What Catering Operations Specialist Jobs are in Bathurst?

About the Role Our client, WhatJobs Direct, is searching for an exceptional Lead Catering Operations Specialist to spearhead our entirely remote catering division. This role is critical for driving operational excellence and strategic growth across all catering initiatives, managed virtually from your home office. We are looking for a forward-thinking leader with extensive experience in large-scale catering logistics, supply chain management, and quality assurance, all executed through a remote-first framework. The successful candidate will be adept at leveraging technology and innovative processes to manage a distributed team and ensure the highest standards of service delivery without a physical central office. This position demands strong organizational skills, a deep understanding of catering best practices, and the ability to foster a cohesive and productive team culture across geographical distances. If you are passionate about revolutionizing catering operations through remote capabilities and have a proven history of success in leading complex projects, this is the ideal opportunity for you. Key Responsibilities

• Develop and implement scalable catering operational strategies, policies, and procedures for a fully remote business model.
• Manage and optimize the catering supply chain, including sourcing, procurement, and inventory management for remote catering partners and event locations.
• Oversee the quality assurance and control processes for all catering events, ensuring adherence to food safety standards and client expectations, irrespective of event location.
• Lead and mentor a geographically dispersed team of catering coordinators and operational staff, providing guidance and support to ensure peak performance.
• Utilize project management tools and virtual collaboration platforms to track project progress, manage resources, and facilitate communication.
• Analyze operational data and performance metrics to identify trends, inefficiencies, and opportunities for cost savings and service improvements.
• Collaborate closely with sales, marketing, and client relations teams to ensure seamless event planning and execution from a remote standpoint.
• Stay abreast of industry best practices, technological advancements, and regulatory changes affecting the catering and remote operations sectors.
• Troubleshoot and resolve operational issues that may arise remotely, ensuring minimal disruption to client events.
• Drive innovation in remote catering service delivery, exploring new technologies and methodologies to enhance efficiency and client experience.

Requirements

• A minimum of 7 years of progressive experience in catering operations management, with at least 3 years in a leadership capacity.
• Demonstrated experience managing complex logistics and operations in a remote or distributed team environment.
• Exceptional understanding of food safety regulations, quality control, and supply chain management within the catering industry.
• Proficiency in using virtual collaboration tools, project management software (e.g., Asana, Trello, Jira), and CRM systems.
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed strategic decisions.
• Excellent communication, negotiation, and interpersonal skills, suitable for leading remote teams and interacting with diverse stakeholders.
• Bachelor's degree in Business Administration, Operations Management, Hospitality Management, or a related field is highly desirable.
• Proven ability to work independently, manage time effectively, and maintain high productivity in a remote setting.
• Experience in menu engineering and cost analysis for large-scale catering operations.
• A dedicated home office setup with reliable high-speed internet access.

Benefits

• Competitive salary package commensurate with experience and remote leadership.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and company holidays.
• Retirement savings plan with company matching.
• Opportunities for continuous learning and professional development in remote operations and catering.
• A supportive and forward-thinking remote work culture.
• Home office stipend to ensure optimal working conditions.

About the Role Our client, a dynamic and innovative catering company specializing in virtual and hybrid events, is seeking a dedicated Remote Catering Operations Specialist. This role is integral to the successful planning and execution of culinary experiences delivered to participants remotely. You will manage the intricate logistics involved in preparing, packaging, and distributing high-quality food items for virtual events held across various locations. The ideal candidate is a highly organized individual with excellent problem-solving skills and a proactive approach to operational challenges, thriving in a fully remote work environment. You will collaborate closely with culinary teams, event planners, and logistics partners to ensure a seamless and exceptional experience for every event attendee. This is a critical role in delivering our client's unique value proposition. Key Responsibilities

• Oversee the operational workflow for virtual catering events, from initial order intake to final delivery confirmation.
• Coordinate with culinary teams to ensure accurate preparation, portioning, and packaging of food items according to event specifications.
• Manage relationships with third-party logistics providers to ensure efficient and timely delivery of catering packages.
• Track the status of all shipments and proactively address any delivery exceptions or client concerns.
• Maintain detailed records of orders, inventory, and operational metrics within the company's systems.
• Collaborate with sales and client services teams to gather necessary event details, including attendee counts, dietary needs, and delivery schedules.
• Assist in developing and implementing process improvements to enhance efficiency and guest satisfaction in virtual catering operations.
• Ensure compliance with food safety and handling standards throughout the packaging and distribution process.
• Serve as a key point of contact for operational inquiries from internal teams and external partners.
• Generate reports on operational performance, delivery success rates, and customer feedback.

Requirements

• Minimum of 2 years of experience in operations, logistics, supply chain management, or event coordination, preferably in the food service or catering industry.
• Proven ability to manage complex logistical processes and multiple projects simultaneously.
• Exceptional organizational skills and a keen eye for detail.
• Strong verbal and written communication skills, critical for remote collaboration.
• Proficiency with project management software, CRM systems, and standard office applications.
• Ability to work independently and take initiative in a remote setting.
• Experience with food safety protocols is a significant advantage.
• Must possess a reliable high-speed internet connection and a dedicated workspace free from distractions.
• Adaptable and solution-oriented mindset.
• High school diploma or equivalent required; post-secondary education in a related field is a plus.

Benefits This position offers a competitive salary and the distinct advantage of being a fully remote role. You will be part of a forward-thinking organization that is pioneering new ways to deliver culinary experiences. Join our client and contribute to the growth and success of their innovative virtual event offerings.

About the Role Our client, a cutting-edge hospitality technology firm, is looking for a highly organized and proactive Remote Hospitality Operations Specialist to join their dynamic team. This fully remote position is ideal for an individual passionate about optimizing operational efficiency within the hospitality sector, without the need to be tied to a physical office. You will be responsible for analyzing operational workflows, identifying areas for improvement, and implementing solutions that enhance service delivery and guest satisfaction across various client properties. The role requires a blend of analytical thinking, strong communication skills, and a deep understanding of hotel and restaurant operations. This is a fantastic opportunity to shape the future of hospitality operations from the comfort of your home office in Burnaby, British Columbia, CA or any other location. Key Responsibilities

• Analyze operational data and performance metrics to identify trends and areas for enhancement.
• Develop and document standard operating procedures (SOPs) for various hospitality functions.
• Assist in the implementation of new technologies and operational strategies for clients.
• Provide remote support and guidance to hotel and restaurant staff on operational best practices.
• Conduct virtual site inspections and assessments to ensure adherence to standards.
• Collaborate with cross-functional teams, including technology, sales, and client success, to deliver integrated solutions.
• Prepare detailed reports and presentations on operational performance and recommendations.
• Stay updated on industry best practices, emerging technologies, and competitive landscape within the hospitality sector.
• Manage multiple client projects simultaneously, ensuring timely and successful project completion.

Requirements

• A minimum of 3-5 years of experience in hotel operations, restaurant management, or a related hospitality operational role.
• Proven ability to analyze complex operational data and develop actionable insights.
• Strong understanding of front-of-house and back-of-house operations in hotels and/or restaurants.
• Excellent written and verbal communication skills, with the ability to effectively communicate with remote teams and clients.
• Proficiency in Microsoft Office Suite, particularly Excel, and experience with operational management software.
• Self-motivated, detail-oriented, and able to work independently with minimal supervision in a remote setting.
• Experience with remote collaboration tools (e.g., Zoom, Slack, Asana) is essential.
• A degree in Hospitality Management, Business Administration, or a related field is preferred.
• Must have a reliable internet connection and a dedicated home office space.

Benefits Our client offers a competitive salary and a comprehensive remote benefits package, including health, dental, and vision insurance, generous paid time off, and a retirement savings plan. This role provides significant flexibility and the opportunity to work with a leading innovator in the hospitality tech space from anywhere. Employees are encouraged to pursue professional development opportunities to stay at the forefront of the industry. Join a forward-thinking company that embraces remote work and values operational excellence in the Burnaby, British Columbia, CA area and beyond.

Agent(e) bilingue, Opérations de l'expérience clientRecouvrement, fraude et lutte contre le blanchiment d'argent
Occasion de contrat avec possibilité de permanence | Poste 100 % à distance
Taux horaire : 25,00 $ à 26,00 $ l'heure
Durée : Contrat de 6 mois avec possibilité de permanence
Date de début : Août 2026
À propos de l'occasion
Notre client, une entreprise de technologie financière en pleine croissance, est à la recherche d'un(e) agent(e) bilingue, Opérations de l'expérience client. Cette personne soutiendra les activités de recouvrement, de résolution des cas de fraude, d'enquête en matière de lutte contre le blanchiment d'argent (LBA) et de recouvrement financier.
Ce poste se situe au carrefour de l'expérience client, de la gestion des risques et de l'excellence opérationnelle.
La personne retenue contribuera à protéger les actifs de l'entreprise tout en offrant une expérience professionnelle et empathique aux clients confrontés à des difficultés financières. Dans le respect des ententes de niveau de service établies, elle prendra en charge divers dossiers complexes et collaborera étroitement avec les équipes responsables des opérations, de la fraude, de la conformité et des risques.
Il s'agit d'une excellente occasion pour une personne qui s'épanouit dans un environnement dynamique, aime résoudre des problèmes et sait concilier les objectifs d'affaires avec une approche humaine et axée sur le client.
Principales responsabilitésGestion des dossiers
+ Gérer et résoudre des dossiers liés aux éléments suivants :
+ Enquêtes sur la fraude
+ Examens en matière de lutte contre le blanchiment d'argent
+ Comptes en souffrance et activités de recouvrement
+ Fermeture et désactivation de comptes
+ Traiter les radiations de fin de mois avec exactitude et dans les délais établis.
+ Veiller à ce que toutes les activités respectent les politiques internes et les exigences réglementaires applicables.
Recouvrement et soutien à la clientèle
+ Communiquer avec des clients commerciaux et des particuliers au sujet de comptes en souffrance.
+ Gérer les communications entrantes et sortantes avec professionnalisme et empathie.
+ Mener des conversations financières difficiles tout en maintenant une expérience client positive et respectueuse.
+ Documenter de façon complète et précise toutes les interactions, les mesures prises et les résultats obtenus.
Collaboration interfonctionnelle
+ Collaborer avec les équipes de la fraude, de la lutte contre le blanchiment d'argent, des opérations, de la conformité et de la gestion des risques afin de résoudre des dossiers complexes.
+ Signaler et transmettre les situations à risque élevé aux équipes appropriées, au besoin.
+ Contribuer aux objectifs communs liés au recouvrement financier et à l'atténuation des risques.
Amélioration des processus
+ Repérer les inefficacités dans les processus de travail et recommander des améliorations.
+ Proposer des idées permettant d'accroître l'efficacité opérationnelle et d'améliorer les résultats pour les clients.
Qualifications requises
+ De 1 à 2 ans d'expérience en recouvrement dans un poste nécessitant des interactions directes avec la clientèle.
+ Une expérience préalable dans un environnement lié à la fraude et/ou à la lutte contre le blanchiment d'argent est obligatoire.
+ Bilinguisme en français et en anglais, à l'oral comme à l'écrit.
+ Capacité à mener des conversations difficiles avec des clients confrontés à des difficultés financières.
+ Excellentes aptitudes en communication, en résolution de conflits et en désescalade.
+ Grand souci du détail et capacité à tenir des dossiers complets et précis.
+ Capacité à travailler de façon autonome dans un environnement à distance.
+ Aptitude à gérer plusieurs priorités dans un milieu dynamique.
Exigences techniques
+ Excellentes aptitudes technologiques et capacité à naviguer simultanément dans plusieurs systèmes.
+ Expérience avec des systèmes de gestion de la relation client, des outils de centre d'appels ou des plateformes de gestion des flux de travail.
+ Aisance à apprendre et à utiliser des plateformes alimentées par l'intelligence artificielle ainsi que de nouvelles technologies.
+ Une expérience avec Five9, des assistants d'intelligence artificielle ou des plateformes similaires constitue un atout.
+ Une connaissance des environnements Mac constitue un avantage.
Qualifications souhaitées
+ Connaissance de la réglementation relative au recouvrement, des exigences de conformité et des pratiques exemplaires du secteur.
+ Expérience dans les technologies financières, les services financiers, le secteur bancaire ou le domaine du crédit.
+ Expérience auprès d'une clientèle composée à la fois de particuliers et d'entreprises.
Pourquoi vous joindre à cette organisation?
+ Poste 100 % à distance.
+ Occasion de vous joindre à une entreprise de technologie financière en pleine croissance.
+ Culture collaborative, inclusive et axée sur l'innovation.
+ Exposition aux activités liées à la fraude, à la lutte contre le blanchiment d'argent, au recouvrement et à la gestion des risques.
+ Possibilité d'obtenir un poste permanent après la période contractuelle initiale.
+ Occasion d'avoir un impact direct sur l'expérience client, le recouvrement financier et l'atténuation des risques pour l'entreprise.
Rémunération : 25,00 $ à 26,00 $ l'heure
Type de poste & Emplacement
Ce poste Contract est basé à Toronto, ON.
Taux de rémunération & Avantages
La fourchette salariale associée à ce poste est de $25.00 - $26.00/hr.
Type de milieu de travail
Il s'agit d'un poste fully remote situé.
Remote Bilingual Client Experience Operations Agent (Collections, Fraud & AML)
Contract-to-Permanent opportunity| 100% Remote
Pay Rate: $25.00 - $26.00/hour
Duration: 6 Months (Potential for Permanent Conversion)
Start Date: August 2026
About the Opportunity
Our client, a rapidly growing fintech organization, is seeking a Client Experience Operations Agent to support collections, fraud resolution, anti-money laundering (AML) investigations, and financial recovery efforts. This role sits at the intersection of client experience, risk management, and operational excellence.
The successful candidate will help protect company assets while delivering an empathetic and professional experience to clients facing financial challenges. Working within established service level agreements (SLAs), you'll manage a variety of complex cases while collaborating closely with teams across operations, fraud, compliance, and risk.
This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is comfortable balancing business objectives with customer care.
Key ResponsibilitiesCase Management
+ Manage and resolve cases involving:
+ Fraud investigations
+ Anti-Money Laundering (AML) reviews
+ Delinquent accounts and collections
+ Account offboarding activities
+ Process end-of-month write-offs accurately and within established timelines.
+ Ensure all activities comply with internal policies and applicable regulatory requirements.
Collections & Client Support
+ Engage with commercial and consumer clients regarding delinquent accounts.
+ Conduct inbound and outbound communications with professionalism and empathy.
+ Navigate difficult financial conversations while maintaining a positive client experience.
+ Document all interactions, actions, and outcomes thoroughly and accurately.
Cross-Functional Collaboration
+ Partner with Fraud, AML, Operations, Compliance, and Risk teams to resolve complex cases.
+ Escalate high-risk issues when appropriate.
+ Support shared goals related to financial recovery and risk mitigation.
Process Improvement
+ Identify workflow inefficiencies and recommend process enhancements.
+ Contribute ideas that improve operational effectiveness and client outcomes.
Required Qualifications
+ 1-2 years of client-facing collections experience.
+ Previous exposure to Fraud and/or AML environments is required.
+ Bilingual in English and French
Technical Requirements
+ Strong technical aptitude and ability to navigate multiple systems simultaneously.
+ Experience working with CRM, call centre, or workflow management tools.
+ Comfortable learning and utilizing AI-powered platforms and new technologies.
+ Experience with tools such as Five9, AI assistants, or similar platforms is considered an asset.
+ Familiarity with Mac-based environments is beneficial.
Preferred Qualifications
+ Knowledge of collections regulations, compliance requirements, and industry best practices.
+ Previous experience within fintech, financial services, banking, or lending environments.
+ Experience supporting both consumer and commercial clients.
Why Join?
+ 100% remote work environment.
+ Opportunity to join a high-growth fintech organization.
+ Collaborative, inclusive, and innovative culture.
+ Exposure to fraud, AML, collections, and risk management operations.
+ Potential for permanent employment after the initial contract period.
+ Direct impact on client experience, financial recovery, and business risk mitigation.
Compensation: $25.00 - $26.00 per hour
Job Type & Location
This is a Contract position based out of Toronto, ON.
Pay and Benefits
The pay range for this position is $25.00 - $26.00/hr.
Workplace Type
This is a fully remote position.
À propos de TEKsystems et TEKsystems Global Services
Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l'entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d'Allegis Group. Découvrez d'autres informations à TEKsystems.com.
Ordonnance sur l'égalité des chances de San Francisco: Conformément à l'Ordonnance sur l'égalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.
Utilisation de l'intelligence artificielle (IA): Nous pouvons utiliser l'intelligence artificielle (IA) pour soutenir certaines étapes de notre processus d'embauche, notamment la recherche, la présélection et l'évaluation des candidatures. L'IA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à l'aide d'outils d'IA.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.econnaissez et acceptez que celle-ci puisse être examinée à l'aide d'outils d'IA.

**_This position will be fully remote and will be located in Vancouver, BC_**
Our consultants are skilled technical and consultative resources expected to be strong in both technical and soft skills. A Consultant must be a proven self-starter with the ability to problem-solve, communicate, participate in diverse project teams from a technical perspective, and interface effectively with customers, vendor partners, and colleagues. Establish & maintain productive and respectful relationships with the delivery team, practice management, and client management team.
You will actively contribute to improving operational efficiency on projects and internal initiatives. Deliver timely engagements and works closely with Practice Directors to drive training and education, career development, performance development, and collaboration across the team In line with Optiv's commitment to quality, you will confirm that work is of the highest quality as per Optiv's quality standards, by reviewing the work provided by other members.
Business Continuity, cyber resilience and Disaster Recovery skills are essential for this position.
**How you'll make an impact**
+ Able to solo deliver or act as "point" for complex projects
+ Acts as technical escalation point to assist other consultants.
+ Lead in capacity planning and HW specification recommendation efforts.
+ Lead in all _Technology_ deployment activities, connector configuration, custom rule development, workflow configuration and development, and third-party system integration.
+ Lead in business impact analysis, risk analysis, recovery planning efforts.
+ Lead User Acceptance Testing and bug-related engineering efforts.
+ Design, implement and educate on specific technology build processes, code migration, and source control use.
+ Provide knowledge transfer and post production support activities as necessary.
+ Effective team communicator.
+ Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional associations such as ISSA.
+ Obtain and maintain top tier vendor certification.
+ Complete administrative project tasks like time and expense entry, status reporting, and project completion reporting.
+ Acts as contributor in Optiv communities for solutions of focus
**What we're looking for**
+ Bachelor's degree and approximately 5-7 years of related work experience.
+ Approximately 4-7 years of technical architecture experience
+ Desirable experience within one or more of the following Security Architecture and/or Enterprise Architectural Frameworks (e.g. SABSA, TOGAF, O-ESA).
+ Knowledge of general security concepts and methods such as vulnerability assessments, data classification, privacy assessments, incident response, security policy creation, enterprise security strategies, architectures and governance.
+ Working knowledge of Business Continuity, Disaster Recovery or IT Service Continuity planning.
+ Strong understanding of networking (TCP/IP, OSI model), operating system fundamentals (Windows, UNIX, mainframe), security technologies (firewalls, IDS/IPS, etc.) and application programming/scripting languages (C, Java, Perl, Shell).
+ Strong understanding of regulatory requirements and compliance issues affecting clients related to privacy and data protection, such as PCI DSS, GLBA, Basel II, EU Data Protection Directive, International Cross Border, OSFI and U.S. State Data Privacy Laws.
+ Working knowledge of operating systems, virtual machine environments, mainframe security packages, and relational database management systems.
+ Willingness to travel to meet client needs;
+ The successful candidate must hold related professional certifications such as the CISSP, CISM, and/or CISA.
\#LI-SM1
\#LI-Remote
**Salary Range Description**
103,000.00 CAD - 137,000.00 CAD Annual
_The Hiring Range provided for this role is informed by (but not limited to) various factors including responsibilities of the position, work experience, education/training, internal peer equity, geography, as well as other market influences when extending an offer. The disclosed range has not been adjusted for these factors. This role may also be eligible to participate in a variable incentive-based bonus plan. Optiv offers a comprehensive compensation and benefits package, of which salary is a component._
**What you can expect from Optiv**
+ A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups ( .
+ Work/life balance
+ Professional training resources
+ Creative problem-solving and the ability to tackle unique, complex projects
+ Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities.
+ The ability and technology necessary to productively work remotely/from home (where applicable)
**EEO Statement**
Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.
Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv's selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice ( . If you sign up to receive notifications of job postings, you may unsubscribe at any time.

**Position Description & Qualifications**
**Position Summary**
The Learning Implementation Specialist is responsible for planning, coordinating, and sustaining learning initiatives across Serco's employment and workforce development system. This role supports both internal teams and external service provider networks by ensuring learning initiatives are effectively delivered and embedded into practice over time.
The Learning & Implementation Specialist plays a critical role in supporting large‑scale initiatives, system change efforts, provincial onboarding, and ongoing monitoring of training outcomes beyond initial delivery.
**Key Responsibilities**
**Learning & Training Management**
+ Coordination and support the delivery of learning initiatives for internal teams and external service provider networks
+ Support end‑to‑end training initiatives, including planning, delivery, stakeholder engagement, and post‑training follow‑up
+ Support system onboarding and training for new jurisdictions and program expansions
**Content & Learning Design**
+ Support development, adaptation, and refinement of training materials, job aids, and learning resources
+ Translate complex system processes and policy information into practical, learner‑focused content
+ Support blended and asynchronous learning approaches to complement live sessions
**Change Management & Sustainment**
+ Support post‑training reinforcement strategies, monitoring, and follow‑up to ensure learning translates into practice
+ Contribute to monitoring and follow‑up for long‑term initiatives (e.g., IM&M+), recognizing training as part of broader change efforts
+ Identify gaps, risks, and opportunities for continuous improvement in system learning
**LMS Ownership**
+ Act as the functional lead for the **Xeekrs LMS** , including course management, learner tracking, reporting, and optimization
+ Work closely with IT and stakeholders to improve LMS usage and user experience
+ Manage User access, respond to LMS related inquiries, and support troubleshooting.
+ Monitor system usage, completion rates, and engagement to identify trends and improvement opportunities
**Stakeholder & Partner Engagement**
+ Serve as a key point of contact for external consultants and delivery partners supporting training initiatives
+ Support system‑wide communication and engagement related to learning priorities and expectations
**Qualifications**
+ Post‑secondary education in Adult Education, Organizational Development, Human Resources, or a related field
+ Demonstrated experience supporting learning initiatives, training programs, or organizational change efforts
+ Experience working with or administering a Learning Management System
+ Strong facilitation, coordination, communication, and stakeholder management skills
**Company Overview**
Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
**Pay Transparency**
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
To review all Serco benefits please visit: .
Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: .

**Work Location:**
Bathurst, New Brunswick, Canada
**Hours:**
37.5
**Line of Business:**
Personal & Commercial Banking
**Pay Details:**
$0.00 - $0.00 CAD
This role is eligible for commission based earnings.
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
TD is a customer-focused personal and small business banking business. Serving more than 11 million customers nationally, TD Canada Trust provides a full range of financial products and services through its branch banking network, telephone, internet banking, and 'TD Green Machine' automated banking machines.
Job Description :
**_We are recruiting bilingual individuals with strong verbal communication skills in French/English._**
Are you looking for an exciting career opportunity in business development with one of the strongest financial institutions in Canada?
TD is growing their Mobile Mortgage Sales Force and seeking proven sales professionals to join our dynamic team!
Do you have a proven sales track record?
Are you known for your strong capabilities to develop and maintain customer relationships?
Are you entrepreneurial, with a proactive and strategic approach to developing your customer base?
If so, our Mobile Mortgage Specialist position offers a unique opportunity for you to achieve your professional goals while flexing your work schedule to maintain the right balance for you. Your mortgage development initiatives will include targeting referrals from realtors, builders, financial planners, and other centers of influence.
Targeted sales training is provided where you will build your sales skills and credit knowledge. Our comprehensive training will ensure you smoothly integrate within TD's employee focused corporate culture and your new team.
Your Senior District Sales Manager is committed to your success and will work closely with you by making joint sales calls and conducting monthly coaching sessions. You will work from a sales management system which has been designed specifically for our sales channel to enable your success.
This position sets you up for success by offering.
A competitive commission package with unlimited earning potential and comprehensive benefits
Exceptional sales and activity management programs to support your efforts.
All the essential tools you need for your home office, including a laptop computer, email and network access, and provide a monthly allowance for your phone.
The opportunity to develop your career within a successful and thriving multi-national corporation.
The ability to build your own business using TD's #1 rated brand in Canada
Job Requirements :
Who are we looking for?
+ A highly motivated individual, who is a self-starter with exceptional quality sales skills.
+ An independent, self-managed professional who enjoys developing new business in a fast-paced, competitive market
+ Excellent interpersonal, communication, customer service, networking and relationship management skills
+ Ideal candidates will have a knowledge of retail banking and/or credit adjudication
+ Post-secondary education (preferred)
\#Li-MMS
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

OBJET DE L'EMPLOI :
Le spécialiste du soutien aux patients (SSP) agit comme point de contact principal dans un centre d'appels, offrant un soutien de haute qualité aux patients et aux professionnels de la santé. Ce rôle facilite l'accès aux services du programme de soutien aux patients, notamment l'inscription au programme, la réponse aux demandes de renseignements et l'aide à la navigation de la couverture d'assurance-médicaments. Le SSP gère principalement les appels entrants selon des quarts rotatifs, y compris en soirée, et utilise des systèmes téléphoniques ainsi que plusieurs plateformes informatiques pour fournir une assistance rapide et précise.
Ce poste exige d'excellentes compétences en communication, une grande attention aux détails, une forte capacité de réflexion critique ainsi qu'une approche empreinte de compassion et centrée sur le patient. Le candidat idéal est passionné par l'accompagnement des patients tout au long de leur parcours thérapeutique et capable de travailler efficacement dans un environnement dynamique axé sur le service à la clientèle.
DEVOIRS ET RESPONSABILITÉS :
PRESTATION DE SERVICES
- Pratique dans le cadre des processus, politiques et exigences du programme ainsi que du rôle défini pour les Solutions de soutien aux patients, conformément au modèle de prestation DEDICATE.
- Remplit une fonction essentielle en offrant un soutien clinique par téléphone, courriel et plateformes Web, en répondant aux demandes relatives aux produits, aux pratiques exemplaires de traitement et au dépannage de l'administration des traitements pour les patients, pharmaciens, médecins et autres professionnels de la santé.
- Fournit du counseling aux patients conformément aux exigences des fabricants pharmaceutiques.
- Fournit un soutien en matière d'adhésion et de conformité aux patients.
- Gère toutes les références cliniques internes du programme.
- Consulte et traite les messages vocaux conformément aux politiques établies.
- Lorsque basé dans un centre de contact, gère la file d'attente des appels conformément aux politiques établies.
- Signale les événements indésirables ou les réactions indésirables aux médicaments dans un délai de 24 heures ou conformément aux exigences du fabricant.
- Responsable de l'évaluation des ressources financières des patients (le cas échéant) dans le cadre de leur programme de soutien désigné.
- Responsable de la prestation, de la gestion et de l'exécution des services avancés de navigation en remboursement et des services administratifs pour les patients, tout en coordonnant la logistique du programme avec les différentes parties prenantes afin d'assurer les meilleurs résultats possibles pour les patients.
- Détermine les besoins en soutien de compassion, de transition et d'aide au paiement des quotes-parts selon la portée du programme et prend les dispositions nécessaires.
- Agit à titre d'examinateur interne des cas exceptionnels dans le cadre du programme d'aide aux patients et fournit les approbations appropriées selon les autorisations et normes prédéterminées.
- Communique directement avec les fabricants pharmaceutiques concernant les cas exceptionnels nécessitant une décision au-delà des autorisations et normes prédéterminées.
- Effectue d'autres activités de soutien administratif au besoin, notamment la collecte d'information dans les dossiers des patients ainsi que la préparation et la soumission de formulaires d'autorisation spéciale et d'appels auprès des régimes d'assurance-médicaments.
EXCELLENCE ET PERFECTIONNEMENT DU SERVICE
- Respecte les normes de qualité et contribue à l'excellence du service.
- Met en œuvre les principes d'amélioration continue de la qualité en servant les appelants de façon respectueuse, courtoise, confidentielle et attentionnée.
- Fournit un service conforme aux politiques de confidentialité de STI et de ses clients.
- Contribue au maintien d'un milieu de travail sain.
- Participe à l'amélioration continue de l'équipe en assistant aux réunions, en favorisant une communication efficace, en soutenant les changements visant à améliorer le service et le moral de l'équipe, et en contribuant aux discussions de travail.
- Participe aux séances d'orientation et de formation continue selon les besoins.
- Représente STI Technologies Limited lors d'activités externes, au besoin.
- Contribue au développement de l'équipe et maintient un comportement professionnel en tout temps.
- Accueille positivement le changement et contribue au succès de l'équipe grâce à une communication efficace, au dévouement et à l'engagement envers les objectifs de l'entreprise.
QUALIFICATIONS REQUISES :
- Parfaitement bilingue en français et en anglais, tant à l'oral qu'à l'écrit, avec la capacité de communiquer de façon professionnelle avec les patients et les professionnels de la santé dans les deux langues. La maîtrise de l'espagnol est considérée comme un atout.
- Minimum d'un an d'expérience pertinente dans un programme de soutien aux patients, le service à la clientèle, le soutien aux patients, l'administration des soins de santé ou un environnement de centre d'appels.
- Capacité et volonté de travailler selon un horaire rotatif, de 9 h à 21 h (HNA), du lundi au vendredi.
- Démontre une réelle compassion, une approche centrée sur le patient et un fort engagement envers l'amélioration de l'expérience des patients tout au long de leur parcours thérapeutique.
- Possède de solides capacités d'analyse, de réflexion critique et de résolution de problèmes afin d'évaluer les situations et de déterminer les actions appropriées.
- Excellentes compétences en communication, très bonne étiquette téléphonique, souci du détail et capacité à évaluer rapidement diverses demandes et à y répondre; aptitude à gérer un volume élevé de requêtes avec une attitude positive et à résoudre efficacement les problèmes.
- Démontre de solides compétences en organisation et en gestion du temps, avec la capacité de suivre des processus établis, de respecter les délais, de soutenir les tâches administratives et de documenter avec précision les procédures requises.
- La capacité à effectuer plusieurs tâches simultanément est essentielle pour ce poste, tout comme la flexibilité concernant les heures de soutien.
- Les candidats doivent être disponibles pour travailler à temps plein selon l'horaire établi et ne pas avoir d'engagements académiques susceptibles de nuire à leur disponibilité.
- Maîtrise des environnements informatiques et des logiciels de base (tels qu'Excel, Word et Outlook).
- Grande capacité à coordonner divers services aux patients de manière efficace, assurant un accès rapide et continu aux traitements.
- Capacité à travailler en équipe et à soutenir ses collègues.
- Connaissance approfondie des assurances santé et de la couverture des régimes de soins de santé, du soutien à la navigation en matière de remboursement ainsi qu'une compréhension des transactions pharmaceutiques et de l'examen des réclamations, considérées comme de forts atouts.
- Capacité à identifier des occasions d'amélioration personnelle, d'équipe et de service et à proposer des solutions réalisables.
- Un diplôme universitaire ou collégial est considéré comme un atout.
Vous devrez travailler directement avec des départements, des équipes, des fonctions de soutien et des parties prenantes d'IQVIA situés partout au Canada et à travers le monde; par conséquent, une connaissance fonctionnelle de l'anglais, tant à l'écrit qu'à l'oral, est nécessaire à l'exercice des fonctions de ce poste.
Comme nos équipes de recrutement sont mondiales, veuillez soumettre votre CV en anglais et en français.
JOB PURPOSE:
The Patient Support Specialist (PSS) serves as a key point of contact within a call center environment, providing high-quality support to patients and healthcare providers. This role facilitates access to patient support program services, including program enrollment, responding to inquiries, and navigating drug insurance coverage. The PSS primarily manages inbound calls during rotating shifts, including evenings, and uses telephony systems and multiple computer platforms to deliver timely and accurate assistance.
The role demands strong communication skills, attention to detail, critical thinking abilities, and a compassionate, patient-centered approach. The ideal candidate is passionate about supporting patients throughout their treatment journey and thrives in a fast-paced, customer service-oriented environment.
DUTIES AND RESPONSIBILITIES:
SERVICE DELIVERY
- Practices within the scope, process, and policy frameworks of the program and the role defined for Patient Support Solutions according to the DEDICATE service delivery model.
- Performs an instrumental function providing telephone, email, and web-based clinical support, product inquiry support, treatment best practices, and treatment administration troubleshooting services to patients, pharmacists, physicians, and other healthcare professionals (HCPs).
- Delivers counselling to patients according to pharmaceutical manufacturer requirements.
- Provides adherence and compliance support to patients.
- Handles all internal program clinical referrals.
- Retrieves and acts upon voice messages as per established policy.
- When contact-center based, manages the call queue in accordance with established policy.
- Reports Adverse Events or Adverse Drug Reactions within a 24-hour period or according to manufacturer specifications.
- Responsible for performing financial means testing of patients (if applicable) within their designated support program.
- Responsible for the provision, management, and completion of advanced reimbursement navigation and administrative services on behalf of patients while coordinating program logistics with all stakeholders to ensure optimal patient outcomes.
- Identifies the need for compassionate, bridging, and copay support according to program scope and makes arrangements accordingly.
- Acts as an internal patient assistance program exceptional case reviewer and provides approvals on behalf of pharmaceutical manufacturer clients according to predetermined permissions and standards.
- Communicates directly with pharmaceutical manufacturers regarding exceptional cases that require support beyond predetermined permissions and standards.
- Completes other administrative support activities as required, including gathering patient chart information and facilitating the completion and submission of drug plan special authorization forms and appeals when necessary.
SERVICE EXCELLENCE AND DEVELOPMENT
- Respects quality standards and contributes to service excellence.
- Implements continuous quality improvement principles by serving callers in a respectful, courteous, confidential, and caring manner.
- Provides service in a manner that adheres to STI and STI client privacy policies.
- Contributes to maintaining a healthy workplace.
- Participates in and enhances unit function through team meeting attendance, effective team communication, support for changes that improve service and morale, and contributions to work discussions.
- Participates in staff orientation and continuing education sessions as required.
- Represents STI Technologies Limited in external activities as appropriate.
- Contributes to team development and maintains professional conduct at all times.
- Embraces change and thrives as part of the team's success through communication, dedication, and commitment to company goals.
QUALIFICATIONS:
- Must be fully fluent in both French and English, written and verbal, with the ability to communicate professionally with patients and healthcare providers in both languages. Proficiency in Spanish is considered an asset.
- Minimum of 1 year of relevant experience in patient support programs, customer service, patient support services, healthcare administration, or a call center environment.
- Ability and willingness to work rotating shifts, 9:00 a.m. to 9:00 p.m. AST, Monday through Friday.
- Demonstrates genuine compassion, a patient-centered approach, and a strong commitment to supporting patients throughout their treatment journey.
- Possesses strong critical thinking, analytical, and problem-solving skills, with the ability to assess situations and determine appropriate next steps.
- Strong communication skills, excellent telephone etiquette, a keen eye for accuracy, and the ability to quickly evaluate and respond to a wide range of inquiries; ability to manage a high volume of requests with a positive attitude and effectively resolve issues.
- Demonstrates strong organizational and time management skills, with the ability to follow established workflows, meet deadlines, support administrative tasks, and accurately document required processes.
- The ability to multitask is essential to this role, along with flexibility regarding support hours.
- Candidates must be available to work a full-time schedule and should not have academic commitments that would interfere with scheduled working hours.
- Proficient in using computer environments and standard software applications, including Excel, Word, and Outlook.
- Possesses a strong ability to coordinate various patient services in a timely manner, resulting in prompt and continued access to therapy.
- Ability to work collaboratively in a team environment and support co-workers.
- Detailed knowledge of health insurance and health plan coverage, reimbursement navigation support, and an understanding of pharmacy transactions and claims review are considered strong assets.
- Ability to identify opportunities for personal, team, and service improvement and recommend practical solutions.
- University degree or diploma considered an asset.
You will be required to work directly with IQVIA departments, teams, support functions, and stakeholders located across Canada and around the world; therefore, a functional knowledge of English, both written and spoken, is necessary to perform the duties of this position.
As our hiring teams are global, please submit your resume in both English and French.
IQVIA est un fournisseur mondial de premier plan de services de recherche clinique, d'informations commerciales et de renseignements sur les soins de santé pour les secteurs des sciences de la vie et de la santé. IQVIA se consacre à accélérer le développement et la commercialisation de traitements médicaux innovants pour aider à améliorer les résultats des patients et la santé de la population dans le monde entier. Pour en savoir plus, visitez est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi. Tous les candidats qualifiés seront pris en considération pour un emploi sans égard à la race, la couleur, la religion, le sexe, l'orientation sexuelle, l'identité de genre, l'origine nationale, le handicap, l'âge, l'état matrimonial ou tout autre statut protégé par la loi applicable. Des mesures d'adaptation pour les candidats handicapés sont disponibles sur demande dans tous les aspects du processus de recrutement. Si vous avez un handicap qui nécessite une mesure d'adaptation, nous vous encourageons à contacter notre équipe d'acquisition de talents au , afin qu'IQVIA puisse soutenir votre participation au processus de recrutement.
IQVIA s'engage à faire preuve d'intégrité dans son processus de recrutement et applique une politique de tolérance zéro en matière de fraude des candidats. Toutes les informations et toutes les qualifications soumises dans votre candidature doivent être véridiques et complètes. Toute fausse déclaration, présentation trompeuse ou omission importante au cours du processus de recrutement entraînera la disqualification immédiate de votre candidature, ou la cessation d'emploi si elle est découverte ultérieurement, conformément aux lois applicables. Nous apprécions votre honnêteté et votre professionnalisme.
Veuillez noter qu'il est possible que nous utilisions l'intelligence artificielle (IA) dans le traitement de votre candidature. Cependant, nous utilisons l'IA uniquement pour aider notre équipe de recrutement à sélectionner ou à évaluer les candidatures, et non pas pour remplacer la prise des décisions par les membres de notre équipe.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, marital status, or any other status protected by applicable law. Accommodations for applicants with disabilities are available in all aspects of the recruitment process upon request. If you have a disability that requires an accommodation, we encourage you to contact our Talent Acquisition Team at: , so that IQVIA can support your participation in the recruitment process.
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
Please note that we may use artificial intelligence (AI) in the processing of your application. However, we only use AI to assist our recruitment team with the screening or assessment of candidacies, and not as a substitute for human decision-making.
La fourchette salariale de base potentielle pour ce poste, annualisée, est de $51,300.00 - $85,500.00. Le salaire de base réel offert peut varier selon plusieurs facteurs, notamment les qualifications liées à l'emploi telles que les connaissances, les compétences, la formation et l'expérience; l'emplacement; et/ou l'horaire (temps plein ou temps partiel). Selon le poste offert, des régimes d'incitation, des primes et/ou d'autres formes de rémunération peuvent être proposés, en plus d'une gamme d'avantages sociaux liés à la santé, au bien-être et/ou d'autres bénéfices.
The potential base pay range for this role, when annualized, is $51,300.00 - $85,500.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and wellness and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled

**Our Mission**
At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.
**Who We Are**
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
**Job Summary**
**Job Summary**
This role is client-facing and requires the Principal Consultant to lead and produce deliverables based on cyber risk management (CRM) client engagements. The Principal Consultant will work directly with multiple customers and key stakeholders (Admins, C-Suite, etc) to drive the security priorities of the security operations management, security operations center (SOC) staff, and Information Security team.
**Key Responsibilities**
+ Principal Consultants will help drive Proactive Consulting Services with SOC assessments. This individual will be the trusted advisor to grow partnerships and assist customers to get and stay healthy from a cyber security perspective
+ Lead security audits of client's security operations program, to include security organization and functions, processes, and technology
+ Analyze the current level of monitoring and alerting within the enterprise and provide a gap analysis on visibility of assets, log coverage, and detection effectiveness
+ Conduct general cyber risk assessments using framework or standards like MITRE ATT&CK, NIST 800-61r2, NIST CSF, ISO 27001/2, PCI, CIS Top 2, CMMD, or other industry measurement tools.
+ Utilize command-line interfaces or graphical user interfaces (GUI) of security tools to conduct technical and control set validation
+ Assess client security architecture, implementations and integration of security monitoring and endpoint/network and cloud protection tooling to understand the technical implementations of security controls
+ Assess SOC effectiveness of Vulnerability Management and threat exposure mitigation
+ Advise and develop SOC initiative roadmaps and recommendations for clients to further secure their environments.
+ Scope new opportunities with prospective clients, including drafting statements of work and proposals
**Qualifications**
**Required Qualifications**
+ Bachelor's Degree in Information Security, Computer Science, Digital Forensics, Cyber Security, or related degree, OR equivalent years of professional experience to meet job requirements and expectations.
+ 6-9+ years of experience performing information security advisement and risk assessments based upon industry-accepted standards.
+ 3+ years of consulting experience in SOC, security engineering, SIEM administration, or and incident management serving large, multinational organizations.
+ Deep technical knowledge of SIEM platforms, EDR/XDR tools, Next-Gen Firewalls, Vulnerability Management solutions and Threat Intelligence and Hunting Platforms.
+ Experience serving as a security advisor and managing relationships with client stakeholders.
+ Ability to scope new opportunities with prospective clients, including drafting statements of work and proposals
+ Experience managing a team of consultants and large engagements
+ Ability to travel as needed to meet business demands, averaging approximately 30%.
**Preferred Qualifications**
+ Hands-on experience with SIEM engineering, management, or advanced security analytics.
+ Knowledge of or certification in the MITRE ATT&CK framework.
+ Experience with command-line interfaces or scripting tools (e.g., Python, PowerShell) for security tasks.
+ Proven track record of strengthening client relationships and developing new business opportunities.
**Compensation Disclosure**
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here ( .
- /yr
**Our Commitment**
We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.