Key Responsibilities include:

- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet

- Gather customer’s information and determine the issue by evaluating and analyzing the complaints

- Interact with customers to provide and process information in response to inquiries, concerns, and requests about computers and services

- Follow standard processes and procedures

- Redirect problems to the appropriate resource
- Accurately process and record call transactions using a computer and designated software

- Identify and escalate priority issues per Client specifications

- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business

- Organize ideas and communicate oral messages appropriate to listeners and situations

- Follow up and make scheduled callbacks to customers where necessary

Minimum Requirement and Qualification:

• Punctual and committed to work schedules
• Must have a superior verbal communication and interpersonal skills with a professional telephone manner
• Able to multitask and have good teamwork skills and accountability
• Available to work on a flexible schedule to meet customer demand
• Able to operate software like Word, Excel and be teachable to learn other software programs.