Ecom Content and Business Systems Analyst

Full Job Description

WHAT WE BELIEVE

We believe in inclusion, we believe in self-expression, we believe in no judgement and we believe in individualism.

WHO WE ARE

We are bold, we are tenacious, we are courageous and brave.

We are a cast of characters;

We embrace our differences and we share our likenesses.

Some of What’s in it for You!

• Paid Personal Days
• Generous Benefit package
• Employee Assistance Program
• Employee Loyalty Reward Program
• Generous welcome gift
• Company events

We are seeking a Ecom Content and Business Systems Analyst to join our team and play a pivotal role in supporting our Ecommerce team.

**Key Responsibilities: **

System Analysis (50%):

• Evaluate system functionalities and recommend enhancements.
• Assist with site testing and quality assurance for system reliability.
• Assess feasibility and make recommendations for specific business requests.
• Troubleshoot and resolve E-commerce technical issues.
• Provide technical support and guidance to users.
• Create, review, and deliver end-user documentation (user guide, process flow charts, and training materials) and training for accuracy.

Content Management (25%):

• Collaborate with teams to gather copy, translation, images for any site content updates.
• Execute day-to-day E-commerce content updates.
• Conduct site QA for any content updates ensuring content is responsive across devices and updated accordingly across all sites.
• Manage and update content across 3rd party vendor dashboards as needed.

Project Management (25%):

• Manage smaller E-commerce projects and enhancement requests.
• Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
• log tickets as needed and ensure timely resolution and implementation.
• Support and participate in UAT testing for all site modifications and enhancements.
• Coordinate with dev team for support as and when needed.

QUALIFICATIONS:

• 2-3 years Ecommerce experience.
• Strong proficiency in HTML and CSS
• Ability to prioritize and manage multiple projects simultaneously in a fast-paced, deadline-driven environment.
• Strong Documentation and Communication skills required (Document Business Requirements, use case development, business process diagraming, facilitating information gathering sessions and workshops)
• Excellent skills with MS Office, MS Project and Web-based software
• Strong organizational skills
• Excellent verbal and written communication skills.
• A proactive approach to problem-solving.
• Keen eye for detail.

If you are enthusiastic about Ecommerce and eager to gain valuable experience in a dynamic fashion retail environment, we encourage you to apply for this position. Join our team and be part of our exciting journey towards success.

Moose Knuckles is a Canadian company headquartered in Montreal and operating in North America, Europe and Asia. Professional French language proficiency is therefore required and essential for all Montreal-based employees. In addition, the professional English proficiency is also important since it allows to collaborate with the employees of the group based internationally.