Group Room Coordinator

Oversee accuracy of room blocks and rooming-list reservations.  Accurately complete the set for all group reservations and concert bookings as per sales agreements.   Communicate with Command Center when individual call-in reservation blocks have been set up and are ready for bookings.  Enter all group and concert reservation rooming-lists, changes, and cancellations received by email from Event and Marketing Managers.  Set-up routing and special requests as appropriate and associated arrival comments for rooming-list reservations.  Respond to any challenges found for accommodating rooming requests.  Provide completed rooming-list to Event and Marketing Managers and of remaining rooms in each block upon every rooming list entry completion, and update.  Distribute daily group cut-off report and work proactively work with management to release remaining rooms in a timely manner.  Input and access data in reservation system.

Troubleshoot system interfaces and balance group reservation blocks in appropriate hotel systems as needed. 

• Accurately manage, input, and update all group blocks and group reservations.
• Answer internal emails and follow Reservations standards.
• Build group rates in reservation systems and ensure proper flow. 
• Basic entry for concerts in Delphi Hotel and Catering System
• Advanced usage of HMS Property Management System
• Advance usage of TravelClick Reservation System
• Run daily, weekly, and monthly reports (group cut-off, pickup numbers, hotel statistics, forecasts etc.)
• Attendance Recording & Filing for Reservations Team as needed. 
• All other duties as assigned
• To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
• Follow and serve according to Reservations standards for all services provided.

• High School diploma or equivalent. A college degree preferred
• Must have prior hotel front desk or reservations experience
• One to two years of applicable on-the-job experience
• Proficient in Microsoft Applications: word, excel, power point and outlook
• Ability to verbally communicate effectively with guests and co-workers.
• Be able to clearly express oneself verbally in the English Language using good grammar, vocabulary, eye contact and a friendly voice inflection.
• Proven knowledge of proper serving etiquette.

The ability to work a flexible schedule, which may include days, nights and weekends, based on business levels.

WE OFFER

•   A competitive wage and excellent benefits.
• Shuttle service from West Edmonton location.
• All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
• An opportunity to work within a progressive, exciting team environment.
• An opportunity to work with a skilled Management