Research Operations Program Manager

Full Job Description

About Ascendion :

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world’s leading brands
• Solve complex problems – and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role:

Job Title: Research Operations PM.

Job Description:

Responsibilities:

• Manage centralized systems and processes for organizing participant recruitment, for liaising with external recruitment companies, maintaining and growing our Customer Programs

• Tools and infrastructure: Keep track of all the administration of licenses for software. Working with procurement, legal and finance colleagues to manage our preferred suppliers list and licensing of our tools.

• Governance: Document our standard operating procedures, including data security and compliance. Managing data and access to data within tools, including customer information.

• Knowledge management: Manage our library of best practice templates and guides. Helping the team to maintain our user needs framework and library of research insights.

• Develop a system to track and manage the research backlog for the whole team, which will help researchers prioritize their workload and ensure visibility of resources

• Helping the Design Research Manager with budgets and resources.

• Possibly liaising with colleagues in Leadership, Design and Content to ensure we are well organized and aligned.

• Develop and track operational key quality and performance indicators across the research team

• Leverage data informed insights to drive operations improvements such as efficiency and accuracy

• Create, scale and execute strategic programs to ensure the team is working at optimum efficiency

• Drive participant management process improvements and identify opportunities for optimizing workflows

• Predict obstacles and establish solutions to overcome challenges

• Manage and prioritize multiple Participant Management Infrastructure projects and programs

• Partner with Research Managers on predicting roadblocks, identifying creative solutions, finding resources, and developing relationships with key stakeholders

• Collaborate with Research Team and cross-functional partners to create, maintain and refine recruiting processes, programs and partner vendors

Must Haves:

• 4+ years of relevant program or project management experience

• Experience working in a fast-paced environment that requires independent time management, task prioritization and flexibility

• Communication skills for interacting with and using data to drive change with cross-functional stakeholders

• Experience building relationships with peers and stakeholders

• Track record of operating independently, embracing ambiguity, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner

• Experience in problem-solving and resourcefulness with a detail-oriented approach and organizational skills

• Experience using MS Office tools (Excel, PowerPoint, Word, Visio or other process mapping software)

• Familiarity working within the UX Research field and participant recruiting methods

• Experience working in an operations role

Location : Remote

Salary Range: The salary for this position is between CAD 135,000- CAD 155,000 Annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits : The Company offers the following benefits for this position, subject to applicable eligibility requirements: (medical insurance) (dental insurance) (vision insurance) (09-10 days/hours of paid time off)

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!