Security Operations Supervisor

Full Job Description

Overview:

Work in conjunction with the FT team on ensuring Canada’s Wonderland provide a safe and secure experience for our guests and associates by providing excellent leadership and training.

Responsibilities:

• Deploy, teach and mentor excellent guest services skills to support park safety and security goals
• Provide leadership of enforcement, security and access control programs
• Administration of the Park’s lost & found, Charger back program
• Assist with Park Patrol tasks and duties as required
• Patrol and provide second level backup response to in-park security situations/incidents.
• Provide Departmental Duty Coverage and act as Security liaison with operating departments and local law enforcement during security incidents.
• Issue trespass notices as required related to incidents
• Monitor and respond to site-specific fire and safety systems (sprinkler and fire alarm systems)
• Hire, train, develop and mentor all associates to ensure in and off season expectations are met
• Provide first response to first aid calls off hours and co-ordinate departmental injury claims
• Monitor and respond to security and/or environmental alarms
• Maintain park key inventory and liaise with departments
• Monitor Health & Safety programs and report violations of safety policy
• Coordinate and assist with special security / traffic events (fireworks, Canada Day, etc.)
• Assist with other duties as assigned.

Qualifications:

• Graduate of a post-secondary Law Enforcement program or combination with equivalent work experience
• Possess a valid Ontario Security Guard License, driver’s license and First Aid/CPR certificates
• Must pass mandatory “Use of Force Training” including handcuffs, baton and conflict resolution / MOAB
• Possess excellent analytical problem-solving skills
• Supervisory experience is an asset
• Ability to effectively deal with stressful situations
• Present a passionate professional manner and positive attitude
• Provide CSA approved steel toed black boots
• Be available to work a variety of rotating shifts, including midnights, on weekends and holidays