Warranty Administrator (1 year contract)

Full Job Description

The Warranty Administrator will be a key contributor to the accuracy and timely processing of a variety of warranty processes, liability claims initiation, follow-up and closure. This position will also act as the technical customer representative and will be responsible to receive, manage, direct and provide closure to all inbound online, email or telephone customer technical inquiries be under the guidance and direction of the Warranty Business Analyst. The position will report to the QA/Compliance/Warranty Manager.

( 1 year, FT contract )

Core Tasks/Responsibilities:

• Inputting warranty data entry into the system
• Performing timely and accurate warranty claims and processing (target of 15 days from initiation to completion)
• Processing liability claims full cycle with follow up through to final claim closure.
• Inputting and tracking online Warranty Submission Processing & Analysis
• Batch warranty entries including claims review, processing and analysis, follow up and closure
• Determine the quickest, most effect ways to answer a customer’s concern and/or question
• Handle customer complaints, provide appropriate solutions and alternatives within limits and follow up to ensure resolution
• Incoming customer inquiries for PLC Claims and customer inquiries on warranties
• Tracking/recording of all inbound customer technical inquiries
• Use of all in-house technical personnel to identify and determine the response to customer inquiries, where required.
• Strong knowledge of all STA's warranty policies
• Other tasks as required including participation in local tire testing events

Job Requirements:

• Customer Service Representative Experience
• Proficiency Microsoft Excel
• Proficiency Microsoft Word
• Proficiency Microsoft Outlook
• Data Entry Experience
• Minimum High School Diploma

Specific Training Requirements:

• Navision and ProClarity software training
• DTC Warranty Process & DTC Batch Warranty Process training
• PLC Claims Process Training
• DTC Safety Training