What Strategic Account Management Jobs are in Toronto?

About the Role Our client, a leading management consultancy, is seeking an experienced and dynamic Senior Management Consultant to join their growing practice in Mississauga, Ontario . This pivotal role involves leading complex strategic transformation projects for a diverse portfolio of clients across various industries. You will be instrumental in advising C-suite executives, developing innovative solutions, and driving tangible business outcomes. This is an exciting opportunity for a results-oriented professional looking to make a significant impact in a challenging and rewarding environment. The role requires a blend of strategic thinking, analytical prowess, and exceptional client-facing skills to navigate and solve intricate business problems. You will work collaboratively with client teams and internal stakeholders to ensure successful project delivery and foster long-term partnerships. The ideal candidate will possess a deep understanding of current business trends and a proven track record in implementing change. Key Responsibilities

• Lead and manage end-to-end strategic consulting engagements, from diagnosis and strategy development to implementation and performance monitoring.
• Conduct in-depth market research, competitive analysis, and financial modeling to identify growth opportunities and areas for improvement.
• Develop compelling business cases and strategic roadmaps tailored to client objectives and challenges.
• Facilitate workshops and executive presentations to communicate findings, recommendations, and implementation plans.
• Build and maintain strong relationships with senior client stakeholders, acting as a trusted advisor.
• Mentor and develop junior consultants, fostering a collaborative and high-performance team culture.
• Contribute to the firm's knowledge management and business development initiatives.
• Ensure project deliverables meet the highest quality standards and are delivered on time and within budget.
• Stay abreast of industry best practices and emerging trends in management consulting.

Requirements

• Master's degree in Business Administration, Finance, Economics, or a related field; MBA or equivalent is highly preferred.
• Minimum of 5-7 years of progressive experience in management consulting, with a focus on strategy, operations, or transformation.
• Proven experience leading complex projects and managing cross-functional teams.
• Strong analytical, problem-solving, and critical thinking skills.
• Exceptional communication, presentation, and interpersonal skills, with the ability to influence at all levels.
• Demonstrated ability to build rapport and credibility with senior executives.
• Proficiency in data analysis tools and techniques.
• Experience in sectors such as technology, financial services, or manufacturing is advantageous.
• Ability to travel as required by client engagements.
• Based in or willing to relocate to the Mississauga, Ontario area.

Benefits

• Competitive base salary and performance-based bonus structure.
• Comprehensive health, dental, and vision insurance coverage.
• Generous paid time off and holiday schedule.
• Opportunities for professional development, certifications, and advanced training.
• Exposure to diverse industries and challenging projects.
• A collaborative and supportive work environment.
• Pension plan contributions.
• Employee assistance program.
• Commitment to work-life balance.

**About Neuberger Berman:**
Founded in 1939, Neuberger Berman is a private, independent, employee-owned investment manager. From offices in 39 cities worldwide, the firm manages $558 billion in client assets (as of September, 2025) across a range of strategies-including equity, fixed income, quantitative and multi-asset class, private equity and hedge funds-on behalf of institutions, advisors and individual investors globally.
**Summary:**
The Business Development Analyst will work closely with multiple senior Client Advisors ("CAs") across Institutional and Intermediary channels. In this role, the Analyst will partner with Associates and CAs to support day-to-day business development activities, client servicing needs, and internal administrative projects. This position offers the individual broad exposure to both the Institutional and Intermediary businesses.
**Responsibilities:**
+ Partner with an Associate on day-to-day new business development and client servicing tasks to ensure CA goals are met. Tasks may involve meeting preparation, organization of team coverage lists, coordination of mass mailing efforts and the coordination of client requests.
+ Assist in creating sales presentations by gathering various products and firm information and assisting with the generation of new materials specific to client / prospect interests
+ Support the team with client and prospect contact management, including CRM maintenance.
+ Assist with new business pipeline updates and other internal reporting updates.
+ Support the RMs in the coordination and production of RFPs. Responsibilities include liaising with the RFP team and ensuring RFP deadlines and requirements are met.
+ Participate in team projects to enhance internal client service procedures in accordance with industry best practices.
**Qualifications:**
+ 1 to 2 years industry experience; asset management internship experience preferred
+ Strong achievement in undergraduate degree in finance, economics or a related discipline
+ Highly motivated, team-player with a desire to work on a wide range of projects
+ Exhibits a high degree of integrity and interest in financial markets and investment strategy
+ Ability to work well with different individuals and contacts of all levels of the business in a high-pressure environment
+ Detail-oriented with strong organizational and follow-up skills
+ Strong analytical, problem-solving, and project management skills
+ Excellent presentation, business writing and oral communication skills
+ Proficient in Microsoft Word, Excel and PowerPoint
+ Progress towards additional accreditation is encouraged (e.g. CAIA, CFA, MBA)
\#LI-MW1
\#LI-Hybrid
Applicants must be authorized and have the right to work in the country where the role is located without the need for current or future sponsorship.
Compensation Details
The salary range for this role is $65,000-$85,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. This range is only applicable for jobs to be performed in the job posting location. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, business sector, performance, shift, travel requirements, sales or revenue-based metrics, market benchmarking data, any collective bargaining agreements, and business or organizational needs. This job is also eligible for a discretionary bonus, which, along with base salary and retirement contributions, is part of our total comprehensive package. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, retirement, life insurance and other benefits to eligible employees.
**Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, production, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.**
_Neuberger is an equal opportunity employer. The Firm and its affiliates do not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact_ _._
_Learn about the_ Applicant Privacy Notice ( _._
Founded in 1939, Neuberger is a private, independent, employee-owned investment manager. From offices in 40 cities worldwide, the firm manages $567 billion in client assets (as of March, 2026) across a range of strategies-including equity, fixed income, quantitative and multi-asset class, private equity and hedge funds-on behalf of institutions, advisors and individual investors globally.
Tenured, stable and long-term in focus, the firm has built a diverse team-including 790-plus investment professionals and more than 2,900 employees in total-united in their commitment to delivering client outcomes and investment excellence. It is our people who define our culture and have enabled us to be recognized by _Pensions & Investments_ as the first or second "Best Place to Work in Money Management" for last eight consecutive years (firms with 1,000+ employees).
Neuberger believes strongly that all employees are entitled to be treated with respect and dignity, and to work in a professional and safe environment. These values are the cornerstone of our firm. We prohibit any form of harassment, whether mental, verbal or physical. We do not tolerate the support of terrorist groups, acts of terrorism, or threats of violence. All who wish to be employed by the firm are expected to uphold these principles.
For important disclosures:

Job Description:The Customer Success supports all aspects of the customer lifecycle, from onboarding to adoption, enablement, training, and value reviews for a strategic portfolio of customers using Microsoft Viva. This role places a strong emphasis on customer success, user adoption, and education, ensuring customers maximize the value of their Microsoft Viva investment through ongoing guidance, workshops, and training sessions. The ideal candidate has experience in the HR and/or employee engagement space, a passion for technology, and a customer-first mindset focused on driving engagement, adoption, and long-term success. This person should be comfortable delivering training, advising customers on best practices for Microsoft Viva, and partnering closely with stakeholders to support change management and employee experience initiatives. Success in this role requires strong attention to detail, excellent follow-through, and the ability to thrive in a fast-paced environment while building trusted relationships with customers and helping them achieve measurable business outcomes.Key ResponsibilitiesServe as the primary contact for post-sales customer engagement, including onboarding, adoption, and consultative guidanceAct as a trusted advisor, providing best practices, insights, and consistent product guidanceExecute customer success strategies aligned to both short- and long-term business goalsDeliver value reviews that connect Viva solutions to customer business outcomes and prioritiesMonitor customer health, identify risks, and develop actionable success plans to improve outcomesCustomer Value & AdvisoryInfluence business and HR leaders through strategic advisory focused on employee experience and people successDrive measurable business value and outcomes beyond product usageBuild and grow strategic customer relationships, including identifying expansion opportunitiesLead ROI discussions and advise on AI-enabled business transformationCustomer Insight & AccelerationGather and synthesize customer feedback to inform improvements and drive adoptionAnticipate and resolve complex customer challenges with proactive, solution-oriented approachesAlign internal resources to accelerate customer outcomes and remove blockersTechnical Delivery & ConsultingLead implementation and deployment of Viva GlintOversee data operations and ensure quality, accuracy, and governanceTroubleshoot issues and ensure successful system integrationCore Consulting & Communication SkillsApply strategic thinking and operate effectively in ambiguous, fast-paced environmentsDeliver strong executive communication, storytelling, and facilitationUse discovery and structured questioning to uncover customer needsAdvocate for the voice of the customer and partnersTraining & EnablementDeliver 1:1 and 1:many workshops to support Viva Glint adoption and action planningUpskill customers on Viva Glint and Viva Pulse usage and administrationCustomize engagements and training based on customer needs
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Avanade is committed to providing veteran employment opportunities to our service men and women.
Please read Avanade's Hiring and Privacy Statement for more information on how we process your data during the Recruiting and Hiring process.

Client Director - Canada At our Company, we grow People, Brands, and Businesses! We are seeking a highly dynamic Client Director who will lead the team for the specific client assignment. Responsible for the overall management, development, and growth of assigned markets. Achieving the market’s Profit and Loss targets, generating new business opportunities, and managing the business unit operations. Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today! What we offer:Full-Time Benefits (Health, Dental, Disability, Life, Lifeworks Program)PerkSpot Discounts on Travel, Movies, Cell Phones and moreTraining and Career DevelopmentGenerous Paid Time-Off Responsibilities:Develop strategic plans to be implemented by customer teams that will achieve clients overall sales objectives while staying within trade spend guidelines.Coordinate and organize category reviews for key categories with key customers. Attend key meetings with customers and their teams.Build strong customer relationships at mid to senior level of the organization.Meet and exceed annual revenue budget by achieving objectives and expanding the Company services where applicable.Work closely with customer teams and administration to ensure the clients proprietary trade planning system is accurate and updated.Ensures workflow and processes are followed as needed to achieve business objectives and maximum level of operational efficiency.Build and execute effective go to market strategies for new product launches and line extensionsOngoing timely and clear communication to internal and external partners Qualifications:University degree, college diploma or equivalent job-related experienceMinimum 5 years progressively responsible experience in the consumer-packaged goods industry either with a manufacturer or sales agency5 years successfully managing a P&L, budgeting and forecasting, managing client expectations either personally or through a team5 years previous experience with managing direct reportsEffective presentation skills; strong people management skills; Outstanding written and oral communication skillsStrong knowledge of syndicated dataExperience working in a matrix structured organization Trade marketing experience working with tier one brands. Strong functional knowledge of Microsoft Office and AI capabilitiesThe Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Job Will Remain Open Until Filled

Come join usWe are seeking a Microsoft Technology Account Lead (MTAL) at the Manager level to support and grow strategic technology relationships with key clients across Canada. This role focuses on aligning Microsoft technologies to client business priorities, contributing to technology roadmaps, and serving as a trusted advisor across the client lifecycle.As an MTAL, you will partner closely with clients, internal delivery teams, and Microsoft stakeholders to drive value, adoption, and innovation across the Microsoft ecosystem, while supporting account growth and delivery excellence.What you'll doSupport ownership of the technology relationship for assigned client accountsPartner with clients to understand business priorities and translate them into Microsoft-led technology approaches and roadmapsAct as a trusted advisor across Microsoft platforms, including Microsoft 365, Azure, Dynamics, and Power PlatformCollaborate with account leadership, sales, and delivery teams to shape and support technology-driven opportunitiesContribute to technology governance, architectural alignment, and lifecycle planning across engagementsEngage with Microsoft account teams to align on client strategy and identify innovation opportunitiesSupport senior-level client conversations (e.g., CIO, CTO, business stakeholders)Provide guidance, mentorship, and technical support to delivery teams and junior practitioners
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Avanade is committed to providing veteran employment opportunities to our service men and women.
Please read Avanade's Hiring and Privacy Statement for more information on how we process your data during the Recruiting and Hiring process.

Sage is looking for a strategic, data-driven Account-Based Marketing (ABM) Manager to lead and scale our mid-market ABM program across for the US and Canada market. As part of the Performance Marketing - Media team, you will own the end-to-end ABM strategy - from account selection and contact acquisition through campaign execution and optimization - to drive engagement, pipeline growth, and SQOs across priority industries and accounts. This is a highly collaborative role that partners closely with Sales, BDR/SDR, Marketing Operations, Digital Marketing, Content, and Regional Marketing teams to deliver personalized, intent-driven marketing programs that accelerate revenue growth.
Location: Hybrid; 3 days per week from our Toronto office
Minimum Qualifications
- 5+ years of B2B demand generation or account-based marketing experience, with hands-on ownership of ABM programs.
- You have developed and executed scalable ABM programs for mid-market or enterprise B2B organizations, including 1:few and 1:many strategies, with targeted 1:1 campaigns.
- Strong understanding of ICP development, account segmentation, intent data, contact acquisition, and buying committee strategies.
- You're proficient in ABM platforms such as 6sense or Demandbase, CRMs such as Salesforce, and marketing automation platforms.
- You have partnered closely with Sales and BDR/SDR teams to align account prioritization and drive coordinated inbound and outbound account engagement.
- You can speak to running coordinated ABM campaigns across paid media, LinkedIn, display advertising, email, content, and other digital channels.
- You have used engagement, intent, conversion, pipeline, attribution, and ROI data to optimize account progression and marketing efficiency.
- You bring strong project management, communication, and cross-functional collaboration skills, with the ability to manage multiple stakeholders, campaigns, budgets, and priorities.
Who is Sage & Why Join?
Sage helps small to medium-sized businesses to succeed with AI-powered Accounting, Finance and ERP software. Knowing that over 6M of our global customers depend on our solutions, motivates us to keep innovating so they keep growing. Sage Copilot is a prime example.
- Own and scale a high-impact ABM program across the US and Canada as Sage continues growing in North America and investing in more targeted ways to reach priority mid-market accounts.
- Turn ABM into a measurable revenue channel tied to account engagement, SQOs, pipeline, ROI, and marketing efficiency.
- Gain executive visibility and help shape ABM best practices that can influence how Sage approaches account-based marketing across other regions.
- Grow your career within a stable, global SaaS company investing heavily in agentic AI and guided by our mantra "We do the Right Thing" and values: Human, Bold, Trust, and Simplify.
Key Responsibilities:
- Develop and execute scalable ABM programs across priority mid-market accounts and industry segments, leveraging 1:few and 1:many strategies, with targeted 1:1 campaigns where appropriate.
- Partner closely with Sales and BDR/SDR teams to align account prioritization, campaign planning, outbound motions, and pipeline goals.
- Develop personalized account and contact experiences using firmographic, intent, and behavioral signals.
- Own account targeting, audience segmentation, contact acquisition, and buying committee expansion within target accounts.
- Execute coordinated inbound and outbound ABM campaigns across paid media, email, content, and digital channels.
- Continuously optimize campaigns using engagement, intent, conversion, and pipeline data to improve account progression and marketing efficiency.
- Collaborate with Marketing Operations, Revenue Operations, and IT to ensure ABM platforms, audience segmentation, and data integrations support effective campaign execution.
- Work closely with Digital, Content, Creative, and Field Marketing teams to deliver integrated ABM programs.
- Measure campaign performance, communicate insights to stakeholders, and recommend optimizations that improve pipeline generation and ROI.
- Support regional and global ABM initiatives and share best practices across North America and other regions as appropriate.
Key Performance Indicators
- Marketing Qualified Accounts (MQAs)
- Sales Qualified Opportunities (SQOs)
- Target Account Reach & Engagement
- Contact Coverage within Target Accounts
- Pipeline Influence / Marketing-Sourced Pipeline
Benefits? We have plenty.
- 100% paid premiums for health, dental, and vision coverage
- RRSP contribution match (100% up to 4%)
- 35 days paid time off (11 holidays, 16 vacation days, 3 personal days, 5 sick days)
- Work Away, an opportunity to work & play for 10 weeks in a country of your choice (from a Sage-approved list)
- 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after your start date
- 5 days paid yearly to volunteer (through Sage Foundation)
- $5,250 tuition reimbursement per calendar year starting 6 months after your hire date
- Sage Wellness Rewards Program (annual fitness reimbursement)
- Library of on-demand career development options and ongoing training offerings
Compensation offered will be determined by factors such as location, level, job-related knowledge, education, and experience. Certain provinces in Canada require job postings to include a reasonable estimate of the salary range applicable to the role. For this role, in those locations, the target salary range for new hires is C$125,000 to C$160,000. In addition to base salary, employees will participate in a bonus plan (20%) based on company and individual performance. Our talent acquisition team will provide specific opportunities on our bonus or incentive programs. The range listed is just one component of the Sage total compensation package.
\#LI-CH1
Performance Marketing
Canada
Toronto
Hybrid
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage: sage.com/en-ca/company/careers/working-at-sage/
Watch a video about our culture: youtube.com/watch?v=h1-vs3zIpnc
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at .
Learn more about DEI at Sage: sage.com/en-ca/company/careers/diversity-equity-and-inclusion/
Senior Account-Based Marketing Manager - ABM
**Job Description** :
**Key Responsibilities** :
**Function** :
**Country** :
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**Advert**
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.

Client Programming Coordinator

Mission Statement: Homes First Society develops and provides affordable, stable housing and support services to break the cycle of homelessness for people with the fewest housing options.

Position type: Permanent, Part-time

Location: 101-121 Kendleton Drive

Hours of Work: Saturday and Sunday, 10am-6pm

Start Date: ASAP

Salary : $28.00 per hour + 7% lieu in benefits

Submit Resume to:

Applicants must quote “CPC-E”

The Client Programming Coordinator will work with the Client Services team to enhance the well-being of clients by designing and implementing programs, outings, and recreational activities based on client feedback. The position will evaluate and monitor the effectiveness of these programs, respond to client emergencies, and ensure compliance with Homes First policies, including harm reduction strategies. The Coordinator will also be responsible for maintaining accurate client records, managing budgets, and ensuring effective communication of program details with clients and staff.

Job Responsibilities:

• Support with gathering feedback of clients as to desired programs, outings, recreational activities, that would best serve the needs of clients; design and oversee their implementation and
• Support the peer worker program onsite in achieving their program
• Support clients through activities such as socialization, budgeting, activities, programming, referrals, and accessing resources.
• Maintain accurate client records, client notes, and complete reports as
• Support with overseeing budget and resources to operate client programming, outings, recreational activities, that would best serve the needs of clients.
• Go offsite to support with the purchase of supplies for client
• Complete financial forms and keep track of receipts to ensure compliance with Homes First policies and procedures.
• Support partnerships operating programming
• Support with the operation and monitoring of current and ongoing programs, provide support, and evaluate program performance on a regular basis.
• Keep data and statistics on programs, events and Record attendance and involvement at activities and events of all internal and external stakeholders including staff, residents and agency partners.

Registered Canadian Charitable Registration No. RR

• Create communication strategies to ensure that clients and staff are informed and well-equipped regarding
• Work closely with the Client Programming Supervisor and the Client Services Department to coordinate events, obtain resources and volunteers, etc.
• Intervene in crises, de-escalate conflicts and respond to client emergencies, including overdoses and the administration of Naloxone or oxygen
• Ensure adherence to Homes First Policy and Procedures, including Homes First’s Harm Reduction

Policies.

• Ensure that all documentation is completed to agency standards
• Other responsibilities as required

Qualifications:

• Post-secondary education in related field or equivalent in education and experience
• At least 1 year experience working with people who are homeless, in social/supportive housing, under-housed and/or dealing with addictions and mental
• Demonstrated experience performing case management functions and ability to effectively prioritize work in a fast-paced environment
• Ability to complete reports and administrative forms
• Ability to work effectively in a collaborative team environment
• Excellent communication, organization and time management skills
• Knowledge of relevant laws, standards and guidelines
• Knowledge of resources and services available in the community
• Excellent interpersonal, conflict resolution and organization skills
• Certificates in First Aid, CPR, Crisis Prevention and Intervention an asset
• Computer literacy, including the ability to access and use a variety of information system tools to support the delivery of the project to do so at a sophisticated
• Able to lift boxes up to 25
• Ability to work outside of regularly scheduled hours occasionally to accommodate activities such as training and events.
• Certificate of Completion of Homelessness Learning Hub’s Harm Reduction for the Homelessness

Sector considered an asset

• Other duties as required

Working in an environment where there may be smoke is required.

Working in a pet-friendly environment.

The successful applicant must provide a criminal record check that is satisfactory to Homes First Society.

Homes First Society is an equal opportunity employer

Please no phone calls, only those people selected for interviews will be contacted.

Accommodation

Homes First is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known and we will work with you to meet your needs.

**It's more than a job**
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
**‎**
**How you create impact**
As a Sea Logistics Customer Care Representative, you'll be the first point of contact for customers, ensuring their needs are met with accuracy, empathy, and efficiency. This role is perfect for someone who thrives in a fast‑paced, collaborative environment and enjoys problem‑solving, communication, and continuous improvement. You'll play a vital role in supporting our operations, strengthening customer relationships, and driving overall satisfaction.
+ Build strong customer relationships by understanding their business goals and maintaining clear, open communication.
+ Partner with the Operational Care Centre (OCC) to ensure accurate information transfer and flawless execution of shipments.
+ Provide solutions for shipping requirements, quotes, and milestones, adapting quickly to changes in patterns or exceptions.
+ Collaborate with internal teams and customers to document rules of engagement, address issues, and drive continuous improvement.
+ Monitor customer satisfaction, follow up consistently, and turn challenges into positive experiences.
+ Share timely, relevant information that may impact customer planning, budgets, or risk management.
+ Guide customers through KN's online tools to support efficiency, planning, and visibility.
+ Identify opportunities for improvement and work collaboratively with customers to implement impactful initiatives.
+ Maintain accurate records of customer interactions in our service management system to ensure smooth follow‑up and resolution.
If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
This job posting relates to an available role and not a future talent pool.
**What we would like you to bring**
+ 3+ years of freight forwarding experience with operational or administrative background.
+ Strong communication skills (oral and written) and effective customer relations abilities.
+ Excellent organizational, multitasking, and problem‑solving skills; detail‑oriented and analytical.
+ Proactive, customer‑focused, and able to thrive in a fast‑paced environment.
+ Advanced proficiency in Microsoft Office (especially Excel); experience with SAP or similar systems is a plus.
+ College diploma or university degree in Business, Transportation, or International Commerce preferred.
+ Certifications such as DGR or CIFFA I & II is a plus.
**What's in it for you**
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $58,000 and $72,000. Base salary is part of a competitive total rewards package that includes health and dental benefits, a retirement savings plan, and tuition reimbursement. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-TD1
Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you . The places we go, the elements we brave, the promises we deliver - it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Position Summary

Reporting to the Manager, Customer Experience, the Customer Experience Specialist is responsible for identifying, developing, and implementing customer-focused operational solutions that enhance service performance, improve customer satisfaction, and support business growth.

This role leverages operational and customer data to identify opportunities for improvement, develops sustainable solutions that align with business objectives, and serves as a key liaison between Sales, Operations, and customers. The successful candidate will act as the voice of the customer, ensuring customer requirements are translated into operationally sound solutions while balancing service, cost, and operational considerations. This role also provides expertise, guidance, and best practices to Operations teams to help drive continuous improvement across the organization.

Responsibilities

Customer Experience Analysis & Continuous Improvement

• Analyze operational and customer-specific data to identify opportunities to improve customer experience and operational performance.
• Investigate service trends, customer concerns, and operational challenges to determine root causes and recommend solutions.
• Monitor implemented solutions to ensure anticipated benefits are achieved and sustained.
• Apply Lean Continuous Improvement and quality management principles to drive ongoing enhancements.

Solution Development & Implementation

• Develop and implement customer-focused operational solutions that align with corporate priorities and operational capabilities.
• Balance customer service requirements with cost, efficiency, and operational constraints.
• Evaluate solution effectiveness and make recommendations for ongoing optimization.

Customer Onboarding & Reporting Solutions

• Gather and translate customer solution requirements from Sales during the onboarding process.
• Ensure customer expectations align with operational capabilities and service commitments.
• Design and develop reporting solutions for strategic customers based on business requirements and performance objectives.

Cross-Functional Partnership

• Serve as a liaison between customers, Sales, and Operations to support solution development and issue resolution.
• Act as the voice of the customer during process design, deployment, operational planning, and decision-making activities.
• Develop strong working relationships with stakeholders across the organization to drive collaboration and alignment.

Operational Coaching & Support

• Provide guidance to Operations teams on customer experience tools, best practices, and continuous improvement methodologies.
• Support the adoption of customer-focused processes and operational excellence initiatives.
• Share insights and recommendations that improve service delivery and customer satisfaction.

Education

• Bachelor's degree in Engineering, Mathematics, Analytics, Supply Chain, Business Administration, or a related discipline.

• Equivalent combination of education and experience may be considered.

Experience

• Minimum 7 years of progressive experience in customer experience, operations, logistics, transportation, courier, supply chain, or a related industry.
• Thorough understanding of courier or transportation network operations, policies, and procedures.
• Demonstrated experience developing and implementing operational or customer-focused solutions.
• Proven ability to build strong working relationships across Operations, Sales, and other business functions.
• Experience working in a unionized environment with an understanding of labor considerations and operational constraints.
• Experience influencing cross-functional stakeholders without direct authority.

Technical Knowledge and Skills

• Strong understanding of operational analytics and performance measurement.
• Advanced knowledge of Lean Continuous Improvement and Quality Management principles.
• Strong statistical analysis skills, including:

• • Forecasting
  • Benchmarking
  • Correlation analysis
  • Target-setting and performance measurement

• Experience with business intelligence and reporting tools, including:

• • SAP Business Intelligence
  • QlikView
  • Salesforce
  • Transportation and operational reporting systems

• Strong analytical, problem-solving, and decision-making skills.

• Excellent communication, presentation, and stakeholder management abilities.

Language Requirement: There are no language requirements for this position.

POSTING DETAILS
Location: 530 - Corporate
Working Conditions: Office Environment

Reports to: Manager Operations Customer Solutions North America
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Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact . To apply, visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at .