What Program Director Positions Jobs are in Canada?

**Title: Program Director w/ BFS exp.**
**Level: Director**
**(Remote -** **Vancouver, British Columbia** **)**
**Overview:**
Join Cognizant as an inspiring leader within the global program management community. This key role is responsible and accountable for Program Management activities associated with large-scale, complex, multi-service (Application Development and Maintenance, Infrastructure, Business Process, and Digital) programs. Successful candidates will not only manage delivery objectives but will also have responsibility for customer satisfaction and the client relationships required for successful program delivery.
**Key Responsibilities:**
· Establishes, executes, and oversees program governance (i.e., stakeholder management, communication ceremonies, benefits management, change management, scope management).
· Establishes, executes, and oversees delivery estimation and planning (team resource and timeline) across Cognizant organization (pursuit through sprints/PIs)
· Ensures tracking/measurement and progress against established measures and metrics (e.g., bid vs did, SLA, and any other operational or contractual measures)
· Provides insights on improvements while ensuring adherence to operational best practices
· Drives optimal business value though scope management, change management, and communication ceremonies.
· Supports pursuits (and/or runs them as programs) as required
· Collaborates with Commercial/Account Team to grow the business by identifying and defining business value opportunities for the client
· Establishes and builds relationships with client and other stakeholders for the program
· Leads team by supporting and driving career growth, personal/team development, well-being, diversity, and inclusion
· Leads and personally contributes to the continuous improvement of the program management community (i.e., best practices, networking, standards, training, tools)
· Owns the "activation" (or instantiation) for the MSA and SOW by knowing and monitoring compliance and adherence to these terms and their intent
· Owns end-to-end Service Delivery and Managed Services governance, ensuring SLA/KPI adherence, service level reporting, and continuous service improvement across the account portfolio
· Drives Managed Services transition and transformation, including service catalog definition, operating model design, and knowledge transfer for new and existing engagements
· Establishes and oversees ITIL-aligned service management processes (incident, problem, change, and service request management) in partnership with delivery and operations teams
· Leads service delivery governance cadences (QBRs, service review boards, executive steering committees) with client stakeholders to drive service excellence and account health
· Owns Managed Services financial performance, including cost-to-serve optimization, resource/capacity utilization, and P&L management across service delivery engagements
**Required Education:** MBA or Masters degree strongly preferred; Bachelor's degree required
**Work Authorization:** Must be legally authorized to work in US without the need for employer sponsorship, now or at any time in the future.
**Salary and Other Compensation:** The annual salary for this position is between **$126,900.00 - $201,000.00 CAD** depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.
**Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
+ Medical/Dental/Vision/Life Insurance
+ Paid holidays plus Paid Time Off
+ 401(k) plan and contributions
+ Long-term/Short-term Disability
+ Paid Parental Leave
+ Employee Stock Purchase Plan
**Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
\#CB #LI-Vancouver
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Job Description**
**Program Director, Hospitality Consulting**
**Location: Toronto**
**Join the Oracle Hospitality Revolution:** **Unlock Your Potential as a Program Director!**
Oracle Hospitality seeks a Program Director to join its Oracle Consulting for Industries Business Unit. This role will leverage technology and value-added processes to deliver strategic cloud solutions, decrease costs, and increase flexibility to meet business revenue targets. The Program Director will also manage project portfolios, resources, best practices, analysis, reporting, and knowledge sharing.
**What You'll Do:**
As a Program Director in the Oracle Consulting for Industries Business Unit, you will:
+ Oversee all project delivery for one or more nominated accounts, within the Consulting Program portfolio.
+ Support Project Managers to plan and deliver managed services projects consistently on-time and on-budget
+ Design, implement, and educate on standard Program Management processes aligned to the scope of Consulting.
+ Standardize reporting and business processes aligned with Consulting Initiatives
+ Provide program leadership through all phases of the project lifecycle.
+ Determine resource needs and communicate requests for personnel.
+ Anticipate and proactively remediate project issues internally and with customers.
+ Partner with Cloud Operations to ensure successful transition from delivery to day two operations.
+ Strive to consistently improve customer satisfaction, delivery times, and service levels while reducing costs.
**What You'll Bring:**
+ Bachelor's degree in a business or computer-related field
+ 3+ years of related experience in a best-in-class project management organization
+ Experience in Hotel and/or restaurant management operations
+ Successful management of Oracle OPERA installations and version upgrades, Oracle Food & Beverage, and retail application installations
+ Knowledge and understanding of Oracle hospitality products and services.
+ Broad, strong technical knowledge encompassing Datacenter technologies, LAN/WAN Networking, Database, Platform, and application.
+ Experience utilizing enterprise project management tools such as Primavera.
+ Excellent communication and presentation skills, with the ability to express complex concepts in plain language.
+ Strong leadership capabilities and interpersonal skills
+ Ability to learn quickly and adjust to changing priorities while maintaining a positive, can-do attitude.
+ Project Management Professional (PMP) Certification is a plus.
**Preferred Qualifications:**
+ 7+ years of project management, product design, or related industry management experience
+ Experience working in a matrix business environment, with a track record of delivering results through collaboration and working with internal and external organizations and individuals
+ Strong technical knowledge and experience with Oracle Hospitality products and services
+ Experience with cloud-based technologies and solutions
**What We're Looking For:**
We're seeking a seasoned Program Director who can leverage technology and value-added processes to drive project portfolio management, resource management, and process improvement. If you have a passion for innovation, customer satisfaction, and team leadership, and are looking for a challenging and rewarding role, we want to hear from you!
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Directeur de programme, Services-conseils en hôtellerie
Description courte
Transformer l'avenir de l'hôtellerie! Diriger des programmes infonuagiques stratégiques qui favorisent l'innovation, la création de valeur pour l'entreprise et la réussite des clients.
**Directeur de programme, Services-conseils en hôtellerie**
**Joignez-vous à la révolution d'Oracle Hospitality :** **Libérez votre potentiel en tant que directeur de programme!**
Oracle Hospitality recherche un directeur de programme pour se joindre à son unité d'affaires Services-conseils Oracle pour les industries. Ce poste consistera à tirer parti de la technologie ainsi que de processus à valeur ajoutée pour fournir des solutions infonuagiques stratégiques, réduire les coûts et accroître la flexibilité afin d'atteindre les objectifs de revenus de l'entreprise. Le directeur de programme gérera également les portefeuilles de projets, les ressources, les pratiques exemplaires, les analyses, la production de rapports et le partage des connaissances.
**Ce que vous ferez :**
En tant que directeur de programme au sein de l'unité d'affaires Services-conseils Oracle pour les industries, vous serez chargé de :
+ Superviser la réalisation de tous les projets pour un ou plusieurs comptes désignés, au sein du portefeuille de programmes de Services-conseils.
+ Soutenir les gestionnaires de projet dans la planification et la réalisation de projets de services gérés, en respectant systématiquement les échéanciers et les budgets.
+ Concevoir, mettre en œuvre et former les équipes aux processus normalisés de gestion de programme harmonisés avec la portée des services-conseils.
+ Standardiser les rapports et les processus opérationnels en fonction des initiatives des services-conseils.
+ Assurer le leadership du programme à toutes les étapes du cycle de vie du projet.
+ Déterminer les besoins en ressources et communiquer les demandes de personnel.
+ Anticiper les problèmes de projet à l'interne et chez les clients, puis y remédier de façon proactive.
+ Collaborer avec l'équipe des opérations infonuagiques afin d'assurer une transition réussie entre la livraison et les activités d'exploitation subséquentes.
+ S'efforcer d'améliorer continuellement la satisfaction des clients, les délais de prestation et les niveaux de service, tout en réduisant les coûts.
**Profil recherché :**
+ Baccalauréat en gestion, en informatique ou dans un domaine connexe.
+ Au moins 3 ans d'expérience pertinente au sein d'une organisation de gestion de projet de calibre mondial.
+ Expérience dans la gestion opérationnelle d'hôtels et/ou de restaurants.
+ Expérience réussie de la gestion des installations et des mises à niveau de versions d'Oracle OPERA, ainsi que des installations d'Oracle Food & Beverage et d'applications de vente au détail.
+ Bonne connaissance des produits et des services d'Oracle Hospitality.
+ Solides connaissances techniques couvrant les technologies de centres de données, les réseaux LAN/WAN, les bases de données, les plateformes et les applications.
+ Expérience dans l'utilisation d'outils de gestion de projet d'entreprise tels que Primavera.
+ Excellentes aptitudes en communication et en présentation, avec la capacité d'expliquer des concepts complexes dans un langage simple.
+ Solides aptitudes en leadership et en relations interpersonnelles.
+ Capacité à apprendre rapidement et à s'adapter aux changements de priorités tout en conservant une attitude positive.
+ Certification PMP (Project Management Professional), un atout.
**Qualifications souhaitées :**
7 ans ou plus d'expérience en gestion de projet, en conception de produits ou dans un domaine connexe.
+ Expérience de travail dans un environnement matriciel, avec des antécédents éprouvés en matière d'obtention de résultats grâce à la collaboration avec des équipes et des intervenants internes et externes.
+ Solides connaissances techniques et expérience des produits et des services d'Oracle Hospitality.
+ Expérience des technologies et des solutions infonuagiques.
**Ce que nous recherchons :**
Nous recherchons un directeur de programme expérimenté, capable de tirer parti de la technologie ainsi que de processus à valeur ajoutée pour assurer la gestion des portefeuilles de projets, des ressources et l'amélioration des processus. Si vous êtes passionné par l'innovation, la satisfaction des clients et le leadership d'équipe, et que vous recherchez un poste stimulant et gratifiant, nous souhaitons vous connaître!
Oracle est un employeur souscrivant au principe d'égalité en emploi. Tous les postulants qualifiés verront leur candidature prise en compte, sans égard à leur race, à leur couleur, à leur religion, à leur sexe, à leur origine ethnique, à leur orientation sexuelle, à leur identité sexuelle, à leurs incapacités et à leur statut de vétéran protégé ou à toute autre caractéristique protégée par la loi.
Compétences
Gestion des programmes
Responsabilités :
Gérer les livrables des services de mise en œuvre tout au long du projet d'installation, y compris les jalons et l'échéancier du projet. Élaborer et tenir à jour des normes cohérentes pour la réalisation du projet. Examiner les propositions de projets. Collaborer avec l'équipe de mise en œuvre, la direction ou la gestion des comptes pour trouver les parties appropriées qui fourniront des conseils techniques. Créer et communiquer des rapports d'état à des fins internes et externes. Gérer la clôture du projet et le transfert au responsable de compte et au service d'assistance.
Courriel du contact interne
**Responsibilities**
Manages Implementation Service deliverables throughout installation project including milestones and project schedule. Develops and maintains consistent standards for project delivery. Reviews project proposals. Confers with implementation team, management or account management to locate the appropriate parties to provide technical advice. Creates and communicates status reporting for both internal and external purposes. Manages project closure and handoff to Account Manager and Help Desk.Disclaimer:
Oracle uses Artificial Intelligence in our recruiting process. Read more about it in our Recruiting Privacy Policy ( .
**Range and benefit information provided in this posting are specific to the stated locations only**
CA: Hiring Range in CAD from: $93,900 to $143,900 per annum.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Career Level - IC5
Vacancy Type - New Position
**About Us**
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Company Description**
**Work with Us. Change the World.**
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
**Job Description**
AECOM is seeking a **Program Director, Airport Baggage Handling Systems (BHS)** to join our team.
This position is based on-site, out of Mississauga. We are seeking a senior, client‑focused leader to serve as a trusted advisor and single point of accountability for the delivery of complex, airport‑wide Baggage Handling Systems programs supporting one of the most advanced, sustainable, and passenger‑friendly airport developments in the world.
**Major Responsibilities:**
+ Serves as the **primary client-facing executive** for the Airport Baggage Handling Systems (BHS) Program, responsible for building and maintaining strong, trust‑based relationships with senior client leadership.
+ Accountable for overall BHS program delivery in alignment with client objectives related to scope, budget, schedule, quality, safety, operational performance, and risk.
+ Acts as a **strategic advisor to the client** , providing informed recommendations on BHS system architecture, delivery strategy, procurement approach, risk mitigation, and operational readiness.
+ Leads and represents the BHS program in executive steering committees, governance forums, and senior stakeholder meetings.
+ Develops and implements the program governance framework, execution strategy, and performance reporting structure in alignment with the broader airport capital program.
+ Provides oversight and direction to multi-disciplinary delivery teams, ensuring alignment between BHS technical teams, airport operations, IT, security screening authorities, terminal design teams, and construction partners.
+ Manages and oversees system suppliers, contractors, and consultants, ensuring contractual compliance and proactive resolution of performance, interface, and integration issues.
+ Guides decisions related to change management, commercial impacts, and risk exposure in collaboration with client representatives and governance bodies.
+ Ensures BHS design, installation, testing, and commissioning activities meet functional, regulatory, reliability, and passenger experience requirements.
+ Leads program‑level interface management across live airport operations, phased construction sequencing, and operational transitions.
+ Oversees preparation and presentation of executive briefings, program status reports, dashboards, and decision papers to support timely and informed client decision‑making.
+ Collaborates with the Program Delivery Director and other Program Directors to ensure alignment and integration across terminal, airside, landside, and enabling works.
+ Acts as a mentor and role model for senior project leadership staff, promoting a collaborative, transparent, and client‑focused delivery culture.
**Qualifications**
**Minimum Qualifications:**
In order to be considered for this position, candidates must possess no less than:
+ University degree in Mechanical Engineering, Electrical Engineering, Systems Engineering, Construction Management, or a related discipline, plus demonstrated equivalency of experience and/or education.
+ Minimum of **10 years of experience** delivering airport Baggage Handling Systems, including senior leadership roles on complex, multi‑phase aviation programs.
+ Demonstrated experience interfacing directly with airport authorities or owners as a senior, client‑facing representative.
**Preferred Qualifications:**
+ Typically brings **20+ years of progressive professional experience** , including substantial program or portfolio leadership responsibility.
+ Minimum of **10 years of experience on large-scale airport or transportation infrastructure programs** valued over CAD $1 billion.
+ Professional Engineering designation, PMP, or equivalent professional credential is considered a strong asset.
+ Deep technical understanding of baggage handling system design best practices, controls integration, security screening interfaces, redundancy strategies, and operational performance criteria.
+ Proven ability to operate effectively at the executive level, balancing technical detail with strategic, outcome‑focused communication.
+ Strong background in collaborative and alternative delivery models, including Progressive Design‑Build, Target Price, or similar frameworks.
+ Demonstrated experience supporting or leading complex commercial discussions, change negotiations, and contract management at a program level.
+ Exceptional communication, negotiation, and stakeholder engagement skills, with a track record of facilitating executive workshops and resolving complex, multi‑party issues.
+ Familiarity with digital delivery platforms, BIM environments, and program management information systems (PMIS) is an asset.
**Additional Information**
This position requires work on-site/out of the office **5 days a week** .
Offered rate of compensation will be based on individual education, qualifications, experience, and work location.
**About AECOM**
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.
**What makes AECOM a great place to work**
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. Artificial intelligence will be used to support the screening, assessment, and selection of applicants for this role. Final hiring decisions are made by the hiring team.
**ReqID:** J
**Business Line:** B&P - Buildings & Places
**Business Group:** DCS
**Strategic Business Unit:** Canada
**Career Area:** Program & Project Management
**Work Location Model:** On-Site

**Position Description & Qualifications**
**SUMMARY/PURPOSE:**
+ The Program Director is the senior site executive accountable for the overall performance, profitability, and contractual success of Serco Canada's operations at 5 Wing Goose Bay. This role provides strategic, financial, and operational leadership across all functional areas, including Air Operations, facilities, engineering, emergency services, and logistical support services, ensuring full alignment with contractual obligations, customer expectations, and Serco Canada and Serco North America strategic objectives.
+ Reporting within Serco's senior leadership structure, the Program Director exercises full program authority over budget, resources, personnel, and delivery outcomes. The role is the primary senior interface with the customer, 5 Wing Goose Bay, and represents Serco as a trusted partner in a mission critical, safety sensitive military environment.
+ Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to Code of Conduct and Ethics, Serco Management System, PDR's, etc.
**KEY RESPONSIBILITIES:**
Program & Contract Leadership
+ Provide integrated leadership for all contracted services and ongoing operations at 5 Wing Goose Bay, ensuring safe, compliant, and high performing delivery across all sections.
+ Maintain full accountability for contract performance, including cost, schedule, technical compliance, service levels, and customer satisfaction.
+ Ensure the program consistently meets or exceeds contractual Statements of Work (SOW), KPIs, and performance standards.
Financial & Commercial Management
+ Serve as the accountable executive for program financial performance, including P&L responsibility, cost control, margin delivery, and long-term contract sustainability.
+ Develop, manage, and execute annual operating and capital budgets in accordance with Serco's financial governance and approval frameworks.
+ Analyze financial performance, forecast risks and opportunities, and implement corrective actions to protect and enhance contract profitability.
+ Ensure disciplined financial controls, reporting accuracy, and audit readiness.
Leadership & Workforce Management
+ Lead, develop, and hold accountable a senior management team, including senior managers of Air Operations, Technical Services and Logistics Support and other functional leads.
+ Build and sustain a high-performance leadership culture focused on accountability, safety, professionalism, and results.
+ Exercise authority for workforce planning, talent development, performance management, corrective action, and staffing decisions in line with Serco's HR governance model.
Customer & Stakeholder Engagement
+ Act as Serco's senior executive representative to the customer, maintaining a trusted, professional, and collaborative relationship with senior leadership at 5 Wing Goose Bay.
+ Proactively anticipate customer needs, manage issues before they escalate, and ensure operational delivery remains fully aligned with evolving mission requirements and strategic objectives.
+ Represent Serco with external stakeholders, partners, suppliers, government entities, and Indigenous leadership and businesses, reflecting Serco's commitment to respectful partnership, collaboration, and long‑term economic reconciliation. Work alongside Indigenous communities, leaders, and enterprises to support sustainable operations and shared success.
Governance, Risk & Compliance
+ Ensure full compliance with Federal, Provincial, military, regulatory, contractual, and Serco requirements, including safety, security, environmental, and quality standards.
+ Identify, assess, and manage enterprise level risks, including operational, financial, safety, reputational, and contractual risks.
+ Maintain oversight of health, safety, environmental, and emergency preparedness programs across the site.
Business Growth & Strategic Alignment
+ Identify and pursue opportunities to organically grow and expand the contract scope, improve efficiency, and enhance value for the customer.
+ Support Serco Canada and Serco North America business development activities, including rebids, proposals, and capture efforts when requested.
+ Ensure site operations align with Serco Canada and Serco North America strategic priorities, values, and governance expectations.
Other
+ Other related duties relevant to this position may be required.
**JOB REQUIREMENTS:**
**EDUCATION /CERTIFICATIONS:**
+ Bachelor's degree in Business, Commerce, Engineering, Facilities Management, Aviation Management, or a related discipline; advanced degree (MBA or equivalent) is strongly preferred.
+ Extensive senior level experience may be considered in lieu of formal degree requirements.
+ Program Management Professional (PMP) or equivalent certification is highly desirable.
+ Ability to obtain and maintain Secret Level II.
+ Valid Class 5 Newfoundland and Labrador Driver's Licence.
**KNOWLEDGE and EXPERENCE**
+ Minimum 15 years of progressively senior leadership experience in program management, operations management, or contract leadership within large, complex, regulated environments.
+ Demonstrated experience with military aviation, airport operations, base operations, facilities management, engineering services, or critical infrastructure contracts.
+ Proven track record of budget ownership, financial management, and contract profitability in a government or defence services environment.
+ Prior military service or direct experience working with military customers in aviation or base operations is strongly preferred.
+ Experience managing large multidisciplinary teams, unionized and non-unionized workforces, and subcontracted services.
+ Strong background in commercial contract management, labour relations, and supplier management.
Knowledge & Expertise
+ Advanced understanding of financial management, cost control, forecasting, and performance analytics.
+ Deep knowledge of contractual governance, commercial terms, and risk management in government service delivery.
+ Strong operational understanding of aviation environments, airfield operations, facilities, engineering, and emergency services.
+ Familiarity with military command structures, operational tempo, and mission critical decision making.
+ High proficiency with Microsoft Office 365 and enterprise reporting tools.
**SKILLS/Competencies**
Executive Leadership & Judgment:
+ Demonstrated ability to lead complex programs, make high impact decisions, and maintain composure in high-risk environments.
+ Financial Acumen: Strong commercial instincts with the ability to balance operational delivery, cost discipline, and profitability.
+ Strategic Communication: Clear, credible communicator with senior military leadership, executives, employees, and external stakeholders.
+ Accountability & Results Orientation: Drives outcomes, enforces standards, and takes ownership of program performance.
+ Relationship Management: Builds long term, trust-based relationships with customers and partners.
+ Problem Solving & Adaptability: Anticipates issues, manages ambiguity, and implements effective solutions.
**MENTAL AND PHYSICAL EFFORT:**
+ Mental: Activities are moderate intensity at more than 4 hrs/day or high intensity at 2-4 hrs/day
+ Physical: Activities are low intensity, less than 2 hrs/day
**Working Conditions:**
+ Little exposure to disagreeable elements
+ Minor risk of injury, harm or illness
**Company Overview**
Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
**Pay Transparency**
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
To review all Serco benefits please visit: .
Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: .

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Technical Program Management
Overview:
The Ethoca team is seeking a Director, Technical Program Management to drive customer experience strategy through execution excellence, innovation, and structured problem-solving.
In this role, you will act as a hands-on program leader, owning multiple strategic initiatives end-to-end; from strategy definition and planning through execution, global launch, and transition to business-as-usual. You will partner closely with senior executives and diverse cross-functional teams to deliver measurable business impact at scale.
Success in this role requires the ability to operate in ambiguity, simplify complexity, and lead large, multi-stream programs with strong governance, communication, and accountability.
Role:
- Lead execution of multiple strategic initiatives from strategy definition through planning and execution, partnering with senior executives and diverse cross-functional teams.
- Organize cross-functional teams, ensuring alignment across workstreams and integrating all dependencies into a comprehensive plan.
- Establish governance and operating frameworks that enable clarity, accountability, and speed, driving a strong communication rhythm across executives, management, and technical teams spanning multiple geographies.
- Own executive-level communications, including status dashboards for all initiatives within scope, and act as a single point of reference for managed initiatives.
- Build and maintain integrated schedules that account for key internal and external dependencies and constraints.
- Own end-to-end execution across a portfolio of initiatives-from ideation and planning through execution, launch, and transition to BAU.
- Simplify complexity and accelerate progress, bringing clarity to ambiguity and tackling difficult problems with creativity and rigor.
- Demonstrate appropriate urgency to ensure mitigation of risks and resolution of issues, with the ability to identify and communicate true business impact.
- Apply strong understanding of the product development lifecycle, ensuring successful movement through the Studio process - from framing the initial idea, to developing the proof of concept, to market test, commercialization, GTM readiness, and eventual transition to BAU.
- Define and measure success metrics, prioritize high-impact initiatives, and drive measurable business outcomes.
- Drive continuous improvement across Agile, Scrum, and CI/CD practices, applying learnings to streamline processes and drive efficiency.
- Lead change management, stakeholder alignment, and adoption strategies across programs.
- Provide thought leadership and mentorship, elevating the Strategy Execution discipline and developing more junior team members.
All About You:
- Demonstrated ability to operate independently, manage complex programs, and drive strategic execution.
- Proven experience leading large-scale, multi-stream programs with full ownership from strategy through execution.
- Strong expertise in Agile delivery, Scrum practices, and CI/CD methodologies.
- Proven track record of managing escalations, delivering large-scale initiatives, and leading cross-organizational efforts.
- Strong communication skills with the ability to articulate complex issues and decisions clearly to senior stakeholders.
- Skilled in simplifying complex problems and driving continuous improvement.
- Ability to build consensus, resolve contentious issues, and deliver results with minimal guidance.
- Strong ownership mindset with the ability to navigate ambiguity and deliver measurable outcomes.
- Bachelor's degree in Computer Science, Engineering, Business, or a related field, or equivalent practical experience.
Preferred:
- Experience in consulting or complex enterprise environments.
- Background in technical program leadership within payments, financial services, or technology organizations.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.
**Pay Ranges**
Toronto, Canada: $150,000 - $234,000 CAD

About the Role Our client, a leading charitable organization committed to improving lives through impactful community initiatives, is seeking an accomplished Charity Program Director. This critical leadership role, based in Oakville, Ontario , will be responsible for the strategic oversight and operational management of all programmatic activities. The ideal candidate will possess a visionary approach to program development, a proven ability to lead and inspire teams, and a deep understanding of the non-profit sector's challenges and opportunities. This position offers a flexible work arrangement, allowing for remote engagement complemented by necessary on-site collaboration within the Oakville area. You will play a crucial part in shaping our client's strategic direction, ensuring the successful execution of programs that deliver tangible results and foster sustainable community impact. This is an exceptional opportunity for a seasoned professional to drive meaningful change and advance our client's mission. Key Responsibilities

• Develop and implement long-term strategic plans for all charitable programs.
• Oversee the day-to-day operations of program delivery across various initiatives.
• Lead, mentor, and manage program staff, fostering a culture of collaboration and excellence.
• Manage program budgets, ensuring fiscal responsibility and maximizing resource impact.
• Monitor and evaluate program outcomes, utilizing data to inform strategy and demonstrate impact to stakeholders.
• Identify and cultivate partnerships with community stakeholders, government agencies, and other organizations in Oakville .
• Contribute to fundraising efforts through proposal development and relationship building.
• Ensure compliance with all legal, ethical, and organizational standards.
• Represent the organization at key events and forums.

Requirements

• Master's degree in Non-profit Management, Public Administration, Social Work, or a related field.
• Minimum of 8 years of progressive leadership experience in program management within the charitable sector.
• Demonstrated success in strategic planning, program development, and impact measurement.
• Strong financial management and budgeting skills.
• Exceptional leadership, team-building, and interpersonal communication abilities.
• Experience in stakeholder engagement and partnership development in the Oakville region.
• Proficiency in project management tools and CRM software.
• A deep commitment to the mission and values of Our client.
• Proven ability to adapt and innovate in a dynamic environment.

Benefits

• Competitive executive-level salary and comprehensive benefits package.
• Flexible work arrangement, combining remote work with on-site collaboration.
• Significant opportunity for professional growth and leadership development.
• Chance to make a substantial impact on the Oakville community and beyond.
• Generous vacation and paid time off allowance.
• Retirement savings plan options.
• Supportive and mission-driven work culture.

**Job Description**
As a senior director of the software engineering division, you will apply your extensive knowledge of software architecture to manage software development tasks associated with developing, debugging or designing software applications, operating systems and databases according to provided design specifications. Build enhancements within an existing software architecture and envision future improvements to the architecture.
Assists in the development of short, medium, and long term plans to achieve strategic objectives. Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met. Ability to influence thinking or gain acceptance of others in sensitive situations. Demonstrated leadership and people management skills. Strong communication skills, analytical skills, thorough understanding of product development. BS or MS degree or equivalent experience relevant to functional area. 10 years of software engineering or related experience.
We offer outstanding opportunities for inquisitive, hands-on engineers with the expertise and passion to tackle difficult problems in distributed highly available services and virtualized infrastructure. At every level, our engineers have a significant technical and business impact designing and building innovative new systems to power our customer's business critical applications.
Are you interested in building large-scale distributed infrastructure for the cloud? Oracle's Cloud Infrastructure team is building new Infrastructure-as-a-Service technologies that operate at high scale in a broadly distributed multi-tenant cloud environment. Our customers run their businesses on our cloud, and our mission is to provide them with outstanding, foundational cloud networking services.
** owns the core services that orchestrate the cloud customer lifecycle, and we provide consistent and flexible governance controls for our customers across OCI's portfolio of services. To do this we build and operate world-class mission-critical distributed tier-0/1 services. We own our roadmap, and the modernization of the commercial cloud experience for Oracle customers. If the challenge of building a public cloud from ground up interests you, then you would want to talk to us.
Platform is looking for a software development director with cloud experience to join our development team. As a Director of Development you will own and manage a team of software engineers and software development managers responsible for software architecture and development for major components of Oracle's Cloud Infrastructure. You should be comfortable with low level operating systems development, be able to architect broad systems interactions, while being very hands-on, able to dive deep into any part of the stack and higher level system interactions. You should value simplicity and scale, work comfortably in a collaborative, agile environment, and be excited to learn.
This role will drive major aspects of our product definition, contribute to the product strategy of our solutions, and contribute to the development and evolution of the Platform services.
Come build the state of the art IaaS network starting from the ground floor.
**Responsibilities**
**Basic Qualifications:**
+ 7+ years of management experience in enterprise software, with management of managers
+ 10+ years of experience with applications development with 2+ years in large scale distributed applications / web services
+ Proficient at programming in Java, Python
+ Bachelors in computer science and Engineering or related engineering fields
**Preferred Qualifications:**
+ Prior development experience with Metering service in Cloud or experience with Data Pipelines
+ Masters / PhD degree in Computer Science or related engineering fields
Disclaimer:
Oracle uses Artificial Intelligence in our recruiting process. Read more about it in our Recruiting Privacy Policy ( .
**Range and benefit information provided in this posting are specific to the stated locations only**
CA: Hiring Range in CAD from: $163,600 to $268,800 per annum.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Career Level - M5
Vacancy Type - New Position
**About Us**
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

About the Role Our client, a prominent organization in the Leisure & Sports sector, is seeking an enthusiastic and experienced Youth Sports Program Director to lead initiatives remotely, serving the Hamilton, Ontario area. This role is dedicated to developing and implementing engaging sports programs for children and adolescents, focusing on skill development, sportsmanship, and healthy lifestyles. The ideal candidate is passionate about youth development through sports, possesses strong leadership and organizational skills, and can effectively manage programs and staff from a distance. This is a fantastic opportunity to make a significant impact on the lives of young people in the Hamilton community while enjoying the flexibility of a remote work arrangement. You will be shaping the future of youth athletics and promoting lifelong engagement with sports in Ontario . Key Responsibilities

• Design, develop, and implement a comprehensive curriculum for youth sports programs.
• Recruit, train, manage, and evaluate coaches and program staff, ensuring high standards of instruction and safety.
• Develop and manage program budgets, including registration fees, equipment procurement, and operational expenses.
• Market and promote youth sports programs to families and schools within the target community.
• Ensure a safe and positive environment for all participants, adhering to all safety policies and procedures.
• Foster a culture of sportsmanship, teamwork, and fun among young athletes.
• Establish and maintain strong relationships with parents, community partners, and school administrators.
• Oversee program registration, scheduling, and communication processes.
• Stay updated on best practices in youth sports development and child safety.
• Conduct program evaluations and implement improvements based on feedback and outcomes.

Requirements

• Bachelor's degree in Sports Management, Recreation, Education, or a related field.
• Minimum of 5 years of experience in youth sports program management, coaching, or a related field.
• Proven experience in curriculum development, staff management, and budget oversight.
• Strong understanding of child development principles and effective youth engagement strategies.
• Excellent communication, leadership, and interpersonal skills.
• Demonstrated ability to build rapport with children, parents, and community stakeholders.
• Proficiency in digital communication tools and remote team management.
• Experience in marketing and promoting recreational programs.
• Passion for youth development and fostering a love for sports.
• Ability to work remotely and travel to the Hamilton, Ontario area for key events and meetings as needed.

Benefits Our client offers a competitive salary commensurate with experience, along with comprehensive benefits including health, dental, and vision coverage, and a retirement savings plan. This remote role provides excellent flexibility and work-life balance. Professional development opportunities are available to support career growth within the Leisure & Sports sector. This position in Hamilton offers a chance to make a lasting positive impact on youth sports.

**We believe power is a promise - a shared commitment to be there for others when it matters most.**
For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.
Ready to Power a Smarter World with us?
The Senior Director Engineering , Home Software Applications is a senior engineering and product strategy leader responsible for defining, building, and scaling the software foundation that powers Generac's connected home energy ecosystem. This role carries dual responsibility: leading dealer‑facing software applications while owning the platform teams that support consumer‑facing experiences. The scope spans feature teams across PWRcell Battery Storage, PWRmicro Solar Microinverter, Home Standby (HSB) Generator, Load Management, and the Home Energy Management System (HEMS), working in close partnership with the broader platform organization. Feature teams for Smart Thermostat and Security remain embedded within their respective business units, requiring strong collaboration and alignment across the enterprise.
This leader is both a builder and a transformer. Generac's Home Software organization is in the midst of a significant evolution, reshaping how software is designed, developed, and delivered in an increasingly AI‑native world. The Senior Director will accelerate this transformation by embedding AI‑assisted development practices across teams, evolving team topologies to maximize scale and leverage, and delivering intelligent, data‑driven features across every customer touchpoint. Success in this role requires hands‑on experience deploying large language models in production-specifically Claude Code-paired with the ability to partner closely with Platform Product Management, Software Platform leadership, business unit leaders, engineering, design, hardware, and go‑to‑market teams to define and execute platform strategy at scale.
This role is on-site, preferably in Oakland, CA or Toronto.
**Responsibilities**
+ Own and drive the technical and product strategy for the Home Software Applications across its full scope:
+ Ownership of dealer-facing software platforms (portals, commissioning tools, remote diagnostics, field service applications)
+ Platform team ownership for consumer-facing mobile and cloud applications; direct feature team ownership for PWRcell, PWRmicro, HSB Generator, Load Management, and HEMS
+ Accelerate the ongoing AI transformation of the software engineering organization, embed AI-assisted development practices, retool workflows, evolve team topologies, and build a culture of continuous learning; leverage hands-on experience with Claude via Amazon Bedrock to lead credibly and drive product innovation
+ Lead, grow, and develop a high-performing engineering organization of 25-50 engineers across multiple squads and disciplines; establish clear career paths, talent development programs, and a strong engineering culture
+ Partner with the CTO, Home to define multi-year platform architecture and technology strategy; ensure alignment with Generac's broader corporate strategy and Home business objectives
+ Drive platform reliability, scalability, and security across all software components; establish engineering standards, best practices, and quality frameworks appropriate for connected home energy systems
+ Collaborate with Platform Product Management to define and evolve the platform roadmap, ensuring shared infrastructure capabilities enable and accelerate all business unit feature teams
+ Partner closely with Business Unit leaders and Business Unit Engineering leaders to align platform capabilities with product line needs, clarify ownership boundaries, and resolve cross-team dependencies efficiently
+ Collaborate with the UI/UX Design and Research team to ensure customer and dealer-facing experiences are informed by deep user insight and meet Generac's quality standards for usability and accessibility
+ Lead the engineering strategy for intelligent home energy features - including predictive load management, AI-driven energy optimization, demand response, and personalized energy insights
+ Manage platform-level technology partnerships and third-party integrations, including consumer ecosystem platforms, utility APIs, grid operators, and OEM technology providers
+ Establish and track KPIs for platform health, engineering productivity, and product quality; present progress and strategic updates to CTO and executive leadership
+ Drive substantial business growth as a direct result of platform capabilities, enabling new business models, unlocking new market segments, and accelerating time-to-market for new products
+ Collaborate cross-functionally with Marketing, Sales, and Service to ensure platform capabilities are well-understood commercially and support the full customer and dealer lifecycle
**Basic Qualifications**
+ Bachelor of Science degree in Computer Science, Software Engineering, Electrical Engineering, or a related technical discipline
+ 15+ years of progressive software engineering experience, with at least 5 years in a senior engineering leadership role (Director or above) managing large, multi-disciplinary software teams
+ Demonstrated experience delivering software products across mobile (iOS/Android), and cloud/backend services
+ Hands-on, practitioner-level experience building or deploying AI/LLM-powered applications using Claude Code or equivalent LLM
+ Proven experience leading or actively participating in an AI-driven engineering transformation, including adopting AI-assisted development tooling, restructuring team workflows, and evolving engineering culture
**Preferred Qualifications**
+ Master's or PhD in Computer Science, Software Engineering, or a related discipline
+ Experience scaling software engineering organizations in the 25-50+ engineer range, including organizational design, hiring strategy, and talent development
+ Deep familiarity with AI/ML product development, including cloud-based ML pipelines, predictive energy algorithms, retrieval-augmented generation (RAG), and LLM-powered user experiences
+ Experience deploying AI-native developer tooling (e.g., GitHub Copilot, Cursor, Claude, internal LLM toolchains) at scale to measurably accelerate engineering velocity
+ Background in IoT or connected home energy products; strong understanding of device-to-cloud architecture, embedded gateway firmware, OTA update strategies, and edge/cloud data flows
+ Experience with Home Energy Management Systems (HEMS), demand response, grid services, or utility API integrations
+ Experience leading full-stack development of dealer or field-technician-facing software platforms, including web portals, commissioning tools, and remote diagnostics
+ Strong product strategy instincts, ability to synthesize market trends, customer insights, and technical feasibility into a compelling, prioritized platform roadmap
+ Demonstrated experience collaborating deeply with UI/UX Design and User Research teams to translate user insights into high-quality software experiences
+ Track record of successfully shipping high-quality consumer-facing and dealer-facing software products with measurable business impact
+ Exceptional communication skills, able to translate complex technical strategy into clear narratives for executive audiences, business unit leaders, and external partners
Generac is committed to fair and equitable compensation practices. The salary range for this role based in (California) is $239,000 - $323,000. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications and geographic location. This role is eligible for variable compensation including short term and long-term incentives.
US "This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending and health savings accounts, accrued paid time off, 8 paid Holidays and 401(k) retirement benefits."
Canada This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending and health savings accounts, accrued paid time off, paid Holidays (10 for Ontario, 11 for British Columbia) and RRSP retirement benefits."
\#LI-CD1
_"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."_
We believe power is a promise - a shared commitment to be there for others when it matters most.
For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.
Ready to Power a Smarter World with us?
As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives. Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team. Our challenging goals develop knowledgeable employees dedicated to helping continue Generac's success. Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people's lives and their own.