What Resident Relations Jobs are in Canada?

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** 325 Bay Street, Toronto, ONT, Canada, M5H 4G3
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Pay Range:** $74,000 - $94,000 annually
**Bonus Eligible:** Y
**JOB SUMMARY**
Functions as the strategic business leader of rooms operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping and Security/Loss Prevention. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the rooms operations meet the brand's target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Property Operations**
- Working with Rooms management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
- Reviewing comment cards, guest satisfaction results and other data to identify areas of improvement.
- Evaluating if Operations Team is meeting service needs and provides feedback to operations team.
- Participating in public space walk-throughs with Engineering and Housekeeping to ensure guest rooms, public space and back of the house areas are well maintained and preventative maintenance processes are in place.
- Touring building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
- Reviewing findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.
- Working with team to put sustainable work processes and systems in place that support the execution of the strategy.
- Reviewing reports and financial statements to determine Rooms operations performance against budget.
- Communicating a clear and consistent message regarding departmental goals to produce desired results.
**Leading Operations Teams**
- Ensuring employees are treated fairly and equitably.
- Celebrating successes and publicly recognizes the contributions of team members.
- Fostering employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Making and executes the necessary decisions to keep property moving forward toward achievement of goals.
**Managing Relationships with Property Stakeholders**
- Attending owners meetings and provides meaning or context to the rooms operational and financial results.
- Establishing relationship with owner as a business partnership and supports the relationship between the General Manager and the owner.
**Managing Profitability**
- Coaching and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Working with direct reports to determine areas of concern and establish ways to improve the departments' financial performance.
- Leading cost containment efforts within Rooms operations including organizational restructuring when necessary.
- Focusing on maintaining profit margins without compromising guest or employee satisfaction.
- Identifying key drivers of business success and keeping Rooms leadership focused on the critical few to achieve results.
**Managing the Guest Experience**
- Creating an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
- Championing the brand's service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.
- Ensuring core elements of the service strategy are in place to produce the desired results.
- Establishing and maintaining open, collaborative relationships with direct reports and entire Rooms operations team. Ensures direct reports do the same for their team.
- Interfacing with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
MIRJ
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
**Notification to Applicants:** The St. Regis Toronto takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.
This posting is for an existing vacancy.

**What if you could redefine what's possible? With us, you can.**
With us, you can. You want Purpose. Growth. Opportunity. People who get it.
We are the home of ambitious, passionate, and innovative world shapers.
With an unmatched breadth and depth of engineering, advisory and science‑based expertise, our global minds unite to power local solutions.
We are pathfinders and impact makers.
We are Visioneers.
We are WSP.
**The Opportunity - Build the Future with Us**
Join WSP's **Building & Transportation Mechanical & Electrical (M&E) Team** as a **Site Mechanical Engineer** , supporting major infrastructure projects located in **downtown Toronto** . This role places you at the centre of site execution, where your technical expertise and construction‑phase leadership help deliver some of Canada's most complex and impactful transportation and building projects.
**Your Impact**
You will:
+ Deliver mechanical design and site engineering services for transportation buildings projects
+ Act as WSP's mechanical engineering representative during construction, supporting contractors, owners, and internal teams through all phases of site execution.
+ Lead the design and implementation of mechanical systems including HVAC, hydronic systems, plumbing, fire protection, and BAS.
+ Conduct regular site visits and field reviews to verify installations align with design intent, codes, and contract documents.
+ Review and respond to shop drawings, RFIs, change requests, and proposed design deviations with a strong focus on constructability.
+ Support commissioning, testing, start‑up, and close‑out activities to ensure safe, reliable system performance.
+ Mentor and guide junior engineers and EITs, contributing to technical excellence and team development.
**The Skills That Set You Apart**
You bring:
+ A Bachelor's degree in Mechanical Engineering and **P.Eng. registration with PEO** .
+ **5+ years** of experience designing mechanical systems for transportation, commercial, healthcare, or light industrial projects.
+ Strong knowledge of applicable codes and standards (OBC, CSA, ASHRAE, ASPE, NFPA, SMACNA, AREMA).
+ Proven experience providing **construction administration and field engineering** services on complex projects.
+ Expertise with mechanical design and analysis software (e.g., HAP/Tracer, duct and pipe sizing, equipment selection).
+ Experience coordinating with contractors, commissioning agents, inspectors, and AHJs.
+ Familiarity with GO Metrolinx and TTC design standards (asset).
+ Confidence working in active construction environments with frequent site presence.
**Why Choose WSP?**
Why Choose WSP? We exist to shape communities to advance humanity. The brightest engineers, advisors and scientists from across the globe call WSP home.
+ Proudly Canadian - we are a **Top 100 Employer in Canada for 2026** .
+ A global community of brilliant minds - your next idea, mentor, or opportunity is always within reach.
+ Limitless opportunities start here. Whether it's across the country or around the globe, we help you tailor your role to match your ambition - because your growth drives ours.
+ Flexible work, real balance - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours.
**\#WeAreWSP**
**Compensation**
**Compensation:**
AB, BC, NT, NU, SK & YT: **$89,800 - $118,900**
MB & ON: **$81,900 - $112,800**
NB, NL, NS, PE & QC: **$81,100 - $107,700**
**Disclosure:**
The final salary awarded for this role may vary from the above range based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. The wage range provided in this job posting may be subject to change for business purposes.
**Ready to Shape the Future?**
If you're a Mechanical Engineer who thrives in site‑based environments and wants to play a hands‑on role in delivering complex infrastructure, **we'd love to hear from you** .
At **WSP** , we exist to shape communities to advance humanity.
It's why we bring people together who are wired to solve complex challenges - engineers, scientists, advisors, and technical experts who are driven by a common passion - to redefine what's possible and shape what comes next. We are Visioneers.
As one of the world's leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair deep local knowledge with global insights to pioneer solutions designed to leave a lasting, positive impact.
At **WSP** , you'll join a community of brilliant minds that push boundaries every day - applying deep expertise and fuelling innovation to help create a more connected and resilient future. Here, your ideas are valued, your growth is supported, and you are encouraged to bring your authentic self to work. We empower our people to collaborate across disciplines, challenge the status quo, and shape a career with purpose.
Join us.
_Please Note:_
_Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Full details here ( ._
_Some safety-sensitive positions involve fieldwork and may include work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits)._
_WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process._
_WSP is committed to the principles of employment equity. Only the candidates selected will be contacted._
_WSP does not accept unsolicited resumes from agencies. Full details here ( ._

Description
Amazon is seeking a high-judgment, strategic and creative communications professional to join our International Stores and Corporate Communications Team in Canada. This role will be based at Amazon's Toronto Tech Hub, with frequent travel within Canada and some international travel.
The International Stores and Corporate Communications team is at the forefront of building and protecting Amazon's reputation, communicating stories that showcase how Amazon creates a positive impact for customers across Canada through services like Amazon Prime; creates opportunities for employees; invests in the economy; and contributes to local communities across the country.
This role will also support the Amazon Ads business in Canada, leading storytelling about how the business delivers comprehensive full-funnel advertising at scale through AI innovation, extensive streaming reach through Prime Video and Live Sports, and advanced advertising technology that serves businesses ranging from small and medium enterprises to global brands.
As a PR Specialist, you will help manage proactive, positive, earned, external storytelling across Canada. This role supports the team's proactive public relations plans by building stakeholder relationships; leading earned, paid, social and owned media strategies; planning experiential events; and managing reactive issues.
You must have a strong track record in consumer, corporate, and/or B2B public relations, ideally in an agency setting or in house in a media-facing role, with knowledge of local reporters, content creators, stakeholders, and community leaders and a proven track record of building strong external relationships. Internally, you will work closely with other communications teams in Canada and internationally, as well as Public Policy, Retail, Advertising, and Operations business teams, to manage programs and craft compelling stories for external and internal audiences.
To be successful in this role you will need excellent communications skills, writing ability, initiative, and a willingness to roll up your sleeves. You should have experience delivering results with high standards under tight deadlines, with a track record of creativity and flexibility, ideally in a complex organization.
Key job responsibilities
- Keep a finger on the pulse of industry trends and the evolving media landscape and how to develop new earned, owned, and paid communications approaches that help reach audiences
- Develop and drive communications plans, programs, and content in support of Amazon's business and corporate reputation
- Establish and foster media relationships by serving as a trusted source and spokesperson representing Amazon
- Provide communications counsel to business leaders
- Manage reputational issues
- Exercise high judgment, particularly in narrow timeframes
- Develop creative, effective approaches to difficult communications challenges
- Develop creative ideas and new storytelling concepts
- Pay painstaking attention to detail
- Manage a high volume of requests and competing deadlines
About the team
The International Stores and Corporate Communications team is at the forefront of protecting and building Amazon's reputation, communicating stories that showcase how Amazon creates a positive impact for customers across Canada, creates opportunities for employees, how we invest in the economy; and how we contribute to local communities across the country.
Basic Qualifications
- 5+ years of recent professional communications or public relations experience
- Bachelor's degree in communications, public relations, or a related field
- Strong written and oral communications skills
Preferred Qualifications
- Working fluency in French and English
- Communications experience with internet, technology, retail, advertising and/or transportation companies
- Strong relationships with local and/or national media
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.
CAN, ON, Toronto - 71,500.00 - 119,400.00 CAD annually

Souhaitez-vous rejoindre une équipe internationale qui travaille à l'amélioration des soins de santé ? Voulez-vous améliorer la vie de millions de personnes ? Grifols est une entreprise mondiale de soins de santé qui, depuis 1909, travaille à l'amélioration de la santé et du bien-être des personnes dans le monde entier. Nous sommes leaders dans le domaine des médicaments dérivés du plasma et de la médecine transfusionnelle et nous développons, produisons et commercialisons des médicaments, des solutions et des services innovants dans plus de 110 pays et régions.
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.
**DIRECTEUR(TRICE) DES AFFAIRES CORPORATIVES CANADA (AFFAIRES GOUVERNEMENTALES ET RELATIONS AVEC LES PATIENTS)**
**MISSION**
Grifols est une entreprise mondiale du secteur de la santé engagée à améliorer les résultats de santé grâce à une approche centrée sur le patient.
Le ou la Directeur(trice) des Affaires Corporatives Canada est responsable d'établir et de consolider la présence des Affaires corporatives de Grifols au Canada en assurant, comme priorité, la mise en œuvre locale de la stratégie de relations avec les patients, tout en soutenant les initiatives d'affaires gouvernementales en coordination avec les équipes mondiales et les partenaires de coentreprise (CBS).
Le poste sera principalement axé sur le développement de partenariats de confiance avec les patients, le renforcement de la réputation de Grifols, ainsi que sur la promotion d'une meilleure compréhension des besoins des patients et de la valeur des médicaments dérivés du plasma (MDP) au sein de l'écosystème de la santé, en parfaite cohérence avec la stratégie et le positionnement internationaux de l'entreprise.
Cette personne agira comme point d'ancrage de l'exécution locale et relèvera des Affaires corporatives internationales, basées au siège social de l'entreprise. Elle traduira les priorités mondiales en initiatives concrètes et adaptées au contexte canadien.
**ENVIRONNEMENT**
+ Nouveau poste créé dans un marché prioritaire stratégique, auparavant géré depuis les États-Unis.
+ Niveau élevé de coordination avec les équipes internationales des Relations avec les patients et des Affaires gouvernementales.
+ Collaboration interfonctionnelle avec les équipes des Affaires médicales, de l'Accès au marché, des Communications corporatives, des Affaires juridiques et de la Conformité.
+ Interaction externe avec les organisations de patients, les professionnels de la santé, les donneurs, les organismes de réglementation et les associations industrielles, en étroite coordination avec CBS.
**FONCTIONS ET RESPONSABILITÉS**
**1. Relations avec les patients (principal axe de responsabilité)**
+ Mettre en œuvre la stratégie internationale de relations avec les patients au Canada, en assurant une exécution locale solide et un impact mesurable.
+ Développer et maintenir des relations de confiance durables avec les organisations de patients et les parties prenantes clés.
+ Positionner Grifols comme un partenaire crédible, responsable et centré sur le patient au sein de l'écosystème canadien.
+ Identifier et mettre en œuvre des collaborations stratégiques, initiatives éducatives et programmes d'engagement des patients.
+ Recueillir, consolider et valoriser les perspectives et besoins des patients afin d'orienter les priorités internes et la prise de décision.
+ Représenter la voix du patient à l'interne, en assurant l'alignement avec l'approche mondiale des Relations avec les patients.
+ Coordonner les activités destinées aux patients (événements, comités consultatifs, partenariats et collaborations).
+ Veiller à ce que toutes les activités soient réalisées dans le plein respect des politiques internes et des réglementations externes.
Sensibilisation au plasma et lien « du donneur au patient » (Vein-to-Vein)
+ Piloter des initiatives visant à accroître la sensibilisation au don de plasma et à son impact vital.
+ Promouvoir le concept du lien « du donneur au patient » entre les donneurs de plasma et les patients.
+ Collaborer avec les centres de collecte, les organisations de patients et les autres parties prenantes afin de renforcer ce message à l'échelle locale.
+ Adapter et mettre en œuvre les meilleures pratiques provenant d'autres pays (par exemple l'Allemagne) dans le contexte canadien.
**2. Stratégie des Affaires corporatives et alignement interfonctionnel**
+ Élaborer et exécuter le plan local des Affaires corporatives, aligné sur la stratégie et les priorités internationales.
+ Assurer la cohérence du positionnement, des messages et de l'engagement des parties prenantes.
+ Agir comme principal lien entre les équipes du Canada et des Affaires corporatives internationales.
+ Contribuer au renforcement de la réputation de Grifols et à l'établissement d'une confiance durable auprès des parties prenantes.
**3. Affaires gouvernementales et politiques publiques (rôle de soutien avec évolution progressive des responsabilités)**
+ Assurer une veille et analyser le contexte réglementaire et politique canadien lié au plasma, aux médicaments dérivés du plasma et à l'accès aux soins de santé.
+ Soutenir la stratégie d'Affaires gouvernementales en coordination avec le siège social et les partenaires de coentreprise (CBS).
+ Interagir au besoin avec les décideurs publics, les organismes de réglementation et les intervenants de l'industrie.
+ Identifier les risques et les occasions ayant une incidence sur l'accès, la durabilité et l'innovation.
**4. Engagement des parties prenantes et représentation externe**
+ Développer et gérer les relations avec :
+ Les organisations de patients
+ Les professionnels de la santé
+ Les décideurs publics et les organismes de réglementation
+ Les associations de l'industrie et les ONG
+ Représenter Grifols dans les forums pertinents, associations professionnelles, groupes de travail et événements, lorsque requis.
**5. Veille, rapports et conformité**
+ Surveiller les tendances liées aux besoins des patients, aux évolutions des politiques publiques et aux attentes des parties prenantes.
+ Fournir des analyses locales et des recommandations stratégiques aux Affaires corporatives internationales.
+ Préparer des rapports réguliers sur les activités et les résultats obtenus.
+ Veiller au respect des normes de conformité, de transparence et d'éthique.
**EXPÉRIENCE**
+ Plus de 10 ans d'expérience.
+ Expérience en relations avec les patients, défense des intérêts des patients, affaires corporatives ou autres fonctions connexes dans le domaine de la santé.
+ Expérience démontrée dans l'établissement de partenariats avec des organisations de patients.
+ Une expérience en affaires gouvernementales ou affaires publiques constitue un atout important.
+ Une solide compréhension du système de santé canadien est fortement souhaitée.
**FORMATION ACADÉMIQUE**
+ Baccalauréat en sciences de la vie, santé publique, science politique, droit, économie ou dans un domaine connexe.
+ Maîtrise en politiques publiques, économie de la santé ou domaine similaire : un atout.
**LANGUES**
+ Anglais : langue maternelle ou niveau courant
+ Français : langue maternelle ou bilingue
+ Espagnol : un atout
**COMPÉTENCES FONCTIONNELLES**
+ Excellentes aptitudes en gestion des parties prenantes et en développement de partenariats.
+ Solides compétences en communication, influence et négociation.
+ Capacité à traduire une stratégie mondiale en une exécution locale efficace.
+ Forte capacité de réflexion stratégique combinée à une orientation vers l'exécution.
+ Capacité à évoluer dans des environnements ambigus et en constante évolution avec un haut degré d'autonomie.
**QUALITÉS PERSONNELLES ET COMPÉTENCES COMPORTEMENTALES**
+ Forte orientation patient et grande empathie.
+ Esprit proactif, orienté vers les solutions et capacité d'adaptation.
+ Haut niveau d'intégrité et forte sensibilité aux exigences de conformité.
+ Esprit collaboratif et aisance dans un contexte multiculturel.
+ Capacité à travailler de manière autonome tout en assurant un alignement constant avec le siège social.
**CANADA CORPORATE AFFAIRS DIRECTOR (GOVERNMENT & PATIENT AFFAIRS)**
**MISSION**
Grifols is a global healthcare company committed to advancing health outcomes through a patient-centered approach.
The Canada Corporate Affairs Director is responsible for establishing and consolidating Grifols' Corporate Affairs presence in Canada by driving the local implementation of the company's Patient Affairs strategy as a priority, while supporting Government Affairs initiatives in coordination with global and joint-venture partners (CBS).
The role will focus on building trusted patient partnerships, strengthening Grifols' reputation, and ensuring that patient needs and the value of Plasma-Derived Medicinal Products (PDMPs) are understood and appropriately reflected across the healthcare ecosystem, in full alignment with the company's international strategy and positioning.
This position will act as the local execution anchor and reporting to International Corporate Affairs, based in the company's HQ, translating global priorities into impactful, locally adapted initiatives within the Canadian healthcare ecosystem.
**ENVIRONMENT**
+ Newly created role in a strategic priority market, previously managed from the US
+ High level of coordination with International Patient & Government Affairs
+ Cross-functional collaboration with Medical Affairs, Market Access, Corporate Communications, Legal and Compliance
+ External engagement with patient organizations, healthcare professionals, donors, regulators, and industry associations in full coordination with CBS
**FUNCTIONS AND RESPONSIBILITIES**
**1. Patient Affairs (Primary Focus)**
+ Implement the International Patient Affairs strategy in Canada, ensuring strong local execution and measurable impact
+ Build and maintain trusted, long-term relationships with patient organizations and key stakeholders
+ Position Grifols as a credible and responsible patient-centric partner within the Canadian ecosystem
+ Identify and execute strategic collaborations, education initiatives, and patient engagement programs
+ Capture, consolidate and elevate patient insights to inform internal priorities and decision-making
+ Represent the patient perspective internally, ensuring alignment with global Patient Affairs approach
+ Coordinate patient-facing activities (events, advisory boards, partnerships, collaborations)
+ Ensure all activities are conducted in full compliance with internal policies and external regulations
**Plasma Awareness & Vein-to-Vein Connection**
+ Drive initiatives to increase awareness of plasma donation and its life-saving impact
+ Promote the "vein-to-vein" connection between plasma donors and patients
+ Collaborate with donor centers, patient organizations and stakeholders to strengthen this narrative locally
+ Adapt and implement best practices from other countries (e.g. Germany) into the Canadian context
**2. Corporate Affairs Strategy & Cross-functional Alignment**
+ Develop and execute the local Corporate Affairs plan aligned with International strategy and priorities
+ Ensure consistency in positioning, messaging and stakeholder engagement
+ Act as a key liaison between Canada and International Corporate Affairs
+ Contribute to strengthening Grifols' reputation and long-term stakeholder trust
**3. Government & Policy Affairs (Supporting Role/** **Progressive Responsibility)**
+ Monitor and analyze the Canadian policy and regulatory landscape relevant to plasma, PDMPs and healthcare access
+ Support Government Affairs strategy in coordination with HQ and joint-venture partners (CBS)
+ Engage with policymakers, regulators and industry stakeholders as needed
+ Identify risks and opportunities impacting access, sustainability and innovation
**4. Stakeholder Engagement & External Representation**
+ Build and manage relationships with:
+ Patient organizations
+ Healthcare professionals
+ Policymakers and regulators
+ Industry associations and NGOs
+ Represent Grifols in relevant forums, professional associations, working groups and events, when appropriate
**5. Insights, Reporting & Compliance**
+ Monitor trends in patient needs, policy developments and stakeholder expectations
+ Provide local insights and strategic input to International Corporate Affairs
+ Prepare regular reports on activities and outcomes
+ Ensure adherence to compliance, transparency and ethical standards
**EXPERIENCE**
+ Years of Experience: 10+ years
+ Experience in Patient Affairs, patient advocacy, Corporate Affairs or related healthcare roles
+ Proven track record in building partnerships with patient organizations
+ Exposure to Government or Public Affairs activities is a strong plus
+ Solid understanding of the Canadian healthcare system strongly preferred
**ACADEMIC BACKGROUND**
+ Bachelor's degree in Life Sciences, Public Health, Political Science, Law, Economics or related field
+ Master's degree in Public Policy, Health Economics or similar is a plus
**LANGUAGES**
+ English: Native/fluent
+ French: Native/bilingual
+ Spanish: Nice to have
**FUNCTIONAL SKILLS**
+ Strong stakeholder engagement and partnership-building capabilities
+ Excellent communication, influencing and negotiation skills
+ Ability to translate global strategy into effective local execution
+ Strong strategic thinking combined with execution focus
+ Ability to operate in ambiguous, evolving environments with high autonomy
**PERSONAL ATTRIBUTES & COMPETENCIES**
+ Strong patient-centric mindset and empathy
+ Proactive, solution-oriented and adaptable
+ High level of integrity and compliance awareness
+ Collaborative and cross-cultural mindset
+ Ability to operate autonomously while ensuring alignment with HQ
\#LI-AC1
Politique de confidentialité de Canada - Careers ( Careers Privacy Notice
**Location: NORTH AMERICA : Canada : Mississauga:CATORONT - Canada Headquarters - Toronto**
Learn more about Grifols ( ID:**
**Type:** Regular Full-Time
**Job Category:** GENERAL MANAGEMENT

_When applicable, Bombardier promotes flexible and hybrid work policies._
**Why join us?**
At Bombardier, we design, build and maintain the world's peak-performing aircraft for the world's most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.
**Bombardier's Benefits Program**
With our employees' well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
+ Insurance plans _(Dental, medical, life insurance, disability, and more)_
+ Competitive base salary
+ Retirement savings plan
+ Employee Assistance Program
+ Tele Health Program
**What are your contributions to the team?**
- Lead the development and execution of high-impact communications strategies that elevate Bombardier's brand and showcase its industry-leading aircraft across global markets.
- Drive strategic communications initiatives supporting key corporate priorities, mainly focusing on Bombardier Defense all while supporting other Bombardier business segments as needed.
- Create compelling communications materials, including press releases, key messages, executive speeches, and stakeholder communications, that reinforce Bombardier's leadership and brand.
- Act as a collaborative member of the communication team and a trusted partner to other internal stakeholders, collaborating with marketing, sales, and business teams to deliver integrated and impactful communications.
- Build and maintain strong relationships with local and international media, proactively identifying opportunities to enhance visibility and influence.
- Monitor and analyze media coverage, providing actionable insights to support strategic decision-making.
- Respond to media inquiries with professionalism and sound judgment in fast-moving, high-stakes environments.
- Demonstrate agility and leadership in managing multiple high-priority projects simultaneously, adapting quickly to evolving business needs.
- Contribute to a culture of excellence by aligning communications initiatives with Bombardier's broader strategic objectives.
**How to thrive in this role?**
- You hold a bachelor's degree in Communications/Journalism/Public Relations or a related discipline.
- You have at least 5 years of experience in corporate communications, public relations or related discipline with experience in media relations preferred.
- You are an exceptional communicator, with excellent written and verbal skills in both English and French.
- You are highly versatile, with a proven ability to lead and deliver multiple, complex projects in parallel.
- You bring strong project management skills and thrive in fast-paced, high-visibility environments.
- You demonstrate sound judgment, adaptability, and composure when navigating ambiguity or sensitive situations.
- You have experience working with senior executives and contributing to strategic communications initiatives.
- You are a collaborative team player with strong influencing skills and the ability to build relationships across functions.
- You have experience in aerospace, defense, or other complex, technical industries (a strong asset).
- You are proactive, solutions-oriented, and able to turn challenges into opportunities.
**Now that you can see yourself in this role, apply and join the Bombardier Team!**
Please note: You don't need _all_ the skills, knowledge, and experience listed to apply for this position. We're not looking for the perfect candidate, we're looking for great talent and passionate individuals.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.
**Job** Advisor, Communications
**Primary Location** Administrative Centre (CA)
**Organization** Aerospace Canada
**Shift**
**Employee Status** Regular
**Requisition** 13716 Advisor, Communications
\#LI-hybrid

_En fonction du poste, Bombardier offre des politiques de travail flexibles et hybrides._
**Pourquoi vous joindre à nous?**
Chez Bombardier, nous concevons, construisons, modifions et entretenons les avions les plus performants du monde pour les individus, les entreprises, les gouvernements et les entités militaires les plus avisés. Nous réussissons à établir les normes les plus élevées grâce à notre approche centrée sur les personnes, et toujours en définissant l'excellence, ensemble.
Travailler chez Bombardier signifie offrir ce qu'il se fait de mieux. Chaque jour, vous faites partie d'une équipe qui offre des expériences et des produits de qualité supérieure, repoussant les limites du possible dans notre industrie et au-delà. En priorisant la croissance et le développement des employées, nous permettons à chacune d'atteindre son plein potentiel à sa manière, parce que le meilleur travail se produit lorsque vous êtes libre d'être vous-même et de partager votre expertise unique.
**Nos avantages sociaux**
En veillant au bien-être de nos employés, nous proposons un programme d'avantages sociaux complet et compétitif, qui comprend les éléments suivants :
+ Régimes d'assurance _(Soins dentaires, soins médicaux, assurance-vie, assurance-invalidité, et plus encore)_
+ Salaire de base compétitif
+ Régime d'épargne retraite
+ Programme d'aide aux employés
+ Programme de télésanté
**Quelles sont vos contributions envers l'équipe?**
- Diriger le développement et la mise en œuvre de stratégies de communication à fort impact afin de valoriser la marque Bombardier et de promouvoir ses avions de pointe dans les marchés mondiaux.
- Piloter des initiatives de communication stratégiques soutenant les priorités clés de l'entreprise, en particulier liées à Bombardier Défense, tout en soutenant les autres segments d'affaires de Bombardier selon les besoins.
- Rédiger des contenus de communication percutants, notamment des communiqués de presse, messages clés, allocutions de dirigeants et communications destinées différentes parties prenantes de l'entreprise, afin de renforcer le leadership et l'image de marque de Bombardier.
- Faire preuve de collaboration au sein de l'équipe de communication, et agir comme partenaire de confiance auprès des autres parties prenantes internes, dont les équipes marketing, ventes et autres fonctions pour assurer des communications intégrées et à fort impact.
- Établir et maintenir des relations solides avec les médias locaux et internationaux, en identifiant de façon proactive des occasions d'accroître la visibilité et l'influence de Bombardier.
- Assurer le suivi et l'analyse de la couverture médiatique, en fournissant des recommandations concrètes pour appuyer la prise de décision stratégique.
- Répondre aux demandes des médias avec professionnalisme et discernement dans un environnement dynamique.
- Faire preuve d'agilité et de leadership dans la gestion simultanée de plusieurs projets prioritaires, en vous adaptant rapidement à l'évolution des besoins de l'entreprise.
- Contribuer à une culture d'excellence en alignant les initiatives de communication sur les objectifs stratégiques globaux de Bombardier.
**Comment vous épanouir dans ce rôle? **
- Vous détenez un baccalauréat en communications, journalisme, relations publiques ou dans un domaine connexe.
- Vous possédez au moins 5 ans d'expérience en communications corporatives, relations publiques ou dans un domaine connexe, avec une expérience en relations avec les médias considérée comme un atout.
- Vous êtes un communicateur exceptionnel, avec d'excellentes compétences rédactionnelles et orales en français et en anglais.
- Vous faites preuve d'une grande polyvalence et avez démontré votre capacité à diriger et à livrer plusieurs projets complexes en parallèle.
- Vous possédez de solides compétences en gestion de projets et évoluez avec aisance dans des environnements rapides et à grande visibilité.
- Vous faites preuve de jugement, d'adaptabilité et de sang-froid dans des situations ambiguës ou sensibles.
- Vous avez de l'expérience dans le soutien de hauts dirigeants et dans la contribution à des initiatives de communication stratégique.
- Vous êtes un joueur d'équipe collaboratif, doté d'une forte capacité d'influence et apte à établir des relations à travers diverses fonctions.
- Vous avez de l'expérience dans les secteurs de l'aérospatiale, de la défense ou dans des industries techniques et complexes (un atout important).
- Vous êtes proactif, orienté vers les solutions et capable de transformer les défis en opportunités.
**Maintenant que vous vous projetez dans ce rôle, postulez et rejoignez l'équipe Bombardier!**
Veuillez noter: Vous n'avez pas besoin de _toutes_ les compétences, connaissances et expériences requises pour postuler à ce poste ! Nous ne sommes pas à la recherche du candidat·e parfait·e, mais d'une personne talentueuse et passionnée .
Bombardier est un employeur qui souscrit au principe de l'égalité d'accès à l'emploi et encourage les personnes de toute race, religion, origine ethnique, identité sexuelle, orientation sexuelle, âge, statut d'immigrant, handicap ou autres caractéristiques protégées par la loi à postuler.
**Emploi** Conseiller.ère, Communications
**Site principal** Centre Administratif (CA)
**Organisation** Aerospace Canada
**Quart de travail**
**Statut de l'employé** Régulier
**Réquisition** 13716 Conseiller.ère, Communications
\#LI-hybrid

_When applicable, Bombardier promotes flexible and hybrid work policies._
**Why join us?**
At Bombardier, we design, build and maintain the world's peak-performing aircraft for the world's most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.
**Bombardier's Benefits Program**
With our employees' well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
+ Insurance plans _(Dental, medical, life insurance, disability, and more)_
+ Competitive base salary
+ Retirement savings plan
+ Employee Assistance Program
+ Tele Health Program
**What are your contributions to the team?**
+ Advise Human Resource Business Partners (HRBPs), Leaders, Managers, and the Senior Leadership Team on complex and multi-faceted labour relations matters
+ Provide expert advice and counsel on the interpretation and application of the collective agreement, corporate policies, relevant legislation, and case law.
+ In coordination with the LR Intern, manage and lead the OT equalization process including ensuring minimization of liability and leading EOY reconciliation.
+ Provide advice and counsel on matters related to discipline up to and including termination, human rights, harassment, discrimination, and workplace violence.
+ As required, develop training for leaders on various issues related to the administration of the collective agreement such as overtime and discipline.
+ Responsible for assisting the Manager, LR and Director, HR in collective bargaining in the aerospace manufacturing sector with UNIFOR, Local 112 and Local 673
+ Collaborate with management regarding communication of departmental objectives and development, and implementation of labour relations initiatives.
+ Attend various union committees with the management team including but not limited to the joint labour management committee or the joint training committee.
+ Participate in ad hoc projects and assignments related to labour relations such as implementing a grievance management system or developing various leadership tools.
+ In coordination with the LR Intern, responsible for ensuring grievance files contain required documentation and the grievance tracker has up to date information.
+ As required, conduct complex internal investigations in an aerospace manufacturing environment that are thorough, complete, objective, and defensible.
+ Provide advice and counsel to the health centre on complex return to work and duty to accommodate cases and assist in managing issues through to arbitration.
+ Participate and lead grievance hearings and prepare grievance replies and prepare for and attend mediation and/or arbitration, as required.
**How to thrive in this role?**
+ You have at least five (5) years experience in labour relations and/or human resources preferably in a senior role with complex responsibilities.
+ You possess a bachelor's degree in labour relations, industrial relations, law, legal studies, human rights, and/or human resources management, or equivalent.
+ You have proven and demonstrated experience leading a labour relations portfolio in a complex unionized environment preferably with multiple unions.
+ You have demonstrated technology skills including ability to use Microsoft Office (e.g., Excel) and have experience with SAP and other HR related software.
+ You have excellent interpersonal, verbal, and written communication skills as well as strong mediation and deescalation skills to manage difficult conversations.
+ You have demonstrated experience in collective bargaining including conducting research, preparing mandates, and preparing and/or costing proposals.
+ You have strong communication, problem solving, and leadership skills necessary to effectively work across all functions and with our union representatives.
+ You are able to influence decision making and persuade leaders, managers, and the senior leadership team on the suitable course of action for complex matters such as discipline, accommodations, grievance settlements, and/or arbitration.
+ You are a team player, change agent, project manager and you can manage several demanding clients simultaneously while meeting key performance targets.
+ You have a strong attention to detail with the ability to work independently.
+ You are highly organized and can translate data into actionable insights, strategies and sound HR business related decisions.
+ You are a strategic thinker and good listener who works well under pressure and prioritizes tasks to meet deadlines.
+ You have the skills to remain tactful, calm, and persuasive in controversial, stressful and/or confrontational situations and able to coach others to do the same.
+ Due to the nature of aerospace manufacturing, the role requires an in person presence.
The base salary for this position is expected to range from CAD $XX,XXX to CAD $XX,XXX per year. The applicable base salary will be determined based on various criteria, at Bombardier's sole discretion, such as the candidate's skills, experience and qualifications.
In some cases, the base salary offered may differ from the expected range of base salary listed above.
**Now that you can see yourself in this role, apply and join the Bombardier Team!**
Please note: You don't need _all_ the skills, knowledge, and experience listed to apply for this position. We're not looking for the perfect candidate, we're looking for great talent and passionate individuals.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender, identity, sexual orientation, age, immigration status, disability, or other applicable legally protected characteristics to apply. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Bombardier will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.
**Job** Labour Relations Advisor - Toronto
**Primary Location** Global 7500/8000
**Organization** Aerospace Canada
**Shift**
**Employee Status** Regular
**Requisition** 14404 Labour Relations Advisor - Toronto

Marketing Communications Student
**The future you want is within reach.**
At PCL, we build the places where life happens and find camaraderie in the process. We're a community of builders committed to building better communities. That's why we're always looking ahead, and not just to the next project or what's next in our industry.
We're also looking at what's next for you and how we can help you build a career you're proud of. As a student at PCL, you will get the opportunity for challenging work assignments in a supportive work environment which promotes personal and professional growth.
We are seeking a **Marketing Communications Student** for our **Toronto district** , within our Canadian Buildings Division that are available for **4 months starting in September 2026.**
As a **Marketing Communications Student** you will have the opportunity to contribute to our team by:
**Responsibilities**
**Integrated Communications & Content Development**
+ Collaborate with the Marketing and Communications team to support integrated plans and campaigns aligned with district priorities
+ Research, write, and edit a wide range of content including articles, social media posts, website copy, project profiles and executive communications
+ Develop clear, concise communications tailored to diverse audiences, ensuring accuracy, consistency, and alignment with PCL brand standards
**Campaigns, Channels & Engagement**
+ Support execution of communications campaigns and community initiatives
+ Assist with coordination of internal and external events, conferences, and stakeholder engagement activities
+ Build strong relationships with internal stakeholders to support storytelling, branding solutions, and campaign delivery
+ Coordinate and manage a weekly internal employee newsletter, including content development, distribution and performance tracking.
**Analytics, Research & Data Management**
+ Track media coverage, campaign performance, and engagement metrics; identify trends and insights
+ Maintain marketing assets, databases, and content within internal systems such as SAMI
+ Conduct research and support development of project profiles, resumes, and marketing materials using internal data sources
**Coordination & Team Support**
+ Coordinate and support execution of projects and special assignments across MarComm initiatives
+ Manage multiple priorities in a fast-paced environment, contributing to team deliverables and deadlines
+ Support brand consistency across all communications and marketing outputs
**Qualifications**
+ Currently enrolled in a degree or diploma in marketing, communications, public relations, journalism, or a related field
+ Strong writing, editing, and storytelling skills with attention to detail and brand voice
+ Creative mindset with graphic design skills; experience with Adobe Creative Suite (InDesign, Illustrator) considered an asset
+ Strong organizational, research, and analytical skills with the ability to manage multiple priorities
+ Collaborative team player with strong interpersonal skills and a proactive, self-driven approach
+ Interest in construction, storytelling, and building brand presence in a dynamic environment
**Next Step:**
+ Please note that candidates who have been selected to move forward to the next stage of the recruitment process will receive an email to complete a short online video interview.
The estimated hourly range for this role is $19.57- $28.69, based on your experience and qualifications. Final compensation will be confirmed as part of a personalized offer.
**Your Work Has Purpose Here**
PCL projects are where life happens, where communities connect, careers begin, and progress is made. Regardless of the type of project, we are building something bigger: a future that's inclusive, resilient and full of opportunity.
At PCL Constructors Canada Inc., we are committed to creating a workplace where everyone belongs. We value the diverse experiences, identities and perspectives our employees bring. Employment decisions are based on merit, potential and the drive to make a difference, regardless of race, gender, age, ability or background.
We know everyone's needs are different, if you require accommodation during the application process, please contact and include the position and location of interest.
This recruitment process does not involve the use of artificial intelligence (AI) to screen, assess, or select applicants. All hiring decisions are made by qualified reviewers.
This posting is for a replacement position within our organization.

**Job Title:** Bilingual Provider Relations Representative
**Location:** Mississauga- Montreal
**Employment Type:** Full-time
**Reason for Vacancy:** Replacement
**Work Arrangement:** Hybrid
**Department Name:** Provider Relations
**Pay Type:** Salaried
**Pay Range:** $46,000 to $52,000. Please note that this is a general posting range and offer range will be varied based on relevant experience, qualifications, skills required and location for this role.
**About Us**
_Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector optimize the value of health benefits by linking the talent and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest pharmacy benefit management (PBM) companies in North America, part of The Cigna Group (NYSE: CI), a global health company. Together, we deliver innovative, cost-effective solutions that improve access, affordability, and health outcomes for Canadians._
**Job Summary:**
Express Scripts Canada's Provider Relations Department is responsible for managing provider contracts, registering healthcare providers across Canada, maintaining the ESC provider database, and communicating effectively with these providers. Providers submit electronic and paper claims to ESC on behalf of their patients, who are plan members of ESC's insurance and Third‑Party Administration customers.
Express Scripts Canada is seeking to hire a Bilingual Provider Relations Representative to work from our Mississauga or Montreal office. The successful incumbent will review network agreements from pharmacy, medical supplies and equipment, mental health care, vision care, and dental providers for accuracy and completeness, and will ensure that all providers' pertinent information is correctly entered into the Express Scripts Canada system.
**Key Responsibilities**
+ Support for Provider Relations administrative tasks.
+ Review and validate completed provider agreements, returning them to providers for corrections or additional information when required.
+ Perform quality assurance checks on both self‑completed work and team submissions to ensure all output meets departmental quality standards.
+ Ensure all required agreement information for pharmacy, medical supplies and equipment, mental health care, vision care, and dental providers is accurately entered into the Express Scripts Canada system in a timely manner.
+ Process and update provider modifications and terminations across all benefit areas accurately and within established timelines.
+ Respond to inquiries from providers, associations, and software vendors in a professional, supportive, and customer‑focused manner, in their preferred language.
+ Collaborate with team members and support additional team deliverables as needed.
+ Contribute to upcoming project work and perform other duties as assigned.
**What We're Looking For:**
+ Post‑secondary school diploma or equivalent required.
+ Basic proficiency in computer use and data entry, including familiarity with keyboarding and standard office software.
+ Minimum of 2-3 years of experience working in an office and/or customer service environment.
+ Proficiency in Microsoft Office applications (Word, Excel, Outlook) and Adobe Reader and Writer.
+ Excellent written and verbal communication skills.
+ Strong customer service focus.
+ Ability to accurately enter, update, and maintain data in electronic systems or databases.
+ Strong interpersonal skills, with the ability to work independently with minimal supervision as well as collaboratively in a team environment.
+ Flexibility in adapting to new situations and change.
+ Ability to follow clear instructions, standard procedures, and established workflows.
+ Results‑oriented with strong attention to detail and accuracy when performing repetitive tasks.
+ Thorough understanding of quality assurance principles and the delivery of service excellence.
+ Demonstrates initiative by learning processes, procedures, and various benefit areas, and displays self‑motivation to grasp new concepts quickly
+ Excellent organizational skills, effective time management, and the ability to shift priorities while working within established timelines.
+ Knowledge of healthcare/pharmacy, medical supplies and equipment, mental health care, vision care, or dental benefit administration and claims processing is an advantage.
+ Bilingualism in French and English is a must.
**Why Join Us?**
+ Competitive compensation, benefits and pension plan
+ Career development and advancement opportunities
+ A culture that celebrates innovation and collaboration
+ Flexible work options and wellness programs
**Pre-Employment Requirements**
All offers of employment are conditional upon the successful completion of **reference checks and background verification** in accordance with company policy **. Within ESC, for certain positions, obtaining and maintaining a federal government security clearance is a condition of employment.** Candidates applying for such roles must meet all eligibility criteria for the applicable clearance level and consent to the security screening process as mandated by federal regulations. Failure to obtain or maintain the required clearance will result in withdrawal of the offer or termination of employment.
Our hiring process includes AI-powered tools to conduct video interviews, take notes and score candidates; however, all scores will be reviewed by hiring managers and our Talent team before making a decision.
---
**Poste :** Représentant bilingue, Service des relations avec les fournisseurs
**Lieu de travail :** Mississauga- Montréal
**Type d'emploi :** Temps plein
**Raison de l'embauche :** Remplacement
**Environnement de travail :** Hybride
**Nom du service :** Service des relations avec les fournisseurs
**Type de rémunération :** Salaire
**Échelle salariale :** 46 000 $ à 52 000 . Veuillez noter qu'il s'agit d'une échelle salariale générale et que l'offre variera en fonction de l'expérience, des qualifications, des compétences requises et du lieu de travail pour ce poste.
**À propos de nous**
_Express Scripts Canada est le chef de file en matière de gestion de régimes de soins de santé. Nous offrons des services à plus de 12 millions de participants et nous aidons les assureurs, les tiers administrateurs et le secteur public à optimiser la valeur des régimes de soins de santé en utilisant notre expertise professionnelle, nos systèmes de pointe en gestion de l'information ainsi que notre technologie. Express Scripts Canada est une filiale en propriété exclusive d'Express Scripts, l'un des plus importants gestionnaires de régime d'assurance médicaments en Amérique du Nord qui fait partie du Cigna Group (NYSE: CI), une société mondiale de soins de santé. Ensemble, nous offrons des solutions novatrices et efficientes qui améliorent l'accès, l'abordabilité et les résultats sur le plan de la santé pour les Canadiens._
**Sommaire de l'emploi :**
Le Service des relations avec les fournisseurs d'Express Scripts Canada assume la responsabilité de la gestion des contrats avec les fournisseurs, de l'inscription des fournisseurs de soins de santé au Canada, de la maintenance de la base de données des fournisseurs d'Express Scripts Canada, ainsi que de la communication efficace avec ces mêmes fournisseurs. Les fournisseurs soumettent à Express Scripts Canada des demandes de paiement, sous forme électronique ou papier, pour leurs patients qui participent aux régimes qu'Express Scripts Canada gère au nom de ses clients assureurs et tiers administrateurs.
Express Scripts Canada est à la recherche d'un candidat afin de pourvoir au poste de représentant, Service des relations avec les fournisseurs. Il travaillera au bureau de Mississauga ou de Montréal. Le titulaire du poste devra passer en revue les ententes conclues avec les fournisseurs de services de médicaments, d'équipement médical et de fournitures médicales, de counseling en santé mentale, de soins de la vue et de soins dentaires afin de s'assurer de leur exactitude et de leur intégralité. Le titulaire devra par ailleurs s'assurer que tous les renseignements sur les fournisseurs qui ont signé l'entente sont saisis correctement dans le système d'Express Scripts Canada.
**Responsabilités principales**
+ Apporter son soutien aux tâches administratives relatives aux relations avec les fournisseurs.
+ Examiner les ententes avec les fournisseurs, et les retourner aux fournisseurs pour effectuer des corrections ou pour obtenir des renseignements additionnels, le cas échéant.
+ Effectuer des contrôles d'assurance de la qualité sur le travail individuel et les soumissions d'équipe afin de s'assurer que tous les documents répondent aux normes de qualité du service.
+ S'assurer que tous les renseignements pertinents sur les nouvelles ententes avec les fournisseurs de services de médicaments, d'équipement médical et de fournitures médicales, de counseling en santé mentale, de soins de la vue et de soins dentaires sont rapidement saisis dans le système d'Express Scripts Canada.
+ Traiter et mettre à jour les modifications et les résiliations des ententes des fournisseurs de tous les types de service de manière précise et dans les délais impartis.
+ Répondre aux demandes des fournisseurs, des associations et des fournisseurs de logiciels de manière professionnelle, constructive et axée sur le client, dans leur langue de préférence.
+ Collaborer avec les membres de l'équipe et apporter un soutien aux livrables additionnels de l'équipe, au besoin.
+ Contribuer aux travaux des projets à venir et effectuer d'autres tâches, au besoin.
**Ce que nous recherchons :**
+ Diplôme d'études postsecondaires ou équivalent.
+ Avoir des connaissances de base sur l'utilisation d'ordinateur et sur la saisie de données, y compris des aptitudes en saisie au clavier et des connaissances relatives aux logiciels bureautiques standards.
+ Posséder au moins de deux à trois ans d'expérience dans un environnement de bureau et (ou) de service à la clientèle.
+ Maîtriser les logiciels de la suite Microsoft Office (Word, Excel, Outlook) et d'Adobe (Reader, Writer).
+ Présenter d'excellentes aptitudes en communication orale et écrite.
+ Être en mesure d'offrir un excellent service à la clientèle.
+ Démontrer une habileté à saisir, mettre à jour et maintenir avec précision des données dans des systèmes ou bases de données électroniques.
+ Présenter d'excellentes habiletés interpersonnelles et être en mesure de travailler de façon autonome, avec un minimum de supervision, ou en équipe.
+ Être en mesure de s'adapter facilement aux changements et aux nouvelles situations.
+ Être en mesure de suivre des instructions claires, des méthodes standards et des processus établis.
+ Être axé sur les résultats, avec un grand souci du détail et de la précision dans l'exécution des tâches répétitives.
+ Bien comprendre les principes d'assurance de la qualité et de l'excellence du service.
+ Être en mesure d'apprendre les processus, les méthodes utilisées, les différences types de service, et de saisir rapidement les nouveaux concepts.
+ Posséder un excellent sens de l'organisation et de solides compétences en matière de gestion du temps, et être en mesure de modifier ses priorités dans le cadre des échéanciers.
+ Avoir une connaissance de la gestion des régimes de soins de santé (médicaments, équipement médical et fournitures médicales, counseling en santé mentale, soins de la vue ou soins dentaires) et du traitement des demandes de paiement constitue un atout.
+ Être bilingue (français et anglais) est indispensable.
**Pourquoi se joindre à notre équipe?**
+ Rémunération, avantages sociaux et régime de retraite concurrentiels
+ Perfectionnement et avancement professionnels
+ Une culture qui célèbre l'innovation et la collaboration
+ Conditions de travail souples et programmes de mieux-être
**Exigences préalables à l'emploi**
Toute offre d'emploi est conditionnelle à la **vérification des références et des antécédents** , conformément à la politique de l'entreprise. **À Express Scripts Canada, pour certains postes, l'obtention et le maintien d'une cote de fiabilité du gouvernement fédéral constituent une exigence d'emploi.** Les candidats postulant à de tels postes doivent satisfaire à tous les critères d'admissibilité pour la cote de fiabilité applicable et consentir au processus de vérification de sécurité conformément à la réglementation fédérale. Le défaut d'obtention ou de maintien de la cote de sécurité requise entraînera le retrait de l'offre ou le congédiement.
Nous utilisons des outils d'intelligence artificielle dans le cadre du processus de recrutement, que ce soit pour mener des entretiens vidéo, prendre des notes et évaluer les candidats. Cependant, les évaluations seront examinées par les gestionnaires responsables de l'embauche et notre équipe Acquisition des talents avant toute décision.
**Express Scripts Canada is a Cigna company**
Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.
**About Express Scripts Canada**
Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.
It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.
We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.
We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.
We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.
If you require accommodation in completing the online application process, please email: Do not email for an update on your application or to provide your resume as you will not receive a response.