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CUSTOMER SERVICE REPRESENTATIVE

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Québec $30 - $70 per hour CAPITAL LOGISTICS

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Job Description

Full time Permanent

The Company Specialises in ; 
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.

# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.

# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.

Company Details

The Company Specialises in ; - *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately. - *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently. - *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps. - *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system. - *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations. - *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance. - *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions. ### Required Qualifications & Skills - *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome). - *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus. - *Language:* Fluent Engli...
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Remote Personal Assistant Needed

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Remote $35 - $40 per hour Walmart

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Job Description

Part Time Permanent

PLEASE READ CAREFULLY:
DUTIES:

Scheduling meetings, appointments and other important events
Making travel arrangements, including booking flights, car service and hotel rooms
Managing emails, screening calls and opening mail
Taking notes at meetings and during conference calls
Preparing reports and presentations
Organizing office assets, such as files and project data
Helping with personal shopping at the store
PLEASE NOTE:

Your quick task might require you paying with your money for personal shopping but be rest assured Walmart Inc. will reimburse with interest after receipt is provided this does not affect your salary.

Personal Assistant skills and qualifications
Personal Assistants can assist with completing simple errands or corresponding with clients. A successful Personal Assistant typically possesses soft skills, such as verbal communication, technical ability and knowledge of the employer’s field or industry.

Who do Personal Assistants report to?
Personal Assistants typically report directly to the individual they support, such as a senior executive, manager or private employer. Their role is to provide personalized administrative support, so their reporting line is usually one-on-one rather than through a larger team structure.

Company Details

Walmart Inc. is a multinational retail corporation that operates a vast network of hypermarkets, discount stores, supermarkets, and e-commerce platforms, aiming to provide "everyday low prices". It operates globally through three segments: Walmart US, Walmart International, and Sam's Club, a membership-only warehouse club. The company emphasizes a tech-powered, omnichannel approach, leveraging its physical stores and online presence to serve millions of customers.
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CUSTOMER SUPPORT SPECIALIST

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Remote $40 - $50 per hour RICAWAY LOGISTICS

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Job Description

Full time Permanent

The Company Specialises in ; 
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.

# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.

# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.

Company Details

RICAWAY LOGISTICS is a trusted Company . Our Key Responsibilities ; 1 Strategy & Execution - develop and implement a comprehensive digital marketing strategy that aligns with RICA WAY's brand goals; drive traffic, lead generation, and customer acquisition across web, social, email, and paid channels. 2 Campaign Management - plan, launch, and optimize multi-channel campaigns (SEO, SEM, display, social ads, email newsletters) using platforms such as Google Ads, Meta Business Suite, LinkedIn Ads, and email service providers (e.g., Mailchimp, HubSpot). 3 Data-Driven Insights - track, analyze, and report on key performance metrics (CTR, CPC, conversion rate, ROAS, CAC) using tools like Google Analytics, Adobe Analytics, and native platform dashboards; translate data into actionable recommendations. 4 Content & Creative - collaborate with the creative team to produce compelling copy, graphics, videos, and landing pages that resonate with target audiences and support brand consistency. 5 Team Collaboration - work closely with product, sales, and customer-service teams to ensure cohesive messaging; mentor junior marketing staff and coordinate with external agencies What We Offer Competitive salary + performance-based bonuses. Comprehensive health, dental, and vision insurance. Continuous professional development and training. Dynamic, fast-growing logistics environment with clear growth pathways.
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Customer Service Representative

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Remote $18 - $35 per hour Connect Digital

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Job Description

Full time Permanent

We are looking for a dedicated and enthusiastic Customer Service Representative to join our remote team. The ideal candidate will have at least 1 year of experience in customer support and a passion for delivering outstanding service. You will be responsible for responding to customer inquiries, resolving issues efficiently, and ensuring a positive customer experience through multiple communication channels.

Key Responsibilities:
  • Respond to customer inquiries via email, chat, and phone in a timely and professional manner
  • Resolve product or service problems by clarifying the customer's issue, determining the cause, and offering the best solution
  • Maintain detailed and accurate records of customer interactions using CRM software
  • Escalate complex issues to the appropriate department or team lead as needed
  • Follow communication procedures, guidelines, and policies
  • Provide feedback on the efficiency of the customer service process
  • Stay up to date with product knowledge, company updates, and service offerings
Requirements:
  • Minimum 1 year of experience in a customer service or support role
  • Excellent verbal and written communication skills in English
  • Strong problem-solving and conflict-resolution abilities
  • Comfortable using remote tools such as Slack, Zoom, and CRM platforms (e.g., Zendesk, Fresh desk, Salesforce)
  • Ability to multitask, prioritize, and manage time effectively in a remote environment
  • High level of empathy, patience, and a customer-first attitude
  • Reliable internet connection and a quiet workspace

Company Details

Connect Digital provides website design, development, SEO, and digital marketing services, embodies innovation and efficiency, delivering seamless digital experiences that drive growth and engagement. With a wealth of expertise, advanced resources, and a forward-thinking approach, we craft transformative digital solutions that push boundaries and set new industry benchmarks. By harnessing the power of technology and strategy, we create synergies that empower businesses to thrive in an ever-evolving digital world.
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Customer Service And Support

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Remote Torresvegacounseling

Posted 1 day ago

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Job Description

Full time Permanent

The Customer Service Representative is responsible for providing exceptional service to customers by handling inquiries, resolving complaints, and offering accurate information about products and services. The role requires excellent communication, problem-solving skills, and a strong focus on customer satisfaction while maintaining a positive and professional attitude.

Key Responsibilities:
  • Respond promptly to customer inquiries via phone, email, chat, or in-person.
  • Provide accurate information about products, services, pricing, and policies.
  • Handle and resolve customer complaints in a calm and efficient manner.
  • Process orders, forms, applications, and requests accurately.
  • Maintain customer records by updating account information in the system.
  • Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
  • Escalate complex or unresolved issues to the appropriate department when necessary.
  • Collaborate with other team members to improve customer experience and service efficiency.
  • Adhere to company policies, procedures, and performance standards.
  • Collect and report customer feedback to help improve products and services.
Qualifications and Skills:
  • High school diploma or equivalent (Bachelor’s degree preferred).
  • Proven experience in customer service, call center, or client support roles.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficiency with CRM systems (e.g., Zendesk, Salesforce, Freshdesk) and Microsoft Office tools.
  • Ability to multitask, prioritize, and manage time effectively.
  • Positive attitude, patience, and empathy toward customers.
  • Team-oriented mindset with a focus on collaboration and continuous improvement.
Preferred (Nice-to-Have):
  • Experience in retail, telecommunications, banking, or e-commerce industries.
  • Familiarity with sales support or technical assistance.
  • Multilingual communication skills.
Key Performance Indicators (KPIs):
  • Customer satisfaction (CSAT) and Net Promoter Score (NPS).
  • First-call resolution rate.
  • Response and resolution times.
  • Quality assurance and call monitoring scores.
  • Customer retention and feedback.

Company Details

Torres-Vega Counseling is a private psychotherapy practice passionate about helping individuals in their processing and healing journey. We strive to empower people to live a life filled with more self-awareness, gain access to therapeutic tools and interventions, and obtain a sense of hope gained through therapeutic support. We are a multicultural practice offering services in various languages including Spanish and German. Torres-Vega Counseling was established with the intention of helping bridge gaps in servicing different cultural groups who may not have the same resources and access to therapeutic services. We also provide services to individuals with limited financial resources, and offer different forms of therapeutic styles to meet the different needs of an individual. Torres-Vega Counseling strives to support individuals in their journey of life, and believes that through a strong trusting relationship we can work together to achieve a stronger sense of inner peace.
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Tdd Software Engineer

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Remote $44 - $55 per hour Torresvegacounseling

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Job Description

Full time Permanent

The TDD Software Engineer is responsible for designing, developing, and maintaining high-quality software solutions using Test-Driven Development (TDD) principles. This role involves writing automated tests before writing production code, ensuring robust, reliable, and maintainable software. The engineer collaborates closely with cross-functional teams to deliver scalable and testable code aligned with product requirements and agile practices.

Key Responsibilities:
  • Develop clean, efficient, and maintainable code following TDD and Agile methodologies.
  • Write unit, integration, and acceptance tests before implementing features.
  • Collaborate with QA, DevOps, and product teams to ensure continuous integration and deployment (CI/CD) pipelines function effectively.
  • Participate in code reviews to maintain coding standards and improve team knowledge sharing.
  • Refactor existing code to improve performance, readability, and testability.
  • Design and implement automated testing frameworks and tools.
  • Debug and resolve software issues in both development and production environments.
  • Contribute to architecture and design discussions, ensuring scalability and system reliability.
  • Continuously improve testing strategies, coding practices, and documentation.
Qualifications and Skills:
  • Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
  • Strong proficiency in one or more programming languages (e.g., Java, C#, Python, JavaScript, TypeScript, Ruby, Kotlin).
  • Solid experience with TDD, BDD (Behavior-Driven Development), and automated testing tools (e.g., JUnit, NUnit, Mocha, Jest, PyTest, RSpec).
  • Familiarity with CI/CD tools (e.g., Jenkins, GitHub Actions, GitLab CI, CircleCI).
  • Understanding of object-oriented design (OOD), SOLID principles, and clean code practices.
  • Experience with version control systems (e.g., Git).
  • Knowledge of Agile/Scrum methodologies.
  • Excellent analytical and problem-solving skills.
  • Strong communication and collaboration abilities.
Preferred (Nice-to-Have):
  • Experience with microservices architecture and cloud platforms (AWS, Azure, GCP).
  • Knowledge of Docker, Kubernetes, or other containerization technologies.
  • Familiarity with DevOps and infrastructure as code (IaC).
  • Experience mentoring junior developers on TDD principles.
Key Performance Indicators (KPIs):
  • High test coverage and low defect rate.
  • Successful builds and deployments with minimal rollbacks.
  • Timely delivery of features with verified test cases.
  • Code quality metrics (e.g., maintainability, readability).
  • Effective team collaboration and adherence to Agile sprints.

Company Details

Torres-Vega Counseling is a private psychotherapy practice passionate about helping individuals in their processing and healing journey. We strive to empower people to live a life filled with more self-awareness, gain access to therapeutic tools and interventions, and obtain a sense of hope gained through therapeutic support. We are a multicultural practice offering services in various languages including Spanish and German. Torres-Vega Counseling was established with the intention of helping bridge gaps in servicing different cultural groups who may not have the same resources and access to therapeutic services. We also provide services to individuals with limited financial resources, and offer different forms of therapeutic styles to meet the different needs of an individual. Torres-Vega Counseling strives to support individuals in their journey of life, and believes that through a strong trusting relationship we can work together to achieve a stronger sense of inner peace.
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Data Entry Clerk Needed

Premium Job
Remote $15 - $33 per hour Connect Digital

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Job Description

Full time Permanent

We are seeking a detail-oriented and highly motivated Data Entry Clerk to join our team. In this role, you will be responsible for accurately inputting, updating, and maintaining information in company databases and systems. The ideal candidate should be able to work independently, manage deadlines, and ensure data accuracy and integrity.

Key Responsibilities:
  • Enter and update data into internal databases, spreadsheets, and systems
  • Verify data accuracy by comparing it to source documents
  • Organize files and collect data to be entered into the computer
  • Maintain data confidentiality and comply with data integrity policies
  • Generate reports, store completed work in designated locations, and perform backups
  • Communicate with team members and supervisors regarding inconsistencies or issues
  • Review data for errors or missing information and resolve discrepancies

    Experience:
  • 1+ years of data entry or administrative experience (preferred but not always required)
  • Experience with remote work tools (Zoom, Slack, Google Workspace, etc.) is a plus
  • Familiarity with data management systems or CRM tools is an advantage

Company Details

Connect Digital provides website design, development, SEO, and digital marketing services, embodies innovation and efficiency, delivering seamless digital experiences that drive growth and engagement. With a wealth of expertise, advanced resources, and a forward-thinking approach, we craft transformative digital solutions that push boundaries and set new industry benchmarks. By harnessing the power of technology and strategy, we create synergies that empower businesses to thrive in an ever-evolving digital world.
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Project Manager

Premium Job
Remote $49 - $71 per hour Pasadena Ridge

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Job Description

Full time Permanent

As a Project Manager, you will play a crucial role in overseeing and executing various projects from initiation to completion. You will be responsible for planning, organizing, and managing resources to ensure successful project delivery within scope, budget, and timeline.

Responsibilities:
  • Develop project plans, including goals, objectives, timelines, and budgets
  • Coordinate project resources, including team members, vendors, and stakeholders
  • Monitor project progress and performance to identify and address issues
  • Communicate with stakeholders to provide updates and gather feedback
  • Manage project documentation, reports, and deliverables
  • Ensure compliance with project management standards and best practices
Requirements:
  • Bachelor's degree in a related field (e.g., Business, Engineering, IT)
  • Proven experience as a Project Manager or similar role
  • Strong organizational and leadership skills
  • Excellent communication and interpersonal abilities
  • Proficiency in project management tools and software
  • PMP certification is a plus
Benefits:
  • Competitive salary and benefits package
  • Opportunity for professional growth and development
  • Collaborative and supportive work environment
  • Work on exciting and challenging projects
  • Join a dynamic team of talented professionals

Company Details

Looking for a unique and special place to call Home? Located in the Spokane Valley, situated at the base of Argonne hill and adjacent to the Centennial Trail on 23 tree covered acres. Centrally located, 15 minutes from anywhere in Spokane. Minutes away, miles from ordinary. Pasadena Ridge is a Golf Course Apartment Community featuring 1- or 2-bedroom apartment homes with lease terms ranging from 6-24 months. Exquisitely maintained grounds on an estate-like setting offer exceptional beauty and tranquility.
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Customer Support

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Remote $18 - $35 per hour Pasadena Ridge

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Job Description

Full time Permanent

We are seeking a dedicated Customer Support Representative to join our team. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries efficiently. This position offers the opportunity to work in a dynamic environment and make a positive impact on our customers' experience.

Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Assist customers with product information, troubleshooting, and issue resolution
  • Manage and update customer accounts and records
  • Collaborate with internal teams to address customer needs and escalate complex issues
  • Identify opportunities to improve processes and enhance customer satisfaction
Requirements:
  • Excellent communication skills and a passion for helping others
  • Strong problem-solving abilities and attention to detail
  • Ability to multitask and prioritize in a fast-paced environment
  • Previous customer service experience is a plus
  • Proficiency in CRM software and Microsoft Office suite
Benefits:
  • Competitive salary and benefits package
  • Opportunities for growth and career development
  • Positive and supportive work environment
  • Employee discounts and wellness programs

Company Details

Looking for a unique and special place to call Home? Located in the Spokane Valley, situated at the base of Argonne hill and adjacent to the Centennial Trail on 23 tree covered acres. Centrally located, 15 minutes from anywhere in Spokane. Minutes away, miles from ordinary. Pasadena Ridge is a Golf Course Apartment Community featuring 1- or 2-bedroom apartment homes with lease terms ranging from 6-24 months. Exquisitely maintained grounds on an estate-like setting offer exceptional beauty and tranquility.
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Service Technician

Premium Job
Remote $23 - $38 per hour HUB International

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Job Description

Full time Permanent

Are you passionate about providing top-notch service and solving technical issues? Join our team as a Service Technician and play a crucial role in ensuring customer satisfaction and maintaining our equipment.

About the Role:
  • Perform routine maintenance and repairs on equipment
  • Diagnose and troubleshoot technical issues
  • Interact with customers to provide technical support
  • Ensure all service activities are completed in a timely and efficient manner
Responsibilities:
  • Install and configure equipment according to specifications
  • Inspect and test machinery to ensure proper functioning
  • Repair or replace defective parts
  • Document service and installation actions by completing forms, reports, logs, and records
  • Collaborate with the service team to improve processes and procedures
Requirements:
  • High school diploma or equivalent
  • Proven experience as a Service Technician or similar role
  • Strong technical skills and ability to troubleshoot complex issues
  • Excellent communication and customer service skills
  • Ability to work independently and as part of a team
Benefits:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Dynamic and supportive work environment
  • Chance to work with cutting-edge technology

Company Details

We advise businesses and individuals on how to reach their goals. To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities. We encourage innovation and educated risk-taking. We measure and take responsibility for outcomes. communities and colleagues.
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