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Project Management
Posted 4 days ago
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Job Description
Job Summary:
We are seeking an experienced and results-oriented Project Manager to lead and manage projects from inception through completion. The ideal candidate will be responsible for coordinating internal teams and external stakeholders to deliver projects that meet business goals, timelines, and budget constraints. This role requires a strategic thinker with excellent communication, problem-solving, and leadership skills who can manage multiple priorities in a fast-paced environment.
Key Responsibilities:
* Define project scope, goals, deliverables, and success criteria in collaboration with senior management and stakeholders.
* Develop comprehensive project plans, schedules, resource allocations, and budgets.
* Lead cross-functional project teams, ensuring timely task completion and alignment with project goals.
* Identify project risks, develop mitigation strategies, and manage changes in scope, schedule, or budget.
* Track and report project performance using appropriate tools and KPIs.
* Manage stakeholder expectations and maintain effective communication throughout the project lifecycle.
* Organize and lead project meetings, including kick-offs, stand-ups, and retrospectives.
* Ensure compliance with company policies, procedures, and quality standards.
* Evaluate project outcomes and prepare post-project reports and analysis.
Qualifications:
* Bachelor’s degree in Project Management, Business, Engineering, Computer Science, or a related field.
* 3–7 years of experience in project management (specific industry experience is a plus).
* Project Management Professional (PMP), PRINCE2, or equivalent certification is strongly preferred.
* Proficiency with project management tools such as Microsoft Project, Asana, Trello, Jira, or similar.
* Strong leadership, negotiation, and conflict-resolution skills.
* Excellent organizational and time management abilities.
* Experience with Agile/Scrum, Waterfall, or hybrid methodologies.
* Strong written and verbal communication skills.
Preferred Qualifications:
* Master’s degree in a related field.
* Agile certifications (e.g., Certified ScrumMaster, SAFe).
* Experience managing vendor relationships and third-party integrations.
* Technical background or familiarity with [industry-specific technologies/tools].
Key Competencies:
* Strategic Thinking
* Stakeholder Management
* Risk Management
* Communication and Influence
* Problem Solving
* Budgeting and Financial Acumen
* Adaptability and Resilience
* Team Leadership
Working Conditions:
* Standard office hours, with flexibility depending on project demands.
* Remote or hybrid work options may be available.
* Occasional travel may be required.
Employee Benefits:
We believe in rewarding our team with competitive compensation and a comprehensive benefits package that promotes well-being, work-life balance, and professional growth.
Core Benefits:
* Competitive salary with performance-based bonuses
* Health, dental, and vision insurance
* Life and accidental death insurance
* Paid time off (vacation, sick days, personal days)
* Paid holidays
* Retirement plan with company match (e.g., 401(k))
* Short-term and long-term disability coverage
* Employee wellness programs
Professional Development:
* Annual training and development allowance
* Reimbursement for certification and continuing education
* Internal mobility and career growth opportunities
* Access to conferences, workshops, and industry events
Work-Life Balance & Perks:
* Flexible work hours and remote work options
* Employee Assistance Program (EAP)
* Team-building activities and off-site retreats
* Casual dress code
* Recognition and rewards programs
* Parental leave and family support policies
Closing Statement:
If you are enthusiastic about Project Management and eager to join a forward-thinking team, we encourage you to apply.
EEO Statement:
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Company Details
Data Base Management
Posted 16 days ago
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Job Description
We are seeking a highly skilled and motivated Data Base Management Specialist to join our dynamic IT team. The ideal candidate will be responsible for ensuring the integrity and security of our organization's databases, as well as optimizing database performance and efficiency.
The Data Base Management Specialist will work closely with cross-functional teams to develop and implement database solutions that meet the needs of our business.
Responsibilities:- Manage and maintain database systems
- Design and implement database solutions
- Troubleshoot database issues and perform regular maintenance
- Monitor database performance and recommend improvements
- Ensure data integrity and security
- Collaborate with IT and business teams to develop database solutions
- Bachelor's degree in Computer Science or related field
- Proven experience in database management
- Strong knowledge of database technologies such as SQL, Oracle, and MySQL
- Experience with database design and implementation
- Excellent problem-solving and analytical skills
- Ability to work well in a team environment
Company Details
Project Management
Posted 25 days ago
Job Viewed
Job Description
Job Summary:
We are seeking a highly organized and results-driven Project Manager to lead and coordinate projects from initiation through completion. The ideal candidate will be responsible for ensuring that all projects are delivered on time, within scope, and within budget, while managing resources and communication effectively across teams.
- Develop and manage detailed project plans, timelines, and budgets
- Coordinate cross-functional teams to ensure project alignment and progress
- Monitor and track project performance using appropriate systems and tools
- Identify and mitigate project risks and issues
- Communicate project status, updates, and changes to stakeholders
- Ensure project deliverables meet quality standards and business objectives
- Manage project documentation and maintain accurate records throughout the project lifecycle
- Strong leadership and organizational skills
- Excellent communication and interpersonal abilities
- Proficient in project management tools (e.g., MS Project, Trello, Asana, or Jira)
- Ability to manage multiple projects simultaneously
- Problem-solving and decision-making capabilities
- Time management and attention to detail
- 3+ years of proven experience in project management or a related field
- Experience leading cross-functional teams and managing stakeholders
- Background in [industry, e.g., IT, construction, marketing, etc.] is a plus
- Bachelor’s degree in Project Management, Business Administration, or a related field
- PMP, PRINCE2, or other project management certification is preferred
Company Details
Product management
Posted 25 days ago
Job Viewed
Job Description
- Define and communicate the product vision, strategy, and roadmap.
- Conduct market research, competitive analysis, and customer interviews to identify opportunities.
- Collaborate with engineering, design, marketing, and sales teams to deliver product features and improvements.
- Gather, prioritize, and document product requirements based on customer needs and business goals.
- Monitor product performance using metrics and analytics to drive decision-making.
- Manage the product lifecycle from concept to launch, including iteration and optimization.
- Coordinate product releases and ensure smooth implementation across teams.
- Act as the main point of contact for product-related queries and decision-making.
- Identify risks, dependencies, and mitigation strategies for product initiatives.
- Strong analytical and problem-solving abilities.
- Excellent communication and stakeholder management skills.
- Knowledge of product development methodologies (Agile, Scrum, or Kanban).
- Ability to translate business requirements into technical specifications.
- Strategic thinking and market awareness.
- Project management and organizational skills.
- Data-driven decision-making using analytics tools (e.g., Google Analytics, Tableau, Mixpanel).
- 2–5 years of experience in product management, business analysis, or related roles.
- Experience working with cross-functional teams to deliver products successfully.
- Proven track record of managing products from concept to launch.
- Bachelor’s degree in Business, Computer Science, Engineering, or related field.
- MBA or relevant certifications (e.g., Certified Scrum Product Owner, Pragmatic Institute) are a plus.
Company Details
Project Management - Project Manager
Posted 29 days ago
Job Viewed
Job Description
We’re seeking a proactive and organized Project Manager to steer our e-commerce initiatives from conception through execution. You’ll be instrumental in coordinating cross-functional efforts—from product launches to logistics—to deliver an exceptional customer experience. If you're excited by variety, small-team agility, and the chance to make a tangible impact, this role is for you.
Key ResponsibilitiesBased on industry-standard templates AMA New OrleansInterview Questions, your responsibilities may include:
- Lead and coordinate e-commerce projects—from planning to launch—covering product intake, listing optimization, promotions, and website updates.
- Develop detailed project plans, defining scope, timelines, milestones, budgets, and deliverables.
- Liaise across all functions: operations, marketing, IT, logistics, suppliers, and customer support.
- Identify bottlenecks and risks early, proposing mitigation strategies to keep projects on track.
- Monitor progress, updating stakeholders regularly via reports, dashboards, or meetings.
- Optimize workflows using PM tools like Asana, Trello, or Jira.
- Ensure project outcomes meet quality standards, timelines, and customer expectations.
- Stay updated on emerging e-commerce trends, tools, and best practices to recommend enhancements.
From general e‑commerce PM frameworks AMA New OrleansInterview Questions, the ideal candidate should have:
- Bachelor’s degree in Business, E-Commerce, Marketing, Information Systems—or equivalent.
- 2+ years of project management experience, preferably in e-commerce or retail.
- Hands-on with PM software (Asana, Trello, Jira).
- Familiarity with e-commerce platforms (Shopify, WooCommerce, Amazon Seller Central, etc.).
- Analytical mindset with the ability to gather and act on project metrics.
- Exceptional communication and coordination skills.
- Capable of juggling multiple initiatives in a fast-paced, lean team.
- Detail-oriented and highly organized.
Bonus qualifications:
- Project management certification (PMP, PRINCE2, Scrum Master).
- Knowledge of SEO/SEM, UX principles, or digital marketing tools.
- Exposure to logistics or supply challenge management.
While specifics may vary for a small company, candidates can expect:
- The chance to have genuine impact across multiple facets of the business.
- A collaborative, flexible environment.
- Opportunities for professional growth and expanded ownership.
- Potential for performance-based incentives and remote work flexibility.
Company Details
Senior Specialist, Product Management - Identity Attribute Verification
Posted 1 day ago
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Job Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Product Management - Identity Attribute Verification Who is Mastercard?Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.
Role
Mastercard Identity, within the Security Solutions organization, leads the development of products and services that enable global commerce, power financial inclusion, prevent crime, and make some of the most seamless experiences possible. As part of Mastercard Identity, the Identity Attribute Verification team drives the development and management of products, programs, and services focused on deterministic attribute verification. The team delivers significant value across the ecosystem, helping to combat new fraud and address regulatory requirements. Our vision is to deliver a single, rail-agnostic platform and a real-time suite of solutions.
The Senior Specialist – Identity Attribute Verification will drive the Address Verification Service (AVS) and Card Validation Code 2 (CVC2) services’ respective market growth and modernization. This role requires a deep understanding of KPI measurement and data visualization, empowering data-driven decision making via the buildout of product metrics dashboards. The Senior Specialist will define the requirements for new feature development to grow and enhance a leading Mastercard payment verification service. This role will partner closely with internal stakeholders such as regional leads, while also relying on voice of customer to develop the roadmap and key functionality that drives the bottom line.
In this position, you will:
• Work to enhance and evangelize Mastercard’s Address Verification Service and Card Validation Code 2 service to improve identity verification capabilities across ecommerce flows and for select in-person use cases
• Develop KPI dashboards and data visualizations that track product usage and areas of optimization
• Use data-driven insights to define, prioritize, and deliver features that enhance these services and the customer value proposition
• Develop requirements for and partner with internal stakeholders (analysts, tech leads) to deliver key features modernizing and enhancing the Card Validation Code 2 service
• Track AVS utilization across all regions and support regional revenue opportunities
• Develop and maintain product usage reporting, KPIs, and business results
• Support customer inquiries with a sense of urgency
• Optimize business growth by identifying key Merchant, Acquirer, and Issuer optimization opportunities
• Partner with internal stakeholders to achieve regional goals while supporting external discussions with customers and ecosystem participants
• Must be able to work with global teams based in New York and St. Louis, Missouri, as well as having flexibility to work with regional stakeholders and customers in other time zones (as needed)
All About You:
• The ideal candidate will have previous experience in product, technology, and/or data science fields, with strong data analysis and communication skills.
• Strong data analysis, strategic thinking, problem solving and data visualization skills
• Analytical mindset with the ability to interpret and act on data
• Experience parsing and visualizing data for an in-market service
• Display exceptional analytical and problem-solving skills
• Excellent communication, both written and verbal
• Comfort with and an ability to adapt in a rapidly changing environment
• Knowledge of authorization, authentication or fraud prevention is a plus Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Pay Ranges
Vancouver, Canada: $89,000 - $142,000 CADManager, Product Management-Technical for Data Engineering
Posted 1 day ago
Job Viewed
Job Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Product Management-Technical for Data Engineering OverviewThe Marketing Technology Solutions team at Mastercard is looking for a Manager, Product Manager-Technical for data to design, develop, and enhance data and analytics solutions that support Mastercard's B2B marketing initiatives. This role is key in building the vision and roadmap for our data environment that will power advanced omni-channel marketing campaigns. As part of a small, collaborative team, you will work with data engineers, marketers and product managers to drive our omni-channel MarTech vision. You would be responsible for the following activities:
• Developing inspiring the data platform/product vision, derived from business needs, market opportunities, and technology trends
• Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap
• Works with Technical Program Managers, developers, and internal customers to define the details behind the business requirements
• Collects and shares user stories with engineering teams
• Acts as the voice of the business customer
Responsibilities
• Owns the working backwards document and vision for feature releases
• Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs
• Creates vision with lead engineer and business partners to show impact and value of new data platform
• Compares features for competitive review to inform prioritization within a platform product release and makes trade-offs
• Identifies innovations or performs test and learn experiments to create features that add more business and customer value for a platform product
• Exhibits expertise within data platform feature area and coordinates with interdependent teams
• Digests business customer requirements (user stories, use cases) and platform requirements for a platform feature set
• Determines release goals for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed
• Continuously monitors feature development and communicates delays to leadership
• Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature
• Develops and implements new metrics into measurement techniques and works with development teams to develop reports to monitor them
• Owns and manages product documentation; enables self-service support and/or works to reduce overhead
• Mentoring team members
All About You
• Passion for marketing and customer impact
• A strong problem-solver, who uses both quantitative and qualitative methods to get things done
• Strong communication and influence skills to drive results
• 5 years experience in product management and creating features that make an impact
• Experience in building data platforms that can be leveraged for reporting and analytics
• Curious about problems and a want to go deep Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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Specialist, Cardholder Services Product Management
Posted 1 day ago
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Job Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Specialist, Cardholder Services Product Management Specialist, Product ManagementOverview
Mastercard Loyalty Solutions provides a range of technology solutions and services to drive consumer engagement. As part of the Global Cardholder Services team, the Specialist will work across all functions of the Cardholder Services business. This important will be accountable for impactful communications, competitive intelligence, reporting and KPIs and supporting strategic initiatives.
The successful candidate will partner with key stakeholders across global and regional Cardholder Services teams, Operational Excellence, Finance and Technology to gather, aggregate and disseminate relevant information. The ideal candidate is organized, flexible, energetic, eager to learn and highly motivated – and, fantastic communication skills are essential for success!
Roles and Responsibilities
• Contribute to the development of strategies and programs for regional and global clients by leveraging data and technology solutions to unlock value
• Develop working relationship with internal stakeholders, and act as trusted and reliable partner who can act independently
• Own KPIs across team, monitoring performance and reporting
• Monitor competitive intelligence and progress against objecitves to ensure competitive differentiation
• Lead team meetings, managing agendas and creating presentations
• Independently identify issues in defined area of analysis, and structure and synthesize own analysis to highlight relevant findings
Qualifications
All About You
The essential knowledge, skills, and experience for this position:
• Strong PowerPoint skills, ability to develop compelling presentations is a must
• Proactive, independent thinker, not afraid to ask questions, challenge status quo and seek solutions that balance multiple points of view.
• Enthusiastic team member, eager to partner with stakeholders to gather information and ensure alignment
• Expertise with reporting tools (Salesforce, Tableau, etc)
• Highly effective communicator with excellent presentation skills
• Proven track record working managing reports, KPIs, roadmaps, key deliverables
• Passion for being a part of a team and collaborating
Preferred qualifications
• Ability to identify problems, brainstorm and analyze answers, and implement the best solutions
• Experience managing tasks or workstreams in a collaborative team environment with third parties
• Relevant industry expertise
• Develop compelling content, presentations about our benefits, product strategy and roadmap
• Ensure that reporting systems are accurate and up to date (Salesforce, Tableau, etc)
• Develop comprehensive monthly analysis of KPIs deriving insights and making recommendations, based on data from multiple sources
• Ensure cadence of performance reviews with external providers is executed as planned, create template, and ensure they are filled and accurately reported Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Senior Specialist, Product Management
Posted 1 day ago
Job Viewed
Job Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Product Management The Senior Specialist, Product Management will be a member of the North American (NAM) Small Business Segment team which is responsible for advancing Mastercard’s small business efforts throughout the United States and Canada.The NAM Small Business team supports small business owners as well as our partners through a holistic needs-based, customer-centric approach. We are a highly cross-functional team that is focused on growing our footprint in the space and providing our customers with best-in-class solutions and thought leadership to help them better serve their small business cardholders. This role will support the strategy development and execution needs of the team across the three pillars of Core Product (Small Business Credit, Debit, and Prepaid), Access to Capital (Open Banking for Business, Digital Doors) and Strategy.
Role:
• Go-to-Market: Partner with internal stakeholders (product, finance, legal, sales) to align initiatives with market needs and business goals for external rollout of initiatives
• Liaise and collaborate with key internal account teams and external stakeholders to support the account on product, sales, delivery, etc.
• Support SME overall business strategy and drive for secular shift through quantitative and qualitative strategy development, and drive to insight that will enable execution
• Lead quantitative analyses to inform product development, investment, and optimization.
• Develop and maintain performance dashboards tracking impact of product line strategies.
• Leverage qualitative & quantitative research and collaborate with the X-functional business units across Mastercard to develop narratives for key strategic initiatives.
• Present the findings and strategy to executive leadership.
• Participate in forward looking strategy conversations/workshops.
All about you:
Education, skills, experience, and outlook required for this role:
• Bachelor’ Degree or equivalent.
• Proficient in python or R, Hive, Tableau, MSBI & applications, and VBA.
• Outstanding communication/presentation skills.
• Experience with statistical modelling and predictive analytical techniques.
• Experience in overseeing multiple projects and initiatives concurrently.
• Understanding of competitive offerings and industry trends.
• Experience in working collaboratively in a cross-functional role.
• Ability to influence and motivate others to achieve objectives.
• Ability to think big and bold, innovate with intention, and deliver scalable solutions. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Manager, Product Management
Posted 1 day ago
Job Viewed
Job Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Product Management The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies.Overview:
The Product Management, Data Collection Program team is looking for a product leader to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role:
• Act as Product Manager to develop, manage, and execute the long-term and short-term product enhancement roadmap to unlock incremental value for Mastercard Services through direct and indirect downstream product revenue.
• Evolve the various products under the Data Collection Programs to advance how businesses all over the world derive the most value from new and existing data assets.
• Set direction for all products under the Data Collection Program with coordination, not isolation—considering how our data, technology, and products all work together to serve customer needs.
• Set prioritization based on Product roadmap and collaborate with all stakeholders to ensure the right outcomes are achieved.
• Act as an influential connector to ensure commercial and technological success of the products under our Data Collection Programs by working with cross-functional teams (e.g., Franchise, Technology teams, Data Strategy).
• Develop Product enhancements based on customer feedback, define roadmaps, build business cases, manage and influence key stakeholders, optimize programs and resources, own and manage related revenue/P&L.
• Partner with Director, Product Management, Data Collection Programs to define and execute on a robust product vision and roadmap for Data Collection Programs to unlock incremental value for Mastercard Services and our network participants (e.g. issuers, acquirers, merchants).
• Own and drive working backwards from the product vision, defining short- and long-term goals, and ensuring appropriate documentation to help inform the direction of success of the program.
• Drive product enhancement strategy with a technology strategy that supports rapid development of scaled enterprise software products.
• Drive tangible data-driven business outcomes, delivering against revenue objectives and closing data quality and coverage gaps.
• Define and organize the work across a complex matrixed environment, outlining key objectives and roles/responsibilities, defining business requirements, setting priorities, defining success KPIs and milestones, driving progress against timelines, and holding relevant teams accountable.
• Develop strong working relationships with a diverse group of internal stakeholders, navigating across cultures and geographies to gain support for program enhancements and to increase value of the programs.
• Identify issues, risks, and dependencies and develop mitigation plans.
• Create compelling communications for Senior and Executive Management to define the Data Collection Program roadmap and to showcase the value of the Data Collection Programs and ensure ongoing support for program enhancements and associated investments.
All About You:
• Domain knowledge of data-driven products is a must. Comfort interpreting data and using data to drive meaningful outcomes, particularly merchant data, is required.
• Proven ability to manage and successfully deliver projects in a matrix environment with multiple and competing priorities, structure and manage work streams, and set clear expectations and deadlines.
• Demonstrated ability to operate with independence and autonomy and with a strong attention to detail and quality.
• Excellent influencing, interpersonal, and communication skills, with demonstrated ability to communicate to executives, peers, and staff with impact, eloquence, and authenticity.
• Analytical and strong problem-solving skills, using a fact-driven approach to program management, ability to interpret and synthesize data, pressure test and validate hypothesis, and challenge the status quo.
• Demonstrated experience building organizational relationships, partnering with and influencing executive leadership while commanding the respect of the individual product practitioners across the organization.
• Ability to understand the reasons behind architectural decisions and to use technical judgment to challenge and validate assumptions, enlisting engineering support to vet architecture as required.
• Proven track record in collaborating with multiple cross-functional teams; exceptional in facilitating challenging conversations and managing ambiguity.
• Experience in consulting, product management, product development, or project management preferred. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.