2,725 IT & Software jobs in Canada

Remote customer service Representative

Premium Job
Remote $20 - $26 per hour Tech Work Force LLC

Posted 7 days ago

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Job Description

Full time Permanent

We are seeking a friendly, detail-oriented, and proactive Customer Service Representative to join our team. You will be the first point of contact for our customers, providing support, resolving inquiries, and ensuring every interaction leaves a positive impression.

Responsibilities:
• Respond to customer inquiries via phone, email, live chat, or in-person in a professional and timely manner
• Provide product and service information to customers
• Resolve customer complaints or escalate issues to the appropriate department
• Maintain accurate customer records in our CRM system
• Follow up to ensure customer satisfaction
• Collaborate with team members to improve customer service processes
• Stay up to date with company products, services, and policies

Requirements:
• High school diploma or equivalent (Associate or Bachelor’s degree preferred)
• Previous experience in customer service, sales, or a related role preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work under pressure and manage multiple tasks
• Proficiency in Microsoft Office Suite and familiarity with CRM software
• Positive attitude and a commitment to delivering outstanding service

Benefits:
• Competitive salary
• Paid time off and holidays
• [Include benefits like health insurance, retirement plans, or bonuses if applicable]
• Opportunities for growth and career development
• Supportive and collaborative work environment

How to Apply:
Please submit your resume and a brief cover letter explaining why you’re the ideal candidate for this position.

Company Details

Techwork is the leading organization for Global Trade and Supply Chain Solutions. We believe that we are only as successful as our customers. Because of this philosophy, we partner with our customers and become their trusted ally in everything from strategy and planning, to execution to maintenance and support. We are there to help our customers every step of the way. This principle has helped Tech Work develop innovative solutions to complement the SAP suite to help our customers optimize their solution and maximize their ROI. With Techwork, you get an SAP digital supply chain that’s handled a wide variety of complex supply chain visibility challenges, delivering you greater operational visibility and control at every point. Never has it been more crucial for businesses to have the capability and insight to rapidly adapt to change. Techwork’s SAP supply chain consulting, implementation and support services put the control back in your hands, helping you to react with confidence and clarity. As you’d expect, we come prepared with in-depth product knowledge, best practice methodology, and a keen eye for new opportunities. We know the digital world, we understand new models across your supply chain, workforce, and customer engagement, but that’s not enough…… Techwork are here to break the paradigms of a poor experience and put project control at your fingertips You will find a highly engaged and supportive team of experts, fuelled by a passion to innovate and deliver height...
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Data Analyst - Contract

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Remote $1600 - $3200 per month Calabria shipping agency

Posted 7 days ago

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Job Description

Part Time Contract

The Administrative Support Officer provides essential support to ensure efficient office operations and assists various departments by managing administrative tasks, coordinating communication, and maintaining organizational systems. This role is vital in fostering a productive and organized work environment.


Key Responsibilities

  • Manage day-to-day office activities including scheduling, correspondence, and filing.
  • Handle incoming calls, emails, and visitor inquiries professionally and promptly.
  • Prepare and process documents, reports, and presentations as required.
  • Maintain office supplies inventory and coordinate procurement when necessary.
  • Assist in organizing meetings, events, and travel arrangements.
  • Support HR and finance departments with data entry and record-keeping tasks.
  • Ensure office equipment is functioning and arrange for repairs when needed.
  • Maintain accurate and confidential records and databases.


Qualifications & Skills

  • High school diploma or equivalent; relevant certifications or diploma in office administration is an advantage.
  • Proven experience in administrative or office support roles.
  • Excellent organizational and multitasking skills.
  • Strong communication and interpersonal abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to handle sensitive information with discretion.
  • Detail-oriented with good problem-solving skills.

Company Details

Calabria Shipping Agency is able to assist all types of Italian and foreign ships calling the port of Gioia Tauro and in Italy.Acroos E.U, UK & US Thanks to a network of agencies, Calabria Shipping can provide international representation in the Mediterranean. Professionals with a solid experience in shipping and a headboard organizational structure provide services which meets the specific needs of each client
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Data Analyst - Marketing Statistics

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P0H2N0 Fort Frances $25 - $35 per hour Climate Control Systems of Greenwood INC

Posted 14 days ago

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Full time Temporary

We are seeking a talented Data Analyst with a focus on Marketing Statistics to join our dynamic team. The ideal candidate will have a strong analytical mindset and a passion for interpreting data to drive marketing strategies. If you are detail-oriented, have excellent problem-solving skills, and thrive in a fast-paced environment, we want to hear from you!

Responsibilities:
  • Analyze marketing data to identify trends, patterns, and insights
  • Develop reports and dashboards to track key performance indicators
  • Collaborate with cross-functional teams to optimize marketing campaigns
  • Conduct A/B testing and other experiments to improve marketing effectiveness
  • Provide recommendations based on data analysis to drive decision-making
Qualifications:
  • Bachelor's degree in Statistics, Mathematics, Economics, or related field
  • 2+ years of experience in data analysis, preferably in a marketing or advertising setting
  • Proficiency in statistical software such as R, Python, or SAS
  • Strong knowledge of data visualization tools like Tableau or Power BI
  • Excellent communication skills and ability to present findings to non-technical stakeholders

If you are a data-driven individual with a passion for marketing and a desire to make an impact, we encourage you to apply for this exciting opportunity!

Company Details

Climate Control Systems of Greenwood INC is Greenwood's expertheating and cooling company. We offer furnace and air conditioning services in and around Greenwood. Please, feel free to contact us formore information on our services, products, and company. to provide maintenance on residential heating and air conditioning systems according to company standards providing the customer with a high quality experience.
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Software developer

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Remote $125 - $130 per year Prins Trucking

Posted 7 days ago

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Full time Permanent

Our company is seeking to hire a skilled software developer to help with the development of our current projects. Your duties will primarily revolve around building software by writing code, as well as modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. You will also be involved in directing system testing and validation procedures, and also working with customers or departments on technical issues including software system design and maintenance.

To be successful in this role, you will need extensive knowledge of programming languages and the software development life-cycle.

Software Developer Responsibilities:
  • Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
  • Directing system testing and validation procedures.
  • Directing software programming and documentation development.
  • Consulting with departments or customers on project status and proposals.
  • Working with customers or departments on technical issues including software system design and maintenance.
  • Analyzing information to recommend and plan the installation of new systems or modifications of an existing system.
  • Consulting with engineering staff to evaluate software hardware interfaces and develop specifications and performance requirements.
  • Designing and developing software systems using scientific analysis and mathematical models to predict and measure outcomes and design consequences.
  • Preparing reports on programming project specifications, activities, or status.
  • Conferring with project managers to obtain information on limitations or capabilities.


Company Details

Prins Trucking is a freight and logistics services company, specializing in trucking transportation. Founded in 1969, it is based in Michigan. The company is authorized to operate under MC186436 and USDOT 479264. Bloomberg.com states that the company is in the Industrial Services sector, within the Transportation & Logistics sub-industry. Prins Trucking provides freight and logistics services and is described as an interstate freight carrier.
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Senior Software Engineer

L6G 1B3 Markham, Ontario Experis

Posted today

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Job Description

ats

Our Direct client is seeking a Software Engineer to join their team. As a Software Engineer, you will be performing analysis, development and technical governance across both Run and/or Change and will be accountable for the maintenance, quality of code, and compliance to standards within the platform.

Job Title: Sr Software Engineer - Integrations
Duration: 6 Months Contract with possibility of extension
Hybrid: 3x /wk onsite
Location: Markham ON L6G 1B3

Top required skills:
1. Proficient in Java, Springboot, AWS - PR reviews, vetting PwC vendor work, assisting in cloud go live
2. Ability to work with architecture, program management and internal development team to ensure best practices/standards are followed while meeting delivery timeline
3. Excellent and clear communication skills with logical thinking

Role Purpose
• Analysis, development & implementation of change and/or run activity in accordance with the agreed digital/platform strategy, standards and governance for a business unit, project, program, platform or feature team
• Performing value adding governance & quality assurance to ensure customer outcome is delivered to the highest standards
• Defining technical specifications of solutions in accordance with the agreed digital/platform strategy incorporating service fundamentals, security and system performance
• Driving continuous improvement through technical and process innovation to optimise the way we deliver to our customers, promoting ways to leverage business benefit at every opportunity
• Subject matter expert providing advice, guidance, knowledge sharing and governance in their areas of expertise (business process, application and technical configuration)
• Analysis of user needs and define technical specifications
• Technical Development of existing programs, analysing and identifying areas for modification
• Building security, performance, monitoring and non-functional requirements within solution
• Performance and availability management including system health checks, performance monitoring and disaster recovery planning
• Identify and implementing Service improvements including production of improvement plans and applying software upgrades
• Technical development and governance of new projects and initiatives, assessing the impact of initiatives or projects on systems/applications
• Confirm that changes to the Platform are compliant with Aviva architecture standards, or deviations are agreed with the relevant governance authorities
• Champion process improvements, embedding new ways of working focus on driving up quality of deliverables and the way we operate within the Platform
• Promote and evolve Software Engineering Practice
• Propose innovative solutions or alternative approaches to difficult issues
• Stakeholder management of business and IT SME colleagues

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

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Senior Software Engineer

M4W3E2 East York, Ontario Mastercard

Posted today

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Job Description

ats

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Software Engineer Overview:
Mastercard is seeking a Senior Software Engineer to join our Security and Cyber Solutions team. In this role, you will design and implement scalable data engineering solutions on the Databricks platform while working closely with internal users across different locations.
The ideal candidate will have expert knowledge of software development processes, along with solid experience in testing and evaluating systems. This person should be highly motivated in finding technical issues and fixing them with meticulous code.
This is a hybrid position based in Toronto, Canada, requiring three days per week onsite.

Role:
• Develop tools and frameworks to automate the development, testing, deployment, and operation of services.
• Design and scale distributed applications using both synchronous and asynchronous patterns.
• Build reliable, efficient ETL pipelines and APIs for secure data access and analytics.
• Collaborate with global teams to evaluate and improve engineering efficiency, performance, and scalability.
• Monitor and maintain system functionality, identifying areas of improvement and proactively addressing issues.
• Partner with Product Managers and UX Designers to shape and deliver future product features and capabilities.
• Ensure high standards of software quality through best practices in code quality, testing, and documentation.

All About You:
• Proven track record as a Software Engineer or Developer in Agile environments, with the ability to lead technical initiatives end-to-end.
• Extensive hands-on experience with Python for building robust, scalable applications.
• Strong expertise with Databricks for developing, optimizing, and deploying large-scale data analytics and machine learning solutions.
• Prior experience with Elixir, React/JavaScript, HTML, and CSS for full-stack development.
• Proficiency in AWS, Terraform, and SQL, with practical experience deploying and managing cloud-based infrastructure.
• Experience designing and maintaining scalable ETL pipelines, integrating RESTful APIs, and leveraging big data frameworks such as Apache Spark and Hadoop.
• Familiarity with containerization and orchestration technologies such as Docker (Kubernetes a plus).
• Strong understanding of the software development lifecycle, networking, and system design principles.
• Skilled in scripting and test automation, enabling efficient CI/CD in cloud environments.
• Ability to produce clear, comprehensive documentation for development, testing, analytics, and support processes.
• Exceptional problem-solving skills and proven ability to collaborate with distributed, cross-functional teams.
• Excellent verbal and written communication skills, with the ability to convey complex technical concepts to both technical and non-technical audiences.
• Bachelor's degree in Computer Science, Engineering, or a related field; equivalent professional experience will be considered.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility


All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.




This advertiser has chosen not to accept applicants from your region.

Lead Software Engineer-(Python Expertise)

M4W3E2 East York, Ontario Mastercard

Posted 2 days ago

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Job Description

ats

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Software Engineer-(Python Expertise) Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview:
Mastercard's RiskRecon team is looking for a Lead Software Engineer to drive the design, development, and delivery of cutting-edge risk assessment software solutions. In this role, you will lead a team in building high-performance platforms, intuitive workflows, and compelling visualizations that empower users to gain insights and protect their assets. Your contributions will support Mastercard and its customers by ensuring secure, scalable, and innovative technology solutions.

Role:
• Design, develop, document, and test software components and subsystems, ensuring maintainability and version control best practices.
• Interpret technical specifications to create scalable, future-ready designs and contribute to project planning.
• Conduct functional and performance testing, enhance existing solutions, and build new full-stack applications.
• Drive the end-to-end software development lifecycle, including requirements gathering, design, implementation, testing, and deployment.
• Work closely with cross-functional teams, provide task estimations, and share expertise in emerging technologies and best practices.
• Lead and mentor a team of software engineers, fostering innovation, maintaining high-quality standards, and ensuring smooth development processes.

All About You:
• Proficiency in Full-Stack Development with extensive experience in both front-end (React, JavaScript, HTML, CSS) and back-end (Python, Node.js, Java, or Elixir) technologies, including API design, database management, and system integration.
• Experience with AWS and cloud technologies, Docker, Kubernetes, and modern data stores (PostgreSQL, MongoDB, Elasticsearch, Kafka).
• Familiarity with best practices in software development, including TDD/BDD, unit testing, CI/CD, and Agile methodologies.
• Solutions-oriented mindset with the ability to identify and implement the best-fit technologies to meet business needs.
• Proven experience in developing large-scale, secure web applications with a focus on performance and scalability.
• Strong communication and leadership skills, with the ability to collaborate in a dynamic, fast-paced environment.
• Demonstrated ability to thrive in an entrepreneurial setting while embodying Mastercard's core values: trust, partnership, initiative, and agility.
• Bachelor's degree in computer science, Software Engineering, or a related technical field, or equivalent practical experience.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility


All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.




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Lead Software Engineer

M4W3E2 East York, Ontario Mastercard

Posted 13 days ago

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Job Description

ats

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Software Engineer Lead Software Engineer

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The RiskRecon team is looking for a Lead Software Engineer to lead and help a team in designing, developing, and delivering risk assessment software solutions with a high level of innovation as well as integrations in support of Mastercard and its customers. The challenge is to create a high-performing platform, compelling visualizations, and intuitive workflows that allow users to derive insights and in turn protect their assets.

Role

Design, code, document, and test components/subsystems to a high standard, ensuring solutions are easily maintainable and tracked in a version control system.

Must be solutions-oriented-ultimately finding and implementing the 'best fit' solution to address the requirement on time while interpreting technical specifications to produce detailed designs with future extension in mind.

Perform functional and performance testing of solutions, collaborate with other Software Engineers on testing processes, and ensure adequate test coverage in unit testing, system testing/integration, and performance testing.

Provide task estimates, assess the level of complexity, and provide input to project scheduling while ensuring tasks get executed on time and to required standards.

Pass on knowledge of various technologies to other team members and functions while designing, building, and maintaining efficient, reusable, and reliable code.

Improve existing and build new full-stack solutions while being accountable for the full systems development life cycle, including high-quality requirements documents, use cases, design, test strategy, performance benchmarking, and deployment plans.

Conduct feasibility studies, cost and time analysis, and detailed estimates while ensuring the release rollout and contingency/back-out plans are well documented.

All About You

Experienced in leading teams to design and build scalable full-stack applications using Python, Node.js (backend), React (frontend), and AWS for cloud-native solutions."

Proficiency in Software Development Best Practices (TDD/BDD, Unit Testing, Continuous Delivery) with a strong understanding of Software Engineering Concepts and agile methodology.

Very good analytical and problem-solving skills, with solid experience in Python and a strong knowledge of internet-related technologies (TCP/UDP, DNS, HTTP, etc.).

Experience with AWS and cloud technologies is required, along with experience with Docker containers and a wide range of data store technologies such as Postgres, MongoDB, Elasticsearch, Kubernetes, and Kafka.

Ability to adapt to and learn new programming languages quickly, with prior experience in Elixir, React/JavaScript, HTML, and CSS as a plus.

Prior experience contributing to the development of large-scale web applications, delivering secure solutions, and demonstrating a high degree of flexibility in an entrepreneurial environment.

Strong communication skills-both verbal and written-with a willingness and ability to quickly learn and take on new challenging opportunities.

Demonstrate Mastercard Core Competencies-trust, partnership, initiative, and agility-while holding a Bachelor's degree in Computer Science or equivalent experience.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility


All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.




This advertiser has chosen not to accept applicants from your region.

Entry-Level Technical Support Agent (Full-Time)

B1P 1W8 Sydney, Nova Scotia The Sydney Call Centre

Posted 13 days ago

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traffic
POSITION OVERVIEW: TECHNICAL SUPPORT AGENT (FULL-TIME)

As a technical support representative, you will handle blended inbound phone interactions with residential and business customers. You will troubleshoot account issues, provide general customer service, and up-sell customers on products and services when appropriate.

There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program; however, we can usually find something that works for everyone.

This is an entry-level position that offers on-the-job paid training. While prior contact center experience isn't required, experience in customer service, tech support, inside sales, or back-office support is a plus. Candidates should be highly reliable, have excellent communication skills and be willing to constantly learn on the job.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

:

POSITION RESPONSIBILITIES: WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Essential Duties
  • Handle inbound and outbound contacts in a courteous, timely, and professional manner
  • Ensure first call resolution through problems solving and effective call handling
  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
  • Accurately document and process customer claims in appropriate systems
  • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
  • Comply with requirements surrounding confidential information and personal information
  • Escalate customer issues to the appropriate staff and managerial for resolution as needed
  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
  • Adhere to all attendance and work schedule requirements
CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT?

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred (Not Required)
  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience
COMPENSATION DETAILS: WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
  • Paid Time Off: Earn PTO and paid holidays to take the time you need.
  • Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
  • Life Insurance: Access life insurance options to safeguard your loved ones.
  • Supplemental Insurance: Accident and critical illness insurance
  • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
  • Paid Training: Learn new skills while earning a paycheck.
  • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
  • Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

SCHEDULE: NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?

We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization .

PHYSICAL REQUIREMENTS: This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT: All MCI Locations
  • Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
REASONABLE ACCOMMODATION: Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER: At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.



MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.



MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment . click apply for full job details
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Lead Software Engineer-(Python Expertise)

M4W3E2 East York, Ontario Mastercard

Posted 2 days ago

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Job Description

full time

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Software Engineer-(Python Expertise) Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview:
Mastercard's RiskRecon team is looking for a Lead Software Engineer to drive the design, development, and delivery of cutting-edge risk assessment software solutions. In this role, you will lead a team in building high-performance platforms, intuitive workflows, and compelling visualizations that empower users to gain insights and protect their assets. Your contributions will support Mastercard and its customers by ensuring secure, scalable, and innovative technology solutions.

Role:
• Design, develop, document, and test software components and subsystems, ensuring maintainability and version control best practices.
• Interpret technical specifications to create scalable, future-ready designs and contribute to project planning.
• Conduct functional and performance testing, enhance existing solutions, and build new full-stack applications.
• Drive the end-to-end software development lifecycle, including requirements gathering, design, implementation, testing, and deployment.
• Work closely with cross-functional teams, provide task estimations, and share expertise in emerging technologies and best practices.
• Lead and mentor a team of software engineers, fostering innovation, maintaining high-quality standards, and ensuring smooth development processes.

All About You:
• Proficiency in Full-Stack Development with extensive experience in both front-end (React, JavaScript, HTML, CSS) and back-end (Python, Node.js, Java, or Elixir) technologies, including API design, database management, and system integration.
• Experience with AWS and cloud technologies, Docker, Kubernetes, and modern data stores (PostgreSQL, MongoDB, Elasticsearch, Kafka).
• Familiarity with best practices in software development, including TDD/BDD, unit testing, CI/CD, and Agile methodologies.
• Solutions-oriented mindset with the ability to identify and implement the best-fit technologies to meet business needs.
• Proven experience in developing large-scale, secure web applications with a focus on performance and scalability.
• Strong communication and leadership skills, with the ability to collaborate in a dynamic, fast-paced environment.
• Demonstrated ability to thrive in an entrepreneurial setting while embodying Mastercard's core values: trust, partnership, initiative, and agility.
• Bachelor's degree in computer science, Software Engineering, or a related technical field, or equivalent practical experience.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility


All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.




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