3,192 IT Director jobs in Canada
Information Technology - Director, People Technology
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THE TEAM
The mission of the Business Support Solution Delivery Department is to design, build, deliver and operate robust, efficient and scalable Business Support technology solutions that align with our strategic business and technology goals.
THE OPPORTUNITY
Aritzia is growing, and the People Technology team in our Business Support Solution Delivery department is growing with it. This is a unique opportunity to be part of the team responsible for designing, implementing, and continuously improving Business Support technology solutions. As the Director, People Technology, you will oversee the development of a strategic roadmap for the prioritization, implementation, and management of People technology solutions that meet business requirements and scale with our accelerating business. You will collaborate with internal People & Culture partners and external partners to lead the team in the delivery of transformative technology projects that enable Aritzia's high performing talent to drive business results. With people at the heart of everything you do, you will support your high-potential people to grow rewarding careers at Aritzia - while enjoying one yourself.
THE ROLE
As the Director, People Technology, you will lead the team to:
- Establish a clear vision and strategic direction for People technology solutions at Aritzia, ensuring timely prioritization of opportunities, leveraging top talent, and driving efficiency while making smart investments
- Identify and deliver innovative People technology solutions that meet business needs for today and tomorrow
- Collaborate with cross-functional partners to gather and translate business requirements into scalable, user-centric technology designs
- Determine the proper technical architecture and technical feasibility for proposed People technology solutions
- Ensure the design intent is realized and works seamlessly with existing systems and infrastructure
- Provide reliable and performant People technology solutions with excellent proactive and reactive support
- Work with the appropriate cross-functional partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience
The Director, People Technology has:
- Proven skills, education, and/or applicable certifications in:
- Workday or other Human Resource Management Systems, Payroll, Workforce Planning, ERP, Financial Reporting, and Business Intelligence systems
- Industry specific human resource process and technology challenges or automation projects
- Working with internal and external development teams
- Gathering requirements and turning them into solution designs
- A commitment to learn, apply, champion, and enrich Aritzia's Values, Business and People Leadership principles
- The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes
- The ability to set clear objectives and design a strategy that inspires the team
- A dedication to quality and investing in results and new business opportunities that add value
he typical hiring range for this position is $150,000 - $250,000 per year. The final agreed upon salary may vary based on factors such as job-related knowledge, skills and experience. Additionally, this position may be eligible for bonus and equity.
We are always looking for top talent. If your qualifications differ from those listed above, the scope of work and final agreed upon (salary/wage) may be adjusted to reflect your individual qualifications.
Aritzia's Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy. With comprehensive benefits, aspirational workspaces and elevated employee perks and experiences - we provide it all.
THE PERKS
Some of the industry-leading benefits you will receive working at Aritzia:
- Product Discount - Maybe you've heard of our famous product discount? Or our exclusive private shopping events? You have now.
- A-OK Commissary & Cafe - Everyday Luxury dining, exclusive to Aritzia. Our in-house bistro and cafe is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining.
- The SET - Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes and optional personal training. Open 7 days a week, it works out well.
- Aritzia Virtual Wellness - Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they're physical, mental, social or financial.
- Aspirational Workplace - Our offices are specially designed to be spaces of creativity, productivity and inspiration. They're also dog friendly. Woof.
- Amenities - Additional amenities include a private parent's room, shower facilities with elevated complementary conveniences, bike rooms and more.
- The Extras - We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos and on-site medical care.
Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.
Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.
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Director, Information Technology
Posted 1 day ago
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Yamaha Motor Corporation (“YMC”) is a publicly listed Japanese Corporation in the business of manufacturing and distributing recreational products to dealers and customers around the world. YMC is a Kando creating company; “offering more excitement and a more fulfilling life for people”.
Yamaha Motor Canada Ltd (“YMCA”) is a subsidiary of YMC, responsible for distributing Yamaha Motor products to Canadian dealers and consumers. YMCA’s Vision is to “Create Lifelong Memories by Connecting People through Unique Canadian Outdoor Experiences”. YMCA executes its day-to-day activities in reference to its defined values: “Be Inclusive”, “Think Customer”, “Own it!”, “Innovate Now!”, “Trust & Integrity”, “Be Agile”, and “Drive results”.
Reporting to the President, YMCA, the Director of Information Technology has a seat at the leadership table and will be seen as a key contributor to the definition and execution of YMCA Technology strategy.
The Information Technology function is delivered on a global, regional, and local basis. There are many common platforms in North America with common resources. A significant expectation of the role will be to act as the leader representing Canada at the regional IT table, doing so within the regional IT governance framework and in close collaboration with YMUS IT leadership.
Key Duties & Responsibilities
Regional Business Liaison
- In partnership with the YMCA Leadership Team and YMUS IT Organization coordinates IT Annual Planning and Strategy processes across all business functions within YMCA to prioritize projects/activities for the organization.
- Builds and maintains strategic relationships with internal customers, including IT partners, senior business leaders, and suppliers and acts as the regional liaison (IT ambassador) between each business function and the North America IT Organization.
- Represents YMUS IT in YMCA Business Leadership forums.
- Improves the Customer Service and delivery of all IT services within YMCA. This role will coordinate between the business needs and the different IT teams within the YMUS IT organization.
Leadership
- In collaboration with the YMUS IT Leadership team, oversees local YMCA resources including hiring, talent management & succession planning, assignment of projects/work, performance management, career development, training, and development.
Managing the Implementation of Business Solutions
- Oversees, assesses, and plans IT needs for information technology solutions and recommends strategic and tactical solutions which achieve business objectives.
- Facilitates the applications governance process to gain consensus and define a prioritized set of business outcomes, translates business strategy into an aligned IT strategy and portfolio of projects and communicates their status, monthly metrics, and challenges/opportunities to senior business leadership.
- Refines, promotes, and executes to the IT strategy to drive consistency as well as a future vision and plan that promotes “One Yamaha” solutions that provide our business a competitive advantage.
- Provides support and facilitates assessment/evaluation of the technical and business fitness of the application portfolio and their associated costs and risks.
- Responsible for the evaluation of local IT systems and day-to-day operations in support of business priorities and issue resolution.
- Leads local application team and drives quality support and project delivery to the local business needs.
- Works with the YMUS security team to ensure that the organization's applications are effectively secured and that risks are mitigated.
Transformation
- Works closely with Innovation/Transformation partners to help deliver technology solutions in support of business transformation needs defined by the business.
- Develops and enhances methodologies and practices for application delivery management in line with best practice and practical experience of continuous improvement. Implements and manages status reporting, metrics, and benchmarks.
Financial Management and Administration
- In partnership with regional business leaders and IT COEs, prepares and monitors budget for area of responsibility. Works with finance leaders on annual IT budgets/forecasts and partners with regional VP leaders on OPEX/CAPEX analysis and approvals.
- May perform process quality and adherence audits. Responsible for the completion of JSOX, required documentation, and any subsequent corrective action plans.
Education Requirements and/or Experience Requirements
- Program of Study: Computer Science, Business Administration or equivalent
- Years of Experience: 5+ years of Vendor Management, 10+ years of People/Team Management, 10+ years of Senior Level Leadership, 15+ years of Information Technology
Skills & Abilities
- Excellent Communication skills that build trust, create open channels of communication, and achieve collective buy-in.
- Excellent Change Management skills, able to push through tough decisions in a fast and effective manner.
- Demonstrated ability to cultivate solid relationships with regional business and functional partners.
- Eagerness for continuous improvement. Self-starter that wants to get things done.
- Ability to define the strategy and translate strategy into operational execution, leveraging process expertise and analytics.
- Experience with SAP, MS Office, Visio, MS Project or other PM applications.
- Strong business acumen, ability to align development activities with the overall business strategy of the organization.
- Experience in business processes and IT systems.
- Able to work across a variety of different business units/regional locations with an understanding of the specific IT needs/requirements and customer satisfaction expectations.
- Strong communication and collaboration with regional VP and directors to reach consensus on strategies and tactics.
- Strong collaboration with North American IT team as required.
- Ability to communicate and interface with all internal departments and their business leaders at all levels.
- Ability to communicate and interface with external vendors that are part of the processes/technology of the IT delivery ecosystem.
- Contacts with vendors that will participate in process and technology improvements.
Travel and Overtime Requirements
- Occasional national travel within Canada.
- Occasional international travel.
- Some overtime may be required, as well as project-based overtime.
Yamaha Motor Canada Ltd. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
#J-18808-LjbffrDirector, Information Technology
Posted 1 day ago
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Define and lead the organization’s long-term IT vision and roadmap across restaurant and corporate systems
Align technology initiatives with broader company goals including guest experience, operational efficiency, and scalability
Continuously evaluate emerging technologies and recommend solutions to maintain a competitive edge
Systems Management & Delivery
Oversee implementation, optimization, and support of store-level systems, including POS, kitchen display, mobile ordering, loyalty, digital menu boards, and back-office platforms
Ensure seamless integration between platforms (e.g., HRIS, finance, scheduling, supply chain) for streamlined business intelligence and reporting
Lead all aspects of IT operations, including infrastructure, cybersecurity, compliance, disaster recovery, and help desk
Build and lead a high-performing internal IT team, providing coaching, mentorship, and clear direction
Manage third-party technology vendors and service providers, negotiating contracts and ensuring accountability for quality and performance
Foster a service-focused, collaborative IT culture that empowers restaurant operators and internal departments
Cross-Functional Collaboration
Partner closely with Operations to understand field challenges and deliver tools that drive simplicity, speed, and service consistency
Collaborate with Finance and Development on budgeting, forecasting, new store openings, and capital projects
Work with Marketing to support digital platforms such as mobile apps, guest engagement tools, and loyalty programs
Embody the values of their culture by delivering with care, urgency, and integrity
Champion user adoption through training, communication, and change management support
Foster a culture of innovation, inclusion, and continuous improvement across the technology function
Requirements
8+ years of progressive IT leadership experience, preferably within QSR, retail, hospitality, or multi-unit operations
Proven success delivering scalable technology strategies across multiple locations and functions
Deep knowledge of restaurant operations and experience with POS systems, mobile ordering, loyalty platforms, and back-office tools
Familiarity with ITIL, cloud infrastructure, data security, and system integration best practices
Track record of leading cross-functional teams, managing large-scale projects, and optimizing vendor relationships
Strong communication, analytical, and change management skills
A collaborative mindset and hands-on leadership approach
A passion for hospitality and supporting front-line operators with systems that work
Corporate Culture
They’re more than just a restaurant group — they're a community of passionate operators, thinkers, and innovators. Their business is growing, their brands are beloved, and they’re building for the future. You’ll have the opportunity to lead meaningful transformation, shape the guest and team experience, and make a tangible impact across hundreds of restaurants nationwide.
This is a high-impact role for a strategic and empathetic technology leader who wants to work in a fast-paced, people-focused environment. If you’re ready to roll up your sleeves and deliver technology with purpose, please connect.
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#J-18808-LjbffrDirector, Information Technology
Posted today
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Job Description
Salary: $100,000 - $110,000
The Vancouver Whitecaps Football Club is seeking a strategic and operational leader to serve asDirector, Information Technology . The successful candidate will be responsible for overall leadership and administration of all aspects of the Clubs IT infrastructure, equipment, support services, network/systems administration and cybersecurity across the Clubs offices and training facility. This role will work closely with the Coordinator, IT and act as key liaison with the Major League Soccer (MLS) technology team to ensure a secure, scalable, and high-performing technology environment that aligns with the Clubs strategic goals and the unique demands of a professional sports organization.
Key Responsibilities
- Lead the delivery and operation of core IT services, including compute, storage, virtualization (VMware), cloud infrastructure, SaaS platforms, telecommunications systems, and application management.
- Oversee the IT Service Desk and collaborate with the People & Culture (P&C) department for on and off-boarding processes, ensuring high service levels for daily operations.
- Manage systems administration for physical and virtual servers, including backups, Microsoft Intune, JAMF, Active Directory, and application updates.
- Ensure network performance, security, and remote work infrastructure meet current and future Club and MLS needs.
- Development and daily management of the departments budget.
- Maintain and manage Club-owned technology inventory, including servers, AV, laptops, mobile devices, and networking equipment.
- Lead IT infrastructure projects, including strategic development, RFPs, vendor selection, implementation, follow up and upgrades with minimal disruption to operations.
- Stay current with emerging technologies and industry trends, providing strategic recommendations to executive leadership.
- Represent the Club in MLS technology working groups and ensure alignment with league-wide initiatives.
- Ensure compliance with local, national, and international privacy laws and regulations in collaboration with Legal, Business Intelligence, and Marketing.
- Develop and maintain business continuity and disaster recovery plans, including regular testing and updates.
- Mentor and develop the Coordinator, Information Technology, fostering a high-performance, customer-focused culture.
- Coordinate internal and external audits related to IT infrastructure and governance.
- Ensure adherence to IT governance frameworks (e.g., ITIL) and manage service provider relationships and SLAs.
Qualifications & Experience
- Bachelors degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
- 7+ years of experience designing, building, and managing enterprise IT infrastructure.
- 5+ years in a leadership role overseeing IT support, infrastructure, or systems administration teams.
- 3+ years managing IT service desks or providing IT support in sports, entertainment, or large event environments.
- Strong experience with Microsoft Intune, Active Directory, VMware, cloud platforms (Azure, Google Cloud), and backup/DR solutions.
- Familiarity with SaaS platforms, cloud-based storage, and mobile device management.
- Proven ability to manage multiple priorities and lead cross-functional projects.
- Excellent communication, project management, and interpersonal skills.
- Experience with IT governance, compliance, and regulatory standards.
- Ability to work flexible hours, including occasional evenings and weekends as required.
The Club
Vancouver Whitecaps FC is the longest-running professional soccer club in Canada and the United States. Since its inaugural season in 1974, the club has united generations of loyal fans in British Columbia and beyond. With academies in eight out of ten provinces, a network of partner clubs, and hundreds of camps and clinics every year, Whitecaps FC provide a foundation for Canadas soccer future.
We are also strongly committed to providing opportunities to Canadian athletes, both male and female, with the largest soccer development structure in Canada. This includes academy programs in eight of ten provinces across the country.
In addition to building a winning team on and off the pitch, the Club places great importance in giving back to our community, harnessing the power of sport to create a stronger, more equitable & inclusive society through three key community goals: helping meet critical needs, using soccer to build life skills and creating soccer participation opportunities in Indigenous communities.
Vancouver Whitecaps FC believes that diversity and inclusion is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. This includes but is not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People & Culture department.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
"Within these walls, you are welcomed, accepted, and respected.
Here, no matter who you are or where you come from, you are home. And youre part of the team regardless of your age, sex, sexual orientation, gender identity or expression, race, marital or family status, disability, or religious belief or non-belief. All we ask is that you be ethical and inclusive in all that you do. Be respectful of all players, fans, and staff, and remember to cheer loudest for the ones wearing the blue and white. Go Caps!"
No recruiters or agencies, please.
Director, Information Technology
Posted today
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Job Description
Position Title: DIRECTOR, INFORMATION TECHNOLOGY (IT)
Reports to: Executive Director, Shared Services
Supervision of: Computer Technicians
Records & Information Management Coordinator
Records & Information Management Worker
Senior Systems Administrator
Organizational Status
The Haisla Nation is the band government of the Haisla people. Our mission is to build a powerful, prosperous and proud community, healthy in mind, body and spirit. We believe in building a strong and thriving community, with healthy and happy members and a sustained and prosperous environment. We are about 2023+ people, with approximately 700 living in Kitamaat Village. We have lived off the land and waters of our traditional territory for thousands of years, and it remains the focus of all we do.
The IT department provides reliable, secure, and innovative technology services to the Haisla Nation, enhancing the Nation's operations, communication, and records management. The department supports the Nation's goals by ensuring seamless access to technology, safeguarding data integrity, and fostering a culture of continuous improvement in IT and Records and Information Management (RIM).
Duties & Responsibilities
Strategic Leadership: The Director, IT collaborates with the Executive Director, Shared Services to develop the strategic and operational plans for the IT in alignment with organization-wide objectives.
- Participate in strategic planning initiatives with the Executive Directors and Directors.
- Develop and implement the IT strategic and operational plan (showing key milestones, goals, and budgets).
- Monitor progress of the IT strategy and plan and recommend strategies to mitigate risks and address issues so that work is completed within approved timelines with intended benefits.
- Ensure the development and delivery of high-quality services and outcomes that are consistent with the mission, principles, values, policies, and procedures.
- Drive innovation by adopting new technologies and improving existing processes to enhance service delivery and operational efficiency.
- Recommend and lead new tools and systems in alignment with current trends in the field and to support the efficient and effective operations of Haisla Nation.
- Participate as an organizational representative in collaborative partner networks and in related community, social, and economic development activities.
- Provide analyses, recommendations, and/or reporting to the executive leadership team as requested.
Departmental Leadership: The Director, IT oversees and manages the strategic operations of the IT department.
- Work with departmental staff to oversee and ensure adherence to department purpose, principles, policies, and procedures.
- Analyze the operational requirements of all departments to determine their technology needs.
- Oversee the management and monitoring of the Haisla Nation's IT projects that align with the department’s mandate.
- Maintain technology operations, including systems administration, network management, telecommunications management, system and data security, and system and data backup.
- Protect the Nation's digital assets from unauthorized access, breaches, and other cyber threats through robust security protocols and regular audits.
- Oversee the development and delivery of technology training to all staff.
- Build the capacity of departmental staff to effectively deliver on department goals and ensure service delivery is cohesive, efficient, and aligned with strategic objectives.
- Work with internal and external service providers to ensure services are relevant, coordinated, and integrated across departments.
- Implement appropriate monitoring and evaluation frameworks for all departmental deliverables to drive continuous improvement and impact of the Haisla Nation's IT infrastructure.
- Develop and maintain departmental policies and procedures. Develop and implement business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss.
- Ensure all required reporting is completed accurately and on time.
- Oversee the purchase and maintenance of efficient and cost effective technological equipment and software.
- Collaborate with external partners to inform service delivery and ensure the organization’s services are consistently presented positively.
- Ensure all data is managed in compliance with relevant laws, regulations, and Haisla Nation policies, safeguarding the integrity and confidentiality of sensitive information.
Financial & Risk Management: The Director, IT develops and oversees the department’s budgets, ensuring sound financial management, while also minimizing any risk to the Haisla Nation.
- Develop and monitor departmental budgets and reporting requirements.
- Direct departmental staff in maintaining appropriate fiscal controls to ensure operations are within the scope of the annual budget.
- Liaise with the Finance department to ensure financial metrics are identified and tracked for optimal fiscal reporting and performance.
- Ensure that effective risk management activities are developed, implemented, and evaluated.
- Ensure departmental activities are in compliance with policies, procedures, and legal standards.
People Leadership: The Director, IT supports the capacity and capability of their direct reports, including their professional development. The Director, IT is a resource and mentor to the team, providing guidance and direction on risks, issues, or problems to ensure services achieve intended benefits and meet expectations.
- Foster a respectful workplace and cooperative working relationships with all employees.
- Ensure employees are appropriately trained and aligned with the Haisla Nation's mission, vision, values, policies, and procedures.
- Develop and lead a high-performing team, supporting both personal and professional development through effective coaching and mentoring.
- Work with the HR department to identify capacities needed (skillsets and competencies) to achieve departmental goals.
- Lead the hiring, evaluation, professional development, discipline, and dismissal of staff within the department.
- Build the capacity of departmental staff by implementing processes for orientation, training, and performance appraisal.
- Monitor the attendance of staff within the department and manage attendance issues including absenteeism, authorizing overtime, leave requests, vacations, etc.
- Work with the HR department to ensure human resource and labour relations processes are effective, efficient, and timely.
- Work with the HR department to ensure the workplace meets all health and safety guidelines.
- Lead and attend required departmental and other related meetings with staff and the community.
- Serve as a role model regarding the organization’s values and leadership principles.
Skills & Qualifications
- Master’s degree in a related field preferred, or an equivalent combination of training and experience.
- 7 to 10 years of experience providing organizational and operational leadership, particularly as it relates to IT infrastructure.
- Experience working for a band government or Indigenous organization is an asset.
- Ability to set goals and develop a strategic plan and shared vision for the department.
- Ability to provide strategic direction and leadership to direct reports and ongoing support for their performance and development.
- Strong analytical, problem-solving, and decision-making skills.
- Strong organizational and time management skills with an attention to detail.
- Strong interpersonal, communication, and presentation skills with the ability to professionally connect with and influence a diverse group of individuals.
- Strong leadership skills to lead projects, identify issues, design solutions, and evaluate results.
- Strong people leadership skills, including building and leading high-performing teams.
- Satisfactory completion of criminal records check (with vulnerable sector screening if relevant).
Salary Range : $109,000.00 - 134,000.00 annually
Position Type : Full-time
Closing Date : Will remain open until the position is filled.
While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.
Director Information Technology Infrastructure
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Direct message the job poster from Maarut Inc
The IT Director, Infrastructure is a pivotal leadership role responsible for the strategic direction, operational excellence, and modernization of the enterprise's hybrid computing infrastructure. This role is also responsible for the architecture and the design of the ecosystem throughout the modernization journey. This includes on-premises systems, cloud platforms, and the foundational services supporting a modern data and AI ecosystem. The Director plays a critical role in evolving infrastructure practices toward automation, security, and scalability while leading a high-performing team and ensuring alignment with organizational priorities.
Experience:
Bachelor's degree in Computer Science, Information Technology, or a related field;
Master's degree preferred.
10 years of progressive experience in IT infrastructure management, with 5 years in a leadership role.
Extensive hands on experience managing both on-premises and cloud infrastructure environments (e.g., AWS, Azure, GCP).
Deep understanding of DevOps best practices specific to the management of infrastructure.
Proven track record of leading and executing infrastructure modernization and cloud migration projects.
Proven track record developing and implementing architecture patterns for both cloud and on premise systems.
Strong knowledge of server virtualization, storage technologies, networking principles, and operating systems.
Experience working with Data bricks, Fabric, or comparable data stacks.
Excellent understanding of security best practices and compliance requirements for infrastructure and infrastructure as code.
Exceptional leadership, communication, interpersonal, and problem-solving skills.
Ability to communicate technical concepts to both effectively technical and non-technical audiences.
Strong vendor management and negotiation skills.
Seniority level
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#J-18808-LjbffrDirector Technology Operations
Posted 1 day ago
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Who we are
Univeris has been successfully building and modernizing wealth management software for over 30 years. We are the go-to solution for many financial services firms (e.g., mutual fund dealers, securities dealers, wealth management firms and insurance companies) that want to stay competitive in an intriguingly digital world. To date, more than 25,000 financial advisors and 1.5 million investors in 12 countries have converted to our money-managed platform—with over $450B in Assets Under Administration. Why? Because we have the technology to streamline portfolio management, drive efficiencies and improve productivity.
At Univeris, we value talent and ideas. This means our employees have the freedom to do things they know would be great and meaningful for our clients and for the company. We’re looking for people who are creative, get excited by new opportunities to learn and grow and feel at home by an organization that supports them. Ready to start your career?
The Opportunity
We are seeking an experienced and operationally-driven leader for the role of Director, Technology Operations. Reporting directly to the CTO, the successful candidate will be responsible for transforming our global technology operations into a disciplined, process-oriented, and highly efficient organization. This is a critical role focused on building a scalable operational framework, harmonizing our global teams, and fostering a culture of accountability and self-sufficiency. The ideal candidate is a hands-on leader who thrives on creating order, documenting processes, and delivering measurable results.
The Role- Operational Accountability: Hold ultimate accountability for the stability, reliability, and performance of the global technology operation, including incident management, service delivery, and infrastructure uptime.
- Operational Framework Development: Design, implement, and enforce a robust operational framework, including comprehensive Standard Operating Procedures (SOPs), for all technology operations functions (e.g., SecOps, Corporate Infrastructure, DevOps, and SaaS Operations).
- Strategic Planning & Execution: Instill a culture of disciplined planning and execution with a focus on measurable outcomes. Implement rigorous project management methodologies, including effort estimation, clear prioritization, and the distinct tracking of planned (project) versus unplanned (incident) work.
- Process Harmonization: Lead the harmonization of our global teams in Canada, Spain, and LATAM by standardizing procedures, documentation, and operational tooling. Create a consistent, scalable, and well-engineered service delivery model.
- Performance Management: Define, measure, and report on key operational metrics (KPIs), objectives (OKRs), and service level objectives (SLOs) to provide clear visibility into the health and performance of technology operations and to drive data-informed decision-making.
- Team Leadership & Mentorship: Manage and mentor a distributed, global team, fostering self-sufficiency and accountability through clear processes and documentation rather than constant direct oversight.
- People Management: Lead all aspects of team management for a global, distributed team, including hiring, onboarding, formal performance management, and defining career development pathways to nurture and retain talent.
- Stakeholder Communication: Communicate effectively with C-level stakeholders, providing clear, concise updates on operational performance, strategic initiatives, risk management, and project status.
- Vendor & Security Management: Manage relationships with technology vendors and service providers to ensure effective service delivery. Ensure all operations adhere to strict security measures and are compliant with relevant regulations and industry standards.
- Documentation Excellence: Champion and enforce high standards for technical writing and documentation across the team, ensuring processes and infrastructure are clearly documented to support global scalability.
- Bachelor's degree in Computer Science, Information Technology, or a related field; advanced degree preferred.
- Proven experience (8+ years) in a leadership role overseeing technology operations, with a strong emphasis on infrastructure, IT service management, and process engineering.
- Full proficiency in both English and Spanish is mandatory.
- Demonstrated expertise in building and managing mature, process-driven technology operations teams.
- Exceptional discipline in planning, execution, and results-oriented management.
- Mastery of creating, documenting, and implementing Standard Operating Procedures (SOPs) in a technology environment.
- Proven ability to manage, mentor, and empower global, remote teams, fostering a culture of accountability.
- Deep understanding of how to define, track, and leverage operational KPIs, OKRs, and SLOs to improve performance.
- Excellent technical writing skills and a commitment to thorough documentation.
- Superb communication and stakeholder management skills, with experience presenting to senior leadership.
- A pragmatic approach to technology, focused on realistic assessments and foundational stability.
- Experience working in an agile environment
- Relevant certifications such as ITIL, PMP, or COBIT.
- Deep experience in the financial services or wealth management technology sector.
$ - 0 a year
Please note: The salary range listed is a placeholder and not reflective of the actual compensation. Final compensation will be discussed during the interview process based on experience and fit.
The Work Environment
Our mid-sized office is in a fantastic downtown location — just a 5-minute walk from Union Station, making it ideal for commuters, and right on the edge of the Financial District.
We work on a hybrid model with two in-office days per week, combining the benefits of in-person collaboration with the flexibility of remote work.
We offer a flexible schedule, however, some work outside of normal business hours may be required on occasion due to time-constrained activities or collaborating with remote teams
Our Culture
Our culture is what makes Univeris a fantastic place to work! We have an inclusive work environment that is collaborative, dynamic and open to new ideas. We incorporate integrity, honesty and commitment into all aspects of our business functioning. From our open door policy to our engaging company events, we take every opportunity to ensure that our employees are empowered, valued and celebrated.
In addition to our culture, we have other amazing benefits and perks that we offer to ensure you are at your best:
- Competitive compensation reviewed twice a year
- Robust health benefits, including yearly health care spending account available since day one and matching RRSP contribution program.
- Schedule flexibility - we know our employees have lives outside of work and don't mind if you need to run to a mid-day doctor's appointment or pick up a kid early from school!
- Work From (Almost) Anywhere Policy: you can work from (almost) anywhere for up to 3 months.
- Vacation entitlement grows with your tenure
- Personal and Sick Days are provided to the whole organization
- Professional Development and Growth opportunities as we are in a high-growth mode including mergers and acquisitions, massive projects in the pipeline and constantly changing dynamics of post-pandemic reality
At Univeris, we embrace diversity and inclusion and are committed to equal employment opportunity. We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process may e-mail a request
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
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