1,320 Customer Service & Helpdesk jobs in Canada

The Balance Institute Pty Ltd specializes in delivering compassionate, learner-centered educational services to support families through life’s pivotal transitions. We believe in empowering every individual with knowledge, clarity, and confidence.

Role Summary:
As a Customer Service Representative, you'll be the friendly and knowledgeable first point of contact for our learners and partners. Your role is key in creating smooth, positive interactions and strengthening relationships.

What You’ll Do:

• Manage inquiries via phone, email, and chat
• Help with enrollment, scheduling, billing, and account support
• Resolve service issues with empathy and accuracy
• Liaise with internal teams to ensure records are accurate
• Strive for first-contact resolution and client satisfaction

You’ll Bring:

• Great communication and problem-solving skills
• Empathy and patient, calm demeanor
• Familiarity with CRM or MS Office tools
• Previous customer-facing experience is a plus

Why Join Us:
We offer development opportunities, a flexible work environment, and the chance to make a meaningful difference in people’s educational journeys. You’ll help uphold our standard of excellence and care.

We are seeking a dedicated and motivated Remote Customer Service & Helpdesk professional to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support while helping to resolve issues efficiently and effectively. Your primary responsibility will be to assist customers with their inquiries, provide troubleshooting solutions, and ensure that they have a positive experience with our company. As a remote position, you will have the flexibility to work from home, but you will be expected to maintain a high level of responsiveness and professionalism. We value individuals who are passionate about customer service and possess strong problem-solving skills. Your ability to communicate clearly and effectively will be essential as you navigate a diverse range of customer needs and expectations. By leveraging technology and your communication prowess, you will play a vital role in enhancing our customers' experiences and contributing to the overall success of our organization. If you have a strong desire to help others and the required skills to excel in a remote environment, we encourage you to apply and become a valuable part of our customer service team.

• Respond promptly to customer inquiries via phone, email, and chat.
• Diagnose and troubleshoot customer issues related to products and services.
• Provide detailed product and service information to customers.
• Document all customer interactions and resolutions in the helpdesk software.
• Escalate complex issues to higher-level support when necessary.
• Maintain a comprehensive understanding of company policies and procedures.
• Participate in training and development programs to continuously enhance skills.

• Proven experience in customer service or helpdesk support roles.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a proactive mindset.
• Ability to work independently in a remote environment.
• Familiarity with helpdesk software and ticketing systems.
• Basic technical knowledge of computer systems and software applications.
• Strong organizational skills and attention to detail.

Job Overview

At Just Health, we believe that lasting wellness begins with meaningful relationships. We're looking for a Client Success Associate who thrives on helping others succeed. This role is all about guiding clients through their health journey, ensuring they feel supported, informed, and empowered every step of the way.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of clients
• Onboard new clients and ensure a smooth transition into Just Health’s programs
• Monitor client engagement and proactively address challenges or concerns
• Collaborate with health coaches and care teams to align on client goals
• Track client progress and share insights to improve outcomes
• Respond to inquiries with empathy and professionalism across email, phone, and chat
• Identify opportunities for upselling or expanding services based on client needs
• Maintain accurate records of client interactions and feedback

We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative at Collegiate Charter School. The ideal candidate will have excellent communication skills, a passion for helping others, and a strong attention to detail. In this role, you will be responsible for providing exceptional customer service to students, parents, and staff members.

• Respond to inquiries and provide information to students, parents, and staff via phone, email, and in person
• Assist with enrollment, registration, and scheduling processes
• Resolve customer complaints and issues in a timely and professional manner
• Maintain accurate records of all customer interactions
• Collaborate with other departments to ensure a seamless customer experience

• High school diploma or equivalent
• Previous customer service experience preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work in a fast-paced environment

If you are passionate about providing exceptional customer service and making a positive impact in the lives of students, we encourage you to apply for the Customer Service Representative position at Collegiate Charter School.

Branded Inc is seeking a remote position for customer service representative who will serve as a point of contact, provide details about a vast array of company information, respond to inquiries, and accurately address any new issues that may arise with customer accounts.

The most effective customer service representatives are truly happy to assist clients. They communicate with passion, patience, and empathy. They enjoy conversing and appreciate the benefits of effective communication.

Responsibilities

• Organize a number of incoming calls.
• Contribute to the company's success in the top customer service categories, such as communication, listening, problem-solving, and politeness.
• Respond to incoming calls while delivering great customer service by meeting and going above and beyond what the client expects.
• Answer all incoming calls and provide excellent customer service by exceeding the client's expectations.
• To produce sales leads.
• Find out what clients want and analyze it to satisfy them.
• Create long-lasting connections and trust with your customers by being honest and communicative with them.

• Use the proper techniques and instruments to provide information that is true, accurate, and comprehensive.

Requirements

• High school diploma
• Experience providing customer support or working as a client service representative
• A history of exceeding quotas
• Exceptional phone contact management abilities and active listening
• Knowledge of CRM systems and procedures
• Customer-centeredness and the capacity to adjust to and react to various characters
• Excellent presentation and communication abilities
• The capacity to multitask, prioritizes, and efficiently manage time

Location: Remote

We are seeking a friendly, detail-oriented, and proactive Customer Service Representative to join our team. You will be the first point of contact for our customers, providing support, resolving inquiries, and ensuring every interaction leaves a positive impression.

Responsibilities:
• Respond to customer inquiries via phone, email, live chat, or in-person in a professional and timely manner
• Provide product and service information to customers
• Resolve customer complaints or escalate issues to the appropriate department
• Maintain accurate customer records in our CRM system
• Follow up to ensure customer satisfaction
• Collaborate with team members to improve customer service processes
• Stay up to date with company products, services, and policies

Requirements:
• High school diploma or equivalent (Associate or Bachelor’s degree preferred)
• Previous experience in customer service, sales, or a related role preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work under pressure and manage multiple tasks
• Proficiency in Microsoft Office Suite and familiarity with CRM software
• Positive attitude and a commitment to delivering outstanding service

Benefits:
• Competitive salary
• Paid time off and holidays
• [Include benefits like health insurance, retirement plans, or bonuses if applicable]
• Opportunities for growth and career development
• Supportive and collaborative work environment

How to Apply:
Please submit your resume and a brief cover letter explaining why you’re the ideal candidate for this position.

Rumipamba is seeking a Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service to our clients while representing the company in a professional manner.

• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints in a timely and efficient manner
• Maintain a high level of product knowledge to assist customers with their inquiries
• Process orders, returns, and exchanges accurately
• Collaborate with other departments to ensure customer satisfaction

• Excellent communication skills, both verbal and written
• Strong problem-solving abilities
• Ability to multitask and prioritize in a fast-paced environment
• Previous customer service experience preferred
• Proficiency in Microsoft Office and CRM software

• Excellent interpersonal skills
• Attention to detail
• Ability to remain calm under pressure
• Team player

• Minimum of 1 year of customer service experience
• Experience in a call center environment is a plusTracks data and source documents.Prepares and sorts source documents, and identifies and interprets data to be entered. Compiles, sorts and verifies data for accuracy. Contacts responsible parties or clients from other organization to resolve moderately complex questions, inconsistencies, or missing data. Also perform Records keeping, keyboarding/data entry and performing a variety of other office tasks account balancing, invoicing recording, proper data analysis of sales records and recording pay slips into accounting database

Job Title: Customer Service Help Desk Representative

Location: Remote

Job Type: Full-Time / Part-Time

We are dedicated to providing exceptional service and support to our customers. We believe that every interaction is an opportunity to deliver outstanding value and create positive experiences. Our help desk team plays a crucial role in ensuring customer satisfaction, and we are looking for a passionate and skilled individual to join our growing team.

We are seeking a dynamic Customer Service Help Desk Representative to join our team. In this role, you’ll be the first point of contact for customers seeking technical assistance or support. You will assist with troubleshooting issues, answer inquiries, and provide guidance on our products and services, ensuring a seamless customer experience.

If you love solving problems, helping people, and working in a collaborative environment, this role is for you!

• Provide Technical Support: Respond to customer inquiries via phone, email, or chat, offering assistance with technical issues, account inquiries, and product troubleshooting.
• Problem-Solving: Analyze customer issues, investigate root causes, and offer solutions in a timely and efficient manner.
• Documentation & Reporting: Log and track customer interactions, document troubleshooting steps, and escalate unresolved issues to appropriate teams.
• Customer Education: Help customers understand and navigate our products/services by providing clear instructions and guidance.
• Collaboration: Work closely with cross-functional teams (engineering, sales, etc.) to resolve complex issues and enhance the customer experience.
• Maintain Knowledge Base: Stay up to date on product features, updates, and internal processes to provide accurate and current information to customers.

• Strong Communication Skills: Excellent written and verbal communication, with the ability to explain technical concepts clearly and concisely.
• Customer-Centric Mindset: Genuine passion for helping others, with a focus on providing top-tier customer service.
• Technical Aptitude: Basic troubleshooting and problem-solving skills, with the ability to learn new software/tools quickly. Experience with help desk software (e.g., Zendesk, Freshdesk) is a plus.
• Patience & Empathy: Ability to handle challenging customer interactions with professionalism and composure.
• Team Player: Willingness to collaborate and contribute to a positive team environment.
• Experience: Previous customer service or help desk experience is preferred, but not required. We are happy to train motivated candidates.

• Competitive Pay & Benefits: We offer a competitive salary along with [health benefits, retirement plans, paid time off, etc.].
• Flexible Work Options: [Remote, hybrid, or on-site opportunities].
• Growth Opportunities: At [Company Name], we are committed to supporting your career growth with professional development resources and internal promotion opportunities.
• Positive Work Culture: Join a team that values collaboration, creativity, and a healthy work-life balance.

We are seeking a reliable and friendly Remote Customer Service Agent to join our team. In this role, you will be the first point of contact for customers, helping resolve issues, answering questions, and ensuring a positive experience. This is a fully remote position, allowing you to work from the comfort of your home.

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner
• Resolve customer concerns efficiently and accurately
• Provide product/service information and assist with troubleshooting
• Maintain detailed records of customer interactions
• Follow company procedures and policies for handling customer issues
• Escalate complex issues to the appropriate departments when necessary
• Ensure high levels of customer satisfaction and professionalism

• High school diploma or equivalent (some roles may prefer college coursework or degree)
• Previous customer service experience is a plus
• Strong communication and problem-solving skills
• Comfortable using computers and various software platforms
• Ability to work independently and stay organized in a remote setting
• Reliable internet connection and a quiet workspace

• Flexible work hours
• Paid training
• Competitive hourly pay or salary
• Opportunities for growth and advancement
• Supportive team environment
• Work-from-home equipment (varies by company)