6,232 Customer Service & Helpdesk jobs in Canada

Job Description

We are seeking a dedicated and professional Customer Service and Support Representative to join our team. This role is responsible for delivering exceptional customer service by addressing inquiries, resolving issues, and providing accurate information about products and services. The ideal candidate will be empathetic, solution-oriented, and committed to enhancing customer satisfaction.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or in-person.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and issues efficiently, ensuring follow-up until resolution.
• Maintain detailed and accurate records of customer interactions using CRM systems.
• Assist customers with account management, product usage, and troubleshooting.
• Escalate complex issues to supervisors or specialized teams when necessary.
• Support team members in delivering consistent and high-quality service.
• Contribute to achieving customer satisfaction, retention, and service-level goals.

Required Skills & Qualifications:

• Strong communication and active listening skills.
• Excellent problem-solving and conflict-resolution abilities.
• Patience, empathy, and professionalism in all customer interactions.
• Ability to multitask, prioritize, and work efficiently under pressure.
• Proficiency in Microsoft Office Suite and customer support/CRM tools.
• Team-oriented with strong interpersonal skills.

Education & Experience Requirements:

• High school diploma or equivalent required; Bachelor’s degree in Business, Communications, or related field preferred.
• 1–3 years of experience in customer service, support, or related roles.
• Experience with helpdesk software, ticketing systems, or CRM platforms is advantageous.

Work Environment & Working Information:

• The role may be office-based, remote, or hybrid depending on company policy.
• Standard working hours are 40 hours per week , Monday to Friday, with potential for flexible or shift work.
• Fast-paced environment with opportunities to interact directly with customers and support multiple teams.

we’re dedicated to building a unified workforce of the brightest and most collaborative minds in the industry. Join us to discover a future of opportunities.

About the Role:

We’re hiring an experienced HR Administrative Assistant to support core HR functions with precision, urgency, and professionalism. This role is ideal for someone who’s spent a few years in HR support and is ready to take ownership of on-boarding, payroll prep, and systems reporting. You’ll be a key player in keeping our people operations organized and efficient.

Key Responsibilities:

Manage end-to-end on-boarding logistics for new hires, including document collection, system setup, and orientation support

Prepare, review, and validate payroll data in coordination with HR and Finance

Maintain and update employee records across HR systems.

Generate recurring and ad hoc reports from HRIS and payroll systems

Track and follow up on compliance tasks, including training and documentation requirements

Serve as the first point of contact for employee inquiries regarding policies, benefits, and general HR processes

Support administrative tasks tied to performance reviews, off boarding, and internal HR initiatives

Company Overview:

We are seeking a highly organized and detail-oriented Data Entry Clerk to join our growing team. This role is crucial for maintaining accurate records and ensuring smooth data management within our systems. If you are fast, accurate, and reliable with data input, we’d love to hear from you.

Job Responsibilities:

• Input and update data accurately into databases, spreadsheets, and company systems.
• Verify accuracy of data before entering it into systems.
• Maintain and update filing systems for paper and electronic documents.
• Review data for errors, inconsistencies, or incomplete information.
• Conduct regular data audits and generate reports as required.
• Retrieve data from the database or electronic files as requested.
• Respond to requests for information and access relevant files.
• Maintain confidentiality of sensitive information.
• Communicate with internal departments to verify or clarify data.
• Assist with general administrative tasks as needed.

Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Proven experience as a data entry clerk or similar position is an advantage.
• Familiarity with administrative duties and office procedures.
• Strong knowledge of Microsoft Office Suite (especially Excel and Word).
• Experience using data entry software or ERP systems is a plus.
• Typing speed of at least 50 WPM with a high level of accuracy.

Key Skills:

• Excellent attention to detail and accuracy.
• Fast and accurate typing skills.
• Strong organizational and time management abilities.
• Ability to handle confidential information with integrity.
• Good communication skills, both written and verbal.
• Self-motivated with the ability to work independently or as part of a team.
• Problem-solving skills and the ability to spot data inconsistencies.
• Basic understanding of databases and spreadsheets.

Working Conditions:

• Remote environment, depending on company setup.
• Regular working hours, with occasional overtime during peak periods.
• Requires long periods of sitting and working at a computer.

Compensation and Benefits:

• Health, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off

• • Professional development opportunities

Company Overview:

We are seeking a highly organized and detail-oriented Call Center Rep to join our growing team. They handle inbound and/or outbound calls to provide support, resolve issues, process requests, and promote products or services. The role requires excellent communication, problem-solving skills, and a customer-first attitude to ensure high levels of customer satisfaction.

Duties and Responsibilities

• Answer inbound calls and respond to customer inquiries in a professional and timely manner.
• Make outbound calls to follow up on customer requests, conduct surveys, or promote products/services.
• Resolve customer complaints by identifying issues, determining the best solutions, and ensuring resolution.
• Document all call information accurately in the system according to standard operating procedures.
• Provide accurate information regarding products, services, billing, or technical support.
• Escalate unresolved issues to the appropriate internal teams as necessary.
• Meet or exceed performance metrics such as call handling time, customer satisfaction score, and resolution rate.
• Maintain confidentiality and follow company policies regarding customer data.
• Stay updated with product knowledge, procedures, and policy changes.

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus).
• Previous experience in a customer service or call center role preferred.
• Proficient with computers, CRM software, and typing.
• Strong verbal and written communication skills.
• Ability to remain calm and courteous under pressure.
• Multilingual skills can be an advantage, depending on the customer base.

Key Skills

• Excellent communication and listening skills
• Problem-solving and conflict resolution
• Patience and empathy
• Time management and multitasking
• Attention to detail
• Adaptability and resilience
• Data entry and computer literacy
• Teamwork and collaboration
• Sales and upselling skills (if applicable)
• Knowledge of CRM systems (e.g., Salesforce, Zendesk, etc.)

Compensation and Benefits:

• Health, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off

• • Professional development opportunities

Closing Statement:

If you are enthusiastic about Call Center and eager to join a forward-thinking team, we encourage you to apply.

EEO Statement:

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

We are seeking a motivated and customer-focused Office Call Center Agent to join our team. This position offers the flexibility of working from home while providing exceptional customer service to our clients. As an Office Call Center Agent, you will be responsible for handling incoming calls, addressing customer inquiries, and providing support in a professional and efficient manner.

• Answer incoming calls and respond to customer inquiries
• Provide information about products and services
• Resolve customer complaints and issues
• Maintain accurate records of customer interactions
• Follow communication scripts and guidelines
• Meet performance targets and goals

• High school diploma or equivalent
• Prior experience in a call center or customer service role
• Excellent communication skills
• Ability to multitask and prioritize tasks
• Strong problem-solving skills
• Proficiency in Microsoft Office applications

If you are a self-motivated individual with a passion for customer service, we encourage you to apply for the Office Call Center Agent position. Join our team and make a difference from the comfort of your own home!

We are seeking a highly motivated and detail-oriented Remote Customer Service Representative to join our team. The ideal candidate will be responsible for providing excellent customer service to our clients through various communication channels. This remote position offers the flexibility to work from home while still making a positive impact on our customers.

• Respond to customer inquiries and resolve issues in a timely manner
• Provide product information and assistance to customers
• Process orders, returns, and exchanges accurately
• Maintain customer records and update information as needed
• Collaborate with team members to improve customer service processes

• Excellent communication skills, both written and verbal
• Strong problem-solving abilities and attention to detail
• Previous customer service experience preferred
• Ability to work independently and manage time effectively
• Proficiency in Microsoft Office and CRM software

• High school diploma or equivalent
• 1-2 years of customer service experience
• Experience working remotely is a plus

If you are passionate about providing exceptional customer service and thrive in a remote work environment, we want to hear from you! Apply now to join our team as a Remote Customer Service Representative.

Job Title

Customer Service Representative

Job Overview

As a Customer Service Representative at US Pharmacy Group, you will play a vital role in ensuring the satisfaction and well-being of our customers. You will be the first point of contact for clients seeking assistance with their pharmaceutical needs, providing exceptional service and support while upholding our commitment to healthcare excellence.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person regarding prescriptions, product information, and service-related issues.
• Assist customers in navigating their insurance benefits, ensuring clarity in medication coverage and payment options.
• Maintain accurate customer records and documentation of interactions, concerns, and resolutions.
• Educate customers on pharmacy services, including medication management, refill processes, and health programs.
• Work collaboratively with the pharmacy team to resolve discrepancies and enhance customer experiences.

Required Skills and Qualifications

• High school diploma or equivalent; some college coursework in healthcare or customer service is preferred.
• Proven experience in customer service, preferably in a healthcare or pharmacy setting.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle sensitive information in a confidential and professional manner.
• Proficiency in using pharmacy software and Microsoft Office Suite.

Preferred Skills

• Familiarity with insurance policies and billing practices.
• Knowledge of medication therapies and pharmaceutical terminology.
• Bilingual (Spanish/English) skills are a plus.
• Previous experience in a retail pharmacy environment.

Working Conditions

The Customer Service Representative role is primarily office-based, with a dynamic environment focused on teamwork and customer interactions. You may be required to work flexible hours, including evenings and weekends, to meet customer needs. The position involves prolonged periods of computer use and communication over the phone.

A Customer Service Representative is responsible for providing assistance, information, and support to customers regarding products or services. Their duties include answering inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving. Customer Service Representatives often handle incoming calls, emails, or chat inquiries, maintain accurate records of customer interactions, and may also process orders or provide product recommendations. Strong communication skills, empathy, and the ability to navigate customer service platforms are essential for success in this role, as Customer Service Representatives serve as the frontline of support for the organization.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking:  Talking to others to convey information effectively.
• Service Orientation:  Actively looking for ways to help people.
• Persuasion:  Persuading others to change their minds or behavior.
• Reading Comprehension:  Understanding written sentences and paragraphs in work related documents.
• Critical Thinking:  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Writing: Communicating effectively in writing as appropriate for the needs of the audience.
• Coordination:  Adjusting actions in relation to others' actions.
• Social Perceptiveness:  Being aware of others' reactions and understanding why they react as they do.
• Negotiation:  Bringing others together and trying to reconcile differences.

We are seeking highly motivated and detail-oriented individuals to join our remote team as Data Entry Clerks / Specialists. In this role, you will be responsible for inputting, updating, and maintaining accurate data into our systems and databases. This is a great opportunity for individuals who are organized, reliable, and enjoy working independently. Both part-time and full-time positions are available, with flexible scheduling across day and night shifts.

Key Responsibilities:
• Accurately enter and update data into internal systems and spreadsheets
• Verify the accuracy of data before entering it into databases
• Review and correct any data discrepancies or errors
• Maintain confidentiality and security of company information
• Perform regular backups to ensure data preservation
• Respond to data requests and provide support as needed
• Communicate with team members and supervisors regarding data-related tasks
• Meet daily and weekly productivity targets
Requirements:
• High school diploma or equivalent; associate degree preferred
• Proven experience in data entry or similar administrative roles is a plus
• Excellent typing speed and accuracy (40+ WPM preferred)
• Strong attention to detail and organizational skills
• Proficient in Microsoft Office Suite (Excel, Word) and/or Google Workspace
• Ability to work independently with minimal supervision
• Reliable internet connection and a quiet work environment
• Flexibility to work day or night shifts as needed
Benefits:
• Competitive hourly pay
• Flexible work schedule
• Paid training and ongoing support
• Opportunities for career advancement
• Work-from-home convenience
• Part-time and full-time options available