3,034 Senior Support jobs in Canada

Job Description

We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.

Responsibilities:

• Providing First Level PC network and technical support to users on routine or non-complex problems on all desktop issues
• Installing and configuring a Microsoft Windows 10 environment and preparing system installs and application management
• Supporting MS Office 365
• Supporting Microsoft Teams environments
• Supporting Virtual Desktops (VMware)
• Supporting Adobe Acrobat DC
• Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system
• Maintaining hardware inventory, asset database and systems documentation
• Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
• Re-installing/imaging desktops and laptops as needed
• Installing, configuring, desktop and network printers
• Assisting with security-related updates or patches
• Supporting the audio and video infrastructure including configuration and operating audio and video equipment as required for scheduled and ad hoc events
• Performing other duties as assigned

Requirements:

• Diploma in Computer Science/Engineering or equivalent experience.
• 1 to 3 years of experience in a technical support or IT customer service environment.
• Desktop Hardware knowledge: CPU, memory, power supply, configuring and installing PC hardware, internal modules and general troubleshooting
• CompTIA certified candidates will be given preference
• Detailed oriented, superior problem solving and troubleshooting ability
• Commitment to customer satisfaction through planning follow-up
• Excellent communication and customer service skills
• A proven track record of working with users at various ability levels
• The ability to use good judgment and multi-task within an ever-changing environment
• Experience in a 24×7 environment delivering high availability or mission-critical applications
• A minimum of three years of related work experience preferably in a legal or corporate environment

Perks:

• Competitive salary
• Paid vacation
• Health and dental benefits
• Flexible work arrangements

If this sounds like the right fit, please click and apply to this posting.

Job Description

We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.

Responsibilities:

• Providing First Level PC network and technical support to users on routine or non-complex problems on all desktop issues
• Installing and configuring a Microsoft Windows 10 environment and preparing system installs and application management
• Supporting MS Office 365
• Supporting Microsoft Teams environments
• Supporting Virtual Desktops (VMware)
• Supporting Adobe Acrobat DC
• Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system
• Maintaining hardware inventory, asset database and systems documentation
• Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
• Re-installing/imaging desktops and laptops as needed
• Installing, configuring, desktop and network printers
• Assisting with security-related updates or patches
• Supporting the audio and video infrastructure including configuration and operating audio and video equipment as required for scheduled and ad hoc events
• Performing other duties as assigned

Requirements:

• Diploma in Computer Science/Engineering or equivalent experience.
• 1 to 3 years of experience in a technical support or IT customer service environment.
• Desktop Hardware knowledge: CPU, memory, power supply, configuring and installing PC hardware, internal modules and general troubleshooting
• CompTIA certified candidates will be given preference
• Detailed oriented, superior problem solving and troubleshooting ability
• Commitment to customer satisfaction through planning follow-up
• Excellent communication and customer service skills
• A proven track record of working with users at various ability levels
• The ability to use good judgment and multi-task within an ever-changing environment
• Experience in a 24×7 environment delivering high availability or mission-critical applications
• A minimum of three years of related work experience preferably in a legal or corporate environment

Perks:

• Competitive salary
• Paid vacation
• Health and dental benefits
• Flexible work arrangements

If this sounds like the right fit, please click and apply to this posting.

Description Position at Dynacare
POSITION TITLE: Help Desk Coordinator
INTERNAL CLOSING DATE: Tuesday, August 5, 2025
LOCATIONS: Main Lab 830 King Edward St
CLASSIFICATION: Casual
DEPARTMENT: Laboratory Health Services Centre
WORKING SCHEDULE: Monday to Friday variable shifts between 6:00am-5:00pm
We are currently looking to hire a Health Services Help Desk Coordinator in Winnipeg to assist in maintaining the daily operational and functional workflow of the LHSC department, including taking sick calls and scheduling. The successful candidate must uphold a high level of service in a fast-paced environment by delivering prompt, courteous and professional service to all staff and clients.

Responsibilities : Receiving and responding to all telephone inquiries from Patient Services staff, Dynacare private clients as well as reporting all non-resolved inquiries to the Managers of Health Services
Reviewing all timesheets of MB patient services staff, data entry of payroll into Dayforce, ensuring accuracy and timely submission to payroll department (STAT pay, sick pay, etc.)
Creating and distributing memos and protocols for Patient Services staff in MB region as directed by Managers
Assisting in the distribution of correspondence from various departments to MB Patient Services staff and maintains detailed logs
Ensuring that standards for technical efficiency, quality control, Ministry of Health and other government regulations are adhered to
Assisting with the implementation of Patient Services related policies and procedures by aiding employees, as required, on the interpretation and administration of said policies and procedures
Maintaining employee training and payroll files and provide administrative support for the Patient Services Managers
Maintaining confidentiality and accuracy of appropriate documentation
Maintaining detail logs of all inquiries, problems, and their solution
Scheduling of MB staff according to collective agreement language, including monitoring weekend scheduling and calling of staff to replace sick calls, updating attendance calendar and absence log, flagging issues to Managers as appropriate
Ensuring all necessary documentation is collected and specimens are correctly processed
Ensuring the wellbeing of the patient within the scope of training of Dynacare
Providing support to the MB LHSC Managers as required in the administration of the Collective Agreement language, which includes but not limited to tracking leave days and attendance, assisting with the vacation planner process and last-minute vacation requests
Receiving and responding to all phone calls, faxes for the mobile department. Includes booking and scheduling private house calls and personal care homes.
Must have: A secondary school diploma (Grade 12) or equivalent
Minimum of five (5) years’ experience in a Patient Services field
Excellent computer skills with intermediate or high level of Excel
Excellent communication skills
Formal Training in the areas of Medical Office Assistant, Medical Transcription, Unit Clerk, Medical Terminology, or similar programs would be considered an asset

**NOTE: There appears to be a slight integration issue between our program and Indeed. This position is in-office only. We are not currently hiring remote technicians**

Company Overview

Do you LOVE Technology and helping people? Do you want to make a difference, be a major part of success and surround yourself with other creative, high-energy professionals that "get" it?

We are an established Managed Service Provider (MSP) in the IT space serving clients at a fixed monthly rate. Our clients are all small to mid-size businesses such as accountants, greenhouses, engineering firms, doctors, as well as larger companies including manufacturing plants.

Some Perks of Working here

• Paid lunch and breaks (1 hr/day)
• Fully catered lunches 3 days a week
• Focus on your professional and personal growth
• Comprehensive Benefits package after 6 months
• Extended health care
• Vision care
• Dental care
• Employee Assistance programs
• Disability insurance
• Competitive wages

Description of Position

This an entry level position - previous experience is an asset but not required - graduated from a Computer Technician or Cyber Security program are required. We're looking for someone who is passionate about technology, possibly has their own home lab, an enthusiastic learner and unafraid to dive in and try new things. This is a great opportunity for someone looking to gain experience in the field and grow their technical understanding.

There are a few parts to this role that are highly important:

• First, providing fast, friendly, and easy support to our clients. Taking care of quick problems…quickly
• Secondly, be an excellent team player - we work in a very collaborative environment and require team members that pitch in wherever needed to get the client what they need.
• Finally, communication and attention to detail - projects & deploys are a many stepped process and require someone who will pay attention to ensure proper completion.

Job Purpose

• Assisting clients with hardware, software and networking problems remotely and on-site as required.
• Working through the entire ticket process (identify, research, troubleshoot and resolve) independently for desktop, software and hardware issues, and DOCUMENT the results.
• Assist with identifying client requirements and relaying that information back to B4 Networks sales staff.
• Documentation of all work as completed.
• Communicate with clients and staff to effectively schedule service tickets.
• Review/prioritize outstanding support requests
• Delegate and prioritize service calls based on the client need
• Liaise and work with the professional services team on outstanding projects.

Required Skills

• Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
• Ability to work in a team and communicate effectively.
• Ability to multi-task and adapt to changes quickly.
• Understanding of support tools, techniques, and how technology is used to provide services.
• Typing skills to ensure quick and accurate entry of service request details.
• Self-motivated with the need for little supervision.
• Proficient in the following technologies:
• Windows Server 2012, 2016, 2019, 2022, and 2025 (Management, migration, administration & troubleshooting)
• Microsoft Office 365
• Windows 10 and 11
• Network Routing, Switches, VLAN's (Please highlight Sophos experience)
• Virtual Server technologies

**A reliable vehicle, valid driver's license, and insurance are required** Please do not call in to the office for status update on your application - we will inform all applicants as to the status as the process goes. Thank you in advance for your understanding

Want to know about us? Check out employee (current and past) testimonials here as well as get access to our social media feeds that can give you some insight into what an awesome place B4 Networks is to work -

Bilingual

Work must be completed at the physical location. There is no option to work remotely.

Job Description

Hello! We’re FortNine. We help Canadian riders access the knowledge and gear they need so that they can spend less time worrying over logistics, and more time on their wheels. If you’re looking to join a team dedicated to top-notch quality service, promoting staff development, and establishing itself as an industry-dominant leader in the e-commerce space, then we’d love to hear from you!

At FortNine, Operations is in our DNA; we're experts in the space, and we thrive within it! If you are passionate about providing an elite level of service to both customers and your peers, are a problem solver able to combine scrappy start-up execution (as a philosophy; we've been around for almost 20 years!) with a high standard for excellence, and thrive in a fast-paced tech-enabled environment, then FortNine is for you!

Key Responsibilities:

• Order Management: Place orders with vendors within specified timeframes, ensuring timely fulfillment and smooth processing.
• Issue Resolution: Proactively follow up with vendors and couriers to address and resolve any order-related issues, ensuring a seamless customer experience.
• Order Verification & Risk Analysis: Helping in conducting thorough fraud and risk assessments on orders and resolving any payment-related concerns efficiently.
• Communication: Maintain strong communication with customers, vendors, couriers, and banks as needed to support daily operations. A friendly and professional attitude is key—we’re a people-first team!
• Operational Support: Assist the customer service and operations teams by providing timely updates and responses on related tasks. 
   

Job Requirements:

• This position is a full-time on-site position. Candidates must be located in Montreal, QC.
• English & French: Excellent communication skills, both written and verbal.
• Strong Microsoft Excel knowledge. Understanding SQL queries an asset.
• Excellent web research and navigation skills.
• Ability to contribute to a team while also working independently. We don’t believe in micro-managing.
• Ability to work in a fast-paced environment and multitask during a peak seasonal surge, and remain productive during the subsequent off-season.
• Powersports knowledge is not necessary, but is an asset (automotive, motorcycle, off-road, snowmobile, MTB, marine, and ATV).

Bonjour ! Nous sommes FortNine. Nous aidons les motocyclistes canadiens à accéder aux connaissances et à l’équipement dont ils ont besoin afin qu’ils puissent passer moins de temps à se soucier de la logistique et plus de temps sur leurs roues. Si vous souhaitez rejoindre une équipe dévouée à un service d’excellence, favorisant le développement du personnel et cherchant à s’établir comme leader dominant dans le domaine du commerce électronique, alors nous serions ravis d’avoir de vos nouvelles !

Chez FortNine, les opérations font partie intégrante de notre ADN : nous sommes experts dans le domaine et nous excellons dans ce que nous faisons ! Si vous êtes passionné par la fourniture d’un niveau de service d’élite aussi bien aux clients qu’à vos collègues, si vous êtes un résolveur de problèmes capable de combiner l’approche dynamique d’une start-up (comme philosophie, nous existons depuis près de 20 ans !) avec des standards élevés d’excellence, et si vous aimez évoluer dans un environnement technologique rapide, FortNine est fait pour vous !

Responsabilités principales :

● Gestion des commandes : Passer des commandes auprès des fournisseurs dans les délais spécifiés, en assurant une exécution rapide et un traitement fluide.

● Résolution des problèmes : Assurer un suivi proactif auprès des fournisseurs et des transporteurs afin de résoudre tout problème lié aux commandes, garantissant ainsi une expérience client optimale.

● Vérification des commandes et analyse des risques : Participer à des évaluations approfondies des risques et des fraudes liés aux commandes, et résoudre efficacement tout problème relatif aux paiements.

● Communication : Maintenir une communication efficace avec les clients, fournisseurs, transporteurs et banques afin de soutenir les opérations quotidiennes. Une attitude amicale et professionnelle est essentielle – nous sommes une équipe orientée vers les personnes !

● Soutien opérationnel : Assister les équipes du service à la clientèle et des opérations en fournissant rapidement des mises à jour et des réponses sur les tâches associées.

Exigences du poste :

● Ce poste est à temps plein, en présentiel. Les candidats doivent être situés à Montréal, QC.
● Anglais et français : Excellentes compétences en communication orale et écrite.
● Solide connaissance de Microsoft Excel. La maîtrise des requêtes SQL constitue un atout.
● Excellentes compétences en recherche et navigation sur le web.
● Capacité à contribuer à une équipe tout en travaillant de manière autonome. Nous croyons à l'autonomie de chacun.
● Capacité à travailler dans un environnement dynamique, gérer plusieurs tâches simultanément durant les périodes de pointe saisonnière, et demeurer productif lors des périodes creuses.
● La connaissance des sports motorisés n’est pas obligatoire, mais constitue un atout (automobile, moto, tout-terrain, motoneige, VTT, marine).

Powered by JazzHR

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Hello!

We’re FortNine.

We help Canadian riders access the knowledge and gear they need so that they can spend less time worrying over logistics, and more time on their wheels.

If you’re looking to join a team dedicated to top-notch quality service, promoting staff development, and establishing itself as an industry-dominant leader in the e-commerce space, then we’d love to hear from you!

At FortNine, Operations is in our DNA; we're experts in the space, and we thrive within it!

If you are passionate about providing an elite level of service to both customers and your peers, are a problem solver able to combine scrappy start-up execution (as a philosophy; we've been around for almost 20 years!) with a high standard for excellence, and thrive in a fast-paced tech-enabled environment, then FortNine is for you!

Key Responsibilities: Order Management: Place orders with vendors within specified timeframes, ensuring timely fulfillment and smooth processing.

Issue Resolution: Proactively follow up with vendors and couriers to address and resolve any order-related issues, ensuring a seamless customer experience.

Order Verification & Risk Analysis: Helping in conducting thorough fraud and risk assessments on orders and resolving any payment-related concerns efficiently.

Communication: Maintain strong communication with customers, vendors, couriers, and banks as needed to support daily operations.

A friendly and professional attitude is key—we’re a people-first team!

Operational Support: Assist the customer service and operations teams by providing timely updates and responses on related tasks.    Job Requirements: This position is a full-time on-site position.

Candidates must be located in Montreal, QC.

English & French: Excellent communication skills, both written and verbal.

Strong Microsoft Excel knowledge.

Understanding SQL queries an asset.

Excellent web research and navigation skills.

Ability to contribute to a team while also working independently.

We don’t believe in micro-managing.

Ability to work in a fast-paced environment and multitask during a peak seasonal surge, and remain productive during the subsequent off-season.

Powersports knowledge is not necessary, but is an asset (automotive, motorcycle, off-road, snowmobile, MTB, marine, and ATV).

Hello! We’re FortNine. We help Canadian riders access the knowledge and gear they need so that they can spend less time worrying over logistics, and more time on their wheels. If you’re looking to join a team dedicated to top-notch quality service, promoting staff development, and establishing itself as an industry-dominant leader in the e-commerce space, then we’d love to hear from you!

At FortNine, Operations is in our DNA; we're experts in the space, and we thrive within it! If you are passionate about providing an elite level of service to both customers and your peers, are a problem solver able to combine scrappy start-up execution (as a philosophy; we've been around for almost 20 years!) with a high standard for excellence, and thrive in a fast-paced tech-enabled environment, then FortNine is for you!

Key Responsibilities:

Job Requirements:

Bonjour ! Nous sommes FortNine. Nous aidons les motocyclistes canadiens à accéder aux connaissances et à l’équipement dont ils ont besoin afin qu’ils puissent passer moins de temps à se soucier de la logistique et plus de temps sur leurs roues. Si vous souhaitez rejoindre une équipe dévouée à un service d’excellence, favorisant le développement du personnel et cherchant à s’établir comme leader dominant dans le domaine du commerce électronique, alors nous serions ravis d’avoir de vos nouvelles !

Chez FortNine, les opérations font partie intégrante de notre ADN : nous sommes experts dans le domaine et nous excellons dans ce que nous faisons ! Si vous êtes passionné par la fourniture d’un niveau de service d’élite aussi bien aux clients qu’à vos collègues, si vous êtes un résolveur de problèmes capable de combiner l’approche dynamique d’une start-up (comme philosophie, nous existons depuis près de 20 ans !) avec des standards élevés d’excellence, et si vous aimez évoluer dans un environnement technologique rapide, FortNine est fait pour vous !

Responsabilités principales :

● Gestion des commandes : Passer des commandes auprès des fournisseurs dans les délais spécifiés, en assurant une exécution rapide et un traitement fluide.

● Résolution des problèmes : Assurer un suivi proactif auprès des fournisseurs et des transporteurs afin de résoudre tout problème lié aux commandes, garantissant ainsi une expérience client optimale.

● Vérification des commandes et analyse des risques : Participer à des évaluations approfondies des risques et des fraudes liés aux commandes, et résoudre efficacement tout problème relatif aux paiements.

● Communication : Maintenir une communication efficace avec les clients, fournisseurs, transporteurs et banques afin de soutenir les opérations quotidiennes. Une attitude amicale et professionnelle est essentielle – nous sommes une équipe orientée vers les personnes !

● Soutien opérationnel : Assister les équipes du service à la clientèle et des opérations en fournissant rapidement des mises à jour et des réponses sur les tâches associées.

Exigences du poste :

● Ce poste est à temps plein, en présentiel. Les candidats doivent être situés à Montréal, QC.
● Anglais et français : Excellentes compétences en communication orale et écrite.
● Solide connaissance de Microsoft Excel. La maîtrise des requêtes SQL constitue un atout.
● Excellentes compétences en recherche et navigation sur le web.
● Capacité à contribuer à une équipe tout en travaillant de manière autonome. Nous croyons à l'autonomie de chacun.
● Capacité à travailler dans un environnement dynamique, gérer plusieurs tâches simultanément durant les périodes de pointe saisonnière, et demeurer productif lors des périodes creuses.
● La connaissance des sports motorisés n’est pas obligatoire, mais constitue un atout (automobile, moto, tout-terrain, motoneige, VTT, marine).