91 Hospitality & Tourism jobs in Canada

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Travel C onsultant , you'll join our highly skilled remote team, providing outstanding service to our corporate business clients. We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities . M ost of our Traveler Care leadership started in this role , and you can find us in almost every other department at Amex GBT .

What You'll Do

• Advise and arrange travel for corporate business customers

• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services

• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations

• Use Global Distribution Systems (GDS) - Sabre

• Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements

• Use positive telephone service techniques and act on special customer requests

• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We're Looking For

• M ust be fluent in both English and French to service French speaking Canadian callers.

• Passion for excellence in client service, including proactive anticipation of needs

• Native GDS expertise - Sabre

• Professional communication (written and verbal)

• Attention to detail

• Act with integrity, and look after personal traveler information

• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)

• Resolving customer issues quickly and independently / with supplier

• Teamwork and openness to feedback

Location

The Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Travel C onsultant , you'll join our highly skilled remote team, providing outstanding service to our corporate business clients. We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities . M ost of our Traveler Care leadership started in this role , and you can find us in almost every other department at Amex GBT .

What You'll Do

• Advise and arrange travel for corporate business customers

• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services

• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations

• Use Global Distribution Systems (GDS) - Sabre

• Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements

• Use positive telephone service techniques and act on special customer requests

• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We're Looking For

• M ust be fluent in both English and French to service French speaking Canadian callers.

• Passion for excellence in client service, including proactive anticipation of needs

• Native GDS expertise - Sabre

• Professional communication (written and verbal)

• Attention to detail

• Act with integrity, and look after personal traveler information

• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)

• Resolving customer issues quickly and independently / with supplier

• Teamwork and openness to feedback

Location

The Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Travel Counselor, you'll join our highly skilled remote team, providing outstanding service to our corporate business clients.

Hours of Operations: Monday - Friday 8am-9pm Eastern Time

We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBT!

We're excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.

What You'll Do on a Typical Day

• Advise and arrange travel for corporate business customers

• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services

• Arrange and book approximately 70% domestic and 30% international business travel, in a variety of complexity, for air, road, rail, and accommodations

• Use Global Distribution System (GDS): Sabre

• Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements

• Use positive telephone and email service techniques and act on special customer requests

• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We're Looking For

• Passion for excellence in client service, including proactive anticipation of needs

• 5 Years of Corporate Travel Experience

• Native GDS expertise: Sabre

• Professional communication (written and verbal)

• Attention to detail

• Act with integrity, and look after personal traveler information

• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)

• Resolving customer issues quickly and independently / with supplier

• Teamwork and openness to feedback

Please be aware that you must be in role for 1 Year before applying for an internal position.

Note: Upon applying, your leader will be informed of your position interest. Please, have a career pathing conversation with your leader before pursuing internal roles.

If applying for a role in a different entity from the one you're currently employed by, please understand the potential difference in your benefits should be successful.

Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.

Location

The US national hourly wage range for this position is from $17.00 to $29.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!

• Performs standard housekeeping duties at the resort and all affiliated properties as required
• Leads the department's administrative functions including ordering supplies, assisting with budgets/cost controls, scheduling, and timesheet/ payroll submissions
• Ensures guest areas, as well as staff facilities, are kept in good repair (general cleanliness and presentation, maintenance concerns, missing items, paint chips, major furniture scuffs/ damage, etc.)
• Ensures cleanliness in the housekeeping department, including walls, floor, staff room, washroom, storage areas, and loading area; ensures garbage is correctly stored/ disposed

• Coordinates/ leads regular departmental team meetings (ideally weekly)
• Works with Finance department to establish annual budget for necessary replacement of all supplies
• Engages in proactive risk management to include the protection of property and to prevent injuries
• Meets regularly with VP of Resort Operations to ensure workplace issues are addressed, both verbally and in writing via the weekly President's Report & Meeting
• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

• Supervises the efficient and effective day-to-day operations of the team to ensure the highest standards of cleanliness at the resort are adhered to
• Coordinates departmental human resource/staffing plans and champions the recruitment and development of staff; acts as coach to develop improvement plans
• Establishes expectations and regularly reviews performance to provide feedback to staff
• Coordinates housekeeping department employee training manual
• Instills the highest level of attention to detail within the team

• Completion of Grade 12 or General Equivalency Diploma
• Minimum 7+ years direct work experience within a housekeeping team
• 5+ years experience supervising others
• 5+ years experience in the hospitality industry
• Valid Class 5 BC Driver's License
• Maintains thorough knowledge of facilities, hours of operation, room/chalet types, and all inventory details within guest rooms/chalets
• Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments
• Proven ability to work in a dynamic and challenging work environment
• Well-developed interpersonal and communication skills
• High degree of resourcefulness, flexibility, and ability to work under pressure
• Proficiency with computers including Microsoft Office (Word and Excel)

• Working in a resort setting
• Exposure to various forms of waste, infectious waste, etc., consistent with maintenance, janitorial and housekeeping work
• Lifting, pushing, pulling or moving up to 25 pounds; manual dexterity required
• Long hours of work putting in additional hours as required by business needs

• Housekeeping Supervisors, Housekeepers, Laundry Attendants, Porters, Janitorial

• Performs standard housekeeping duties at the resort and all affiliated properties as required
• Leads the department's administrative functions including ordering supplies, assisting with budgets/cost controls, scheduling, and timesheet/ payroll submissions
• Ensures guest areas, as well as staff facilities, are kept in good repair (general cleanliness and presentation, maintenance concerns, missing items, paint chips, major furniture scuffs/ damage, etc.)
• Ensures cleanliness in the housekeeping department, including walls, floor, staff room, washroom, storage areas, and loading area; ensures garbage is correctly stored/ disposed

• Coordinates/ leads regular departmental team meetings (ideally weekly)
• Works with Finance department to establish annual budget for necessary replacement of all supplies
• Engages in proactive risk management to include the protection of property and to prevent injuries
• Meets regularly with VP of Resort Operations to ensure workplace issues are addressed, both verbally and in writing via the weekly President's Report & Meeting
• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

• Supervises the efficient and effective day-to-day operations of the team to ensure the highest standards of cleanliness at the resort are adhered to
• Coordinates departmental human resource/staffing plans and champions the recruitment and development of staff; acts as coach to develop improvement plans
• Establishes expectations and regularly reviews performance to provide feedback to staff
• Coordinates housekeeping department employee training manual
• Instills the highest level of attention to detail within the team

• Completion of Grade 12 or General Equivalency Diploma
• Minimum 7+ years direct work experience within a housekeeping team
• 5+ years experience supervising others
• 5+ years experience in the hospitality industry
• Valid Class 5 BC Driver's License
• Maintains thorough knowledge of facilities, hours of operation, room/chalet types, and all inventory details within guest rooms/chalets
• Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments
• Proven ability to work in a dynamic and challenging work environment
• Well-developed interpersonal and communication skills
• High degree of resourcefulness, flexibility, and ability to work under pressure
• Proficiency with computers including Microsoft Office (Word and Excel)

• Working in a resort setting
• Exposure to various forms of waste, infectious waste, etc., consistent with maintenance, janitorial and housekeeping work
• Lifting, pushing, pulling or moving up to 25 pounds; manual dexterity required
• Long hours of work putting in additional hours as required by business needs

• Housekeeping Supervisors, Housekeepers, Laundry Attendants, Porters, Janitorial

• Performs standard housekeeping duties at the resort and all affiliated properties as required
• Leads the department's administrative functions including ordering supplies, assisting with budgets/cost controls, scheduling, and timesheet/ payroll submissions
• Ensures guest areas, as well as staff facilities, are kept in good repair (general cleanliness and presentation, maintenance concerns, missing items, paint chips, major furniture scuffs/ damage, etc.)
• Ensures cleanliness in the housekeeping department, including walls, floor, staff room, washroom, storage areas, and loading area; ensures garbage is correctly stored/ disposed

• Coordinates/ leads regular departmental team meetings (ideally weekly)
• Works with Finance department to establish annual budget for necessary replacement of all supplies
• Engages in proactive risk management to include the protection of property and to prevent injuries
• Meets regularly with VP of Resort Operations to ensure workplace issues are addressed, both verbally and in writing via the weekly President's Report & Meeting
• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

• Supervises the efficient and effective day-to-day operations of the team to ensure the highest standards of cleanliness at the resort are adhered to
• Coordinates departmental human resource/staffing plans and champions the recruitment and development of staff; acts as coach to develop improvement plans
• Establishes expectations and regularly reviews performance to provide feedback to staff
• Coordinates housekeeping department employee training manual
• Instills the highest level of attention to detail within the team

• Completion of Grade 12 or General Equivalency Diploma
• Minimum 7+ years direct work experience within a housekeeping team
• 5+ years experience supervising others
• 5+ years experience in the hospitality industry
• Valid Class 5 BC Driver's License
• Maintains thorough knowledge of facilities, hours of operation, room/chalet types, and all inventory details within guest rooms/chalets
• Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments
• Proven ability to work in a dynamic and challenging work environment
• Well-developed interpersonal and communication skills
• High degree of resourcefulness, flexibility, and ability to work under pressure
• Proficiency with computers including Microsoft Office (Word and Excel)

• Working in a resort setting
• Exposure to various forms of waste, infectious waste, etc., consistent with maintenance, janitorial and housekeeping work
• Lifting, pushing, pulling or moving up to 25 pounds; manual dexterity required
• Long hours of work putting in additional hours as required by business needs

• Housekeeping Supervisors, Housekeepers, Laundry Attendants, Porters, Janitorial

• Performs standard housekeeping duties at the resort and all affiliated properties as required
• Leads the department's administrative functions including ordering supplies, assisting with budgets/cost controls, scheduling, and timesheet/ payroll submissions
• Ensures guest areas, as well as staff facilities, are kept in good repair (general cleanliness and presentation, maintenance concerns, missing items, paint chips, major furniture scuffs/ damage, etc.)
• Ensures cleanliness in the housekeeping department, including walls, floor, staff room, washroom, storage areas, and loading area; ensures garbage is correctly stored/ disposed

• Coordinates/ leads regular departmental team meetings (ideally weekly)
• Works with Finance department to establish annual budget for necessary replacement of all supplies
• Engages in proactive risk management to include the protection of property and to prevent injuries
• Meets regularly with VP of Resort Operations to ensure workplace issues are addressed, both verbally and in writing via the weekly President's Report & Meeting
• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

• Supervises the efficient and effective day-to-day operations of the team to ensure the highest standards of cleanliness at the resort are adhered to
• Coordinates departmental human resource/staffing plans and champions the recruitment and development of staff; acts as coach to develop improvement plans
• Establishes expectations and regularly reviews performance to provide feedback to staff
• Coordinates housekeeping department employee training manual
• Instills the highest level of attention to detail within the team

• Completion of Grade 12 or General Equivalency Diploma
• Minimum 7+ years direct work experience within a housekeeping team
• 5+ years experience supervising others
• 5+ years experience in the hospitality industry
• Valid Class 5 BC Driver's License
• Maintains thorough knowledge of facilities, hours of operation, room/chalet types, and all inventory details within guest rooms/chalets
• Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments
• Proven ability to work in a dynamic and challenging work environment
• Well-developed interpersonal and communication skills
• High degree of resourcefulness, flexibility, and ability to work under pressure
• Proficiency with computers including Microsoft Office (Word and Excel)

• Working in a resort setting
• Exposure to various forms of waste, infectious waste, etc., consistent with maintenance, janitorial and housekeeping work
• Lifting, pushing, pulling or moving up to 25 pounds; manual dexterity required
• Long hours of work putting in additional hours as required by business needs

• Housekeeping Supervisors, Housekeepers, Laundry Attendants, Porters, Janitorial

Job Description

Salary: $70,000

About Gillis

At Gillis, we believe that sales is the lifeblood for all organizations. Our mission is to make sales accessible and achievable to all hotel owners. We also believe that our associates are our biggest asset and we put our people first over profit. If you are looking for a company that invests in its culture in a fast-paced, supportive, and dynamic environment, we would love to hear from you.

Our clients trust us to increase their revenue and build both short-term and long-term business. We embrace the dynamic nature of our industry and always ask ourselves, How can this be done better? and How can we provide more value?

Overview

• The Area Sales Manager (ASM) will provide strategic, outbound and proactive sales for 6 multi-branded hotels, located across Canada and/or the USA.
• This position is home-based and reports to a Director of Sales.

Whats in it for you?

• Position is home-based (remote) during clients business hours and requires travel for in-market visits (2-4 visits per year).
• Working within a fun and fast-paced environment, Gillis culture offers dynamic training, ongoing coaching, and a deep commitment to taking care of our employees.
• Competitive salary ($70,000 CAD/USD), quarterly incentives and an annual profit-sharing bonus.
• 15 accrued PTO days per year.
• Additional Gillis Days in months without an observed holiday.
• Comprehensive benefits package.
• Team offsites.

Responsibilities

• Provide strategic, outbound and proactive sales for a portfolio of 6 multi-branded hotels while also creating a sales-focused culture with the General Managers and Front Desk staff by sharing best practices and peer to peer coaching.
• Accountable for driving ROI for hotel partners while achieving revenue milestones on a shortened sales cycle of 6 months.
• Activate new accounts in the local market and increase market share from existing accounts through intentional and strategic prospecting. Deliver bi-weekly sales strategy presentations over MS Teams with each of your designated hotels to report progress.
• Develop and nurture a sales pipeline utilizing Salesforce CRM to manage accounts and shorten the sales cycle.
• Support the Dynamic Sales Solution model by working closely with your assigned POD (team) to drive revenue across our portfolio of hotels.
• Create remarkable client experiences, manage client expectations, and maintain a high level of client satisfaction by acting as a seamless extension of the hotel and representing your clients with professionalism and integrity.
• Ability to travel for bimonthly in-market visits to elevate and strengthen client relationships with Hotel Owners, General Managers, and team which will expand sales targets and increase revenue.

Requirements

Hotel Industry Sales Experience:

• 3 or more consecutive years of hotel guestroom sales experience in business transient, crew, and government segments within a select service hotel.
• 2 years of experience in a Dual or Area hotel sales role is preferred.
• Strong understanding of hotel systems, RFP process, and brand tools.
• Understands how to communicate and negotiate effectively so that prospecting efforts are converted into actualized revenue.
• Proven track record of meeting and exceeding sales targets.
• Ability to establish and maintain relationships with hotel clients and team members.
• General hotel operations knowledge.

Technical Proficiency:

• Proven experience using a CRM system to manage your sales pipeline and be held accountable for daily activities and follow-ups to track progress within your sales cycle.
• Strong ability to use all Microsoft Office applications (ie. Outlook, Word, Excel, PowerPoint, Microsoft Teams, SharePoint) to effectively manage your portfolio of hotels by creating and analyzing reports, delivering presentations, and presenting progress updates.
• Ability to work remotely from your home-office at a computer for extended periods of time.

Other Skills:

• Excellent verbal and written communication skills to create and deliver general correspondence, proposals, and reports.
• Strong organization, time management, and adaptability skills are essential.
• A collaborative team player who is goal-oriented, eager to contribute and learn from others, while seeking continuous improvement.
• Applicant can reside anywhere in Canada or the USA.

Employee Experience

Dont take our word for it! Read below what some of our colleagues value about working at Gillis:

I find it remarkable that our company takes pride in doing the right thing, for the sold pleasure of doing the right thing. Integrity, professionalism, and freedom to spread our wings. I cannot think of a better working environment.

The company makes an extra effort to make sure that their staff is well taken care of mentally and financially.

I love the opportunity for growth and advancement, the flexibility to work from home, generous paid vacation, good benefits. Great leadership and a team culture.

Job Description

SUMMARY

The Research Analyst is responsible for internal project management and report writing. This role requires the ability to manage multiple projects, timelines and stakeholders, analyze complex data sets, synthesize information, and present findings in a clear and concise manner. To be successful in this role, you must have strong analytical skills, attention to detail, and the ability to multitask.

RESPONSIBILITIES

• Participate in client meetings to ensure comprehension of client needs.
• Full cycle project management in collaboration with the operations team to ensure quality control and adherence to project timelines, such as validating the questionnaire's test link, interviewer training, coordinating field implementation, follow-up and validation of the pre-test, daily project field monitoring, project follow-up and coordinating end of fieldwork stages.
• Create statistical analysis and reporting plans, conducting analysis of results, writing research reports.

QUALIFICATIONS

• Bachelor's or Master's degree
• Minimum 2 years of experience in the client services
• Minimum 1 years of experience with research in an academic setting or in a Market Research company

SKILLS

• Strong Project Management skill: Adept managing multiple projects and timelines at once.
• Excellent communication and writing skills: Ability to clearly communicate instructions, project parameters, and to convey complex data and insights in a clear and concise manner.
• Excellent analytical skills: Ability to examine and interpret data with keen attention to detail; identify trends, patterns, and insights, and draw meaningful conclusions that is useful for decision-making.