2,250 Customer Service & Helpdesk jobs in Canada

Customer Service Representative (Remote)

Suffolk Technologies is seeking a friendly, reliable, and customer-focused Customer Service Representative to join our remote support team. In this role, you will serve as the first point of contact for clients and customers, providing timely and professional assistance via email, chat, and phone. We are looking for someone who enjoys helping people, communicates clearly, and thrives in a virtual team environment.

Key responsibilities include responding to inquiries, processing customer requests, resolving issues efficiently, and maintaining accurate records of interactions. You will collaborate with internal departments to ensure customer satisfaction and provide feedback that helps improve our services and operations.

The ideal candidate has excellent communication and problem-solving skills, a positive attitude, and the ability to multitask while maintaining attention to detail. Prior experience in customer service or call center roles is preferred but not required.

Suffolk Technologies offers competitive pay, flexible working hours, and growth opportunities within a supportive remote culture.

Job Type: Permanent (Remote)
Salary: $38 per hour

We're seeking a detail-oriented and organized professional to input and manage data accurately in our systems. You'll support data integrity, assist with database maintenance, and enable efficient reporting and decision-making. This role is ideal for someone comfortable with technology, highly accurate, and driven to ensure data quality.

Key Responsibilities

Enter and update data in company databases and spreadsheets with high accuracy.

Verify and review data to detect and correct errors.

Organize and maintain records, both electronic and paper, ensuring easy access and security.

Assist with data cleanup, purging duplicates, and other maintenance tasks.

Generate reports and data summaries on request.

Perform regular backups to prevent data loss.

Communicate with team members to clarify requirements or resolve inconsistencies.

Use and troubleshoot data entry software and office equipment as needed.

Typing proficiency with high accuracy; familiarity with touch typing systems preferred.

Strong attention to detail and organizational skills.

Proficiency in Microsoft Office Suite (Word, Excel) and basic data entry or database software.

Good written and verbal communication skills for liaising with colleagues.

Ability to work independently, handle repetitive tasks, and meet deadlines.

Trustworthy with sensitive information and data confidentiality.

We are seeking a motivated and customer-focused individual to join our team as a Customer Support Specialist. The ideal candidate will be responsible for assisting customers, resolving inquiries, and ensuring a positive customer experience.

Key Duties & Responsibilities:

Respond promptly to customer inquiries via phone, email, chat, or other communication channels.

Provide accurate product/service information and guide customers in resolving issues.

Handle customer complaints with empathy and professionalism, escalating complex cases when necessary.

Maintain detailed and accurate records of customer interactions and transactions.

Follow up with customers to ensure issues are resolved and satisfaction is achieved.

Collaborate with other departments (sales, technical, logistics, etc.) to resolve customer concerns.

Identify customer needs and recommend appropriate products or services.

Stay updated with company policies, products, and services to provide effective support.

Meet or exceed customer service performance targets (response time, satisfaction rate, etc.).

Contribute to process improvements to enhance overall customer experience.

Requirements & Skills:

Previous experience in customer service or a related field is an advantage.

Excellent communication and interpersonal skills.

Strong problem-solving and conflict-resolution abilities.

Ability to multitask, prioritize, and manage time effectively.

Proficient with basic computer applications and CRM/customer support tools.

Patience, empathy, and a customer-first mindset.

High school diploma or equivalent; a degree is a plus.

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma

A Live Chat Support Agent is a pivotal role focused on providing real-time assistance to customers via online chat platforms. This position involves promptly addressing inquiries, resolving issues, and guiding users through products or services, ensuring a seamless and satisfactory customer experience. The agent must possess excellent communication skills, a deep understanding of the company's offerings, and the ability to troubleshoot effectively while maintaining a friendly and professional demeanor. By delivering swift and efficient support, Live Chat Support Agents play a crucial part in enhancing customer satisfaction and loyalty.

- High school diploma or equivalent; college degree preferred
- Proven experience in a customer support or similar role
- Excellent written communication skills
- Strong problem-solving abilities
- Ability to handle multiple chats simultaneously
- Familiarity with CRM systems and practices
- Basic understanding of e-commerce and online shopping
- Ability to work in a fast-paced environment
- Strong organizational skills
- High level of attention to detail
- Ability to stay calm under pressure
- Proficiency with typing and computer literacy
- Ability to work flexible hours, including weekends and holidays
- Positive attitude and customer-focused mindset
- Ability to work both independently and as part of a team
- Proficiency in multiple languages is a plus

- Respond promptly to customer inquiries via live chat
- Diagnose and troubleshoot issues with products or services
- Provide accurate information on company products and services
- Escalate complex issues to higher-level support or appropriate departments
- Assist with order placement, tracking, and processing returns
- Document interactions and resolutions in the CRM system
- Stay informed on product updates, changes, and promotions
- Maintain high customer satisfaction ratings
- Handle multiple chat conversations simultaneously
- Identify and address common customer concerns proactively
- Collaborate with team members to enhance support processes and tools
- Attend team meetings and training sessions
- Capture and relay customer feedback for improvements
- Follow company policies and protocols in all interactions
- Monitor chat queues to ensure efficient response times

We are seeking a Customer Service Assistant to join our dynamic team in the Consumer Goods industry. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

• Respond to customer inquiries via phone, email, and chat
• Assist customers with product information, order status, and issue resolution
• Process orders, returns, and exchanges
• Maintain accurate customer records and documentation
• Collaborate with other departments to ensure customer satisfaction

• High school diploma or equivalent
• 1-2 years of customer service experience
• Strong communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in Microsoft Office and CRM software

If you are a customer service professional looking to join a growing company in the Consumer Goods industry, we want to hear from you! Please submit your resume and cover letter to apply for the Customer Service Assistant position.

Job Description

We are seeking a dedicated and professional Customer Service and Support Representative to join our team. This role is responsible for delivering exceptional customer service by addressing inquiries, resolving issues, and providing accurate information about products and services. The ideal candidate will be empathetic, solution-oriented, and committed to enhancing customer satisfaction.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or in-person.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and issues efficiently, ensuring follow-up until resolution.
• Maintain detailed and accurate records of customer interactions using CRM systems.
• Assist customers with account management, product usage, and troubleshooting.
• Escalate complex issues to supervisors or specialized teams when necessary.
• Support team members in delivering consistent and high-quality service.
• Contribute to achieving customer satisfaction, retention, and service-level goals.

Required Skills & Qualifications:

• Strong communication and active listening skills.
• Excellent problem-solving and conflict-resolution abilities.
• Patience, empathy, and professionalism in all customer interactions.
• Ability to multitask, prioritize, and work efficiently under pressure.
• Proficiency in Microsoft Office Suite and customer support/CRM tools.
• Team-oriented with strong interpersonal skills.

Education & Experience Requirements:

• High school diploma or equivalent required; Bachelor’s degree in Business, Communications, or related field preferred.
• 1–3 years of experience in customer service, support, or related roles.
• Experience with helpdesk software, ticketing systems, or CRM platforms is advantageous.

Work Environment & Working Information:

• The role may be office-based, remote, or hybrid depending on company policy.
• Standard working hours are 40 hours per week , Monday to Friday, with potential for flexible or shift work.
• Fast-paced environment with opportunities to interact directly with customers and support multiple teams.

we’re dedicated to building a unified workforce of the brightest and most collaborative minds in the industry. Join us to discover a future of opportunities.

About the Role:

We’re hiring an experienced HR Administrative Assistant to support core HR functions with precision, urgency, and professionalism. This role is ideal for someone who’s spent a few years in HR support and is ready to take ownership of on-boarding, payroll prep, and systems reporting. You’ll be a key player in keeping our people operations organized and efficient.

Key Responsibilities:

Manage end-to-end on-boarding logistics for new hires, including document collection, system setup, and orientation support

Prepare, review, and validate payroll data in coordination with HR and Finance

Maintain and update employee records across HR systems.

Generate recurring and ad hoc reports from HRIS and payroll systems

Track and follow up on compliance tasks, including training and documentation requirements

Serve as the first point of contact for employee inquiries regarding policies, benefits, and general HR processes

Support administrative tasks tied to performance reviews, off boarding, and internal HR initiatives