5,360 Customer Service & Helpdesk jobs in Canada

Company Overview:

We are seeking a highly organized and detail-oriented Customer Service Rep to join our growing team. Their main role is to provide information about products and services, resolve customer issues, and ensure a high level of customer satisfaction. CSRs handle inquiries via phone, email, chat, or in person, and play a key role in building strong customer relationships.

Duties and Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Resolve product or service problems by clarifying the customer’s complaint and determining the cause
• Process orders, forms, applications, and requests
• Handle returns, refunds, and exchanges in line with company policies
• Maintain records of customer interactions, transactions, comments, and complaints
• Escalate complex issues to appropriate departments or supervisors
• Follow up to ensure customer issues are resolved
• Provide feedback on the efficiency of the customer service process
• Stay up-to-date on products, services, and policies
• Meet personal/team performance targets and customer service goals

Qualifications

• High school diploma or equivalent (required); Associate's or Bachelor's degree (preferred for some industries)
• Previous customer service or call center experience (typically 1–2 years)
• Proficiency in using customer service software, CRM systems, and Microsoft Office
• Familiarity with company products and services is a plus
• Multilingual abilities may be required/preferred depending on the role

Key Skills

• Communication Skills: Clear, empathetic, and professional communication (verbal and written)
• Problem-Solving: Ability to assess issues and provide effective solutions quickly
• Patience and Empathy: Remaining calm under pressure and understanding customer frustrations
• Active Listening: Listening carefully to customers to identify their needs and concerns
• Technical Proficiency: Comfortable using customer service tools, chat systems, and databases
• Attention to Detail: Accurate data entry and documentation
• Time Management: Prioritizing multiple tasks efficiently
• Adaptability: Ability to handle changes in policies, processes, and customer demands
• Teamwork: Collaborating with other departments to resolve issues

Compensation and Benefits:

• Health, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off

• • Professional development opportunities

Closing Statement:

If you are enthusiastic about Customer service and eager to join a forward-thinking team, we encourage you to apply.

EEO Statement:

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

The Customer Service Coordinator acts as the central point of contact between customers and the company, ensuring that all inquiries, complaints, and service requests are handled promptly and efficiently. This role supports both customers and internal teams by coordinating communication, resolving issues, and maintaining customer satisfaction.

Key Responsibilities:
• Serve as the primary contact for customer inquiries via phone, email, or chat.
• Coordinate with internal departments (sales, logistics, technical support, etc.) to ensure timely resolution of customer issues.
• Track, manage, and update customer service requests in the system.
• Monitor customer accounts and ensure service levels are met.
• Handle escalated complaints with professionalism and efficiency.
• Provide product/service information to customers as needed.
• Assist in developing and implementing customer service policies and procedures.
• Generate reports on customer service performance, trends, and feedback.
• Support team training and provide guidance to junior staff when necessary.
• Maintain accurate customer records and documentation.

Qualifications & Skills:
• High school diploma required; Bachelor’s degree in Business, Communications, or related field preferred.
• Proven experience in customer service, coordination, or support role.
• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict-resolution abilities.
• Proficiency in CRM systems and MS Office Suite.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills with keen attention to detail.

Work Environment:
• Office-based or remote (depending on company policy).
• Regular interaction with customers, sales teams, and support staff.
• May involve working flexible hours, including evenings or weekends, based on business needs.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

We are seeking a highly motivated and customer-focused Customer Service and Support Representative to join our growing team. In this role, you will be responsible for ensuring a positive experience for our customers by providing timely and accurate support across multiple channels, including phone, email, and chat.

• Respond promptly and professionally to customer inquiries via phone, email, chat, or social media.
• Resolve product or service problems by clarifying issues, determining the cause, and providing appropriate solutions.
• Escalate complex or unresolved issues to the appropriate team or supervisor.
• Maintain detailed records of customer interactions in our CRM system.
• Provide feedback to management on recurring customer issues and potential improvements.
• Stay up-to-date with product knowledge, policies, and company updates.

• High school diploma or equivalent; associate or bachelor’s degree is a plus.
• 1+ years of experience in a customer service, support, or help desk role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and attention to detail.
• Comfortable using CRM tools, ticketing systems, and general office software.
• A positive attitude and ability to stay calm under pressure.

• Health, Dental & Vision Insurance
• Flexible Scheduling Options
• Remote Work Opportunities
• Paid Time Off & Holidays
• Professional Development & Training
• Opportunities for Career Advancement
• Inclusive and Supportive Team Culture.

We are seeking a highly motivated and customer-focused individual to join our team at Climate Control Systems of Greenwood INC as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving inquiries and issues in a timely and efficient manner.

• Answer incoming customer calls and emails promptly and professionally
• Assist customers with product inquiries, orders, and returns
• Resolve customer complaints and issues with a sense of urgency
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to ensure customer satisfaction

• Previous customer service experience preferred
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in Microsoft Office and CRM software
• High school diploma or equivalent

If you are a team player with a passion for providing exceptional customer service, we want to hear from you! Apply now to join our dynamic team at Climate Control Systems of Greenwood INC.

We are seeking a friendly, patient, and solutions-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, responsible for providing timely and accurate support via phone, email, chat, or social media.

• Respond promptly and professionally to customer inquiries
• Resolve product or service problems by clarifying customer complaints, determining the cause, and offering solutions
• Process orders, forms, applications, and requests
• Maintain accurate records of customer interactions and transactions
• Follow up with customers to ensure resolution and satisfaction
• Escalate complex issues to appropriate departments or supervisors
• Provide product/service information and guidance
• Identify customer needs and suggest appropriate products or services
• Stay updated on company policies, services, and product updates
• Meet or exceed customer service performance targets (e.g., response time, satisfaction score)

• High school diploma or equivalent; associate or bachelor’s degree is a plus
• Previous experience in customer service or a related field preferred
• Strong communication skills — both verbal and written
• Ability to stay calm and professional under pressure
• Tech-savvy and able to quickly learn new software tools
• Basic proficiency in Microsoft Office, Google Workspace, or CRM platforms
• Strong organizational and problem-solving skills
• Excellent interpersonal skills and a customer-first attitude

We are looking for a friendly, detail-oriented, and problem-solving Customer Service Representative to join our team. The ideal candidate will act as the first point of contact for our customers, providing excellent service by answering inquiries, resolving issues, and ensuring customer satisfaction across all communication channels.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve product or service issues promptly and professionally.
• Provide accurate information about products, services, pricing, and policies.
• Process orders, returns, refunds, and exchanges.
• Maintain customer records and document interactions in CRM systems.
• Escalate complex issues to supervisors or specialized departments when necessary.
• Identify opportunities to improve customer experience and provide feedback to management.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved.
• Support team goals by meeting service metrics (response time, resolution time, satisfaction scores).

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• Proven customer support or client-facing experience.
• Strong communication, active listening, and interpersonal skills.
• Ability to handle difficult situations with patience and empathy.
• Basic computer literacy; experience with CRM or ticketing systems is a plus.
• Strong problem-solving and time-management skills.
• Ability to work independently and as part of a team.

The Remote Customer Success Manager will be responsible for building and nurturing long-term relationships with clients, ensuring their success and satisfaction with our products and services. This position is remote and requires a customer-centric mindset, strong problem-solving abilities, and a proactive approach to managing customer accounts and resolving issues.

Key responsibilities include onboarding new clients, conducting regular check-ins, offering product training, and identifying opportunities for upselling or cross-selling additional services. You will also monitor customer feedback and satisfaction levels, address any concerns or complaints promptly, and collaborate with the sales and support teams to ensure client needs are met. Additionally, you will provide insights and recommendations to the product team based on customer feedback to improve the overall user experience.

The ideal candidate should have experience in customer success,

The Customer Service and Support Representative will be the frontline of our company, delivering exceptional service to customers through various communication channels, including phone, email, and live chat. The primary responsibility is to address customer inquiries, resolve issues, and provide information about products and services in a professional and friendly manner.

Key responsibilities include assisting customers with order processing, troubleshooting technical issues, managing returns and exchanges, and ensuring customer satisfaction. This role also involves maintaining accurate records of customer interactions, feedback, and complaints using our CRM system.

To succeed in this role, candidates should have excellent communication skills, both verbal and written, and be able to handle customer concerns with empathy and patience. A problem-solving mindset, attention to detail, and the ability to work well under pressure are essential. Previous experience in customer service is preferred, and a solid understanding of our products and services will be provided during training.