1,806 IT Support Specialists jobs in Canada

Job Description

We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.

Responsibilities:

• Providing First Level PC network and technical support to users on routine or non-complex problems on all desktop issues
• Installing and configuring a Microsoft Windows 10 environment and preparing system installs and application management
• Supporting MS Office 365
• Supporting Microsoft Teams environments
• Supporting Virtual Desktops (VMware)
• Supporting Adobe Acrobat DC
• Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system
• Maintaining hardware inventory, asset database and systems documentation
• Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
• Re-installing/imaging desktops and laptops as needed
• Installing, configuring, desktop and network printers
• Assisting with security-related updates or patches
• Supporting the audio and video infrastructure including configuration and operating audio and video equipment as required for scheduled and ad hoc events
• Performing other duties as assigned

Requirements:

• Diploma in Computer Science/Engineering or equivalent experience.
• 1 to 3 years of experience in a technical support or IT customer service environment.
• Desktop Hardware knowledge: CPU, memory, power supply, configuring and installing PC hardware, internal modules and general troubleshooting
• CompTIA certified candidates will be given preference
• Detailed oriented, superior problem solving and troubleshooting ability
• Commitment to customer satisfaction through planning follow-up
• Excellent communication and customer service skills
• A proven track record of working with users at various ability levels
• The ability to use good judgment and multi-task within an ever-changing environment
• Experience in a 24×7 environment delivering high availability or mission-critical applications
• A minimum of three years of related work experience preferably in a legal or corporate environment

Perks:

• Competitive salary
• Paid vacation
• Health and dental benefits
• Flexible work arrangements

If this sounds like the right fit, please click and apply to this posting.

Job Description

bout the Role:
We are looking for a proactive Help Desk Technician to provide technical support and assistance to end-users. The ideal candidate will have strong problem-solving skills, a customer-focused mindset, and hands-on experience in troubleshooting hardware, software, and network issues.

Key Responsibilities:

• Provide first-level technical support to users via phone, email, or in-person for hardware, software, and network issues.

• Troubleshoot and resolve technical problems related to desktops, laptops, printers, and other peripheral devices.

• Assist with installation, configuration, and maintenance of IT equipment and software.

• Escalate complex technical issues to higher-level IT staff or specialized teams when necessary.

• Document support requests, solutions, and technical procedures for future reference.

• Maintain inventory of IT equipment and ensure proper tracking of assets.

• Assist with user account management, password resets, and access permissions.

• Stay updated with emerging IT trends, tools, and best practices.

Required Qualifications:

• Associates or Bachelors degree in Information Technology, Computer Science, or a related field.

• Proven experience in IT support, helpdesk, or technical troubleshooting.

• Knowledge of operating systems (Windows, macOS, Linux) and common software applications.

• Familiarity with network configurations, hardware, and peripheral devices.

• Strong problem-solving, analytical, and communication skills.

• Ability to work independently and as part of a team.

Preferred Qualifications:

• Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional (MCP).

• Experience with ticketing systems and remote support tools.

• Familiarity with cloud services, virtualization, or cybersecurity practices.

• Knowledge of scripting or automation for routine IT tasks.

Benefits:

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and skill development.

• Health insurance and other employee benefits.

• Flexible working hours and remote work options (if applicable).

• Supportive and collaborative work environment.

How to Apply:

Job Description

Discovery Community College has an onsite/in-person opportunity available in the Surrey Campus for the right individual.

Discovery Community College offers a truly close-knit team of people who are passionate about changing lives. As a member of this team, you will Discover all the best of Community, in both work and life.

Job Title: Help Desk Administrator

Location: Surrey Campus

About the Role:
Discovery Community College is a dynamic and professional organization committed to excellence in Private Post Secondary Education. We pride ourselves on fostering a collaborative and efficient work environment. We are seeking an organized and detail-oriented Administrative Assistant to join our team and support our daily operations. If you thrive in a fast-paced setting and enjoy taking ownership of administrative tasks, we’d love to hear from you!

This Part-time role and has the potential to lead to future advancements within the college.

Rate Range: $20-22/hour

Key Responsibilities :

• Manage inbound and outbound phone traffic via booking scheduled appointments on Career Advisors’/Staff Members’ Calendars
• Assist students in technical Teams issues
• Managing some administrative tasks independently
• Providing superior Customer Service to our Student body

• Completion of high school (with high school diploma)
• A certificate or diploma in Office Administration or a related field is preferred
• Previous clerical or administrative experience required
• Ability to multitask in a fast paced environment

It’s your time – make the change today!

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v7PD4cDkE7

bout the Role:
We are looking for a proactive Help Desk Technician to provide technical support and assistance to end-users. The ideal candidate will have strong problem-solving skills, a customer-focused mindset, and hands-on experience in troubleshooting hardware, software, and network issues.

Key Responsibilities:

• Provide first-level technical support to users via phone, email, or in-person for hardware, software, and network issues.

• Troubleshoot and resolve technical problems related to desktops, laptops, printers, and other peripheral devices.

• Assist with installation, configuration, and maintenance of IT equipment and software.

• Escalate complex technical issues to higher-level IT staff or specialized teams when necessary.

• Document support requests, solutions, and technical procedures for future reference.

• Maintain inventory of IT equipment and ensure proper tracking of assets.

• Assist with user account management, password resets, and access permissions.

• Stay updated with emerging IT trends, tools, and best practices.

Required Qualifications:

• Associates or Bachelors degree in Information Technology, Computer Science, or a related field.

• Proven experience in IT support, helpdesk, or technical troubleshooting.

• Knowledge of operating systems (Windows, macOS, Linux) and common software applications.

• Familiarity with network configurations, hardware, and peripheral devices.

• Strong problem-solving, analytical, and communication skills.

• Ability to work independently and as part of a team.

Preferred Qualifications:

• Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional (MCP).

• Experience with ticketing systems and remote support tools.

• Familiarity with cloud services, virtualization, or cybersecurity practices.

• Knowledge of scripting or automation for routine IT tasks.

Benefits:

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and skill development.

• Health insurance and other employee benefits.

• Flexible working hours and remote work options (if applicable).

• Supportive and collaborative work environment.

How to Apply:

Job Description

Salary:

Nous sommes actuellement la recherche dunSpcialiste en support technique et service client. Pour rejoindre notre quipe. Vous avez le got de trouver des solutions pour venir en aide nos clients ? Offrir un service de qualit et efficace vous allume ? Les technos aussi ? Vous rpondez au tlphone avec le sourire et tes dbrouillard ? Nous souhaitons vous rencontrer !

Votre implication va aider de manire tangible faire briller notre service la clientle. Travaillez au sein dune quipe qui offre une libert daction dans un cadre bien dfini qui vous permettra de dmontrer vos acquis et connaissances, tout en dveloppant de nouvelles comptences.

Principales tches et responsabilits :

• Offrir le support technique et le service la clientle nos client (courriel, tlphone, clavardage) li labonnement, linstallation et lutilisation de nos produits;
• Maintenir un haut niveau de satisfaction de la clientle;
• Documenter de faon prcise et concise les billets et en assurer la rsolution;
• Collaborer troitement avec les autres groupes de Notarius pour la rsolution de problmes complexes;
• Lorsque requis, vrifier et confirmer lidentit de nos nouveaux clients, appuy par notre processus de vrification didentit en ligne;
• Ajuster la documentation de support interne, lorsque requis;
• Supporter le processus de dploiement des produits de Notarius auprs de certains clients;
• Participer au besoin des projets externes du service la clientle.

Qualifications et comptences

Exigences :

• 
  Formation : DEP, DEC ou Baccalaurat;
• 
  Exprience : Minimum 2 ans de support technique dans un contexte de service la clientle par tlphone;
• 
  Bonne matrise de langlais et du franais, autant l'oral, qu' l'crit (essentiel);
• 
  Connaissances de lenvironnement dun centre dappels (essentiel);
• 
  Connaissances en rseautique et dans les systmes dexploitation Windows (atout);
• 
  Possder un permis de travail valide (essentiel).

Aptitudes :

• 
  Intrt marqu pour le travail dquipe, la satisfaction du client et le suivi des processus;
• 
  Autonome, dbrouillard(e), polyvalent(e) et fait preuve dinitiative;
• 
  Aime apprendre de nouvelles technos ainsi que comprendre ce qui se passe dans notre industrie et au quotidien chez nos clients;
• 
  Capacit mener plusieurs projets de front avec un minimum de supervision;
• 
  Flexibilit et capacit dadaptation face au changement.
  
  

Le poste vous intresse? Postulez!

Notre organisation est prsente travers le Canada.

Comme illustr dans la description des tches, il implique notamment de communiquer, oralement et par crit, avec les autres quipes de Portage situes partout au Canada et avec nos clients et partenaires internationaux. En effet, les clients et les partenaires internationaux reprsentent une partie importante de nos activits. la suite dune analyse, nous avons dtermin que les tches lies au poste ncessitent la connaissance de langlais en plus du franais ( loral et lcrit). Nous avons galement dtermin que la connaissance de langlais dj exige des autres employs ne permet pas lexcution des tches ncessitant la connaissance de langlais lies au poste.

Cependant, Portage restreint le plus possible le nombre de postes pour lesquels elle exige la connaissance dune autre langue que le franais. Portage nexige la matrise de l'anglais que lorsque cela est ncessaire lexcution des tches dun employ.

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We are currently seeking a Technical Support and Customer Service Specialist to join our team. Are you eager to find solutions to help our clients? Does providing quality and efficient service excite you? Are you passionate about technology? Do you answer the phone with a smile and are resourceful? We want to meet you!

Your involvement will tangibly contribute to the excellence of our customer service. Work within a team that offers freedom of action in a well-defined framework, allowing you to showcase your skills and knowledge while developing new competencies.

Main Tasks and Responsibilities:

• Provide technical support and customer service to our clients (email, phone, chat) related to subscription, installation, and use of our products.
• Maintain a high level of customer satisfaction.
• Accurately and concisely document tickets and ensure their resolution.
• Collaborate closely with other Notarius groups to resolve complex issues.
• When required, verify and confirm the identity of our new clients, supported by our online identity verification process.
• Adjust internal support documentation as needed.
• Support the deployment process of Notarius products for certain clients.
• Participate as needed in external customer service projects.

Qualifications and Skills

Requirements:

• Education: Diploma of Vocational Studies (DVS), College or Bachelors degree.
• Experience: Minimum 2 years of technical support in a customer service context via phone.
• Proficiency in French and English, both spoken and written (essential).
• Knowledge of a call center environment (essential).
• Knowledge of networking and Windows operating systems (an asset).
• Must possess a valid work permit (essential).

Aptitudes:

• Strong interest in teamwork, customer satisfaction, and process follow-up.
• Autonomous, resourceful, versatile, and shows initiative.
• Enjoys learning new technologies and understanding what happens in our industry and daily life of our clients.
• Ability to manage multiple projects simultaneously with minimal supervision.
• Flexibility and adaptability to change.

Interested in the position? Apply now!

Our organization is across Canada.

As detailed in the job description, this job involves communicating, both verbally and in writing, with other Portage teams located across Canada and the United States and with our international clients and partners. These customers and partners represent an important part of our activities. Based on an evaluation, we have determined that the duties of this position require knowledge of English in addition to French (oral and written). We also determined that the English language skills already required of other employees do not permit the performance of English language skills tasks related to this position.

However, in Qubec, Portage limits as much as possible the number of positions for which it requires the knowledge of another language than French. Portage solely requires proficiency in English where it is necessary for the performance of an employees duties.

Job Description

We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.

You Have:

• Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
• Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
• Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
• Solid track record of troubleshooting and resolving complex technical issues

Bonus points if you have:

• Experience with Exchange Administration (or any other email collaboration platform)
• Experience using PowerShell for automation, implementation, and data extraction
• Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
• Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
• Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
• Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis

Perks:

• Competitive Salary!
• Health and dental benefits
• Plenty of vacation time
• Opportunity for career progression
• Completely remote work!

If this role sounds like something you might be interested in, please click apply!

Job Description

Technical Support Analyst
Vernon, BC
(On-Site)

Role Description:

The Technical Support Analyst is responsible for defining Team Member facing hardware standards, and for working with team members, vendors, and suppliers to ensure hardware, applications, and related technologies options are appropriate. The Technical Support Analyst is also responsible for managing the design, implementation, installation, and support of the environments for all office and field locations.

Responsibilities:

Technical Support and System Maintenance:

• Respond to, track, and report team members’ break/fix, service, and access requests in a timely manner.
• Install, configure, and provide 2nd-tier support for team member technology devices, tools, and software solutions in both corporate and remote operational locations.
• Build and maintain all Windows desktop images according to industry best practices.
• Automate the deployment of images and applications.
• Configure and support workstations in a Windows networked environment.
• Configure and support printers in a Windows networked environment.
• Configure and support industrial handheld devices.
• Support VoIP Telephony and Video Conferencing.
• Install hardware and networking equipment.
• Participate in the commissioning of the technology infrastructure for corporate office locations and new operational locations for Stores, warehouses, and retread plants.
• Manage and administer team member devices and productivity-related technology solutions such as telephony systems, printing/scanning / faxing systems, and video conferencing systems.
• Establish and maintain close working relationships with vendors and service providers.
• Adhere to the established processes and procedures within the IS Department.
• Requirement to participate in after-hours on-call rotation.

Planning, Development, and Project Support:

• Participate in the planning of IS-related activities and tasks related to new Kal Tire operational locations.
• Initiate and direct the capacity planning and development of long-term strategies for team member hardware, software, and productivity solutions.
• Work closely with team members from other IS Departments and contractors to ensure installations, upgrades, or other changes occur in a coordinated and efficient manner.
• Lead projects when requested, including defining project requirements, project plan, task lists, milestones, and phases.
• Own project progress by tracking activity, publishing progress reports, and taking action when required to resolve problems.

Documentation of Processes and Technical Specifications:

• Create, update, and maintain reference documentation relevant to each location’s IS configuration for use during future changes or technical support activities.
• Maintain clear and detailed documentation for all core responsibilities and associated technologies.
• Keep abreast of technical and industry developments.
• Provide leadership and mentorship to team members.
• Prepare and deliver informative, well-organized presentations and communications.

Job Requirements:

• Minimum 2 years’ experience providing technical support in a domain environment.
• Experience supporting Windows Operating systems.
• Experience with Software and Operating System Deployment, Computer hardware support, Software support, Thin Clients, Industrial Windows Mobile Devices.
• Experience with VoIP telephony systems, TCP/IP-based networks, Switch and router configuration and troubleshooting, and Networked, medium to high volume printers.
• Experience with Remote Support Software, Call Tracking Software, ITIL, Mobile Device Management, Application Virtualization, and Active Directory.

Knowledge, Skills, and Abilities:

• Strong verbal communication and active listening skills.
• Strong troubleshooting skills.
• Creative, innovative thinking, leadership, and solid presentation skills.
• Skilled in liaising with teams to coordinate activities of business, technical, and vendor stakeholders.
• Working knowledge of business applications and technology standards in an enterprise environment.

Education:

• Post-secondary graduate with a degree, diploma or certificate in computer science or equivalent combination of education, training, and experience.

Special Requirements:

• Travel to Kal Tire locations.
• Evening and occasional weekend work may be required.
• Valid BC driver’s license.

What We Offer:

• The target compensation for this role is $67,090-$77,110 per year based on experience.
• We offer a clear path for career advancement with wage increases along the way.
• Comprehensive medical and dental benefits.
• Employee Assistance Program.
• A group RRSP/DPSP matching program.
• Discount on tires and mechanical services.
• Positive work culture, opportunities for growth and development, and work-life balance.
• Opportunities for professional development, such as training programs, mentorship, and tuition reimbursement.

To be considered for this position at this time, candidates must be legally eligible to work for any Canadian employer.

Job Description

Who We Are:

Cold Bore Technology is the new foundational standard in frac enterprise communication. 
Cold Bore’s LayerZERO is the industry approach to a scalable foundation and future, the only company in North America providing a standard protocol enabled base layer (LayerZERO) for frac which not only services operators but service companies as well.
Cold Bore Technology “Automates & Standardizes” the entire operation through an enterprise solution.

LayerZERO Enterprise Communication enables Centralized Data Collection and Bidirectional Communication for the Entire PAD allowing for:  

• An industry standard protocol that allows all services to have immediate bi-directional communication 
• Supported by third party development teams for software products 
• 24-hour pad health monitoring and troubleshooting reducing complexity and downtime
• Remote completion capabilities with a singular shared timestamp 
• Real-time LayerZERO to Edge Server across all frac operation services including in-between interoperable capture (Well Swap, Switches, Zipper, etc.) for critical path evaluation

• Serve as the first point of contact for customers and Field Technicians seeking technical assistance over the phone or email.
• Frac tree monitoring and analyzing data streams to identify issues with the data being collected.
• Create daily reports, communicate with stakeholders, and provide follow up as necessary.
• Perform remote troubleshooting through diagnostic techniques and asking pertinent questions.
• Determine the best solution based on the issue and details provided by customers and Field Technicians.
• Walk the customer or Field Technician through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Record events and problems, and their resolution in logs.
• Identify and suggest potential areas of improvement on procedures.

• Experience working in Information Technology (IT) is considered an asset.
• Oilfield experience is considered an asset.
• Proficient with Microsoft Office.
• Ability to research and identify solutions for existing or elusive problems.
• Capable of adapting to changing work roles.
• Proven experience as a Help Desk Technician or other customer support role is an asset.
• Good understanding of computer systems, advanced networking skills and emerging wireless technologies.
• Ability to diagnose and resolve basic technical issues.
• General understanding of electrical circuitry.
• Proficiency in English.
• Excellent communication skills.
• Customer-oriented mindset with the ability to remain even-tempered under pressure.

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Job Description

We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.

You Have:

• Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
• Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
• Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
• Solid track record of troubleshooting and resolving complex technical issues

Bonus points if you have:

• Experience with Exchange Administration (or any other email collaboration platform)
• Experience using PowerShell for automation, implementation, and data extraction
• Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
• Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
• Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
• Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis

Perks:

• Competitive Salary!
• Health and dental benefits
• Plenty of vacation time
• Opportunity for career progression
• Completely remote work!

If this role sounds like something you might be interested in, please click apply!