753 IT Support Technician jobs in Canada

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Delta, British Columbia (CA-BC), Canada (CA).
This role is to provide onsite support for end users, for tickets and issues at a client site, including management of the regional stockroom. The technician will have the responsibility to own the issues through resolution.
**Responsibilities**
+ Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks printers
+ May respond to calls after normal business hours per leader instructions
+ Identifies potential issues that could adversely impact end user experience and takes corrective action
+ Updates and resolves tickets in a timely manner to achieve Service Levels
+ Utilize a well-rounded knowledge of the policies and procedures for their work area
+ Make policy recommendations to their manager and be an escalation point for less experienced team members
**Basic Qualifications**
+ 4+ Years of Desktop/End User Support Experience
+ High School Diploma or equivalent
**Additional Preferences**
+ Experience in a plant/manufacturing environment
+ Undergraduate degree or some college coursework
+ Strong knowledge of Windows operating system environment
+ Solid client service skills
+ A+ desktop or equivalent skill set is required
+ Ability to physically perform general office requirements
+ Must be able to perform essential responsibilities with or without reasonable accommodations
+ Travel including overnight domestic trips may be required
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Brantford, Ontario (CA-ON), Canada (CA).
This role is to provide onsite support for end users, for tickets and issues at a client site, including management of the regional stockroom. The technician will have the responsibility to own the issues through resolution.
**Responsibilities**
+ Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks printers
+ May respond to calls after normal business hours per leader instructions
+ Identifies potential issues that could adversely impact end user experience and takes corrective action
+ Updates and resolves tickets in a timely manner to achieve Service Levels
+ Utilize a well-rounded knowledge of the policies and procedures for their work area
+ Make policy recommendations to their manager and be an escalation point for less experienced team members
**Basic Qualifications**
+ 4+ Years of Desktop/End User Support Experience
+ High School Diploma or equivalent
**Additional Preferences**
+ Experience in a plant/manufacturing environment
+ Undergraduate degree or some college coursework
+ Strong knowledge of Windows operating system environment
+ Solid client service skills
+ A+ desktop or equivalent skill set is required
+ Ability to physically perform general office requirements
+ Must be able to perform essential responsibilities with or without reasonable accommodations
+ Travel including overnight domestic trips may be required
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Georgetown, Ontario (CA-ON), Canada (CA).
This role is to provide onsite support for end users, for tickets and issues at a client site, including management of the regional stockroom. The technician will have the responsibility to own the issues through resolution.
**Responsibilities**
+ Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks printers
+ May respond to calls after normal business hours per leader instructions
+ Identifies potential issues that could adversely impact end user experience and takes corrective action
+ Updates and resolves tickets in a timely manner to achieve Service Levels
+ Utilize a well-rounded knowledge of the policies and procedures for their work area
+ Make policy recommendations to their manager and be an escalation point for less experienced team members
**Basic Qualifications**
+ 2+ Years of Desktop/End User Support Experience
+ High School Diploma or equivalent
**Additional Preferences**
+ Experience in a plant/manufacturing environment
+ Undergraduate degree or some college coursework
+ Strong knowledge of Windows operating system environment
+ Solid client service skills
+ A+ desktop or equivalent skill set is required
+ Ability to physically perform general office requirements
+ Must be able to perform essential responsibilities with or without reasonable accommodations
+ Travel including overnight domestic trips may be required
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Delta, British Columbia (CA-BC), Canada (CA).
This role is to provide onsite support for end users, for tickets and issues at a client site, including management of the regional stockroom. The technician will have the responsibility to own the issues through resolution.
**Responsibilities**
+ Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks printers
+ May respond to calls after normal business hours per leader instructions
+ Identifies potential issues that could adversely impact end user experience and takes corrective action
+ Updates and resolves tickets in a timely manner to achieve Service Levels
+ Utilize a well-rounded knowledge of the policies and procedures for their work area
+ Make policy recommendations to their manager and be an escalation point for less experienced team members
**Basic Qualifications**
+ 4+ Years of Desktop/End User Support Experience
+ High School Diploma or equivalent
**Additional Preferences**
+ Experience in a plant/manufacturing environment
+ Undergraduate degree or some college coursework
+ Strong knowledge of Windows operating system environment
+ Solid client service skills
+ A+ desktop or equivalent skill set is required
+ Ability to physically perform general office requirements
+ Must be able to perform essential responsibilities with or without reasonable accommodations
+ Travel including overnight domestic trips may be required
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Mississauga, Ontario (CA-ON), Canada (CA).
The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering high level of customer service.
This position will be a Client based position working at a client site.
**Job Responsibilities Include:**
+ Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals
+ Windows, troubleshooting, diagnosing, imaging/deployment and software installation
+ Serves as company liaison with customer on administrative and technical matters
+ Provide technical support and incident management service desk functions (Service Now)
+ Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals
+ Installs, maintains and optimizes desktop /notebook configurations at customer sites
+ Diagnoses and resolves product performance problems
+ Performs maintenance and repair services (basic break fix for desktops, laptops.)
+ Instructs customers in the operation and maintenance of basic Windows
**Basic Qualifications**
+ 3+ years desktop/technical support experience
**Additional skills**
+ A+ Certification
+ Desktop Management-Desktop Administration-Wintel
+ White Glove/VIP support experience
+ Must have a proven customer service background
+ Knowledgeable of Windows Operating System environment
+ Must be able to comprehend and follow verbal and written technical instructions and scripts
+ Good verbal and written communication skills
+ Physically able to lift and move Enterprise and Client technology hardware in our customer environments
+ Excellent interpersonal skills and ability to work collaboratively in a team environment
+ Basic customer interaction skills
+ Strong troubleshooting skills
+ French as a second language is a plus
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Mississauga, Ontario (CA-ON), Canada (CA).
The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering high level of customer service.
This position will be a Client based position working at a client site.
**Job Responsibilities Include:**
+ Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals
+ Windows, troubleshooting, diagnosing, imaging/deployment and software installation
+ Serves as company liaison with customer on administrative and technical matters
+ Provide technical support and incident management service desk functions (Service Now)
+ Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals
+ Installs, maintains and optimizes desktop /notebook configurations at customer sites
+ Diagnoses and resolves product performance problems
+ Performs maintenance and repair services (basic break fix for desktops, laptops.)
+ Instructs customers in the operation and maintenance of basic Windows
**Basic Qualifications**
+ 3+ years desktop/technical support experience
**Additional skills**
+ A+ Certification
+ Desktop Management-Desktop Administration-Wintel
+ White Glove/VIP support experience
+ Must have a proven customer service background
+ Knowledgeable of Windows Operating System environment
+ Must be able to comprehend and follow verbal and written technical instructions and scripts
+ Good verbal and written communication skills
+ Physically able to lift and move Enterprise and Client technology hardware in our customer environments
+ Excellent interpersonal skills and ability to work collaboratively in a team environment
+ Basic customer interaction skills
+ Strong troubleshooting skills
+ French as a second language is a plus
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

Job Description

Job Description

About the Role:
We are seeking a skilled Desktop Support Technician to provide technical support for end-users desktop systems, laptops, and peripheral devices. The ideal candidate will have strong troubleshooting skills, hands-on experience with hardware and software, and the ability to ensure smooth IT operations.

Key Responsibilities:

• Install, configure, and maintain desktop computers, laptops, and peripheral devices.

• Provide technical support to end-users for hardware, software, and network issues.

• Troubleshoot and resolve desktop-related problems efficiently and effectively.

• Assist with software installations, updates, patches, and system upgrades.

• Maintain inventory of IT equipment and manage asset tracking.

• Document support requests, solutions, and standard operating procedures.

• Escalate complex issues to higher-level IT staff or specialized teams when necessary.

• Ensure desktop systems meet security policies, antivirus updates, and company standards.

Required Qualifications:

• Associates or Bachelors degree in Information Technology, Computer Science, or a related field.

• Proven experience in desktop support, helpdesk, or IT support roles.

• Knowledge of operating systems (Windows, macOS, Linux) and common software applications.

• Familiarity with networking basics, printers, and peripheral devices.

• Strong problem-solving, analytical, and communication skills.

• Ability to work independently and as part of a team.

Preferred Qualifications:

• Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional (MCP).

• Experience with remote desktop support tools and ticketing systems.

• Knowledge of virtualization, cloud services, or cybersecurity fundamentals.

• Understanding of IT best practices and standard operating procedures.

Benefits:

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and skill development.

• Health insurance and other employee benefits.

• Flexible working hours and remote work options (if applicable).

• Supportive and collaborative work environment.

About the Role:
We are seeking a skilled Desktop Support Technician to provide technical support for end-users desktop systems, laptops, and peripheral devices. The ideal candidate will have strong troubleshooting skills, hands-on experience with hardware and software, and the ability to ensure smooth IT operations.

Key Responsibilities:

• Install, configure, and maintain desktop computers, laptops, and peripheral devices.

• Provide technical support to end-users for hardware, software, and network issues.

• Troubleshoot and resolve desktop-related problems efficiently and effectively.

• Assist with software installations, updates, patches, and system upgrades.

• Maintain inventory of IT equipment and manage asset tracking.

• Document support requests, solutions, and standard operating procedures.

• Escalate complex issues to higher-level IT staff or specialized teams when necessary.

• Ensure desktop systems meet security policies, antivirus updates, and company standards.

Required Qualifications:

• Associates or Bachelors degree in Information Technology, Computer Science, or a related field.

• Proven experience in desktop support, helpdesk, or IT support roles.

• Knowledge of operating systems (Windows, macOS, Linux) and common software applications.

• Familiarity with networking basics, printers, and peripheral devices.

• Strong problem-solving, analytical, and communication skills.

• Ability to work independently and as part of a team.

Preferred Qualifications:

• Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional (MCP).

• Experience with remote desktop support tools and ticketing systems.

• Knowledge of virtualization, cloud services, or cybersecurity fundamentals.

• Understanding of IT best practices and standard operating procedures.

Benefits:

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and skill development.

• Health insurance and other employee benefits.

• Flexible working hours and remote work options (if applicable).

• Supportive and collaborative work environment.