337 IT Support Technician jobs in Canada

About the Role:
We are seeking a skilled Desktop Support Technician to provide technical support for end-users desktop systems, laptops, and peripheral devices. The ideal candidate will have strong troubleshooting skills, hands-on experience with hardware and software, and the ability to ensure smooth IT operations.

Key Responsibilities:

• Install, configure, and maintain desktop computers, laptops, and peripheral devices.

• Provide technical support to end-users for hardware, software, and network issues.

• Troubleshoot and resolve desktop-related problems efficiently and effectively.

• Assist with software installations, updates, patches, and system upgrades.

• Maintain inventory of IT equipment and manage asset tracking.

• Document support requests, solutions, and standard operating procedures.

• Escalate complex issues to higher-level IT staff or specialized teams when necessary.

• Ensure desktop systems meet security policies, antivirus updates, and company standards.

Required Qualifications:

• Associates or Bachelors degree in Information Technology, Computer Science, or a related field.

• Proven experience in desktop support, helpdesk, or IT support roles.

• Knowledge of operating systems (Windows, macOS, Linux) and common software applications.

• Familiarity with networking basics, printers, and peripheral devices.

• Strong problem-solving, analytical, and communication skills.

• Ability to work independently and as part of a team.

Preferred Qualifications:

• Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional (MCP).

• Experience with remote desktop support tools and ticketing systems.

• Knowledge of virtualization, cloud services, or cybersecurity fundamentals.

• Understanding of IT best practices and standard operating procedures.

Benefits:

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and skill development.

• Health insurance and other employee benefits.

• Flexible working hours and remote work options (if applicable).

• Supportive and collaborative work environment.

Job Description

About Can/Am Technologies

At Can/Am, we have been creating great software that empowers our clients to provide outstanding service to their customers for over 15 years. Our Teller Cash Receipting software is an industry-leading solution that automates and streamlines cash handling and financial management practices for State, County, and City governments. Can/Am serves clients across North America, with staff operating in the following locations: Edmonton Alberta, and Denver Colorado.

We've built an engaged  team of hard-working and collaborative  people in our U.S. and Canadian locations. Successful Can/Am team members model these values:

• Pursue thoughtful understanding | approaching every situation and person with compassion, seeking to gain insight at a deeper level
• Challenge reality | honestly aspiring to improve with forward-focused ambition
• Engage growth together | cultivating a dynamic environment with opportunities to learn, have fun, and realize full potential
• Spark | igniting joyful experiences and innovative solutions with passion and energy
• Pay it forward | creating lasting value by investing generously in our people, platforms, and community

Position Summary

Can/Am is looking for a dedicated and thorough Technical Support Technician to support Can/Am’s client-facing and internal applications.

Can/Am is quickly becoming a leading local government POS System provider. You will be a key player in providing the necessary support our company needs to continue our fabulous track record of exceptional service while working alongside a committed group of professionals.

In addition, this role will require a keen eye for improvement and a developed maturity in prioritization of clients’ needs. This role will report to the Director of Support and Operations.

Qualifications

The candidate should be a fast learner with an aptitude for solving problems and providing fast-paced results.

• Managing multiple tickets with varying priority and timeframes
• Communicate and follow up with clients to clarify and provide updates on tickets
• Work efficiently within varying time frames to meet client needs
• Ask necessary questions to identify necessary requirements and expected results
• Able to produce significant output with minimal wasted effort
• Communicate effectively to both technical and business personnel
• Office equipment support/management
  • Network/printer/hardware
• Be able to follow technical processes to run internal routines in support of staff members

Key Goals and Success Criteria

• Run through procedural documentation to prepare product sites for sales demos
• Strong communication skills that result in clear understanding and expectations for both clients and internal staff
• A high level of responsiveness resulting in quick solutions, follow-through, and status updates
• Intrinsically motivated to support others and provide positive interactions
• Provide long-term solutions that will result in higher levels of efficiency
• Support product improvement and contribute to the knowledge base of Can/Am that is used by clients, partners, and internal staff
• Assess and troubleshoot computer software and other internal office equipment support issues
• Receive telephone calls and emails to inquire about issues and provide solutions or escalate to the appropriate personnel
• Interact with co-workers to identify internal issues and research to find a solution
• Perform software tests to determine its value add to the customer
• Write and revise internal documentation to train and reflect internal processes and procedures
• Be available during support hours with periodic on-call requirements         

What you will receive

• A challenging, fulfilling career with co-workers who interact within the framework of our values as a small, vibrant team
• A competitive pay scale (Starting at $55,000 base salary)
• Generous benefits of medical, dental, and RRSP plans 
• The opportunity to make a real difference in the lives of our clients and staff

If you are qualified for this position and have a passion for providing excellent support and strategic results, we would love to hear from you!    

EOE Statement

Can/Am is an Equal Opportunity Employer that does not discriminate on the basis of age, race, sex, religion, national origin, disability, or any other non-merit factor protected by applicable federal, state, and local laws.  

Can/Am is committed to working with and providing reasonable accommodation for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please contact and let us know the nature of your request and your contact information. 

Powered by JazzHR

yKI1OYa2GW

Job Description

We are seeking an IT Support Technician to join our team! You will resolve computer-related issues for your clients.

About Us: VDI Networks is a Managed Service Provider (MSP). We are dedicated to helping businesses across the Canada and the US manage their IT infrastructure while safeguarding their sensitive data and maintaining compliance with industry standards. We are seeking a talented and experienced Security Administrator to join our team and assist our clients in achieving and maintaining a high level of security and compliance.

Job Description: As a IT Support Technician at VDI Networks, you will play a crucial role in helping our clients, spread across North America, navigate the complex landscape of IT infrastructure and cybersecurity. You will work closely with clients to understand their unique needs and tailor solutions that align with industry best practices and their goals.

Responsibilities:

• Manage support tickets and support phone calls
• Handle software updates/ Install software for clients
• Troubleshooting technical issues for customers
• Proactively identify and mitigate security risks.
• Maintain documentation related to IT procedures, and incident responses.
• Manage and administer infrastructure (Networking equipment, Workstations, Servers, Phones).
• Utilize common MSP tooling and RMM software to monitor and manage client environments.
• Collaborate with software distributors to procure and deploy software solutions.

Qualifications:

• Bachelor's degree in Cybersecurity, Information Technology, or a related field (or equivalent work experience).
• Excellent communication and interpersonal skills.
• Deliver and demonstrate an expert level of customer service
• Ability to work independently and as part of a team.
• Ability to multi-task and demonstrate initiative
• Strong problem-solving and analytical abilities.
• Proficiency in Windows Server (2016, 2019, 2022), Windows 10, and Windows 11 administration.
• Familiarity with Hyper-V virtualization technology.
• Experience managing Office 365 and Azure environments.
• Experience in Active Directory management and configuration.
• Knowledge of Cisco hardware and Cisco IOS for network security.
• Experience in managing commonly used software (Adobe, Quickbooks, Sage, Slack, etc.)
• Experience in Mobile Devices (Android/iPhone)

If you are passionate about helping clients achieve success through technology, and you possess the required knowledge and experience, we encourage you to apply for this exciting opportunity.

To apply, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.

This role requires you to be able to come into the office on a part time basis

VDI Networks is a growing company that specializes in hosting applications, hosted desktop solutions(DaaS), and providing Managed IT services for businesses across the United states and Canada

VDI Networks is a growing company that specializes in hosting applications, hosted desktop solutions(DaaS), and providing Managed IT services for businesses across the United states and Canada

Job Description

Job Advertisement - Customer Support Technician

Company: Real Time Networks Inc.

Address: 1833 Coast Meridian Rd. #16, Port Coquitlam, BC V3C 6G5, Canada

Job Title: Customer Support Technician

Number of positions: 1 vacancy

Working hours: 40h per week

Employment Type: Permanent. Full-time (5 days per week)

Location of employment: Port Coquitlam, BC.

Language of work: English

Anticipated Start Date: Immediately

Compensation:

• Annual Salary: $76,200
• Benefits: a comprehensive benefits program including extended medical and group insurance; RRSP matching and bonus eligibly after probationary period; Education Assistance benefits.
• 10 days of vacation and 5 personal days

About Real Time Networks

Looking to start your career with an exciting, growing company?

Real Time Networks Inc is a Port Coquitlam B.C. Canada based company experiencing rapid growth and continued success in the marketplace. We build solutions that provide security, safety and real-time tracking for keys, assets, and people. Real Time Networks specializes in smart solutions for managing critical assets and keys that deliver enhanced security, real-time accountability, and operational efficiency.

The opportunity

Are you a technically skilled problem solver with a passion for delivering exceptional customer support? We’re looking for a Customer Support Technician to join our dynamic team. In this role, you will support advanced key management systems, biometric technology, and networked hardware/software solutions used by clients across a variety of industries. You will serve as a technical front-line resource, resolving complex issues, guiding customers through installations and configurations, and ensuring smooth day-to-day operation of mission-critical systems.

This position combines hands-on troubleshooting, customer training, and cross-department collaboration. You will work closely with teams across Product Development, Engineering, and Operations to support field deployments, maintain system integrity, and deliver an outstanding customer experience. You will also contribute to internal knowledge sharing, mentor new team members, and help evolve our documentation and support practices.

If you thrive in technical environments, are confident communicating solutions, and enjoy making a measurable impact through your work, we’d love to hear from you.

Responsibilities:

• Serve as the primary point of contact for customer technical support via phone, video, and email, offering timely, accurate, and professional assistance.
• Diagnose, troubleshoot, and resolve hardware and software issues related to smart lockers, key management systems, biometric devices, and custom-configured technologies
• Build strong customer relationships by addressing complaints, offering effective solutions, and recommending proactive maintenance.
• Provide platform training and onboarding sessions for customers to ensure confident, independent use of the company’s systems.
• Deliver internal training and mentorship to junior team members and new hires, sharing product knowledge, troubleshooting techniques, and documentation practices.
• Lead or contribute to product demonstrations, technical walk-throughs, and client-facing support meetings.
• Participate in the 24/7 after-hours support rotation, including weekend and holiday coverage, to maintain consistent service delivery and business continuity for mission-critical systems.
• Manage tickets and queue to ensure timely responses aligned with Service Level Agreements (SLAs).
• Oversee and maintain inventory of hardware and electronic parts, ensuring appropriate stock levels and compatibility with various systems; coordinate with logistics and procurement teams for restocking and system-specific parts.
• Perform onsite service visits for installations, maintenance, and repairs, including travel across North America as required.
• Contribute to the development and continual improvement of standard operating procedures (SOPs), internal documentation, and client-facing knowledge base articles.
• Support the creation and updating of knowledge base articles and training materials for internal and external use.
• Collaborate cross-functionally with departments to support client needs, service rollouts, and complex deployment
• Ensure compliance with industry standards and internal security protocols, including information security, data protection, and proper handling of sensitive equipment.
• Communicate professionally with internal leadership and external stakeholders to provide issue updates, resolution plans, and post-resolution reports when needed.

What you bring:

Education and Experience:

• Post-secondary education, preferably in an IT, Electronics, or related discipline
• Relevant certifications in IT support or systems administration.
• 5 years of customer support or technical support roles
• Proven experience leading training sessions, product demos, and onboarding support for clients or internal team members.
• Experience troubleshooting and supporting a range of hardware and software systems
• Proven knowledge of networking fundamentals, and endpoint management.

Technical Skills

• 5 years of hands-on experience in technical customer service, IT help desk, or field support roles
• Strong technical aptitude with a solid understanding of IT and network concepts.
• Proven experience in troubleshooting hardware/software systems, including key management and biometric platforms, and low-voltage electronics.
• Experience using ticketing and collaboration tools such as TeamSupport, HubSpot, Slack, SharePoint, and Microsoft 365
• Solid grasp of IT and network fundamentals, including diagnosing connectivity issues.
• Strong critical thinking and troubleshooting skills; able to assess, prioritize, and resolve complex technical issues effectively.
• Comfortable communicating with both technical, non-technical and managerial stakeholders.
• Ability to work independently while also contributing in a cross-functional team environment.
• Organized and responsive under pressure; capable of managing multiple priorities with a proactive, customer-first mindset
• Self-motivated and proactive, with a collaborative approach and a can-do attitude.

Travel Requirement:

• This role may require occasional travel to customer sites.
• Clean driving record and ability to rent a car is considered an asset.

Diversity & Inclusion

RTN is an equal opportunity employer who is committed to an inclusive and diverse workforce, equity in employment and fostering a barrier-free environment.

We strive to include perspectives from those that vary by race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability. If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team.

How to apply

Only applications sent to the  with a resume and cover letter will be considered. In the subject line of your email, please indicate Customer Support Technician and "RTN Way" in the body of the email to demonstrate your attention to detail and ensure that your application is processed correctly.

Real Time Networks thanks all applicants for their interest and advises that only those selected for an interview will be contacted. No phone calls please.

Contact Information

Real Time Networks Inc.

1833 Coast Meridian Rd. #16, Port Coquitlam, BC V3C 6G5, Canada

Phone 1- x201

Email:

Real Time Networks is a leading provider of intelligent security and asset management solutions designed to help organizations improve operational efficiency, accountability, and compliance. Our suite of smart lockers, key management systems, and real-time monitoring tools empowers customers in industries like healthcare, law enforcement, education, and enterprise to secure and manage their critical assets with confidence. With a commitment to innovation, customer success, and seamless integration, we deliver customized, scalable solutions that evolve with the needs of modern organizations.

Real Time Networks is a leading provider of intelligent security and asset management solutions designed to help organizations improve operational efficiency, accountability, and compliance. Our suite of smart lockers, key management systems, and real-time monitoring tools empowers customers in industries like healthcare, law enforcement, education, and enterprise to secure and manage their critical assets with confidence. With a commitment to innovation, customer success, and seamless integration, we deliver customized, scalable solutions that evolve with the needs of modern organizations.

Job Description

Skeena Gold + Silver Limited is a Canadian mining company with a portfolio of exploration and development projects located in northwest British Columbia, Canada. Our current focus is on the revitalization of the high-grade, past-producing Eskay Creek gold-silver mine. Skeena is committed to leading the industry in reconciliation, diversity, and inclusion and we work in close collaboration with our Indigenous partners, leveraging their traditional knowledge and respect for the land.

As a Skeena employee, you will become part of a dynamic, innovative, and results-driven work environment. Together, alongside colleagues of diverse backgrounds and experience you will help us operate safely, protect the environment, positively contribute to our local communities and build a state of the art mine in Canada. Come join our team to be a part of this amazing opportunity!

Job Title: IT Support Technician

Reporting directly to the Director of Information Technology, the Site IT Support Technician will oversee the day-to-day IT operations at our mine site in Northern British Columbia. The successful candidate will be responsible for maintaining our site IT systems, providing technical support to users, and as part of the Skeena IT team, support the delivery of defined technology solutions to meet the evolving needs of the site.

Position Responsibilities: (Including but not limited to)

IT Support and Troubleshooting

• Act as primary Point of Contact on site for IT.
• Provide technical support and troubleshooting assistance to site-based users, ensuring timely resolution of IT issues.

Infrastructure Management

• Installation, configuration, and maintenance of endpoint, server, and network infrastructure.
• Monitor network performance and implement optimizations to ensure reliability and efficiency.

Cybersecurity

• Maintain security measures to protect against cyber threats and unauthorized access.

Documentation and Procedures

• Develop and maintain documentation, including standard operating procedures and system configurations.

Peripheral and Site Technology Support

• Support fringe technologies such as VHF radio, structured data cabling, CCTV, and physical security systems.

Collaboration and Vendor Liaison

• Liaise and collaborate with IT team based in Vancouver, multiple IT vendors, and partners.

General Responsibilities

• Perform other duties as assigned.

The Ideal Candidate:

Qualifications / Education Requirements:

• Bachelor's degree in Information Technology, Computer Science, a related field or demonstrable experience
• Certifications in relevant IT disciplines, such as Cisco Certified Network Associate (CCNA) or Microsoft Certified Systems Engineer (MCSE).
• Experience with wireless network architecture such as Point to Multi Point (PMP), Point to Point (PTP) and industrial Wi-Fi / mesh technology.
• Experience working in the mining or natural resources industry, at remote sites, or industrial/constructions sites.
• Familiarity with industrial technology, ruggedized equipment, and VHF/UHF radio systems.
• Basic knowledge of ERP systems (Sage and Pronto preferably) would be an asset.

Required Skills:

• Several years of experience in IT support and infrastructure administration.
• Proficiency in managing physical and virtual servers and network infrastructure.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a dynamic, remote site environment.
• Commitment to safety and compliance with regulatory requirements.
• Valid Class 5 driving license.

Job Description

Responsibilities

• Provide technical support to end-users for hardware and software issues, ensuring efficient troubleshooting and resolution.
• Assist with computer networking tasks, including VPN setup and maintenance.
• Manage desktop support requests and maintain operating systems, primarily Windows.
• Utilize communication skills to effectively interact with customers and document issues using tools like ServiceNow or Jira.
• Collaborate with team members to enhance IT support services and improve overall user experience.

Qualifications:

-Graduates of Post-secondary IT programs from NAIT, SAIT or similar, including fast-track programs involving computer system technology, networking, technical service and deskside support

- Certifications are definite assets: A+, Networking, Windows 7, Windows 10, Office 365 etc.

- 2+ years of IT experience

- Excellent communication skills and experience working on a team or project

- Strong work ethic

- Driver's license and vehicle

Computer Upgrading Specialists Ltd. provides technicians for full-time, contract positions with multi-national IT companies. Our IT clients include Compugen, Insight, Softchoice, CompuCom and others. Our technicians typically work on site at Suncor, Cenovus, Alberta Government and other Fortune 500 companies.

Positions typically involve 2 weeks to 6 month term contract with Computer Upgrading Specialists, sometimes converted into full-time permanent with our client at the conclusion of the term. Computer Upgrading Specialists Ltd. have promoted nearly 830 of our technicians to full-time permanent positions without clients over the past 30 years.

Positions typically involve system configuration, deployment, troubleshooting, deskside and network support; and hardware servicing on large scale deployment projects in the province of Alberta.

Technicians work in a challenging team environment with excellent guidance and training provided. You will gain great support experience as well as make many career contacts.

Computer Upgrading Specialists Ltd. provides technicians for full-time, contract positions with multi-national IT companies. Our IT clients include Compugen, Insight, Softchoice, CompuCom and others. Our technicians typically work on site at Suncor, Cenovus, Alberta Government and other Fortune 500 companies.

Positions typically involve 2 weeks to 6 month term contract with Computer Upgrading Specialists, sometimes converted into full-time permanent with our client at the conclusion of the term. Computer Upgrading Specialists Ltd. have promoted nearly 830 of our technicians to full-time permanent positions without clients over the past 30 years.

Positions typically involve system configuration, deployment, troubleshooting, deskside and network support; and hardware servicing on large scale deployment projects in the province of Alberta.

Technicians work in a challenging team environment with excellent guidance and training provided. You will gain great support experience as well as make many career contacts.

Job Description

Company Description

At Farm Boy, it is our mission to create a fun, fresh experience for all! Whether you are a team member or a customer, Farm Boy is passionate about creating a unique fresh food shopping experience and ensuring that we deliver on our commitments.

As we continue to grow within Ontario, Farm Boy is excited to welcome new team members that share our passion for providing the best fresh shopping experience!

This position will work as part of an experienced team in a fast-paced exciting environment and will be responsible for installing and maintaining computer hardware, software, networks and phone systems, including handsets and mobile phones. The performance of the duties must ensure a quality service approach to all employees, customers and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.

Major Responsibilities:

• Provide clients with onsite and remote support services for hardware or software problems
• Configure and install new equipment including computers, desk phones, mobile devices, other internal hardware and systems.
• Provide support on the following technologies:
  • Microsoft Office suite
  • Windows Desktop Systems
  • Email services
  • Network and wireless access
  • Point of Sale systems
  • Printers
  • Mobile technologies
• Troubleshoot networking related issues and user issues as required.
• Ensure backup software is working properly and address issues as required.
• May be requested to undertake other related duties on a periodic basis.

• Typically requires completion of post-secondary education in Technology or related discipline, plus a minimum of 1-3 years of IT related experience, or an equivalent combination of education and experience.  
• Exceptional communications skills, both verbal and written.
• Strong analytical, troubleshooting and problem-solving skills.
• Strong interpersonal skills and ability to excel in a team environment.
• Superior customer service skills and positive attitude.
• Desire to learn new technologies, processes and take on new challenges.
• Ability to work on an on-call rotation.
• Knowledge of Network administration
• Must have a valid driver’s license as travel between locations is required.
• Successful completion of a criminal background check required.

Work & Sensory Environment:

• May be required to sit for long periods of time at workstation.
• Providing service to several people or departments, working under many simultaneous deadlines.
• Possible exposure to eye strain from computer terminals.
• Exposure to stress caused by open office noise and crowded conditions.

Accommodation is available upon request for applicants and employees with disabilities.

Job Description

Are you looking for a position that offers growth and security, and the opportunity to own your role? A company with a terrific reputation that does interesting and exciting work?   We’re Velocity Solutions ( , and you can stop looking. We’re a managed IT services company that helps keep small, medium, and enterprise businesses running with optimal efficiency and performance. Our work is varied, challenging, and integral to our customers success.   Now, thanks to our growth, we need a new IT Support Technician help us continue our upwards trajectory. If you’re excited to work in a position with autonomy and responsibility at a growing, dynamic company, we want to hear from you.   IT Support Technician   As our new IT Support Technician, you will provide day-to-day installation, configuration, and support of business systems and applications, networks, and equipment. Working with clients both in person or over the phone, you will provide high-quality customer service and consultative advice to ensure that our clients always feel confident in the integrity of their IT infrastructure.   Specifically, some of your responsibilities will include:   * Provide first response to users and respond to questions about functionality of existing business applications or network equipment. * Diagnose and troubleshoot routine problems and general IT related infrastructure issues, determining root cause and resolving problems to prevent reoccurrence * Escalate support requests to appropriate team resources, as required * Utilize expertise of technical members and the labor/support services/support/help desk technicians to analyze and implement support project-based work. * Monitor application availability, licensing, etc. * Monitor and administer defined system performance, capacity and/or security protocols and identify issues, according to defined parameters. * Clearly document all client interactions and troubleshooting steps daily, opening/closing tickets in a timely manner. * Assist with the deployment of customer projects and documentation. * Setup/Install/Configure computer hardware, networking, software, operating system software and line of business applications. * De-escalate conflict and manage sensitive customer situations, when necessary, while recognizing when issues should be escalated to a supervisor. * Become familiar with specific client infrastructures to act as either primary or secondary resource for support/project related work. * Assist senior technical teams with design, deployment and support related tasks for specific client environments.     In addition to coming equipped with Level 1 helpdesk experience, the best person for this role will also be:   * Customer Focused – the success of your clients is paramount, and you derive tremendous satisfaction from solving an issue or implementing a new solution that will help our customers do better business. * Detailed – you know that excellent problem-solving in IT means knowing how every piece of every system is interacting to achieve amazing results. * Patient – you understand the frustration that comes when things don’t work the way you expect. You show empathy through great listening, build trust with customers, and solve their problems, even when they’re in crisis. * Positive – you bring energy into the room by being courteous, helpful and by providing excellent solutions.   You’re also responsive and adaptive, able to thrive in a dynamic environment with multiple competing priorities. You have strong problem-solving capabilities, and love digging into root causes to find a solution. You’re also highly intelligent and competent, which lets you to build trusting relationships with everyone you interact with.   If the opportunity to work with a diversity of technology and infrastructures sounds exciting, and you’re looking for an environment where you will be able to quickly ramp up your knowledge and grow and advance a diverse set of IT skills with a supportive team, this is the role for you.   Working @ Velocity Solutions This is a full-time permanent position, working a mix of virtually/remotely, and occasionally on client sites as needed (typically 1-2 times per week). Office hours are 8:30am to 5:30pm (with overlapping shifts), with occasional project dependent overtime and on-call responsibilities.   We offer a competitive total compensation package, commensurate with experience, that includes profit sharing, benefits, company matched RRSP contributions (5%), vacation, education coverage for related certifications and travel reimbursement for client site visits.   We have tight-knit atmosphere where everyone is passionate about working hard to contribute to the success of the company. There are no attitudes or egos here – we all succeed when the company succeeds.   Qualifications   * Experience providing Level 1 helpdesk support (experience in a managed IT services support environment, would be an asset) * General experience with troubleshooting, deploying, and supporting IT infrastructures including Desktops/Laptops, Printers/Scanners, and common line of business applications (Outlook, Word, Excel, MS Teams, Adobe, AV etc.). * Solid understanding and knowledge of Help-Desk ticketing systems * Experience installing, managing, and troubleshooting network infrastructures * Familiarity with the configuration and maintenance of firewalls and network switches, combined with experience in supporting and troubleshooting of firewalls, network switches, servers and storage infrastructures. * Public cloud infrastructure experience (Microsoft 365 deployments, migrations and management) * Window Server, Microsoft Exchange and Active directory experience * Familiarity with virtualization technologies * Experience providing call center remote support in addition to onsite help-desk services * IP phone management experience would be an asset * Valid driver’s license and regular access to a reliable vehicle * Post- secondary education with a focus on Computer Science, Technology, or a related field   How to Apply   Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results.   We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the “Help” button in the application.   We will review applications as they are received, with priority given to those who have completed the assessment and look forward to hearing from you.