8,649 IT Manager jobs in Canada
Manager, Information Technology
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Exciting news! Embark is moving its headquarters to the financial district in Toronto, ON. effective Q2 2026 ! Until then, our office remains in Mississauga, near Square One and the hybrid work model remains the same (in-office on Tuesdays and Wednesdays of each week).
We’re looking for a strategic and hands-on IT Manager to lead our internal technology operations, including help desk services, end-user support, and business application support. This role is critical to ensuring our employees have the tools, access, and technical assistance they need to succeed in a fast-paced and digital-first environment.
As Manager of IT, you’ll lead the IT support team, oversee application lifecycle support, and ensure operational efficiency, security, and service quality across the organization. This role blends leadership, systems knowledge, and customer service to keep our technology environment running smoothly while enabling productivity across the organization.
Key Responsibilities
Team & Leadership
- Manage and mentor the help desk and application support team, ensuring high levels of performance and customer satisfaction.
- Set performance goals, provide coaching, and conduct regular evaluations.
- Develop and maintain standard operating procedures and escalation paths.
- Participate in change management and incident response processes to reduce system downtime and disruptions.
- Create and maintain documentation, runbooks, FAQs, and knowledge base articles to empower self-service and training.
Help Desk Operations
- Oversee the day-to-day operation of the IT help desk, ensuring timely response to incidents, service requests, and end-user issues.
- Monitor and manage SLAs, KPIs, and user satisfaction metrics to continuously improve support delivery.
- Ensure 1st and 2nd level support coverage across time zones (if applicable).
- Develop knowledge base and documentation for efficient issue resolution and self-service.
Application Support
- Own the support lifecycle for business-critical applications—ensuring quick resolution, root cause analysis, and clear communication
- Work with vendors and internal teams to troubleshoot, escalate, and resolve application issues.
- Partner with engineering, DevOps, and third-party vendors for deeper issue troubleshooting and resolution.
- Maintain user access, licenses, and configurations for enterprise tools.
- Support application onboarding, patching, and routine maintenance cycles.
IT Operations & Infrastructure
- Collaborate with security, DevOps, and infrastructure teams to ensure device and system compliance.
- Lead the onboarding and support of new tools or systems (SaaS, enterprise apps, internal platforms).
- Support IT asset management, procurement, and lifecycle tracking.
- Manage license inventories, user access, and integrations for supported applications.
- Participate in audits, access reviews, and compliance initiatives.
- Lead or assist in technology rollouts and change management initiatives.
Continuous Improvement
- Identify areas to automate or streamline IT processes.
- Evaluate and implement new tools, technologies, or best practices.
- Monitor trends and recommend enhancements to systems and service delivery.
Skills, Knowledge and Expertise
- 5+ years of progressive experience in IT support, systems administration, or technical operations.
- 2+ years in a leadership or team lead role managing technical support personnel.
- Deep understanding of help desk operations and ITIL/ITSM best practices.
- Proficient with help desk platforms (e.g., Zendesk, Jira Service Management, ServiceNow, Sysaid).
- Experience supporting enterprise and SaaS applications (e.g., Microsoft 365, Salesforce, Slack, Atlassian, etc.).
- Strong working knowledge of SaaS applications and enterprise platforms.
- Experience with user support, endpoint management, and asset tracking tools.
- Familiarity with security and compliance standards.
- Familiarity with access management, SSO, ticketing systems, and remote support tools.
- Excellent leadership, communication, problem-solving skills and customer service skills.
- Ability to thrive in a fast-paced, collaborative, and remote-friendly environment.
Nice to Have
- Experience in a fintech or highly regulated environment.
- Familiarity with SQL, basic scripting, or log analysis for application-level support.
- Exposure to cybersecurity tools or compliance frameworks (SOC 2, ISO 27001, etc.).
- Experience supporting remote and hybrid teams.
Category Manager - Information Technology

Posted 3 days ago
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In this procurement consulting role, the Category Manager will lead the development, execution, and ongoing management of category/sourcing strategies for IBM's Procurement BPO clients. Above and beyond strategic sourcing activities, the Category Manager should understand external variables, learn the internal landscape of our client (requirements, organizational structure, priorities) and develop relationships to successfully deliver improved cost, reduced risk, and more efficient programs.
**Your role and responsibilities**
* Develops category strategies and/or sourcing strategies for the assigned areas of responsibility.
* Builds deep relationships with cross-functional client stakeholders including retained Procurement teams, business stakeholders, Legal, and Finance.
* Identifies cost savings opportunities across the client's Information Technology spend.
* Acts as a trusted advisor and SME in the areas of sourcing and negotiating contracts for Technology and other Indirect categories.
* Achieves cost savings, risk mitigation, and process efficiencies through various value levers.
* Leads supplier selection process across multiple simultaneous projects within the category.
* Leads negotiations with current and potential suppliers as part of the contract renewal or vendor selection process.
* Collects and analyzes internal/external category data, metrics, and reports to track performance against targets and identify new sourcing opportunities or category insights.
* Innovates within the procurement space; looking at new ways to structure programs or categories, benefit from changes in supply market, or modify tools/processes to add value.
* Provides support throughout the sourcing and contracting process when necessary, ensuring seamless handoff to our clients when appropriate.
**Required technical and professional expertise**
* A minimum of 7 years of strategic sourcing and category management experience
* 4+ years sourcing IT categories in areas such as: Hardware, Software, IT Services, and Telecom
* Candidates must be willing and able to travel to client locations based on business requirements
* The preferred location for this Hybrid position (minimum 3-days per week in an IBM or client office) is Toronto, ON.
**Preferred technical and professional experience**
* Previous experience in a client facing / consultative role
* Degree in Business, Law, Supply Chain Management or other applicable field
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Senior Manager/Manager
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Salary:
We at Baker Tilly are seeking a Senior Manager/Manager to join our growing team. This position would report directly to the partner group and provide support to all members of the team.
Baker Tilly is an independent member of Baker Tilly Canada. With member firms from coast to coast, we are one of the countrys largest associations of Chartered Professional Accounting firms. With an international network, we have a longstanding reputation for value-added accounting, tax, and advisory solutions. We embrace a model of client-focused, partner-led service and believe that quality of life for our high-performance team is important. We have strong community roots and believe in providing our clients with high-quality personalized services.
At Baker Tilly, we pride ourselves on our client service and work-life balance for our staff. We offer a competitive salary, flex time, and a comprehensive benefit package.
Your primary responsibilities will include:
- Build and manage client relationships at a senior level and identify client service opportunities.
- Review of personal and corporate tax returns as well as audit, review and compilation engagements and financial statement disclosures.
- Deliver high-quality service and business advice to clients.
- Work closely with the partners and other senior staff on business processes and compliance of accounting standards and tax laws
- Provide support, coaching, and development to firm staff at all levels.
- Preparation and presentation of technical/internal sessions to firm staff.
- Managing engagement financials, including budgets, work in process variances, and billing
A successful candidate will have:
- Chartered Professional Accountants (CPA) Designation or equivalent.
- 5-10+ years of public accounting or other relevant experience
- High proficiency in MS Office (Word, Excel, Outlook, Teams), Caseware, and TaxPrep is considered an asset.
- Excellent attention to detail and project management skills
- Strong interpersonal, verbal, and written communication skills
- Strong work ethic and ability to work both independently and demonstrated ability to work with others effectively as part of a team.
- Understanding of a client-focused fast fast-paced work environment and the ability to effectively pivot between tasks, prioritize, and manage deliverables to meet conflicting deadlines
- Experience working with owner-managed businesses is considered an asset
Manager
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JOB DESCRIPTION
Join our growing team! We are looking for a Restaurant Manager!
As a Restaurant Manager, you are an enthusiastic role model and motivate team members to deliver exceptional service for every guest, every time. You build positive relationships with a team of diverse members. As a passionate team leader, you believe in the importance of training team members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick service industry you take pride in supporting the Owner in the day-to-day operations of a fast paced restaurant.
In this position you will:
- Manage the shift by ensuring your team has all the tools they need to succeed
- Follow Tim Hortons standards and guidelines when preparing products for our guests as well as follow all operating guidelines for each piece of equipment
- Recruit, train, and coach a diverse team to achieve and maintain Tim Hortons high standards of operation
- Promote a respectful team environment and manage team members with open communication and understanding
- Manage inventory and ordering
Why work for us?
- Scholarship program
- Fast paced work environment
- Potential to grow
REQUIREMENTS
ABOUT THE COMPANY
In 1964, the first Tim Hortons® restaurant in Hamilton, Ontario opened its doors and Canadians have been ordering Tim Hortons iconic Original Blend coffee, Double-DoubleTM coffees, Donuts and Timbits® in the years since. Over the last 55 years, Tim Hortons has captured the hearts and taste buds of Canadians and has become synonymous with serving Canada’s favourite coffee. Tim Hortons is Canada’s largest restaurant chain operating in the quick service industry with nearly 4,000 restaurants across the country. More than a coffee and bake shop, Tim Hortons is part of the Canadian fabric and guests can enjoy hot and cold specialty beverages – including lattes, cappuccinos and espressos, teas and our famous Iced Capps® – alongside delicious breakfast, sandwiches, wraps, soups and more.
By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.
Manager
Posted today
Job Viewed
Job Description
Job Description
JOB DESCRIPTION
Join our growing team! We are looking for a Restaurant Manager!
As a Restaurant Manager, you are an enthusiastic role model and motivate team members to deliver exceptional service for every guest, every time. You build positive relationships with a team of diverse members. As a passionate team leader, you believe in the importance of training team members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick service industry you take pride in supporting the Owner in the day-to-day operations of a fast paced restaurant.
In this position you will:
- Manage the shift by ensuring your team has all the tools they need to succeed
- Follow Tim Hortons standards and guidelines when preparing products for our guests as well as follow all operating guidelines for each piece of equipment
- Recruit, train, and coach a diverse team to achieve and maintain Tim Hortons high standards of operation
- Promote a respectful team environment and manage team members with open communication and understanding
- Manage inventory and ordering
Why work for us?
- Scholarship program
- Fast paced work environment
- Potential to grow
REQUIREMENTS
ABOUT THE COMPANY
In 1964, the first Tim Hortons® restaurant in Hamilton, Ontario opened its doors and Canadians have been ordering Tim Hortons iconic Original Blend coffee, Double-DoubleTM coffees, Donuts and Timbits® in the years since. Over the last 55 years, Tim Hortons has captured the hearts and taste buds of Canadians and has become synonymous with serving Canada’s favourite coffee. Tim Hortons is Canada’s largest restaurant chain operating in the quick service industry with nearly 4,000 restaurants across the country. More than a coffee and bake shop, Tim Hortons is part of the Canadian fabric and guests can enjoy hot and cold specialty beverages – including lattes, cappuccinos and espressos, teas and our famous Iced Capps® – alongside delicious breakfast, sandwiches, wraps, soups and more.
En présentant ma candidature, je reconnais que la plupart des restaurants Tim Hortons® sont détenus et exploités de façon indépendante par des franchisés. À cet égard, je comprends que je peux postuler pour un restaurant Tim Hortons ® appartenant à un franchisé et, si c’est le cas, les décisions d’embauche seront prises par le franchisé. Des accommodements peuvent être offerts sur demande.
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