4 Vp Of Technology jobs in Canada

Reporting to the Sr. Director, Provider Services, the Senior Manager, Call Center Strategy and Technology is responsible for the evolution of our call center strategy. With an emphasis on driving efficiency through data insights combined with technology, this position works closely with the Senior Manager of the Call Center operations to develop and implement strategic initiatives that enhance operational performance, efficiency, and customer satisfaction. The role involves managing technology projects, analyzing data to drive business decisions, and collaborating with various stakeholders to ensure seamless execution of plans.
**Working Environment: Hybrid, 2 days/ week on-site**
**Location: Mississauga Head Office**
**Key Responsibilities** :
**Strategic Planning and Implementation:**
+ Develops and implements strategic plans to enhance call center operations. Uses data analytics to identify trends, opportunities, and areas for improvement. Collaborates with the Call Center leadership team and other stakeholders to execute strategic initiatives.
**Technology Implementation:**
+ Leading the adoption of new technologies to enhance customer service. Overseeing the integration of AI tools, and other technologies.
+ Ensuring that technology solutions are scalable and meet business needs.
**Data:**
+ Utilizing data to drive decision-making and improve operational efficiency.
+ Creating and maintaining dashboards to monitor key performance indicators (KPIs).
+ Conducting data analysis to identify trends and areas for improvement.
**Operational Efficiency:**
+ Streamlining call center processes to optimize productivity.
+ Implementing best practices to enhance service quality and customer satisfaction.
+ Managing budgets and ensuring cost-effective operations.
**Collaboration and Stakeholder Management:**
+ Acting as a liaison between the call center and other departments.
+ Building and maintaining relationships with internal and external stakeholders.
+ Leading cross-functional teams to achieve project goals.
**Project Management:**
+ Overseeing the planning and execution of strategic initiatives.
+ Managing project timelines, budgets, and resources.
+ Ensuring successful project delivery and implementation.
**Qualification and Requirements** :
**Education** :
+ **Bachelor's Degree:** A bachelor's degree in Business Administration, Management, Information Technology, Data Science, or a related field is typically required.
+ **Master's Degree (Preferred):** A master's degree in Business Administration (MBA), Management Information Systems (MIS), or a related field can be advantageous and may be preferred.
**Experience** :
+ **Call Center Management:** At least 5 years of experience in call center management, with a focus on strategic planning and operational efficiency.
+ **Technology Implementation:** Proven experience in leading technology projects, including the implementation of CRM systems, AI tools, or other relevant technologies.
+ **Data Analytics:** Strong background in data analytics, with experience in using data to drive business decisions and improve operational performance.
+ **Leadership:** Previous experience in a senior management role, with a track record of leading and developing teams.
+ **Strategic Thinking:** Ability to develop and implement long-term strategies that align with business objectives and drive call center performance.
+ **Technical Proficiency:** Knowledge of call center technologies, CRM systems, and data analytics tools. Familiarity with AI and automation solutions is a plus.
+ **Data-Driven Decision Making:** Strong analytical skills, with the ability to interpret data, generate insights, and make data-driven recommendations.
+ **Leadership and Team Development:** Strong leadership skills, with the ability to mentor and develop team members. Experience in managing performance and resolving employee relations issues.
+ **Communication:** Excellent verbal and written communication skills, with the ability to effectively communicate with stakeholders at all levels of the organization.
+ **Problem-Solving:** Ability to identify operational issues and develop innovative solutions to improve efficiency and customer satisfaction.
+ **Customer Focus:** Commitment to delivering exceptional customer service and enhancing the customer experience.
+ **Adaptability:** Ability to adapt to changing business needs and environments, and to lead teams through change effectively.
**NOTE: Internal candidates should apply before May 20, 2025.**
**Express Scripts Canada is a Cigna company**
Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.
**About Express Scripts Canada**
Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.
It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.
We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.
We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.
We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.
If you require accommodation in completing the online application process, please email: Do not email for an update on your application or to provide your resume as you will not receive a response.

Reporting to the Sr. Director, Provider Services, the Senior Manager, Call Center Strategy and Technology is responsible for the evolution of our call center strategy. With an emphasis on driving efficiency through data insights combined with technology, this position works closely with the Senior Manager of the Call Center operations to develop and implement strategic initiatives that enhance operational performance, efficiency, and customer satisfaction. The role involves managing technology projects, analyzing data to drive business decisions, and collaborating with various stakeholders to ensure seamless execution of plans.
**Working Environment: Hybrid, 2 days/ week on-site**
**Location: Mississauga Head Office**
**Key Responsibilities** :
**Strategic Planning and Implementation:**
+ Develops and implements strategic plans to enhance call center operations. Uses data analytics to identify trends, opportunities, and areas for improvement. Collaborates with the Call Center leadership team and other stakeholders to execute strategic initiatives.
**Technology Implementation:**
+ Leading the adoption of new technologies to enhance customer service. Overseeing the integration of AI tools, and other technologies.
+ Ensuring that technology solutions are scalable and meet business needs.
**Data:**
+ Utilizing data to drive decision-making and improve operational efficiency.
+ Creating and maintaining dashboards to monitor key performance indicators (KPIs).
+ Conducting data analysis to identify trends and areas for improvement.
**Operational Efficiency:**
+ Streamlining call center processes to optimize productivity.
+ Implementing best practices to enhance service quality and customer satisfaction.
+ Managing budgets and ensuring cost-effective operations.
**Collaboration and Stakeholder Management:**
+ Acting as a liaison between the call center and other departments.
+ Building and maintaining relationships with internal and external stakeholders.
+ Leading cross-functional teams to achieve project goals.
**Project Management:**
+ Overseeing the planning and execution of strategic initiatives.
+ Managing project timelines, budgets, and resources.
+ Ensuring successful project delivery and implementation.
**Qualification and Requirements** :
**Education** :
+ **Bachelor's Degree:** A bachelor's degree in Business Administration, Management, Information Technology, Data Science, or a related field is typically required.
+ **Master's Degree (Preferred):** A master's degree in Business Administration (MBA), Management Information Systems (MIS), or a related field can be advantageous and may be preferred.
**Experience** :
+ **Call Center Management:** At least 5 years of experience in call center management, with a focus on strategic planning and operational efficiency.
+ **Technology Implementation:** Proven experience in leading technology projects, including the implementation of CRM systems, AI tools, or other relevant technologies.
+ **Data Analytics:** Strong background in data analytics, with experience in using data to drive business decisions and improve operational performance.
+ **Leadership:** Previous experience in a senior management role, with a track record of leading and developing teams.
+ **Strategic Thinking:** Ability to develop and implement long-term strategies that align with business objectives and drive call center performance.
+ **Technical Proficiency:** Knowledge of call center technologies, CRM systems, and data analytics tools. Familiarity with AI and automation solutions is a plus.
+ **Data-Driven Decision Making:** Strong analytical skills, with the ability to interpret data, generate insights, and make data-driven recommendations.
+ **Leadership and Team Development:** Strong leadership skills, with the ability to mentor and develop team members. Experience in managing performance and resolving employee relations issues.
+ **Communication:** Excellent verbal and written communication skills, with the ability to effectively communicate with stakeholders at all levels of the organization.
+ **Problem-Solving:** Ability to identify operational issues and develop innovative solutions to improve efficiency and customer satisfaction.
+ **Customer Focus:** Commitment to delivering exceptional customer service and enhancing the customer experience.
+ **Adaptability:** Ability to adapt to changing business needs and environments, and to lead teams through change effectively.
**NOTE: Internal candidates should apply before May 20, 2025.**
**Express Scripts Canada is a Cigna company**
Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.
**About Express Scripts Canada**
Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.
It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.
We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.
We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.
We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.
If you require accommodation in completing the online application process, please email: Do not email for an update on your application or to provide your resume as you will not receive a response.

Job Description

Job Description

Salary:

GenAIz is a dynamic software development company that is active in the field of life sciences and the pharmaceutical industry. Our mission is to increase collective well-being by accelerating the creation of better products, processes and treatments thanks to artificial intelligence.

We are looking for a Chief Operating Officer who values open and honest communication.

In this strategic role of senior management, the COO will help to create and grow the organization by overseeing company operations, supporting the CEO as well as the sales and marketing side of the organization; developing strategies and policies to ensure the organization achieves its goals; and in training, mentoring and managing their team.

That said, the four main tasks and responsibilities of the COO are:

1. Planning and Implementation: You will work effectively with the CEO to establish long-term, annual and quarterly plans (including key goals, objectives and measures) for the company, and you will be ultimately responsible for the implementation of these plans. Your job will be to translate the overall vision of the company into the day-to-day activities needed to achieve this.
2. Day-to-day management: You will manage and integrate all aspects of the business, including operations, sales and marketing, administration and legal (contracts). You will have full authority to make all the day-to-day decisions in the company, dealing with all the questions and problems that arise in the company, all while keeping the CEO informed according to a communication cadence to be established and collaborating with the CFO and the CTO.
3. Process Champion: You will ensure that the company is process-driven, regularly reviewing, revising and creating all the processes necessary to improve the efficiency and profitability of the business, and coordinating the training of all team members on these processes. You will also ensure that everyone systematically follows and respects established processes.
4. Lead our people : You will be responsible for all aspects of creating a successful, happy and committed team. You'll create a culture in which all team members like to be held accountable.

You will be a leader, mentor and agent of positive change throughout the company.

Key competences:

To succeed in this role, you will need to:

• Demonstrate the ability to significantly develop and grow a start-up company in the technology sector (important)
• Excellent sales(wo)manship with customers and partners and a proven track record managing and growing sales
• Experience onboarding customers and in project management
• Be aligned with the company's vision, purpose and core values
• Exceptional interpersonal and communication skills, both oral and written.
• Be bilingual (French and English)
• Provide leadership and ensure that everyone works in harmony and is aligning in the same direction.
• Be able to effectively resolve problems and conflicts in a practical and healthy way
• Have a sense of customer service and customer relationships
• Ability to multitask, organize, plan and prioritize work, and help team members do the same.
• Have high standards of ethics, confidentiality and reliability
• Be able to exercise good judgment, initiative and proactivity
• Be able to collect, control and interpret information to guide decision-making
• Have an excellent sense of detail and precision
• Be flexible to adapt to everyday requirements

Relevant experience:

• Similar experience in a technology start-up
• Experience in the life sciences sector an asset

Let us know your interest, we look forward to getting to know you.

___

GENAIZ, est une socit de dveloppement de logiciels dynamique qui est active dans le domaine des sciences de la vie et de l'industrie pharmaceutique. Notre mission est d'accrotre le bien-tre collectif en acclrant la cration de meilleurs produits, processus et traitements, grce lintelligence artificielle.

Nous sommes la recherche dun chef des oprations qui valorise une communication ouverte et honnte.

Dans ce rle stratgique de haute direction, le COO contribue crer et dvelopper l'organisation en dirigeant les oprations, en supportant la prsidente ainsi que le volet des ventes, du marketing et des ressources humaines de l'organisation ; il labore des stratgies et des politiques pour s'assurer que l'organisation atteint ses objectifs ; il forme des mentors et gre son quipe.

Cela dit, voici les quatre principales tches et responsabilits du COO :

1. Planification et mise en uvre : Vous collaborerez efficacement avec la prsidente pour tablir des plans long terme, annuels et trimestriels (y compris les principaux buts, objectifs et mesures) pour l'entreprise, et vous serez responsable en dernier ressort de la mise en uvre de ces plans. Votre travail consistera traduire la vision globale de l'entreprise en activits quotidiennes ncessaires pour y parvenir.
2. Gestion au jour le jour : Vous grerez et intgrerez tous les aspects de l'entreprise, y compris les oprations, les ventes et le marketing, l'administration et le lgal (contrats). Vous aurez toute autorit pour prendre toutes les dcisions quotidiennes dans l'entreprise, en traitant toutes les questions et les problmes qui se posent dans l'entreprise, tout en tenant la prsidente au courant selon une cadence de communication tablir et en collaborant avec le CFO et le CTO.
3. Champion des processus : Vous vous assurerez que l'entreprise est axe sur les processus, en examinant, rvisant et crant rgulirement tous les processus ncessaires pour amliorer l'efficacit et la rentabilit de l'entreprise, et en coordonnant la formation de tous les membres de l'quipe sur les processus. Vous veillerez galement ce que chacun suive et respecte systmatiquement les processus tablis.
4. Diriger notre personnel : Vous serez responsable de tous les aspects de la cration d'une quipe performante, heureuse et engage. Vous crerez une culture dans laquelle tous les membres de l'quipe aiment tre tenus responsables.

Vous serez un leader, un mentor et un agent de changement positif dans toute l'entreprise.

Comptences cls

Pour russir dans ce rle, vous devrez :

• Avoir dmontrer ses capacits dvelopper et crotre de faon significative une compagnie en dmarrage dans le secteur des technologies (important)
• Excellentes comptences en vente avec les clients et les partenaires et exprience avre en matire de gestion et d'augmentation des ventes.
• Exprience d'intgration des clients et gestion de projets
• tre en phase avec la vision, l'objectif et les valeurs fondamentales de l'entreprise
• Avoir des comptences exceptionnelles en matire de relations interpersonnelles et de communication, l'oral comme l'crit.
• tre bilingue (Franais et anglais)
• Assurer le leadership et veiller ce que tout le monde travaille en harmonie et rame dans la mme direction.
• tre capable de rsoudre efficacement les problmes et les conflits de manire pratique et saine
• Avoir le sens du service la clientle et des relations clients
• tre capable d'accomplir plusieurs tches, d'organiser, de planifier et de hirarchiser le travail, et d'aider les membres de l'quipe faire de mme.
• avoir des normes leves en matire d'thique, de confidentialit et de fiabilit
• tre capable de faire preuve de bon jugement, d'initiative et de proactivit
• tre capable de recueillir, de contrler et d'interprter des informations pour guider la prise de dcision
• Avoir un excellent sens du dtail et de la prcision
• tre flexible pour s'adapter aux exigences quotidiennes

Exprience pertinente:

• Exprience similaire dans une start up en technologies
• Exprience dans le secteur des sciences de la vie un atout

Faites nous part de votre intrt, nous avons hte de faire votre connaissance.