4,499 Help Desk jobs in Canada
Help Desk Analyst
Posted 1 day ago
Job Viewed
Job Description
We are seeking a talented Remote Help Desk Analyst to join our IT Support team. As a Remote Help Desk Analyst, you will be responsible for providing technical support and troubleshooting assistance to our remote employees. You will play a key role in ensuring that our employees have the necessary resources to perform their jobs effectively.
Responsibilities:- Provide remote technical support to employees via phone, email, and chat
- Troubleshoot hardware and software issues
- Install and configure software applications
- Document support tickets and resolutions
- Collaborate with other IT team members to resolve complex issues
- 1+ years of experience in a help desk or technical support role
- Strong knowledge of Windows and Mac operating systems
- Excellent communication and customer service skills
- Ability to work independently and prioritize tasks
- Certifications such as CompTIA A+ or Microsoft Certified Professional are a plus
If you are a tech-savvy problem solver with a passion for helping others, we want to hear from you! Apply now to join our dynamic IT Support team.
Company Details
Help Desk Analyst
Posted 1 day ago
Job Viewed
Job Description
Job Description
We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.
Responsibilities:
- Providing First Level PC network and technical support to users on routine or non-complex problems on all desktop issues
- Installing and configuring a Microsoft Windows 10 environment and preparing system installs and application management
- Supporting MS Office 365
- Supporting Microsoft Teams environments
- Supporting Virtual Desktops (VMware)
- Supporting Adobe Acrobat DC
- Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system
- Maintaining hardware inventory, asset database and systems documentation
- Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
- Re-installing/imaging desktops and laptops as needed
- Installing, configuring, desktop and network printers
- Assisting with security-related updates or patches
- Supporting the audio and video infrastructure including configuration and operating audio and video equipment as required for scheduled and ad hoc events
- Performing other duties as assigned
Requirements:
- Diploma in Computer Science/Engineering or equivalent experience.
- 1 to 3 years of experience in a technical support or IT customer service environment.
- Desktop Hardware knowledge: CPU, memory, power supply, configuring and installing PC hardware, internal modules and general troubleshooting
- CompTIA certified candidates will be given preference
- Detailed oriented, superior problem solving and troubleshooting ability
- Commitment to customer satisfaction through planning follow-up
- Excellent communication and customer service skills
- A proven track record of working with users at various ability levels
- The ability to use good judgment and multi-task within an ever-changing environment
- Experience in a 24×7 environment delivering high availability or mission-critical applications
- A minimum of three years of related work experience preferably in a legal or corporate environment
Perks:
- Competitive salary
- Paid vacation
- Health and dental benefits
- Flexible work arrangements
If this sounds like the right fit, please click and apply to this posting.
Help Desk Analyst
Posted 1 day ago
Job Viewed
Job Description
Job Description
We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.
Responsibilities:
- Providing First Level PC network and technical support to users on routine or non-complex problems on all desktop issues
- Installing and configuring a Microsoft Windows 10 environment and preparing system installs and application management
- Supporting MS Office 365
- Supporting Microsoft Teams environments
- Supporting Virtual Desktops (VMware)
- Supporting Adobe Acrobat DC
- Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system
- Maintaining hardware inventory, asset database and systems documentation
- Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
- Re-installing/imaging desktops and laptops as needed
- Installing, configuring, desktop and network printers
- Assisting with security-related updates or patches
- Supporting the audio and video infrastructure including configuration and operating audio and video equipment as required for scheduled and ad hoc events
- Performing other duties as assigned
Requirements:
- Diploma in Computer Science/Engineering or equivalent experience.
- 1 to 3 years of experience in a technical support or IT customer service environment.
- Desktop Hardware knowledge: CPU, memory, power supply, configuring and installing PC hardware, internal modules and general troubleshooting
- CompTIA certified candidates will be given preference
- Detailed oriented, superior problem solving and troubleshooting ability
- Commitment to customer satisfaction through planning follow-up
- Excellent communication and customer service skills
- A proven track record of working with users at various ability levels
- The ability to use good judgment and multi-task within an ever-changing environment
- Experience in a 24×7 environment delivering high availability or mission-critical applications
- A minimum of three years of related work experience preferably in a legal or corporate environment
Perks:
- Competitive salary
- Paid vacation
- Health and dental benefits
- Flexible work arrangements
If this sounds like the right fit, please click and apply to this posting.
Technical Help Desk/Field Support Analyst
Posted 1 day ago
Job Viewed
Job Description
Job Description
Technical Help Desk & Field Support Analyst, A&R Solutions Position overview: As a Technical Help Desk & Field Support Analyst, you will play a key role in supporting IT operations across multiple client sites in the Northeastern Ontario region(North Bay & Sudbury). You will serve as the first point of contact for all technical support needs, representing A&R Solutions in a professional and customer-focused manner. Your primary responsibilities will include diagnosing, troubleshooting, and resolving a wide range of hardware and software issues, as well as installing and maintaining IT infrastructure across client environments. You will collaborate with internal teams, including Networking and Infrastructure, to ensure seamless and secure technology operations. Key Responsibilities * Provide end-user technical support both remotely and onsite. * Diagnose and resolve hardware, software, and network-related issues. * Install and configure PCs, laptops, printers, and other IT equipment. * Maintain and monitor RMM (Remote Monitoring and Management) and antivirus systems. * Perform regular system updates and security maintenance. * Support onboarding and offboarding processes for users. * Dispose of outdated or non-functional equipment as needed. * Ensure the computer/server room is organized and maintained. * Escalate complex issues to appropriate technical teams or management. * Collaborate with the Networking team on firewall, switch, internet, and wireless issues. * Support Infrastructure team with server, SaaS applications, and security protocols. * Keep documentation and client site information accurate and up to date. * Log all support activities and outcomes in the internal ticketing system. * Monitor and report on system performance and other key metrics. * Comply with internal policies, standards, and procedures. * Participate in monthly team meetings and contribute to group discussions. * Stay current with new technologies through regular training. * Perform additional tasks and project work as assigned. Scope and Impact As a front-line member of the Customer Support Group, you are critical to maintaining uptime and operational stability for A&R Solutions’ client base. Your ability to troubleshoot and resolve issues efficiently ensures client satisfaction and directly contributes to the success of our service delivery. Benefits * Minimum of 1 week per year of company-supported IT training. * Opportunities for overtime (optional). * Mileage reimbursement for travel. Qualifications * Strong technical knowledge of hardware, software, and networking fundamentals. * Proficiency in Windows OS and Microsoft Office 365. * Familiarity with both domain-based and workgroup-based environments. * Solid understanding of network fundamentals (LAN/WAN, DNS, DHCP, etc.). * Excellent troubleshooting, analytical, and customer service skills. * Strong organizational and time-management abilities. * Effective verbal and written communication skills. * Ability to work both independently and within a team. * Experience in a Managed Services Provider (MSP) environment preferred. * Valid driver’s license, insurance, and reliable vehicle required. Education and Experience * Diploma or degree in Computer Science, Information Technology, or a related field. * Equivalent hands-on experience in a technical support role will also be considered. * Certifications such as CompTIA A+, Network+, or similar are an asset.
Help Desk Administrator
Posted 1 day ago
Job Viewed
Job Description
Job Description
Discovery Community College has an onsite/in-person opportunity available in the Surrey Campus for the right individual.
Discovery Community College offers a truly close-knit team of people who are passionate about changing lives. As a member of this team, you will Discover all the best of Community, in both work and life.
Job Title: Help Desk Administrator
Location: Surrey Campus
About the Role:
Discovery Community College is a dynamic and professional organization committed to excellence in Private Post Secondary Education. We pride ourselves on fostering a collaborative and efficient work environment. We are seeking an organized and detail-oriented Administrative Assistant to join our team and support our daily operations. If you thrive in a fast-paced setting and enjoy taking ownership of administrative tasks, we’d love to hear from you!
This Part-time role and has the potential to lead to future advancements within the college.
Rate Range: $20-22/hour
Key Responsibilities :
- Manage inbound and outbound phone traffic via booking scheduled appointments on Career Advisors’/Staff Members’ Calendars
- Assist students in technical Teams issues
- Managing some administrative tasks independently
- Providing superior Customer Service to our Student body
Qualifications :
- Completion of high school (with high school diploma)
- A certificate or diploma in Office Administration or a related field is preferred
- Previous clerical or administrative experience required
- Ability to multitask in a fast paced environment
Diversity and Inclusion:
Discover Community College is committed to fostering a diverse, inclusive, and equitable environment. We celebrate the unique contributions of individuals from all backgrounds and welcome applications from all qualified candidates, including those from underrepresented communities.
Discovery Community College values diversity and inclusion and encourages applications from all qualified individuals.
It’s your time – make the change today!
Powered by JazzHR
v7PD4cDkE7
Ecommerce Operations Help Desk
Posted 1 day ago
Job Viewed
Job Description
Job Description
Hello! We’re FortNine. We help Canadian riders access the knowledge and gear they need so that they can spend less time worrying over logistics, and more time on their wheels. If you’re looking to join a team dedicated to top-notch quality service, promoting staff development, and establishing itself as an industry-dominant leader in the e-commerce space, then we’d love to hear from you!
At FortNine, Operations is in our DNA; we're experts in the space, and we thrive within it! If you are passionate about providing an elite level of service to both customers and your peers, are a problem solver able to combine scrappy start-up execution (as a philosophy; we've been around for almost 20 years!) with a high standard for excellence, and thrive in a fast-paced tech-enabled environment, then FortNine is for you!
Key Responsibilities:
- Order Management: Place orders with vendors within specified timeframes, ensuring timely fulfillment and smooth processing.
- Issue Resolution: Proactively follow up with vendors and couriers to address and resolve any order-related issues, ensuring a seamless customer experience.
- Order Verification & Risk Analysis: Helping in conducting thorough fraud and risk assessments on orders and resolving any payment-related concerns efficiently.
- Communication: Maintain strong communication with customers, vendors, couriers, and banks as needed to support daily operations. A friendly and professional attitude is key—we’re a people-first team!
- Operational Support: Assist the customer service and operations teams by providing timely updates and responses on related tasks.
Job Requirements:
- This position is a full-time on-site position. Candidates must be located in Montreal, QC.
- English & French: Excellent communication skills, both written and verbal.
- Strong Microsoft Excel knowledge. Understanding SQL queries an asset.
- Excellent web research and navigation skills.
- Ability to contribute to a team while also working independently. We don’t believe in micro-managing.
- Ability to work in a fast-paced environment and multitask during a peak seasonal surge, and remain productive during the subsequent off-season.
- Powersports knowledge is not necessary, but is an asset (automotive, motorcycle, off-road, snowmobile, MTB, marine, and ATV).
Bonjour ! Nous sommes FortNine. Nous aidons les motocyclistes canadiens à accéder aux connaissances et à l’équipement dont ils ont besoin afin qu’ils puissent passer moins de temps à se soucier de la logistique et plus de temps sur leurs roues. Si vous souhaitez rejoindre une équipe dévouée à un service d’excellence, favorisant le développement du personnel et cherchant à s’établir comme leader dominant dans le domaine du commerce électronique, alors nous serions ravis d’avoir de vos nouvelles !
Chez FortNine, les opérations font partie intégrante de notre ADN : nous sommes experts dans le domaine et nous excellons dans ce que nous faisons ! Si vous êtes passionné par la fourniture d’un niveau de service d’élite aussi bien aux clients qu’à vos collègues, si vous êtes un résolveur de problèmes capable de combiner l’approche dynamique d’une start-up (comme philosophie, nous existons depuis près de 20 ans !) avec des standards élevés d’excellence, et si vous aimez évoluer dans un environnement technologique rapide, FortNine est fait pour vous !
Responsabilités principales :
● Gestion des commandes : Passer des commandes auprès des fournisseurs dans les délais spécifiés, en assurant une exécution rapide et un traitement fluide.
● Résolution des problèmes : Assurer un suivi proactif auprès des fournisseurs et des transporteurs afin de résoudre tout problème lié aux commandes, garantissant ainsi une expérience client optimale.
● Vérification des commandes et analyse des risques : Participer à des évaluations approfondies des risques et des fraudes liés aux commandes, et résoudre efficacement tout problème relatif aux paiements.
● Communication : Maintenir une communication efficace avec les clients, fournisseurs, transporteurs et banques afin de soutenir les opérations quotidiennes. Une attitude amicale et professionnelle est essentielle – nous sommes une équipe orientée vers les personnes !
● Soutien opérationnel : Assister les équipes du service à la clientèle et des opérations en fournissant rapidement des mises à jour et des réponses sur les tâches associées.
Exigences du poste :
● Ce poste est à temps plein, en présentiel. Les candidats doivent être situés à Montréal, QC.
● Anglais et français : Excellentes compétences en communication orale et écrite.
● Solide connaissance de Microsoft Excel. La maîtrise des requêtes SQL constitue un atout.
● Excellentes compétences en recherche et navigation sur le web.
● Capacité à contribuer à une équipe tout en travaillant de manière autonome. Nous croyons à l'autonomie de chacun.
● Capacité à travailler dans un environnement dynamique, gérer plusieurs tâches simultanément durant les périodes de pointe saisonnière, et demeurer productif lors des périodes creuses.
● La connaissance des sports motorisés n’est pas obligatoire, mais constitue un atout (automobile, moto, tout-terrain, motoneige, VTT, marine).
Powered by JazzHR
pkabB1DWlW
IT Help Desk Support - Tier 2
Posted 1 day ago
Job Viewed
Job Description
Job Description
REAL-R is seeking an experience System Administrator for a Calgary based growing MSP offering a full line up of solutions ranging from Hardware and Software support, Cloud IT Services to VoIP communications.
What Are the Responsibilities?
- 5+ years' of IT Support L2 experience
- MSP L1 / L2 support 3 years
- Perform remote and onsite troubleshooting of hardware, software, and networking issues for various clients
- Windows servers deployments, upgrades, and migrations
- Provide day-to-day L2 support and Assist level 1/2 technicians with any tech support issues requiring assistance on the help desk.
- Deployments and implementations of VoIP systems
- Monitor corporate central ticketing system to ensure timely resolution of tech support issues within client defined SLA.
- Provide system documentation as well as applying the latest industry “Best Practices”
- Create new and follow existing check lists to ensure a consistent result for routine and common tasks within our proactive IT management services
- Other duties as assigned as assigned by upper management.
- Typical business Hours are from 8AM – 6PM, Mon – Fri, with afterhours work and on-call required
What Are the Technical Requirements?
- Proven experience working with Windows XP, Windows 7, Windows 8, Windows 10 as well as Apple OS X in a business environment.
- Proven experience working with Microsoft Office Suite including 2013, 2016 and 2019.
- Ability to install, configure, administer and troubleshoot a wide range of desktop hardware and software.
- Proven working experience with Remote Control Software
- Experience with troubleshooting printers, scanner and various other peripherals
- Experience with troubleshooting and supporting mobile devices iPhone, iPad, Android and Blackberry
- Basic understanding of PowerShell
- Experience with Microsoft Exchange, Office 365, Gmail and other emailing apps
- Experience with installing, configuring, administering and troubleshooting Microsoft
- Windows Server 2012 / 2016 and 2019 including Active Directory
- Experience with installing, configuring, administering and troubleshooting Linux
- Experience with networking concepts including TCP/IP, OSI model, routing, switching, VLANs, subnetting, super subnetting and other networking concepts
- Experience with networking hardware including Cisco, SonicWALL, routers, NG firewalls, switches and VPN appliances
- Experience with an assortment of back-up hardware including tape drives, USB drives and Disk-to-disk systems
- Experience with back-up software including Acronis, Datto, WSB, etc.
- Experience with RAID including various RAID controllers and general RAID knowledge
- Experience with building, mounting, breaking, hot spare, RAID 0/1/5/6/10
- Experience with VoIP including FreePBX, Asterisk, Cisco UC, etc.
- Experience with virtualization platforms including VMware, Hyper-V and PROXMOX
- Experience with cloud platforms including as Azure and Amazon Web Services (AWS)
- Post-secondary education in Computer Science / Information Technology or 2-year diploma within IT field
- Windows 10 as well as Apple OS X in a business environment.
- Proven experience working with Microsoft Office Suite including 2013, 2016 and 2019.
What Would Be Some Bonus Items?
- Certifications in Cisco, Microsoft and CompTIA would be an asset
- Experience with installing, configuring, administering, and troubleshooting Linux
- Prior experience with a Managed Services Provider (MSP)
Why Us:
- An leadership team committed to your growth and development
- Investment into your learning and growth with ongoing education bonuses.
- Value our team members health with an flexible health spending account
Conditions of Employment (non negotiable):
- Ability to work outside of business hours (M-F 8am-6pm) as needed
- Work onsite at our office located in SE Calgary
- Must have your own vehicle for occasional onsite visit to client locations (with mileage reimbursed)
Benefits:
- Dental care
- Extended health care
- Mileage reimbursement
- On-site parking
- Paid time off
Be The First To Know
About the latest Help desk Jobs in Canada !
IT Help Desk Technician - L2
Posted 1 day ago
Job Viewed
Job Description
Job Description
Salary:
Who We Are:
Fuelled Networks is a client-first IT support provider that has been providing top-notch IT services and support for small to medium-sized businesses throughout Ottawa and Eastern Ontario since 1982. Were a small, high-performance team of smart, resourceful, and highly skilled technicians who do whatever it takes to ensure the successful delivery of IT solutions to our clients.
At Fuelled Networks, we believe happy employees are successful employees. Whether its an afternoon break at the popcorn maker in our open, collaborative common area, or a Friday summer afternoon off, we strive to create an environment that keeps our people healthy, happy and engaged.
If you are someone who strives to exceed client expectations, is driven by the active pursuit of professional development opportunities, and you are interested in working at a company where you are valued and appreciated for going the extra mile, Fuelled Networks is the place for you.
About The Role:
Reporting directly to the Service Manager, the Help Desk Analyst is responsible for supporting our clients on networks, client/server systems, PC and Mac desktops, desktop software, peripheral devices, and mobile devices. Youll excel in the role if youre technically sharp, patient, dedicated, and easy to work with.
As a Help Desk Analyst, you will be adaptable, resourceful, dedicated, and easy to work with. You have to be committed to the highest levels of internal and external customer service, with no exceptions.
You Should Know:
This is a full-time, permanent position.
Hours for this role are 12 PM - 8 PM.- Youll be on-call on a rotating basis.
- You should have security clearance or be eligible for security clearance.
- This is a Hybrid work role. Expect to work remotely as well as in the office as scheduled.
Heres What Youll Do:
- Resolve user-reported problems as your expertise permits.
- Escalate problems as appropriate, following our SOPs.
- Maintain communication with customer/vendor/management throughout the problem-resolution process.
- Appropriately and timely document issues and resolutions in our ticketing system.
- Update and maintain accurate client documentation, records and procedures.
- Review and update Help Desk documentation as assigned.
- Handling of 1st and 2nd level issues.
- Taking on project effort as needed.
- Other related duties as required.
Physical Requirements:
- Sitting for extended periods: The employee must be able to sit at a desk for extended periods, typically for several hours at a time.
- Standing for extended periods: The employee must be able to stand for extended periods, typically for several hours at a time.
- Computer use: The employee must be able to use a computer and keyboard for extended periods, often with frequent typing.
- Visual acuity: The employee must have good vision to read text on a computer screen, printed documents, and other materials.
- Manual dexterity: The employee must have good hand-eye coordination and manual dexterity to use a computer mouse and keyboard, as well as to perform tasks such as filing, sorting, and organizing. Must be capable of physically assembling equipment, mounting and racking as required.
- Mobility: The employee must be able to move around easily and quickly and be able to crawl, kneel, and bend to access equipment in tight spaces.
- Lifting and carrying: The employee must be able to lift and carry heavy equipment, typically up to 50 pounds. The average lift is less than 20 lbs.
- Protective Gear: Must be able to wear protective gear, including hard hats, safety glasses, and gloves.
- Heights: Ability to climb ladders (approximately 8 feet) and work at heights
Heres What Were Looking For:
- Post-secondary education in IT or equivalent relevant experience.
- 3+ years of experience doing this kind of work.
- CompTIA A+ and Network+ are essential (either youve got them now or youll get them soon).
- Microsoft, Fortinet, and other IT vendor certifications are great assets.
- Exceptional customer service orientation.
- Great communication and writing skills in English and French.
- Proficiency in all current Windows operating systems is essential; Apple skills are a bonus.
- Intermediate to advanced knowledge of M365 (O365) , Active Directory, mobile devices, and servers.
- Knowledge of Cyber Security and how it applies to the end user.
- Knowledge of email archiving, anti-spam, and anti-virus/EDR products.
- Patient, dedicated, resourceful and determined. You support customers through the toughest problems.
- Excellent time-management and troubleshooting skills.
- Understand support tools, techniques, and how technology is used to provide IT services.
- MSP experience.
- Curiosity.
Success is Measured Based on the Following KPIs:
- Utilization of billable hours.
- Customer satisfaction scores (CSATS).
- SLA Management.
- Ongoing professional development as assigned.
Required and Preferred Certifications:
- Microsoft O365 Current Certifications
- Microsoft Azure Fundamentals
- NSE 4.0
- CompTIA a+
- CompTIA Network+
- CompTIA Security+
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.
At Fuelled Networks Ltd., diversity, equity, and inclusion are part of who we are. Together, we continue to build an inclusive culture that reflects the diversity of our people. It fuels our innovation and connects us closer to our people and our clients. We strive to nurture a culture where inclusiveness is a reflex, not an initiative.
IT Help Desk Technician - Level 2
Posted 1 day ago
Job Viewed
Job Description
Job Description
Description
The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients. Specializing in supporting our client’s line of business (LOB) applications, this role is also responsible for ensuring high uptime and stability related to computer systems, Microsoft (particularly Office365) software, and documenting new/updating changed information in our knowledgebase.
Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by: Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.
Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently
Own It, We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.
Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.
Our Noble Promise - “Developing Growth Minded People ” - Is the driving force behind our values and why we do what we do.
An additional duty in this role is to serve as an escalation point for our Remote Services Team who require higher level technical expertise in running diagnostic programs, isolating problems, and determining and implementing solutions within a moderate scope of support, as well as mentoring and assisting junior technicians.
CompuVision Toolkit Requirements
To be successful at CompuVision, we recommend you pack in your toolkit:
- Wit and sense of humour
- Desire to constantly grow and learn
- Willingness to ask questions and accept that you don't know it all
- Commitment to the success of our team and our clients
- Courage to be innovative and openness to share new ideas
- Willingness to listen (keep your eyes and ears open!)
- Glass half full focus and mindset
- Urge to acknowledge and recognize the contributions of others
- (Optional) Meme-sharing capabilities
Who we are
CompuVision is an IT management and consulting company that leverages technological innovations for small, medium and large businesses, now and in the future.
At CompuVision, creativity is more than just encouraged – it is rewarded and facilitated with the tools you need to think bigger and build better. We are a team of collaborators, innovators, and strategists looking for people who can grow with us.
Culture is an integral part of working at CompuVision. Our company DNA represents the most important values, the ones we live by. We strive to Be Curious about technology and new ideas, Go Beyond for our clients and Serve As One with our teammates. All our colleagues understand the importance of our Noble Promise: “Building Growth Minded People ”. The Noble Promise is about developing curiosity in others, rather than exhibiting it ourselves. Building Growth Minded people requires an inherent sense of curiosity, a drive to continuously improve and a commitment to learning by all parties.
The “CompuVision Way” is our set of people, process and technology, that produce a predictable result for our customers. You must be aware of, and maintain this standard, understanding that it is a living guide; Always updating and always changing based on influence from our team and the needs of our clients.
Key Responsibilities
- Understand and follow “The CompuVision Way”. This is our set of standards and processes that produce a predictable result for the customer. You must be aware of and maintain our standards.
- Receive & respond to escalated service requests, incidents and change requests in a timely manner
- Be familiar with Microsoft Office standalone and Office 365, and the differences between them.
- Demonstrate technical troubleshooting skills commensurate with 1-3 years of experience in a service or help desk or environment.
- Train and educate CompuVision clients on technical standards
- Maintain accurate and up to date documentation through the change management process.
- Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
- Mentor and assist Tier 1 and Tier 2 Peers.
- Provide coverage for Field Technician by attending to site visits at client offices when required; have access to a vehicle and maintain business class insurance.
Skills Knowledge and Expertise
What you already have
- Microsoft MCSE, MCSA, or MCTIP (in progress or completed)
- At least 2 years relevant IT experience fully supporting and building SMB environments.
- At least 3 years’ experience managing & working with the following technologies:
- At least 2 years’ experience with virtualization technologies
- Post-secondary training in Network Administration or Computer Systems Administration, or at least 2 years’ experience with a Managed Services Provider (MSP) in a tier 2 technical capacity.
- Windows Server
- Exchange
- Active Directory
- GPOs
- Routing and Switching
- Firewalls
- VPNs
- Virus and Security
- TCP/IP
- DHCP
- DNS
- Hyper-V
- VMWare
Benefits
Why you should join:
- You are disruptive and innovative: Our team members are constantly growing and encouraged to be innovative. We constantly challenge the status-quo and are seeking new and better ways to do things. #BeCurious
- You have a growth mindset and are looking for a long-term home: This isn't just a job, it is a career. We want you to grow with us so we provide mentorship, job shadow and leadership development programs. And you never know, opportunities may exist in the future that don't exist today! #NoblePromise #GrowthMindset
- You are a fanatic about customer service: We understand that our services are a critical component of our client's success and constantly strive to ensure they have the best experience possible. #GoBeyond
- You thrive as part of a team: We are a team of smart, talented & motivated individuals who understand the importance of supporting each other. #ServeAsOne
- You are seeking a fun, culture and values driven organization: Values aren't just the names of our break-out rooms, we actually live them and expect you to also. Our sense of humour helps get us through the challenges that IT can sometimes bring. #CompuVisionDNA
Why you shouldn't:
- You don't like responsibility and accountability. We're extremely excited about everything that we have going on and we cannot accomplish it all without everyone playing their part.
- You prefer a status-quo, slow paced environment. We are fast-paced and change often so you need to adapt and pivot with us.
- You prefer to work individually. We Serve as One because together we are greater than the sum of our individuals, and teamwork is essential to our success.
Our corporate culture is built around the idea that people are happier, do better and work better when they are given the opportunity to carve their own path. By building our culture around trust and autonomy, we have created a respectful, mutually beneficial environment that supports free-thought and innovation. Also, we’re pretty darn fun too if we do say so ourselves. If you are interested in joining and contributing to our team of technology slayers – we would love to hear from you!
*We appreciate all applications; however, only those candidates selected for an interview will be contacted*