159 Help Desk Analyst jobs in Canada

Job Description

Job Description

We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.

Responsibilities:

• Providing First Level PC network and technical support to users on routine or non-complex problems on all desktop issues
• Installing and configuring a Microsoft Windows 10 environment and preparing system installs and application management
• Supporting MS Office 365
• Supporting Microsoft Teams environments
• Supporting Virtual Desktops (VMware)
• Supporting Adobe Acrobat DC
• Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system
• Maintaining hardware inventory, asset database and systems documentation
• Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
• Re-installing/imaging desktops and laptops as needed
• Installing, configuring, desktop and network printers
• Assisting with security-related updates or patches
• Supporting the audio and video infrastructure including configuration and operating audio and video equipment as required for scheduled and ad hoc events
• Performing other duties as assigned

Requirements:

• Diploma in Computer Science/Engineering or equivalent experience.
• 1 to 3 years of experience in a technical support or IT customer service environment.
• Desktop Hardware knowledge: CPU, memory, power supply, configuring and installing PC hardware, internal modules and general troubleshooting
• CompTIA certified candidates will be given preference
• Detailed oriented, superior problem solving and troubleshooting ability
• Commitment to customer satisfaction through planning follow-up
• Excellent communication and customer service skills
• A proven track record of working with users at various ability levels
• The ability to use good judgment and multi-task within an ever-changing environment
• Experience in a 24×7 environment delivering high availability or mission-critical applications
• A minimum of three years of related work experience preferably in a legal or corporate environment

Perks:

• Competitive salary
• Paid vacation
• Health and dental benefits
• Flexible work arrangements

If this sounds like the right fit, please click and apply to this posting.

Job Description

Job Description

We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.

Responsibilities:

• Providing First Level PC network and technical support to users on routine or non-complex problems on all desktop issues
• Installing and configuring a Microsoft Windows 10 environment and preparing system installs and application management
• Supporting MS Office 365
• Supporting Microsoft Teams environments
• Supporting Virtual Desktops (VMware)
• Supporting Adobe Acrobat DC
• Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system
• Maintaining hardware inventory, asset database and systems documentation
• Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
• Re-installing/imaging desktops and laptops as needed
• Installing, configuring, desktop and network printers
• Assisting with security-related updates or patches
• Supporting the audio and video infrastructure including configuration and operating audio and video equipment as required for scheduled and ad hoc events
• Performing other duties as assigned

Requirements:

• Diploma in Computer Science/Engineering or equivalent experience.
• 1 to 3 years of experience in a technical support or IT customer service environment.
• Desktop Hardware knowledge: CPU, memory, power supply, configuring and installing PC hardware, internal modules and general troubleshooting
• CompTIA certified candidates will be given preference
• Detailed oriented, superior problem solving and troubleshooting ability
• Commitment to customer satisfaction through planning follow-up
• Excellent communication and customer service skills
• A proven track record of working with users at various ability levels
• The ability to use good judgment and multi-task within an ever-changing environment
• Experience in a 24×7 environment delivering high availability or mission-critical applications
• A minimum of three years of related work experience preferably in a legal or corporate environment

Perks:

• Competitive salary
• Paid vacation
• Health and dental benefits
• Flexible work arrangements

If this sounds like the right fit, please click and apply to this posting.

Job Description

Job Description

Technical Help Desk & Field Support Analyst, A&R Solutions Position overview: As a Technical Help Desk & Field Support Analyst, you will play a key role in supporting IT operations across multiple client sites in the Northeastern Ontario region(North Bay & Sudbury). You will serve as the first point of contact for all technical support needs, representing A&R Solutions in a professional and customer-focused manner. Your primary responsibilities will include diagnosing, troubleshooting, and resolving a wide range of hardware and software issues, as well as installing and maintaining IT infrastructure across client environments. You will collaborate with internal teams, including Networking and Infrastructure, to ensure seamless and secure technology operations. Key Responsibilities * Provide end-user technical support both remotely and onsite. * Diagnose and resolve hardware, software, and network-related issues. * Install and configure PCs, laptops, printers, and other IT equipment. * Maintain and monitor RMM (Remote Monitoring and Management) and antivirus systems. * Perform regular system updates and security maintenance. * Support onboarding and offboarding processes for users. * Dispose of outdated or non-functional equipment as needed. * Ensure the computer/server room is organized and maintained. * Escalate complex issues to appropriate technical teams or management. * Collaborate with the Networking team on firewall, switch, internet, and wireless issues. * Support Infrastructure team with server, SaaS applications, and security protocols. * Keep documentation and client site information accurate and up to date. * Log all support activities and outcomes in the internal ticketing system. * Monitor and report on system performance and other key metrics. * Comply with internal policies, standards, and procedures. * Participate in monthly team meetings and contribute to group discussions. * Stay current with new technologies through regular training. * Perform additional tasks and project work as assigned. Scope and Impact As a front-line member of the Customer Support Group, you are critical to maintaining uptime and operational stability for A&R Solutions’ client base. Your ability to troubleshoot and resolve issues efficiently ensures client satisfaction and directly contributes to the success of our service delivery.   Benefits * Minimum of 1 week per year of company-supported IT training. * Opportunities for overtime (optional). * Mileage reimbursement for travel. Qualifications * Strong technical knowledge of hardware, software, and networking fundamentals. * Proficiency in Windows OS and Microsoft Office 365. * Familiarity with both domain-based and workgroup-based environments. * Solid understanding of network fundamentals (LAN/WAN, DNS, DHCP, etc.). * Excellent troubleshooting, analytical, and customer service skills. * Strong organizational and time-management abilities. * Effective verbal and written communication skills. * Ability to work both independently and within a team. * Experience in a Managed Services Provider (MSP) environment preferred. * Valid driver’s license, insurance, and reliable vehicle required. Education and Experience * Diploma or degree in Computer Science, Information Technology, or a related field. * Equivalent hands-on experience in a technical support role will also be considered. * Certifications such as CompTIA A+, Network+, or similar are an asset.

Job Description
Insight Global is looking for a Technical Support Analyst to join one of North America's largest retail and wellness companies. This individual will be located in Bengaluru, India and will be required to go on site two days per week. The ideal candidate will be responsible for the following:
Provide technical support for software and hardware service tickets
Perform preventative maintenance of software /hardware
Support root cause analysis for chronic services issues
Support development and maintenance of relevant documentation
Participate in knowledge transfer activities
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
3-5 years of work experience directly related to L2 technology support OR Completed degree or diploma in IT related field and 3+ year work experience in technology support
Experience with call and ticket logging applications (e.g. ServiceNow)
Experience with Active Directory, SCCM, MS Office 365, OneDrive, and AWS cloud services
Experience configuring hardware such as iPhones, iPads, iPods, and printers
Experience with retail type technologies (POS, Ipod, RFID technology)
Experience setting up client/server-based software, such as MMS and Citrix
IT Networking experience LANWAN and Wireless
Knowledge of data cablingcomputer facilities
Experience managing and working alongside external IT support vendors and technicians null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

Job Description

Job Description

Salary:

THE COMPANY

Boyd Interactive (formerly Pala Interactive) is a full-service, real-money and social gaming technology provider and operator. The company offers a full spectrum of games, including casino, poker and bingo, across all distribution channels (web, download, tablet & smartphone) for real money and social gaming entertainment.

Boyd's strength is its relentless focus on high quality, high functioning, immersive software platforms run across high availability, high security, high transaction load infrastructure. Boyd Interactive is a technology company at its heart and is committed to being a mobile first developer of real-money gaming applications.

The Technical Application Support Analyst will be responsible for helping Boyd B2B and B2C customers to use Boyd Interactive software in efficient and productive ways. The Technical Application Support Analyst will assist the customers (internal and external) to resolve problems and find ways to use the software in the most optimized ways.

Major technical duties include:

• Respond to customer inquiries and issues related to Boyd applications, troubleshoot problems, and provide timely and effective resolution.
• Work closely with internal development and operations team to identify and resolve issues reported by customers.
• Escalate complex or critical issues to higher levels of support or development teams as necessary.
• Work with Boyds software vendors to coordinate integration data points.
• Use Boyds software tools to make a positive impact on the customers success.
• Understand customer requirements and construct the solution using Boyds software.
• Investigate the logs in Grafana to identify the issue.
• Perform root cause analysis of production issues.
• Analyze complex data that resides in relational database by using SQL queries.
• Manage communications with customers, at all levels, to maintain positive relationships.
• Implement and maintain a knowledge base to enable quick resolutions to customer issues and training purposes.

Requirements:

• Experience with using software tools and configurations.
• Experience in troubleshooting and resolving application issues.
• Good knowledge of relational database systems.
• Experience writing SQL queries to investigate data issues.
• Experience with monitoring tools such as Grafana.
• Software education is an advantage.
• Ability to adapt to new environments, and the ability to identify, propose and implement changes and improvements.
• Solid analytical and problem-solving skills.
• Strong interpersonal and communication skills, both written and verbal.

Soft Skills:

• Ability to work in a deadline driven, fast-paced environment.

• Innovative and creative.
• Independent and self-motivated.
• Enjoys and works well in teams, but also thrives in autonomy.
• Exhibits the important balance of patience and determination that allows entrepreneurial businesses to flourish.
• Organized and thorough.
• Collaborative team player, excited and willing to do what it takes to get the job done.

Job Type:Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site childcare
• On-site gym
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care

Work location: Hybrid - on site 3 days per week at the office in North York, ON M2J 5B5

Required Qualifications:

This is not a remote position. Are you comfortable working on a hybrid basis at the office 3 days per week?

Do you have 5 years of experience with writing SQL queries?

Do you have 5 years of experience using Grafana?

**Req ID:** 331410
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Oracle EBS SCM Technical Support Analyst to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).
**Job Duties:**
+ Must be able to work a 9:00am to 6:00pm PST shift in order to provide coverage during the clients' work hours.
+ Perform technical support and functional analysis for the triage, root cause analysis, and development, testing and deployment of fixes in response to support tickets.
+ Provide expert knowledge of Oracle EBS Supply Chain applications including order to cash, inventory, purchasing, manufacturing.
+ Coordinate with other team members on the analysis and resolution of tickets.
+ Communicate with business users for clarification of tickets as required.
+ Coordinate with team members to define and develop solutions.
+ Provide documentation of system technical and configuration changes.
+ Support testing and deployment of new solutions.
+ Provide knowledge transfer and/or training to business users as needed.
+ Facilitate and support client staff with testing activities.
+ Utilize best practice processes around work assignments, project management, and quality of output while maximizing overall performances.
+ Build relationships with customers to improve services and ensure service levels are being met
+ Manage Oracle SRs and participate in Oracle provided action plans for issue resolution.
+ Coordinate with offshore team to ensure quality delivery of all work products.
**Required Skills:**
+ More than eight years of experience upgrading and supporting Oracle EBS SCM applications.
+ Expert knowledge in at least three areas of EBS SCM including order to cash, inventory, procurement, manufacturing, warehouse management, etc.
+ Broad understanding of the EBS SCM modules and how they interact.
+ Experience and high proficiency in resolving Oracle EBS tickets and service requests.
+ Proficient in technical development tools in EBS and developing and testing EBS solutions.
+ Proficient with reports development in EBS.
+ Proficient with running and monitoring jobs in EBS
+ Bachelor's degree in Computer Science or Engineering or equivalent work experiences
+ Training and hands on experience on Oracle Fusion projects.
+ Outstanding verbal and written communication skill.
+ Ability to work in a Consulting and team environment.
+ Impeccable customer service and interpersonal skills.
**Nice to Have**
+ Experience working in an onshore/offshore model
+ Oracle Fusion applications certifications
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
INDHCLSMC
#LI-NorthAmerica

**Company Overview:**
**Req ID: 331410**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Oracle EBS SCM Technical Support Analyst to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).
**Job Description:**
**Job Duties:**
+ Must be able to work a 9:00am to 6:00pm PST shift in order to provide coverage during the clients' work hours.
+ Perform technical support and functional analysis for the triage, root cause analysis, and development, testing and deployment of fixes in response to support tickets.
+ Provide expert knowledge of Oracle EBS Supply Chain applications including order to cash, inventory, purchasing, manufacturing.
+ Coordinate with other team members on the analysis and resolution of tickets.
+ Communicate with business users for clarification of tickets as required.
+ Coordinate with team members to define and develop solutions.
+ Provide documentation of system technical and configuration changes.
+ Support testing and deployment of new solutions.
+ Provide knowledge transfer and/or training to business users as needed.
+ Facilitate and support client staff with testing activities.
+ Utilize best practice processes around work assignments, project management, and quality of output while maximizing overall performances.
+ Build relationships with customers to improve services and ensure service levels are being met
+ Manage Oracle SRs and participate in Oracle provided action plans for issue resolution.
+ Coordinate with offshore team to ensure quality delivery of all work products.
**Required Skills:**
+ 8+ years of of experience upgrading and supporting Oracle EBS SCM applications.
+ Expert knowledge in at least three areas of EBS SCM including order to cash, inventory, procurement, manufacturing, warehouse management, etc.
+ Broad understanding of the EBS SCM modules and how they interact.
+ Experience and high proficiency in resolving Oracle EBS tickets and service requests.
+ Proficient in technical development tools in EBS and developing and testing EBS solutions.
+ Proficient with reports development in EBS.
+ Proficient with running and monitoring jobs in EBS
+ Bachelor's degree in Computer Science or Engineering or equivalent work experiences
+ Training and hands on experience on Oracle Fusion projects.
+ Outstanding verbal and written communication skill.
+ Ability to work in a Consulting and team environment.
+ Impeccable customer service and interpersonal skills.
**Nice to Have**
+ Experience working in an onshore/offshore model
+ Oracle Fusion applications certifications
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

**Req ID:** 331410
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Oracle EBS SCM Technical Support Analyst to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).
**Job Duties:**
+ Must be able to work a 9:00am to 6:00pm PST shift in order to provide coverage during the clients' work hours.
+ Perform technical support and functional analysis for the triage, root cause analysis, and development, testing and deployment of fixes in response to support tickets.
+ Provide expert knowledge of Oracle EBS Supply Chain applications including order to cash, inventory, purchasing, manufacturing.
+ Coordinate with other team members on the analysis and resolution of tickets.
+ Communicate with business users for clarification of tickets as required.
+ Coordinate with team members to define and develop solutions.
+ Provide documentation of system technical and configuration changes.
+ Support testing and deployment of new solutions.
+ Provide knowledge transfer and/or training to business users as needed.
+ Facilitate and support client staff with testing activities.
+ Utilize best practice processes around work assignments, project management, and quality of output while maximizing overall performances.
+ Build relationships with customers to improve services and ensure service levels are being met
+ Manage Oracle SRs and participate in Oracle provided action plans for issue resolution.
+ Coordinate with offshore team to ensure quality delivery of all work products.
**Required Skills:**
+ More than eight years of experience upgrading and supporting Oracle EBS SCM applications.
+ Expert knowledge in at least three areas of EBS SCM including order to cash, inventory, procurement, manufacturing, warehouse management, etc.
+ Broad understanding of the EBS SCM modules and how they interact.
+ Experience and high proficiency in resolving Oracle EBS tickets and service requests.
+ Proficient in technical development tools in EBS and developing and testing EBS solutions.
+ Proficient with reports development in EBS.
+ Proficient with running and monitoring jobs in EBS
+ Bachelor's degree in Computer Science or Engineering or equivalent work experiences
+ Training and hands on experience on Oracle Fusion projects.
+ Outstanding verbal and written communication skill.
+ Ability to work in a Consulting and team environment.
+ Impeccable customer service and interpersonal skills.
**Nice to Have**
+ Experience working in an onshore/offshore model
+ Oracle Fusion applications certifications
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
INDHCLSMC
#LI-NorthAmerica