43 Information Technology jobs in Canada
Manager, Information Technology
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Exciting news! Embark is moving its headquarters to the financial district in Toronto, ON. effective Q2 2026 ! Until then, our office remains in Mississauga, near Square One and the hybrid work model remains the same (in-office on Tuesdays and Wednesdays of each week).
We’re looking for a strategic and hands-on IT Manager to lead our internal technology operations, including help desk services, end-user support, and business application support. This role is critical to ensuring our employees have the tools, access, and technical assistance they need to succeed in a fast-paced and digital-first environment.
As Manager of IT, you’ll lead the IT support team, oversee application lifecycle support, and ensure operational efficiency, security, and service quality across the organization. This role blends leadership, systems knowledge, and customer service to keep our technology environment running smoothly while enabling productivity across the organization.
Key Responsibilities
Team & Leadership
- Manage and mentor the help desk and application support team, ensuring high levels of performance and customer satisfaction.
- Set performance goals, provide coaching, and conduct regular evaluations.
- Develop and maintain standard operating procedures and escalation paths.
- Participate in change management and incident response processes to reduce system downtime and disruptions.
- Create and maintain documentation, runbooks, FAQs, and knowledge base articles to empower self-service and training.
Help Desk Operations
- Oversee the day-to-day operation of the IT help desk, ensuring timely response to incidents, service requests, and end-user issues.
- Monitor and manage SLAs, KPIs, and user satisfaction metrics to continuously improve support delivery.
- Ensure 1st and 2nd level support coverage across time zones (if applicable).
- Develop knowledge base and documentation for efficient issue resolution and self-service.
Application Support
- Own the support lifecycle for business-critical applications—ensuring quick resolution, root cause analysis, and clear communication
- Work with vendors and internal teams to troubleshoot, escalate, and resolve application issues.
- Partner with engineering, DevOps, and third-party vendors for deeper issue troubleshooting and resolution.
- Maintain user access, licenses, and configurations for enterprise tools.
- Support application onboarding, patching, and routine maintenance cycles.
IT Operations & Infrastructure
- Collaborate with security, DevOps, and infrastructure teams to ensure device and system compliance.
- Lead the onboarding and support of new tools or systems (SaaS, enterprise apps, internal platforms).
- Support IT asset management, procurement, and lifecycle tracking.
- Manage license inventories, user access, and integrations for supported applications.
- Participate in audits, access reviews, and compliance initiatives.
- Lead or assist in technology rollouts and change management initiatives.
Continuous Improvement
- Identify areas to automate or streamline IT processes.
- Evaluate and implement new tools, technologies, or best practices.
- Monitor trends and recommend enhancements to systems and service delivery.
Skills, Knowledge and Expertise
- 5+ years of progressive experience in IT support, systems administration, or technical operations.
- 2+ years in a leadership or team lead role managing technical support personnel.
- Deep understanding of help desk operations and ITIL/ITSM best practices.
- Proficient with help desk platforms (e.g., Zendesk, Jira Service Management, ServiceNow, Sysaid).
- Experience supporting enterprise and SaaS applications (e.g., Microsoft 365, Salesforce, Slack, Atlassian, etc.).
- Strong working knowledge of SaaS applications and enterprise platforms.
- Experience with user support, endpoint management, and asset tracking tools.
- Familiarity with security and compliance standards.
- Familiarity with access management, SSO, ticketing systems, and remote support tools.
- Excellent leadership, communication, problem-solving skills and customer service skills.
- Ability to thrive in a fast-paced, collaborative, and remote-friendly environment.
Nice to Have
- Experience in a fintech or highly regulated environment.
- Familiarity with SQL, basic scripting, or log analysis for application-level support.
- Exposure to cybersecurity tools or compliance frameworks (SOC 2, ISO 27001, etc.).
- Experience supporting remote and hybrid teams.
Director, Information Technology
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Salary: $100,000 - $110,000
The Vancouver Whitecaps Football Club is seeking a strategic and operational leader to serve asDirector, Information Technology . The successful candidate will be responsible for overall leadership and administration of all aspects of the Clubs IT infrastructure, equipment, support services, network/systems administration and cybersecurity across the Clubs offices and training facility. This role will work closely with the Coordinator, IT and act as key liaison with the Major League Soccer (MLS) technology team to ensure a secure, scalable, and high-performing technology environment that aligns with the Clubs strategic goals and the unique demands of a professional sports organization.
Key Responsibilities
- Lead the delivery and operation of core IT services, including compute, storage, virtualization (VMware), cloud infrastructure, SaaS platforms, telecommunications systems, and application management.
- Oversee the IT Service Desk and collaborate with the People & Culture (P&C) department for on and off-boarding processes, ensuring high service levels for daily operations.
- Manage systems administration for physical and virtual servers, including backups, Microsoft Intune, JAMF, Active Directory, and application updates.
- Ensure network performance, security, and remote work infrastructure meet current and future Club and MLS needs.
- Development and daily management of the departments budget.
- Maintain and manage Club-owned technology inventory, including servers, AV, laptops, mobile devices, and networking equipment.
- Lead IT infrastructure projects, including strategic development, RFPs, vendor selection, implementation, follow up and upgrades with minimal disruption to operations.
- Stay current with emerging technologies and industry trends, providing strategic recommendations to executive leadership.
- Represent the Club in MLS technology working groups and ensure alignment with league-wide initiatives.
- Ensure compliance with local, national, and international privacy laws and regulations in collaboration with Legal, Business Intelligence, and Marketing.
- Develop and maintain business continuity and disaster recovery plans, including regular testing and updates.
- Mentor and develop the Coordinator, Information Technology, fostering a high-performance, customer-focused culture.
- Coordinate internal and external audits related to IT infrastructure and governance.
- Ensure adherence to IT governance frameworks (e.g., ITIL) and manage service provider relationships and SLAs.
Qualifications & Experience
- Bachelors degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
- 7+ years of experience designing, building, and managing enterprise IT infrastructure.
- 5+ years in a leadership role overseeing IT support, infrastructure, or systems administration teams.
- 3+ years managing IT service desks or providing IT support in sports, entertainment, or large event environments.
- Strong experience with Microsoft Intune, Active Directory, VMware, cloud platforms (Azure, Google Cloud), and backup/DR solutions.
- Familiarity with SaaS platforms, cloud-based storage, and mobile device management.
- Proven ability to manage multiple priorities and lead cross-functional projects.
- Excellent communication, project management, and interpersonal skills.
- Experience with IT governance, compliance, and regulatory standards.
- Ability to work flexible hours, including occasional evenings and weekends as required.
The Club
Vancouver Whitecaps FC is the longest-running professional soccer club in Canada and the United States. Since its inaugural season in 1974, the club has united generations of loyal fans in British Columbia and beyond. With academies in eight out of ten provinces, a network of partner clubs, and hundreds of camps and clinics every year, Whitecaps FC provide a foundation for Canadas soccer future.
We are also strongly committed to providing opportunities to Canadian athletes, both male and female, with the largest soccer development structure in Canada. This includes academy programs in eight of ten provinces across the country.
In addition to building a winning team on and off the pitch, the Club places great importance in giving back to our community, harnessing the power of sport to create a stronger, more equitable & inclusive society through three key community goals: helping meet critical needs, using soccer to build life skills and creating soccer participation opportunities in Indigenous communities.
Vancouver Whitecaps FC believes that diversity and inclusion is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. This includes but is not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People & Culture department.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
"Within these walls, you are welcomed, accepted, and respected.
Here, no matter who you are or where you come from, you are home. And youre part of the team regardless of your age, sex, sexual orientation, gender identity or expression, race, marital or family status, disability, or religious belief or non-belief. All we ask is that you be ethical and inclusive in all that you do. Be respectful of all players, fans, and staff, and remember to cheer loudest for the ones wearing the blue and white. Go Caps!"
No recruiters or agencies, please.
Information Technology Specialist
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Salary: Between $65,000 and $81,000 annually
Reports to: The Director of Information Technology
Location: Kuujjuaq or Montral
Benefits: All marginal benefits available to Makivvik employees annually as outlined in the Makivvik Human Resources Policy Manual such as: Simplified Pension Plan - Vacation - Sick days - Isolation premium - Cargo allowance - Group Insurance - Gas allowance - Travel Benefit - Housing allowance
Responsibilities
- Management of network services daily;
- Administration and management of software licensing;
- Involvement in purchasing of computer equipment, network hardware and network services (i.e. photocopying, printing, video conferencing);
- Involvement in administration of service accounts (i.e. cell phones, internet);
- Troubleshooting of computer (Windows, Apple) systems and applications;
- Installation and setting up of computers and user accounts;
- Be available to travel, as requested;
- Perform other related duties within the scope of the position or as requested by supervisor.
Qualifications
- College degree in computer technology or equivalent work experience, will be considered;
- Good communication skills in at least two (2) of the three (3) languages: Inuktitut, English and/or French;
- Great knowledge of Windows and Mac, Windows server, DHCP/DNS services and TCP/IP;
- Familiarity with Microsoft Active Directory, MS Exchange, MS Teams, LAN/WAN support and management (LAN/VPN, etc. as well as with wireless technology;
- A customer-service oriented personality (friendly, outgoing, and patient);
- The individual must be a good communicator, self-starter and reliable in attendance;
- Be reliable and detailed oriented;
- Demonstrate the ability to work in a multi-cultural environment;
- Ability to work independently, also a great team player.
Training will be available for Beneficiaries in the advancement for their career.
Inuit Beneficiary hiring will always be a priority at Makivvik.
Discover a unique opportunity and embark on a rewarding career with Makivvik
To apply or to learn more visit us at or send your resume/application to:
Information Technology Administrator
Posted 13 days ago
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- Communication
- Energy and Stress
- Technical Capacity
- Problem Solving
- Accountability and Dependability
- Performance Management
- Ethics and Integrity
- Analytical
Job Duties
- Administer a small, uniform site alone or assists in the administration of a larger system.
- Perform first level problem determination and resolution on all problems.
- Escalate unresolved issues to the appropriate support team.
- Software support focus within the network activity, primarily within a Microsoft Windows environment.
- Monitor and follow-up on all outstanding issues to ensure proper and efficient resolution or to update the client as to the current status.
- Notify appropriate management of priority problems and subsequent resolution.
- Utilize all tools necessary to monitor servers and perform other daily duties.
- Communicate with co-workers, management, clients and others in a courteous and professional manner.
- Conform with and abide by all regulations, policies, work procedures and instructions.
- Record, track and document – help desk requests, problem-solving process, including all successful and unsuccessful decisions made, and brief IT members on the resolution.
- Develop help sheets and knowledge base for future reference and end users.
- Perform related duties consistent with the scope and intent of the position.
- Available for support calls 24/7.
Requirements
- High School Diploma or equivalent
- 2-4 years’ work experience in related field
- Certifications from accredited schools in computer systems
- Knowledge of basic computer hardware and applications software.
- Strong organizational skills.
- Strong communication skills (both verbal and written).
- Proficiency with database applications and administration systems, specifically Microsoft Office.
- Ability to work effectively alone and prioritize.
- Must be a highly motivated, service and team-oriented individual with an attention to detail.
- Enthusiasm for challenge and new initiatives are prerequisites.
- Strong analytical ability
- Troubleshooting ability is required
- Strong decision making and problem solving skills
- Demonstrated good internal customer service skills
- Proven good presentation skills.
- Good presentation skills
- Ability to manage multiple projects.
- Detail oriented
Requirements
- High School Diploma or equivalent
- 2-4 years’ work experience in related field
- Certifications from accredited schools in computer systems
- Knowledge of basic computer hardware and applications software.
- Strong organizational skills.
- Strong communication skills (both verbal and written).
- Proficiency with database applications and administration systems, specifically Microsoft Office.
- Ability to work effectively alone and prioritize.
- Must be a highly motivated, service and team-oriented individual with an attention to detail.
- Enthusiasm for challenge and new initiatives are prerequisites.
- Strong analytical ability
- Troubleshooting ability is required
- Strong decision making and problem solving skills
- Demonstrated good internal customer service skills
- Proven good presentation skills.
- Good presentation skills
- Ability to manage multiple projects.
- Detail oriented
Remote Director of Information Technology
Posted 27 days ago
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We are seeking a talented and experienced Remote Director of Information Technology to lead our IT department. The ideal candidate will be responsible for overseeing the overall technology strategy, infrastructure, and operations of the organization. This is a remote position, allowing for flexibility and autonomy in managing IT initiatives.
Responsibilities:- Develop and implement IT strategies and initiatives to support the organization's goals
- Manage and oversee IT infrastructure, systems, and operations
- Lead a team of IT professionals, providing guidance and support
- Ensure the security and integrity of the organization's data and information systems
- Collaborate with other departments to identify and address technology needs
- Stay current on emerging technologies and trends in the IT industry
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum of 5 years of experience in a leadership role in IT
- Strong knowledge of IT infrastructure, systems, and security
- Excellent communication and interpersonal skills
- Ability to work independently and manage remote teams
If you are a strategic thinker with a passion for technology and a desire to lead a dynamic IT department, we would love to hear from you. Apply now to join our team as the Remote Director of Information Technology!
Company Details
Category Manager - Information Technology

Posted 3 days ago
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In this procurement consulting role, the Category Manager will lead the development, execution, and ongoing management of category/sourcing strategies for IBM's Procurement BPO clients. Above and beyond strategic sourcing activities, the Category Manager should understand external variables, learn the internal landscape of our client (requirements, organizational structure, priorities) and develop relationships to successfully deliver improved cost, reduced risk, and more efficient programs.
**Your role and responsibilities**
* Develops category strategies and/or sourcing strategies for the assigned areas of responsibility.
* Builds deep relationships with cross-functional client stakeholders including retained Procurement teams, business stakeholders, Legal, and Finance.
* Identifies cost savings opportunities across the client's Information Technology spend.
* Acts as a trusted advisor and SME in the areas of sourcing and negotiating contracts for Technology and other Indirect categories.
* Achieves cost savings, risk mitigation, and process efficiencies through various value levers.
* Leads supplier selection process across multiple simultaneous projects within the category.
* Leads negotiations with current and potential suppliers as part of the contract renewal or vendor selection process.
* Collects and analyzes internal/external category data, metrics, and reports to track performance against targets and identify new sourcing opportunities or category insights.
* Innovates within the procurement space; looking at new ways to structure programs or categories, benefit from changes in supply market, or modify tools/processes to add value.
* Provides support throughout the sourcing and contracting process when necessary, ensuring seamless handoff to our clients when appropriate.
**Required technical and professional expertise**
* A minimum of 7 years of strategic sourcing and category management experience
* 4+ years sourcing IT categories in areas such as: Hardware, Software, IT Services, and Telecom
* Candidates must be willing and able to travel to client locations based on business requirements
* The preferred location for this Hybrid position (minimum 3-days per week in an IBM or client office) is Toronto, ON.
**Preferred technical and professional experience**
* Previous experience in a client facing / consultative role
* Degree in Business, Law, Supply Chain Management or other applicable field
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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