262 IT Support Specialist jobs in Canada

Job Description

Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

We are seeking a Desktop Support Specialist, Apple - L3 to join our team. In this role, you will provide advanced technical and end-user support for desktop and laptop workstations, client-server applications, and all corporately provisioned devices, with a strong focus on Apple technologies including iMac, MacBook, Mac Mini, Mac Studio, iPhone, iPad, Apple TV, Apple accessories, macOS, and iOS.

As a subject matter expert, you will take the lead in resolving the most complex technical issues escalated to the Desktop Support team. Your work will involve troubleshooting and resolving hardware, software, and operating system issues across a wide range of devices, while also maintaining and improving corporate support systems such as automated desktop provisioning and desktop management platforms. The role also includes enhanced support for non-Windows operating systems and, when required, providing on-site "hands and feet" assistance for networking appliances and servers.

Success in this position requires not only technical expertise but also initiative, sound judgment, problem-solving ability, and strong communication skills. You will thrive working both independently and collaboratively with the wider team to deliver timely, effective support.

Your responsibilities:

• Timely and high-quality delivery of corporate services and assets such as the provisioning and setup of employee hardware (desktop, laptop, mobile device, workstation, and workspace), applications and overall management of corporate assets.
• Assist with the installation, configuration and ongoing usability of computers, peripheral equipment and software for both local and remote users.
• Coordinate the build, test, and deployment of installer packages, application updates, and operating system updates.
• Investigation, diagnoses, troubleshooting, administration and final resolution of all assigned work relating to supported: operating systems, applications, hardware, and peripherals including but not limited to macOS, iOS, Microsoft Office Suite, Anti-Virus, Adobe, AirWatch, Boxer, Corporate Mobile Devices, Tablets. Knowledge of Windows and Linux operating systems is an asset.
• Implement and maintain lifecycle processes for Apple devices from procurement through decommission, integrating asset tracking and compliance monitoring.
• Perform any necessary upgrades on systems to ensure their longevity.
• Support and troubleshooting to most common Macintosh applications like Adobe apps and Thunderbird.
• Tickets and ticketing system including creation, administration, action, and closure of assigned work request tickets.
• Evolution and support of the desktop deployment automation tool suite.
• Mass upgrades and patch management of Mac OS and Software
• Ability to navigate Active Directory in support of user object and computer object related issues
• Collaborate with InfoSec to enforce macOS security baselines and manage encrypted deployments, device hardening, and compliance reporting.
• Updating and enhancing internal procedures and ensuring that all documentation, runbooks, knowledge base (kb) articles, project plans, business cases, and Method of Procedures (MoPs) are up to date.
• Ability to contribute to team strategy discussions.

About you:

• A post-secondary degree or diploma in Information Technology Management with experience supporting desktop computing needs within a networked environment, or equivalent combination of education, training and experience.
• 5+ years' experience building, troubleshooting, and repairing Apple hardware in an enterprise environment.
• 5+ years' experience supporting Mac operating Systems.
• Extensive experience with and knowledge supporting AirWatch or other MDM platforms.
• MDM Ownership - Own the architecture, configuration, and enhancement of our MDM instance. Develop custom policies, profiles, and packages to support business needs.
• In depth knowledge of Apple Mac client and server operating systems and Client Management tools
• Experience and knowledge of additional operating systems and associated hardware including Microsoft Windows, Linux products and Android, is an asset.
• Demonstrated knowledge of Microsoft Active Directory and MAC integration with Microsoft Active Directory.
• Enhanced knowledge and working experience with end-user applications including AntiVirus, Adobe Products, Microsoft Office Suite, boxer, Cisco AnyConnect, Cisco Jabber, docker and Zoom.
• Working knowledge of VMware virtualization, both client and server.
• Working knowledge of Networking principles.
• Working knowledge of Enterprise unified communication systems.
• Enhanced experience with scripting for Mac and zero-touch computer deployments.
• Enhanced knowledge and experience with Desktop Support Management and MDM tools.
• Full understanding of local area networking and the setup and configuration of end user devices, such as computers, printers, and other wireless devices.
• Demonstrated ability to learn quickly and work both collaboratively in a team environment as well as independently in an effective and organized manner, within a complex and challenging environment.
• Ability to prioritize assigned workload and respond quickly to critical issues.
• Comfortable working under pressure in a fast-paced setting.
• Excellent interpersonal and communication skills in both verbal and written English
• Highly resourceful with good problem-solving abilities and an enthusiastic commitment to continual learning including CI/CD.

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia's pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$70,000—$80,000 CAD

What you can expect:

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit

Job Description

Are you a Support Specialist  looking for your next permanent role? Our client is a diversified company in the transportation space that is a leader in their field and loves innovative ideas. We love this company because the employees can influence the success of the company and are able to work with like-minded, smart people.

Here is what you will do on a daily basis:

• Respond to client problems involving systems, applications, hardware, mobile phones, etc. by investigating problems and taking corrective actions. Provide both telephone and desk-side first and second-level support for desktops, laptops, Microsoft Office, Microsoft Based Operating Systems (Windows 10, Windows 11), iOS, telecommunications, and other business applications.
• Management of phones, desktops and laptops using Microsoft Intune, Lansweeper, and other tools.
• Configure, install, and update desktops, laptops and peripherals based on client service requests. Perform desktop application installations, upgrades, and support and maintenance activities.
• Provide user set up, configuration and management for systems and business applications. These responsibilities including permissions and account creation/termination
• Monitor and resolve opened tickets in a timely fashion, ensure customer satisfaction, including taking ownership of open tickets and ensuring incidents are fully resolved.
• Create and maintain support documentation and document operational processes as related to the operations of IT team

Here is the type of person we are looking for:

• Working in an IT environment 2-3 years in a customer service-oriented role. Background in a Help Desk environment tiers 1 & 2.
• Understanding of Incident and Change Management and ability to follow company’s process, procedure standards and methodologies
• Well-developed practical operating knowledge of common desktop / laptop hardware and application software specifically, Windows, iOS configuration, print services and printers; system application, systems management, data communication including basic networking in LAN/WAN environment and remote access solutions.
• Knowledge of Microsoft Office 365 and Intune
• Working in an environment requiring constant and clear communications both verbal and written
• Working in a team environment and experience working cohesively with related IT team
• Able to work full-time onsite with some flexibility out of the Kamloops, BC office
• Possess a driver's license and vehicle for occasional site visits

Salary: $60-75k

If you are interested in exploring this position, please apply now!

Our client is an equal opportunity employer and values diversity at their company.

People are our passion. People are our profession.

Since 2010, SIGnature Recruiting has been pairing exceptional people with short-term contracts and long-term careers in Vancouver’s flourishing IT industry. We are specialists in IT Recruiting and pride ourselves in making valuable contributions to our clients and candidates.

Job Description

Salary:

Since 2012, Rightsline has been making work easier for rights and royalties professionals with our innovative rights and royalties management software, allowing our customers to maximize their portfolios without having to max out their daily to-do lists.

Our fully integrated and configurable platform provides customers with comprehensive access to all their rights and royalties, across all markets and platforms, instantly. Departments can communicate, collaborate, and cohesively take action without worrying about mistakes; and in-app reports and timely alerts ensure our customers never miss an opportunity to do more.

Welcome to a world of less data entry and more data integrity. Welcome to the Rightsline reality!

The Position

The Support Specialist position entails delivering comprehensive technical assistance to customers and colleagues at various proficiency levels. This role involves addressing inquiries related to the platform, handling reporting questions, and skillfully triaging requests that require escalation to the Product team.

Our Support Team operates within a framework of key performance metrics, including but not limited to time to first response, ticket backlog management, and customer satisfaction. We prioritize open communication and mutual accountability within our team, fostering a collaborative environment dedicated to both internal cohesion and customer success. As part of our global team, Support Specialists are expected to actively engage in daily team syncs, ensuring a seamless transition for urgent matters.

**We are looking to fill this role in a hybrid environment**

What you will do:

• Exhibit a strong understanding of all areas within our applications with a focus on supporting complex issues that require in-depth investigation.
• Ability to learn independently new features that are released.
• Manage and resolve incoming support tickets ranging from how to questions, defect or bug reports, improvement or new feature requests, report building or testing, or database queries.
• Troubleshoot and assist customers with API issues and requests.
• Serve as a point of escalation for ticket troubleshooting.
• Proactively raise and report issues that are uncovered in day-to-day testing.
• Participate in customer online training sessions or customer success webinars.
• Work with internal teams to prioritize and resolve customer issues per internal SLAs.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Keep records of customer interactions via the tools provided. Follow communication procedures, guidelines, and policies.
  

What you will bring to the role:

• 2+ years experience in a B2B technical support role.
• Ability to write clearly and concisely and communicate effectively.
• Proficiency in reading and writing English is required.
• Strong sense of ownership and proven ability to adapt.
• Familiarity with bug tracking and ticket management software (JIRA, Zendesk)
• Proficient in Excel and data manipulation.
• Self-starter and independent worker.
• Understanding of SQL and database practices.
• An understanding of rights management and availabilities is an added benefit.
• Available to work from the Toronto office (320 Bay Street) 23 days per week.

Compensation

• Competitive Compensation and Health & Dental Benefits

• 401K/RRSP Match Program

The Rightsline Advantage

At Rightsline we encourage inclusiveness, purpose and innovation. We offer flexible work hours, birthdays off, alternating 4-day work weeks, one-time home office allowance, unlimited vacation time, team socials, happy hours and career progression in a high growth environment.

• Rightsline was the very 1st cloud-based rights and contract management platform, so were used to innovation. Were also used to incredible growth if youre into that sort of thing.
• You will become part of an amazing culture with a supportive executive team, smart colleagues who truly care, and a global team thats been rocking this virtual collaboration thing since before anyone had ever heard the term COVID19.
• Youll often hear Yes, lets try that! and then have the chance to execute your ideas.
• You will grow more here than you would at any other company. Thats a promise.
• A People First Company - 4.2 rating on Glassdoor

Our 4 Stage Recruitment Process

1. Review - We review applications and screen based on a variety of criteria
2. Phone - Candidates will be screened via a quick 20-minute Zoom meeting to discuss the role opportunity
3. Interview - We will conduct 2-3 stages of interviews via Zoom
4. Offer - We will make an offer to the candidate that we feel would excel most in the role.

**Please be advised that only those candidates selected for interviews will be contacted, and references will be requested for those candidates selected in the final interview stage.**

Equal Employment Opportunity

Rightsline is an equal opportunity workplace. All candidates will be afforded equal opportunity through the recruiting process. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, disability, gender identity and/or expression. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their authentic selves to work.

If you are contacted for an interview and require accommodation during the interviewing process, please let us know.

Apply Today

If you want to join a company that strives for a mission, purpose and making an impact, we encourage you to apply today.

Job Description

We are seeking a Support Specialist to join our highly motivated, high-velocity and growing team around the world, based in Toronto, ON, with a hybrid work pattern. The Support Specialist will focus on guiding LEAP customers for various use and installation-related questions. The candidate should be able to understand customer's need related to particular product use and maintain a product log capturing any identified issues or new feature requests. This role will be reporting to the Support Manager.

About LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, which is to ‘Help lawyers who help people.’ The market-leading software we develop, and support is used by more than 100,000 lawyers and their staff in small and medium-sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll be in good company here.

**This role will be a hybrid work model, 3 days in the Toronto office.

Responsibilities and Duties (included but not limited to)

• Provide client support and technical issue resolution via email, phone and chat
• Understand client's business/software needs
• Resolve technical issues by guiding clients with specific features of LEAP software products
• Proactively improve LEAPs self-support centre by developing better self-help material (written how-to articles, demo videos, etc)
• Able to work independently and efficiently to meet deadlines.

Skills Required

• Accounting or Law would be an advantage but not essential.
• Excellent communication, customer service and writing skills are essential. A large portion of the time is spent on phone and chat with helping customers.
• Must be computer proficient with basic computer troubleshooting knowledge such as how to manage files, folders, network drives, folder maps, installation issues etc.
• Experience with Microsoft products including MS Word and Excel.
• Demonstrate strong collaborative teamwork and people skills.
• Excellent collaborative spirit.
• Thrives working with an intellectually stimulating, high-energy team.
• Attention to detail, ability to manage time effectively, ability to work independently but within a team environment.
• Ability to meet deadlines and commit to team goals.

Benefits

Why work at LEAP?

There are endless opportunities within our business to progress and grow your career and full training is provided so an aptitude and hunger to learn is essential. We offer:

• Competitive compensation
• Excellent group insurance benefits
• RRSP with employer matching
• Generous Paid Time Off (PTO), including starting at 4 weeks’ vacation, sick days, floater/personal days and volunteer days
• Hybrid working model at our beautiful and modern downtown Toronto office as well as work from home days
• Collaborative and inclusive work environment filled with learning and support

At LEAP, we care about what we do and the people we work with

We continually improve to be the best

We NEVER EVER GIVE UP!

At LEAP we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. LEAP is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

Job Description

JSI is looking for a candidate with system administration and software development experience in a Windows and/or Linux environment with a strong interest in working and learning about networking, unified communications, and application layer standards and protocols, as well as with scripting and some programming languages.

The team you would be joining is a day-to-day, 24/7 operational support team, where you will be exposed to daily challenges and issues for geographically diverse customers, in a fast-moving environment that will demand an ability to problem solve and deal with many different issues at the same time. The skills you develop in this team will be invaluable and rewarding for your future endeavors.

Note that fluency in English and the ability to obtain and maintain up to a Top-Secret security clearance (Canada) are mandatory requirements for this position. Bilingualism or proficiency in French would be an asset.

Responsibilities include, but are not limited to:

• Provide accurate and timely response and resolution to daily customer support issues.
• Deliver effective and concise verbal and written communications.
• Maintain system configurations and contribute to technology roadmap for customer systems.
• Analyze customer systems for software upgrades to ensure minimal impact to customer operations.
• Assist Engineering to diagnose/replicate technical issues.
• Provide support to Engineering for procedural documentation validation and testing to ensure that all technical documentation meets the needs of Technical Support.
• Help maintain corresponding documentation for Technical Support staff via KB articles and support related procedures.
• Participate in complex/Tier 3 engineering issues to assist with root cause analysis and/or work around solutions.
• Maintain an industry watch and interface with service providers to gather/analyze and report status/updates for new and existing interface protocol and standards requirements.
• Provide technical consultation to customers when required.
• Travel to customer site as required in support of complex technical issues or perform system maintenance. This can include international as well as domestic travel.
• Perform other related duties as assigned by team Management.
• Effectively use software including SQL, Wireshark, MS Office Suite, Cisco Webex.
• Dynamically shift priorities and adapt to changes to meet organizational and department requirements.
• Periodically perform weekend on-call duties.
• Provide occasional after-hours support during evenings and weekends for production application and server upgrades and patching.
• Provide on call 24-hour support during critical and business priority situations.
• Work on a rotational shift between the hours of 08:00AM to 8:00PM Eastern Time Monday to Friday. Core working hours: 8:00AM-4:30PM. Late Shift hours: 12:00PM - 8:00PM.
• Dynamically shift priorities and adapt to ongoing changes in process, systems, or organizational structures to meet organizational and department requirements.
• Meet tight deadlines or schedules under pressure or stressful situations
• Escalate issues to the appropriate resource or Management
• Ability to work from home, when required, in a secure, private location where others cannot see or hear what you are doing.
• Must be willing to work a minimum of 2 days per week in office.

Education and Experience

• Degree, diploma, or certification in Computer Science or an equivalent combination of education and experience.
• A minimum of 5 years’ experience coordinating resolution of technical and business problems while managing multiple tasks and priorities
• A minimum of 5 years’ experience investigating and troubleshooting complex application and infrastructure availability and performance issues.
• Mandatory experience:
  • Supporting and troubleshooting Windows Server and Desktop solutions.
  • Supporting and troubleshooting LAN/WAN networks, VPNs, routing, subnets, and related hardware (switches, routers, firewalls).
• Preferred experience:
  • Experience with Linux, DataStax, Cassandra, Puppet, VMware/vSphere
  • Experience with ISDN, PRI & BRI, DSL and Remote Access technologies.
  • Experience with Dell PowerEdge and VRTX series servers
  • Experience with Atlassian Confluence, Microsoft Dynamics NAV, Cisco Webex, Azure DevOps Server
  • Working with ticketing software to create and maintain up to date and detailed support tickets

Additional Competencies

Demonstrated ability to:

• Apply principles of logical or technical thinking and creative problem-solving skills to a wide range of intellectual and practical problems.
• Effectively work independently as well as within a team environment.
• Build positive relationships to advance business relationships, knowledge, innovation, to meet TS and customers’ needs.
• Demonstrate integrity, creativity, and enthusiasm in achieving results.
• Use strong oral and written communication and interpersonal skills to effectively present technical information, respond to questions from staff and customers, and act as a resource for providing detailed reports effectively to diverse groups of people at various levels within an organization.  
• Be extremely motivated, possessing strong analytical, listening, and interpretive skills to facilitate leadership.   
• Have a strong understanding of deadlines and commitment to schedules. 
• De-escalate conflicts or stressful situations.

Founded in 1979, this privately-owned technology company is the North American leader in designing and developing acquisition, collection and analysis solutions for law enforcement and intelligence communities.

With 4Sight – JSI’s single, unified, product suite – customers can combine any number of disparate data sources into a highly intuitive, visually-focused platform. The result? JSI’s customers spend less time working with data and more time seeing patterns, understanding trends, and gaining perspective (and making the world a safer place).

With over 400 employees and a strong, growing global presence in Canada, the U.S., Australia, and Germany, JSI is not only the dominant player in its industry, it is also known for its fun, high-performing, purpose-driven corporate culture.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), JSI will provide accommodation-accessible formats, and communication supports for the interview process upon request.

Job Description

We are an innovative, Vancouver-based startup at the forefront of robotics, AI, and machine vision technologies. Backed by VC funding and we've been recognized with the 2025 Frost & Sullivan Technology Innovation Leadership Award, the AAM Supplier Excellence Innovation Award, and the 2024 BC Tech "Company of the Year – Growth", we are on a mission to redefine the future of AI-driven robotic vision systems. Apera AI helps manufacturers make their factories more flexible and productive. Robots enhanced with Apera's software have 4D Vision – the ability to see and handle objects with human-like capability. Challenging applications such as bin picking, sorting, packaging, and assembly are now open to fast, precise, and reliable automation. Apera is led by an experienced team from high-growth companies focused on robotics, artificial intelligence, and advanced manufacturing.

Let's End Robot Blindness. Together.

Robots can do amazing things - if they can see. Apera AI builds breakthrough 4D Vision™ systems that give robots the clarity to handle complex, real-world tasks. But even the smartest robot needs humans who can help it perform flawlessly. That's where you come in.

We're hiring a Technical Support Specialist - a front-line problem solver who makes sure our customers succeed with Apera's Vue and Forge vision platforms. You'll diagnose complex automation issues, reproduce bugs in simulation, and work with our engineers to drive lasting solutions.

This is a problem-solving-first role. You'll own issues end-to-end: detect, diagnose, communicate, and close the loop with precision. Every fix you deliver helps robots see better - and customers trust us more.

What You'll Actually Do

• Troubleshoot and resolve: Lead the investigation and resolution of customer issues across robotic vision systems, automation cells, and network environments.
• Simulate and reproduce: Recreate customer issues in our Forge environment to confirm root causes and test fixes before deployment.
• Collaborate and escalate: Partner withEngineering and Product teams to report bugs, define root causes, and recommend permanent solutions.
• Document and share: Create clear, searchable troubleshooting guides and knowledge base articles that make future support faster and easier.
• Automate and improve: Pilot AI-driven tools for diagnostics, analysis, and log parsing — reducing response times and increasing accuracy.
• Build trust: Communicate clearly and empathetically with customers throughout each incident, ensuring transparency and confidence in every interaction.

Why This Is a Career Move (Not Just a Job)

At Apera AI, you are not just answering support tickets. You are powering the success of intelligent robots. Every issue you solve strengthens the connection between AI innovation and real-world performance.

This role goes far beyond technical troubleshooting. You will dive deep into vision-guided robotics, collaborate with engineers to drive lasting fixes, and directly shape how customers experience automation. The skills you build here in AI systems, diagnostics, and customer success will set you apart in one of the fastest-growing fields in technology.

If you want a role where your curiosity, precision, and problem-solving directly move the world forward, this is it. You are not joining a support queue; you are joining the AI revolution from the inside.

Here's what makes this role special:

• You'll be the voice of reliability. When something goes wrong, you'll be the person who brings calm, clarity, and resolution.
• You'll grow fast. Learn machine vision, industrial design, robotics, and automation from the inside out - with real exposure to our engineers and AI platforms.
• You'll see your impact. Every problem you solve directly improves uptime and efficiency for global manufacturers.
• You'll help shape the product. Your insights will guide product updates, documentation, and customer experience improvements.

Why You'll Love It Here

• Purpose with impact: You'll help customers keep their robots seeing and performing at their best - across factories that shape the world.
• Freedom to solve: You'll own your cases, design better workflows, and find smarter ways to resolve problems fast.
• Learning that scales: Get hands-on with AI tools, simulation environments, and automation systems while developing skills that can grow into engineering, product, or customer success roles.
• A culture that builds: We move fast, collaborate openly, and value curiosity as much as precision.

What We're Looking For

• 2-4 years of experience in technical support, or comparable field service experience
• Strong troubleshooting skills across mechanical, electrical, or software systems.
• Confidence diagnosing complex issues using logs, simulations, or test setups.
• Excellent communication skills — clear, calm, and customer-focused under pressure.
• Proficiency with tools like Jira, Hubspot, or similar ticketing systems.

Bonus points:

• Experience with machine vision, robotics, or industrial automation systems.
• Familiarity with AI-based diagnostics or predictive maintenance tools.
• Ability to work out of our Detroit or Vancouver offices is a plus.

Why Apera?

• Equity for every employee - you share in what we build
• Comprehensive health, dental, and vision coverage
• A chance to make a difference. We're a close-knit, agile team of motivated and creative problem solvers, making real impact by tackling complex challenges in robotic vision with science, imagination, and persistence.

Straightforward Compensation, Real Growth: At Apera AI, we keep compensation as clear as our technology. We hire for impact - and reward it accordingly. This opportunity spans two career levels, each reflecting increasing scope, technical depth, and leadership influence.

You'll join at the level that best matches your experience and contribution:

Intermediate Technical Support Specialist (typically 2 - 4 years): $70,000 CAD - $8,000 CAD annually
Senior Technical Support Specialist (typically 5+ years): 80,000 CAD - 90,000 CAD annually.

Our total compensation range of 70,000 CAD - 90,000 CAD + per year covers these levels and includes base salary and equity opportunities.

We tailor offers based on more than resume years - we look at your unique skills, creative problem-solving, and the impact you'll have as we reinvent industrial automation with AI-powered vision systems. Transparency is our baseline; growth is our promise.

At Apera AI, you'll help bring intelligent robots into production and shape the future of automation.

Apply today and be part of Apera AI's mission to end robot blindness.

Job Description

Salary:

WHEN WAS THE LAST TIME YOU ENDED YOUR WORKDAY WITH A SMILE?

You spend 80% of your life at work, and you should be doing what you love with people you like doing it with, all while making a difference in your community.

How do we ensure that smile?

• We are fun people.
• We are people who take pride in being themselves and are confident in the help we bring to those around us.
• We get genuine joy from making others around us feel heard, helped, and happy.

If you know what we are talking about, then you are in the right place in your job search journey.

It's a great time to join our team and grow with us.

Idealogical has been in business since 1995. We have continuously worked towards giving our employees and clients access to all the tools and benefits of working with a larger firm while maintaining the empathy and nimbleness of a small business. We take pride in what we do, have a few laughs, stay relatively casual, and deliver best-in-class service.

We are looking for a kickass Technical Support Specialist to join our team.

Our company culture is everything to us, so please look atour core valuesand see if they speak to you before applying for this position.

Your code word for success is smile.

Who are we looking for, you ask?

We are looking for someone to join our Technical Service team who can have fun while working independently within a team in a fast-paced, ever-so-challenging work environment. YOUR creativity, energy and attention-to-detail attitude is what we need to augment our growing team of A-list talent.

WHAT WILL YOU BE DOING

In this role, you will be working under the direct supervision of the Technical Leadership in the service delivery team and will be responsible for the following:

• Provide our clients with intermediate technical support and escalate as required while following Service Level Agreement (SLA) guidelines.
• Follow a ticket journey from beginning to end using our PSA tool.
• Make our clients feel heard, helped, and happy at every interaction.
• Watch the consoles for new alerts and take action when required.
• Liaise with vendors to oversee installation, resolve adaptation issues, and support new technologies.
• Account for resources invested in the client and Idealogical related tasks.
• On-call duties as defined in the Idealogical after-hours policy.

WHAT YOU BRING TO THE TABLE

Must-Have Skills & Qualifications

College diploma or University degree and 3 years of equivalent work experience.

Microsoft Certified Professional MS-100, MS-101 or MD-100 or MD-101.

Expert knowledge of computer hardware, including IBM, Lenovo, and Fortinet Firewalls.

Application support experience with ConnectWise Automate & Manage.

VMware Certification.

CompTIA Security+.

Valid Driver's license and reliable method of transportation.

Legally able to work in Canada.

Preferred Skills & Qualifications

• Experience with Apple, Backup and BDR solutions, and Web-Based Email Security platforms.
  
• Experience with desktop and server operating systems, including all Microsoft solutions on-premise and cloud-based.
• A desire to mentor, guide and motivate other technical staff to help them succeed.
  

Key To Succeed in This Role

• Strong understanding of the organization's goals and objectives.
• Empathy, compassion, sense of humour.
• Exceptional written and oral communication skills.
• Outstanding interpersonal skills, with a focus on listening and questioning skills.
• Strong documentation skills.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language to non-technical staff and end users.
• Ability to take on challenges that require critical thinking and decision-making skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Stay up-to-date with educational goals to further professional development.
• Dont take yourself too seriously.

WHAT CAN YOU EXPECT OF US

By joining Idealogical, you will work with some of the industry's brightest and most experienced people in an environment where you are challenged to be the best in everything you do. Idealogical is where you can grow and develop your career in a meaningful way.

We have folks that have been with us for 5 years, 10 years, 15 years and 28 years. Our team members rarely leave us.

Our team is everything to us and we take care of our people like we expect you to care for our clients. We foster sustainable growth, good health and overall well-being and strive hard to make you feel heard, helped, and happy.

How we make you feel heard?

• Anonymous feedback system led by the president to make continuous changes and improvements to solidify our already strong company culture.
• Recognition for being a team player reflected in weekly monetary wins in the form of peer praises.
• Recognition for being an exceptional employee with opportunities to win 6 different awards at our annual holiday get together.

How we make you feel helped?

• 6 paid training and education days per year to help you fill your knowledge gap.
  
• We invest heavily in helping our people acquire skills dictated by the IT industry and pay for your professional certifications.
• Distinct regular events infused with competitive team games, good food and great conversations.
• In-house Chiropractor services provided by our trusted health practitioner, who uses cutting-edge tools and techniques to maximize your health.
• In-house Massage facility where you can take a break during the day and relax.
• An organization-wide group of people who looks out for you and goes above and beyond to help each other succeed.

How we make you feel happy?

• Competitive base salary.
• Competitive performance-based bonus plan.
• 3-week vacation to start.
• 6 personal days for those uninvited sicknesses, personal commitments (for example, unscheduled school closures), or just 'I don't feel like working today' days.
• Comprehensive health and dental benefits.
• State-of-the-art office space carefully designed to help you transition from the fatigue caused by work-from-home settings.

If you have made it this far on the page, it tells us you are interested in working with us, and we would love to hear from you!

Job Description

CCTV Direct is a Canadian private company with its head office located in Mississauga, Ontario.  CCTV Direct specializes in sales and distribution of security and surveillance equipment including state-of-the-art AI and IoT cameras, AI network and digital video recorders, cables and other accessories from market leaders based in Korea, Japan, China and Taiwan.  We are the premier solution provider to our business partners with outstanding quality as all our products are thoroughly tested to ensure superior performance and reliability.  Overview We are hiring an enthusiastic and motivated individual to join our Technical Support team. Under the supervision of the Support Manager, the successful candidate will be responsible for providing technical support to CCTV Direct distribution partners, dealers and installers Position Title Technical Support  Position Type Full-Time Position Summary * The Technical Support candidate provides services to the company as follows: ** Provides assistance to customers who encounter technical difficulties while using our products. ** Provides support services to customers via phone, email, web, etc. ** Assist our sales team on projects and respond to pre-sales inquires. ** Collaborate with team members to identify and highlight trends in customer inquiries. ** Report any potential product issues to the Support Manager  ** Learn through hands on product testing with the opportunity to create training materials for internal and external training use. Skills, Qualifications, and Abilities * The successful candidate has: ** Strong customer service orientation ** Outgoing with strong teamwork attitude ** Ability to multi-task and adapt to fast-pace work environment. ** Strong analytical, troubleshooting and problem-solving skills. ** Good interpersonal skill, able to manage customer attitudes and emotions. ** Bilingual in English and French would be an asset.   Experience * The successful candidate has: ** Ideally a post-secondary degree, certificate or diploma in computer or other technology fields ** Excellent verbal and good written communication skills ** Some experience in in operating and troubleshooting PC and IP Networks ** Prior experience in customer service either in-person or over the phone is an asset. ** Prior experience in technical support and/or physical security industry is an asset. ** CCNA or Network+ Certifications (or equivalent knowledge) is an asset but not necessary. Location The Technical Support Department is in Mississauga, Ontario.  Monday to Friday only.