95 Cybersecurity Analyst jobs in Canada

Job Description

About Us:

At Beanfield, we’re not just building networks, we’re building communities. We’re dedicated to investing in our 100% Canadian-based employees, 100% Canadian-driven investments, and our 100% Canadian operations. We’ve spent over 35 years growing a fibre-optic network that connects people and businesses across Toronto, Montreal, and Vancouver. Beanfield has always challenged the status quo, believing that everyone deserves fast and reliable fibre internet.

We are Challengers , leading the way, disrupting the industry with a startup mentality and a focus on building our own infrastructure.

We are United , operating as one team, where everyone's ideas are valued.

We Care , prioritizing the well-being of our employees, partners, customers, and communities. We foster trust, communicate openly, and focus on our brand and customers.

Come join our team as we continue to connect communities and foster choice, by providing fast and reliable fibre Internet to Canadians.

Position Summary

The Information Security Operations Specialist plays a critical role in safeguarding Beanfield’s information assets by maintaining a secure environment, monitoring security events and alerts, and responding to confirmed and potential cyber threats.

This role is responsible for the management and operation of security tools and systems, including firewalls, corporate network equipment, and security solutions, while developing and tuning detection rules, monitoring security events, and leading investigations and response activities. The Information Security Operations Specialist works closely with Beanfield’s technical teams to ensure the integrity, confidentiality, and availability of critical information systems.

Key Responsibilities

Security Infrastructure Operations

• Develop, implement, and maintain firewall & security appliance rules to enforce security policies and restrict unauthorized traffic.
• Process and review firewall & security appliance rule change requests, ensuring proper documentation and approval.
• Monitor firewall & security appliance performance and health; conduct maintenance to ensure optimal operation.
• Administer and monitor network access, ensuring only authorized devices and users connect to the LAN.
• Lead efforts to remediate vulnerabilities and risks across security and LAN devices, reducing the organization’s attack surface.
• Ensure compliance of network devices and endpoints with established security policies and baselines.
• Centralize and correlate relevant security events from firewalls and network devices for anomaly detection and investigation.

Threat Monitoring & Incident Response

• Develop, deploy, and operate monitoring tools for network traffic, system logs, and alerts to detect threats or vulnerabilities.
• Proactively track emerging threats and recommend security enhancements to strengthen overall posture.
• Investigate, analyze, and respond to cybersecurity incidents following the incident management framework.
• Collaborate with cross-functional teams to lead incident response, manage escalations, and provide technical expertise.
• Conduct post-incident reviews, identify root causes, and contribute to problem management to prevent recurrence.

Security Operations & Continuous Improvement

• Support the creation, implementation, and management of security policies, procedures, and controls aligned with best practices and regulatory requirements.
• Participate in ITIL-based continual improvement initiatives to refine security processes and improve response efficiency.
• Contribute to enhancing the maturity of the Security Operations function.

Security Reporting & Documentation

• Compile and maintain security incident reports, vulnerability assessments, and risk analyses.
• Create and maintain technical documentation, including SOPs, incident response plans, and security policies.
• Provide regular reports to the Director of Information Security on incident status, vulnerability trends, and security performance metrics.

Skills & Qualifications

• Required:
  • 3-5 years of hands-on experience with firewall management, network operations, threat detection, incident response, and vulnerability management
  • Bachelor’s Degree in Information Technology, Computer Science, or related field
  • Familiarity with SIEM platforms, firewalls, IDS/IPS, and other cybersecurity tools
  • Strong written and verbal communication skills, with the ability to explain technical security concepts to non-technical audiences
  • Current knowledge of cybersecurity methodologies and trends
  • Ability to remain calm and effective in high-pressure situations
  • Self-motivated, dependable, resilient to change, and able to work with minimal supervision
• Preferred:
  • 4+ years of experience in one or more of: Network Operations, Security Operations, IT Operations, Security Incident Response
  • Hands-on experience with FortiNet products and technologies
  • Experience with vulnerability assessment tools (e.g., Nessus, Qualys, OpenVAS)
  • Scripting knowledge (Python, PowerShell, Bash) for security automation
  • Exposure to network planning, design, and governance risk & compliance
  • Experience with ITIL-based Incident and Problem Management
  • Familiarity with compliance frameworks (NIST, CIS-CSC, SOC 2, ISO 27001)
  • Preferred certifications, such as CISSP (Certified Information Systems Security Professional), CEH (Certified Ethical Hacker), CompTIA Security+, or ITIL v4 Foundations

Additional Requirements

• Availability to participate in on-call rotation for security incidents, including after-hours work during critical events.

What's in it for you?

• Competitive base salary plus annual bonus based on company and individual performance.
• Permanent, full-time position.
• A comprehensive group insurance plan - medical, dental, vision care with health and lifestyle spending accounts.
• A fantastic parental leave top-up program.

At Beanfield, we are proud to be an equal-opportunity employer.

We are committed to fostering a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.

Beanfield is dedicated to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in all aspects of employment, as well as in our services, programs, and activities. If you require accommodation during the application or interview process, please contact us at

Please note that candidates must be legally eligible to work in Canada at this time. We regret that Beanfield is unable to sponsor employment Visas.

Please note that all communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending in @beanfield.com . We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.

We are seeking a Security Site Supervisor who will be directly in charge of Security guards at assigned client site. Observes and reports activities and incidents, providing for the security and safety of client property and personnel. Performs duties of Security Guard within scope of assignment. Makes periodic tours to check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. 

RESPONSIBILITIES

• Provides lead direction at assigned client site on assigned shift; acts to ensure that post orders are followed, that established rounds are completed, and that adequate reports are filed; notifies proper authorities and client in emergency situations. 
• May counsel and discipline personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents counseling and disciplinary actions. 
• Assists in the training of Security Guards and review of post orders. 
• Assists in the submission of payroll and personnel information to the company as designated.
• In conjunction with company management or designated company representatives acts to ensure adequate security coverage of all posts. 
• Prepares, files and submits various reports as required. 
• Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities. 
• Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service. 
• As assigned, in accordance with applicable company policies and procedures and in compliance with provincial and federal laws, carries out lead or supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making hiring and termination recommendations. 

QUALIFICATIONS

• 1 year minimum experience in the same role or similar.
• Valid Ontario Security Guard license and First Aid & CPR.
• Availability for day shifts with flexibility to support operational needs outside regular hours.
• Knowledge in security strategies, principles, standards, policies, and procedures.
• Ability to provide positive direction and motivate performance. 
• Ability to track and maintain schedule assignments. 
• Ability to adapt to changes in the external environment and organization. 
• Strong customer service and results orientation. 

#AF-EasternCanada

We are seeking a Security Site Supervisor who will be directly in charge of Security guards at assigned client site. Observes and reports activities and incidents, providing for the security and safety of client property and personnel. Performs duties of Security Guard within scope of assignment. Makes periodic tours to check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. 

RESPONSIBILITIES

• Provides lead direction at assigned client site on assigned shift; acts to ensure that post orders are followed, that established rounds are completed, and that adequate reports are filed; notifies proper authorities and client in emergency situations. 
• May counsel and discipline personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents counseling and disciplinary actions. 
• Assists in the training of Security Guards and review of post orders. 
• Assists in the submission of payroll and personnel information to the company as designated.
• In conjunction with company management or designated company representatives acts to ensure adequate security coverage of all posts. 
• Prepares, files and submits various reports as required. 
• Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities. 
• Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service. 
• As assigned, in accordance with applicable company policies and procedures and in compliance with provincial and federal laws, carries out lead or supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making hiring and termination recommendations. 

QUALIFICATIONS

• 1 year minimum experience in the same role or similar.
• Valid Ontario Security Guard license and First Aid & CPR.
• Availability for day shifts with flexibility to support operational needs outside regular hours.
• Knowledge in security strategies, principles, standards, policies, and procedures.
• Ability to provide positive direction and motivate performance. 
• Ability to track and maintain schedule assignments. 
• Ability to adapt to changes in the external environment and organization. 
• Strong customer service and results orientation. 

#AF-EasternCanada

We are seeking a Security Site Supervisor who will be directly in charge of Security guards at assigned client site. Observes and reports activities and incidents, providing for the security and safety of client property and personnel. Performs duties of Security Guard within scope of assignment. Makes periodic tours to check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. 

RESPONSIBILITIES

• Provides lead direction at assigned client site on assigned shift; acts to ensure that post orders are followed, that established rounds are completed, and that adequate reports are filed; notifies proper authorities and client in emergency situations. 
• May counsel and discipline personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents counseling and disciplinary actions. 
• Assists in the training of Security Guards and review of post orders. 
• Assists in the submission of payroll and personnel information to the company as designated.
• In conjunction with company management or designated company representatives acts to ensure adequate security coverage of all posts. 
• Prepares, files and submits various reports as required. 
• Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities. 
• Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service. 
• As assigned, in accordance with applicable company policies and procedures and in compliance with provincial and federal laws, carries out lead or supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making hiring and termination recommendations. 

QUALIFICATIONS

• 1 year minimum experience in the same role or similar.
• Valid Ontario Security Guard license and First Aid & CPR.
• Availability for day shifts with flexibility to support operational needs outside regular hours.
• Knowledge in security strategies, principles, standards, policies, and procedures.
• Ability to provide positive direction and motivate performance. 
• Ability to track and maintain schedule assignments. 
• Ability to adapt to changes in the external environment and organization. 
• Strong customer service and results orientation. 

#AF-EasternCanada

We are seeking a Security Site Supervisor who will be directly in charge of Security guards at assigned client site. Observes and reports activities and incidents, providing for the security and safety of client property and personnel. Performs duties of Security Guard within scope of assignment. Makes periodic tours to check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. 

RESPONSIBILITIES

• Provides lead direction at assigned client site on assigned shift; acts to ensure that post orders are followed, that established rounds are completed, and that adequate reports are filed; notifies proper authorities and client in emergency situations. 
• May counsel and discipline personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents counseling and disciplinary actions. 
• Assists in the training of Security Guards and review of post orders. 
• Assists in the submission of payroll and personnel information to the company as designated.
• In conjunction with company management or designated company representatives acts to ensure adequate security coverage of all posts. 
• Prepares, files and submits various reports as required. 
• Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities. 
• Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service. 
• As assigned, in accordance with applicable company policies and procedures and in compliance with provincial and federal laws, carries out lead or supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making hiring and termination recommendations. 

QUALIFICATIONS

• 1 year minimum experience in the same role or similar.
• Valid Ontario Security Guard license and First Aid & CPR.
• Availability for day shifts with flexibility to support operational needs outside regular hours.
• Knowledge in security strategies, principles, standards, policies, and procedures.
• Ability to provide positive direction and motivate performance. 
• Ability to track and maintain schedule assignments. 
• Ability to adapt to changes in the external environment and organization. 
• Strong customer service and results orientation. 

#AF-EasternCanada

Job Description

Overview

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Title: Senior Analyst, Global Security Operations

Pay: $72,000 to $79,000 with incremental increases based on tenure, performance and completion of courses.

Schedule: Monday to Friday, with most days in the office and some working from home.

Main Responsibilities:

The Sr. Analyst is a member of the Global Security Operations (GSO) team and is focused on process improvement and change management.

As a member of the team, you will contribute directly to its growth. The ideal candidate should have an eye for detail, be self-motivated, and be an effective communicator who is capable of working in both a team environment and independently.

Job Duties and Responsibilities:

• Assessing the efficacy of existing processes, ensuring they are scalable, identifying areas in need of improvement, and implementing changes. This may include automating manual tasks and the creation of new processes to replace legacy ones;
• Developing new processes and all associated documentation, and ensuring they are compliant with CIBC standards;
• Creating new documentation or updating existing content, and ensuring both the process and its documentation align with CIBC's standards. This may include altering existing processes and collaborating with team members to identify benchmarks and best-practices;
• Collection of qualitative and quantitative data, and compilation of reports illustrating trends in KPIs, KRIs, and other metrics;
• Quality assurance. This may include testing random samplings of output created by processes to ensure established quality standards and benchmarks are consistently being met;
• Building and maintaining strong relationships with internal team members, adjacent teams, clients, and external partners;
• Ensuring the Enterprise Physical Security System is being used effectively and according to standards; if it is not, working with site staff and Enterprise teams to find a resolution;
• Being adaptable and flexible in the face of changing business needs.

The Ideal Candidate will demonstrate the following skills and characteristics:

• Strong attention to detail and ability to think critically;
• Compilation, analysis, and presentation of reports. The ability to interpret and present data in a professional and polished manner;
• Strong customer service skills with the ability to establish and maintain relationships of trust with internal and external clients;
• Adaptable and able to learn new software applications/programs quickly and effectively;
• Focused on continuously improving both the program and yourself;
• Strong time-management, and the ability to prioritize and manage their own work to ensure quality and efficiency (i.e. meet deadlines; be flexible in adjusting to changing work priorities, etc.);
• Participate fully as a member of the team and contributing to a positive work environment.
• A candidate would benefit from having experience with Lean Six Sigma, Business Process Reengineering or similar methodology

Benefits:

• Participation in the Company Health and Dental plan.
• Paid vacation and other wellness benefits. 
• Ability to participate in educational assistance programs.
• Opportunities for career growth and advancement.
• Paid training and development programs.

Disclaimer:

As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check. This background check may include, but is not limited to, criminal history, employment verification, education verification, and professional references.

Allied Universal®  provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information:  

Job Description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

The Specialist provides second-level technical client support such as: cyber security analysis of detected anomalies; deep analysis of the operating system; dealing with system crashes and bug fixes; handling troubleshooting; packets captures; configurations; restoring from back up; repair for appliances, networks, and infrastructure, and other system issues for one or more of three particular disciplines: Network Security, Information Security, and/or Endpoint Security; and brings an established repository of technical expertise to act as a Subject Matter Expert. This role upholds defined service level agreements (SLA) and customer service excellence. The Specialist continues to develop a platform of technical expertise.
What you will do: 
24x7 Support – 60% job weight

• Monitors and resolves support requests. Escalates unresolved issues to senior team members and/or manager(s)
• Performs deep analysis of the operating system. Handles Cyber incidents, system crashes and bug fixes. Handles troubleshooting, packets captures, configurations, restoring from back up, and repair for appliances, networks, infrastructure, and other system issues. Issues may multiple interactions with clients and/or vendors to resolve
• Identifies efficiencies and improvements in workflow, thus reducing false positives in client environments
• Performs root cause analysis and collaborates with consultants and other Analysts to solve repetitive system performance or configuration problems
• Provides technical knowledge transfer to clients and internal department on low complexity problems
• Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership
• Applies Trusted Advisor techniques to build up client trust and influence loyalty
• Service Delivery Improvement - 20% job weight
• Provides mentorship and guidance to less senior resources as a trusted advisor in the application of CDW methodologies and the use of tools and templates to troubleshoot client requests
• Development of Standard Operating Procedures (SOPs) and knowledge base articles

Professional Development – 20% job weight

• Attends training sessions or shadowing activities, and obtains industry related certifications as determined by Manager
• Participate notably in assigned self-paced trainings

What we expect of you: 

• Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field and 1 years of security experience in a client-focused environment, and/or working in a security operations center, OR
• 6 years total of Information Technology experience to include 1 years of security experience in a client-focused environment, and/or working in a security operations center
• At least two intermediate-level certifications in Managed Security Services disciplines, including but not limited to:

o     Check Point: CCSA, CCSE: Cisco; CCNA-Security, CCNP – Security, CyberOps Professional, Palo Alto: ACE, PCNSE, Cortex XDR: PCDRA, PMXdS; IBM QRadar Security Administrator; , Splunk, Exabeam: Principal Security Analyst, Associate or Advanced Security Engineer:, CrowdStrike Falcon CFA, Microsoft SC-200, C|SA or similar technology certifications

• The position is part of a 7-day per week, 24-hour per day managed services operations. To provide the required coverage, must be willing to work weekends, holidays, and overtime.
• Provide direct client support, managing tickets and handling calls.
• Collaborate internally and externally to troubleshoot technical issues.
• Analyze and resolve problems across MSS supported technologies. 
• Experience supporting IT infrastructure and Information Systems design or support involving hardware, software and services at an enterprise level for at least one discipline in the Managed Security Services portfolio
• Contribute to team objectives and maintain high customer satisfaction.
• Mentor less experienced team members and prioritize tasks effectively.
• Proficiency with productivity tools such as word processing, spreadsheet, diagram creation, presentation and email processing applications.
• Actively engage in coaching and continuous learning to enhance technical skills.
• Apply critical thinking and problem-solving abilities to address challenges. 
• Experience in client-based support 
• Clear understanding of Managed Security Services offerings and business proposition
• Excellent communication and collaboration skills.
• Ability to work independently and under minimal supervision

At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW. Salaries are based on a 37.5-hour workweek, and paid on a bi-weekly payroll schedule.

Pay range: $ 33.34 - $ 46.46 hourly, depending on experience and skill set

We make technology work so people can do great things.      

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. 

Job Description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

The Specialist provides second-level technical client support such as: cyber security analysis of detected anomalies; deep analysis of the operating system; dealing with system crashes and bug fixes; handling troubleshooting; packets captures; configurations; restoring from back up; repair for appliances, networks, and infrastructure, and other system issues for one or more of three particular disciplines: Network Security, Information Security, and/or Endpoint Security; and brings an established repository of technical expertise to act as a Subject Matter Expert. This role upholds defined service level agreements (SLA) and customer service excellence. The Specialist continues to develop a platform of technical expertise.

What you will do:

24x7 Support – 60% job weight

• Monitors and resolves support requests. Escalates unresolved issues to senior team members and/or manager(s)
• Performs deep analysis of the operating system. Handles Cyber incidents, system crashes and bug fixes. Handles troubleshooting, packets captures, configurations, restoring from back up, and repair for appliances, networks, infrastructure, and other system issues. Issues may multiple interactions with clients and/or vendors to resolve
• Identifies efficiencies and improvements in workflow, thus reducing false positives in client environments
• Performs root cause analysis and collaborates with consultants and other Analysts to solve repetitive system performance or configuration problems
• Provides technical knowledge transfer to clients and internal department on low complexity problems
• Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership
• Applies Trusted Advisor techniques to build up client trust and influence loyalty

Service Delivery Improvement - 20% job weight

• Provides mentorship and guidance to less senior resources as a trusted advisor in the application of CDW methodologies and the use of tools and templates to troubleshoot client requests
• Development of Standard Operating Procedures (SOPs) and knowledge base articles

Professional Development – 20% job weight

• Attends training sessions or shadowing activities, and obtains industry related certifications as determined by Manager
• Participate notably in assigned self-paced trainings

What we expect of you:

• Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field and 1 years of security experience in a client-focused environment, and/or working in a security operations center, OR
• 6 years total of Information Technology experience to include 1 years of security experience in a client-focused environment, and/or working in a security operations center
• At least two intermediate-level certifications in Managed Security Services disciplines, including but not limited to:
  •  Check Point: CCSA, CCSE: Cisco; CCNA-Security, CCNP – Security, CyberOps ProfessionalPalo Alto: ACE, PCNSE, Cortex XDR: PCDRA, PMXdS; IBM QRadar Security Administrator; , Splunk, Exabeam: Principal Security Analyst, Associate or Advanced Security Engineer:, CrowdStrike Falcon CFA, Microsoft SC-200, C|SA or similar technology certifications
• The position is part of a 7-day per week, 24-hour per day managed services operations. To provide the required coverage, must be willing to work weekends, holidays, and overtime.

• Provide direct client support, managing tickets and handling calls.
• Collaborate internally and externally to troubleshoot technical issues.
• Analyze and resolve problems across MSS supported technologies.
• Experience supporting IT infrastructure and Information Systems design or support involving hardware, software and services at an enterprise level for at least one discipline in the Managed Security Services portfolio
• Contribute to team objectives and maintain high customer satisfaction.
• Mentor less experienced team members and prioritize tasks effectively.
• Proficiency with productivity tools such as word processing, spreadsheet, diagram creation, presentation and email processing applications.
• Actively engage in coaching and continuous learning to enhance technical skills.
• Apply critical thinking and problem-solving abilities to address challenges.
• Experience in client-based support
• Clear understanding of Managed Security Services offerings and business proposition
• Excellent communication and collaboration skills.
• Ability to work independently and under minimal supervision

At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW. Salaries are based on a 37.5-hour workweek, and paid on a bi-weekly payroll schedule.

Pay range: $ 33.24 - $ 46.46 hourly, depending on experience and skill set

We make technology work so people can do great things.      

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. 

Job Description

Overview

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Bilingual (French/English) - Senior Analyst, Global Security Operations

Pay: $72,000 to $79,000 with incremental increases based on tenure, performance and completion of courses.

Schedule: Monday to Friday with most days in the office and some working from home.

Language: Must be fluent in both French & English

Main Responsibilities:

The Sr. Analyst is a member of the Global Security Operations (GSO) team and is focused on process improvement and change management.

As a member of the team, you will contribute directly to its growth. The ideal candidate should have an eye for detail, be self-motivated, and be an effective communicator who is capable of working in both a team environment and independently.

Job Duties and Responsibilities:

• Assessing the efficacy of existing processes, ensuring they are scalable, identifying areas in need of improvement, and implementing changes. This may include automating manual tasks and the creation of new processes to replace legacy ones;
• Developing new processes and all associated documentation, and ensuring they are compliant with CIBC standards;
• Creating new documentation or updating existing content, and ensuring both the process and its documentation align with CIBC's standards. This may include altering existing processes and collaborating with team members to identify benchmarks and best-practices;
• Collection of qualitative and quantitative data, and compilation of reports illustrating trends in KPIs, KRIs, and other metrics;
• Quality assurance. This may include testing random samplings of output created by processes to ensure established quality standards and benchmarks are consistently being met;
• Building and maintaining strong relationships with internal team members, adjacent teams, clients, and external partners;
• Ensuring the Enterprise Physical Security System is being used effectively and according to standards; if it is not, working with site staff and Enterprise teams to find a resolution;
• Being adaptable and flexible in the face of changing business needs.

The Ideal Candidate will demonstrate the following skills and characteristics:

• Bilingual - fluent in both English and French;
• Strong attention to detail and ability to think critically;
• Compilation, analysis, and presentation of reports. The ability to interpret and present data in a professional and polished manner;
• Strong customer service skills with the ability to establish and maintain relationships of trust with internal and external clients;
• Adaptable and able to learn new software applications/programs quickly and effectively;
• Focused on continuously improving both the program and yourself;
• Strong time-management, and the ability to prioritize and manage their own work to ensure quality and efficiency (i.e. meet deadlines; be flexible in adjusting to changing work priorities, etc.);
• Participate fully as a member of the team and contributing to a positive work environment.
• A candidate would benefit from having experience with Lean Six Sigma, Business Process Reengineering or similar methodology.

Benefits:

• Participation in the Company Health and Dental plan.
• Paid vacation and other wellness benefits. 
• Ability to participate in educational assistance programs.
• Opportunities for career growth and advancement.
• Paid training and development programs.

Disclaimer:

As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check. This background check may include, but is not limited to, criminal history, employment verification, education verification, and professional references.

Allied Universal®  provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: