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1,214 IT Support jobs in Canada

Desktop Support Technician

Toronto, Ontario Cognizant

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**Job Title- Desktop Support Technician**
**Job Location- Onsite, Toronto, Canada**
We are seeking experienced and highly motivated **Desktop Support Technician** to join our elite Deskside Support team. This is a client-facing role with regular interactions with various client managers, VIPs, and their administrative assistants. The team operates under a total contact ownership model, ensuring rapid response and high first-contact resolution rates.
**In this role, you will**
+ Monitor multiple intake channels (phone, email, Slack, SNOW tickets, etc.) to respond promptly to user issues.
+ Provide face-to-face and remote technical support to end users, including executives and VIPs.
+ Troubleshoot and resolve hardware, software, and network issues.
+ Install, upgrade, and maintain software and hardware components.
+ Create and maintain technical documentation and knowledge base articles.
+ Ensure timely resolution of incidents and service requests using ITSM tools like ServiceNow or Remedy.
+ Support Audio/Video conferencing systems and live meeting streaming setups.
+ Perform IMAC (Installs, Moves, Adds, Changes) activities and ad-hoc support.
+ Carry and move device boxes as needed for deskside support tasks.
+ Follow security and confidentiality policies and procedures.
**What you'll need to succeed (required skills)**
+ 2-5 years of experience in deskside support or similar technical support roles.
+ Strong knowledge of Windows and macOS platforms, including laptops, desktops, mobile devices, and peripherals.
+ Proficiency in MS Office Suite, especially Outlook.
+ Experience with Active Directory, SCCM, JAMF, Nexthink, and similar tools.
+ Familiarity with VDI environments, remote access tools, and enterprise software.
+ Tier 2+ networking skills (VLANs, DHCP, DNS).
+ Proven ability to manage workload independently and prioritize executive-level support.
+ Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
+ Ability to work flexible hours, including nights and weekends, as required.
**Preferred skills: what will help you stand out**
+ Bachelor's degree in computer science or related field (or +2 years of additional experience).
+ 5+ years in a Deskside Support role, with 3+ years of face-to-face support.
+ Experience supporting C-level executives in a Fortune 500 company.
+ Industry certifications such as CompTIA A+, ACMT, ITIL Foundations, or OEM hardware repair certifications.
+ Experience with ServiceNow ITSM Tool Suite.
At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you a unique applicant and help us see how you'd be beneficial to this role.
Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
**Working arrangements**
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, **this is an onsite position requiring 5 days a week in a client office at Toronto, ON.**
Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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Desktop Support Technician

Mississauga, Ontario NTT America, Inc.

Posted 2 days ago

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**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Mississauga, Ontario (CA-ON), Canada (CA).
The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering high level of customer service.
This position will be a Client based position working at a client site.
**Job Responsibilities Include:**
+ Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals
+ Windows, troubleshooting, diagnosing, imaging/deployment and software installation
+ Serves as company liaison with customer on administrative and technical matters
+ Provide technical support and incident management service desk functions (Service Now)
+ Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals
+ Installs, maintains and optimizes desktop /notebook configurations at customer sites
+ Diagnoses and resolves product performance problems
+ Performs maintenance and repair services (basic break fix for desktops, laptops.)
+ Instructs customers in the operation and maintenance of basic Windows
**Basic Qualifications**
+ 3+ years desktop/technical support experience
**Additional skills**
+ A+ Certification
+ Desktop Management-Desktop Administration-Wintel
+ White Glove/VIP support experience
+ Must have a proven customer service background
+ Knowledgeable of Windows Operating System environment
+ Must be able to comprehend and follow verbal and written technical instructions and scripts
+ Good verbal and written communication skills
+ Physically able to lift and move Enterprise and Client technology hardware in our customer environments
+ Excellent interpersonal skills and ability to work collaboratively in a team environment
+ Basic customer interaction skills
+ Strong troubleshooting skills
+ French as a second language is a plus
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
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Desktop Support Technician

Mississauga, Ontario NTT DATA North America

Posted 3 days ago

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Job Description

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Mississauga, Ontario (CA-ON), Canada (CA).
The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering high level of customer service.
This position will be a Client based position working at a client site.
**Job Responsibilities Include:**
+ Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals
+ Windows, troubleshooting, diagnosing, imaging/deployment and software installation
+ Serves as company liaison with customer on administrative and technical matters
+ Provide technical support and incident management service desk functions (Service Now)
+ Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals
+ Installs, maintains and optimizes desktop /notebook configurations at customer sites
+ Diagnoses and resolves product performance problems
+ Performs maintenance and repair services (basic break fix for desktops, laptops.)
+ Instructs customers in the operation and maintenance of basic Windows
**Basic Qualifications**
+ 3+ years desktop/technical support experience
**Additional skills**
+ A+ Certification
+ Desktop Management-Desktop Administration-Wintel
+ White Glove/VIP support experience
+ Must have a proven customer service background
+ Knowledgeable of Windows Operating System environment
+ Must be able to comprehend and follow verbal and written technical instructions and scripts
+ Good verbal and written communication skills
+ Physically able to lift and move Enterprise and Client technology hardware in our customer environments
+ Excellent interpersonal skills and ability to work collaboratively in a team environment
+ Basic customer interaction skills
+ Strong troubleshooting skills
+ French as a second language is a plus
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
This advertiser has chosen not to accept applicants from your region.

Desktop Support Technician

Toronto, Ontario Info Resume Edge

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Job Description

Job Description

About the Role:
We are seeking a skilled Desktop Support Technician to provide technical support for end-users desktop systems, laptops, and peripheral devices. The ideal candidate will have strong troubleshooting skills, hands-on experience with hardware and software, and the ability to ensure smooth IT operations.

Key Responsibilities:

  • Install, configure, and maintain desktop computers, laptops, and peripheral devices.

  • Provide technical support to end-users for hardware, software, and network issues.

  • Troubleshoot and resolve desktop-related problems efficiently and effectively.

  • Assist with software installations, updates, patches, and system upgrades.

  • Maintain inventory of IT equipment and manage asset tracking.

  • Document support requests, solutions, and standard operating procedures.

  • Escalate complex issues to higher-level IT staff or specialized teams when necessary.

  • Ensure desktop systems meet security policies, antivirus updates, and company standards.

Required Qualifications:

  • Associates or Bachelors degree in Information Technology, Computer Science, or a related field.

  • Proven experience in desktop support, helpdesk, or IT support roles.

  • Knowledge of operating systems (Windows, macOS, Linux) and common software applications.

  • Familiarity with networking basics, printers, and peripheral devices.

  • Strong problem-solving, analytical, and communication skills.

  • Ability to work independently and as part of a team.

Preferred Qualifications:

  • Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional (MCP).

  • Experience with remote desktop support tools and ticketing systems.

  • Knowledge of virtualization, cloud services, or cybersecurity fundamentals.

  • Understanding of IT best practices and standard operating procedures.

Benefits:

  • Competitive salary and performance-based incentives.

  • Opportunities for professional growth and skill development.

  • Health insurance and other employee benefits.

  • Flexible working hours and remote work options (if applicable).

  • Supportive and collaborative work environment.

This advertiser has chosen not to accept applicants from your region.

Desktop Support Technician

Toronto, Ontario Info Resume Edge

Posted 19 days ago

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About the Role:
We are seeking a skilled Desktop Support Technician to provide technical support for end-users desktop systems, laptops, and peripheral devices. The ideal candidate will have strong troubleshooting skills, hands-on experience with hardware and software, and the ability to ensure smooth IT operations.

Key Responsibilities:

  • Install, configure, and maintain desktop computers, laptops, and peripheral devices.

  • Provide technical support to end-users for hardware, software, and network issues.

  • Troubleshoot and resolve desktop-related problems efficiently and effectively.

  • Assist with software installations, updates, patches, and system upgrades.

  • Maintain inventory of IT equipment and manage asset tracking.

  • Document support requests, solutions, and standard operating procedures.

  • Escalate complex issues to higher-level IT staff or specialized teams when necessary.

  • Ensure desktop systems meet security policies, antivirus updates, and company standards.

Required Qualifications:

  • Associates or Bachelors degree in Information Technology, Computer Science, or a related field.

  • Proven experience in desktop support, helpdesk, or IT support roles.

  • Knowledge of operating systems (Windows, macOS, Linux) and common software applications.

  • Familiarity with networking basics, printers, and peripheral devices.

  • Strong problem-solving, analytical, and communication skills.

  • Ability to work independently and as part of a team.

Preferred Qualifications:

  • Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional (MCP).

  • Experience with remote desktop support tools and ticketing systems.

  • Knowledge of virtualization, cloud services, or cybersecurity fundamentals.

  • Understanding of IT best practices and standard operating procedures.

Benefits:

  • Competitive salary and performance-based incentives.

  • Opportunities for professional growth and skill development.

  • Health insurance and other employee benefits.

  • Flexible working hours and remote work options (if applicable).

  • Supportive and collaborative work environment.

This advertiser has chosen not to accept applicants from your region.

Desktop Support Analyst (Temporary)

Edmonton, Alberta Stantec

Posted 3 days ago

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Job Description

At Stantec, we have some of the world's leading professionals passionate about enabling our business to be its best. Our business teams include finance, procurement, human resources, information technology, marketing, corporate development, HSSE, real estate, legal, and practice services. We bring diverse backgrounds, skills, and expertise and create a caring culture where everyone can thrive. Through teamwork and collaboration, we're building a stronger, more resilient Stantec every day.   
Your Opportunity
Take the first step towards designing your career with Stantec as a Desktop Support Analyst in Information Technology Services.
- Collaborate with experienced support staff throughout Canada
- Opportunity to work with peers on strategic IT initiatives
- Work in a challenging support environment with a broad spectrum of IT issues requiring creative and innovative problem-solving skills
Your Key Responsibilities
- Configuration/reconfiguration of hardware, including workstations and printers including new office set up or acquisition work
- Analyze and resolve end-user hardware, software and connectivity issues which could be more complex in nature
- Create and update accurate and consistent records of all calls
- Monitor progress on problem resolution and advise users on status of issue
- Performing system backups/recoveries
- Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to our internal clients
- Provide excellent client service
Your Capabilities and Credentials
- Proven competence in a Microsoft Windows environment including Windows 11, MS Office 365, Microsoft System Center Configuration Manager.
- Current knowledge of PC hardware and the ability to set up, configure, and rebuild workstations.
- Have proven troubleshooting skills to resolved more complex issues.
- Experience in an ITIL and SOX compliant organization a plus.
- Excellent customer relationship, communications, and interpersonal skills.
- Must be able to move, carry and manipulate equipment up to 50 pounds.
- Valid driver's license and satisfactory driving record is required.
Education and Experience
Minimum of 5-6 years of related experience.
Technical degree/diploma/certificate or equivalent in related field; or equivalent combination of education and experience.
Position will primarily work in an office setting.
Some travel is required, primarily to other local office locations.
This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.
Stantec is a place where the best and brightest come to build on each other's talents, do exciting work, and make an impact on the world around us. Join us and redefine your personal best.
**Pay Transparency:** In compliance with pay transparency laws, pay ranges are provided for positions in locations where required. Please note, the final agreed upon compensation is based on individual education, qualifications, experience, and work location. At Stantec certain roles are bonus eligible.
**Benefits Summary:** Regular full-time and part-time employees (working at least 20 hours per week) will have access to health, dental, and vision plans, a wellness program, health care spending account, wellness spending account, group registered retirement savings plan, employee stock purchase program, group tax-free savings account, life and accidental death & dismemberment (AD&D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage, and paid time off.
Temporary/casual employees will have access to group registered retirement savings plan, employee stock purchase program, and group tax-free savings account.
The benefits information listed above may not apply to union positions because benefits for such positions are governed by applicable collective bargaining agreements.
**Primary Location:** Canada | AB | Edmonton
**Organization:** 1372 IT Services-CA Canada-Edmonton AB
**Employee Status:** Temporary
**Travel:** No
**Schedule:** Full time
**Job Posting:** 04/09/ :09:29
**Req ID:**
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Desktop Support Specialist - L1

Vancouver, British Columbia Global Relay

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Job Description

Job Description

Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your Role:

This position provides enhanced technical and end-user support for desktop computers, client-server based desktop applications and related corporate wireless devices to office staff. Responsibilities will include but are not limited to: timely troubleshooting and resolution of any hardware problems on desktop workstations, wireless devices including laptops, tablets, cell phones, printers, plotters, and projectors as well as application software, and operating systems. The on-going support and maintenance of computers and applicable equipment over its complete life cycle for company hardware, software, and periphery components. The ability to provide enhanced support to non-windows based desktop operating systems such as Ubuntu is considered a significant asset. Knowledge and enhanced experience working with ticketing and desktop management applications and systems. These responsibilities require both independent and team-based investigation, initiative, good judgment, good communication and problem solving skills as well as the ability to work in a team or with minimal.

Your Job:

  • Troubleshooting and resolution of issue relating to operating systems (Windows 10, Mac, and Ubuntu) and software applications installed on devices
  • Investigation, diagnoses, troubleshooting HP- hardware, and A/V equipment's for conference rooms
  • Deployment of images on Windows / MAC /Ubuntu workstations using deployment tools like SCCM or MDT / Landscape
  • Attention to details
  • Maintain proper assets tracking records.
  • Ability to communicate effectively, both orally and in writing
  • Ability to follow run books and knowledge base
  • Ability to work independently on assigned tasks or in contribution to a team project
  • Ability to prioritize assigned workload and respond quickly to critical issues
  • Service request ticket creation, administration, and closure
  • Responsible for attending user's issues related to their domain accounts and access permissions

About You:

  • Solid knowledge of desktops, operating systems, for troubleshooting purposes
  • 1-3 years' experience building, troubleshooting, and deploying hardware devices (desktops, laptops, tablets, printers, and mobile devices)
  • 1-3 years of experience diagnosing, troubleshoot, and resolving hardware, software, network issues
  • Solid knowledge and some experience with scripting and automation for servers and desktops would be considered an asset
  • Relevant industry certifications are considered an asset:
    • CompTIA A+
    • CompTIA Server+
    • Apple (ACSP, ACTC)
    • MCTS/MCITP
  • Ability to learn quickly, demonstrating the ability to work independently in a fast paced environment
  • Hands-on experience with SCCM /MDT
  • A keen interest in computer hardware and systems technology
  • Demonstrated ability to work both collaboratively in a team environment as well as independently in an effective and organized manner in a complex and challenging environment
  • Comfortable working under pressure in a fast-paced environment
  • Excellent interpersonal and communication skills in both verbal and written English
  • Strong skills in keeping organized and taking initiative
  • Highly resourceful with good problem-solving abilities
  • Ambition to improve skill set and knowledge base
  • Ability to work in shifts which will include weekends
  • Knowledge of IP phone systems is considered an asset

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia's pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$50,000—$60,000 CAD

What you can expect:

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit

This advertiser has chosen not to accept applicants from your region.
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Desktop Support Mac Specialist - L3

Vancouver, British Columbia Global Relay

Posted today

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Job Description

Job Description

Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

We are seeking a Desktop Support Specialist, Apple - L3 to join our team. In this role, you will provide advanced technical and end-user support for desktop and laptop workstations, client-server applications, and all corporately provisioned devices, with a strong focus on Apple technologies including iMac, MacBook, Mac Mini, Mac Studio, iPhone, iPad, Apple TV, Apple accessories, macOS, and iOS.

As a subject matter expert, you will take the lead in resolving the most complex technical issues escalated to the Desktop Support team. Your work will involve troubleshooting and resolving hardware, software, and operating system issues across a wide range of devices, while also maintaining and improving corporate support systems such as automated desktop provisioning and desktop management platforms. The role also includes enhanced support for non-Windows operating systems and, when required, providing on-site "hands and feet" assistance for networking appliances and servers.

Success in this position requires not only technical expertise but also initiative, sound judgment, problem-solving ability, and strong communication skills. You will thrive working both independently and collaboratively with the wider team to deliver timely, effective support.

Your responsibilities:

  • Timely and high-quality delivery of corporate services and assets such as the provisioning and setup of employee hardware (desktop, laptop, mobile device, workstation, and workspace), applications and overall management of corporate assets.
  • Assist with the installation, configuration and ongoing usability of computers, peripheral equipment and software for both local and remote users.
  • Coordinate the build, test, and deployment of installer packages, application updates, and operating system updates.
  • Investigation, diagnoses, troubleshooting, administration and final resolution of all assigned work relating to supported: operating systems, applications, hardware, and peripherals including but not limited to macOS, iOS, Microsoft Office Suite, Anti-Virus, Adobe, AirWatch, Boxer, Corporate Mobile Devices, Tablets. Knowledge of Windows and Linux operating systems is an asset.
  • Implement and maintain lifecycle processes for Apple devices from procurement through decommission, integrating asset tracking and compliance monitoring.
  • Perform any necessary upgrades on systems to ensure their longevity.
  • Support and troubleshooting to most common Macintosh applications like Adobe apps and Thunderbird.
  • Tickets and ticketing system including creation, administration, action, and closure of assigned work request tickets.
  • Evolution and support of the desktop deployment automation tool suite.
  • Mass upgrades and patch management of Mac OS and Software
  • Ability to navigate Active Directory in support of user object and computer object related issues
  • Collaborate with InfoSec to enforce macOS security baselines and manage encrypted deployments, device hardening, and compliance reporting.
  • Updating and enhancing internal procedures and ensuring that all documentation, runbooks, knowledge base (kb) articles, project plans, business cases, and Method of Procedures (MoPs) are up to date.
  • Ability to contribute to team strategy discussions.

About you:

  • A post-secondary degree or diploma in Information Technology Management with experience supporting desktop computing needs within a networked environment, or equivalent combination of education, training and experience.
  • 5+ years' experience building, troubleshooting, and repairing Apple hardware in an enterprise environment.
  • 5+ years' experience supporting Mac operating Systems.
  • Extensive experience with and knowledge supporting AirWatch or other MDM platforms.
  • MDM Ownership - Own the architecture, configuration, and enhancement of our MDM instance. Develop custom policies, profiles, and packages to support business needs.
  • In depth knowledge of Apple Mac client and server operating systems and Client Management tools
  • Experience and knowledge of additional operating systems and associated hardware including Microsoft Windows, Linux products and Android, is an asset.
  • Demonstrated knowledge of Microsoft Active Directory and MAC integration with Microsoft Active Directory.
  • Enhanced knowledge and working experience with end-user applications including AntiVirus, Adobe Products, Microsoft Office Suite, boxer, Cisco AnyConnect, Cisco Jabber, docker and Zoom.
  • Working knowledge of VMware virtualization, both client and server.
  • Working knowledge of Networking principles.
  • Working knowledge of Enterprise unified communication systems.
  • Enhanced experience with scripting for Mac and zero-touch computer deployments.
  • Enhanced knowledge and experience with Desktop Support Management and MDM tools.
  • Full understanding of local area networking and the setup and configuration of end user devices, such as computers, printers, and other wireless devices.
  • Demonstrated ability to learn quickly and work both collaboratively in a team environment as well as independently in an effective and organized manner, within a complex and challenging environment.
  • Ability to prioritize assigned workload and respond quickly to critical issues.
  • Comfortable working under pressure in a fast-paced setting.
  • Excellent interpersonal and communication skills in both verbal and written English
  • Highly resourceful with good problem-solving abilities and an enthusiastic commitment to continual learning including CI/CD.

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia's pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$70,000—$80,000 CAD

What you can expect:

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit

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