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Customer Service
Posted today
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Job Description
We are seeking a highly motivated and customer-focused individual to join our team at Climate Control Systems of Greenwood INC as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving inquiries and issues in a timely and efficient manner.
Responsibilities:- Answer incoming customer calls and emails promptly and professionally
- Assist customers with product inquiries, orders, and returns
- Resolve customer complaints and issues with a sense of urgency
- Maintain accurate records of customer interactions and transactions
- Collaborate with other departments to ensure customer satisfaction
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in Microsoft Office and CRM software
- High school diploma or equivalent
If you are a team player with a passion for providing exceptional customer service, we want to hear from you! Apply now to join our dynamic team at Climate Control Systems of Greenwood INC.
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Virtual Assistant
Posted today
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We are seeking a Virtual Assistant to join our team at Climate Control Systems of Greenwood INC. The ideal candidate will be responsible for providing administrative support to our team, handling various tasks to ensure the smooth operation of the business. This is a remote position that offers flexibility and the opportunity to work from home.
Responsibilities:- Manage and organize emails, calendars, and appointments
- Coordinate meetings and conference calls
- Prepare and edit documents, reports, and presentations
- Handle travel arrangements and accommodations
- Assist with project management and follow-up on tasks
- Perform research and data entry as needed
- Provide general administrative support to the team
- Proven experience as a Virtual Assistant or similar role
- Excellent communication and organizational skills
- Proficiency in Microsoft Office and other relevant software
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and problem-solving skills
- Ability to work independently and meet deadlines
If you are a self-motivated individual with a passion for organization and efficiency, we would love to hear from you. Apply now to join our team at Climate Control Systems of Greenwood INC as a Virtual Assistant!
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Data Analyst
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We are seeking a talented and detail-oriented Data Analyst to join our team at Climate Control Systems of Greenwood INC. The Data Analyst will be responsible for analyzing complex data sets, identifying trends, and providing actionable insights to drive business decisions.
Responsibilities:- Collect and analyze data from various sources to uncover insights
- Develop and maintain databases and data systems
- Create reports and dashboards to visualize data findings
- Collaborate with cross-functional teams to understand business needs
- Identify opportunities for process improvement and automation
- Bachelor's degree in Computer Science, Statistics, or related field
- Proven experience working with data analysis tools and techniques
- Strong analytical and problem-solving skills
- Excellent communication and presentation abilities
- Ability to work independently and in a team environment
- Minimum of 2 years of experience in data analysis
- Experience with SQL, Python, or other programming languages
- Knowledge of data visualization tools such as Tableau or Power BI
If you are passionate about data analysis and have a strong attention to detail, we encourage you to apply for this exciting opportunity at Climate Control Systems of Greenwood INC.
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Remote Data Analyst
Posted today
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We are looking for a Data Analyst to manage the datasets in our systems. This includes troubleshooting data-related issues, reporting on data analysis, and presenting results to management and clients.
Responsibilities- Manage, create, and update data across all databases.
- Provide quality assurance of imported data and collaborate with Quality Assurance Analysts when needed.
- Commission and decommission data points and sets.
- Process data that is confidential and follow the company guidelines.
- Develop reports and analyses of data accrued from previous events.
- Oversee initiatives for the export and integrity of data.
- Develop processes for staff to report insights and other relevant analyses to the proper channels.
- Troubleshoot database management issues.
- Create analysis presentations for management and clients.
- Train end-users in using dashboards and new systems.
- Provide staff and other departments with technical expertise and insights on data storage and collection.
- Preparing reports that use relevant data to effectively express trends, patterns, and projections.
- Degree in computer sciences or business intelligence
- 1+ years of experience working in data analysis
- Knowledge of data measurement and software tools
- Strong concentration ability
- Excellent verbal and written skills
- Powerful analytical skills
- Interpersonal skills
Company Details
Administrative - Administrative Assistant
Posted 1 day ago
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Summary
Responsible for providing day-to-day administrative and business support to the Human Resources Department, specifically within the Recruiting Division, and carrying out administrative responsibilities as established through departmental needs.
Assignment Details
Location: After an initial training period, this role offers a remote working schedule
Essential Duties and Responsibilities include the following. Other duties may as assigned.
• Assist with processing background checks for applicants and employees.
• Answer the Human Resources department phone line and respond to basic inquiries.
• Serve as lead in assigning and tracking department inquiry tickets.
• Issue parking permits for new and existing employees.
• Assist with new hire orientation operations, including preparing and collecting required documentation.
• Print and issue employee badges.
• Support recruiting by sending and receiving candidate video interviews.
• Distribute and track employment assessments.
• Provide general administrative support to the Human Resources department as needed.
Minimum Qualifications
• High School Diploma or General Equivalency Diploma (G.E.D.)
• Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
Knowledge, Skills & Abilities
• Basic skills in PC and systems applications
• Good customer service and telephone etiquette skills
• Good organizational skills
• Good oral and written communication skills
• Ability to multitask
• Ability to adapt to various working environments
• Ability to work independently and/or in a team environment
Company Details
Data Entry Clerk
Posted 1 day ago
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Job Description
We are looking for a reliable and detail-oriented Data Entry Clerk to join our team in the veterinary sector. This position is responsible for accurately entering and maintaining client, patient, and service information in our records system. Entry-level candidates are welcome to apply—training will be provided.
Key Responsibilities:
- Enter and update client and patient records into veterinary databases.
- Maintain accuracy and confidentiality of sensitive information.
- Assist with billing, invoicing, and appointment data entry.
- Review data for errors or discrepancies and make corrections as needed.
- Generate reports and provide information to veterinary staff when required.
- Support office staff with clerical and administrative tasks.
Qualifications:
- High school diploma or equivalent (some college coursework a plus).
- Strong typing skills with attention to detail and accuracy.
- Basic computer knowledge, including MS Office (Word, Excel).
- Ability to work in a fast-paced environment and meet deadlines.
- Excellent organizational and multitasking skills.
- Strong communication skills and a customer-service mindset.
Company Details
Customer Service Representative
Posted 2 days ago
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Job Description
- You are excited to learn new things, have strong computer skills, and are self-motivated to always improve while coming to work every day on-time
- You have patience, and the ability to listen and recognize the needs of our client members
- You have strong written commination skills, both written and verbal, and are dedicated to well written client notes and instant message communications without the use of slang or emoji’s
- You overcome objections with knowledge, patience, and understanding, and enjoy meeting new people by phone, email, and instant message
- You’re comfortable in a remote working environment where the majority of your interactions with peers, supervisors, and managers is virtual
- Customer service, Call center, Customer support, data entry, benefits verification, microsoft office, customer service call center, pension, inbound call, outbound calls
- Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
- Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem solving skills
- Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols
- High level attention to detail, multi-tasking, and ability to organize work
- Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
- Ability to work autonomously in a self-paced, self-motivated team environment
- Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
- Ability to understand and follow oral and written instructions
- Ability to type 30 words a minute
- Experience working in a customer service related field
- High School degree required
- Associate or Bachelor’s degree nice to have
- Working knowledge of health and welfare and/or defined benefit pension plans
- Experience working in a call center environment
- Ability to read, write and speak Spanish (for bilingual positions)
- After 30 days on assignment > pay rate increases
- During our busy season you will be expected to work a 40 hour week and overtime when requested
- Pay and Benefits
- subject to specific elections, plan, or program terms
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Company Details
Project Management - Project Manager
Posted 6 days ago
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Job Description
We are looking for a highly organized and results-driven Project Manager to oversee and coordinate projects from initiation to completion. The Project Manager will be responsible for planning, executing, and delivering projects on time, within scope, and within budget while ensuring high-quality outcomes. This role requires excellent leadership, communication, and problem-solving skills.
Responsibilities:- Plan, organize, and manage project timelines, budgets, and resources.
- Define project scope, goals, and deliverables in collaboration with stakeholders.
- Lead project teams, assign tasks, and monitor progress.
- Identify and manage project risks, issues, and changes.
- Communicate project updates to stakeholders and senior management.
- Ensure projects meet quality standards and client expectations.
- Prepare and maintain detailed project documentation and reports.
- Bachelor’s degree in Project Management, Business, or a related field (or equivalent experience).
- Proven experience as a Project Manager or in a similar leadership role.
- Strong knowledge of project management tools and methodologies (Agile, Scrum, or Waterfall).
- Excellent organizational and time-management skills.
- Strong communication and leadership abilities.
- Ability to handle multiple projects simultaneously and adapt to changing priorities.
- Entry-level applicants with leadership or coordination experience are welcome to apply.
- Competitive salary and performance-based bonuses.
- Opportunities for career growth and professional development.
- Supportive and collaborative team environment.
- Training and resources to help you succeed in your role.
Company Details
Data Entry Operator
Posted 6 days ago
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Job Description
Job Summary:
As a Remote Data Entry Operator you will be responsible for accurately inputting and managing various types of data into digital databases, spreadsheets, or other data management systems. Your role is essential to maintaining data accuracy, integrity, and efficiency within our organization.
Duties and Responsibilities
- Data Entry: Accurately and efficiently input and update data from various sources into digital databases or spreadsheets using established guidelines and procedures.
- Data Verification: Review and verify data for accuracy, completeness, and consistency, promptly correcting any errors or discrepancies.
- Data Quality Control: Conduct data cleansing and quality control tasks to ensure data integrity, including the identification and resolution of duplicates and inconsistencies.
- Document Management: Maintain organized digital records and files, ensuring easy access to stored data when needed.
- Report Generation: Generate reports and summaries based on stored data to support decision-making processes and business operations.
- Timely Communication: Communicate effectively with team members and supervisors through digital channels, providing progress updates and promptly addressing data-related queries.
Requirements and Qualifications
- High school diploma or equivalent; additional education or relevant certification is a plus.
- Proven experience in data entry or related roles, with a strong emphasis on accuracy and attention to detail.
- Proficiency in using data management software, spreadsheet applications (e.g., Microsoft Excel), and other relevant tools.
- Reliable internet access and a dedicated workspace for remote work.
- Strong organizational and time management skills.
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision and meet project deadlines consistently.
Company Details
Customer Services Representative
Posted 8 days ago
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Job Description
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.