21 Technical Support jobs in Montréal

Job Description

Job Description

Company Description

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture and establishing our future direction.

Job Description

Position Summary:  

Representative, IT Technical Support provides technical support to users across multiple office locations in Canada, as a part of a large-scale global organization following the HQ policies. The role involves handling both frontline and more advanced technical tasks, ensuring reliable IT  service delivery in a dynamic and high-volume environment. The ideal candidate will demonstrate strong troubleshooting ability, excelent communication skills and a proactive approach to issue resolution and documentation.

Level of Responsibility

Enhanced task complexity and accountability to customer. Enhanced autonomy in role, contributing significantly to team/organizational projects. Accountable for accuracy and efficiency in assigned tasks. Starting to mentor junior staff.

Qualifications

Key Tasks

• Provide end-user support for hardware, software and phones in person, via phone, email and ticketing system.
• Troubleshoot Level 1 and 2 issues involving Windows, iOS devices and Multi-Function Xerox Printers.
• Install and configure operating systems, standard applications and updates.
• Create and manage user accounts, Security Groups, DLs, Mailboxes and Passwords in MIM.
• Inventory management and device lifecycle management (provisioning, deployment, reimaging, decommissioning)
• Escalate unresolved technical problems to Senior IT staff.
• Assist with Onboarding and offboarding employees (desk/device setup, access, etc.)
• Follow IT policies and procedures to ensure consistence service delivery and SLA adherence.
• Collaborate with global IT teams and HQ.
• Document issues, resolutions and common solutions in the helpdesk system.
• Contribute to continuous improvement by identifying recurring issues and proposing long-term solutions.

Technical skills:

• Proficient in supporting Windows 11 and iOS (iPhone) in enterprise environments.
• Experience with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) troubleshooting.
• Experience with user account and access management in Active Directory and Microsoft 365
• Intermediate knowledge of networking concepts (IP, DNS, DHCP, VPN)
• Experience working and management of Azure environments
• Create, manage and tuning of Azure virtual machines, applications, and resources
• Experience with FTP protocol and scripting with PowerShell, Python etc.
• Basic understanding of Database structure and SQL server maintenance
• Experience with Ticketing systems (e.g., ServiceNow).
• Understanding IT security fundamentals (Phishing awareness, Safe browsing, password hygiene, MFA)
• Knowledge of device endpoint management tools such as Intune (preferred)
• Knowledge of conference room equipment video equipment ( Barco, Logitech, etc)

Note: As a part of the in-person interview process, a brief technical assessment may be conducted to evaluate the candidate’s practical skills and suitability for this role.

Soft Skills:

• Strong problem-solving skills and attention to detail
• Ability to multitask and prioritize effectively in a high-volume, fast paced support environment
• Strong Sense of accountability and ownership of issues
• Team player with a proactive mindset and willingness to share knowledge
• Fully Bilingual (French/English) as support will be provided to both Quebec and Ontario/British Columbia based employees

Experience:

• 3+ Years of IT Support experience in a corporate environment, ideally withing a large or global company
• Hands-on experience supporting users across multiple locations.

Additional Information

MSC Canada’s Commitment to a fair talent acquisition process:

AI Disclosure

At MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.

Vacancy Clarity

    •    Existing Vacancy : This position is for an established role that is currently open.

Timely Communication

MSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us.

Great people who work hard and look out for each other because we’re a team—it’s that simple!

Just to name a few of our perks: 

• Flexible health and dental benefits coverage (for all permanent full-time roles).
• RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
• Tailored training program opportunities for employee development.
• Employee mentorship, leadership, and assistance opportunities.
• Employee referral incentive program.
• Community Involvement.
• Gym facility.
• Health & Wellness Program.

Hurry, and apply now!

MSC Canada is an equal opportunity employer, and we welcome and encourage applications from all interested parties. Accommodations are available, upon request, for those with a disability or medical need during any stage of the recruitment process. We thank all candidates for their interest in MSC Canada however, only those candidates selected for an interview will be contacted.

Job Description

Job Description

Having recognized the advantages of remote work, such as improved employee morale, increased productivity, and positive impacts on both employee wellbeing and the environment, we are proud to be a digital-first company. Our digital-first work environment, combined with our conveniently located offices and collaborative workspaces, provides our team with the freedom and flexibility to work in the most productive way for them.

About us

Tecsys is a fast-growing innovator offering supply chain solutions to industry leading healthcare systems, hospitals, and pharmacy businesses to distributors, retailers, and 3PLs. We work with industry leaders to transform their supply chains through technology. If you thrive on tackling interesting challenges with continuous learning opportunities then Tecsys could be a good fit for you!

About the Role

We are a 24/7 - 365 days a year service center.

Presently we are looking for Night-time Technical Support Analysts that are available on weekdays (Mon-Fri) from 5 p.m. to 1 a.m.

We are looking for talented Technical Support Analysts to provide first and second-level support within the Customer Support organization at Tecsys.

The Technical Support Analyst is involved in understanding and resolving a gamut of technical issues coming from our large customer base. Working in a friendly and supportive atmosphere, you will contribute by analyzing and interpreting data, identifying issues and trends and offering solutions. If you thrive on tackling difficult challenges with continuous learning opportunities and want to work in a respectful, comfortable, and dynamic work environment with a technical focus, then this could be a good fit for you!

In this position, you will be responsible for:

• Using excellent analytical and creative problem-solving skills to provide technical solutions within Service Level Agreements.
• Monitoring, progressing, and resolving incidents whilst ensuring customer satisfaction through proactive updates, frequent contact, and, where necessary, escalation.
• Developing and maintaining strong technical expertise on all Tecsys products and those devices and platforms upon which our products function.
• Adhering to incident and problem management procedures.

Requirements:

• 2+ years experience in technical support, desktop support, or a similar role.
• Knowledge of SQL, able to write, interpret, and troubleshoot SQL queries to support issue resolution and implement fixes.
• Ability to analyze logs and troubleshoot technical issues.
• Strong customer service orientation, able to communicate effectively, show empathy, and provide a positive experience while addressing client issues.
• Strong proficiency in both written and verbal English communication essential for effective correspondence with clients, suppliers, business partners and colleagues beyond the province of Quebec.
• Hands-on experience with ServiceNow for incident management, request fulfillment, and problem management.
• You enjoy working in a fast-paced and sometimes stressful environment and love to work as a team solving problems for people.
• You learn new technology easily and can it explain to others.
• You have an appreciation for good processes and are attentive to detail.

Nice to have:

• University, Cegep or technical degree related to information systems or supply chain.
• An understanding of supply chain concepts in health care or complex distribution.
• Knowledge of accounting or finance background as it relates to ERP software (Order to Cash, Purchase to Pay, Ledgers, etc.)
• Working knowledge of UNIX/LINUX and Windows.
• Firm grasp of structured query language (SQL) along with AWS Aurora PostgreSQL.
• Knowledge of Spanish is a real advantage, to communicate effectively with our customers outside the province of Quebec.
• French as a second language to support our Quebec-based clients.
  

We understand that experience comes in many forms and that careers are not always linear. If you don't meet every requirement in this posting, we still encourage you to apply.

At Tecsys, we are committed to fostering a diverse and inclusive workplace where all employees feel valued, respected, and empowered. We believe that diversity drives innovation and strengthens our ability to deliver exceptional solutions. We welcome and encourage applicants from all backgrounds, experiences, and perspectives to join our team.

Tecsys is an equal opportunity employer. Accommodation is available for applicants selected for an interview.

NB: if you are applying to this position, you must be a Canadian Citizen or a Permanent Resident of Canada, OR , have a valid Canadian work permit.

_When applicable, Bombardier promotes flexible and hybrid work policies._
**Why join us?**
At Bombardier, we design, build and maintain the world's peak-performing aircraft for the world's most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.
**What are your contributions to the team?**
As a team member of the Technical Support group, supporting a fleet of close to 2000 Challenger 3XX & 6XX Series aircraft, you will be responsible for:
+ Providing technical support related to Challenger 3XX/6XX propulsion system, engine control and APU to external and internal customers
+ Issuing and supporting engineering change requests for in-service issues and supporting Engineering and Program Office through the change request process
+ Monitoring the fleet for reliability, technical issues and identifying root cause and corrective actions
+ Coordinate group activities on fleet operators technical requests
+ Preparing technical presentations for topics related to your responsibilities
+ Writing articles and Advisory Wires.
**How to thrive in this role?**
+ A good knowledge of aircraft propulsion systems, engine control and APU
+ At least 5 years of pertinent experience in aviation
+ College degree in aircraft maintenance or bachelor's degree in mechanical or electrical engineering
+ Challenger 300/350 experience is a major asset
+ You must be computer literate, familiar with MS Office
+ Must be a team player, capable of working well with colleagues and customers, have a winning, can-do attitude, and results oriented
+ Must have English and French communication skills
+ You must be willing to carry a cell phone 24/7 and travel occasionally on short notice
+ You are capable of working under stress in cases of support for Aircraft on Ground (AOG) situations.
**Now that you can see yourself in this role, apply and join the Bombardier Team!**
Please note: You don't need _all_ the skills, knowledge, and experience listed to apply for this position. We're not looking for the perfect candidate, we're looking for great talent and passionate individuals.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.
**Job** (Contract) Technologist, Propulsion, Technical Support - Montreal
**Primary Location** Administrative Centre (CA)
**Organization** Aerospace Canada
**Shift**
**Employee Status** Non-Employee
**Requisition** 8479 (Contract) Technologist, Propulsion, Technical Support - Montreal

Job Description

Job Description

Salary:

Nous sommes actuellement la recherche dunSpcialiste en support technique et service client. Pour rejoindre notre quipe. Vous avez le got de trouver des solutions pour venir en aide nos clients ? Offrir un service de qualit et efficace vous allume ? Les technos aussi ? Vous rpondez au tlphone avec le sourire et tes dbrouillard ? Nous souhaitons vous rencontrer !

Votre implication va aider de manire tangible faire briller notre service la clientle. Travaillez au sein dune quipe qui offre une libert daction dans un cadre bien dfini qui vous permettra de dmontrer vos acquis et connaissances, tout en dveloppant de nouvelles comptences.

Principales tches et responsabilits :

• Offrir le support technique et le service la clientle nos client (courriel, tlphone, clavardage) li labonnement, linstallation et lutilisation de nos produits;
• Maintenir un haut niveau de satisfaction de la clientle;
• Documenter de faon prcise et concise les billets et en assurer la rsolution;
• Collaborer troitement avec les autres groupes de Notarius pour la rsolution de problmes complexes;
• Lorsque requis, vrifier et confirmer lidentit de nos nouveaux clients, appuy par notre processus de vrification didentit en ligne;
• Ajuster la documentation de support interne, lorsque requis;
• Supporter le processus de dploiement des produits de Notarius auprs de certains clients;
• Participer au besoin des projets externes du service la clientle.

Qualifications et comptences

Exigences :

• 
  Formation : DEP, DEC ou Baccalaurat;
• 
  Exprience : Minimum 2 ans de support technique dans un contexte de service la clientle par tlphone;
• 
  Bonne matrise de langlais et du franais, autant l'oral, qu' l'crit (essentiel);
• 
  Connaissances de lenvironnement dun centre dappels (essentiel);
• 
  Connaissances en rseautique et dans les systmes dexploitation Windows (atout);
• 
  Possder un permis de travail valide (essentiel).

Aptitudes :

• 
  Intrt marqu pour le travail dquipe, la satisfaction du client et le suivi des processus;
• 
  Autonome, dbrouillard(e), polyvalent(e) et fait preuve dinitiative;
• 
  Aime apprendre de nouvelles technos ainsi que comprendre ce qui se passe dans notre industrie et au quotidien chez nos clients;
• 
  Capacit mener plusieurs projets de front avec un minimum de supervision;
• 
  Flexibilit et capacit dadaptation face au changement.
  
  

Le poste vous intresse? Postulez!

Notre organisation est prsente travers le Canada.

Comme illustr dans la description des tches, il implique notamment de communiquer, oralement et par crit, avec les autres quipes de Portage situes partout au Canada et avec nos clients et partenaires internationaux. En effet, les clients et les partenaires internationaux reprsentent une partie importante de nos activits. la suite dune analyse, nous avons dtermin que les tches lies au poste ncessitent la connaissance de langlais en plus du franais ( loral et lcrit). Nous avons galement dtermin que la connaissance de langlais dj exige des autres employs ne permet pas lexcution des tches ncessitant la connaissance de langlais lies au poste.

Cependant, Portage restreint le plus possible le nombre de postes pour lesquels elle exige la connaissance dune autre langue que le franais. Portage nexige la matrise de l'anglais que lorsque cela est ncessaire lexcution des tches dun employ.

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We are currently seeking a Technical Support and Customer Service Specialist to join our team. Are you eager to find solutions to help our clients? Does providing quality and efficient service excite you? Are you passionate about technology? Do you answer the phone with a smile and are resourceful? We want to meet you!

Your involvement will tangibly contribute to the excellence of our customer service. Work within a team that offers freedom of action in a well-defined framework, allowing you to showcase your skills and knowledge while developing new competencies.

Main Tasks and Responsibilities:

• Provide technical support and customer service to our clients (email, phone, chat) related to subscription, installation, and use of our products.
• Maintain a high level of customer satisfaction.
• Accurately and concisely document tickets and ensure their resolution.
• Collaborate closely with other Notarius groups to resolve complex issues.
• When required, verify and confirm the identity of our new clients, supported by our online identity verification process.
• Adjust internal support documentation as needed.
• Support the deployment process of Notarius products for certain clients.
• Participate as needed in external customer service projects.

Qualifications and Skills

Requirements:

• Education: Diploma of Vocational Studies (DVS), College or Bachelors degree.
• Experience: Minimum 2 years of technical support in a customer service context via phone.
• Proficiency in French and English, both spoken and written (essential).
• Knowledge of a call center environment (essential).
• Knowledge of networking and Windows operating systems (an asset).
• Must possess a valid work permit (essential).

Aptitudes:

• Strong interest in teamwork, customer satisfaction, and process follow-up.
• Autonomous, resourceful, versatile, and shows initiative.
• Enjoys learning new technologies and understanding what happens in our industry and daily life of our clients.
• Ability to manage multiple projects simultaneously with minimal supervision.
• Flexibility and adaptability to change.

Interested in the position? Apply now!

Our organization is across Canada.

As detailed in the job description, this job involves communicating, both verbally and in writing, with other Portage teams located across Canada and the United States and with our international clients and partners. These customers and partners represent an important part of our activities. Based on an evaluation, we have determined that the duties of this position require knowledge of English in addition to French (oral and written). We also determined that the English language skills already required of other employees do not permit the performance of English language skills tasks related to this position.

However, in Qubec, Portage limits as much as possible the number of positions for which it requires the knowledge of another language than French. Portage solely requires proficiency in English where it is necessary for the performance of an employees duties.

Job Description

Job Description

Salary:

*Englishfollows*

OPAL-RT est la recherche un Spcialiste au Soutien Technique Prmium en Arospatiale.

Il s'agit d'un poste temporaire d'1 an.

propos dOPAL-RT Technologies

OPAL-RT a comme ambitieux dfi de dmocratiser la simulation temps-rel afin de la rendre accessible chaque ingnieur et chercheur. Fonde au Qubec et maintenant assure par une prsence mondiale, OPAL-RT a le vent dans les voiles!

Leader mondial dans la diversit des applications de la simulation temps-rel, nos outils sont utiliss dans une multitude de secteurs tels que l'arospatiale, l'automobile, lnergie, la fabrication industrielle, etc.Bref, en rejoignant OPAL-RT, tu contribueras aux technologies du futur.

Imagine travailler pour une entreprise qui compte parmi ses clients la NASA, Pratt & Whitney, Bombardier, ABB, EMBRAER, MIT, GE, Ford, GM, NREL, RIVIAN, Tesla et Hydro-Qubec!

Dpassement et dfis stimulants:

Dans le cadre de tes fonctions au Support Prmium, tu auras la chance de ctoyer les sommits du domaine de la simulation en temps-rel et de travailler avec des outils la fine pointe de la technologie. Tes clients externes seront principalement les entreprises de lindustrie Arospatiale.

En tant que spcialiste au soutien technique dans le groupe Prmium, tu feras de la mise en service, de lintgration, du support client et de la formation clients;

Notre quipe dingnieurs dapplication possde dexcellentes connaissances techniques ainsi que de trs bonnes aptitudes en communication et en rsolution de problmes. Ce sontces aptitudes quils recherchent en leur futur collgue.

En conditions normales, tu seras appel te dplacer environ 5 25% du temps chez nos clients, entre autres aux tats-Unis.

Principales responsabilits:

• Faire de la mise en service;
• Faire lintgration de nos produits chez les clients;
• Supporter les produits et logiciels OPAL-RT;
• Faire des essais linterne.

Exigences:

• Scolarit:Baccalaurat en gnie lectrique (de prfrence), en gnie logiciel, ou en gnie mcanique;
• Exprience:2 5 ans dexprience pertinente (lexprience de tes stages est pertinente pour nous);
• Connaissances requises :MATLAB/Simulink;
• Connaissances linguistiques:Franais obligatoire. La connaissance de l'anglais est un atout pour la lecture de littrature technique disponible uniquement en anglais.
• Comptences recherches:passion pour la rsolution de problmes; aimer les dfis et avoir une bonne capacit travailler sous pression;exceller en relations interpersonnelles et/ou en service la clientle.

Atouts:

• Connatre et/ou avoir de lintrt pour lindustrie de larospatial;
• Avoir fait de la programmation (Python, C++);
• Connatre les FPGA et la programmation VHDL;
• Connatre des protocoles de communication;
• Gnrer de bons memes en moins de 10 secondes;

Une carrirechezOPAL-RTte conviendra si:

• Tu recherches des dfisstimulants qui te pousseront te dpasser sans cesse;
• Tu rves dune ambiance la foisfamiliale, professionnelle,collaborative etconviviale;
• Tu as besoin dun horaireflexibleet laccs au tltravail afin de concilier ta vie prive votre vie professionnelle;
• Tu souhaites parfaire tes connaissances et ton savoir-faire en ctoyant des chercheurs, des innovateurs, des scientifiques qui ont tous un point en commun, laPassion;
• Tu as fait le choix dtre un collaborateur important pour lavancement technologie dune multitude dindustries;
• Tu dsires tre considr pour tes ides, ta crativit et tes talents;
• Tu connais ta valeur et recherches une rmunration globale concurrentielle;
• Tu ne veux pas un simple emploi, tu veux unecarrire!

*L'utilisation du genre masculin inclut le fminin et est utilis uniquement pour faciliter la lecture.

*Crer un travail significatif signifie adopter diffrentes perspectives. Nous sommes un employeur garantissant l'galit des chances et ne discriminons pas. Embrasser la diffrence est ce qui fait de OPAL-RT ce qu'elle est nous ne voudrions pas qu'il en soit autrement.

___

OPAL-RT Technologies is looking for a Specialist in Premium Technical Support Aerospace.

This is a 1 year temporary position.

About OPAL-RT Technologies

OPAL-RT's ambitious challenge is to democratize real-time simulation in order to make it accessible to every engineer and researcher. Founded in Quebec and now bolstered by a global presence, OPAL-RT has the wind in its sails!

A world leader in the diversity of real-time simulation applications, our tools are used in a multitude of sectors such as aerospace, automotive, energy, industrial manufacturing, etc. In short, by joining OPAL-RT, you will be contributing to the technologies of the future.

Imagine working for a company that counts NASA, Pratt & Whitney, Bombardier, ABB, EMBRAER, MIT, GE, Ford, GM, NREL, RIVIAN, Tesla and Hydro-Quebec among its clients!

Achievements and stimulating challenges:

As part of your duties in Premium Support, you will have the chance to rub shoulders with leading figures in the field of real-time simulation and to work with tools at the cutting edge of technology. Your external clients will mainly be companies in the aerospace industry.

As a technical support specialist in the Premium group, you will do commissioning, integration, customer support and customer training.

Our team of application engineers have excellent technical knowledge as well as very good communication and problem-solving skills. These are the skills they look for in their future colleague.

Under normal conditions, you will be required to travel between 5 to 25% to our customers, including in the United States.

Main Duties:

• To do commissionings;
• To integrate our products to customers;
• To provide support for our electronic products and software;
• To do some internal testing.

Requirements:

• Education:Bachelor's degree in electrical engineering (preferably), software engineering, or mechanical engineering;
• Experience:2 to 5 years of relevant experience (we consider your internships experiences relevant);
• Required knowledge:MATLAB / Simulink;
• Language abilities: French required. Knowledge of English is an asset for reading technical literature available only in English.
• Required skills:passion for problem solving; love challenges and good ability to work under pressure; excel in interpersonal relations and / or customer service;

Significant assets:

• Experience and / or interest in the aerospace industry;
• Experience in programming (Python, C++);
• Experience in FPGA and VHDL programming;
• Knowledge of communication protocols;
• Generate good memes under 10 seconds;

A career with OPAL-RT will suit you if:

• You are seeking stimulating challenges that will constantly push you to do your best;
• You dream of a family environment that is also professional, cooperative and friendly;
• You need a flexible schedule and the ability to telecommute in order to balance work and home life;
• You want to continue to expand your knowledge and know-how by working side-by-side with researchers, innovators and scientists who share one thing;Passion;
• You have chosen to be an important contributor to the technological progress in a multitude of industries;
• You want to be recognized for your ideas, creativity and talent;
• You know your worth and seek a globally competitive salary;
• You dont just want a job, you want a career!

*The use of the masculine gender includes the feminine and is employed solely to facilitate reading.

*Creating meaningful work means embracing different perspectives. We are an equal opportunity employer and do not discriminate. Embracing difference is what makes OPAL-RT what it is we wouldnt have it any other way.

Pourquoi choisir Aerotek?Aerotek fait partie d''Allegis Group, soit l'agence de dotation en personnel no1 aux États-Unis. Nous sommes une entreprise privée qui compte plus de 250 bureaux en Amérique du Nord et qui travaille avec 95 % des entreprises du classement Fortune 500.Votre développement est la clé du succès.En tant qu''équipe de personnes motivées, nous nous poussons, ainsi que ceux qui nous entourent, à nous développer personnellement et professionnellement.Nous croyons que chaque personne possède un large éventail d''expériences et de perspectives uniques, ancrées dans un ensemble différent d''identités et d''attributs culturels. Nous sommes fiers d''établir des relations dans lesquelles nous cherchons à comprendre, à rencontrer les gens là où ils sont et à célébrer notre diversité, ce qui favorise nos performances, notre engagement et notre innovation.RésuméVeiller à ce que nos employés contractuels, nos clients et nos équipes de vente reçoivent un service supérieur dans les domaines des ressources humaines, de la comptabilité et du soutien administratif.Tâches et responsabilités essentiellesL''associé au support client (CSA) est chargé de s''assurer que nos clients, y compris, mais sans s''y limiter, les employés contractuels, les clients et les équipes de vente locales reçoivent un soutien supérieur en matière de ressources humaines, de paie et d''avantages sociaux. L''ASC est également le principal agent de liaison avec le siège social pour toutes les questions liées à la comptabilité. Les responsabilités spécifiques comprennent :Assurer le service client du front office (téléphone et réception).Compléter la paie interne.Gérer l''audit et la collecte des fiches de pointage (y compris contacter les entrepreneurs et/ou les clients pour les fiches de pointage manquantes) dans PeopleSoft et AHCS.Audit du rapport de facturation du temps et de l''audit.Gérer la distribution et l''explication des numéros de commission prévus et réels.Résolution de tous les problèmes liés aux spreads et aux commissions.S''assurer que les feuilles de temps pour les comptes d''exception AHCS sont soumises à l''associé de l''entreprise en temps opportun.Gérer le processus de chômage, y compris les réclamations et les audiences.Gérer le programme d''indemnisation des accidents du travail, y compris l''éducation, le dépôt des réclamations et les emplacements alternatifs de service léger.Gérer le traitement de la paie (tri, trucs et courrier).Résolution de tous les problèmes de paie et de facturation (ajustements, chèques perdus, problèmes de facturation, etc.)Gestion de tous les classements.* S''assurer qu''un approvisionnement adéquat de paquets de pré-emploi est disponible.Remplir les documents de pré-embauche avec les entrepreneurs.Gestion de l''entrepreneur et du programme d''avantages sociaux internes.Assurer la saisie précise et opportune des départs et des arrivées dans PeopleSoft.Audit des rapports New Starts.Gestion du dossier RH.Vente de dépôt direct ou dépôt électronique et CashPay à tous les entrepreneurs et clients.Gestion de l''utilisation de DHL ou FEDEX.Assurer le traitement en temps opportun des formulaires de crédit d''impôt.Assurer des niveaux adéquats de fournitures administratives et de cuisine.Gestion du compte P Card.Responsabilités de supervisionS''assurer que le plus haut niveau de service client est fourni à nos clients et employés internes et externes. L''ASC doit s''acquitter de ses responsabilités de surveillance conformément aux politiques de l''organisation et aux lois applicables.QualificationsPour effectuer ce travail avec succès, une personne doit être en mesure d''accomplir les tâches essentielles de manière satisfaisante. Les exigences énumérées ci-dessous doivent être remplies pour accomplir les tâches et responsabilités essentielles du poste.Formation et/ou expérienceDiplôme BA / BS en ressources humaines, commerce et comptabilité préféré.2 ans et plus d''expérience dans un poste lié au service à la clientèle.Capacité d''établir des priorités, d''organiser, de résoudre des problèmes et de respecter les délais et les objectifs.Capacité à communiquer efficacement et à assurer un suivi approprié.SummaryEnsuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support. Essential Duties and ResponsibilitiesThe Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Specific responsibilities include:* Ensuring front office customer service (telephone and reception desk).* Completing internal payroll.* Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.* Time and Audit Billing report audit.* Managing the distribution and explanation of expected and actual commission numbers.* Resolution of all spread and commission related issues. * Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner. * Managing the Unemployment Process including claims and hearings.* Managing the Worker''s Compensation Program including education, filing claims and alternate light duty locations. * Managing the processing of payroll (sort, stuff and mail).* Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)* Managing all filing.* Ensuring an adequate supply of Pre Employment Packets are on hand.* Completing pre employment paperwork with contractors.* Managing contractor and internal benefits program. * Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.* Audit of New Starts reports.* Managing the HR folder process.* Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.* Managing the use of DHL or FEDEX.* Ensuring the timely processing of Tax Credit Forms.* Ensuring adequate levels of administrative and galley supplies.* Managing P Card account.Supervisory ResponsibilitiesTo ensure that the highest level of customer service is provide to our internal and external customer and employees. The CSA must carry out the supervisory responsibilities in accordance with the organization''s policies and applicable laws. QualificationsTo perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities. Education and/or ExperienceBA/BS degree in Human Resources, Business, and Accounting preferred.2 + years experience in a customer service related position.Ability to priorities, organize, problem solve and meet deadlines and goals.Ability to communication effectively and provide proper follow up.

Job Description

Job Description

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.

Le Gestionnaire, Support Client de OneSpan Security America's est chargé de fournir une expérience de soutien à la clientèle de classe mondiale pour l'unité commerciale de OneSpan Security dans les Amériques.

Ce rôle est chargé de respecter les niveaux de service pour les demandes et les incidents traités par l'équipe régionale, ainsi que la satisfaction globale des clients. Cela couvre les cas de la région Amérique, des clients mondiaux et des cas hautement prioritaires qui nécessitent un support continu. Le Gestionnaire, Support Client de OneSpan Security America's doit suggérer et mettre en œuvre des améliorations pour fournir un service de support client de classe mondiale, en assurant la conformité et l'alignement avec les normes opérationnelles mondiales, les procédures et les meilleures pratiques.

Nous sommes entièrement dévoués à la réussite de nos clients. Notre équipe de services et d'assistance, compétente et très réactive, a pour mission qui consiste à garantir une mise en œuvre rapide et une résolution des problèmes de la manière la plus courtoise possible.

Tâches et responsabilités

• Responsable de la gestion des équipes de support client de niveau 1 et de niveau 2 de OneSpan Security dans la zone Amérique du Nord et du Sud.
• Contrôler et répartir équitablement la charge de travail entre les ressources de support
• Responsable de la planification du personnel et de l'embauche
• Mener des actions visant à accroître la satisfaction globale des clients
• Responsable de la mise en œuvre effective du processus de support à la clientèle et de gestion des incidents
• Responsable de la qualité globale de l'exécution du processus et supervise la gestion et le respect des procédures, des modèles de données, des politiques et des technologies associés au processus.
• Gérer les plans de développement personnel (compétences non techniques, technologies) pour les membres de l'équipe.
• Participer au fonctionnement quotidien de l'équipe si nécessaire
• Surveiller les indicateurs clés de performance (KPI) et veiller à ce que ces objectifs soient atteints
• Assumer les responsabilités de gestionnaire d'incidents (escalade) en cas de besoin.
• Ce poste peut inclure du travail sur appel.

Exigences

• Plus de 5 ans d'expérience en tant que gestionnaire dans un environnement de support technique/à la clientèle
• Baccalauréat en informatique ou équivalent
• Forte approche de la clientèle / très centrée sur le client
• Solides compétences en matière de communication (écrite/parlée)
• ITIL-Fondation (ITSM)

Atouts

• Expérience CSM ServiceNow
• Expérience internationale
• Langues autres que l'anglais, en particulier l'espagnol

Le plus de compétences suivantes, le mieux c'est :

• Systèmes opérationnels (Linux, Mac OS X)
• Langages de programmation (JAVA, C#)
• Scripts (XML, HTML, JSON, CSS, XSLT
• Bases de données (Oracle, MariaDB, MS SQL)
• Serveurs (Websphere, Apache, Weblogic, JBOS)
• Développement mobile (Android, iOS)
• Services web (SOAP, REST, Groovy)

___

The Customer Support Manager OneSpan Security America's has responsibility for delivering a World Class Customer Support experience for the OneSpan Security Business Unit in the America's.

The role is accountable for meeting the Service Levels for requests and incidents addressed by the regional team as well as overall Customer Satisfaction. This covers cases for the America's region, from global customers and high priority cases that require continuous support. The Customer Support Manager OneSpan Security America's is expected to suggest and implement improvements to deliver a world class customer support service, assuring compliance and alignment with global operational standards, procedures and best practices.

We are fully committed to our customers' success. Our knowledgeable and highly responsive services and support team's mission is to ensure timely implementation and problem resolution in the most courteous manner.

Job Duties and Responsibilities

• Responsible for line management of the OneSpan Security Customer Support Level 1 and Level 2 team in the America's
• Monitor and divide workload equitably among support resources
• Responsible for scheduling of staff and hiring
• Drive actions to increase overall customer satisfaction
• Responsible for the effective implementation of the Customer Support / Incident Management Process
• Accountable for the overall quality of the process execution and oversees the management and compliance with the procedures, data models, policies, and technologies associated with the process
• Manages personal development plans (Soft Skills, Technologies) for team members
• Participation on team daily operation as needed
• Monitor Key Performance Indicators (KPIs) and that these objectives are realized
• Assume incident (escalation) Manager responsibilities as and when needed
• Position could include on-call duties

Requirements

• 5+ years' experience as Manager in a Customer/Technical Support environment
• Bachelor's degree in computer science or equivalent
• Strong customer facing approach / very customer-centric
• Strong communication skills (written/spoken)
• Well-organized with attention to detail
• ITIL-Foundation (ITSM)

Nice-to-haves

• ServiceNow CSM experience
• International experience
• Languages other than English, especially Spanish
• The more of the following, the better:
  • Operating Systems (Linux, Mac OS X, …)
  • Programming Languages (JAVA, C#, …)
  • Scripting (XML, HTML, JSON, CSS, XSLT, …)
  • Databases (Oracle, MariaDB, MS SQL, …)
  • Servers (Websphere, Apache, Weblogic, JBOS, …)
  • Mobile development (Android, iOS)
  • Webservices (SOAP, REST, Groovy)

#LI-HW1

#LI-Hybrid

Disclaimer

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required.

Location:    Montreal, QC (on-site)

Term:    Permanent

Languages:    English (French, Spanish, Mandarin/Cantonese is an asset)

High Tech Genesis is seeking a Customer Support Specialist who will guide customers to success and resolve issues with clarity and care.We're seeking a strong communicator, curious learner, and empathetic problem-solver dedicated to creating exceptional customer experiences.

You will be supporting our residential customers & Partners (D2C & B2B), installation partners (SHIP), and internal teams across the journey: 

• Pre-Installation: Educate, nurture, and assist prospects with product understanding, readiness, and qualification. Act as a trusted advisor, helping guide expectations and next steps. 

• Installation: Be a reliable partner to installers and customers, addressing real-time questions and ensuring all necessary tools and documentation are available. 

• Post-Installation: Support onboarding, usage, and any troubleshooting required via app, chat, phone, or email. Proactively gather insights to improve our processes, content, and service delivery. 

• Continuous Feedback Loop: Actively capture and document customer feedback, and share it with product, operations, and marketing teams to improve the overall experience. 

In this role, you will: 

•  Respond to customer inquiries via email, phone, chat, SMS/WhatsApp and in-app support with professionalism, empathy, and accuracy. 

• Own and resolve customer issues, coordinating across teams and escalating when necessary. 

• Guide customers & installers through onboarding and ensure they feel supported at each touchpoint. 

• Partner with the revops, marketing and product team on communications, campaigns, and content creation (FAQ, knowledge base, proactive emails). 

• Support product and operations teams with testing, reporting bugs, and documenting patterns from support trends. 

• Identify improvement opportunities across the customer journey and contribute to cross-functional projects. 

• Contribute to the development and continuous refinement of customer service documentation and training. 

• Maintain a customer-first, feedback-informed service mindset. 

• Grow within the support team by deepening product expertise and stepping into Level 2/3, product, IS or Eng specializations over time