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The Balance Institute Pty Ltd specializes in delivering compassionate, learner-centered educational services to support families through life’s pivotal transitions. We believe in empowering every individual with knowledge, clarity, and confidence.

Role Summary:
As a Customer Service Representative, you'll be the friendly and knowledgeable first point of contact for our learners and partners. Your role is key in creating smooth, positive interactions and strengthening relationships.

What You’ll Do:

• Manage inquiries via phone, email, and chat
• Help with enrollment, scheduling, billing, and account support
• Resolve service issues with empathy and accuracy
• Liaise with internal teams to ensure records are accurate
• Strive for first-contact resolution and client satisfaction

You’ll Bring:

• Great communication and problem-solving skills
• Empathy and patient, calm demeanor
• Familiarity with CRM or MS Office tools
• Previous customer-facing experience is a plus

Why Join Us:
We offer development opportunities, a flexible work environment, and the chance to make a meaningful difference in people’s educational journeys. You’ll help uphold our standard of excellence and care.

We are seeking a dedicated and motivated Remote Customer Service & Helpdesk professional to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support while helping to resolve issues efficiently and effectively. Your primary responsibility will be to assist customers with their inquiries, provide troubleshooting solutions, and ensure that they have a positive experience with our company. As a remote position, you will have the flexibility to work from home, but you will be expected to maintain a high level of responsiveness and professionalism. We value individuals who are passionate about customer service and possess strong problem-solving skills. Your ability to communicate clearly and effectively will be essential as you navigate a diverse range of customer needs and expectations. By leveraging technology and your communication prowess, you will play a vital role in enhancing our customers' experiences and contributing to the overall success of our organization. If you have a strong desire to help others and the required skills to excel in a remote environment, we encourage you to apply and become a valuable part of our customer service team.

• Respond promptly to customer inquiries via phone, email, and chat.
• Diagnose and troubleshoot customer issues related to products and services.
• Provide detailed product and service information to customers.
• Document all customer interactions and resolutions in the helpdesk software.
• Escalate complex issues to higher-level support when necessary.
• Maintain a comprehensive understanding of company policies and procedures.
• Participate in training and development programs to continuously enhance skills.

• Proven experience in customer service or helpdesk support roles.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a proactive mindset.
• Ability to work independently in a remote environment.
• Familiarity with helpdesk software and ticketing systems.
• Basic technical knowledge of computer systems and software applications.
• Strong organizational skills and attention to detail.

We are seeking a dedicated and detail-oriented Remote Data Entry Operator to join our dynamic team. In this position, you will play a crucial role in maintaining the integrity of our data and supporting our operations with accurate and timely data entry. As a Remote Data Entry Operator, your primary responsibility will be to input, update, and manage data across various platforms while ensuring adherence to our standards for quality and accuracy. You will work closely with different departments, receiving data from various sources and carefully entering it into our databases. This position offers flexible hours and the opportunity to work from the comfort of your own home, making it an ideal role for individuals seeking work-life balance while contributing to a fast-paced, growing company. We value self-motivated individuals who can effectively manage their time and deliver results. If you are a detail-oriented professional with a passion for data management, we encourage you to apply and help us streamline our data processes and improve our operational efficiency.

• Enter and update data accurately in databases and spreadsheets.
• Verify data for accuracy and completeness before entering it.
• Perform regular data maintenance and cleansing to ensure data quality.
• Generate reports as needed to support operational decision-making.
• Collaborate with various departments to gather necessary data for entry.
• Respond to inquiries regarding data-related issues in a timely manner.
• Maintain confidentiality and security of sensitive information throughout all processes.

• High school diploma or equivalent; additional qualifications in data entry or a related field are a plus.
• Proven experience in data entry or similar roles with a strong attention to detail.
• Proficient in Microsoft Office Suite, especially Excel, and data management software.
• Excellent typing skills with a high degree of accuracy.
• Strong organizational skills and the ability to prioritize tasks effectively.
• Ability to work independently with minimal supervision.
• Familiarity with data privacy standards and practices.

We've Got The Perks:
Work from Home
Paid Training
Incentives for Bilingual Spanish Speakers
Full-time and Part-time options are available
New 32-hour Full-time work week available (benefit eligible)
Full-time employees are eligible for Medical, Dental, Vision, Life Insurance, Supplemental Benefits, and 401K
Flexible scheduling
Growth opportunities

We are looking for an efficient and detail-oriented billing analyst to join the billing operations in our company. The billing analyst's responsibilities include coordinating with other departments to ensure all sales and orders are accurately billed for, setting clients up for billing, issuing invoices, and ensuring invoices correspond with balance sheet reports.

To be successful as a billing analyst you should be able to work independently and efficiently under pressure. Ultimately, an outstanding billing analyst should be able to ensure smooth and accurate billing operations.

• Analyzing all billing procedures and identifying opportunities for improvement.
• Verifying with other departments that orders have been fulfilled.
• Preparing, issuing, and sending invoices.
• Reviewing invoices to ensure billing accuracy.
• Reviewing sales sheets to ensure the billing of all sales.
• Reconciling invoices with balance sheet reports and resolving any discrepancies.
• Communicating with clients and other departments, resolving issues, and providing clarifications.
• Ensuring clients' billing accounts are set up correctly and according to their requirements.
• Maintaining updated records of accounts receivable.
• Preparing reports and meeting billing deadlines.

• Degree in accounting, finance, or a related field.
• Previous experience as a billing analyst or in a similar role.
• Proficiency in Microsoft Office, data entry, and accounting software programs.
• Excellent communication and interpersonal skills.
• Good organizational and time management skills.
• Ability to work independently and in a team.
• Strong attention to detail.
• Ability to prioritize.

We are looking for a multilingual, experienced translator to translate text as well as conversations. The translator will be responsible for the accurate translation of documents and emails, as well as attending meetings in which live translations are needed.

To be successful as a translator you should be able to think quickly and have a firm understanding of the field in which you will be translating. An excellent translator should be able to translate information that is contextually accurate.

• Provide accurate translations of texts.
• Attend meetings to translate discussions.
• Continually take language fluency assessments to certify fluency.
• Liaise with colleagues to ensure that translations are true to the original meaning.

• Must be fluent in at least two languages.
• Proof of language fluency.
• Must have prior experience doing translations.
• A high school qualification or equivalent.
  
  Provide accurate translations of texts.
• Attend meetings to translate discussions.
• Continually take language fluency assessments to certify fluency.
• Liaise with colleagues to ensure that translations are true to the original meaning.
• Translator Requirements:
• Must be fluent in at least two languages.
• Proof of language fluency.
• Must have prior experience doing translations.
• A high school qualification or equivalent.

We are looking for a results-driven asset manager to provide recommendations on asset acquisition and manage a portfolio of assets, increasing their value, and minimizing risks. The asset manager will be tasked with conducting risk analyses, preparing financial, asset management, and investment reports, reviewing policies, and developing strategies to maximize asset growth.

To be successful as an asset manager you should be strategically minded with strong analytical and problem-solving skills. Ultimately, an outstanding asset manager should have a strong financial background, excellent organizational skills, and be a formidable negotiator.

• Meeting with clients, determining their needs and requirements, providing strategic advice, and managing their assets accordingly.
• Preparing risk analyses and financial, investment, and asset management reports.
• Creating, organizing, and managing client portfolios.
• Monitoring asset performance and recommending corrective measures.
• Developing strategies to increase ROI and minimize risk factors and losses.
• Reviewing policies and making recommendations for potential adjustments.
• Researching relevant markets and identifying trends and patterns.
• Collaborating with the asset management team, company analysts, and senior executives.
• Liaising and negotiating with fund directors, property managers, attorneys, auditors, etc.

• Degree in business, finance, or related field.
• Previous experience as an analyst or asset manager.
• Proficiency in Microsoft Office and industry-related software.
• Strong financial background with experience in financial modeling.
• Strategically minded with strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Excellent organizational and managerial skills.

We are looking for a hardworking utility worker to perform general cleaning and maintenance duties at our premises. As a utility worker, you will be responsible for cleaning assigned areas inside and outside of the property, repairing maintenance tools, performing basic landscaping duties, and inspecting utility projects. You will also be required to maintain stock levels and comply with state health and safety regulations.

To ensure success as a utility worker, you should have extensive knowledge of cleaning and landscaping equipment, manual dexterity, and good physical strength. A top-class utility worker should be a jack-of-all-trades who is able to clean and landscape, fix lights, repair equipment, and maintain a safe working area.

• Taking verbal and written instructions from company managers and maintenance officers.
• Cleaning assigned work areas inside and outside of the property.
• Performing basic landscaping duties including tree trimming, weeding, and watering of plants.
• Ordering and maintain cleaning supplies and maintenance equipment.
• Conducting basic repairs on landscaping and maintenance equipment.
• Replacing light fittings and broken globes.
• Ensuring the safe handling and storage of volatile cleaning liquids and gasoline.
• Ensuring that utility projects have been completed and signed off.

• High school diploma or GED.
• Previous experience as a utility worker.
• Ability to read and interpret written work orders.
• Knowledge of mechanical landscaping equipment.
• Ability to stand, crouch, and kneel for extended periods.
• Experience working with dangerous cleaning chemicals.
• Knowledge of cleaning equipment and techniques.
• Basic mechanical and electrical knowledge.
• Ability to lift and manipulate heavy equipment.

At Branded Inc, we see graphic design as visual storytelling that engages, informs, and inspires. We're looking for a talented graphic designer who can take concepts and ideas and create visual representations, in both print and electronic media. The ideal candidate will have expert knowledge of current design software and be skilled in every step of the design process, from concept to final deliverable. Collaborating with multiple teams across the company, the graphic designer should be able to take written or spoken ideas and convert them into a design that connects. The successful candidate will have a thorough understanding of branding and marketing, and be able to find the right style and layout for every project.

• Work on a wide range of projects and media, using various software programs to visualize and develop innovative graphic designs that meet business goals
• Obtain input from managers to ensure that designs meet organizational standards and brand expectations, express ideas accurately, and represent the company or client appropriately

• Collaborate, brainstorm, and strategize with multiple teams or clients on a wide range of materials that may include web pages, presentations, programming collateral, signage, internal communications, newsletters, and marketing materials
• Translate strategic direction into high-quality design within an established brand identity
• Develop concepts by hand or with software, and execute original content by determining the ideal usage of color, text, font style, imagery, and layout
• Manage the design and uploading process for all project materials, based on best practices for using a content management system
• Use trend intelligence and knowledge of historical and current markets when designing and executing specific classifications

• Exceptional creativity and innovative design skills
• Five or more years of experience (academic and professional) with design software, including Illustrator, InDesign, Photoshop, Dreamweaver
• Excellent communication and presentation skills
• Organizational and time-management skills for meeting deadlines in a fast-paced environment
• Desire to continue building skill set with education and training

Location: Remote

Job Overview

At Just Health, we believe that lasting wellness begins with meaningful relationships. We're looking for a Client Success Associate who thrives on helping others succeed. This role is all about guiding clients through their health journey, ensuring they feel supported, informed, and empowered every step of the way.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of clients
• Onboard new clients and ensure a smooth transition into Just Health’s programs
• Monitor client engagement and proactively address challenges or concerns
• Collaborate with health coaches and care teams to align on client goals
• Track client progress and share insights to improve outcomes
• Respond to inquiries with empathy and professionalism across email, phone, and chat
• Identify opportunities for upselling or expanding services based on client needs
• Maintain accurate records of client interactions and feedback