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Customer Service Representative
Posted today
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Job Description
Branded Inc is seeking a remote position for customer service representative who will serve as a point of contact, provide details about a vast array of company information, respond to inquiries, and accurately address any new issues that may arise with customer accounts.
The most effective customer service representatives are truly happy to assist clients. They communicate with passion, patience, and empathy. They enjoy conversing and appreciate the benefits of effective communication.
Responsibilities
- Organize a number of incoming calls.
- Contribute to the company's success in the top customer service categories, such as communication, listening, problem-solving, and politeness.
- Respond to incoming calls while delivering great customer service by meeting and going above and beyond what the client expects.
- Answer all incoming calls and provide excellent customer service by exceeding the client's expectations.
- To produce sales leads.
- Find out what clients want and analyze it to satisfy them.
- Create long-lasting connections and trust with your customers by being honest and communicative with them.
- Use the proper techniques and instruments to provide information that is true, accurate, and comprehensive.
Requirements
- High school diploma
- Experience providing customer support or working as a client service representative
- A history of exceeding quotas
- Exceptional phone contact management abilities and active listening
- Knowledge of CRM systems and procedures
- Customer-centeredness and the capacity to adjust to and react to various characters
- Excellent presentation and communication abilities
- The capacity to multitask, prioritizes, and efficiently manage time
Location: Remote
Company Details
Project Management - Project Manager
Posted 1 day ago
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We are looking for a highly organized and results-driven Project Manager to oversee and coordinate projects from initiation to completion. The Project Manager will be responsible for planning, executing, and delivering projects on time, within scope, and within budget while ensuring high-quality outcomes. This role requires excellent leadership, communication, and problem-solving skills.
Responsibilities:- Plan, organize, and manage project timelines, budgets, and resources.
- Define project scope, goals, and deliverables in collaboration with stakeholders.
- Lead project teams, assign tasks, and monitor progress.
- Identify and manage project risks, issues, and changes.
- Communicate project updates to stakeholders and senior management.
- Ensure projects meet quality standards and client expectations.
- Prepare and maintain detailed project documentation and reports.
- Bachelor’s degree in Project Management, Business, or a related field (or equivalent experience).
- Proven experience as a Project Manager or in a similar leadership role.
- Strong knowledge of project management tools and methodologies (Agile, Scrum, or Waterfall).
- Excellent organizational and time-management skills.
- Strong communication and leadership abilities.
- Ability to handle multiple projects simultaneously and adapt to changing priorities.
- Entry-level applicants with leadership or coordination experience are welcome to apply.
- Competitive salary and performance-based bonuses.
- Opportunities for career growth and professional development.
- Supportive and collaborative team environment.
- Training and resources to help you succeed in your role.
Company Details
Data Entry Operator
Posted 2 days ago
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Job Description
Job Summary:
As a Remote Data Entry Operator you will be responsible for accurately inputting and managing various types of data into digital databases, spreadsheets, or other data management systems. Your role is essential to maintaining data accuracy, integrity, and efficiency within our organization.
Duties and Responsibilities
- Data Entry: Accurately and efficiently input and update data from various sources into digital databases or spreadsheets using established guidelines and procedures.
- Data Verification: Review and verify data for accuracy, completeness, and consistency, promptly correcting any errors or discrepancies.
- Data Quality Control: Conduct data cleansing and quality control tasks to ensure data integrity, including the identification and resolution of duplicates and inconsistencies.
- Document Management: Maintain organized digital records and files, ensuring easy access to stored data when needed.
- Report Generation: Generate reports and summaries based on stored data to support decision-making processes and business operations.
- Timely Communication: Communicate effectively with team members and supervisors through digital channels, providing progress updates and promptly addressing data-related queries.
Requirements and Qualifications
- High school diploma or equivalent; additional education or relevant certification is a plus.
- Proven experience in data entry or related roles, with a strong emphasis on accuracy and attention to detail.
- Proficiency in using data management software, spreadsheet applications (e.g., Microsoft Excel), and other relevant tools.
- Reliable internet access and a dedicated workspace for remote work.
- Strong organizational and time management skills.
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision and meet project deadlines consistently.
Company Details
Customer Services Representative
Posted 3 days ago
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Job Description
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Company Details
Sales Representative
Posted 4 days ago
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Job Description
Our company is looking for a sales representative to be responsible for generating leads and meeting sales goals. Duties will include sales presentations and product demonstrations, as well as negotiating contracts with potential clients.
In order to be successful in this role, you will need to have a deep understanding of the sales process and dynamics, and also superb interpersonal skills. Previous experience in a sales role is an advantage.
Sales Representative Responsibilities:- Generating leads.
- Meeting or exceeding sales goals.
- Negotiating all contracts with prospective clients.
- Helping determine pricing schedules for quotes, promotions, and negotiations.
- Preparing weekly and monthly reports.
- Giving sales presentations to a range of prospective clients.
- Coordinating sales efforts with marketing programs.
- Understanding and promoting company programs.
- Obtaining deposits and balance of payment from clients.
- Preparing and submitting sales contracts for orders.
- Visiting clients and potential clients to evaluate needs or promote products and services.
- Maintaining client records.
- Answering client questions about credit terms, products, prices, and availability.
- Bachelor’s degree in business, marketing, economics, or related field.
- Experience in sales.
- Understanding of the sales process and dynamics.
- A commitment to excellent customer service.
- Excellent written and verbal communication skills.
- Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
- Experience using computers for a variety of tasks.
- Competency in microsoft applications including word, excel, and outlook.
- Able to work comfortably in a fast paced environment.
Company Details
Customer Service Representative
Posted 4 days ago
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Job Description
The Balance Institute Pty Ltd specializes in delivering compassionate, learner-centered educational services to support families through life’s pivotal transitions. We believe in empowering every individual with knowledge, clarity, and confidence.
Role Summary:
As a Customer Service Representative, you'll be the friendly and knowledgeable first point of contact for our learners and partners. Your role is key in creating smooth, positive interactions and strengthening relationships.
What You’ll Do:
- Manage inquiries via phone, email, and chat
- Help with enrollment, scheduling, billing, and account support
- Resolve service issues with empathy and accuracy
- Liaise with internal teams to ensure records are accurate
- Strive for first-contact resolution and client satisfaction
You’ll Bring:
- Great communication and problem-solving skills
- Empathy and patient, calm demeanor
- Familiarity with CRM or MS Office tools
- Previous customer-facing experience is a plus
Why Join Us:
We offer development opportunities, a flexible work environment, and the chance to make a meaningful difference in people’s educational journeys. You’ll help uphold our standard of excellence and care.
Company Details
Customer Service And Support
Posted 5 days ago
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Job Description
We are seeking a dedicated and motivated Remote Customer Service & Helpdesk professional to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support while helping to resolve issues efficiently and effectively. Your primary responsibility will be to assist customers with their inquiries, provide troubleshooting solutions, and ensure that they have a positive experience with our company. As a remote position, you will have the flexibility to work from home, but you will be expected to maintain a high level of responsiveness and professionalism. We value individuals who are passionate about customer service and possess strong problem-solving skills. Your ability to communicate clearly and effectively will be essential as you navigate a diverse range of customer needs and expectations. By leveraging technology and your communication prowess, you will play a vital role in enhancing our customers' experiences and contributing to the overall success of our organization. If you have a strong desire to help others and the required skills to excel in a remote environment, we encourage you to apply and become a valuable part of our customer service team.
Responsibilities- Respond promptly to customer inquiries via phone, email, and chat.
- Diagnose and troubleshoot customer issues related to products and services.
- Provide detailed product and service information to customers.
- Document all customer interactions and resolutions in the helpdesk software.
- Escalate complex issues to higher-level support when necessary.
- Maintain a comprehensive understanding of company policies and procedures.
- Participate in training and development programs to continuously enhance skills.
- Proven experience in customer service or helpdesk support roles.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a proactive mindset.
- Ability to work independently in a remote environment.
- Familiarity with helpdesk software and ticketing systems.
- Basic technical knowledge of computer systems and software applications.
- Strong organizational skills and attention to detail.
Company Details
Data Entry Operator
Posted 5 days ago
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Job Description
We are seeking a dedicated and detail-oriented Remote Data Entry Operator to join our dynamic team. In this position, you will play a crucial role in maintaining the integrity of our data and supporting our operations with accurate and timely data entry. As a Remote Data Entry Operator, your primary responsibility will be to input, update, and manage data across various platforms while ensuring adherence to our standards for quality and accuracy. You will work closely with different departments, receiving data from various sources and carefully entering it into our databases. This position offers flexible hours and the opportunity to work from the comfort of your own home, making it an ideal role for individuals seeking work-life balance while contributing to a fast-paced, growing company. We value self-motivated individuals who can effectively manage their time and deliver results. If you are a detail-oriented professional with a passion for data management, we encourage you to apply and help us streamline our data processes and improve our operational efficiency.
Responsibilities- Enter and update data accurately in databases and spreadsheets.
- Verify data for accuracy and completeness before entering it.
- Perform regular data maintenance and cleansing to ensure data quality.
- Generate reports as needed to support operational decision-making.
- Collaborate with various departments to gather necessary data for entry.
- Respond to inquiries regarding data-related issues in a timely manner.
- Maintain confidentiality and security of sensitive information throughout all processes.
- High school diploma or equivalent; additional qualifications in data entry or a related field are a plus.
- Proven experience in data entry or similar roles with a strong attention to detail.
- Proficient in Microsoft Office Suite, especially Excel, and data management software.
- Excellent typing skills with a high degree of accuracy.
- Strong organizational skills and the ability to prioritize tasks effectively.
- Ability to work independently with minimal supervision.
- Familiarity with data privacy standards and practices.
We've Got The Perks:
Work from Home
Paid Training
Incentives for Bilingual Spanish Speakers
Full-time and Part-time options are available
New 32-hour Full-time work week available (benefit eligible)
Full-time employees are eligible for Medical, Dental, Vision, Life Insurance, Supplemental Benefits, and 401K
Flexible scheduling
Growth opportunities
Company Details
BILLING ANALYST
Posted 6 days ago
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Job Description
We are looking for an efficient and detail-oriented billing analyst to join the billing operations in our company. The billing analyst's responsibilities include coordinating with other departments to ensure all sales and orders are accurately billed for, setting clients up for billing, issuing invoices, and ensuring invoices correspond with balance sheet reports.
To be successful as a billing analyst you should be able to work independently and efficiently under pressure. Ultimately, an outstanding billing analyst should be able to ensure smooth and accurate billing operations.
Billing Analyst Responsibilities:- Analyzing all billing procedures and identifying opportunities for improvement.
- Verifying with other departments that orders have been fulfilled.
- Preparing, issuing, and sending invoices.
- Reviewing invoices to ensure billing accuracy.
- Reviewing sales sheets to ensure the billing of all sales.
- Reconciling invoices with balance sheet reports and resolving any discrepancies.
- Communicating with clients and other departments, resolving issues, and providing clarifications.
- Ensuring clients' billing accounts are set up correctly and according to their requirements.
- Maintaining updated records of accounts receivable.
- Preparing reports and meeting billing deadlines.
- Degree in accounting, finance, or a related field.
- Previous experience as a billing analyst or in a similar role.
- Proficiency in Microsoft Office, data entry, and accounting software programs.
- Excellent communication and interpersonal skills.
- Good organizational and time management skills.
- Ability to work independently and in a team.
- Strong attention to detail.
- Ability to prioritize.
Company Details
TRANSLATOR
Posted 6 days ago
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Job Description
We are looking for a multilingual, experienced translator to translate text as well as conversations. The translator will be responsible for the accurate translation of documents and emails, as well as attending meetings in which live translations are needed.
To be successful as a translator you should be able to think quickly and have a firm understanding of the field in which you will be translating. An excellent translator should be able to translate information that is contextually accurate.
Translator Responsibilities:- Provide accurate translations of texts.
- Attend meetings to translate discussions.
- Continually take language fluency assessments to certify fluency.
- Liaise with colleagues to ensure that translations are true to the original meaning.
- Must be fluent in at least two languages.
- Proof of language fluency.
- Must have prior experience doing translations.
- A high school qualification or equivalent.
Provide accurate translations of texts. - Attend meetings to translate discussions.
- Continually take language fluency assessments to certify fluency.
- Liaise with colleagues to ensure that translations are true to the original meaning.
- Translator Requirements:
- Must be fluent in at least two languages.
- Proof of language fluency.
- Must have prior experience doing translations.
- A high school qualification or equivalent.