3,950 Call Center Management jobs in Canada

**Work Location:**
Markham, Ontario, Canada
**Hours:**
37.5
**Line of Business:**
Personal & Commercial Banking
**Pay Details:**
$45,700 - $61,000 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
**Job Details**
**What** **You** **'** **ll** **Do**
As the voice of TD, you'll be passionate about understanding our customers. Whether you're assisting in-bound customers with account inquiries or resolving an issue by recommending a TD product or service, you'll help us offer personalized support to our customers whenever they need it. You'll consistently deliver legendary customer service by making it easy, creating value, and delivering trusted advice to our customers.
As a valued member of our Contact Centre Team, you will:
+ **Make people** **'** **s day** **:** strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions.
+ **Solve problems efficiently:** resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
+ **Achieve your goals:** consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
+ **Never stop learning:** actively participate in ongoing training and coaching support to help you continue togrow and develop in your role.
**Where** **You'll** **Work**
After completing in-person training and onboarding sessions, you'll work primarily offsite. Since most of your work activities can be performed independently, you'll spend about 95% of your time at your secure, private workspace with a stable internet connection. Your remaining time will be spent at a TD location for in-person team events and experiences? The hiring manager will provide more information about how this works for their team.
**Job Requirements**
**What You Need to Succeed**
We're proud to work with a group of diverse colleagues. If you have relevant experience that isn't mentioned below, tell us about it in your resume or cover letter.
+ High School Diploma or equivalent
+ Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)
+ Ability to multitask and navigate through computer systems,applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
+ Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
+ Flexibility, resiliency, and a positive attitude when responding to challenging situations.
+ Ability to work bothindependently and as part of a team.
+ Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.
**Additional Information**
We're delighted that you're considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
**Colleague** **Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We're hosting in-person training and onboarding sessions at Markham for 13 weeks to ensure you've got everything you need to succeed in your new role.
**Interview** **Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**National Occupa** **tion** **Classification** **(NOC)** **Code**
14201 - Banking, insurance and other financial clerks (NOC)
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

**Work Location:**
Ottawa, Ontario, Canada
**Hours:**
37.5
**Line of Business:**
Personal & Commercial Banking
**Pay Details:**
$45,700 - $61,000 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
**Job Details**
**What** **You** **'** **ll** **Do**
As the voice of TD, you'll be passionate about understanding our customers. Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do. You'll support customers through inbound and outbound calls. You'll consistently deliver legendary customer service by providing each caller with the right advice to meet their unique banking needs.
As a valued member of our Contact Centre Team, you will:
+ **Make people** **'** **s day** **:** strive to deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services, and solutions.
+ **Solve problems efficiently:** resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
+ **Achieve your goals:** consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
+ **Never stop learning:** actively participate in ongoing training and coaching support to help you continue togrow and develop in your role.
**Where** **You'll** **Work**
After completing in-person training and onboarding sessions, you'll work primarily offsite. Since most of your work activities can be performed independently, you'll spend about 95% of your time at your secure, private workspace. Your remaining time will be spent at a TD location for in-person team events and experiences? The hiring manager will provide more information about how this works for their team.
**Job Requirements**
**What You Need to Succeed**
We're proud to work with a group of diverse colleagues. If you have relevant experience that isn't mentioned below, tell us about it in your resume or cover letter.
+ High School Diploma or equivalent
+ **Bilingual (French & English)** ?
+ Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns.
+ Must display a high professional manner, along with sound judgment, time - management and decision-making skills.
+ Ability to multitask and navigate through computer systems,applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
+ Digital literacy across a broad range of devices (e.g., Desktops, laptops, headsets, etc.)
+ Flexibility, resiliency, and a positive attitude when responding to challenging situations.
+ Expected to meet the needs of customers by offering advice based on their total financial situation and possessing a thorough knowledge of customer life cycle needs.
+ Previous collection, credit experience and or call center and banking experience is an asset
+ Ability to work bothindependently and as part of a team.
**Additional Information**
We're delighted that you're considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
**Colleague** **Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We're hosting in-person training and onboarding sessions at 1595 Telesat court for 8 weeks to ensure you've got everything you need to succeed in your new role.
**Interview** **Process**
Hiring manager will reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**National Occupa** **tion** **Classification** **(NOC)** **Code**
14201 - Banking, insurance and other financial clerks (NOC)
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

**Work Location:**
London, Ontario, Canada
**Hours:**
37.5
**Line of Business:**
Personal & Commercial Banking
**Pay Details:**
$45,700 - $61,000 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
**Department Overview**
Helping is at the heart of everything we do at our contact centres, and we're proud of the value that we can deliver from 7am EST - 12am EST, 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders, you'll make a meaningful difference to our business, our customers, and our communities.
**Job Details**
**London Contact Centre Credit Card Representative**
**What** **You** **'** **ll** **Do**
As the voice of TD, you'll be passionate about understanding our customers. Whether you're assisting in-bound callers with account inquiries, or resolving an issue by providing advice and recommending a TD product or service, you'll help us offer trusted support to our clients whenever they need it. You'll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.
As a valued member of our Contact Centre Team, you will:
+ **Make people** **'** **s day** **:** consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions.
+ **Solve problems efficiently:** resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
+ **Achieve your goals:** consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
+ **Never stop learning:** actively participate in ongoing training and coaching support to help you continue togrow and develop in your role.
**Where** **You'll** **Work**
After completing in-person training and onboarding sessions, you'll work primarily offsite. Since most of your work activities can be performed independently, you'll spend about 95% of your time at your secure, private workspace with a stable internet connection. Your remaining time will be spent at a TD location for in-person team events and experiences? The hiring manager will provide more information about how this works for their team.
**Job Requirements**
**What You Need to Succeed**
We're proud to work with a group of diverse colleagues. If you have relevant experience that isn't mentioned below, tell us about it in your resume or cover letter.
+ High School Diploma or equivalent
+ Exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)
+ Ability to multitask and navigate through computer systems,applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
+ Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
+ Flexibility, resiliency, and a positive attitude when responding to challenging situations.
+ Passion to assist customers in resolving unspoken needs by offering consultative advice
+ Ability to work bothindependently and as part of a team.
+ Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.
**Additional Information**
**Start date: September 2nd, 2025**
**Training: 12 weeks full time Paid Training, Mandatory IN PERSON Onsite**
**Training schedule: Monday - Friday, 9am - 5pm**
**Training location: 275 Dundas Street, London, Ontario**
**Full Time work schedule (after training): 37.5 hours/week, 5 days/week,**
**(Candidates must be flexible to work within Business Hours: Monday to Sunday 7am-12am, various start times)**
**Part Time: Not Available**
**National Occupa** **tion** **Classification** **(NOC)** **Code**
**14201 - Banking,** **i** **nsurance** **and other** **f** **inancial** **c** **lerks (NOC)**
We're delighted that you're considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
**Colleague** **Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Interview** **Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Company Overview**
**Our P** **romise**
At TD, our commitment to our people is what makes us the Better Bank. This commitment - our Colleague Promise - is our pledge that no matter where you work at TD, you'll have the chance to:
+ Makea meaningful impact on the business, your colleagues, and the customers and communities we serve.
+ Learn new skills,grow your career,explorenew opportunities across the Bank, andultimately gain new perspectives to help you succeed.
+ Experiencea culture of care where all colleagues are respected, included, appreciated, and supported.
**Our** **Total Rewards Package**
Our Total Rewards package reflects the investment we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
**How We Work**
At TD, we believe in-person connections fuel collaboration and collective creativity; and empowering colleagues with flexibility in how they work helps them to deliver high-quality materials that reflect our commitment to our business, customers, and communities. Our hybrid workplace experience is designed to empower colleagues to do great work at a physical TD location and also remotely where it makes sense for the work. Wherever our colleagues are working, they'll always have access to the TD community and experience our culture of care.
**Who** **W** **e** **A** **re**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. Our purpose to enrich the lives of our customers, communities and colleagues, and this underscores how we approach innovation and the capabilities we're developing to shape the future of banking.
Whether you've got years of banking experience or just starting your career in financial services, we can help you realize your full potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we plan to keep growing - and we hope you do too.
**Inclusiveness**
**Our Commitment to Diversity, Equity, and Inclusion**
At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.
**Our Community Involvement**
Each day, we work hard to help open doors to a more inclusive and sustainable future for the communities we serve. Our Sustainability and Corporate Citizenship team was established to bring the TD Ready Commitment (our Corporate Citizenship platform) to life, and help us accomplish our purpose to enrich the lives of our customers, colleagues and communities.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

**Work Location:**
Markham, Ontario, Canada
**Hours:**
37.5
**Line of Business:**
Personal & Commercial Banking
**Pay Details:**
$52,700 / Hourly: $6.95 - 74,400 / Hourly: 38.05 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

We are seeking a highly skilled Senior Manager to join our Global Contact Center AI and Advanced Analytics team. In this role, you will be instrumental in transforming complex data into actionable insights and implementing AI-driven solutions to enhance our contact center operations worldwide. You will work closely with data scientists and business stakeholders to deliver advanced analytics solutions that drive strategic decision-making and improve customer experience. This role offers an exciting opportunity to shape the future of our contact centers by leveraging AI and analytics.
**Position Responsibilities:**
+ Collaborate with business stakeholders and the Director to understand operational challenges and identify opportunities for AI-driven optimization in contact centers.
+ Utilize advanced analytics and machine learning techniques to analyze customer data, interactions, and transactions, uncovering insights to enhance operational efficiency.
+ Lead the implementation of AI technologies and analytics tools, ensuring they are scalable and aligned with the company's strategic goals.
+ Translate complex data findings into actionable insights and communicate these effectively to both technical and non-technical audiences.
+ Work hands-on with data scientists to develop, test, and deploy analytics models and solutions that meet high-quality standards.
+ Continuously refine analytics tools and methodologies by staying updated with the latest developments in AI and machine learning.
**Required Qualifications:**
+ 7-9 years of experience in data analytics, with a strong focus on technical implementation and hands-on problem-solving.
+ Strong programming skills in languages such as Python, R, and SQL, with experience in data exploration, wrangling, and visualization.
+ A degree in Data Science, Computer Science, Mathematics, Engineering, Statistics, or a related field, with substantial professional experience.
**Preferred Qualifications:**
+ Proven ability to develop and apply analytics solutions in a contact center environment to achieve operational improvements.
+ Excellent communication skills, capable of presenting complex analytical insights clearly and effectively to diverse audiences.
+ Demonstrated success in delivering technical solutions that align with business objectives and drive measurable outcomes.
_When you join our team:_
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
#LI-Hybrid
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Referenced Salary Location**
Toronto, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$94,220.00 CAD - $174,980.00 CAD
Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

Job Description

Job Description

Our client, a major Canadian financial institution with a national presence and global reputation, is looking to hire a few experienced Senior Quality Engineer Leads to join their technology team. In this role, you'll lead quality assurance initiatives, drive test automation excellence, and ensure their digital banking solutions meet the highest standards of reliability and security.

Term : 1-Year Contract

Location : Toronto, ON / London, ON / Montreal QC (hybrid)

NOTE: Please apply with your Word version resume

What You'll Do

• Serve as a Test Lead for complexity initiatives, accountable for implementing effective test strategies and plans, test design / development test case automation and test execution to achieve business outcomes.
  
• Provides QE leadership, direction and feedback throughout the development and design process; provides test development / automation support to ensure that the quality of the intended solution is met.
  
• Leverage strong knowledge to understand technical solutions to build optimized test approaches, inclusive of the tooling strategy
  
• Strong knowledge of test data management to reuse automated test data provisioning capabilities
  
• Effectively engineer and leverage tools and Engineering practices (DevOps tools and processes, source code management, Service Virtualization, monitoring tools, etc.)
  
• Implement functional and/or non-functional automation frameworks (performance, readiness / reliability testing (ORT), accessibility, security) including script development and execution, and ensure automated tests are integrated into the Continuous Integration (CI), delivery, and testing (CI/CD/CT) pipelines
  
• Play a key role in developing, documenting, and proactively identifying end-to-end test solution designs and early automation opportunities
  
• Work collaboratively with the development team to define and validate user stories, acceptance criteria and Definition of Done (DoD) / Ready (DoR)
  
• Apply the principles of behavior /Test Driven Development (BDD / TDD) and focus on value driven outcomes
  
• Leads Proof of Concepts (POCs) to evaluate new technologies geared towards better, faster, more secure testing activities (such as Service Virtualization, DevOps, BDD, Test Data Management)
  

Requirements

What You Bring

Core Tools & Technologies:

• Test Management: Jira (6+ years), X-ray (6+ years)
  
• Automation: Selenium, Cucumber, Rest Assured, Postman (6+ years each)
  
• Programming: Java (6+ years)
  
• Testing: Database Testing (6+ years), Accessibility (JAWS: 2+ years), JMeter (optional), TOSCA (optional)
  

Required Qualifications:

• Bachelor's degree in Computer Science, Engineering, or related field.
  
• 6+ years in a QA/QE role with increasing responsibility.
  
• Strong understanding of test automation frameworks and tools.
  
• Hands-on experience with CI/CD pipelines and DevOps practices.
  
• Strong analytical, problem-solving, and communication skills.
  

Preferred Qualifications:

• Experience in regulated industries (e.g., finance, healthcare).
  
• ISTQB or similar QA certification.
  
• Familiarity with cloud platforms and service virtualization.
  

---

At Talencore, we stand against racism and discriminatory practices. We stand against violence.

We proudly support and partner with organizations that lift people up so everyone can succeed and thrive, and honour our candidates' experiences, perspectives and unique identity.

We are committed to continuing to make diversity, equity, and inclusion part of everything we do – from how we work with our talented candidates to how we support our clients in building their diverse workforce.

Our client, a major Canadian financial institution with a national presence and global reputation, is looking to hire a few experienced Senior Quality Engineer Leads to join their technology team. In this role, you'll lead quality assurance initiatives, drive test automation excellence, and ensure their digital banking solutions meet the highest standards of reliability and security.Term : 1-Year ContractLocation : Toronto, ON / London, ON / Montreal QC (hybrid)NOTE: Please apply with your Word version resumeWhat You'll Do Serve as a Test Lead for complexity initiatives, accountable for implementing effective test strategies and plans, test design / development test case automation and test execution to achieve business outcomes. Provides QE leadership, direction and feedback throughout the development and design process; provides test development / automation support to ensure that the quality of the intended solution is met.Leverage strong knowledge to understand technical solutions to build optimized test approaches, inclusive of the tooling strategyStrong knowledge of test data management to reuse automated test data provisioning capabilitiesEffectively engineer and leverage tools and Engineering practices (DevOps tools and processes, source code management, Service Virtualization, monitoring tools, etc.)Implement functional and/or non-functional automation frameworks (performance, readiness / reliability testing (ORT), accessibility, security) including script development and execution, and ensure automated tests are integrated into the Continuous Integration (CI), delivery, and testing (CI/CD/CT) pipelinesPlay a key role in developing, documenting, and proactively identifying end-to-end test solution designs and early automation opportunitiesWork collaboratively with the development team to define and validate user stories, acceptance criteria and Definition of Done (DoD) / Ready (DoR)Apply the principles of behavior /Test Driven Development (BDD / TDD) and focus on value driven outcomesLeads Proof of Concepts (POCs) to evaluate new technologies geared towards better, faster, more secure testing activities (such as Service Virtualization, DevOps, BDD, Test Data Management)RequirementsWhat You Bring Core Tools & Technologies: Test Management: Jira (6+ years), X-ray (6+ years)Automation: Selenium, Cucumber, Rest Assured, Postman (6+ years each)Programming: Java (6+ years)Testing: Database Testing (6+ years), Accessibility (JAWS: 2+ years), JMeter (optional), TOSCA (optional)Required Qualifications: Bachelor's degree in Computer Science, Engineering, or related field.6+ years in a QA/QE role with increasing responsibility.Strong understanding of test automation frameworks and tools.Hands-on experience with CI/CD pipelines and DevOps practices.Strong analytical, problem-solving, and communication skills.Preferred Qualifications: Experience in regulated industries (e.g., finance, healthcare).ISTQB or similar QA certification.Familiarity with cloud platforms and service virtualization.--- At Talencore, we stand against racism and discriminatory practices. We stand against violence.We proudly support and partner with organizations that lift people up so everyone can succeed and thrive, and honour our candidates' experiences, perspectives and unique identity.We are committed to continuing to make diversity, equity, and inclusion part of everything we do – from how we work with our talented candidates to how we support our clients in building their diverse workforce.

We are seeking a Director of Global Contact Center AI and Advanced Analytics to lead our efforts in transforming data into actionable insights, leveraging AI technologies to craft the product roadmap for our contact centers worldwide. The Global Contact Center team handles and supports clients and employees across numerous countries and product lines. In this role, you will collaborate with a team of skilled data scientists and work closely with business stakeholders to deliver impactful analytics solutions powered by AI. Your ability to craft scalable global analytics is vital in crafting a roadmap for Customer Experience, Personalization, and Contact Center transformation.
**Position Responsibilities:**
+ Partner with business stakeholders to understand their challenges and deliver insights that inform strategic decision-making and product development.
+ Analyze customer demographics, interactions, and transactions using AI technologies to uncover insights that optimize contact center operations.
+ Apply advanced analytics techniques to identify trends, formulate hypotheses, and discover correlations, translating these into actionable business insights.
+ Effectively communicate complex data insights to both technical and non-technical audiences through clear presentations, ensuring alignment with business objectives.
+ Work with data scientists and analytics teams to deliver solutions that meet company standards and provide continuous, actionable insights.
+ Stay updated with AI and machine learning advancements to refine and enhance analytics tools, ensuring they meet the evolving needs of the contact center.
**Required Qualifications:**
+ 10-12 years of experience in data analytics, with a consistent record of leading initiatives that address sophisticated business challenges.
+ Proficient in data exploration, wrangling, and visualization, with expertise in programming languages such as Python, R, and SQL.
+ Advanced degree in Data Science, Computer Science, Mathematics, Engineering, Statistics, or a related field, complemented by significant professional experience.
**Preferred Qualifications:**
+ Proven experience in developing and implementing analytics solutions that inform strategic decisions within a contact center environment.
+ Skilled in driving business conversations and crafting impactful presentations to convey insights to leadership teams.
+ Outstanding communication skills, with the ability to explain sophisticated analytics concepts to diverse audiences effectively.
+ Demonstrated success in delivering data-driven insights that align with business objectives and drive positive results.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
#LI-Hybrid
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Referenced Salary Location**
Toronto, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$110,530.00 CAD - $205,270.00 CAD
Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.