3,728 Clerk Grocery Ft jobs in Canada
Clerk Grocery-FT
Job Viewed
Job Description
Career Group:
Store Careers
Job Category:
Retail - Grocery
Travel Requirements:
0 - 10%
Job Type:
Full-Time
Country: Canada (CA)
Province: Ontario
City: London
Location: 0863 North London Sobeys
Postal Code: N5X 4E8
Embark on a rewarding career with Sobeys Inc., celebrated among Canadau2019s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.
Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better u2013 great experiences, families, communities, and our employees. We are a family nurturing families.
A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.
Ready to Make an impact?
The Grocery Clerk is responsible for carrying out the full range of duties of the position in a professional, responsible, accurate and timely fashion. The Clerk will deliver exceptional customer service, foster customer loyalty, fulfill customer needs, and actively contribute to an environment of employee and customer engagement.
Hereu2019s where youu2019ll be focusing:
Adhere to all Food Safety Protocols, Standard Operating Procedures, Health and Safety, corporate policies, and other programs and initiatives
Order, receive, and merchandise stock in accordance with company inventory control procedures, as required
Provide superior customer service to meet customer needs
Increase store sales by actively promoting featured products
Perform back shop and retail floor maintenance, keeping work area clean and presentable as per Company requirements
Prep Customer orders, as required
Process department shrink, as required
Participate in the training of junior staff
Other duties as required
What you have to offer:
Ability to work independently in a fast-paced environment
Above average communication skills (oral and written)
May be required to lift up to 20lbs, stand for long periods of time, and complete physical work including but not limited to bending, lifting, and reaching
We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better u2013 physically, financially and emotionally.
Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy. We look forward to discussing the specific compensation details relevant to this position role with candidates who are selected to move forward in the recruitment process.
Our Total Rewards programs goes well beyond your paycheque:
Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, as well as life insurance and Accidental Death and Dismemberment Insurance*.
Access to Virtual Health Care Platform* and Employee and Family Assistance Program.
A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings*.
A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable*.
Learning and Development Resources to fuel your professional growth.
Paid Vacation
* Eligible only after working a set number of hours/days worked.
We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.
Job No Longer Available
This position is no longer listed on WhatJobs. The employer may be reviewing applications, filled the role, or has removed the listing.
However, we have similar jobs available for you below.
Clerk Grocery-FT
Posted today
Job Viewed
Job Description
Career Group:
Store Careers
Job Category:
Retail - Grocery
Travel Requirements:
0 - 10%
Job Type:
Full-Time
Country: Canada (CA)
Province: Nova Scotia
City: Halifax
Location: 0574 Queen Street Sobeys
Embark on a rewarding career with Sobeys Inc., celebrated among Canadau2019s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.
Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better u2013 great experiences, families, communities, and our employees. We are a family nurturing families.
A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.
Ready to Make an impact?
The Grocery Clerk is responsible for carrying out the full range of duties of the position in a professional, responsible, accurate and timely fashion. The Clerk will deliver exceptional customer service, foster customer loyalty, fulfill customer needs, and actively contribute to an environment of employee and customer engagement.
Hereu2019s where youu2019ll be focusing:
Adhere to all Food Safety Protocols, Standard Operating Procedures, Health and Safety, corporate policies, and other programs and initiatives
Order, receive, and merchandise stock in accordance with company inventory control procedures, as required
Provide superior customer service to meet customer needs
Increase store sales by actively promoting featured products
Perform back shop and retail floor maintenance, keeping work area clean and presentable as per Company requirements
Prep Customer orders, as required
Process department shrink, as required
Participate in the training of junior staff
Other duties as required
What you have to offer:
Ability to work independently in a fast-paced environment
Above average communication skills (oral and written)
May be required to lift up to 20lbs, stand for long periods of time, and complete physical work including but not limited to bending, lifting, and reaching
At Sobeys we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week. This requirement is integral to our commitment to team collaboration and the overall success of our office culture.
We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better u2013 physically, financially and emotionally.
Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy.
We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.
Our Total Rewards programs, for full-time teammates, goes well beyond your paycheque:
Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
Access to Virtual Health Care Platform and Employee and Family Assistance Program.
A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
Learning and Development Resources to fuel your professional growth.
Parental leave top-up
Paid Vacation and Days-off
We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.
Clerk Grocery-FT
Posted today
Job Viewed
Job Description
Career Group:
Store Careers
Job Category:
Retail - Grocery
Travel Requirements:
0 - 10%
Job Type:
Full-Time
Country: Canada (CA)
Province: Ontario
City: Kitchener
Location: 685 Ira Needles Sobeys
Postal Code: N2N 3K6
Embark on a rewarding career with Sobeys Inc., celebrated among Canadau2019s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.
Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better u2013 great experiences, families, communities, and our employees. We are a family nurturing families.
A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.
Ready to Make an impact?
The Grocery Clerk is responsible for carrying out the full range of duties of the position in a professional, responsible, accurate and timely fashion. The Clerk will deliver exceptional customer service, foster customer loyalty, fulfill customer needs, and actively contribute to an environment of employee and customer engagement.
Hereu2019s where youu2019ll be focusing:
Adhere to all Food Safety Protocols, Standard Operating Procedures, Health and Safety, corporate policies, and other programs and initiatives
Order, receive, and merchandise stock in accordance with company inventory control procedures, as required
Provide superior customer service to meet customer needs
Increase store sales by actively promoting featured products
Perform back shop and retail floor maintenance, keeping work area clean and presentable as per Company requirements
Prep Customer orders, as required
Process department shrink, as required
Participate in the training of junior staff
Other duties as required
What you have to offer:
Ability to work independently in a fast-paced environment
Above average communication skills (oral and written)
May be required to lift up to 20lbs, stand for long periods of time, and complete physical work including but not limited to bending, lifting, and reaching
We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better u2013 physically, financially and emotionally.
Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy. We look forward to discussing the specific compensation details relevant to this position role with candidates who are selected to move forward in the recruitment process.
Our Total Rewards programs goes well beyond your paycheque:
Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, as well as life insurance and Accidental Death and Dismemberment Insurance*.
Access to Virtual Health Care Platform* and Employee and Family Assistance Program.
A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings*.
A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable*.
Learning and Development Resources to fuel your professional growth.
Paid Vacation
* Eligible only after working a set number of hours/days worked.
We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.
Clerk Grocery-FT
Posted today
Job Viewed
Job Description
Career Group:
Store Careers
Job Category:
Retail - Grocery
Travel Requirements:
0 - 10%
Job Type:
Full-Time
Country: Canada (CA)
Province: Ontario
City: Kitchener
Location: 685 Ira Needles Sobeys
Postal Code: N2N 3K6
Embark on a rewarding career with Sobeys Inc., celebrated among Canadau2019s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.
Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better u2013 great experiences, families, communities, and our employees. We are a family nurturing families.
A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.
Ready to Make an impact?
The Grocery Clerk is responsible for carrying out the full range of duties of the position in a professional, responsible, accurate and timely fashion. The Clerk will deliver exceptional customer service, foster customer loyalty, fulfill customer needs, and actively contribute to an environment of employee and customer engagement.
Hereu2019s where youu2019ll be focusing:
Adhere to all Food Safety Protocols, Standard Operating Procedures, Health and Safety, corporate policies, and other programs and initiatives
Order, receive, and merchandise stock in accordance with company inventory control procedures, as required
Provide superior customer service to meet customer needs
Increase store sales by actively promoting featured products
Perform back shop and retail floor maintenance, keeping work area clean and presentable as per Company requirements
Prep Customer orders, as required
Process department shrink, as required
Participate in the training of junior staff
Other duties as required
What you have to offer:
Ability to work independently in a fast-paced environment
Above average communication skills (oral and written)
May be required to lift up to 20lbs, stand for long periods of time, and complete physical work including but not limited to bending, lifting, and reaching
We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better u2013 physically, financially and emotionally.
Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy. We look forward to discussing the specific compensation details relevant to this position role with candidates who are selected to move forward in the recruitment process.
Our Total Rewards programs goes well beyond your paycheque:
Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, as well as life insurance and Accidental Death and Dismemberment Insurance*.
Access to Virtual Health Care Platform* and Employee and Family Assistance Program.
A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings*.
A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable*.
Learning and Development Resources to fuel your professional growth.
Paid Vacation
* Eligible only after working a set number of hours/days worked.
We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.
Clerk Grocery-FT
Posted today
Job Viewed
Job Description
Career Group:
Store Careers
Job Category:
Retail - Grocery
Travel Requirements:
0 - 10%
Job Type:
Full-Time
Country: Canada (CA)
Province: Nova Scotia
City: Halifax
Location: 0574 Queen Street Sobeys
Embark on a rewarding career with Sobeys Inc., celebrated among Canadau2019s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.
Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better u2013 great experiences, families, communities, and our employees. We are a family nurturing families.
A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.
Ready to Make an impact?
The Grocery Clerk is responsible for carrying out the full range of duties of the position in a professional, responsible, accurate and timely fashion. The Clerk will deliver exceptional customer service, foster customer loyalty, fulfill customer needs, and actively contribute to an environment of employee and customer engagement.
Hereu2019s where youu2019ll be focusing:
Adhere to all Food Safety Protocols, Standard Operating Procedures, Health and Safety, corporate policies, and other programs and initiatives
Order, receive, and merchandise stock in accordance with company inventory control procedures, as required
Provide superior customer service to meet customer needs
Increase store sales by actively promoting featured products
Perform back shop and retail floor maintenance, keeping work area clean and presentable as per Company requirements
Prep Customer orders, as required
Process department shrink, as required
Participate in the training of junior staff
Other duties as required
What you have to offer:
Ability to work independently in a fast-paced environment
Above average communication skills (oral and written)
May be required to lift up to 20lbs, stand for long periods of time, and complete physical work including but not limited to bending, lifting, and reaching
At Sobeys we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week. This requirement is integral to our commitment to team collaboration and the overall success of our office culture.
We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better u2013 physically, financially and emotionally.
Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy.
We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.
Our Total Rewards programs, for full-time teammates, goes well beyond your paycheque:
Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
Access to Virtual Health Care Platform and Employee and Family Assistance Program.
A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
Learning and Development Resources to fuel your professional growth.
Parental leave top-up
Paid Vacation and Days-off
We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.
Evening Clerk Grocery-FT 5pm Onward @ Our Broadmead Location
Posted today
Job Viewed
Job Description
Career Group:
Store Careers
Job Category:
Retail - Grocery
Travel Requirements:
0 - 10%
Job Type:
Full-Time
Pay Rate: $17.85 - $21.30
Country: Canada (CA)
Province: British Columbia
City: Victoria
Location: 9457 Broadmead Thrifty
Postal Code: V8X 4V1
Embark on a rewarding career with Sobeys Inc., celebrated among Canadau2019s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.
Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better u2013 great experiences, families, communities, and our employees. We are a family nurturing families.
A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.
Flexible scheduling for a variety of evening shifts for production.
Ready to Make an impact?
The Grocery Clerk is responsible for carrying out the full range of duties of the position in a professional, responsible, accurate and timely fashion. The Clerk will deliver exceptional customer service, foster customer loyalty, fulfill customer needs, and actively contribute to an environment of employee and customer engagement.
Hereu2019s where youu2019ll be focusing:
Adhere to all Food Safety Protocols, Standard Operating Procedures, Health and Safety, corporate policies, and other programs and initiatives
Order, receive, and merchandise stock in accordance with company inventory control procedures, as required
Provide superior customer service to meet customer needs
Increase store sales by actively promoting featured products
Perform back shop and retail floor maintenance, keeping work area clean and presentable as per Company requirements
Prep Customer orders, as required
Process department shrink, as required
Participate in the training of junior staff
Other duties as required
What you have to offer:
Ability to work independently in a fast-paced environment
Above average communication skills (oral and written)
May be required to lift up to 20lbs, stand for long periods of time, and complete physical work including but not limited to bending, lifting, and reaching
We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better u2013 physically, financially and emotionally.
Our Total Rewards programs goes well beyond your paycheque:
Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, as well as life insurance and Accidental Death and Dismemberment Insurance*.
Access to Virtual Health Care Platform* and Employee and Family Assistance Program.
A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings*.
A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable*.
Learning and Development Resources to fuel your professional growth.
Paid Vacation
* Eligible only after working a set number of hours/days worked.
We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.
Customer Service
Posted 11 days ago
Job Viewed
Job Description
We are seeking a highly motivated and customer-focused individual to join our team at Climate Control Systems of Greenwood INC as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving inquiries and issues in a timely and efficient manner.
Responsibilities:- Answer incoming customer calls and emails promptly and professionally
- Assist customers with product inquiries, orders, and returns
- Resolve customer complaints and issues with a sense of urgency
- Maintain accurate records of customer interactions and transactions
- Collaborate with other departments to ensure customer satisfaction
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in Microsoft Office and CRM software
- High school diploma or equivalent
If you are a team player with a passion for providing exceptional customer service, we want to hear from you! Apply now to join our dynamic team at Climate Control Systems of Greenwood INC.
Company Details
Customer Service
Posted today
Job Viewed
Job Description
At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.
You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.
So, if you’re looking to do what you love, we could be a perfect match.
By joining the RONA family, you’ll enjoy many benefits, such as:
- An inclusive and safe working environment
- Promotion of work-life balance
- Exclusive employee discounts
- Benefits: insurance (certain conditions apply), annual salary review, etc.
- Opportunities for advancement within the company
- An employer that’s involved in the community
- Teamwork and ongoing training
- A comprehensive training program for all new hires
- A student incentive program
- And much more!
Become a member of our Rona customer service team and make a real difference to our customers' day. By joining our team, you'll have the opportunity to develop your customer service skills while evolving in a dynamic environment where every day brings new challenges and successes.
Your role:- Greet customers and ensure a good customer experience
- Assist customers in loading products in their cart or vehicle
- Bring carts for customers who need assistance and collect carts in the parking lot
- Assist the customer service and checkout teams
- Return all merchandise left at the returns desk to the appropriate departments
- Stay informed of promotions and flyers
- Follow the store’s policies and procedures on loss prevention and health and safety in the workplace
- Other related tasks to ensure the store runs smoothly
- Excellent customer service skills
- Ability to work independently in a fast paced environment
If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.
Be The First To Know
About the latest Clerk grocery ft Jobs in Canada !
Customer Service
Posted today
Job Viewed
Job Description
At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.
You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.
So, if you’re looking to do what you love, we could be a perfect match.
By joining the RONA family, you’ll enjoy many benefits, such as:
An inclusive and safe working environment
Promotion of work-life balance
Exclusive employee discounts
Benefits: insurance (certain conditions apply), annual salary review, etc.
Opportunities for advancement within the company
An employer that’s involved in the community
Teamwork and ongoing training
A comprehensive training program for all new hires
A student incentive program
And much more!
Become a member of our Rona customer service team and make a real difference to our customers' day. By joining our team, you'll have the opportunity to develop your customer service skills while evolving in a dynamic environment where every day brings new challenges and successes.
Your role: Greet customers and ensure a good customer experience
Assist customers in loading products in their cart or vehicle
Bring carts for customers who need assistance and collect carts in the parking lot
Assist the customer service and checkout teams
Return all merchandise left at the returns desk to the appropriate departments
Stay informed of promotions and flyers
Follow the store’s policies and procedures on loss prevention and health and safety in the workplace
Other related tasks to ensure the store runs smoothly
What we're looking for: Excellent customer service skills
Ability to work independently in a fast paced environment
If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.
Customer Service Representative
Posted today
Job Viewed
Job Description
We are seeking a friendly, detail-oriented, and solution-driven Customer Service Representative to join our team. In this role, you will serve as the first point of contact for our customers, helping to resolve issues, answer inquiries, and provide an exceptional experience across all communication channels.
Key Responsibilities:- Respond to customer inquiries via phone, email, live chat, or in-person, providing accurate and timely information.
- Handle and resolve customer complaints with professionalism and empathy.
- Process orders, forms, applications, and requests.
- Maintain detailed records of customer interactions, transactions, feedback, and complaints.
- Follow communication procedures, guidelines, and policies.
- Collaborate with other departments to ensure customer issues are resolved effectively.
- Identify and escalate priority issues to the appropriate channels.
- Provide feedback on customer service processes and suggest improvements.
- Meet or exceed performance metrics and quality standards.
- High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus).
- Proven customer support experience or experience as a client service representative.
- Strong communication and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Proficient with customer service software, databases, and tools (e.g., Zendesk, Salesforce, Microsoft Office).
- Strong problem-solving skills and attention to detail.
- Ability to multitask, prioritize, and manage time effectively.
- Experience in [industry, e.g., retail, tech, financial services].
- Bilingual or multilingual abilities are a plus.
- Familiarity with CRM systems and practices.
- remote work option]
Company Details
Customer Service And Helpdesk - Customer Service
Posted 1 day ago
Job Viewed
Job Description
Job Overview
As a Customer Service Representative at US Pharmacy Group, you will play a vital role in ensuring the satisfaction and well-being of our customers. You will be the first point of contact for clients seeking assistance with their pharmaceutical needs, providing exceptional service and support while upholding our commitment to healthcare excellence.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and in-person regarding prescriptions, product information, and service-related issues.
- Assist customers in navigating their insurance benefits, ensuring clarity in medication coverage and payment options.
- Maintain accurate customer records and documentation of interactions, concerns, and resolutions.
- Educate customers on pharmacy services, including medication management, refill processes, and health programs.
- Work collaboratively with the pharmacy team to resolve discrepancies and enhance customer experiences.
Required Skills and Qualifications
- High school diploma or equivalent; some college coursework in healthcare or customer service is preferred.
- Proven experience in customer service, preferably in a healthcare or pharmacy setting.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle sensitive information in a confidential and professional manner.
- Proficiency in using pharmacy software and Microsoft Office Suite.
Preferred Skills
- Familiarity with insurance policies and billing practices.
- Knowledge of medication therapies and pharmaceutical terminology.
- Previous experience in a retail pharmacy environment.
Working Conditions
The Customer Service Representative role is primarily office-based, with a dynamic environment focused on teamwork and customer interactions. You may be required to work flexible hours, including evenings and weekends, to meet customer needs. The position involves prolonged periods of computer use and communication over the phone.
Compensation and Benefits