20 Clinical Service jobs in Canada

Job Description

Clearpoint Health Network is Canada’s largest trusted provider of independent surgical and multi-disciplinary medical centres across Canada. Working in close collaboration with hospitals, insurance providers, provincial and regional health organizations and workers’ compensation boards. Clearpoint delivers high-quality care across Canada meeting the needs of patients, while alleviating capacity pressure on public health systems. All Clearpoint employees are expected to operate using the values of the company (Respect, Quality, Compassion, and Innovation) in all aspects of their daily activities.

Reporting to the President, and partnered with the Regional Operation Directors, the National Lead, Clinical Support, is responsible for the implementation of high-quality patient care, regulatory compliance, operational efficiency, and overall business performance. This role is a key support resource to drive clinical excellence and operational efficiency to achieve organizational goals in conjunction with senior leadership.

Specific Expectations:

Operational Leadership:

• Ensure seamless patient care and workflow efficiency in the daily clinical operations of the Ambulatory Surgical Centres.
• Implement policies, procedures, and best practices to enhance quality outcomes and operational effectiveness that are embraced by the front line.
• Identify process breakdown trends causing potential patient events (e.g., equipment, wrong side, case preparedness, scheduling lack of information) and mitigate risk with process improvement.
• Collaborate with Regional Directors on facility operations, supply chain, scheduling, optimizing labour management efficiency and patient throughput and OR optimization.
• Collaborate with Regional Directors and centre clinical leadership supply and preference card use performance and equipment/implant failures to maximize operational efficiencies and quality care.
• Instill a “go see for yourself” clinical management culture to verify and improve processes.
• Monitor and improve key performance indicators (KPIs) such as case volume, turnover time, RL6, safety reporting/improvements and patient satisfaction.
• Mentor clinical leadership team in conjunction with Regional Directors on proactive management and continuous improvement.

Financial & Business Management:

• Assist in the development and achievement of budgets, ensuring financial sustainability and profitability.
• Collaborate with the Regional Director, CFO/finance team to optimize billing
• Collaborate with the Regional Director to ensure cost efficiencies while meeting quality standards.

Regulatory Compliance & Quality Assurance:

• Ensure compliance with provincial and accreditation standards.
• Oversee risk management, infection control, and patient safety programs.
• Collaborate with the Quality Team to improve staff clinical metrics and outcomes.
• Instill a continuous improvement approach to care with the front-line staff.
• Maintain culture of quality and safety.

Physician & Staff Engagement:

• Collaborate with the Regional Directors, Chief Medical Officer and centre Medical Directors to address clinical quality and patient care initiatives.
• Support hiring, training, and performance management of clinical staff.
• Collaborate with Regional Directors to ensure clinical education, competency and training.
• Establish a process to allow for cross provincial clinical assistance and process support
• Foster a positive workplace culture that enhances employee engagement and retention.

Strategic Growth & Business Development:

• Support innovation to improve patient experience and operational efficiency.

Skills & Competencies:

• 10+ years of ASC clinical leadership
• Registered Nurse and business training/education, preferred
• Proven track record of ASC clinical operations and healthcare regulations.
• Strong understanding of ASC clinical best processes and quality care delivery
• Proven leadership in leading teams, finance, and collaboration with Regional operations and business development initiatives.
• Excellent communication, problem-solving, and decision-making abilities.
• Experience with ASC software systems (EHR, scheduling, billing platforms).
• Strong understanding of accounting, education and quality systems and processes.
• Ability to travel 25% throughout Canada at our ASC locations

KPIs and Measures of Success:

• All centres remain accredited by the appropriate regulatory body
• Enhance RL6 reporting to identify “good catches” and reduce major incidents
• Disciplined implementation of policies, procedures and best processes identified by the clinical team
• Development of a strong team of nurse leaders within the company and centres
• Increased efficiency in labour and supplies management
• Clinical development and training of new services, in conjunction with the Regional Director

Clearpoint Health Network will only contact those candidates being considered for an interview. We sincerely appreciate your interest in this opportunity and thank you for your application. By submitting your resume, you agree to Clearpoint Health Network sharing your information with representatives of the organization responsible for the hiring process. Clearpoint Health Network will keep your resume on file and protect your personal information in accordance with governing privacy legislation.

Accommodation is available upon request for candidates taking part in all aspects of the selection process.

For accommodation requests during the hiring process, please contact for further information.

Job Description

Clearpoint Health Network (CHN) is one of Canada’s largest trusted provider of independent surgical and multi-disciplinary medical centres across Canada. Working in close collaboration with hospitals, insurance providers, regional health organizations and workers’ compensation boards, Clearpoint delivers high-quality care across Canada meeting the needs of patients, while alleviating capacity pressure on public health systems.

False Creek Healthcare Centre , a division of Clearpoint Health Network is recruiting for a Environmental Service Aide -Casual

Pay range 21/hr-24/hr

Position summary:

As the Environmental Service Aide/ Housekeeper you are responsible and accountable for providing direct support to the surgical unit and PACU to facilitate the processing of patients. The Housekeeper will act in accordance with policies and procedures for proper care and maintenance of the facility and its equipment. The Housekeeper must have a comprehensive understanding of safety regulations related to cleaning products and demonstrate a professional and caring approach in dealing with clients, co-workers and supervisors.

Responsibilities include:

Overall Cleaning of OR & PACU Areas, including but not limited to OR, SPD, Staff Change Areas, Storage Areas, Patient Rooms, Bathrooms, Hallways and Administration as required. This includes:

Daily

• OR Cleaning between cases and when required Terminal Clean of OR and Equipment at end of day
• Clean and disinfect patients rooms, furniture and equipment including make bed ready for next patient, and restock patient rooms and bathrooms including, supplies such as towels, soap, blankets, empty garbage, etc
• Collect dirty laundry from patients’ rooms & recovery
• Daily Dust Mopping of PACU floors
• Spot Cleaning as required in response to incidents

Weekly

• Clean and Disinfect all OR & PACU floors and surfaces using predefined cleaning methods and procedures
• Dust and polish hospital furniture and equipment including clean mirrors and windows along with polishing fittings and fixtures
• Distribute clean linen and surgical scrubs to appropriate areas
• Secure Patient Post Op Beverages
• Create and maintain inventory of cleaning supplies, equipment and linen and maintain adequate stock of all
• Responsible to mix appropriate quantities of cleaning liquids and chemicals in accordance with safety regulations
• Maintain a clean and organized storage area for cleaning equipment and supplies
• Ensure proper collection of surgical waste according to hospital policies
• Attend Staff Meetings
• Other tasks as required

The Housekeeper with the assistance of the other members of the per-operative team will also be responsible to complete the following tasks:

• Maintain constant awareness of the cleanliness, maintenance and repair of the hospital
• Weekly Terminal Clean of Unit including washing of windows and walls
• Weekly Terminal Clean of All Equipment
• Inform OR Nurse Director of any cleaning equipment that may need repair or replacement or any building hazard and assist in addressing it

Qualifications :

• Understanding of safety regulations related to cleaning products
• Must be fluent in written and verbal English, and possess good interpersonal and communication skills.
• Must be capable of working under pressure and performing a wide range of duties that may require independent action.
• Must be proactive, cooperative, and alert, accept directions, and be able to function as a team member.

About our surgical centre:

Clearpoint is an equal opportunity employer and provides accommodation for job applicants in accordance with the Human Rights Code. If you are an individual with a disability and you need accommodation in order to apply for this position, please contact us.

Clearpoint Health Network will only contact those candidates being considered for an interview. We sincerely appreciate your interest in this opportunity and thank you for your application. By submitting your resume, you agree to Clearpoint Health Network sharing your information with representatives of the organization responsible for the hiring process. Clearpoint Health Network will keep your resume on file and protect your personal information in accordance with governing privacy legislation.

Job Description

Position 

Senior Manager, Clinical and Support Programs 

Location 

Downtown Toronto 

Are you a collaborative leader with a passion for improving care for children with cancer? POGO is seeking a strategic and relationship-driven programs professional to oversee province-wide programs that support patients, families, and healthcare teams in delivering world-class childhood cancer care. This is your opportunity to shape high-impact initiatives and contribute to a more equitable, coordinated childhood cancer care system across Ontario. 

Here’s what you will do: 

Delivering programs and supports to children and families on their cancer journey is core to POGO’s mission and vision. Reporting to the Director, Strategy, Programs and Partnerships, the Senior Manager, Clinical and Support Programs is accountable for the delivery of evidence-based, high-quality programs that extend across the province.  Managing a team, the Senior Manager plans for, operationalizes, and evaluates patient, family and clinician facing programs and initiatives. Critical to this role are a strategic mindset, an entrepreneurial spirit, developing and nurturing collaborative external partnerships, particularly with hospital teams, and ensuring that approaches are evidence informed. Integral to the success of this role is not only working within the Programs team, but collaboratively with teams across POGO and external partners. 

As Senior Manager, Clinical and Support Programs you will lead and oversee the following programs and initiatives (subject to change over time), working closely with POGO’s administrative and clinical leadership: 

• POGO’s Satellite Program, which brings cancer care closer to home for patients and their families 

• POGO’s Interlink Nursing Program, which provides navigational support, care and resources, at every stage – from the hospital setting to homes, and back to communities and schools 

• POGO’s Financial Assistance Program, which provides financial relief to families of children with cancer 

• The provincial initiative that improves access to collaborative clinical trials 

• The provincial Nursing Committee, which identifies and advises POGO on nursing priorities in the delivery of childhood cancer care across the province. 

• The provincial Therapeutic and Health Technology Advisory Committee, which provides timely expert and evidence-informed clinical and cancer system guidance on diagnostic and therapeutic issues related to childhood cancer care 

Key responsibilities: 

• Identify opportunities for growth, innovation, and partnership towards achieving the goals of the current Ontario Childhood Cancer Care Plan and visioning for the future. 

• Develop and maintain strong relationships with partner hospital teams, and champion inter-program, cross-province knowledge sharing and collaboration. 

• Develop and oversee annual work plans, ensuring alignment with the Childhood Cancer Care Plan and organizational strategy. 

• Utilize program data for system planning, monitoring and improving program performance, and reporting to government, donors, and partners. 

• Prepare business cases for growth or new initiatives; contribute to hospital accountability agreement development. 

• Manage, support and inspire direct and indirect reports. 

• Develop and drive education initiatives. 

• Develop and approve internal and external program communications in conjunction with POGO’s communications team.  

• Develop and monitor project plans and oversee the successful end-to-end delivery of operations and initiatives. 

Qualifications: 

• Master's degree in health administration, nursing or other relevant field; 

• Minimum 10 years of recent practical and related work experience including program management (clinical programs preferred); 

• Experience and knowledge in Ontario’s health care system, pediatrics and/or pediatric cancer care; 

• Demonstrated experience managing teams, coaching, and developing others; 

• Self-directed, action-oriented with highly independent problem-solving skills and sound judgement;  

• Demonstrated ability to work effectively in teams comprised of diverse, inter-disciplinary internal and external stakeholders; 

• Ability to understand and support the issues faced by front line clinical care providers, patients and families; 

• Exceptional MS Office skills;  

• Ability to occasionally travel within Ontario. 

About POGO: 

POGO partners to achieve an excellent childhood cancer care system for children, youth, their families, survivors, and healthcare teams in Ontario and beyond. POGO champions childhood cancer care, and as the collective voice of this community, is the official advisor to Ontario's Ministry of Health on children's cancer control and treatment. POGO is a non-profit organization with charitable status. 

What we offer: 

POGO is a great place to grow your career and support the advancement of the childhood cancer system in Ontario. We offer a highly flexible work environment, good benefits and a generous, inclusive team culture that values your contributions. 

• Hybrid work model (candidates are required to work from our Toronto office 2+ days/week) 

• A competitive compensation package including comprehensive health benefits 

• 3 weeks of paid vacation time 

• Option to participate in a leading defined pension plan with Healthcare of Ontario Pension Plan (HOOPP) 

Interested in being a part of POGO?  We look forward to your application! 

We believe diverse perspectives strengthen our ability to deliver on our mission, and that to achieve our vision of excellence requires an environment in which everyone feels welcomed and valued, including our team, and those we serve and with whom we work. 

POGO is committed to meeting the accessibility needs of all applicants throughout the recruiting and selection process.  Please let us know about any accommodation and/or support requirements.  

Please note we are only accepting applications from those authorized to work in Canada and we are not currently sponsoring any work visas.  

We gratefully appreciate all interest; however, only those selected for an interview will be contacted 

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Job Description

Salary:

CLIENT SERVICE COORDINATOR:A CAREER FOR THOSE BLESSED WITH THE GIFT OF ORGANIZATION!
Are you interested in making a difference in the field of healthcare? Would it give you satisfaction to be part of a team that contributes to improving the health and well-being of others? If you enjoy providing enthusiastic customer service in person and over the phone, this may be a fit for you!

WHAT DOES A CLIENT SERVICE COORDINATOR DO?
In a typical day at our Sleep Apnea Clinic, youll be excited to start the morning with a coffee in-hand, energized and self-motivated to be the face of Careica Health. Our clients first interactions happen with you, and after hearing your kind voice and soothing empathy they will feel great about choosing Careica Health for their therapy needs. Youre the quarterback of the operation in that you are booking appointments, speaking with clients in-clinic and over the phone, as well as having them complete forms - sometimes all at the same time, so you embrace multitasking and thrive on the challenges it presents. We are a specialized provider, so youll always welcome the opportunity to educate/empower clients on our unique services, processes and equipment. Following their clinical appointment, it will be your responsibility to process payment and send them home with a smile on their face. There are also basic accounting functions (A/R), inventory management, weekly reports and audits.

WHAT QUALIFICATIONS DO I NEED FOR THIS ROLE?

• Completion of high school
• Exceptional customer service
• Medical office education or experience, an asset
• Well organized and tech savvy (able to confidently use MS Office)
• An eagerness to embrace Careica Health's coveted culture and live our purpose and values each and every day
  
  

WHAT DO I GET OUT OF IT?
The satisfaction of fostering positive relationships by providing support to clients and your team, while contributing to Careica's purpose of "helping people live their best lives".

THE DEETS

• This is a full-time gig, with a 37.5-hour work week
• Remuneration is highly-competitive including wage, an annual profit-sharing bonus andother perks
• It comes with benefits galore, including a comprehensive health plan, RRSP matching, and three weeks vacation
• Did we mention thatyour vacation and health benefits start immediately?

WHAT HAPPENS NEXT?
Please attach your resume and optional cover letter, then answer the skill testing questions. If youd like to learn more about Careica Health, visit our website at

Job Description

Building Strong and Lasting Relationships

Medical Office Assistants – referred to as Care Coordinators at Harrison – build reliable, trusting relationships with our clients. We provide outstanding service and improve our clients’ day whenever they walk into our office, send an email, or pick up the phone. We work to create a seamless, supportive, and positive experience in the Centres. We are a collaborative team who tackle the tasks and challenges together each day.

• Competitive compensation package
• Comprehensive health and dental benefits
• Employer-matched RRSP contributions
• Health spending and wellness accounts
• Annual professional development allowance and paid days
• A supportive and vibrant workplace culture focused on employee wellbeing

• Welcome and assist clients with compassion and professionalism.
• Schedule appointments, coordinate prescriptions, and referrals to specialists using EMR (electronic medical record) systems.
• Schedule health assessments and program appointments.
• Assist clients with inquiries regarding clinic services, programs, and care.
• Communicate with clients via email, phone, and in person.
• Collaborate with physicians and clinical team members to ensure clients receive personalized care.
• Position for New Location Opening Fall 2025

• Medical Office Assistant program from an accredited school or equivalent education
• Excellent interpersonal, written and oral communication skills
• Proven talent to effectively prioritize workflow and multi-task
• Experience using an electronic medical record (EMR) system and/or Microsoft 365 considered an asset
• At least one year’s experience working as a Medical Office Assistant in primary healthcare or equivalent

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Job Description

Duties:

• The patient care coordinator is responsible for booking patient appointments and facilitating an excellent custom service experience.
• You will be answering phones, booking appointments, confirming appointments, answering and responding to any leads through web marketing platforms or any new patient referral inquiries, poke calls, RecallMax follow-ups, and pre-determinations; as well as acquiring and presenting a break-down of benefits and the cost of treatment to patients.

Qualifications:

• You must have a minimum 3 years experience in sales and service.