203 Customer Satisfaction jobs in Brampton

**Job Description**
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It Possible.**
You will capture, enter and validate customer orders in a timely and accurate manner, using all methods and all order types.
**How you will contribute**
You will:
+ Serve as a dedicated contact (business partner) for a defined set of customers for order management
+ Take orders, process and edit them, ensure delivery on a timely and accurate manner, and create billing information (including credit and debit notes)
+ Have regular direct contact with customers (supply chain or buying department) regarding logistics
+ Optimize order drop sizes and frequency in alignment with the customer to reduce outbound transportation costs
+ Ensure that order acknowledgment and/or export documents are complete, accurate and in line with export /import laws in the relevant country
+ Organize transport via third-party logistic operators and ensure on time delivery
**What you will bring**
A desire to drive your future and accelerate your career and the following experience and knowledge:
+ Good numerical, analytical and logical reasoning skills
+ Microsoft office applications
+ High-level of SAP competence
+ Within an FMCG/CPG company
+ A customer-facing role in customer service, logistics or sales
+ An order-to-cash environment
+ Good knowledge of the total supply chain/order-to-cash process
+ Strong analytical and problem-solving skills
**More about this role**
You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers. How you will contribute
You will:
Be the single point of contact for your customer portfolio
Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives
Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales. What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
Experience in CS&L and with customers
Experience in fast-moving consumer goods or consumer packaged goods company
Strong analytical and problem solving skills
SAP knowledge and expertise in MS Office
Customer orientation, strong influencing and communication skills
Strong focus on delivering productivities, service and KPIs
Team player, accountable, proactive thinking, flexibility
Bachelor's Degree required, preferably in Supply Chain Management, Engineering or related subject; MBA/Master is an asset.
Minimum 2 years of prior experience in Supply Chain: Customer Service or Planning experiences preferred. Strong educational background in Supply Chain Management, Engineering or Business Administration.
Proficient knowledge of SAP and Microsoft Excel. Experience supporting customers or in a customer-facing role.
Excellent analytical skills and attention to detail. Strong communication skills both verbally and by email.
Regular business Hours
No Relocation support available
**Business Unit Summary**
With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have invested close to $250 million in our Ontario plants in recent years alone; We run marketing campaigns promoting innovative products such as Cadbury Dark Milk tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2,683 employees is present across Canada and our head office is in Toronto. Passion and dedication characterize our Company. We encourage all our employees to be themselves at work, to speak out and to encourage diversity in all areas of activity. In addition, we foster a flexible work environment and place great importance on the notions of trust and empathy to promote a true sense of belonging.
Mondelez welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process. Please note that the term "accommodation" in this posting means changes that are made in order to meet the needs of a person with disabilities and not lodging.
**Job Type**
Temporary (Fixed Term)
Order Management (OTB)
Customer Service & Logistics
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.

**Work Location:**
Toronto, Ontario, Canada
**Hours:**
15
**Line of Business:**
Personal & Commercial Banking
**Pay Details:**
$22.50 - $28.33 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
**Department Overview:**
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
**Job Description:**
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a **Customer Experience Associate** . We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.
**In this role, you will:**
+ Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
+ Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
+ Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
+ Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
+ Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
+ Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
+ Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
+ Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
**Job Requirements:**
+ High School diploma and/or 1+ years of relevant experience
+ Undergraduate degree or equivalent is an asset
+ Strong administration, organizational, planning and time management skills to work in a fast-paced environment
+ Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
+ A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
+ A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

**Work Location:**
Vaughan, Ontario, Canada
**Hours:**
37.5
**Line of Business:**
Personal & Commercial Banking
**Pay Details:**
$22.50 - $28.33 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
Department Overview:
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Job Description:
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.
In this role, you will:
· Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
· Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
· Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
· Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
· Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
· Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
· Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
· Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Job Requirements:
· High School diploma and/or 1+ years of relevant experience · Undergraduate degree or equivalent is an asset. · Strong administration, organizational, planning and time management skills to work in a fast-paced environment. · Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet. · A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities. · A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

**Work Location:**
Vaughan, Ontario, Canada
**Hours:**
37.5
**Line of Business:**
Personal & Commercial Banking
**Pay Details:**
$22.50 - $28.33 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
Department Overview:
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Job Description:
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.
In this role, you will:
· Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
· Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
· Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
· Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
· Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
· Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
· Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
· Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Job Requirements:
· High School diploma and/or 1+ years of relevant experience · Undergraduate degree or equivalent is an asset. · Strong administration, organizational, planning and time management skills to work in a fast-paced environment. · Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet. · A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities. · A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

Job Description

Job Description

Reports to: Customer Experience Supervisor

For over 70 years, Walter Surface Technologies has been a global leader in surface treatment technologies delivering high performance abrasives, tooling, power tools, and chemical solutions and welding process solutions specifically designed for the metal working industry. Our core philosophy is centered on helping customers work better and providing “only the best” – the best technology, the best products, the best performance, the best in safety and the best in sustainability – all geared toward increasing their productivity and profitability.

Job Summary:

The Customer Experience Representative is responsible to provide excellent service and sales support to our customers. In this role, you will process orders and communicate opportunities, promotions and deliver targeted messages to increase sales and work on maintaining our existing clientele. The Customer Experience Representative responds to various requests and refers them to the sales team, if needed.

Responsibilities:

• Receive and process orders received by e-mail, phone, fax or by electronic data interchange(EDI), check and track to complete the transaction with customers while ensuring that we have the right information (price, part number, configuration and description);
• Respond professionally to customer inquiries through incoming phone calls or emails
• Assist the sales team by processing their various requests;•Promote Walter’s different products and services and identify additional sales opportunities;
• Process credit, returns as well as complaints as required and ensure that problems are resolved;
• Call customers to offer and upsell promotions, products and services;
• Complete and maintain records, associated documents and checklists sales and entering information into the system;
• The Customer experience representative is responsible for editing(invoicing) the shipments and ASN on a daily basis.

Knowledge, skills and abilities:

• Ability to express professionally and use proper terminology;
• Ability to communicate both verbally and in writing ;
• Ability to work independently in a team environment ;
• Energetic, organized and good time management skills;
• Good knowledge of computer software (Microsoft Office) - Word, Excel, Outlook

Experience and Education:

• College Degree or High School diploma with extensive customer service experience.
• Three (3) years of similar experience.

Job Description

Job Description

We are looking for a Customer Experience Specialist who is extremely driven and customer-focused to help us deliver a best-in-class retail experience. In this role, you will communicate through multiple channels including email, phone and live chat. You will also be the point person for our customers.

If you enjoy working with customers and possess exceptional customer service and organization skills. If you are highly adaptable, dynamic, and eager to take on different challenges, we want to hear from you!

Job Description

Schedule: 09:15AM - 5:45PM or 12:00- 8:30 PM EST - various schedule

As Customer Experience Specialist, you will :

• Assist customers by answering questions and providing information about Silk & Snow products.
• Provide exceptional customer service virtually through phone, email, and live chat. Always strive to ensure that the most customers possible are helped by balancing the most efficient handling time with friendly and approachable customer service
• Help respond to post-sale customer inquiries, follow up on customer questions related to orders or deliveries, and successfully solve problems through proactive follow-up on issues and effective de-escalation strategies
• Maintain an open line of communication with the Customer Experience team ensuring that all key issues are addressed in a timely fashion
• Liaise and follow up with our courier and warehouse partners daily to resolve customer concerns and ensure the delivery of orders is as smooth as possible for our customers
• Communicate and manage relationships with various suppliers and vendors

Qualifications

What we are looking for:

• Minimum 1 year of customer service or retail sales or a transferable/related field
• Skilled at working with all types of customer personalities and understanding customer needs
• Proficiency in browser-based and mobile-based applications
• Ability to work independently and within the team
• Ability to multitask and thrive in a fast-paced environment with a high volume of calls and emails
• Be detail-oriented, meticulous and analytical
• Be highly focused on providing exceptional service to our customers
• Have a positive attitude, enjoy solving problems, and are eager to take on new and challenging tasks
• Must be available to work different shifts on a full-time basis or an as-needed basis, with an understanding of certain shifts until 8:30 pm EST

Additional information

Why our Customer Experience team members enjoy working at Silk & Snow:

• We prioritize diversity and inclusivity in our company culture
• Growth opportunities with an emphasis on hiring from within
• You will be exposed to a streamlined training process and receive guidance and support that will set you up for success during and after training
• You can access our LifeSpeak learning platform with lots of free courses taught by experts to support your personal and professional development
• We offer a competitive benefits package, which includes but is not limited to medical, dental, and vision. Additionally, we offer paid time off
• Employee discount on all products and a free mattress and bedding set offered upon completion of the probationary period
• Make a meaningful impact on our customers' sleep habits, contributing to their overall well-being
• We foster a healthy work-life balance with our company's supportive environment
• This is not just a job but a CAREER with potential opportunities for growth and advancement

At Silk & Snow, we create products that turn your house into a home. We help bring affordable luxury to our customers every day by providing them with meticulously crafted and manufactured sleep products that elevate your personal sanctuaries and give you the rest you deserve.

We make every decision by following three principles. We always use better materials, ensure that every product is thoughtfully manufactured, and above all, ensure transparency in everything we do. We're proud of our products, and we want to give our customers the confidence to know that they are purchasing better products for their family, their home and the planet.

Senior Director, Customer Experience
Apply ( Location:Montreal, Quebec, Canada
+ Alternate LocationToronto, Ontario, Canada, Other Canada
+ Area of InterestCustomer Experience
+ Compensation Range CAD - CAD
+ Job TypeProfessional
+ Technology InterestServices & Software
+ Job Id
**Sr Director CX Americas Canada Theatre**
**Travel required: up to 40% travel**
**Location** **: Any location in Canada -(Montreal, QC or Toronto, On)**
**Meet the Team**
**Working in direct alignment with the Canada sales leaders, this leader will drive an integrated team approach managing our Customer Success and Service Delivery teams, ensuring customers business outcomes are accelerated and realized resulting in the derisking of software renewals and growing annual recurring revenue.**
**Reporting to the Senior Vice President, Customer Experience, Americas, and leading an organization of approximately 70 employees, this Senior Director will manage, lead and operate an integrated services and customer success P&L. They will also lead from the front in terms of customer presence, impact and influence. The role requires a strong combination of general management experience, customer facing expertise, service delivery business experience and a consistent record of managing a complex P&L while transforming the business (roles, results, and business model) and team.**
**Your Impact**
**The Senior Director, CX Americas Canada Theater is responsible for $38M advanced services revenue and adoption of over $100M in software ARR across our Enterprise, Commercial and Public Sector segments. They will be responsible for leading, building and growing the Customer Experience business. This leader will drive customer management, delivery excellence, and the customer success motions to optimize a personalized, predictive, and proactive customer experience.**
**The Senior Director of CX must be completely "comfortable being uncomfortable" and lead in a selfless, agile and urgent manner, while fostering a culture of inclusion, belonging and empowerment.**
**Minimum Qualifications:**
+ **Bachelors Degree and 15+ years experience in the software, services or technology industry sector with validated general management experience**
+ **Shown organizational financial responsibilities of a services and/or product P&L.**
+ **Experience leading a customer experience, customer success-oriented function**
+ **Must have 7+ years of proven leadership capabilities, having led teams who develop and deliver a complex portfolio of products.**
**Preferred Qualifications:**
+ **Demonstrated expertise in at least one technology or architecture, with the capability to discuss it knowledgeably.**
+ **Has familiarity with AI tools and demonstrates leadership in adoption and use of AI**
+ **Proven experience in a sales-oriented executive role, with a strong track record of accomplishments. Must be detail-oriented and comfortable operating in a fast-paced environment.**
+ **Experience in program execution with a history of working in large-scale multinational corporations.**
+ **Comprehensive understanding of partner channels and experience managing a scaled customer portfolio.**
+ **Strong customer focus and strategic thinking skills, with a history of challenging existing processes to enhance customer satisfaction and renewal rates.**
+ **A technical degree**
+ **Bi-lingual (English/French)**
+ **Ability to acquire government security clearance**
**Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.**
**We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.**
**At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.**
**Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.**
**We are Cisco, and our power starts with you.**
**Message to applicants applying to work in the U.S. and/or Canada:**
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees haveaccess ( to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
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Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Job Description

Job Description

The Coordinator, Customer Experience is a critical support role that assists the sales team with administrative tasks, urgent inquiries, and interactions with customers and internal resources. This role plays an essential part in fostering and maintaining quality relationships with customers, industry organizations, and suppliers of medical equipment.

PRIMARY RESPONSIBILITIES

• Respond to customer inquiries regarding equipment coverage and proposals for adding equipment.
  
• Support sales efforts, including onboarding new customers and fostering relationships within those organizations.
  
• Manage the high-value estimate process by overseeing service event approvals, coordinating supplier communications, and ensuring timely processing.
  
• Oversee the preventative maintenance process to ensure required services are completed on schedule and documented.
  
• Maintain accurate information in the CRM system, including updates on equipment coverage, decommissioning processes, suppliers and new service providers.
  
• Monitor and track purchase orders, coordinating renewals and ensuring accuracy in associated equipment lists.
  
• Conduct data research to facilitate the timely turnaround of critical quotes.
  
• Generate and run reports to support customers and sales activities.
  
• Coordinate trade show participation, including registration, promotional materials, and booth setup and engage in industry and professional association activities.
  

Requirements

EDUCATION & TRAINING

• Diploma or Bachelor's Degree, preferably in Sales, Account Management, or Business Administration.
  
• Formal post-secondary education is valued, but equivalent customer service or administrative experience will also be considered.
  

WORK EXPERIENCE & ACCOMPLISHMENTS

• 3+ years of customer service or inside sales in the healthcare industry.
  
• Experience with the healthcare industry is required, preferably with medical equipment (specifically in diagnostic imaging or laboratory).
  
• Service/warranty management experience is highly beneficial.
  

SKILLS & COMPETENCIES

• Communication: Excellent verbal, written, and listening skills; ability to present information effectively.
  
• Customer Centric: Strong interpersonal skills and the ability to manage customer interactions professionally.
  
• Dependability: Follows through on commitments and meets deadlines.
  
• Planning & Organization: Effective time management, prioritization, and resource planning.
  
• Technology Proficiency: A working knowledge of CRM systems and Microsoft technology.
  

Other

• You must maintain a fully functional home office for a remote work environment.
  
• Intermittent travel to head office (Vaughan-Concord region) will be required when business needs dictate.
  
• Limited travel is required for trade shows and assisting the sales team with customer presentations.
  

Benefits

• Base salary and annual performance bonus.
  
• HOOPP pension.
  
• Extended healthcare benefits.
  
• 3 weeks PTO.
  

Apply now to join this rapidly growing Canadian company led by an experienced CEO.

Job Description

Job Description

BRC is seeking an enthusiastic and detail-orientated Senior Manager, Customer Experience to join our growing and dynamic Customer Experience Team at BRC. BRC is a highly efficient and flexible manufacturing facility located in Georgetown, ON specializing in case good production for furniture.

THE OPPORTUNITY:

POSITION SUMMARY

The Senior Manager, Customer Experience, is responsible for creating, implementing, and championing a strategic culture of Customer satisfaction at BRC. As a member of BRC’s Management Team they will develop best practices and implement progress within these departments in accordance with BRC’s vision and core values.

RESPONSIBILITIES

• Lead and coach the CE Manager and Team Lead’s who are responsible for the Customer Experience, sign off Drawings, Claims and Order Entry teams.
• Oversee the implementation and maintenance of all software solutions for Customer Experience including the implementation of new software solutions.
• Responsible for assisting with the onboarding of new dealers and ISR’s to ensure they are trained on products, processes, and solutions.
• Develop, maintain, and continue to grow a high level of knowledge of BRC’s products.
• Develop, maintain, and continue to grow a high level of knowledge of BRC’s processes; offering insights to improve and enhance.
• Coordinate bi-monthly events for all departments within the Customer Experience team to boost morale and teamwork.
• Establish and lead a high-performance team to meet and exceed customer satisfaction and win more project business.
• Drive individual accountability among members by leading by example and regularly holding 1:1s with your team members.
• Create, deliver, and analyze performance metrics for your teams. Identify problem areas and take appropriate action.
• Provide coaching and training to all employees on your team. Provide feedback and direction on a regular basis. Actively manage poor performance and address issues amongst the team in a timely manner.
• Create job breakdowns and launch TWI training for all new and existing team members.
• Expertly handle Customer service inquiries which may be escalated from Managers, from priority dealers and/or from ISR’s.
• Oversee and manage any contracts, such as government or state contracts within Canada and the USA.
• Participate in the Steering committee for new product development. Ensure feedback from the design team is being addressed and reviewed for product improvements and potential new products developed.
• Ensure appropriate resources and coverage of all areas.
• Other duties as assigned

Requirements

BRC is seeking passionate candidates who possess the following experience and competencies:

To be able to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• A degree in business, Project Management or related field
• Strong demonstrated customer service and troubleshooting skills
• 5 - 8 years of experience to leading and directing a team
• Ability to supervise employees, including organizing, prioritizing, scheduling work assignments as well as measuring and reporting results
• Ability to analyze and interpret client needs and offer the appropriate options, solutions, and resolutions required
• Proven conflict resolution, negotiation, and objection handling skills
• Ability to respond and adapt quickly in a dynamic and changing environment
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
• Good training, coaching, and mentoring skills
• Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
• Able to effectively communicate both verbally and in writing
• Ability to coordinate and organize meetings, exhibits, and other events
• Ability to adapt to and learn fast new software
• Computer literate, including effective working skills of MS Word, Excel and e-mail
• Professional telephone manners
• Attention to detail in all areas of work

Working conditions

The working conditions described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manual dexterity required to operate telephone, computer and peripherals.
• Interacts with employees, management and the public at large.
• Noise, due to ringing phones, is unavoidable.
• Overtime may be required.

Benefits

Why Work for BRC?

• Inspiring team committed to a diverse, inclusive, and safe workspace.
• Opportunities for growth and advancement
• Various social and recreational activities
• Flexible, hybrid schedule offering work from home and in-office options

BRC is one incredible Team, delivering on the ultimate in Customer experience. If you want to join us on our journey, please submit your resume and cover letter by September 24, 2025.

Due to a high volume of applications, only those candidates who are selected for interviews will be contacted.

BRC endeavors to fill positions with the best available candidates who have the appropriate combination of education, experience, skills and abilities to successfully perform the duties of the position. BRC is committed to equity and values diversity. We welcome applications from qualified individuals of all genders and sexual orientations, persons with disabilities, Aboriginal persons and persons of a visible minority.

At BRC, we are embracing innovative technologies, and Artificial Intelligence (AI) may be used to pre-screen applicants to enhance our recruitment process. AI-driven tools help us streamline candidate sourcing, improve the quality of our hiring decisions, and ensure a more efficient and personalized experience for both candidates and hiring teams.