6,665 Customer Service And Helpdesk Customer Service jobs in Canada

Job Description

Job Description

As leaders in the service industry, we pride ourselves on our stellar 4.9 rating on Facebook and Google. With decades of expertise providing top-notch service to over 10,000 satisfied customers, Allbrite Glass & Tint specializes in Auto, Home, and Business Glass & Tint solutions and remains committed to being Kitchener-Waterloo, Cambridge, Guelph, and Woodstock Regions' premier service provider.

We are an ambitious company brimming with growth opportunities. With a fleet of service vehicles and a team of dedicated employees, we seek only the "best of the best" who are eager for a long-term career filled with growth and development. Are you highly energetic, motivated, and sporting a "winning mindset"? If so, we want you on our team! As an equal opportunity employer, we proudly consider all applicants without bias based on race, creed, color, sex, national origin, disability, or veteran status. Count on Allbrite Glass for Service You Can Trust!

• We are on the lookout for passionate, professional, Auto Service Advisors who excel at greeting customers and delivering an incredible WOW SERVICE! experience throughout the repair process while adeptly managing and organizing a significant amount of the branch’s administrative tasks.
• We offer training for the right candidates who thrive on working with people and providing exceptional value!

Why should you become part of our team? Check out what's in it for you!

• Numerous opportunities for advancement
• Training, Career Growth & Positive Life Development
• We're here to help you achieve your personal & professional aspirations
• A fantastic working environment
• Paid vacations AND birthdays
• We advocate for your livelihood
• We treat you with respect and like family
• Opportunity to earn more! (Up to $65k per Year)
• Bonuses & prizes available in addition to base pay
• We embody our core values

Requirements

• Be eager to pursue, develop, and engage in ongoing education.
• Adhere to the framework of company policies and procedures.
• Communicate with professionalism and respect towards clients, office personnel, and colleagues.
• Exude an outgoing, professional demeanour, a clean-cut appearance, and a driven and drug-free attitude.
• Actively participate in all mandatory staff meetings and training sessions.
• Contribute to fostering and sustaining a positive company morale and a friendly, professional work atmosphere.
• Strive to work diligently, intelligently, and effectively.
• Exhibit a top-notch service attitude towards customers and possess an exceptional telephone manner.
• Maintain a tidy and presentable appearance at all times.
• Hold a valid driver’s license.
• Professionally manage incoming calls from policyholders, insurance agents, and retail & commercial clients.
• Embrace and be inspired by our Core Values, Brand Promise, and Company Purpose.
• Comply with all training in our Client Service Advisor, Job Dispatch, and Inbound & Outbound Playbooks.
• Skills / Requirements
• Outstanding sales skills.
• Prior experience in customer service.
• Proficiency in Point of Sale Systems and Microsoft Office.
• Understanding of computer and telephone systems.
• Familiarity with auto glass products, installation, and repair processes.
• Knowledge of scripting and claims processing procedures for the designated insurance company.
• Capability to operate computer and telephone systems while seated for long periods.
• Ability to communicate warmly, maintain composure, and build rapport with peers, stores, and customers.
• MUST BE ABLE TO REPORT TO KITCHENER FOR TRAINING

Benefits

• Exceptional training and development opportunities
• Flexible scheduling options
• Incentive program for sales performance
• Uniform allowance
• Comprehensive Health and Dental Benefits
• Gym Membership Benefit
• Take your birthday off with pay
• Earn up to $65,000 annually
• Submit your application with confidence – apply today!
• We appreciate the interest of all candidates. Only those selected for further consideration will be contacted.

Job Description

Job Description

Salary:

Client Service Associate Successful Investor Wealth Management Inc.

We are an established wealth management and investment publishing firm with 25+ years experience in subscription marketing and independent portfolio management with assets under management verging on $1 billion and growing.

Successful Investor Wealth Management (SIWM) is actively seeking a client service professional with strong relationship management skills who will provide excellent quality service to high-net-worth clients and contribute to the growth of the organization. Working in concert with the Portfolio Management team the ideal candidate will have a minimum of 3-years experience working as a Client Service Associate or similar role at a wealth management and/or asset management firm.

As theClient Service Associate, you are the first point of contact for all incoming client calls and email inquiries and you maintain the utmost professionalism in each of your interactions. You are a highly motivated and customer-focused individual who is responsible for assisting customers with their account needs through daily interaction while building excellent rapport and relationships with them. You work closely with our Wealth Management team to help the department run smoothly and enhance the overall experience for our clients.

KEY RESPONSIBILITIES:

• Receive all inbound Wealth Management phone calls and service email inquiries from clients and prospects.
• Manage and prioritize client inquiries and requests as they come in; Acknowledge, troubleshoot, and follow up as necessary to provide timely and accurate resolution via phone and email.
• Liaison with the appropriate team members for assistance and escalate as required to quickly resolve client enquiries where they fall outside first line response.
• Engage with clients in a professional manner while actively listening to their concerns.
• Foster strong long-lasting relationships with clients by providing exceptional client support and upholding our customer-first culture.
• Develop expertise and knowledge regarding our wealth management services, software, procedures, and paperwork to ensure optimal client service and assistance.
• Provide first line response to client inquiries and recordkeeping requirements including:
  • New account opening documentation preparation, review, and approval before submitting to custodian.
  • Co-ordinate and lead RRSP/RRIF, LIRA/LIF conversion.
  • Co-ordinate and lead client tax enquiry resolution.
  • Answer general account questions i.e., about TFSAs, RRSPs, RESPs, beneficiaries, NBIN fees, management fees, deposits, and withdrawals, etc.
  • Process personal information updates/changes.
  • Assist with on-line web access - password setup and reset, download statements and missing tax slips for clients.
  • Provide account balances.
  • Initiate the process to execute account cash calls, EFTs, contributions, withdrawals, deposit requests and beneficiary changes on registered accounts.
    

• Act as the back-up Estate Associate.
• Record/update customer information within our CRM database.
• Assist with client onboarding for new and existing clients.
• Assist and provide administrative support to the Wealth Management and Sales team members for additional client care, reporting, marketing efforts and special projects as required.
• Coordinate client meetings and prepare client portfolio review packages and presentation material.
• Coordinate and process various mailouts to clients including quarterly invoicing, client letters, pooled fund statements & holiday/birthday greeting cards.
• Handle all administrative tasks in the wealth management department and other admin work as required.

REQUIREMENTS (Qualifications, Experience & Skills):

• Bachelors degree in business or related field.
• 3+ years customer service experience.
• Previous office administration experience.
• Previous Wealth Management/Financial Services/Brokerage experience.
• Solid Knowledge of investment industry and best practices.
• Strong command of the English language, both verbal and written
• Proficiency in Microsoft Word & Excel.
• Completion of CSC (Canadian Securities Course) is considered an asset, but not required.
• Customer focused and service driven.
• Pleasant telephone manner with exceptional conversation skills.
• Excellent communication skills with the ability to interface and articulate well with all employees and clients in a highly professional, timely and friendly manner.
• Ability to work well with others and take direction as necessary.
• Strong attention to detail and accuracy.
• Ability to solve, prioritize and manage multiple client inquiries and department tasks simultaneously.
• Punctual and dependable.
• High energy, organized, and resourceful.
• Ability to self-manage, show initiative and be proactive.
• Strong task ownership and follow through.

Located near Yonge St. and Sheppard Ave. in North York, Toronto. We are seeking a dynamic and adaptable team member who can thrive in a hybrid work environment, combining the best of both remote and in-office work to achieve our goals.

Pre-employment work references, credit and criminal background checks are required.

Successful Investor Wealth Management Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Description

Job Description

Salary: 50,000 - 60,000

At Group Medical, we are committed to helping great ideas reach their fullest potential. Our diverse team delivers innovative solutions across both emerging and established business sectors, with a focus on creating meaningful impacts in the communities we serve.

We are looking for a Client Service Coordinator to join us in a permanent, full-time role focused on supporting clients. Youll play a foundational role in shaping how we deliver compassionate, personalized supporthelping set the stage for future growth.

In this position, youll serve as the main point of contact for clients, guiding them through onboarding and ensuring they have the resources they need for successful outcomes. Your communication skills, attention to detail, and ability to manage sensitive cases with care will be key to your success.

Key Responsibilities

Client Support

- Manage inbound and outbound calls to assist clients.

- Guide clients through onboarding, including portal registration and information verification.

- Address client questions and concerns with empathy, patience, and professionalism.

- Build strong relationships and maintain ongoing communication to ensure a positive experience.

Program Coordination

- Assess individual cases to determine the most appropriate solutions.

- Coordinate with external partners and service providers as needed.

- Monitor progress and ensure timely follow-up and resolution for each case.

Compliance and Documentation

- Uphold confidentiality and follow privacy standards in all interactions.

- Maintain accurate records of client communication, case updates, and next steps.

- Stay informed on current processes, programs, and tools to support access and service delivery.

Qualifications and Skills

Required:

- 1+ year of experience in customer service, advocacy, or support roles.

- Strong communication skillsboth verbal and writtenwith a high level of empathy.

- Comfortable navigating web-based systems and internal platforms.

- Organized, proactive, and able to work independently in a fast-paced environment.

- Professionalism and discretion in handling sensitive or confidential information.

Preferred:

- Experience in support services or case coordination.

- Familiarity with privacy standards and best practices for data protection.

- Bilingual or multilingual skills are an asset.

What We Offer

- Meaningful Work: Help people gain access to essential and often life-enhancing services.

- Autonomy & Ownership: A chance to shape how this role evolves in a growing organization.

- Supportive Culture: Work with leaders who value empathy, accountability, and your growth.

- Long-Term Opportunity: This is a permanent position with room to grow and develop.

Job Description

Job Description

We are in need of a Client Service Representative who is passionate about working in a dynamic team-oriented setting as part of a diverse, future-focused organization. Our corporate office is located in the Richmond area and we are taking charge of the launch of our telecommunications client’s newest products and technology. Our Client Service Representative is on the front lines of working with customers, establishing and maintaining relationships, and bolstering our clients' acquisition and retainment rates.

This candidate to join our team would be dedicated to advancing our values, compassionate with people, and exceptional at delivering results for our renowned clientele.

Responsibilities of our Client Service Representative:

• Communicate and directly assist customers to complete the sales process with qualifying customers after presenting all relevant information on product offerings
• Manage and assist the full sales cycle and on-boarding of new customer accounts
• Provide necessary information on the newly released products
• Understand and learn our products inside and out to be able to answer any questions regarding the Home technology and the sales process
• Report daily and weekly sales metrics for each client with the rest of the Sales and Client Services team for easy forecasting and projections
• Acknowledge specific and individualized customer needs throughout the sales process and resolve all inquiries
• Work with other Client Service Representatives and the sales support team to ensure the success of product rollout and customer satisfaction
• Ensure ultimate customer satisfaction in products/services and provide a professional and complementary client service experience

Requirements of our Client Service Representative:

• A High school diploma or equivalent is required
• Experience in customer account management, sales, hospitality, or retail-like fields is preferred
• Confidence that is utilized reassuringly while explaining product features and benefits
• Self-motivated, with the ability to complete tasks effectively with minimal supervision
• A passionate individual with the dedication to solving customer problems and fulfilling their needs
• High level of professionalism and exceptional communication skills

Job Description

Job Description

CARSTAR® Canada is seeking a Client Relations Advisor to work in their growing Contact Centre in Hamilton, Ontario. As a Client Relations Advisor with CARSTAR® you will be responsible for fielding inbound and outbound calls from clients seeking accident assistance, estimate and repair appointments and answers to general inquiries. This is a great opportunity for someone seeking an entry-level position in an office environment setting with part time hours. CARSTAR® is North America’s largest franchise network of independently owned and operated collision repair facilities with more than 700 locations in 35 states and 10 Canadian provinces. A part of the Driven Brands family of automotive aftermarket franchise brands, CARSTAR delivers national scale, premier vehicle repairs, repeatable outcomes and the industry’s highest customer satisfaction ratings. CARSTAR has maintained its commitment to give back to the communities it serves through a variety of fundraising initiatives, including raising over $4 million for cystic fibrosis research, care and advocacy across North America. CARSTAR® is seeking candidates who can commit to 30 hours/week.  Open availability is preferred. The starting wage is $6.00/hour. Call Centre Hours of Operation are: Monday to Friday 8am -9pm Saturday and Sunday 8am-4pm Responsibilities include but are not limited to: * Function as an expediter of all incoming and outgoing calls * Manage and coordinate appointments * Book estimates and answer customer inquiries * Conduct customer experience follow-up calls * Work closely with the Contact Centre Team to implement project initiatives * Ensure the proper processes are being following and task deadlines are being met * Properly manage customer information utilizing internal data systems * Flexible/adaptable to constant change Qualifications and Competencies: * Bilingualism (English/French) is an asset * Strong communication skills (reading, writing, speaking, listening) * Experience in a Contact Centre environment or related field is preferred * Shows predominate skills in computer literacy * Good organization and time management skills * Works well independently in a fast paced environment * Works well under pressure * Experience in the automotive industry and asset (but not required) Currently this position is remote (work from home) and will be transferred to work in the Hamilton office pending public health recommendations. About Driven Brands: Driven Brands™, headquartered in Charlotte, NC, is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash. Driven Brands is the parent company of some of North America’s leading automotive service businesses including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, and CARSTAR®. Driven Brands has more than 4,300 locations across 15 countries, and services over 50 million vehicles annually. Driven Brands’ network generates more than $1 billion n revenue from more than 3 billion in system-wide sales.

Job Description

Job Description

Benefits:

• Health and Dental Benefits
• Bonus based on performance
• Competitive salary
• Opportunity for advancement

Are you outgoing and client focused? Do you enjoy working with the public? Looking for meaningful work at a competitive wage? Then reach out to me!

Responsibilities
The successful candidate with be the face and first voice of our Agency. You would work 4 or 5 days per week. As clients walk in, call in or email in, you would assist to directing the client to the correct person at the Agency. You would also assist with client payments, basic account questions/changes/added sales, and book review appointments with our Advisors.

Position Requirements:

• Proven track record in customer service.
• Self-motivated.
• Ability to relate to customers.
• Strong communication and interpersonal skills.
• Strong work ethic with a total commitment to success each and every day.
• Organized, with the ability to problem solve.
• Ability to work as a team.
• Attention to detail.
• Strong understanding of social media/ technology.

Qualifications: You would be required to obtain your Other Than Life (OTL) General Insurance License if not already held. Previous insurance experience in various property and casualty disciplines, such as underwriting, claims, sales or service would be an asset.

Agency pays for all training and education costs.

Job Description

Job Description

Durward Jones Barkwell is one of the largest public accounting firms in the Niagara/Hamilton/Halton region with offices spanning from Burlington to Welland. DJB Wealth Management Inc. originated in 2014, and is a company owned by Durward Jones Barkwell & Co. LLP. At DJB Wealth Management Inc., we help clients to realize their goals through a truly integrated wealth management service. Our team of dedicated Certified Financial Planner™ professionals will work with clients to achieve their financial goals and objectives. Using a flexible, tailored approach, combined with our expertise in business and personal financial planning, we assist our clients in developing strategies and plans that best suit their needs.  As one of Hamilton-Niagara’s Top Employers for 2025 and one of Canada's Top Small & Medium Employers for 2025, we lead in offering our employees an exceptional place to work. We provide all of our employees: * Competitive compensation and benefits package * Flexible work/life balance and summer hours * Professional development, learning, and growth support * A dynamic team of employees who desire to see everyone succeed!  Our Burlington, Hamilton, or St. Catharines office has an immediate opening for a full-time Wealth Management Client Service Associate. Reporting to Vice President, you will be responsible for: * Manage client communications (calls, emails, messages) and coordinate meetings with clients, planners, accountants, and portfolio managers * Respond to client inquiries and service issues; provide monthly reports upon request * Handle incoming mail, faxes, and email communications * Provide administrative support for financial plans and assist in scheduling with internal and external stakeholders * Maintain accurate client records in the CRM and custodian systems (TriCert, NBIN, etc.) * Liaise with custodians and insurance providers (e.g., HUB, Manulife) for administrative tasks and documentation * Prepare and track financial planning invoices * Organize client meeting materials, onboarding forms, and compliance documentation (LOE, TCP, W-8BEN-E, etc.) * Assemble welcome packages, financial planning binders, and courier documents * Track investment transfers and communicate updates for next steps * Schedule regular review meetings between clients, advisors, and accountants * Support tax season by preparing reports for accountants * Participate in maintaining a collaborative, values-driven team environment * Perform other administrative tasks as needed The successful candidate will have: * Post-secondary education in business administration, finance, or a related field; equivalent work experience will be considered * Previous experience in Wealth Management, Financial Planning, or a professional services/public accounting firm is an asset * Strong written and verbal communication skills, with a client-first approach * Excellent organizational skills and attention to detail, with the ability to manage multiple tasks in a fast-paced environment * Proven problem-solving abilities and a proactive approach to handling client inquiries and service issues * Demonstrated ability to maintain confidentiality and exhibit a high level of professionalism * Team-oriented with the ability to work effectively with internal teams and external partners * Basic knowledge of financial planning and investment processes preferred * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint) * Experience with software such as Salentica CRM, Doc.it, ShareFile, DocuSign, Caseware, Box, and custodian platforms is an asset If you are a confident, dedicated and hardworking professional who is motivated to achieve high standards of quality service and value to clients, we would we love to hear from you! We appreciate all who express interest; however, only those selected for an interview will be contacted. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, DJB will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. Please inform Human Resources of the nature of any accommodation(s) that you may require.

**Work Location:**
Toronto, Ontario, Canada
**Hours:**
37.5
**Line of Business:**
TD Wealth
**Pay Details:**
$52,700 - $74,400 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
The Client Service Associate (CSA) provides a high level of dedicated sales and service support to TD Wealth Financial Planners by providing them with assistance in the three main CSA activities: progress review, client contact and business building. The CSA aims to provide a legendary experience at every client interaction. The CSA has a significant impact on the net asset growth, revenue, LEI and efficiency of the Financial Planners' book of business.
In this role, you will provide a high level of dedicated sales and service support to TD Wealth Financial Planners (FP) in progress reviewing, client contacting and business building. Furthermore, you will:
+ Respond to client and FP inquiries providing options and solutions, while following policies and processes on time
+ Conduct transactions and activities that require expert knowledge across a broad range or variety of products, processes or systems and could be categorized as moderate to high risk
+ Assist in the timely and accurate completion of new account openings, account and cash transfers, iforms and other administrative documents and transactional requests for planners and clients as well as advising them when required
+ Provide the FPs with sales support by identifying net asset growth and revenue opportunities and contacting prospective clients
+ Gather and analyze data to identify and solve complex problems, escalate as required
+ Build a positive experience at every interaction and look for ways to continually improve sales and service
+ Participate fully as a member of the team, support a positive and service-oriented work environment
**Job Requirements:**
+ University / college diploma and/or minimum 2 years of industry experience
+ Canadian Securities Course (CSC)
+ Completion of Conduct and Practices Handbook (CPH) course within 6 months of start date
+ Advanced knowledge of business, operations and regulatory environment
+ Specialized expertise in performing diverse tasks that are highly complex, involving multiple steps, systems and jurisdictions
+ Strong communication skills with ability to work collaboratively and independently, provide assistance and build relationships
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.