4,391 Customerservice jobs in Canada

Job Description

Salary:

About the Company

Canadian Fiber Optics (CFOC) and Northern Lights Fiber is committed to bridging the digital divide: we bring best-in-class broadband internet to rural and underserved markets. We are built on a foundation of Courage, Curiosity, Compassion and Humility. And the truth is we love what we do! Bringing communities together is a powerful thing, and we are proud of the impact we make in the lives of our customers.

Job Summary:

We are seeking a reliable, and customer-focused Customer Care Advisor to join our growing team. We are looking for someone energetic, outgoing, and driven to exceed customer expectations. The ideal candidate will bring a strong background in customer service, technical support, and sales, preferably with call center experience and a passion for creating positive customer experience.

What you will be doing:

• Engage with residential and business customers via phone, email, and chat to provide solutions related to product knowledge, billing, collections, technical support, and retention.
• Troubleshoot and resolve technical issues, including Wi-Fi connectivity and service interruptions.
• Guide customers through service upgrades and activate new features as needed.
• Retain customers by offering solutions and alternatives during cancellation inquiries.
• Handle

Job Description

Salary:

STRAND IS LOOKING FOR A CUSTOMER CARE TECHNICIAN

Strand is seeking a Customer Care Manager to join our team. As a Customer Care Technician you will work alongside the Customer Service Team, managing homeowner care processes, resolving deficiencies, and coordinating with trades and contractors across multiple project sites. This is a full-time position.

WHO IS STRAND?

Strand is a Vancouver-based real estate company active across North America. Since 1976, Strand has acquired, developed, and financed a portfolio of real estate assets valued at over $16 billion and comprised of over 47,000 homes.

Strand has been actively involved in many real estate sectors, including the acquisition of development sites, the development of highrise condominiums, multi-family apartment buildings, single family communities, office towers, and industrial projects, as well as providing financing to developers for residential and commercial developments throughout North America.

While Strand has preferred to maintain a low profile, consistent with the philosophy of its key stakeholders, Strand has established a reputation for integrity and success in its real estate dealings.

WHY JOIN STRAND?

Strands development business is innovative, dynamic, and expanding. This is an opportunity for the successful candidate to join a team of professionals in an inclusive and collaborative environment that fosters professional development and success. Strand is a progressive business that prioritizes culture and rewards entrepreneurial spirit and ingenuity while providing opportunities for its employees to grow with the company, both professionally and financially. Strand has Deep Roots and Big Plans.

QUALIFICATIONS

• Minimum 35 years of experience in homeowner care, construction, or a related field, with at least 2 years in a supervisory or managerial role
• Strong understanding of residential construction and deficiency resolution (drywall, painting, carpentry, caulking, etc.)
• In-depth knowledge of home warranty programs and experience managing warranty claims and processes
• Proven ability to manage warranty programs and post-occupancy care processes
• Experience coordinating and overseeing multiple trades and contractors
• Excellent problem-solving skills with the ability to troubleshoot common issues (plumbing, HVAC, electrical)
• Exceptional customer service and conflict resolution skills
• Strong leadership qualities with the ability to manage and mentor a team
• Effective communication skills, both written and verbal, with a professional and empathetic tone
• Highly organized with the ability to manage multiple homeowner requests and service workflows simultaneously
• Proficient in Microsoft Office 365 (Excel, Word, Outlook), Adobe, and construction or CRM software
• Comfortable using custom homeowner care software platforms; tech-savvy and quick to learn new tools
• Able to work independently and collaboratively with internal teams, trades, and external partners
• Knowledge of BC Building Code and residential construction standards is an asset
• Valid drivers license and access to a reliable vehicle

DUTIES & RESPONSIBILITIES

As a Customer Care Manager, you will be responsible for the following tasks:

• Liaising with homeowners and responding to various requests and concerns throughout the pre-completion process
• Monitoring homeowner inquiries and collaborating with the Marketing, Development, Customer Care, and Construction departments to resolve issues
• Ensuring all pending paperwork and special requests are addressed, including those related to parking and/or completion dates
• Recording all necessary verbal correspondence in the homeowners file
• Acting as the main point of contact with Construction for all key and fob coordination, including tracking in the database
• Performing pre-orientation quality control assessments of units and common spaces
• Performing handyman repairs within rental and condominium units as required.
• Coordinating and conducting Developer and Homeowner Walkthroughs with the Construction team
• Collaborating with internal departments to establish and maintain Completion and Possession Schedules
• Certifying that units are complete and deficiency-free, following the General Contractors declaration of completion on a per-unit basis
• Coordinating with trades and sub-trades
• Recording deficiencies electronically and forwarding them to the appropriate parties within 24 hours
• Tracking, reporting, and following up with Construction to ensure completion of Homeowner Walkthrough deficiencies
• Initiating follow-up with homeowners who have not yet scheduled an appointment
• Issuing keys and Homeowner Manuals (including warranty, care, and maintenance information) to purchasers
• Distributing, saving, and filing all applicable forms and correspondence related to each purchaser
• Forwarding signed warranty certificates to the home warranty provider
• Preparing weekly project summaries of upcoming completions and final dates
• Scheduling post-completion appointments and ensuring all deficiencies are signed off by the purchaser, deficiency technician, and/or trades
• Forwarding all service and key requests and assisting in coordinating appointments with homeowners and trade personnel
• Gathering information for the Homeowner Manual by:
  - Contacting trades and suppliers to confirm specifications
  - Collecting and compiling warranty, care, and maintenance information
  - Creating an accurate trade contact list
  - Digitizing and recording all warranty, care, and maintenance information
• Preparing and compiling the Homeowner Manual for internal sign-off
• Other duties as required

BENEFITS

Strand is proud to foster a culture of collaboration, innovation, growth, and the betterment of all those who dedicate themselves to the realization of its objectives. True to the companys nature as a family of professionals, we are committed to making continued investments in our people. Strand provides a very competitive compensation structure and benefits package that includes the following:

• Generous Extended Health and Dental Plan
• Professional Development, Mentorship and Education Programs
• Strand Employee Wellness Program exceeding industry standard

HOW TO APPLY

If you meet the above qualifications and are interested in this role, please send your resume to While we thank all candidates for their interest, only selected individuals will be contacted.

Job Description

CSN Dana’s in Fredericton, NB, is a locally owned & operated collision repair facility established in 1979. Customer service has been the cornerstone of our business for over 40 years. Our promise to our customers is to repair your vehicle as if it was one of our own – with safety, care and integrity. Our repairs are carried out by highly skilled licensed professionals and trained technicians, using modern equipment and materials so that you can get back on the road safely.

Customer Care Associate

Responsibilities (include, but are not limited to):

• Answer and

Job Description

WHO WE ARE

We are a local family-owned dispensary that is expanding into Toronto from Maryland, USA. Our retail store is fully licensed to provide cannabis products to customers in Ontario. We are excited to bring our many years of cannabis experience from the USA into Canada! At Herbiculture, we believe that every team member plays a vital role to our success and we rely on each other to foster our growth both professionally and personally. Our team members work in manners that respect each other and hold each other accountable to do the right thing every day. If you want to work in a fast-paced startup company where your ideas will be heard, we’re the company for you! You will be able to make an impact on our operations and be able to grow with the company. We are striving to be a positive addition to our community by providing a friendly and approachable environment for anyone who is interested in our products.

WHAT WE OFFER

• Employee discounts for our products
•  Environment where you are treated as a valued team member
• Ability to have your ideas heard and make positive changes in the company
•  Recognition of potential and performance
• Competitive pay
• Additional paid personal emergency days off

WHO WE ARE LOOKING FOR

This role is perfect for you if you are passionate and curious about the cannabis industry and products. Other people describe you as friendly and approachable and you would go out of your way to help others. You are a problem solver who listens keenly to what others are saying and interprets their needs accordingly. You enjoy sharing your knowledge and experiences by educating and recommending the best products that fit each customer’s needs. You strive to provide the best customer service that every customer deserves.  You are comfortable working in various roles where no two days would be the same and understand that you have to comply with rules and regulations that govern the Company. 

WHAT YOU WILL BE DOING

• Warmly greeting and welcoming each guest/customer
• Maintaining a clean, welcoming, and comfortable atmosphere for everyone in the store
•  Assisting customers by educating them about different promotions, products, and uses
• Ensuring every customer is aware of our promotions so they can get the best deal for their purchase
• Listening attentively to customers and recommending the appropriate products that fits their needs
•  Ensuring that storefront is sufficiently stocked and that products are correctly displayed
•  Efficiently operating the POS system, ATM terminals, and cash drawer in order to complete transactions and maintain accurate records
• Fulfilling cannabis orders 
• Executing proper opening and closing procedures so that the store is well maintained for optimal operation
•  Complying with Herbiculture’s policies, standards, and governing legislations
• Additional responsibilities specific to the client to whom the Customer Care Specialist is assigned may be given

YOUR ABILITIES:

•  Able to provide and maintain high standard customer service skills in a fast-paced and busy environment
•  Excellent verbal communication, interpersonal, and active listening skills
•  Problem solving, negotiating, mediating, and conflict resolution skills
• Ability to multi-task for extended periods of time
• Willingness to work flexible hours, including evenings, weekends, and holidays
•  Be detailed oriented
• Basic knowledge of math and computer functions
• Ability to work accurately, quickly, and efficiently

JOB REQUIREMENTS:

• At least 19 years of age according to the Cannabis Act and Regulations of Ontario
• A minimum of 2 years relevant experience in sales and/or customer service
• Ability to achieve a passing score for AGCO-required CannSell training course
• Comfortable with computers and other forms of technology

Preferred

·   High school diploma, or equivalent; Bachelor’s degree preferred

Other

·   Proficiency in Cantonese or Mandarin an asset

NEXT STEPS

If this sounds like you, then we want you to join us! Apply online with your resume and if we think you’re the person we’re looking for, we’ll reach out to learn more about you.

Herbiculture is dedicated to offer Equal Employment Opportunity. We welcome all applicants and employees equally regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinance. 

Job Description

Work for one of Canada's most recognized clothing retailers! Call Center Experience Required. This is a special seasonal project doing inbound customer service for 2-4 months. Job Duties: - Responding to customers via phone, email and chat within Service Level parameters - Assisting customers with product identification, description and purchasing - Trouble shooting issues on-the-spot, through detailed research, quick thinking and high-level customer service - Building strong customer relationships and creating positive experiences through advanced interpersonal skills - Managing multiple technological platforms to provide effective and efficient service to our customers Experience: - Call Centre Experience Required - Strong control of multi-tasking during live calls - Excellent verbal and written communications skills (Bilingual English/French an asset, but not required) - Must possess strong computer skills with proven speed and accuracy and a keen desire to learn and utilize new software/electronic applications - Consistent work ethic, attendance and punctuality - You are Proficient in Microsoft Office tools (or equivalent) - Outlook, Word and Excel - You have excellent time management with completion of assignments Possible Shift Times: - 12:30pm-9pm - 3:30pm-midnight - Must be available Weekends Requirements: - Internet min requirements 10mb - no hotspots - desktop computer must be hardwired in - Home WIFI network is password protected - Must have location in home free from distraction and noise - 1 Week of training in Mississauga - Must be available weekends To speed up the hiring process, apply directly to this position with your resume as a Word Document or PDF (Other formats will error). This will create a unique file for you in our system and a short questionnaire will be emailed and texted out to you. You can also email your resume to If your experience and preferences are a match for our role we will contact you. **Please complete the questionnaire to help speed up the hiring process** Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.

Job Description

Salary:

About the Company

Canadian Fiber Optics (CFOC) and Northern Lights Fiber is committed to bridging the digital divide: we bring best-in-class broadband internet to rural and underserved markets. We are built on a foundation of Courage, Curiosity, Compassion and Humility. And the truth is we love what we do! Bringing communities together is a powerful thing, and we are proud of the impact we make in the lives of our customers.

Job Summary:

We are seeking a reliable, and customer-focused Customer Care Advisor to join our growing team. We are looking for someone energetic, outgoing, and driven to exceed customer expectations. The ideal candidate will bring a strong background in customer service, technical support, and sales, preferably with call center experience and a passion for creating positive customer experience.

What you will be doing:

• Engage with residential and business customers via phone, email, and chat to provide solutions related to product knowledge, billing, collections, technical support, and retention.
• Troubleshoot and resolve technical issues, including Wi-Fi connectivity and service interruptions.
• Guide customers through service upgrades and activate new features as needed.
• Retain customers by offering solutions and alternatives during cancellation inquiries.
• Handle

Job Description

Are you ready to take the first step towards an exciting career in a company committed to your success? Marino’s Automotive Group is looking for a Part-Time Receptionist in Etobicoke!

The Receptionist will be the first point of contact for all incoming customers attending the dealership for an exceptional customer service experience. You will be responsible for coordinating all incoming inquiries over the phone from customers, directing customers to their respective department, and maintaining a high level of organization at the receptionist desk. If you are detail oriented, have a passion for customer service, and an ability to prioritize high volume tasks then this role is for you!

Job Duties:

• Work with customers to understand their needs.
• Confident in their approach with customers.
• Answer and direct phone calls in a prompt and friendly manner.
• Greet and assist customers as they come into the showroom.
• Experience communicating with clients in a professional manner via phone and email.
• Sustains a high attention to detail and a positive attitude in a fast-paced environment.
• Additional duties assigned.

Successful Candidates Possess:

• Experience in a receptionist role is considered an asset.
• 1-2 years of customer service.
• 1 year of administrative experience.
• Automotive experience is considered an asset.
• Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude.
• Excellent listening skills.
• Ability to problem solve and high attention to detail.
• Loves a fast pace environment.
• Computer skills and understanding of technology.

Why Work for Marino’s Automotive Group:

• A competitive benefits and compensation plan.
• A leadership team that believes personal growth, mentorship, ongoing training and support.
• As a family owned and operated organization servicing the GTA for 50 years, we have a family-like culture, where camaraderie and a sense of belonging make our workplace feel like a second home.
• A culture of inclusivity where every individual's unique perspective is valued and respected.
• We embrace a customer-centric culture, where every decision and action is guided by our commitment to providing exceptional service.

Marino’s Auto Group is committed to providing equal employment opportunities to all individuals, regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace.

We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.

Job Description

Be the First Face of Exceptional Service

MK Auto Group is a leader in collision repair, known for delivering outstanding service and top-quality repairs. At our Northwest Intact Service Centre, we’re looking for a professional and personable Customer Care Representative (CCR) who thrives in a customer-focused, fast-paced environment.

If you’re passionate about creating a smooth and positive experience for clients during a stressful time, this is the opportunity for you.

Your Role:
As a CCR, you’ll be the primary point of contact for customers throughout the repair process. From greeting customers to coordinating repair timelines, your role is key to building trust and ensuring satisfaction.

Key Responsibilities:

• Greet customers warmly and professionally in person and over the phone.
• Guide customers through the collision repair process.
• Schedule appointments and manage repair bookings.
• Coordinate with estimators, technicians, and insurance providers.
• Provide updates to customers on repair status.
• Handle documentation, invoicing, and file processing.
• Maintain a clean and welcoming front office environment.
• Support the team with administrative tasks as needed.

What You Bring:

• Previous experience in a customer service or administrative role (automotive or collision industry an asset).
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Positive attitude and a commitment to delivering a great customer experience.
• Proficiency with Microsoft Office; familiarity with Mitchell or other repair systems is an asset.
• Ability to work well in a team-oriented environment.
• High school diploma or equivalent required.
• Valid driver's license and a clean driving records

Why Join MK Auto Group?

• Be part of a team that’s passionate about quality and care.
• Comprehensive benefits and competitive compensation that includes:
  • Employee assistance programs;
  • Extended Health & Dental coverage.
  • RRSP matching up to 5%.
  • Paid vacation.
  • Daycare Reimbursement –up to $100/month per family.
  • Tool & Safety Boot Reimbursement –up to $150/year.
  • Employee discounts on automotive services.
  • Tuition reimbursement for trade certification.
• Ongoing support for learning and growth.
• Modern, professional facility with a customer-first culture.
• Opportunities to grow within a well-established and expanding group.

At MK Auto Group, we don’t just offer jobs — we help you grow a career. We are committed to supporting our team members both professionally and personally.

Apply Now.
Send your resume to
Only those selected for an interview will be contacted.

MK Auto Group is a dynamic and expanding organization made up of leading automotive companies specializing in collision repair, vehicle servicing, and custom styling. Our team of over 250 dedicated professionals proudly supports a growing network that includes CARSTAR Collision facilities, Country Hills Collision, Force Auto Styling, Calgary Rim Repair, and Elboya Mechanical.From expert repairs to complete vehicle transformations, MK Auto Group is committed to innovation, quality, and excellence in every aspect of the automotive experience.