54 Customer Success Engineer jobs in Montréal

About this role:

Kynetec is a global leading provider of market research insights, focused on animal health and nutrition. We are seeking an experienced Client Relationship & Business Development VP to play a key role in expanding and deepening our relationships with clients in the animal nutrition sector.

This role is a great opportunity for someone with a strong background in consumer insights (agency-side experience preferred), who understands the needs of animal nutrition clients.

If you enjoy managing the full research process - from writing winning proposals through to project delivery - and you are commercially minded and comfortable driving business growth through client engagement, we'd love to hear from you.

The position is full-time, permanent, and fully remote.

Requirements of this role:

• Expert level in Consumer Insights Market Research
• Degree in Market Research, Marketing, Analytics, Animal Health or Animal Nutrition
• Significant experience commercialising ad hoc market research studies
• Experience managing Animal Health, Pet Care, Pet Nutrition clients in a market research environment
• Experience managing end to end custom insight projects, including proposal writing
• Previous experience working in business development, sales or account management
• Extensive experience pursuing client leads and generating new leads for the business
• Extensive experience leading internal commercial / growth initiatives

Responsibilities of this role:

Commercial

1) Responsible for key account and growth account commercial targets

2) Execution of pro-active business development strategy

3) Actively pursue client leads and generate new leads for Kynetec

4) Lead internal commercial and growth initiatives

Management

1) Line manage 2 team members (Includes support with recruitment, staff management, resource allocation, project oversight, performance management, team engagement, development and training)

2) Manage project cost and profitability figures

Research Design & Proposals

1) Provide input for new product development and developing sales materials

2) Lead proposal development and pricing of complex market research projects

3) Has a deep understanding of the CI project bidding / cost estimation process including price and value discrimination techniques

Project Execution

1) Oversee project execution (quant and qual) and provide hands on support when required

Analysis & Reporting

1) Accountable for delivering client reports in line with project brief and business objectives

2) As needed, review client research reports, ensures delivery of impactful reports, including meaningful insightful deliverables answering key client business issues

3) Present results to clients

Client Management

1) Accountable for ensuring client expectations are fully fulfilled on all projects for which you are responsible

2) Consult clients on strategic objectives

About this role:

Kynetec is a global leading provider of market research insights, focused on animal health and nutrition. We are seeking an experienced Client Relationship & Business Development VP to play a key role in expanding and deepening our relationships with clients in the animal nutrition sector.

This role is a great opportunity for someone with a strong background in consumer insights (agency-side experience preferred), who understands the needs of animal nutrition clients.

If you enjoy managing the full research process - from writing winning proposals through to project delivery - and you are commercially minded and comfortable driving business growth through client engagement, we'd love to hear from you.

The position is full-time, permanent, and fully remote.

Requirements of this role:

• Expert level in Consumer Insights Market Research
• Degree in Market Research, Marketing, Analytics, Animal Health or Animal Nutrition
• Significant experience commercialising ad hoc market research studies
• Experience managing Animal Health, Pet Care, Pet Nutrition clients in a market research environment
• Experience managing end to end custom insight projects, including proposal writing
• Previous experience working in business development, sales or account management
• Extensive experience pursuing client leads and generating new leads for the business
• Extensive experience leading internal commercial / growth initiatives

Responsibilities of this role:

Commercial

1) Responsible for key account and growth account commercial targets

2) Execution of pro-active business development strategy

3) Actively pursue client leads and generate new leads for Kynetec

4) Lead internal commercial and growth initiatives

Management

1) Line manage 2 team members (Includes support with recruitment, staff management, resource allocation, project oversight, performance management, team engagement, development and training)

2) Manage project cost and profitability figures

Research Design & Proposals

1) Provide input for new product development and developing sales materials

2) Lead proposal development and pricing of complex market research projects

3) Has a deep understanding of the CI project bidding / cost estimation process including price and value discrimination techniques

Project Execution

1) Oversee project execution (quant and qual) and provide hands on support when required

Analysis & Reporting

1) Accountable for delivering client reports in line with project brief and business objectives

2) As needed, review client research reports, ensures delivery of impactful reports, including meaningful insightful deliverables answering key client business issues

3) Present results to clients

Client Management

1) Accountable for ensuring client expectations are fully fulfilled on all projects for which you are responsible

2) Consult clients on strategic objectives

About this role:

Kynetec is a global leading provider of market research insights, focused on animal health and nutrition. We are seeking an experienced Client Relationship & Business Development VP to play a key role in expanding and deepening our relationships with clients in the animal nutrition sector.

This role is a great opportunity for someone with a strong background in consumer insights (agency-side experience preferred), who understands the needs of animal nutrition clients.

If you enjoy managing the full research process - from writing winning proposals through to project delivery - and you are commercially minded and comfortable driving business growth through client engagement, we'd love to hear from you.

The position is full-time, permanent, and fully remote.

Requirements of this role:

• Expert level in Consumer Insights Market Research
• Degree in Market Research, Marketing, Analytics, Animal Health or Animal Nutrition
• Significant experience commercialising ad hoc market research studies
• Experience managing Animal Health, Pet Care, Pet Nutrition clients in a market research environment
• Experience managing end to end custom insight projects, including proposal writing
• Previous experience working in business development, sales or account management
• Extensive experience pursuing client leads and generating new leads for the business
• Extensive experience leading internal commercial / growth initiatives

Responsibilities of this role:

Commercial

1) Responsible for key account and growth account commercial targets

2) Execution of pro-active business development strategy

3) Actively pursue client leads and generate new leads for Kynetec

4) Lead internal commercial and growth initiatives

Management

1) Line manage 2 team members (Includes support with recruitment, staff management, resource allocation, project oversight, performance management, team engagement, development and training)

2) Manage project cost and profitability figures

Research Design & Proposals

1) Provide input for new product development and developing sales materials

2) Lead proposal development and pricing of complex market research projects

3) Has a deep understanding of the CI project bidding / cost estimation process including price and value discrimination techniques

Project Execution

1) Oversee project execution (quant and qual) and provide hands on support when required

Analysis & Reporting

1) Accountable for delivering client reports in line with project brief and business objectives

2) As needed, review client research reports, ensures delivery of impactful reports, including meaningful insightful deliverables answering key client business issues

3) Present results to clients

Client Management

1) Accountable for ensuring client expectations are fully fulfilled on all projects for which you are responsible

2) Consult clients on strategic objectives

About this role:

Kynetec is a global leading provider of market research insights, focused on animal health and nutrition. We are seeking an experienced Client Relationship & Business Development VP to play a key role in expanding and deepening our relationships with clients in the animal nutrition sector.

This role is a great opportunity for someone with a strong background in consumer insights (agency-side experience preferred), who understands the needs of animal nutrition clients.

If you enjoy managing the full research process - from writing winning proposals through to project delivery - and you are commercially minded and comfortable driving business growth through client engagement, we'd love to hear from you.

The position is full-time, permanent, and fully remote.

Requirements of this role:

• Expert level in Consumer Insights Market Research
• Degree in Market Research, Marketing, Analytics, Animal Health or Animal Nutrition
• Significant experience commercialising ad hoc market research studies
• Experience managing Animal Health, Pet Care, Pet Nutrition clients in a market research environment
• Experience managing end to end custom insight projects, including proposal writing
• Previous experience working in business development, sales or account management
• Extensive experience pursuing client leads and generating new leads for the business
• Extensive experience leading internal commercial / growth initiatives

Responsibilities of this role:

Commercial

1) Responsible for key account and growth account commercial targets

2) Execution of pro-active business development strategy

3) Actively pursue client leads and generate new leads for Kynetec

4) Lead internal commercial and growth initiatives

Management

1) Line manage 2 team members (Includes support with recruitment, staff management, resource allocation, project oversight, performance management, team engagement, development and training)

2) Manage project cost and profitability figures

Research Design & Proposals

1) Provide input for new product development and developing sales materials

2) Lead proposal development and pricing of complex market research projects

3) Has a deep understanding of the CI project bidding / cost estimation process including price and value discrimination techniques

Project Execution

1) Oversee project execution (quant and qual) and provide hands on support when required

Analysis & Reporting

1) Accountable for delivering client reports in line with project brief and business objectives

2) As needed, review client research reports, ensures delivery of impactful reports, including meaningful insightful deliverables answering key client business issues

3) Present results to clients

Client Management

1) Accountable for ensuring client expectations are fully fulfilled on all projects for which you are responsible

2) Consult clients on strategic objectives

About this role:

Kynetec is a global leading provider of market research insights, focused on animal health and nutrition. We are seeking an experienced Client Relationship & Business Development VP to play a key role in expanding and deepening our relationships with clients in the animal nutrition sector.

This role is a great opportunity for someone with a strong background in consumer insights (agency-side experience preferred), who understands the needs of animal nutrition clients.

If you enjoy managing the full research process - from writing winning proposals through to project delivery - and you are commercially minded and comfortable driving business growth through client engagement, we'd love to hear from you.

The position is full-time, permanent, and fully remote.

Requirements of this role:

• Expert level in Consumer Insights Market Research
• Degree in Market Research, Marketing, Analytics, Animal Health or Animal Nutrition
• Significant experience commercialising ad hoc market research studies
• Experience managing Animal Health, Pet Care, Pet Nutrition clients in a market research environment
• Experience managing end to end custom insight projects, including proposal writing
• Previous experience working in business development, sales or account management
• Extensive experience pursuing client leads and generating new leads for the business
• Extensive experience leading internal commercial / growth initiatives

Responsibilities of this role:

Commercial

1) Responsible for key account and growth account commercial targets

2) Execution of pro-active business development strategy

3) Actively pursue client leads and generate new leads for Kynetec

4) Lead internal commercial and growth initiatives

Management

1) Line manage 2 team members (Includes support with recruitment, staff management, resource allocation, project oversight, performance management, team engagement, development and training)

2) Manage project cost and profitability figures

Research Design & Proposals

1) Provide input for new product development and developing sales materials

2) Lead proposal development and pricing of complex market research projects

3) Has a deep understanding of the CI project bidding / cost estimation process including price and value discrimination techniques

Project Execution

1) Oversee project execution (quant and qual) and provide hands on support when required

Analysis & Reporting

1) Accountable for delivering client reports in line with project brief and business objectives

2) As needed, review client research reports, ensures delivery of impactful reports, including meaningful insightful deliverables answering key client business issues

3) Present results to clients

Client Management

1) Accountable for ensuring client expectations are fully fulfilled on all projects for which you are responsible

2) Consult clients on strategic objectives

About this role:

Kynetec is a global leading provider of market research insights, focused on animal health and nutrition. We are seeking an experienced Client Relationship & Business Development VP to play a key role in expanding and deepening our relationships with clients in the animal nutrition sector.

This role is a great opportunity for someone with a strong background in consumer insights (agency-side experience preferred), who understands the needs of animal nutrition clients.

If you enjoy managing the full research process - from writing winning proposals through to project delivery - and you are commercially minded and comfortable driving business growth through client engagement, we'd love to hear from you.

The position is full-time, permanent, and fully remote.

Requirements of this role:

• Expert level in Consumer Insights Market Research
• Degree in Market Research, Marketing, Analytics, Animal Health or Animal Nutrition
• Significant experience commercialising ad hoc market research studies
• Experience managing Animal Health, Pet Care, Pet Nutrition clients in a market research environment
• Experience managing end to end custom insight projects, including proposal writing
• Previous experience working in business development, sales or account management
• Extensive experience pursuing client leads and generating new leads for the business
• Extensive experience leading internal commercial / growth initiatives

Responsibilities of this role:

Commercial

1) Responsible for key account and growth account commercial targets

2) Execution of pro-active business development strategy

3) Actively pursue client leads and generate new leads for Kynetec

4) Lead internal commercial and growth initiatives

Management

1) Line manage 2 team members (Includes support with recruitment, staff management, resource allocation, project oversight, performance management, team engagement, development and training)

2) Manage project cost and profitability figures

Research Design & Proposals

1) Provide input for new product development and developing sales materials

2) Lead proposal development and pricing of complex market research projects

3) Has a deep understanding of the CI project bidding / cost estimation process including price and value discrimination techniques

Project Execution

1) Oversee project execution (quant and qual) and provide hands on support when required

Analysis & Reporting

1) Accountable for delivering client reports in line with project brief and business objectives

2) As needed, review client research reports, ensures delivery of impactful reports, including meaningful insightful deliverables answering key client business issues

3) Present results to clients

Client Management

1) Accountable for ensuring client expectations are fully fulfilled on all projects for which you are responsible

2) Consult clients on strategic objectives

Job Description

We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.

You Have:

• Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
• Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
• Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
• Solid track record of troubleshooting and resolving complex technical issues

Bonus points if you have:

• Experience with Exchange Administration (or any other email collaboration platform)
• Experience using PowerShell for automation, implementation, and data extraction
• Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
• Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
• Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
• Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis

Perks:

• Competitive Salary!
• Health and dental benefits
• Plenty of vacation time
• Opportunity for career progression
• Completely remote work!

If this role sounds like something you might be interested in, please click apply!

Job Description

Company Description

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture and establishing our future direction.

Position Summary:  

Representative, IT Technical Support provides technical support to users across multiple office locations in Canada, as a part of a large-scale global organization following the HQ policies. The role involves handling both frontline and more advanced technical tasks, ensuring reliable IT  service delivery in a dynamic and high-volume environment. The ideal candidate will demonstrate strong troubleshooting ability, excelent communication skills and a proactive approach to issue resolution and documentation.

Level of Responsibility

Enhanced task complexity and accountability to customer. Enhanced autonomy in role, contributing significantly to team/organizational projects. Accountable for accuracy and efficiency in assigned tasks. Starting to mentor junior staff.

Key Tasks

• Provide end-user support for hardware, software and phones in person, via phone, email and ticketing system.
• Troubleshoot Level 1 and 2 issues involving Windows, iOS devices and Multi-Function Xerox Printers.
• Install and configure operating systems, standard applications and updates.
• Create and manage user accounts, Security Groups, DLs, Mailboxes and Passwords in MIM.
• Inventory management and device lifecycle management (provisioning, deployment, reimaging, decommissioning)
• Escalate unresolved technical problems to Senior IT staff.
• Assist with Onboarding and offboarding employees (desk/device setup, access, etc.)
• Follow IT policies and procedures to ensure consistence service delivery and SLA adherence.
• Collaborate with global IT teams and HQ.
• Document issues, resolutions and common solutions in the helpdesk system.
• Contribute to continuous improvement by identifying recurring issues and proposing long-term solutions.

Technical skills:

• Proficient in supporting Windows 11 and iOS (iPhone) in enterprise environments.
• Experience with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) troubleshooting.
• Experience with user account and access management in Active Directory and Microsoft 365
• Intermediate knowledge of networking concepts (IP, DNS, DHCP, VPN)
• Experience working and management of Azure environments
• Create, manage and tuning of Azure virtual machines, applications, and resources
• Experience with FTP protocol and scripting with PowerShell, Python etc.
• Basic understanding of Database structure and SQL server maintenance
• Experience with Ticketing systems (e.g., ServiceNow).
• Understanding IT security fundamentals (Phishing awareness, Safe browsing, password hygiene, MFA)
• Knowledge of device endpoint management tools such as Intune (preferred)
• Knowledge of conference room equipment video equipment ( Barco, Logitech, etc)

Note: As a part of the in-person interview process, a brief technical assessment may be conducted to evaluate the candidate’s practical skills and suitability for this role.

Soft Skills:

• Strong problem-solving skills and attention to detail
• Ability to multitask and prioritize effectively in a high-volume, fast paced support environment
• Strong Sense of accountability and ownership of issues
• Team player with a proactive mindset and willingness to share knowledge
• Fully Bilingual (French/English) as support will be provided to both Quebec and Ontario/British Columbia based employees

Experience:

• 3+ Years of IT Support experience in a corporate environment, ideally withing a large or global company
• Hands-on experience supporting users across multiple locations.

MSC Canada’s Commitment to a fair talent acquisition process:

AI Disclosure

At MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.

Vacancy Clarity

    •    Existing Vacancy : This position is for an established role that is currently open.

Timely Communication

MSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us.

Great people who work hard and look out for each other because we’re a team—it’s that simple!

Just to name a few of our perks: 

• Flexible health and dental benefits coverage (for all permanent full-time roles).
• RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
• Tailored training program opportunities for employee development.
• Employee mentorship, leadership, and assistance opportunities.
• Employee referral incentive program.
• Community Involvement.
• Gym facility.
• Health & Wellness Program.

Hurry, and apply now!

MSC Canada is an equal opportunity employer, and we welcome and encourage applications from all interested parties. Accommodations are available, upon request, for those with a disability or medical need during any stage of the recruitment process. We thank all candidates for their interest in MSC Canada however, only those candidates selected for an interview will be contacted.

Job Description

Having recognized the advantages of remote work, such as improved employee morale, increased productivity, and positive impacts on both employee wellbeing and the environment, we are proud to be a digital-first company. Our digital-first work environment, combined with our conveniently located offices and collaborative workspaces, provides our team with the freedom and flexibility to work in the most productive way for them.

Tecsys is a fast-growing innovator offering supply chain solutions to industry leading healthcare systems, hospitals, and pharmacy businesses to distributors, retailers, and 3PLs. We work with industry leaders to transform their supply chains through technology. If you thrive on tackling interesting challenges with continuous learning opportunities then Tecsys could be a good fit for you!

We are a 24/7 - 365 days a year service center.

Presently we are looking for Night-time Technical Support Analysts that are available on weekdays (Mon-Fri) from 5 p.m. to 1 a.m.

We are looking for talented Technical Support Analysts to provide first and second-level support within the Customer Support organization at Tecsys.

The Technical Support Analyst is involved in understanding and resolving a gamut of technical issues coming from our large customer base. Working in a friendly and supportive atmosphere, you will contribute by analyzing and interpreting data, identifying issues and trends and offering solutions. If you thrive on tackling difficult challenges with continuous learning opportunities and want to work in a respectful, comfortable, and dynamic work environment with a technical focus, then this could be a good fit for you!

In this position, you will be responsible for:

• Using excellent analytical and creative problem-solving skills to provide technical solutions within Service Level Agreements.
• Monitoring, progressing, and resolving incidents whilst ensuring customer satisfaction through proactive updates, frequent contact, and, where necessary, escalation.
• Developing and maintaining strong technical expertise on all Tecsys products and those devices and platforms upon which our products function.
• Adhering to incident and problem management procedures.

Requirements:

• 2+ years experience in technical support, desktop support, or a similar role.
• Knowledge of SQL, able to write, interpret, and troubleshoot SQL queries to support issue resolution and implement fixes.
• Ability to analyze logs and troubleshoot technical issues.
• Strong customer service orientation, able to communicate effectively, show empathy, and provide a positive experience while addressing client issues.
• Strong proficiency in both written and verbal English communication essential for effective correspondence with clients, suppliers, business partners and colleagues beyond the province of Quebec.
• Hands-on experience with ServiceNow for incident management, request fulfillment, and problem management.
• You enjoy working in a fast-paced and sometimes stressful environment and love to work as a team solving problems for people.
• You learn new technology easily and can it explain to others.
• You have an appreciation for good processes and are attentive to detail.

Nice to have:

• University, Cegep or technical degree related to information systems or supply chain.
• An understanding of supply chain concepts in health care or complex distribution.
• Knowledge of accounting or finance background as it relates to ERP software (Order to Cash, Purchase to Pay, Ledgers, etc.)
• Working knowledge of UNIX/LINUX and Windows.
• Firm grasp of structured query language (SQL) along with AWS Aurora PostgreSQL.
• Knowledge of Spanish is a real advantage, to communicate effectively with our customers outside the province of Quebec.
• French as a second language to support our Quebec-based clients.
  

We understand that experience comes in many forms and that careers are not always linear. If you don't meet every requirement in this posting, we still encourage you to apply.

At Tecsys, we are committed to fostering a diverse and inclusive workplace where all employees feel valued, respected, and empowered. We believe that diversity drives innovation and strengthens our ability to deliver exceptional solutions. We welcome and encourage applicants from all backgrounds, experiences, and perspectives to join our team.

Tecsys is an equal opportunity employer. Accommodation is available for applicants selected for an interview.

NB: if you are applying to this position, you must be a Canadian Citizen or a Permanent Resident of Canada, OR , have a valid Canadian work permit.