179 Customer Success Specialist jobs in Canada

Job Description

As a Customer Success Specialist at Staffy, you will be responsible for ensuring seamless operations and exceptional service delivery to our clients. You will play a vital role in addressing contractor issues, managing shifts, and ensuring compliance with regulatory requirements. Your proactive approach will contribute to optimizing client satisfaction and operational efficiency within the healthcare industry. 

What You’ll Be Responsible For:

• Respond to client and contractor issues promptly and effectively via email, phone, and SMS to ensure timely resolution and client satisfaction.

• Coordinate electronic SMS blasts and communications to contractors and clients for timely updates and notifications.

• Act as an App and System subject matter expert, consulting with SOPs (Standard Operating Procedures) to troubleshoot and solve system issues for clients and contractors.

• Monitor open and pending issues through Freshdesk, communicating with internal teams to facilitate swift resolutions.

• Review and assess contractor app applications to ensure suitability for client needs and regulatory requirements.

• Monitor and address unapproved profiles to streamline onboarding processes and ensure compliance.

• Review and verify qualifications such as RN/RPN & PSW certifications to ensure compliance with regulatory standards.

• Review the sub-skills of contractors to match with client requirements and optimize service delivery.

• Post client shifts accurately and promptly, ensuring alignment with client requirements and expectations.

• Facilitate ID badge fulfillment for contractors, maintaining security protocols and compliance standards.

Experience:

• 2+ years of experience in customer success, client support, or a related role.

• Previous experience working in a start-up or scale-up SaaS company is a bonus.

• Previous experience working in a healthcare environment is a bonus.

Work Requirements:

We are looking to fill the following shifts:

• 5:30 am to 11:30 am Mondays, Fridays, Saturdays, and Sundays

• 12:00 pm to 6:00 pm Saturdays and Sundays

• 5:30 pm to 11:30 pm Mondays, Tuesdays, Wednesdays, Thursdays, Fridays, Saturdays, and Sundays

In your application, please let us know the shift times and days of the week you are available, including the number of hours (up to 30) you are willing to work. 

Job Description

The Customer Success Specialist manages a set of assigned accounts to help promote a high level of customer satisfaction, successful product use, and customer retention. They are the primary contact for customers, they understand customer success criteria, address questions, resolve issues and over time serve as a trusted RQ product advisor to help each customer reach their specific goals.

What you'll be doing:

25% - Get Customers Where They're Looking to Go

• As an RQ product and solution expert you take ownership of your customers and their success
• You successfully uncover what metrics each customer is measuring, and you'll use your knowledge of our software to help them achieve maximum value
• Proactively provide continuous insight into best practises (incl. marketing analytics, use of product features etc.), and ways customers can hit their individual targets, metrics, and user experience goals
• Have an eye for marketing and technical details - you understand technical subjects, and communicate them to our customers in non-technical terms

25% - Provide Proactive Service & Solve Problems Before They Happen

• You identify and resolve potential customer issues before they do. You will anticipate client needs and provide valuable insights to stop problems before they happen
• Stuff happens - Resolve issues with the help of the Technical Support team in a timely manner (based on defined SLAs), and expand RQ products use throughout the account
• You will respond to customer requests and issues as the highest priority (within defined SLAs)
• Provide admin training on customer's request, and when new features are released

25% - Drive Retention Rates & Build Your Accounts

• Maintain high customer renewal rates as a result of ongoing customer engagement and technical leadership
• Capture and maintain current customer accounts, and work with your sales team to identify growth opportunities
• Work with our sales and accounting teams to accurately renew yearly customers by ensuring all details are accurately captured and communicated

25% - Onboard New Customers

• As an RQ product and solution expert, you understand your customer's requirements; you recommend options to create the best user experience for their users; and then setup the system that delivers beyond customer's expectations
• Use your project management skills! You'll drive our new projects by capturing and implementing each customer's specific requirements. They have go-live targets, and it's your job to hit them
• Capture and document each specific customers requirements and setup. It's your job to set up the next Customer Success Specialist to deliver value, so ensure they know what's important to each customer, and what's included in their individual setup

Success Metrics, and What We'll Measure:

• Retention rate we want to partner with our customers for the long run
• Proactive engagement helping our customers be successful in meeting their targets
• Onboarding time - Effectively onboard customers into RQ Products as per agreed delivery schedule
• Build your territory - Contribute to growth your customer value; build your territory customer base by getting referred to potential customers; and identify potential accounts in your network

Job Type : Full time

Shift & Schedule :

• Workday: 9:00 am 5:00 pm, in office 3 days a week.
• After-hours work may be expected to hit your customer targets

Remuneration :

• Salary (base): $55,000 - $0,000 per year; On-Target Earnings: 60,000 - 70,000, uncapped
• Commission: Percent (%) of the Annual Contract Value (ACV) onboarded and retained
• Health benefit account ( 2,500)

Job Description

Who Are We?

UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually in Canada, from Coast to Coast, and is rapidly expanding across the United States. Founded in 2019, UniUni’s tech-driven innovation and crowdsourcing delivery model offers fast, economical, and reliable services to local, national, and international e-commerce clients.

What Do We Offer?

At UniUni, we offer exciting opportunities to our employees to achieve their career goals. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career. We know you are not only seeking a job, but a career to pursue. If you are ready to join UniUni’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story.

Key Responsibilities:

• Understand our customers' business needs and execute according to defined procedures and metrics.
• Build and nurture long-term relationships with customers and internal teams.
• Proactively identify and solve program exceptions.
• Respond to tickets promptly initiated by sellers, buyers.
• Accurately diagnose issues and provide appropriate solutions.
• Ensure all tickets are processed and resolved within the specified timeframe.
• Keep detailed records and track the status of parcels to ensure issues are resolved completely.
• Provide regular reports to improve workflow and increase efficiency.
• Utilize Excel for data analysis and reporting as required.
• Demonstrate strong data analysis capability to interpret and act upon parcel event data.

Requirements

Candidates must have legal authorization to work in Canada.

• Graduate degree from a university or business school.
• Knowledge in Supply Chain Management or E-commerce Logistics is an added advantage.
• 1-2 years of relevant experience preferred; recent graduates are also welcome to apply.
• Fluent written and oral communication skills in both English and Mandarin.
• Strong customer service orientation.
• Excellent organizational and time management skills.
• Strong logical thinking ability; willingness to take the initiative to learn new knowledge and engage in data analytics work.
• Excellent command of spoken and written English.
• Good communication and interpersonal skills, with the ability to build strong working relationships.
• Ability to adapt to a fast-paced work environment.
• Drive for results; demonstrates urgency in achieving goals and persists despite obstacles.
• Good team player, maintaining a “we first” mindset instead of “I first.”
• Strong ability to adapt to changing business requirements.

Benefits

Work mode includes hybrid and remote options

The hiring range for this position ranges from USD$50,000 - USD$55,000. Your actual level and salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

All interested applicants are requested to submit a resume. We thank all applicants in advance for their interest but only those selected for the interview process will be contacted

Location:    Montreal, QC (on-site)

Term:    Permanent

Languages:    English (French, Spanish, Mandarin/Cantonese is an asset)

High Tech Genesis is seeking a Customer Success Specialist who will guide customers to success and resolve issues with clarity and care. We're seeking a strong communicator, curious learner, and empathetic problem-solver dedicated to creating exceptional customer experiences.

You will be supporting our residential customers & Partners (D2C & B2B), installation partners (SHIP), and internal teams across the journey: 

• Pre-Installation: Educate, nurture, and assist prospects with product understanding, readiness, and qualification. Act as a trusted advisor, helping guide expectations and next steps. 

• Installation: Be a reliable partner to installers and customers, addressing real-time questions and ensuring all necessary tools and documentation are available. 

• Post-Installation: Support onboarding, usage, and any troubleshooting required via app, chat, phone, or email. Proactively gather insights to improve our processes, content, and service delivery. 

• Continuous Feedback Loop: Actively capture and document customer feedback, and share it with product, operations, and marketing teams to improve the overall experience. 

In this role, you will: 

•  Respond to customer inquiries via email, phone, chat, SMS/WhatsApp and in-app support with professionalism, empathy, and accuracy. 

• Own and resolve customer issues, coordinating across teams and escalating when necessary. 

• Guide customers & installers through onboarding and ensure they feel supported at each touchpoint. 

• Partner with the revops, marketing and product team on communications, campaigns, and content creation (FAQ, knowledge base, proactive emails). 

• Support product and operations teams with testing, reporting bugs, and documenting patterns from support trends. 

• Identify improvement opportunities across the customer journey and contribute to cross-functional projects. 

• Contribute to the development and continuous refinement of customer service documentation and training. 

• Maintain a customer-first, feedback-informed service mindset. 

• Grow within the support team by deepening product expertise and stepping into Level 2/3, product, IS or Eng specializations over time  

Job Description

Are you a driven and customer-focused professional looking to grow your career in the payment technology space? SalesGamma is looking for a Customer Success Specialist to join our Clover Campaign. This role is perfect for someone with a strong sales mindset who excels at building relationships, upselling, and managing a portfolio of business clients.

About the Role:

As a Customer Success Specialist , you will be the primary point of contact for merchants using Clover POS systems. You’ll play a critical role in ensuring customer satisfaction, resolving queries, and identifying opportunities to upsell and retain existing clients. This role requires both inbound and outbound interactions, including occasional in-person client visits. Your success is directly tied to your ability to generate revenue, maintain client relationships, and provide exceptional service.

Responsibilities:

• Manage a portfolio of business customers using Clover POS solutions.
• Handle inbound and outbound merchant inquiries, providing top-notch support.
• Conduct in-person visits with clients to strengthen relationships and ensure satisfaction.
• Drive revenue growth through upselling and expanding the book of business.
• Ensure high customer retention rates by providing ongoing assistance and value.
• Educate merchants on the benefits of Clover products and services.
• Act as a trusted advisor, helping clients optimize their payment processing solutions.

Qualifications:

• 1-3 years of experience in sales, account management, or customer success.
• Experience in the POS or payment processing industry is preferred.
• Strong communication and interpersonal skills.
• Ability to work independently and manage client relationships effectively.
• Proven track record in upselling and revenue generation.
• Comfortable working in a fast-paced and target-driven environment.

Why Join SalesGamma?

• Competitive hourly wage+ bonus structure – the more you close, the more you earn (based on retention of existing customers and additional services sold)
• Hands-on experience in the cutting-edge payment technology industry.
• Opportunity to work with top-tier clients and make a real impact.
• Potential for contract extension based on performance.

If you’re a customer-focused sales professional with a passion for technology and relationship management, we want to hear from you!

Apply now and be a part of the SalesGamma Clover Campaign!

Job Description

Description

Please note: We are only accepting and reviewing bilingual Mandarin and/or Cantonese speaking candidates at this time.

CHALLENGES TO BE MET

• Deploy established retention tactics when engaging with existing clients who are looking to cancel or transfer out their Embark account 
• Encourage customers to maximize the value of their RESP through account management activities
• Being a licensed specialist, act as a subject matter expert on the RESP product, features and benefits
• Leverage your experience, skills and capabilities to make complex concepts simple and understandable
• Focus and deliver on retention, revenue, and reference ability within our customer base.
• Proactively manage and retain existing customers by building strong relationships. 
• Execute and improve upon current customer retention strategy in an inbound and outbound call center environment.
• Establish trust and credibility through regular communication and effective relationship-building strategies. 
• Conduct regular check-ins, account reviews to ensure customers are maximizing the value of their RESP, obtaining all eligible grants, and leveraging opportunities for new business.
• Contribute to the overall growth of the firm by growing both our client base and assets under management.
• Identify upsell opportunities and convert existing customer base to new product offering(s) in collaboration with product and sales teams to drive revenue growth. 
• Responsible for various outbound activities such as those related to potential loss of business and balance build. 
• Operational tasks on executing the cancellation of customers plans, if needed.
• Maintain up-to-date knowledge of the company’s market conditions and leverage advantages to build effective solutions for great customer experience. 
• Contribute to the success of the team by willingly assisting others. 
• Perform other duties as required outside of those mentioned above.

• Bilingualism in Mandarin and/or Cantonese is a requirement for this position
• Min. 6 months of experience in loyalty or retention-focused teams  
• Strong interpersonal Skills & negotiation skills
• Customer-centric approach, providing financial Advice when appropriate, by ensuring that our customers understand all the benefits of their RESP at each stage of its lifecycle including balance building, grant maximization and strategic withdrawals 
• Autonomy and excellent judgement
• Analytical skills with attention to detail
• Good stress management
• Able to work in a team environment as well as individually
• Possess a strong financial acumen
• Experience in partnership relations and virtual management 
• Result oriented and focused on business/operational improvements
• Proven ability to set and achieve objectives
• Team player, with ability to multitask
• Ability to synthesize large volumes of data in order to derive trends and patterns
• Flexible and open to accept change and constantly strive to improve processes
• Experience in Microsoft Excel and reporting background will be considered an asset
• Must be eligible to be licensed through your local provincial authority and recognized by the RESP Dealers Association of Canada.

Job Description

Salary:

ABOUT EVENTCONNECT

At EventConnect, weve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in-between.

EventConnect's head office is located in downtown London, Ontario Our workspace is open, fun, and is filled with productive energy. We value teamwork, integrity, innovation, intuitiveness, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.

EVENTCONNECT OFFERS

• Competitive salary and benefits
• Casual but energetic work environment made for todays workers
• Performance-driven culture
• Growth opportunities
• IT equipment provided
• A culture of teamwork, celebrations of success, social gatherings and goal-oriented work

ABOUT THE ROLE

At EventConnect, our clients are the focus of our teams each and every day. As a Customer Success Specialist, you are the first point of contact for our individual athletes and teams players. You will have the opportunity to leave the best first impression of their experience with our team, which is invaluable. Each day, you will work collaboratively with our team to support the athletes and players in their hotel block room reservations.

RESPONSIBILITIES

• Assist clients with questions about the overall platform by telephone,email &live chat

• Work with other internal teams to provide high-quality support while meeting service response time goals and maintaining a high customer satisfaction rating
• Continuously working to troubleshoot queries
• Complete any additional customer support responsibilities that assist in creating the best experience for our teams and athletes
• Support individual reservations within team blocks
• Monitor hotel compliance with rooming lists
• Completing, tracking and reporting support tickets through CRM system
• Data input

QUALIFICATIONS

• Must live in Canada to be eligible for this role.
• Ability to multitask and be agile in a fast-paced environment
• Ability to quickly identify and assess customer's needs to achieve satisfaction
• Accepts and welcomes new challenges
• Accountable for being a team member and contributing to goals
• Friendly, professional and confident nature both on the phone and through email communications
• Strong problem solving skills and ability to collaborate with others
• Ability to gauge your client and adjust your approach
• Organized approach to completing your work to ensure clients and hotel relationships are strengthened
• Detail oriented and precise team player who enjoys working with others
• CRM experience
• A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred
• Minimum of 1 year experience in tech support or customer service role
• Previous experience in hotel management or sales would be considered an asset
• Travel Industry Council of Ontario (TICO) certification is preferred. Applicants who do not have this certification will still be considered for the position. Successful candidates will be asked to complete this in the first 3 months of employment at the cost of EventConnect.

EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.

We thank all candidates who apply, Only those selected for screening and an interview will be contacted.

Job Description

Salary:

ABOUT EVENTCONNECT

At EventConnect, weve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM, connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between.

EventConnect's head office is located in downtown London, Ontario. Our workspace is open, fun, and filled with productive energy. We value teamwork, integrity, innovation,intuitiveness, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.

EVENTCONNECT OFFERS

• Competitive salary and benefits
• Casual but energetic work environment made for todays workers
• Performance-driven culture
• Growth opportunities
• IT equipment provided
• A culture of teamwork, celebrations of success, social gatherings and goal-oriented work

ABOUT THE ROLE

At EventConnect, our clients are the focus of our teams each and every day. As a Customer Success Specialist, you are the first point of contact for our individual athletes and teams players. You will have the opportunity to leave the best first impression of their experience with our team, which is invaluable. Each day, you will work collaboratively with our team to support the athletes and players in their hotel block room reservations.

RESPONSIBILITIES

• Assist clients with questions about the overall platform by telephone,email &live chat

• Work with other internal teams to provide high-quality support while meeting service response time goals and maintaining a high customer satisfaction rating
• Continuously working to troubleshoot queries
• Complete any additional customer support responsibilities that assist in creating the best experience for our teams and athletes
• Support individual reservations within team blocks
• Monitor hotel compliance with rooming lists
• Completing, tracking and reporting support tickets through CRM system
• Data input

QUALIFICATIONS

• Ability to multitask and be agile in a fast-paced environment
• Ability to quickly identify and assess customers' needs to achieve satisfaction
• Accepts and welcomes new challenges
• Accountable for being a team member and contributing to goals
• Friendly, professional and confident nature both on the phone and through email communications
• Strong problem solving skills and ability to collaborate with others
• Ability to gauge your client and adjust your approach
• Organized approach to completing your work to ensure clients and hotel relationships are strengthened
• Detail oriented and precise team player who enjoys working with others
• CRM experience
• A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred
• Minimum of 1 year experience in tech support or customer service role
• Previous experience in hotel management or sales would be considered an asset
• Travel Industry Council of Ontario (TICO) certification is preferred. Applicants who do not have this certification will still be considered for the position. Successful candidates will be asked to complete this in the first 3 months of employment at the cost of EventConnect.

EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.

We thank all candidates who apply. Only those selected for screening and an interview will be contacted.