3 Customer Success jobs in Kitchener
Customer Success Engineer
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Job Description
We are looking for multiple (3) Customer Success Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.
You Have:
- 2+ years of Customer Success Management, Consulting or Project delivery for a global B2B tech, SaaS or enterprise software business
- Analytical: Strong analytical skills with an aptitude for translating quantitative and qualitative customer data into action plans.
- Technology and systems: Comfortable with the following software: JIRA, Microsoft 365, Salesforce, Atlassian
- Experience onboarding customers and participating in pre-sales meetings
Bonus points if you have:
- Knowledge of Directory services (DirSync, AADSync, Active Directory / domains) and messaging platforms (platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
Perks:
- Competitive Salary!
- Health and dental benefits
- Plenty of vacation time
- Opportunity for career progression
- Completely remote work!
If this role sounds like something you might be interested in, please click apply!
Customer Success Manager
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Job Description
Salary:
Dabadu, Inc. is seeking a Customer Success Manager to join our growing team. We are seeking a dynamic individual who has proven customer success experience in reducing friction, improving customer adoption, managing concerns, building lasting relationships, and turning customers into product champions. This individual will be given ample opportunity to define and grow the Customer Success function for our company and our product, developing best practices, processes, retention and growth targets, and more.We are a startup made of industry professionals who are not interested in doing everything by the book we challenge the status quo and build excellent products without the usual constraints. If you are looking to make a serious impact and not just do what they say should be done, then lets talk.
Responsibilities Include:
- Perform initial onboarding of customers, ensuring strong adoption and ongoing engagement throughout the customers lifetime
- Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction
- Provide guidance and address challenges on work/project management and collaboration to customers
- Perform periodic customer success reviews that confirm satisfaction, resolve issues, and expand the product used throughout the
Customer Support Specialist
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Job Description
Salary:
At TransPlus, our software powers the engine that keeps trucking businesses on the road, on time and on budget. As a member of the Customer Support team, your efforts will help ensure our customers experience first-class service when they need it most. From answering incoming calls to connecting directly to client machines, you will interact with customers using multiple tools with the goal of providing timely, high-quality resolutions.
The ideal candidate enjoys working in a collaborative, fast-paced environment and excels at prioritizing tasks to complete goals in a timely manner. You leverage open communication with multiple people and departments to get the job done. You are organized, detailed and accountable. You embrace opportunities to learn and identify opportunities for process improvement for the betterment of the organization. You enjoy interacting with customers through multiple channels of communication and expertly navigate challenging interactions with composure and respect.
We are currently seeking a Customer Support Specialist to join our growing organization. We offer comprehensive benefits, an inclusive working environment and the potential for hybrid work. Responsibilities and qualifications outlined below.
Responsibilities
Assist customers via multiple channels of communication including telephone, email and chat
Document, action, manage and resolve customer requests in a timely, professional manner
Leverage internal resources including documents, videos and co-workers to increase knowledge and job effectiveness
Perform technical duties related to TransPlus software troubleshooting and issue resolution
Coordinate customer environment updates as required
Work collaboratively with fellow Support Team members to provide exceptional service
Qualifications
1-2 years experience in a customer service role preferred
Extraordinary interpersonal skills, high EQ
Fluent in core Microsoft applications including Windows, Office Suite etc.- Trucking industry experience preferred but not required
Experience with Salesforce Service Cloud would be a plus but is not required
Outstanding verbal and written communication skills
Proven ability to multitask and successfully manage competing, time-sensitive priorities
A willingness and ability to proactively seek and retain applicable knowledge
Composure under pressure; the innate ability to keep calm and carry on!
Learn more about TransPlus, we look forward to hearing from you!
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