300 Customer Support Specialists jobs in Vaughan

Job Description

JOB TITLE: Customer Support Specialist
DEPARTMENT: Customer Success
REPORTS TO: Support Manager
JOB STATUS: Full Time (Salary)
LOCATION: Remote Canada

About Kindsight:

Kindsight builds technology that helps fundraisers make a difference. For decades, Kindsight has supported the education, healthcare, and nonprofit sectors with fundraising tools and the largest charitable giving database on the market. And as the giving sector evolves, so does Kindsight. As the leader in fundraising intelligence, Kindsight leverages real-time data and AI to help thousands of organizations around the world identify, manage, and engage with donors - at any scale. With purpose-built CRMs that corral all of that donor information and campaign tracking into one place, donor prospect research tools that offer proactive insights and real-time donor intel, and generative AI that creates personalized, meaningful content drafts at scale, Kindsight’s product suite is truly changing the game for donor fundraising.

Position Summary:
We are looking for an excellent communicator with a passion for researching issues who can help us continue building strong relationships with our users.  Join us today and make a meaningful impact for charities and services in communities all around the world! 

What You'll Do:
● Responsible for providing client support for Kindsight products via email, telephone, and chat
● Apply analytical skills and technical troubleshooting knowledge to solve user and product problems ranging from simple to complex
● Analyze, track and resolve customer questions in a prompt and accurate manner to ensure the highest level of client satisfaction
● Assist in the setup of Kindsight products within integrated system
● Contributing to the knowledge base and creating user-friendly help articles, documentation, tutorials, videos, guides, etc.
● Work with the onboarding team to bring best-in-class value training to our amazing clients
● Prioritize issues based on severity and customer impact
● Maintaining and expanding knowledge of Kindsights products, staying up-to-date with new functionality and compliance changes
● Build and maintain positive client experience, perception, and satisfaction
● Work in a collaborative team environment to enhance customer and internal knowledge of Kindsight products
● Other related duties, as assigned

What We're Looking For:
● 2+ years’ work experience in a related role demonstrating excellent analytical, organizational and a high amount of emotional intelligence
● Exceptional verbal and written communication skills, and the ability to explain complex concepts to non-technical people. Demonstrating empathy and patience in every customer interaction
● Basic understanding of desktop software and network infrastructure with an emphasis on how technology works within small to mid-sized organizations
● Excellent time management and prioritization skills in continually changing work environment
● Experience and understanding of cloud-based solutions (SaaS)
● Experience with Salesforce.com is an asset
● Willingness to learn – enthusiastic and willing to do whatever it takes to get the job done!

Compensation Range: $38,000-$45,000 CAD Base Salary Annually, based on experience, market benchmarks and role complexity. We aim to offer fair, competitive pay that reflects your skills and the market.

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Job Description

Job Description

Texada is seeking a highly motivated, customer focused individual to join our Customer Support team in Canada to support our customers in Australia and New Zealand, working in North American Eastern Time: 6pm-3:00am with 30 minute lunch and 2x 15 minute breaks. Some of Texada's biggest and most strategic customers are based in Australia, this is a position with significant impact on how Texada is viewed by our customers and has significant visibility within the organization. The ideal candidate will have strong problem solving skills, a great appetite to learn and good communication skills. Heavy Equipment dealership experience is not required but highly valued. You will work in a fast-paced environment with a large group of software professionals to support state-of-the-art web and mobile applications for our customers.

Strategic Value

Customer Support Coordinators engage with internal and external customers to support, configure and expand our software applications. Providing a hands-on approach you will answer and report on customer interactions through a ticket system, leverage and expand a knowledge base, build relationships with customers and coordinate with subject matter experts to deliver helpful and informative customer experiences.

Work location and travel

• This position is available at our office at Mississauga, ON, Canada.
• Remote work becomes available once trained on our products and processes for 4 weeks at the manager's discretion.
• Candidates should be authorized to work in Canada without restriction or sponsorship.

How you will be contributing

• Communicating with Customers via tickets, phone, email and virtual meetings to support their business processes through the use of our applications
• Troubleshooting Customer issues within our applications to determine next steps
• Meeting with customers to review their situation and coach them on best use of our software
• Researching past issues to inform current tickets
• Working with internal teams to advocate for customer priorities
• Managing incidents by helping to coordinate attention on the incident and communicating to the customer updates as they happen
• Creating training documentation and Knowledge Articles to help deflect new customer cases
• Follow company policies and procedures for creating, scrubbing, updating, escalating, transitioning and closing customer cases
• Identify ticket trends and work to maintain resolution times
• Work within team circles on internal and external projects
• Perform application tests to identify issues and understand customer workflows
• Learn our applications and the business of our customers to become valuable and qualified for further internal positions within our company
• Contribute to other assigned projects

What we are hoping to find in your background

• Experience that demonstrates your ability to communicate well with customers and recognize the right opportunities to communicate
• Experience in problem solving complex or lengthy issues
• Experience supporting software and working with customers is valuable.
• Proficiency in using AI tools to enhance content creation, personalize messaging, and improve workflow efficiency.

How to grab our attention

• Have either heavy equipment industry background, or rental industry background, or dealership experience
• Accounting knowledge or background is valuable.
• Show us you are detail oriented.
• Demonstrate to us your ability to solve interesting problems.

Competencies for Success

• Patience and curiosity while troubleshooting complex issues
• Experience in supporting clients as a primary contact or lead using phone and/or email
• Demonstrate initiative, a willingness to learn new skills and the capacity to take on increasingly challenging projects
• Motivated, comfortable working independently and in team-based environments
• Professional and clear communication skills, both written and verbal
• Ability to manage multiple tasks and projects
• Knowledge of support tools such as ticketing systems, Jira, Knowledge Bases
• Efficiency and empathy in managing customer expectations through SLA based targets
• Knowing our products is not required, we can teach you that

Who you will be working for

Serving leading equipment dealers and rental houses in North America, Australia & New Zealand, and Europe, Texada Software specializes in SaaS solutions tailored for the equipment rental, sales, and service industries. Established in 1984, the company leverages extensive industry experience to offer a comprehensive platform that manages the entire equipment lifecycle. This includes everything from customer relationship management and service delivery to inventory and rental asset management. Texada's software facilitates efficient operations across multiple facets of business management, streamlining processes such as equipment rental, service management, and sales productivity through innovative tools and features designed to enhance customer engagement and operational efficiency.

At Texada We Are

Purposeful, Passionate, and Proud: We are here to make a difference - to our industry, our customers, and to each other.

Innovators & Learners: We innovate our products and our company. Our innovation involves trying new things, that sometimes work well and other times doesn't. As we try we learn, and as long as we learn we are succeeding.

Driven to improve, not to be perfect: We are fanatical about improving our products and our company. Our bias is for improvement, not perfection. Most Improved is our favorite award.

Delivering our Long-term Vision Today: We have a long-term vision for transformation in our industry. Our vision is for the long term, but we are impatient to bring it to life. We find ways bring our vision to life today.

PowerfulTogether: We recognize that while we are built from different people and cultures we are better and stronger together. We embrace our diversity with a firm commitment to being PowerfulTogether.

We are focused on building a diverse and inclusive workforce. If you're excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

Texada is committed to Employment Equity and encourages applications from every race, religion or belief and ethnic origin, regardless of age, disability, sexual orientation, or gender identity.

Texada fosters an inclusive and accessible environment. If you need assistance or accommodation during the recruitment process, you may contact us during the interview process and we will work with you to support your request.

Job Description

BIG Opportunity:

Looking for a motivated Insurance Account Manager to join the team at the Billyard Insurance Group (BIG) Mississauga West Office. Must be committed to providing legendary client service.

Our brokerage has a great philosophy; motivate your staff to succeed and you will succeed as a brokerage. We put as much emphasis on you as a person as we do on the skills that you bring to the table. There is something special about being an employee at the BIG and we take that mindset into our onboarding decisions.

Our Account Manager position requires a relationship-oriented individual with strong organizational and analytical skills, with an emphasis on telephone and computer skills. Please note, that this is NOT a remote position. A hybrid work situation can be discussed.

Job Details:

• Support the sales team while providing a superior level of service.
• Administer, support, and complete policy changes within our company partner’s portals and websites.
• Review policies and recommend coverages based on individual consumer needs, when required.
• Adhere to the underwriting criteria set out by our broker partners.
• If you enjoy occasionally selling policies we do not remove this function; we encourage you to do so.
• Coordinate and follow up on client documents.
• Quoting new clients and completing applications
• You have the option to also earn commission on any independent sales you make.

Qualifications and Attributes:

• RIBO Licensed – Previous insurance experience required.
• Technology-oriented.
• Ambitious and competitive.
• Thrives in a fast-paced environment.
• Positive attitude.
• Customer focused.
• Looking to grow with a rapidly expanding company.
• Punjabi/Hindi languages are an asset.

If you can see the BIG picture and the above description sounds like you, we encourage you to apply. Please attach your resume with your application.

About Billyard Insurance Group

The Billyard Insurance Group Mississauga West office is co-owned by two of the best insurance professionals in the Greater Toronto Area (GTA). We provide our clients with over 30 years of combined insurance experience. Each of us has worked at big insurance corporations prior to opening this Billyard Insurance Group Mississauga West office. We offer a variety of insurance services and products at our office which is located in the heart of Mississauga between Hurontario and Mavis. Our office is located at 208-320 Matheson Blvd W. Mississauga, ON.

Job Types: Full-time, Permanent

Benefits:

• Dental care.
• Extended health care.
• Personal/sick days.
• Paid time off.

Language :

• English (required).
• Punjabi/Hindi (preferred).

Work Location: Hybrid

The Billyard Insurance Group Mississauga West office is co-owned by two of the best insurance professionals in the Greater Toronto Area (GTA). We provide our clients with over 30 years of combined insurance experience. Each of us has worked at big insurance corporations prior to opening this Billyard Insurance Group Mississauga West office. We offer a variety of insurance services and products at our office which is located in the heart of Mississauga between Hurontario and Mavis. Our office is located at 208-320 Matheson Blvd W. Mississauga, ON.

Job Description
About the Role
We're looking for B
ilingual Med Devices Sales Support
to join our growing team in the medical device industry. This is more than a customer service job—it's a
launchpad into medical device sales and beyond
. You'll start by supporting customers and sales processes, but with strong performance, there's a clear path to grow within the company.

If you're bilingual, love connecting with people, and want to kick-start a career in the medical device industry, we'd love to meet you.

What You'll Do

• Be the main point of contact for key customers, handling inquiries, orders, and product questions with professionalism and care.
• Build strong relationships with patients, providers, and partners, always bringing a positive, approachable personality.
• Support the sales process—from lead generation and outbound calls to helping close opportunities.
• Learn and maintain strong product knowledge to answer customer questions and identify upsell/cross-sell opportunities.
• Collaborate across teams (Sales, Operations, Accounts Receivable, etc.) to ensure seamless customer experiences.
• Maintain accuracy in data entry and order management using ERP/CRM systems.
• Handle direct billing support and ensure records are correct.
• Participate in continuous improvement projects to help us grow smarter.

Company Description
Global Search firm assisting a Global Med Device Client

Global Search firm assisting a Global Med Device Client

Job Description

Salary:

Role Summary

This individual will have at least one-two years experience on an IT support help desk to support a customer account in the healthcare sector. Microsoft experience is required, and certification is preferred. Experience with Microsoft Windows Server and EPIC are highly desirable. Experience working in successful, high growth organizations will be a plus. The role is for a 24x7 NOC and will require onsite shift work and some flexibility in work hours.

Key Responsibilities

• Help desk support.
• Communicate easily with senior client IT personnel, front-line client IT personnel and coworkers.
• Troubleshoot and resolve customer support incidents within the SLA paying special attention to customer satisfaction.
• Microsoft Windows server, and Active Directory support and administration.
• Maintain customer support documentation.

Required Personal Skills:

• Strong analytical and problem-solving skills.
• Strong interpersonal and customer service skills.
• Excellent verbal and written communication skills with an ability to develop rapport with clients and co-workers.
• Highly motivated with the ability to work well independently and in a team environment.
• Ability to multi-task in an environment with changing priorities keeping customer service as the prime focus.
• Ability to perform in a constantly changing and growing environment
• Enjoys working in a busy environment and can demonstrate high level of creativity, attention to detail, and adaptability.

Technical Skills:

• Minimum 1-2 years IT support help desk experience.

Experience with any of the following technologies would be definite assets:

• Microsoft Windows Server
• EPIC
• MEDITECH
• VMware vCenter
• VMware Horizon
• Citrix

Educational Requirements:

• Post-Secondary Business or Computing Science degree/diploma (or equivalent work experience).
• Current MCITP, MCSA or MCSE.

Job Description

Software International (SI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US. We are currently searching for a Bilingual Technical Customer Support Specialist - English & Spanish- Remote for our IT Financial Services SaaS client for their North American/South American operations.

Role : Bilingual Technical Customer Support Specialist - English & Spanish- Remote

Type: Fulltime, Perm

Salary Range: $70,000 - $77,000 CAD as base depending on overall experience + 3 weeks paid vacation + stat holidays + sick days

Location: remote - client is based in Toronto, ON

Our client delivers innovative technology solutions that make cash processing and transportation more efficient, helping cash remain competitive in an increasingly digital payment landscape. They are currently adding a Technical Customer Support Specialist - Remote to support business in North and South America. The head office is based out of Toronto, ON.

Role Overview

Our client is seeking a Bilingual Technical Customer Support Specialist - English & Spanish- Remote to join their team in a full-time, remote capacity. This role is ideal for someone who excels at delivering exceptional customer service, enjoys solving complex problems, and thrives in a client-facing environment.

As a key member of our support team, you will be responsible for onboarding new clients and ensuring their continued satisfaction with our world-class SaaS solution for cash processing and transportation. You will guide clients through the setup process, provide training, troubleshoot issues, and help them optimize their operations using our software.

• Lead onboarding processes for new clients, including training on system features and functionality.

• Demonstrate effective use of our SaaS platform to optimize cash processing and transportation operations.

• Respond to customer inquiries and resolve technical issues in a timely and professional manner.

• Provide proactive support to ensure ongoing customer satisfaction.

• Assist with testing and validation of new features or updates to the software.

• Collaborate with cross-functional teams (e.g., development, product) to improve the overall customer experience and provide feedback for continuous product improvement.
  

• Prior experience in the cash processing or cash-in-transit industries is a strong asset.

• Strong analytical and problem-solving skills.

• Excellent verbal and written communication skills - Fluency in both English and Spanish

• Ability to work independently and effectively in a remote work environment.

• Tech-savvy and comfortable with SaaS platforms and client-facing technical interactions.

Software International (SI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US. We are currently searching for a Bilingual Technical Customer Support Specialist - English & Spanish- Remote for our IT Financial Services SaaS client for their North American/South American operations.

Role : Bilingual Technical Customer Support Specialist - English & Spanish- Remote

Type: Fulltime, Perm

Salary Range: $70,000 - $77,000 CAD as base depending on overall experience + 3 weeks paid vacation + stat holidays + sick days

Location: remote - client is based in Toronto, ON

Our client delivers innovative technology solutions that make cash processing and transportation more efficient, helping cash remain competitive in an increasingly digital payment landscape. They are currently adding a Technical Customer Support Specialist - Remote to support business in North and South America. The head office is based out of Toronto, ON.

Role Overview

Our client is seeking a Bilingual Technical Customer Support Specialist - English & Spanish- Remote to join their team in a full-time, remote capacity. This role is ideal for someone who excels at delivering exceptional customer service, enjoys solving complex problems, and thrives in a client-facing environment.

As a key member of our support team, you will be responsible for onboarding new clients and ensuring their continued satisfaction with our world-class SaaS solution for cash processing and transportation. You will guide clients through the setup process, provide training, troubleshoot issues, and help them optimize their operations using our software.

• Lead onboarding processes for new clients, including training on system features and functionality.

• Demonstrate effective use of our SaaS platform to optimize cash processing and transportation operations.

• Respond to customer inquiries and resolve technical issues in a timely and professional manner.

• Provide proactive support to ensure ongoing customer satisfaction.

• Assist with testing and validation of new features or updates to the software.

• Collaborate with cross-functional teams (e.g., development, product) to improve the overall customer experience and provide feedback for continuous product improvement.
  

• Prior experience in the cash processing or cash-in-transit industries is a strong asset.

• Strong analytical and problem-solving skills.

• Excellent verbal and written communication skills - Fluency in both English and Spanish

• Ability to work independently and effectively in a remote work environment.

• Tech-savvy and comfortable with SaaS platforms and client-facing technical interactions.