62 Equipment Specialist jobs in Canada

The Equipment Specialist provides technical support to manufacturing operations by performing, scheduling, and coordinating all preventive maintenance, inspections, repairs, and upgrades to cranes. This role ensures all crane safety systems are maintained and that operation, inspection, and maintenance records are kept current. Additionally, the Equipment Specialist performs or assists with troubleshooting and emergency repairs to minimize downtime. They also provide training to electricians, millwrights, operators, and others to reduce downtime, minimize costs, and enhance production efficiencies.

- Accountable for all installed cranes: In addition to performing regular maintenance and repairs to the cranes, the position will support operations and maintenance management regarding the safety and reliability of the cranes.
- Provides engineering support to operations and maintenance in the troubleshooting, rebuilding and repair of cranes.
- Provides regular review of all PM programs and inspections of cranes and lifting devices to improve reliability and ensure safe and efficient operation.
- Works with stores to maintain critical inventory and order necessary materials and parts for maintenance and installation.
- Provides complete project management for new installations or modifications and upgrades to existing installations.
- Creates and/or maintains current documentation of maintenance and operating logs.
- Actively engage with management commitment and responsibility required for creating and maintaining a safe work environment for all employees.
- Maintains a high level of personal and professional knowledge of cranes and lifting technologies.
- After hours, emergency and weekend work will be required.
- Performs other assigned duties as determined by the manager.

Job Description

Job Description

Project

The Woodfibre LNG Project is located approximately 7 km west-southwest of Squamish, British Columbia. It involves the construction and operation of a liquefied natural gas (LNG) export facility on the previous Woodfibre pulp mill site, which would have a storage capacity of 250,000 m3 and would produce approximately 2.1 million tons per year of LNG.

Woodfibre Management Ltd. is a privately held Canadian company based in Vancouver and a subsidiary of Pacific Energy Corporation Limited.

Job Summary

Woodfibre LNG is looking for an experienced Rotating Equipment Specialist to join our dynamic team. Reporting to the Mechanical Maintenance Supervisor, the successful candidate will be responsible for overseeing the installation, preventive maintenance, troubleshooting, and repairing rotating equipment at our facility. This role offers the opportunity to be part of a dedicated team that ensures the safe, reliable, efficient, and environmentally responsible operation of the Woodfibre LNG Plant.

Key Responsibilities:

The successful applicant will:

• Technical oversight on scheduled preventative, predictive, and emergency maintenance of pumps, motors, fans, gas compressors, hydraulic systems, etc.
• Liaison with production operators as a point of contact for Troubleshooting & Guidance.
• Key point of contact for all rotating equipment requirements for maintenance & turnarounds.
• Collect and review vibration data & report writing.
• Liaison between the Reliability Engineer and Maintenance team for reviewing equipment history & performing failure cause analysis.
• Support the development and lead the implementation of the “best in class” lubrication program.
• Continuously improve the effectiveness of all strategies, preventative condition-based and time-based related to rotating equipment.
• Support the development of equipment strategies.
• Lead the development of in-house training programs to improve Maintenance Technician competency.
• Lead and provide reports and oversight for the major overhauls during Turnarounds.
• Design the quality control program for onsite repairs and lead the implementation.
• Build procedures and work instructions related to rotating equipment for our Maintenance Technicians to execute.
• Support SAP Implementation with master data build and spare parts management.
• Develop the scope of work for onsite and offsite repairs for pumps & fans.
• Provide technical expertise for the analysis, development, and evaluation of new maintenance technologies and equipment, as well as fully utilize all existing technology.
• Provide technical support and advice for maintenance planning and project/TA personnel.
• Respond to after-hour callouts and maintain a safe, organized work environment.
• Support the site’s maintenance program, including keeping up-to-date records of all maintenance, repairs, and calibrations performed via our CMMS.
• Review process flow drawings, equipment lists, and specifications to resolve work procedures.
• Collaborate with internal teams and third-party service providers.
• Contribute to the continuous improvement of maintenance key performance indicators.
• Act in the capacity of supervisor or coordinator during turnarounds.

HSSE

• 100% compliance with company HSE policies and guidelines.
• Champion HSE as a member of the LNG Maintenance Team.
• Lead HSE Meeting/ safety walks/audits if, and when required.
• Timely intervention to mitigate risks and ensure the safety of personnel and plant.
• Demonstrate a personal commitment to influence overall safety behavior in the plant.
• Initiate inputs for plant risk register and mitigation tracking process for plant operations.

Qualifications

• Valid Journeyman ticket or Red Seal certification Millwright.
• Dual tickets considered an asset.
• MMP or CMRP considered and asset.
• Level 3 vibration analysis certified.

Requirements

Required Experience

• 7 -10+ years of relevant industrial maintenance experience in oil & gas refining, upgrading or LNG.
• 5+ years in vibration collection, Analysis, System 1 trending & data analysis etc.
• Commissioning experience.
• Leadership experience is an asset.
• 3+ years working with SAP.
• Lead and directed OEM subject matter experts.
• Lead or supported high value continuous improvements initiatives to improve MTBR, MTBF, MTTR.
• Lead the major overhauls on gas compressors, turbines, fans, & pumps, including preparation, planning, execution & project close out.

Additional Requirements

• Motivated person with a mentoring and coaching approach.
• Energetic in pursuit of continuous improvement processes.
• Experience working with large multi-disciplinary teams, and contractors in a multicultural environment is an asset.
• Communication/interpersonal skills – to be able to interact with front line workers through to management and all hierarchical levels.
• Exceptional written and verbal communication skills.
• Motivated and willing to take ownership of tasks.
• Ability to work well under pressure and handle multiple tasks, targets and changing priorities within tight time frames.
• Shares knowledge readily and encourages personal development.
• Demonstrated computer knowledge with experience in Outlook, Word, and Excel, etc.
• A valid driver’s license (with abstract) and passport.
• Must be legally entitled to work in Canada.
• This role will be a combination of office and site based.
• The position is based in Squamish, BC (Project Site), with an initial stay period at the Vancouver Office.

Only qualified candidates legally entitled to work in Canada will be contacted.

Woodfibre Management Ltd. is an equal opportunity employer.

Thank you in advance for your interest!

Benefits

Salary range: CAD 120,000 - 150,000 /yr

**Work Schedule**
Other
**Environmental Conditions**
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc. allowed, No contact lens allowed; prescriptive glasses will be provided, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Working at heights
**Job Description**
**How will you make an impact?**
Ensure process equipment and machinery are maintained in good order under Good Manufacturing Process (GMP) guidelines for maximum equipment uptime.
Provide technical skilled support and guidance to site operations via specialized maintenance services on a timely basis.
**Shift schedule:**
Continental - monthly rotation days and nights including weekends
**What will you do:**
Repair, rebuild, refurbish machinery and equipment utilizing milling machines, lathes and all machine shop hand tools by performing the following tasks:
Perform general maintenance on production equipment such as: Fluid Bed Dryers, Film Coaters, Tablet Presses, Transfer Pumps, Vacuum Systems, Processing Vessels and auxiliary equipment.
Maintain production equipment, auxiliary equipment and building maintenance, including operator training on equipment set up and operation.
Make arrangements with Group Leaders and Production Supervisors to schedule equipment down time for maintenance within the Preventative Maintenance program timeframes.
Schedule equipment availability to perform preventative maintenance on time, maintain accurate records according to Good Manufacturing Practice requirements.
Participate in Operational meetings, Rapids, Root Cause Analysis (RCA), Environmental Health and Safety (EHS) and other as required.
Document applicable work activities performed within a CMMS Program
Maintain a safe working environment and report potential hazards.
Perform alternating or rotating shift work as well as requirement to work during maintenance shutdowns.
**How will you get here:**
**Education:**
High school diploma/General Educational Development (GED) Certificate is required College Certificate/Degree in Industrial Millwright
Certified Ontario Trades Person
Licensed to practice as Industrial Millwright 433A required
**Experience:**
Minimum 3 years
industrial mechanic or equivalent maintenance experience, preferably in food, cosmetic or pharmaceutical industries.
1 u2013 3 years millwright experience, preferred
Experience reading drawing and schematics.
Maximo CMMS program experience preferred.
**Equivalency:**
Equivalent combinations of education, training, and relevant work experience may be considered.
**Knowledge, Skills and Abilities:**
Familiarity with Good Manufacturing Practices (GMPs) and Occupational Health and Safety Act (OHSA) Regulations. Proactive and organized approach to completing tasks timely and efficiently. Attention to detail and quality of work. Ability to deal confidently with inside and outside clients. Good working knowledge of electronics and pneumatics is desirable. Demonstrated computer proficiency with Microsoft Office programs. Proficiency with the English Language.
**Standards and Expectations:u202f**
Follow all Environmental Health & Safety Policies and Procedures. Work harmoniously with fellow team members, modelling positive team principles and partnering to meet project and departmental objectives. Carry out all duties within strict compliance to Thermo Fisher Scientific quality systems SOP''s and Good Manufacturing Practice (GMP). Maintain workspace in a clean and orderly fashion.u202f Actively engage in and adhere to departmental systems in order to maintain a smooth and efficient workflow (visual management, scheduling systems, etc.). Be client and patient conscious at all times. Understand Key Performance Indicators and strive to improve the performance of the team by identifying areas for system improvements and engage in problem solving. Models positive thinking and is open to change, motivating the team to adapt to shifts in priorities and new ways of working. Proactively identify areas for improvement in the execution of procedures. Communicate risks to timelines of deliverables in a proactive manner.u202f Consistently strives to improve skills and knowledge in related field. u202f
**Physical Requirements:**
Position requires ordinary ambulatory skills and physical coordination sufficient to move about manufacturing/office locations; ability to stand, walk, stoop, kneel, crouch periodically for prolonged periods of time; manipulation (lift, carry, move) of light to medium weights of up to 40 pounds; arm, hand and finger dexterity; visual acuity to operate equipment, and read materials for prolonged periods of time; ability to sit, reach with hands and arms, talk, and hear for prolonged periods of time. Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, loud noise, bright lights, fumes or odour. Use of Personal Protective equipment is required and may include any of the following: safety glasses, safety shoes, lab coat, gloves, hair net, beard cover, safety apron, respirator.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Work Schedule**
Other
**Environmental Conditions**
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc. allowed, No contact lens allowed; prescriptive glasses will be provided, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Working at heights
**Job Description**
**How will you make an impact?**
Ensure process equipment and machinery are maintained in good order under Good Manufacturing Process (GMP) guidelines for maximum equipment uptime.
Provide technical skilled support and guidance to site operations via specialized maintenance services on a timely basis.
**Shift schedule:**
Continental - monthly rotation days and nights including weekends
**What will you do:**
Repair, rebuild, refurbish machinery and equipment utilizing milling machines, lathes and all machine shop hand tools by performing the following tasks:
Perform general maintenance on production equipment such as: Fluid Bed Dryers, Film Coaters, Tablet Presses, Transfer Pumps, Vacuum Systems, Processing Vessels and auxiliary equipment.
Maintain production equipment, auxiliary equipment and building maintenance, including operator training on equipment set up and operation.
Make arrangements with Group Leaders and Production Supervisors to schedule equipment down time for maintenance within the Preventative Maintenance program timeframes.
Schedule equipment availability to perform preventative maintenance on time, maintain accurate records according to Good Manufacturing Practice requirements.
Participate in Operational meetings, Rapids, Root Cause Analysis (RCA), Environmental Health and Safety (EHS) and other as required.
Document applicable work activities performed within a CMMS Program
Maintain a safe working environment and report potential hazards.
Perform alternating or rotating shift work as well as requirement to work during maintenance shutdowns.
**How will you get here:**
**Education:**
High school diploma/General Educational Development (GED) Certificate is required College Certificate/Degree in Industrial Millwright
Certified Ontario Trades Person
Licensed to practice as Industrial Millwright 433A required
**Experience:**
Minimum 3 years
industrial mechanic or equivalent maintenance experience, preferably in food, cosmetic or pharmaceutical industries.
1 u2013 3 years millwright experience, preferred
Experience reading drawing and schematics.
Maximo CMMS program experience preferred.
**Equivalency:**
Equivalent combinations of education, training, and relevant work experience may be considered.
**Knowledge, Skills and Abilities:**
Familiarity with Good Manufacturing Practices (GMPs) and Occupational Health and Safety Act (OHSA) Regulations. Proactive and organized approach to completing tasks timely and efficiently. Attention to detail and quality of work. Ability to deal confidently with inside and outside clients. Good working knowledge of electronics and pneumatics is desirable. Demonstrated computer proficiency with Microsoft Office programs. Proficiency with the English Language.
**Standards and Expectations:u202f**
Follow all Environmental Health & Safety Policies and Procedures. Work harmoniously with fellow team members, modelling positive team principles and partnering to meet project and departmental objectives. Carry out all duties within strict compliance to Thermo Fisher Scientific quality systems SOP''s and Good Manufacturing Practice (GMP). Maintain workspace in a clean and orderly fashion.u202f Actively engage in and adhere to departmental systems in order to maintain a smooth and efficient workflow (visual management, scheduling systems, etc.). Be client and patient conscious at all times. Understand Key Performance Indicators and strive to improve the performance of the team by identifying areas for system improvements and engage in problem solving. Models positive thinking and is open to change, motivating the team to adapt to shifts in priorities and new ways of working. Proactively identify areas for improvement in the execution of procedures. Communicate risks to timelines of deliverables in a proactive manner.u202f Consistently strives to improve skills and knowledge in related field. u202f
**Physical Requirements:**
Position requires ordinary ambulatory skills and physical coordination sufficient to move about manufacturing/office locations; ability to stand, walk, stoop, kneel, crouch periodically for prolonged periods of time; manipulation (lift, carry, move) of light to medium weights of up to 40 pounds; arm, hand and finger dexterity; visual acuity to operate equipment, and read materials for prolonged periods of time; ability to sit, reach with hands and arms, talk, and hear for prolonged periods of time. Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, loud noise, bright lights, fumes or odour. Use of Personal Protective equipment is required and may include any of the following: safety glasses, safety shoes, lab coat, gloves, hair net, beard cover, safety apron, respirator.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Job Description

Job Description

Salary:

As a Technical Support Specialist, you will serve as a vital link between our customers and the Product Integrity department, assisting in resolving product-related inquiries, troubleshooting issues, creating a resolution database, and ensuring customer satisfaction. This role requires a deep understanding of the companys products, strong problem-solving abilities, and the ability to communicate technical information clearly to both technical and non-technical customers.

Key Responsibilities:

• Technical Support: Provide timely and professional support to customers regarding product issues, performance concerns, and technical troubleshooting. Analyze and resolve complex product-related issues, working closely with cross-functional teams (e.g., engineering, quality control, manufacturing).
• Product Expertise: Develop and maintain a deep understanding of the companys products, features, and quality standards. Use this knowledge to assist customers in diagnosing and resolving issues effectively.
• Customer Interaction: Handle customer inquiries and technical support requests via phone, email. Ensure a positive customer experience through clear communication, empathy, and prompt resolution.
• Root Cause Analysis: Investigate and analyze customer-reported issues to identify potential product defects, quality concerns, or performance issues. Collaborate with the Quality Assurance and Engineering teams to track and address root causes.
• Collaboration: Work closely with the Customer Facing, Quality Assurance, and Engineering departments to escalate complex issues and facilitate product improvements. Provide feedback to the product development team on recurring issues or patterns observed in customer interactions.
• Product Training and Guidance: Assist in creating and updating technical support documentation, FAQs, user manuals, and knowledge base articles to empower customers and internal teams with accurate product information.
• Quality Assurance: Assist in testing and validating product modifications or fixes in collaboration with the engineering team, ensuring that customer-reported issues are addressed in new product releases or updates.
• Continuous Improvement: Stay current on product updates, industry trends, and best practices in technical support. Participate in regular training and knowledge-sharing sessions to improve both product knowledge and customer support skills.

Qualifications:

• Skills & Knowledge:
  • Strong problem-solving skills and the ability to analyze and diagnose technical issues.
  • Excellent communication skills with the ability to explain complex technical information in a clear and customer-friendly manner.
  • Experience with customer support software (e.g., Zendesk, Salesforce, ServiceNow) and CRM systems.
  • Familiarity with product testing, quality control, and root cause analysis processes is a plus.
  • Strong attention to detail and ability to document technical issues clearly and thoroughly.
• Other:
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Comfortable interacting with both technical teams and non-technical customers.
  • Demonstrated ability to manage multiple tasks and prioritize effectively.

Job Description

Job Description

Company Description

Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Water Tech brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

Technical Support Specialist of the Technical Op’s Services Technical Support team with focus on effective post commissioning technical support, warranty claim management and customer issue resolution. This role will be responsible for providing world class support to the ES install base customers. The Technical Support Specialist is accountable for managing customer issues to closure both during regular business hours & 24/7 after hours support.

Responsibilities include implementation of all necessary EHS, design standards, procedures, governance and processes required to represent the company as a customer facing Subject Matter Expert (SME). This is a highly networked role that requires an ability to work under pressure, make operational decisions under challenging deadlines. Success in this role requires strong people management and technical skills.

Key Characteristics 

• Able to communicate with fellow Technical Support team, engineering, process & controls groups to ensure issues are recorded and understood to allow uninterrupted customer service

• Highlight chronic issues in product to Product Managers and engineering personnel and assist in implementing solutions

• Able to provide training facilitation to both internal & external customers as a subject matter expert with specific product focus on P&D/Legacy(Ozonia, Aquaray UV, Clarifiers, DAF’s, MBBR etc…)  product lines

• Strong focus on customer relationships (both external and internal customers). Understands balance between customer and Veolia teams

Duties & Responsibilities

• Work closely with Product Management to understand the root cause of the failure, communicate and report on progress with the customer, update Customer Technical Support Cases (CTS) and ensure the technical closure of the case is recorded & validated with the customer

• Organize and drive feedback to engineering and senior management for sustained product and project delivery improvement

• Communicate with fellow Technical Support team members, process & controls groups to ensure cases are recorded and understood to allow uninterrupted customer service

• Lead the resolution of customer complaints and issues throughout a project lifecycle

• Investigate and report cases in the CTS application

• Facilitate client issue resolution and participate in RCA (Root Cause Analysis) teams to identify & resolve systemic issues across the business

• Active participation in Large Issue review meetings, responsible for the project to be completed on budget through tracking all project costs when leading complicated solutions to large issues

• Develop and maintain an in-depth knowledge of all Veolia WTS and service offerings specific to P&D/Legacy Business and related products

Please note : This role can be based in one of our offices across NORAM, or it can be 100% remotely, depending on the candidate's experience and preference. There is minimal travel required to customer sites and Veolia offices, as deemed necessary.

Qualifications

Knowledge, Skills & Abilities 

• Ability to multitask on several concurrent projects

• Ability to effectively present ideas and information verbally and through written documentation

• Demonstrated ability to work independently

• Be able to trouble shoot and repair Mechanical and Electrical components typically found in water treatment plants (pumps, blowers, valves etc…) via the phone with an operator or at a plant site

• Have working knowledge of PLC controls and basic abilities to modify and read PLC logic

• Be able to read and understand Process Flow Diagrams (PFD’s), Process and Instrument Drawings (P&ID’s), Electrical Drawings, Control Logic Summary Charts (CLSC) and Operating Sequence Charts (OSC)

Education & Experience

Required:

• 5 years’ experience with Veolia WTS systems or equivalent industry experience

• 5 years of client relationship management experience
   

Preferred:

• Relevant field experience working on Veolia WTS products

• Background in Root Cause Analysis (RCA) tools

• Bachelor's Degree or College Diploma with a minimum of 5 years of experience in a water treatment field

• Knowledge of and/or demonstrated ability to learn new equipment and processes related to Veolia WTS products and systems including but not limited to RO/ED, UF/MBR, Ion Exchange, P&D (purification & disinfection), ADT and Thermal technologies

Additional Information

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger
communities. We’re an organization that champions diversity and inclusion at every rung of the ladder
and are proud to be an equal opportunity workplace

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Job Description

Job Description

GlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 32 years, GHS has delivered an enterprise level of service and support to clients. Recognized with industry-leading awards each year, GHS translates this differentiation into positive client experiences

This role will be providing technical support to internal clients by addressing incoming queries and issues related to servers and systems, software, and hardware either in person or over the phone.

Responsibilities:

· Providing technical support to internal and external clients, including problem determination, resolution, and escalation as per the ITSM process

· Assisting customers to diagnose technical issues related to Windows, network, application services, and peripherals

· Documenting all incidents, outages, status, and resolutions in accordance with IT (Information Technology) Service Desk procedures

· Resolving and tracking incidents with network, servers, Windows/Linux OS, application services, and peripherals in accordance with IT Service Desk procedures

· Proactively utilizing IT resources to remain current with technology used in the company IT environment

· Deployment, planning, monitoring, data collection and analysis in customer environments

· Work independently with partner/vendor technical/sales teams to ensure hardware and software resources are available for the projects or users for the successful execution of projects

· Diagnose and trouble shoot desktop, laptop, and peripheral hardware devices

· Performing security administration functions for user access, data access, and remote access

· Issuing timely, accurate, and professional notifications regarding incidents impacting the user community or targeted service consumer

· Proactively managing high severity and priority incidents from identification to resolution

· Collaborating with internal/external IT resources to identify problems and restore services

· Contribute to the business process improvement projects

· Completing other duties or tasks as assigned

· Manage O365 environment for Internal users

· Managing JAMF Environment for internal Mac’s

Personal attributes:

· Strong verbal communication skills and excellent technical writing skills

· Customer service attitude, be prompt and responsive, be kind and understanding, be proactive and creative

· Dedicated team player and enjoys working in a fast-paced team atmosphere

· Ability to manage multiple priorities, commitments, and projects

· Must be able to develop content, and independently document features for target audiences

· Ability to think logically about issues and find efficient resolutions

Disclaimer:

What you'll get:

Competitive salary

Health benefits (medical, vision, dental)

Life insurance

Pension plan

Professional development

Amazing company culture

Free parking

Gym on-site

Join a team of professionals led by a diverse set of leaders from across the industry.

GlassHouse Systems commitment:

We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that values diversity at our company and encourages all candidates to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

GlassHouse Systems will accommodate individuals with disabilities through each stage of the recruitment process. Please advise us of any needs when your interview is booked and we will do our best to meet your needs.

Please note that all candidates have to be legally eligible to work in Canada.

Any offer of employment will be conditional upon a criminal record check.

GlassHouse Systems thanks all candidates for their interest, however only those selected to continue in the process will be contacted.

Requirements:

· Bachelor’s degree in information technology or similar discipline

· 3+ years’ experience in an enterprise IT environment and hands-on experience with large scale enterprise IT rollouts

· Located in Greater Toronto Area, and eligible for Protected B clearance

· Experience in Mac Support and Administration - JAMF

· Experience in Microsoft Administration - O365, Active Directory, Teams, SharePoint, Power Automate, Intune

· Demonstrated ability to understand complex IT systems with sufficient depth to troubleshoot highly technical and time sensitive issues

· Experience in ITSM process – incident, change and problem management

· Strong analytical skills

· Ability to present complex concepts in a clear, concise manner

· Some travel is required for this position

Nice to have:

· Entry level Support/Microsoft/networking certificates such as MS-900, Network + and A+ from CompTIA

· JAMF Certifications

· Some experience with programming & scripting languages (PowerShell, Python)

· Knowledge with public cloud platforms like Azure

· Experience in ITSM ticketing tool – Service Now

Overview Languages

English

Education Experience On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks

Job Description

Job Description

Salary:

WHEN WAS THE LAST TIME YOU ENDED YOUR WORKDAY WITH A SMILE?

You spend 80% of your life at work, and you should be doing what you love with people you like doing it with, all while making a difference in your community.

How do we ensure that smile?

• We are fun people.
• We are people who take pride in being themselves and are confident in the help we bring to those around us.
• We get genuine joy from making others around us feel heard, helped, and happy.

If you know what we are talking about, then you are in the right place in your job search journey.

It's a great time to join our team and grow with us.

Idealogical has been in business since 1995. We have continuously worked towards giving our employees and clients access to all the tools and benefits of working with a larger firm while maintaining the empathy and nimbleness of a small business. We take pride in what we do, have a few laughs, stay relatively casual, and deliver best-in-class service.

We are looking for a kickass Technical Support Specialist to join our team.

Our company culture is everything to us, so please look atour core valuesand see if they speak to you before applying for this position.

Your code word for success is smile.

Who are we looking for, you ask?

We are looking for someone to join our Technical Service team who can have fun while working independently within a team in a fast-paced, ever-so-challenging work environment. YOUR creativity, energy and attention-to-detail attitude is what we need to augment our growing team of A-list talent.

WHAT WILL YOU BE DOING

In this role, you will be working under the direct supervision of the Technical Leadership in the service delivery team and will be responsible for the following:

• Provide our clients with intermediate technical support and escalate as required while following Service Level Agreement (SLA) guidelines.
• Follow a ticket journey from beginning to end using our PSA tool.
• Make our clients feel heard, helped, and happy at every interaction.
• Watch the consoles for new alerts and take action when required.
• Liaise with vendors to oversee installation, resolve adaptation issues, and support new technologies.
• Account for resources invested in the client and Idealogical related tasks.
• On-call duties as defined in the Idealogical after-hours policy.

WHAT YOU BRING TO THE TABLE

Must-Have Skills & Qualifications

College diploma or University degree and 3 years of equivalent work experience.

Microsoft Certified Professional MS-100, MS-101 or MD-100 or MD-101.

Expert knowledge of computer hardware, including IBM, Lenovo, and Fortinet Firewalls.

Application support experience with ConnectWise Automate & Manage.

VMware Certification.

CompTIA Security+.

Valid Driver's license and reliable method of transportation.

Legally able to work in Canada.

Preferred Skills & Qualifications

• Experience with Apple, Backup and BDR solutions, and Web-Based Email Security platforms.
  
• Experience with desktop and server operating systems, including all Microsoft solutions on-premise and cloud-based.
• A desire to mentor, guide and motivate other technical staff to help them succeed.
  

Key To Succeed in This Role

• Strong understanding of the organization's goals and objectives.
• Empathy, compassion, sense of humour.
• Exceptional written and oral communication skills.
• Outstanding interpersonal skills, with a focus on listening and questioning skills.
• Strong documentation skills.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language to non-technical staff and end users.
• Ability to take on challenges that require critical thinking and decision-making skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Stay up-to-date with educational goals to further professional development.
• Dont take yourself too seriously.

WHAT CAN YOU EXPECT OF US

By joining Idealogical, you will work with some of the industry's brightest and most experienced people in an environment where you are challenged to be the best in everything you do. Idealogical is where you can grow and develop your career in a meaningful way.

We have folks that have been with us for 5 years, 10 years, 15 years and 28 years. Our team members rarely leave us.

Our team is everything to us and we take care of our people like we expect you to care for our clients. We foster sustainable growth, good health and overall well-being and strive hard to make you feel heard, helped, and happy.

How we make you feel heard?

• Anonymous feedback system led by the president to make continuous changes and improvements to solidify our already strong company culture.
• Recognition for being a team player reflected in weekly monetary wins in the form of peer praises.
• Recognition for being an exceptional employee with opportunities to win 6 different awards at our annual holiday get together.

How we make you feel helped?

• 6 paid training and education days per year to help you fill your knowledge gap.
  
• We invest heavily in helping our people acquire skills dictated by the IT industry and pay for your professional certifications.
• Distinct regular events infused with competitive team games, good food and great conversations.
• In-house Chiropractor services provided by our trusted health practitioner, who uses cutting-edge tools and techniques to maximize your health.
• In-house Massage facility where you can take a break during the day and relax.
• An organization-wide group of people who looks out for you and goes above and beyond to help each other succeed.

How we make you feel happy?

• Competitive base salary.
• Competitive performance-based bonus plan.
• 3-week vacation to start.
• 6 personal days for those uninvited sicknesses, personal commitments (for example, unscheduled school closures), or just 'I don't feel like working today' days.
• Comprehensive health and dental benefits.
• State-of-the-art office space carefully designed to help you transition from the fatigue caused by work-from-home settings.

If you have made it this far on the page, it tells us you are interested in working with us, and we would love to hear from you!