3,934 Guest Satisfaction jobs in Canada

Job Description

If you thrive in a team-oriented workplace that challenges your skills, drives your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI company) team today!

Job Summary:

At Ainsworth, our customers are our top priority. As Customer Experience Representatives (CER’s) you will believe in high-quality customer experiences. Using phone calls and emails as your everyday working tools, you will be there to listen, support and problem solve our Ainsworth clients requests. We are looking for candidates who enjoy a challenging workday and who love helping customers.

Are you someone who cares about people? Do you like to problem solve and come up with effective solutions for clients? How about building new skills and taking on a challenge? If so, we would love to hear from you.

Key Responsibilities:

• Receive calls or emails requests from clients for various reasons related to service or daily operations of their sites.
• Responding efficiently and accurately to caller, explaining possible solutions and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information.
• Develop and maintain an understanding and working knowledge of our Remote Building Automation Alarms (RBAS) with an emphasis on triaging and acting upon remote monitoring system alarms.
• Create and complete work order requests on all incoming calls and email requests.
• Manage Work Order requests, close outs from client platforms to ensure SLA requirements are met.
• Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
• The CER is to monitor the SLA commitments on all work orders and if the SLA is at risk or will not be achieved, they will raise the issue with the appropriate department.
• Adhere to the Company’s Quality System operating procedures.
• Perform other duties as assigned by Management.

Qualifications:

• 1-3 years of previous experience in a customer service/support role
• College/university graduate or equivalent work experience
• Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
• Exceptional customer service, active listening, verbal and written communication skills, professional phone voice.

• Understanding of company products, services, and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations.

• Experience working in HVAC/Building Automation industry or a related field is an asset.
• Must be available to attend and successfully complete a two (2) week full-time paid training program.
• Language - English / French is an asset

Availability:

Available to work morning, afternoon, and rotational weekend shifts (Saturday).

Why work at Ainsworth (a GDI company)?

Ainsworth (a GDI company) is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:

Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation

Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives

Flexibility: Hybrid working models, where applicable

Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

While we appreciate all the applications we receive, we advise that only candidates under consideration will be contacted.

Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

Ainsworth is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.

#LI-Onsite

Job Description

As a customer experience associate you will be responsible for leading exceptional guest experiences by creating emotional connections within our communities. Your knowledge and passion will be critical in guiding our guests through our strategically curated assortment plan which will earn trust, credibility and loyalty.

Responsibilities:

• Build positive community relationships
• Be a positive brand ambassador
• Continuous education and have a full understanding of our assortment
• Complete transactions, owing the entire path to purchase
• Adhere to regulations,compliance, standards and best practices to achieve desired results
• Inventory Management
• Maintain the integrity of the location, assuring safety and cleanliness are top of mind
• Drive performance, comprehensive understanding of KPI's

Qualifications:

• Previous experience in retail, hospitality or customer service industry
• Ability to multi-task in fast paced environment
• Excellent communication skills
• High Integrity, High Energy,
• Passionate in connecting communities through cannabis
• Basic skills in using digital platforms

Required Attributes:
Our Team Members must possess the following core values:

Hospitality - creating connections and earning loyalty through genuine hospitality
Experience - provide exceptional and memorable experiences
Authenticity - be true to who you are
Respect - treat others as you would like to be treated
Teamwork - building strong relationships with our communities, guests, partners and team members

Additional Requirements:

* Completion of CannSell certification upon offer
* Successful completion of criminal background check
* Must be flexible to work evenings and weekends as required
* Must be a minimum age of 19 years old

Thank you for your expressed interest in joining Pop's Cannabis Co.

Job Description

Description

Competitive Benefits. Meaningful Extras. Unmatched Value.

• A place where you can take your career in the direction you want to grow and go
• Save on gas at stations across Canada, including Chevron, Fas Gas, Ultramar, and Pioneer

The Opportunity:

The Customer Experience Representative (CXR) is responsible for responding and resolving customer inquiries across multiple channels (phone, email, social, chat). 

Responsibilities:

• Open and manage existing customer accounts by recording and maintaining account information
• Answers a high volume of customer calls and achieve Service Level of 85%
• Obtain and evaluate all relevant information to handle inquiries, orders, and complaints promptly and professionally
• Direct or escalate requests and unresolved issues to the designated resource
• Increase revenue through inside sales initiatives
• Perform customer verifications
• Perform credit verification using the Equifax credit tool
• Process credit card pre-authorizations and sales accurately
• Keep records of customer interactions and transactions through account comments
• Manage administration associated with customer accounts
• Communicate and coordinate with internal departments
• Other duties as assigned

Requirements:

• Great interpersonal skills (internal/external), with relentless customer focus
• Good communication and listening skills
• Knowledge of customer service principles and practices
• Proficient in relevant computer applications (Office 365, ERP, CRM, etc.)
• Numeric, oral and written language applications
• Good data entry / keyboard skills
• Knowledge of administration and clerical processes
• Attention to detail and accuracy
• Problem solving skills
• Multi-tasking/prioritizing skills
• Self-starter, with the ability to be flexible
• Stress tolerance
• Experience with training and onboarding at Parkland or previous (Training SME)

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine:

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do:

We are an equal opportunity employer and encourage applications from all qualified individuals.

Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

Our Employee Resource Groups (ERGs) and Affinity Networks help us activate enterprise-wide strategies that power a proactive culture of diversity, equity, inclusions, and ultimately – belonging.

We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Please note that final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.

#LI-JP1

Job Description

Job Title: Customer Experience Representative– Retail Environment (On-Site)

Location: Barrie, ON

Employment Type: Seasonal, Part-Time

Compensation: Competitive hourly wage + commission

Job Summary
Our client is seeking a Customer Experience Representative to work in-person in a retail space environment, engaging directly with visitors and generating qualified leads for their sales team. The successful candidate will actively approach people, engage them in conversation, and gather key information to hand off to the sales team for next steps.

This position offers a competitive hourly wage rate plus commission , rewarding both time and results. Weekend availability is mandatory for this role. If you thrive on meeting new people and enjoy the challenge of turning conversations into opportunities, our client would love to hear from you!

Key Responsibilities

• Proactively approach and engage individuals in the retail space to create interest.
  
• Confidently start conversations and present services clearly, in a compelling way.
  
• Qualify leads by asking the right questions and gathering accurate contact details.
  
• Record and report all lead activity promptly and accurately in CRM systems.
  
• Maintain a professional and approachable demeanour at all times.
  

Qualifications

• Experience in customer service, sales, or any role involving direct, face-to-face interaction .
  
• Comfortable in a front-facing role and not afraid of rejection .
  
• Strong verbal communication and interpersonal skills.
  
• Self-motivated, confident, and able to work independently.
  
• Experience with CRM or lead-tracking tools is an asset, but not required.
  
• Must be available to work weekends.
  

Working Conditions

• On-site role based out of a retail space (no remote work).
  

Primus Workforce is committed to equitable employment for women, Aboriginal people, visible minorities, veterans, and persons with disabilities. Interested candidates from these groups are encouraged to apply.

Job Description

Company Description

We offer a competitive base salary between $60,000–$70,000, depending on your experience and skills!

Schedule :  Monday to Friday 8am - 5pm

At Techo-Bloc, we’re entrepreneurial innovators who take pride in rolling up our sleeves and making things happen. With 9 cutting-edge manufacturing facilities, 13+ distribution centers, and over 900 employees across 20+ North American locations, we’re driven by bold growth, creativity, and a commitment to excellence—all within a collaborative and inclusive work environment.

At Techo-Bloc we believe potential matters just as much as experience. If you bring a great attitude, a willingness to learn, and a passion for helping others, we’ll give you the tools, training, and support you need to succeed.

We’re looking for a bilingual Client Support Coordinator who thrives on solving problems and creating positive experiences. You’ll be the connection point between our customers, internal teams, and field service staff—making sure questions get answered, complaints are resolved, and everything runs smoothly.

This is a great opportunity to launch your career, learn how different departments work together, and grow within a collaborative, supportive company.

What You’ll Do

Support and Coordination

• Respond to incoming client requests and guide them through the support process.
• Manage cases and support complaints—both warranty and non-warranty—with empathy and professionalism.
• Communicate with internal teams (Sales, Customer Service, Finance, and more) to move things forward and keep everyone aligned.
• Manage the full complaint resolution process—from first contact to solution delivery.

Field Team Support

• Schedule our field service team for on-site support, merchandising, or display updates.
• Work with teammates across departments (sales reps, display specialists, and others) to coordinate work and timelines.
• Responsible for approving timesheets, organizing team schedules, and managing supply inventory (tools, gear, cleaning products, etc.).

A Day in the Life

Your day will be a mix of organizing, communicating, and supporting our internal teams. Some moments will be spent responding to client inquiries, others coordinating the schedules of our field team, and others learning how we track and resolve more complex situations.

You’ll be surrounded by experienced colleagues who are ready to support you, answer questions, and help you grow into the role—and beyond.

We’ll teach you what you need to know, but you’ll shine here if you bring curiosity, positivity, and a mindset focused on learning and service.

What You Bring

• A desire to help people and make things better—every interaction counts.
• Bilingual fluency in French and English (required to support clients across Canada and the U.S.).
• Excellent communication, organization, and time management skills.
• Comfort using Microsoft Word and Excel + experience with ERP systems like Microsoft Dynamics AX is a plus—but we’re willing to train!
• A team spirit, openness to feedback, and an eagerness to grow.
• Experience in customer service or coordination is a plus. We’ll train the right person!

Why work for us?

Career Growth and Recognition:  At Techo-Bloc, we're career builders. Explore advancement opportunities through our well-defined career paths by department. Your success is our shared responsibility, supported by a culture that values your unique contributions.

Performance-Driven Rewards:  Experience the direct impact of your efforts with competitive performance-based bonuses. Join a passionate, driven team that collaborates seamlessly to achieve remarkable results.

Financial Stability:  We’ve experienced consistent growth, reflecting our strong financial health and continued geographical expansion across North America.

Collaborative Company Culture:  Ditch the silos and join us in driving innovation and excellence together. We support and care about each other’s success! Experience a vibrant culture with 5-star ratings from most of our employees. Leave egos at the door as we engage in activities like brainstorming sessions, lively BBQs, and festive parties, fostering a strong sense of community and belonging.

Perks and Benefits:

• Group insurance & RRSP with employer contribution
• 24/7 telemedicine & Employee Assistance Program (EAP)
• Inhouse leadership development and coaching
• Training & Development Programs
• Considerable referral bonuses
• Discounts on Techo-Bloc’s products
• Healthy snack-filled kitchens
• Techo-Bloc branded swag
• Free parking
• Employee Recognition Events
• English and French courses available as needed

Job Description

Benefits:

• Competitive salary
• Free uniforms
• Training & development

• Competitive pay based on experience and with possible opportunities for bonuses!
• Paid training!
• Birthday off and paid!

• Setting up and breaking down the pool deck area before and after each shift.
• Checking water chemistry and temperature prior to swim lessons.
• Welcoming students and parents/guardians to the pool deck area.
• Answering customers' questions about their account, their childs progress, or about the program.
• Assist swim instructors and managers when needed during swim lessons.
• Post media content and monitor social media platforms.

• Excellent interpersonal communication and organizational skills.
• Have a responsible and professional demeanor.

• 1+ years of customer service experience.
• Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training.

Job Description

Customer Experience Associate

Are you a proactive communicator with a knack for customer service and sales support? Join our dynamic team as a Custo and play a key role in driving customer satisfaction and sales sucess.

Responsibilities:

• Conduct outbound follow-up calls to leads and existing customers from our database (cold calling included)
• Engage customers to assess interest in updating or purchasing new units
• Schedule and confirm appointments for the sales team
• Support the sales floor with Be-Back customers and manager CRM follow-up tasks
• Handle lead management and maintain excellent customer communication

Qualifications:

• Strong phone communication skills and a friendly, professional demeanor
• Comfortable cold calling and appointment setting
• Experience with CRM systems preferred
• Organized, detail-oriented, and a team player

What We Offer:

• Competitive hourly wage
• Bonus commission structure based on performance
• Supportive team environment and opportunities for growth

Interested? Apply today and become a key part of our customer experience and sales support team!

The Director, Customer Experience is accountable for the diverse customer service, billing and support functions and works with the Vice President to deliver world class, innovative service to our client base.

This dynamic individual ensures excellence in all points of contact with our customer base -irrespective of channel, transaction or service. Our Customer Service and Billing department is involved in all activities that contribute to the satisfaction and retention of customers as well as the workflow involved in providing a seamless customer experience to customers.

Develop, implement and communicate a long term sustainable strategic direction for the Customer Service and Billing department that respects our customers’ evolving expectations and reflects the evolving business requirements. Manage the ongoing performance of Meter to Cash processes to ensure quality performance standards are maintained. Develop and direct Customer Service programs that support the overall Customer Service Strategy that drive a higher level of customer satisfaction.

Implement strategies that foster a customer-centric mindset and promote an increase in efficiency standards with employees.

In respect of business excellence or continuous improvement, recommend and implement new or enhanced procedures and processes to improve operational effectiveness, including automated processes. Identify, monitor and report on key performance indicators which illustrate customer satisfaction, service level attainment, billing performance and revenue assurance · Identify and operationalize opportunities to leverage technology, systems and other innovations in Customer Service as mechanisms to adapt to changing business requirements.

WORK EXPERIENCE

• Degree in Business, Sales, Commerce or related field
• Must have experience in Meter Based billing operations.
• Must have B2C customer service experience in a leadership role.
• Experience in a utlities based organization is highly recommended.
• 7+ years in a leadership or management role with expertise managing across various lines of business.
• Proven experience with relationship building and the ability to influence
• Solid foundation across many disciplines including systems, operations, finance, Human Resources
• Ability to act as a coach and mentor to a wide variety of team members
• Ability to apply sound judgement to a variety of situations demonstrating tact, diplomacy and confidentiality.

Department: Customer Experience

Location: Vancouver, BC

Workplace Type: Hybrid

Job Type: Full-time, Permanent

Salary: $42,000 per year

The Team:

JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture. JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and stores remain a key part of the JD strategy.

The Role:

We are looking for Customer Experience Representatives to join our Vancouver HQ team! Our Customer Experience Representatives will develop a best-in-class online experience for our all customers. You will also be taking an analytical approach in funneling orders in order to optimize customer satisfaction and retention rates. Most importantly, you will ensure exceptional customer service support to our customers assist them with any inquires or concerns they may have.

Duties/Responsibilities:

• Responding to customer inquiries in a timely manner through all communication channels (phone, emails, live chats).
• Maintaining and updating customer orders and information as they occur.
• Managing order processing in order to funnel orders to the appropriate channels for shipping and handling.
• Creating and maintaining new customer support initiatives and strategies to increase revenue and retain existing customers.

Skills/Experience/Knowledge needed:

• 1+ years of experience in a call centre environment or in the retail industry
• Experience working in E-Commerce, Customer Service or Digital Sales.
• Fluency in French is a bonus
• Exceptional analytical and problem solving skills.
• Proficient in Microsoft Excel and other Microsoft Office applications.
• Ability to meet deadlines and work independently and as part of a team.
• Highly organized and detail oriented with the skill to learn quickly, take initiative, and adapt easily to changes.

THE PERKS

• Flexible work environment – Includes hybrid work
• Benefits – Includes medical, optical, and dental
• Paid time off – Includes vacation, sick days, and holidays
• Store discount – Includes staff discount, family & friends discount
• Kitchen/ lunchroom area – Our in-house kitchen area includes communal snacks, hot stove, dishwasher, microwave, fridge, and coffee machine
• Travel perks – Includes exclusive hotel deals in major cities (Vancouver, Toronto, NYC, Los Angeles)