71 Healthcare Support jobs in Canada

We are seeking a dedicated and compassionate Healthcare Support Representative to join our team. In this role, you will play a vital part in providing exceptional customer service to patients and members within a call center environment.

This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.

A key aspect of this role is your ability to work both independently and collaboratively as part of a dynamic team. You will be expected to demonstrate strong communication skills, adaptability, and problem-solving capabilities.

Our ideal candidate possesses:

• Exceptional empathy and active listening skills.
• Exemplary organizational skills and ability to manage multiple competing priorities.
• Adaptability and a keen ability to thrive in a fast-paced work environment.
• Bilingual English and French language proficiency.

We offer a range of benefits, including:

• Earn $24 CAD per hour.
• Minimum commitment of only 15 hours per week, with opportunities to work more.
• Flexible scheduling to accommodate your needs.
• Gain in-demand experience in healthcare and tech.
• Opportunities for professional growth and development.

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Be part of a dynamic team that provides exceptional patient and member support. As a Tier 1 Patient and Member Support Representative , you will play a vital role in delivering outstanding customer service to patients and members within a fast-paced call center environment.

You will be responsible for managing inbound calls, emails, and chats to address inquiries, resolve issues, and provide information about healthcare services. Your primary goal is to ensure high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.

To succeed in this role, you must possess excellent communication skills, be adaptable, and thrive in a rapidly changing work environment. You should also have strong organizational abilities, enabling you to manage multiple priorities simultaneously.

This position offers a unique opportunity to gain valuable experience in both healthcare and technology. You will have the chance to build your resume with industry-relevant skills in virtual healthcare, patient communication, and crisis handling.

• Provide exceptional patient and member support through various channels (calls, emails, chats)
• Address inquiries, resolve issues, and provide information about healthcare services
• Manage multiple competing priorities in a high-paced environment

• Exceptional empathy and active engagement with members and patients
• Exemplary organizational skills and ability to adapt to new processes
• Bilingual English and French language proficiency

• Competitive hourly rate ($24 CAD per hour)
• Flexible work schedule with opportunities to work more hours
• Gain valuable experience in healthcare and technology

Healthcare Support Specialist

This role plays a vital part in delivering exceptional customer service to patients and members within a call center environment.

Key responsibilities include managing inbound calls, emails, and chats to address inquiries, resolve issues, and provide information about Teladoc Health services.

The successful candidate will ensure high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.

Required skills and qualifications include:

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• Exceptional empathy and understanding of patient needs
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• Exemplary organizational skills and ability to manage competing priorities
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• Adept at adapting to new processes and thriving in a fast-paced work environment
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• Bi-lingual English and French language proficiency
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• Superior telephonic communication abilities and problem-solving capabilities
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Benefits:

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• Competitive hourly rate
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• Flexible scheduling options
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• Opportunities for career growth and professional development
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• Comprehensive training program
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• Collaborative and dynamic team environment
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• Make your own flexible work schedule anytime Monday to Friday:5:00AM-9:00AM EST Thursday and Friday: 8:00PM-12:00AM EST Saturday and Sunday: 5:00AM-1030AM EST
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Gain in-demand experience in both healthcare and tech, build your resume with industry-relevant skills in virtual healthcare, patient communication, and crisis handling

Job Description

Reporting to the Divisional Sales Director, the Clinical Support Assistant (CSA) will act as a key point of contact for clients in our clinics from a product knowledge, troubleshooting, and maintenance perspective. This is a permanent full-time role based at our Lindsay, ON and Bridgenorth Peterborough, ON HearCANADA clinics . Some local travel will be expected and as such, access to a vehicle and a valid driver's license are required.

What you'll do:

• Assist in troubleshooting client product issues
• Provide support in Audiology screenings and support clients in Shoebox Hearing Screenings
• Demonstrate product features and benefits to clients
• Assist customers in basic product maintenance and care including performing clean and checks on hearing aids
• Discuss communicative strategies with customers
• Manage documentation pertaining to customer purchases and insurance claims that may include, assisting the customer with third party claims and processes, and providing follow up
• Recognize and capitalize on sales opportunities through various mediums (walk-ins, customer referrals, telephone inquiries, retention practices, etc.)
• Conduct effective telephone follow up for new fittings (48 hours follow up calls), recalls and outbound calls
• Schedule client appointments and maintain a strong calendar
• Conduct telephone follow ups for missed, late, or outstanding appointments
• Maintain basic knowledge of hearing aid technology and be able to perform cleaning functions and in-office minor repairs depending upon requirements
• Maintain knowledge of assistive listening devices and ability to demonstrate/orient client to use hearing devices and accessories
• Identify and participate in community events and organizations to promote HearCANADA (community-based marketing, CBM)
• Act as a liaison with physicians’ offices and other referral sources to maximize opportunities
• Act as an ambassador for HearCANADA through partnerships with offsite engagements with other healthcare settings including retirement homes.
• Other duties as assigned to support the needs of the business.

What we're looking for:

• Completion of secondary school or equivalency; post-secondary education in a related field such as Communicative Disorders Assistant, Personal Support Worker, Medical Office, Health Sciences, etc. would be a definite asset
• A minimum of 1 year of experience working in a hearing clinic or similar capacity where hearing aid care and maintenance was a fundamental aspect of the role.
• 3+ years of experience in a customer or client service capacity with a passion for delivering exceptional client care
• Experience in a fast-paced environment with competing priorities.
• Experience using MS Office Suite
• Familiarity with hearing tools and software is strongly preferred
• Access to a vehicle and a valid driver’s license is required
• Willingness to participate in local travel for events and community engagements is required
• Comfortability in working with hearing aids and performing maintenance, PPE (personal protective equipment)
• Empathy and the ability to relate to diverse client groups is required
• Technical acumen and an interest in learning new tools, devices, and software
• A passion for engaging with clients and training them on proper use and adoption of hearing devices

What we offer:

• Competitive compensation package including an attractive hourly wage ($27.00 - $29.50 / hour based on experience) + a bonus program
• Benefits commencing on day one of hire
• RRSP matching
• Generous time off policies
• Annual education expense account + learning and development opportunities
• Expense program for ease of travel and work-related expenses

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.

Job Description

Clearpoint Health Network is Canada’s largest trusted provider of independent surgical and multi-disciplinary medical centres across Canada. Working in close collaboration with hospitals, insurance providers, provincial and regional health organizations and workers’ compensation boards. Clearpoint delivers high-quality care across Canada meeting the needs of patients, while alleviating capacity pressure on public health systems. All Clearpoint employees are expected to operate using the values of the company (Respect, Quality, Compassion, and Innovation) in all aspects of their daily activities.

Reporting to the President, and partnered with the Regional Operation Directors, the National Lead, Clinical Support, is responsible for the implementation of high-quality patient care, regulatory compliance, operational efficiency, and overall business performance. This role is a key support resource to drive clinical excellence and operational efficiency to achieve organizational goals in conjunction with senior leadership.

Specific Expectations:

Operational Leadership:

• Ensure seamless patient care and workflow efficiency in the daily clinical operations of the Ambulatory Surgical Centres.
• Implement policies, procedures, and best practices to enhance quality outcomes and operational effectiveness that are embraced by the front line.
• Identify process breakdown trends causing potential patient events (e.g., equipment, wrong side, case preparedness, scheduling lack of information) and mitigate risk with process improvement.
• Collaborate with Regional Directors on facility operations, supply chain, scheduling, optimizing labour management efficiency and patient throughput and OR optimization.
• Collaborate with Regional Directors and centre clinical leadership supply and preference card use performance and equipment/implant failures to maximize operational efficiencies and quality care.
• Instill a “go see for yourself” clinical management culture to verify and improve processes.
• Monitor and improve key performance indicators (KPIs) such as case volume, turnover time, RL6, safety reporting/improvements and patient satisfaction.
• Mentor clinical leadership team in conjunction with Regional Directors on proactive management and continuous improvement.

Financial & Business Management:

• Assist in the development and achievement of budgets, ensuring financial sustainability and profitability.
• Collaborate with the Regional Director, CFO/finance team to optimize billing
• Collaborate with the Regional Director to ensure cost efficiencies while meeting quality standards.

Regulatory Compliance & Quality Assurance:

• Ensure compliance with provincial and accreditation standards.
• Oversee risk management, infection control, and patient safety programs.
• Collaborate with the Quality Team to improve staff clinical metrics and outcomes.
• Instill a continuous improvement approach to care with the front-line staff.
• Maintain culture of quality and safety.

Physician & Staff Engagement:

• Collaborate with the Regional Directors, Chief Medical Officer and centre Medical Directors to address clinical quality and patient care initiatives.
• Support hiring, training, and performance management of clinical staff.
• Collaborate with Regional Directors to ensure clinical education, competency and training.
• Establish a process to allow for cross provincial clinical assistance and process support
• Foster a positive workplace culture that enhances employee engagement and retention.

Strategic Growth & Business Development:

• Support innovation to improve patient experience and operational efficiency.

Skills & Competencies:

• 10+ years of ASC clinical leadership
• Registered Nurse and business training/education, preferred
• Proven track record of ASC clinical operations and healthcare regulations.
• Strong understanding of ASC clinical best processes and quality care delivery
• Proven leadership in leading teams, finance, and collaboration with Regional operations and business development initiatives.
• Excellent communication, problem-solving, and decision-making abilities.
• Experience with ASC software systems (EHR, scheduling, billing platforms).
• Strong understanding of accounting, education and quality systems and processes.
• Ability to travel 25% throughout Canada at our ASC locations

KPIs and Measures of Success:

• All centres remain accredited by the appropriate regulatory body
• Enhance RL6 reporting to identify “good catches” and reduce major incidents
• Disciplined implementation of policies, procedures and best processes identified by the clinical team
• Development of a strong team of nurse leaders within the company and centres
• Increased efficiency in labour and supplies management
• Clinical development and training of new services, in conjunction with the Regional Director

Clearpoint Health Network will only contact those candidates being considered for an interview. We sincerely appreciate your interest in this opportunity and thank you for your application. By submitting your resume, you agree to Clearpoint Health Network sharing your information with representatives of the organization responsible for the hiring process. Clearpoint Health Network will keep your resume on file and protect your personal information in accordance with governing privacy legislation.

Accommodation is available upon request for candidates taking part in all aspects of the selection process.

For accommodation requests during the hiring process, please contact for further information.

About HealthOPM

HealthOPM is a leading healthcare staffing agency committed to connecting skilled professionals with healthcare facilities across the region. We value collaboration, innovation, and exceptional client service. Join our dynamic team and play a key role in driving operational excellence!

- Must have access to a vehicle

- Vulnerable Sector Check, VSC (12 months)

Job Title: Housekeeper

Location : Ottawa, Ontario (Must be located within the city)

Job Type : Full-time / Part-time

Position Overview :
We are seeking a dedicated and responsible housekeeper to join our team. The ideal candidate will provide high-quality cleaning services and maintain a clean, safe, and organized environment in private residences. A key requirement is the ability to travel independently within Ottawa and ensure that all tasks are completed in a timely and efficient manner.

Key Responsibilities :

• Perform general cleaning tasks including dusting, vacuuming, sweeping, mopping, and washing windows.
• Ensure that all areas of the house, including bathrooms, kitchens, bedrooms, and common areas, are clean and organized.
• Laundry duties including washing, folding, and ironing clothes.
• Clean and sanitize high-touch areas, such as doorknobs, light switches, and handles.
• Assist with occasional grocery shopping or running errands as needed.
• Report any maintenance issues or repairs needed to the homeowner or management.
• Adhere to safety and cleaning standards to ensure the environment remains safe and healthy.
• Maintain and organize cleaning supplies and equipment.

Requirements :

• Valid drivers license and access to a reliable car (must be able to travel independently within Ottawa).
• Must have a current Vulnerable Sector Check (VSC) or be willing to undergo one prior to employment.
• Proven experience in housekeeping, cleaning, or related fields is an asset but not required.
• Ability to work independently and manage time effectively.
• Strong attention to detail and organizational skills.
• Professional, reliable, and trustworthy.
• Excellent communication skills and a positive attitude.
• Must be physically capable of performing cleaning tasks.

Benefits :

• Competitive hourly wage.
• Flexible working hours.
• Opportunity for additional hours or overtime.
• A supportive and respectful work environment.