3,943 Host Chalet jobs in Canada

English

• or equivalent experience

Work must be completed at the physical location. There is no option to work remotely.

English

Work must be completed at the physical location. There is no option to work remotely.

Job Description

The successful candidate will play a highly visible and important role in ensuring the delivery of an exceptional guest experience. This position involves adeptly addressing and resolving guest issues while maintaining a proactive approach. Offering individualized attention, taking personal ownership, and fostering teamwork are key components in delivering outstanding guest service.

Responsibilities:

• Offer individualized focus, assume personal accountability, and collaborate effectively to deliver exceptional guest service.
• Attentively listen, identify solutions, and ensure resolution when addressing guest concerns.
• Handle incoming customer reservations and process them efficiently.
• Constantly assess and adapt current practices to perform a task better, faster, or more efficiently.
• Ensure precision, comprehensiveness, and adherence to the utmost quality standards in all tasks.
• All other duties as assigned.

Qualifications:

• Experience in delivering superior customer service and interaction, managing customer complaints and input with a professional and empathetic approach.
• A positive attitude and strong work ethic.
• Flexibility to work shifts, including evenings, weekends, and holidays.

Our benefits to support your success:

• Employee Canadvantage Rewards Program.
• Employee Discounts, including meal, room rates, and more!
• Educational “Scholarships” and financial assistance.
• Employee Events including Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws and more!

About Canad Inns:

Canad Inns is Manitoba’s premier Hospitality Service Provider, with a presence in Winnipeg, Brandon, Portage la Prairie, and Grand Forks. As a leading player in the hospitality industry, we are dedicated to delivering exceptional service and excellence to our valued guests. At Canad Inns, we operate with dedication to mutual trust and respect, honesty, openness, and the highest ethical standards across all facets of our business. We believe in fostering lasting relationships, both with our guests and within our dynamic team.
Our work culture thrives on the principles of collaboration, a positive environment where employees can achieve success. Valuing the unique talents of each team member, we encourage personal development and growth. We are committed to fostering a diverse and inclusive workplace and believe in the strength that comes from embracing unique perspectives and experiences. Carefully selecting our team members, we invest in the growth and well-being of those who become part of our company.

We provide reasonable accommodations to qualified persons with disabilities following Canad Inns standards.

Thank you for considering a career with Canad Inns. We look forward to reviewing your application and potentially welcoming you to our team.

Job Description

Does skiing, snowboarding, snowshoeing or fat biking sound interesting to you? You can do all this and more in your free time as a part of our Guest Services department. We are seeking to recruit a diverse team with varying time commitments. We can offer full-time or part-time shifts with seasonal or long-term employment and varied benefits. If this sounds like a great workplace, fill out an application today to work, live and play where you belong.

Compensation Information: $19.00 per hour

Physical Requirement: Light; work activities involve handling loads up to 10 kg; predominantly in an indoor setting.

This job position requires physical presence at the designated location.

The perks and benefits you’ll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes (varies by position)
• Access to our Employee and Family Assistance Program
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels

This role is eligible for an incentive for successful applicants to receive $1 per hour worked based on completion of a full winter season contract. Conditions apply to this incentive and will be shared during the interview and onboarding.

Skills you bring with you:

• Proficient spoken English, with excellent verbal and written communication skills.
• Strong computer skills, including proficiency in Microsoft Word, Excel, and Outlook.
• A reliable and punctual team player.
• Highly developed guest relations skills with the ability to assess customer needs and confidently upsell products.
• Self-motivated, dependable, and organized, with the ability to work independently and responsibly.
• Organized and able to manage multiple tasks while meeting deadlines and working under pressure.
• Familiarity with the local resort and regional area, or a willingness to actively learn and share that knowledge.

Primary Responsibilities:

• Facilitate the daily operation of the Guest Services desks across the Resort, including the Call Centre, East Village Centre, and Ticket Windows.
• Act as the main point of contact for guests, providing accurate resort information and assisting with the sales of Alpine/Nordic lift tickets, season passes, and Nordic rentals.
• Perform basic maintenance and upkeep of Nordic rental equipment.
• Deliver exceptional customer service through all communication channels, consistently aiming to exceed expectations.
• Interact with guests in a professional, efficient, courteous, and friendly manner at all times.
• Accurately use the RTP POS system for sales transactions, securely manage cash, and balance/sales to system reports.
• Maintain a proactive and organized approach to daily tasks and guest interactions.
• Monitor the Guest Services Online Chatbot and assist guests directly when needed.
• Always follow company policies and procedures.
• Provide support to other areas within the Guest Services department when requested.
• Maintain cleanliness and organization of the Guest Services office and individual workstations.
• Perform additional duties when requested.

Why join us?

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.

Apply Now (copy & paste the link into a new browser): -1ba8-d5bc-0719-6f56497fe317/apply?source=3471007 -CS-58771

Job Description

Salary: Starting at $18.70/hour

Guest Services Agent

Department: Guest Services

Schedule: As operations require, including evenings, weekends, and statutory holidays

About the Role

As a Guest Services Agent at Pacific Sands, youre often the first and last point of contact for our guestsand the person who makes their stay unforgettable. From warm welcomes at check-in to thoughtful assistance throughout their visit, youll play a key role in creating a seamless and memorable experience. This role is perfect for someone who is personable, organized, and thrives in a dynamic, guest-focused environment.

What Youll Do

• Provide 5-star service by greeting guests with warmth and professionalism
• Build relationships with guests to create personalized experiences
• Answer phone calls and emails promptly and courteously
• Assist with reservations and bookings
• Accurately process payments and charges
• Report maintenance concerns or room deficiencies promptly
• Stay up to date on local attractions, events, and resort offerings to assist guests
• Maintain a polished and professional front desk and lobby area
• Coordinate shopping runs and restocking of provisions as needed
• Work closely with other departments to ensure smooth guest experiences
• Follow safety guidelines and be familiar with emergency procedures
• Take on other guest service projects as required

What Were Looking For

• A passion for guest service with strong communication and organizational skills
• Ability to multitask in a fast-paced setting while maintaining quality service
• Flexible, reliable, and able to work independently and with a team
• Professional appearance and demeanor
• Proficiency in English, both spoken and written
• Previous guest or customer service experience required (hospitality experience an asset)
• Physically able to lift moderate weight and stand for extended periods

Why Youll Love Working Here

• Spacious, subsidized staff accommodation available
• Lifestyle Spending Account (after 90-day probation)
• Extended Health & Dental (after 1 year)
• RRSP plan (after 2 years)
• Monthly meal days & seasonal team events
• Weekly, monthly, and yearly recognition programs
• Opportunities for growth and development
• A supportive, energetic team that makes every day enjoyable

If you enjoy meeting new people, problem-solving on the fly, and being part of a team that delivers unforgettable guest experiences, this could be the role for you!

Job Description

Job Type: Casual

Probationary Hourly Wage =  $18.54

Post-Probation Hourly Wage = $9.33
Incoming professionals with relevant casino work experience may be subject to higher wages.
Premium for Night Shift (22:00-06:00) = 1.00/hour   

The Gateway to Your Future
We’re looking for a guest whisperer. We define this as a friendly, patient and intuitive customer service pro who knows how to maintain a Zen demeanour while thriving in a busy work environment and ensuring guests have an exceptional experience. If this sounds like you, then apply for this exciting opportunity at Gateway. Don’t miss the chance to get your foot in the door of a growing national company and allow your career to blossom.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Meet, greet and assist guests, answer inquiries, and provide solutions for any concerns
• Provide information on current and upcoming events and promotions
• Explain and enroll customers in the rewards loyalty program
• Assist in implementing on-site events, promotions and entertainment initiatives

What You Bring

• A minimum one year of experience in a related field
• Proven high level of customer service
• Organizational, interpersonal, analytical and communication skills.
• Intermediate knowledge of computer programs and mathematical skills
• The ability to obtain registration with provincial gaming regulatory body
• Friendly and personable energy and a willingness to go the extra mile for guests.
• Excellent communicator who can comfortably talk to guests regarding events and promotions.
• Able to juggle multiple tasks, manage time efficiently, and thrive in a fast-paced environment.
• Patient, positive demeanour with everyone you meet.

Why Work With Us?
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.

Get to Know Gateway
Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at

Apply Now!
Not the right fit this time? Follow us on our careers social media pages!

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

Job Description

Salary: Starting at $21/hour

Guest Services Supervisor

Department: Guest Services
Schedule: As operations require, including weekends and statutory holidays

About the Role

As a Guest Services Duty Supervisor at Pacific Sands, youll be a leader on the front lines of guest experience. Youll support and guide the Guest Services team, ensuring every guest interaction reflects our warm hospitality and high standards. From daily operations to team development, youll play a key role in keeping everything running smoothly while inspiring your team to go above and beyond.

What Youll Do

Guest Experience

• Maintain exceptional service standards and build strong guest relationships
• Lead by example with enthusiasm, professionalism, and positivity
• Respond to guest feedback, surveys, and reviews in a timely and thoughtful way

Operations Management

• Ensure smooth day-to-day operations by upholding policies and procedures
• Keep front and back office areas, amenities, and the gift shop well-presented
• Coordinate town runs, purchasing, and restocking provisions
• Collaborate with other departments to create seamless guest experiences
• Follow and enforce safety guidelines and emergency procedures

Revenue & Reservations

• Maximize sales by keeping availability and rates up to date
• Monitor competitor pricing and adjust accordingly
• Accurately process reservations, payments, OTA, and wholesaler bookings

Communication & Support

• Handle guest inquiries and emails with professionalism
• Share product and local knowledge to enhance guest stays
• Escalate complex issues to management when needed

Team Leadership

• Adjust schedules to meet operational needs
• Conduct team meetings and share updates with the Guest Services Manager
• Train new staff on policies and procedures to ensure consistency
• Support performance reviews and encourage professional growth
• Foster morale through coaching, feedback, and team-building activities

Additional Projects

• Contribute to projects and initiatives as assigned by management

What Were Looking For

• Strong customer service and leadership skills
• Excellent communication and organizational abilities
• Reliable, professional, and detail-oriented
• Able to work independently and in a fast-paced environment
• Proficient in English (spoken and written)
• Previous guest service or hospitality experience is preferred

• Physically fit and able to lift moderate weight
• Comfortable with bending, kneeling, climbing stairs, and repetitive tasks
• Able to stand or walk for extended periods

Why You'll Love Working Here

• Spacious, subsidized staff accommodation available
• Lifestyle Spending Account (after probation)
• Extended Health & Dental coverage upon hire
• RRSP plan with employer contributions (after 2 years)
• Monthly meal days
• Seasonal team events and celebrations
• Weekly, monthly, and yearly recognition programs
• Opportunities for growth and advancement
• A fun, supportive team environment

If youre ready to take the next step in your hospitality career and lead a team that delivers unforgettable guest experiences, wed love to hear from you!

Job Description

Company Description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Guest Services Captain

Be an ambassador for an exceptional guest experience as Guest Services Captain, where your passion for service will inspire your team and make our guests feel valued.

This is a permanent,  full-time  position, starting July 23, 2025.

Starting Rate of Pay:  $20.15 per hour

We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $23.55.

Job Duties Include:

• Lead and supervise the Guest Services team while ensuring all service standards are followed
• Handle guest concerns and react quickly, logging and notifying proper departments
• Attend regularly scheduled departmental meeting
• Assist in managing the departmental budget and scheduling colleagues accordingly
• Balance operational, administrative and colleague needs
• Assist guests regarding hotel facilities in an informative and helpful way

• Previous leadership experience in guest services preferred
• Previous Property Management System experience preferred
• Computer literate in Microsoft Window applications preferred

Job Perks & Benefits:

• Subsidized staff accommodation provided
• Complimentary meal in our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
• Hotel leisure benefits including Golf/Ski passes

Visa Requirements : To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY:  Whether you're just launching your career or looking for a new adventure, we invite you to visit  learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:

Job Description

The successful candidate will play a highly visible and important role in ensuring the delivery of an exceptional guest experience. This position involves adeptly addressing and resolving guest issues while maintaining a proactive approach. Offering individualized attention, taking personal ownership, and fostering teamwork are key components in delivering outstanding guest service.

Important Notice: This position is located in Portage la Prairie, MB .

Responsibilities:

• Offer individualized focus, assume personal accountability, and collaborate effectively to deliver exceptional guest service.
• Attentively listen, identify solutions, and ensure resolution when addressing guest concerns.
• Handle incoming customer reservations and process them efficiently.
• Constantly assess and adapt current practices to perform a task better, faster, or more efficiently.
• Ensure precision, comprehensiveness, and adherence to the utmost quality standards in all tasks.
• All other duties as assigned.

Qualifications:

• Experience in delivering superior customer service and interaction, managing customer complaints and input with a professional and empathetic approach.
• A positive attitude and strong work ethic.
• Flexibility to work shifts, including evenings, weekends, and holidays.

Our benefits to support your success:

• Employee Canadvantage Rewards Program.
• Employee Discounts, including meal, room rates, and more!
• Educational “Scholarships” and financial assistance.
• Employee Events including Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws and more!

About Canad Inns:

Canad Inns is Manitoba’s premier Hospitality Service Provider, with a presence in Winnipeg, Brandon, Portage la Prairie, and Grand Forks. As a leading player in the hospitality industry, we are dedicated to delivering exceptional service and excellence to our valued guests. At Canad Inns, we operate with dedication to mutual trust and respect, honesty, openness, and the highest ethical standards across all facets of our business. We believe in fostering lasting relationships, both with our guests and within our dynamic team.
Our work culture thrives on the principles of collaboration, a positive environment where employees can achieve success. Valuing the unique talents of each team member, we encourage personal development and growth. We are committed to fostering a diverse and inclusive workplace and believe in the strength that comes from embracing unique perspectives and experiences. Carefully selecting our team members, we invest in the growth and well-being of those who become part of our company.

We provide reasonable accommodations to qualified persons with disabilities following Canad Inns standards.

Thank you for considering a career with Canad Inns. We look forward to reviewing your application and potentially welcoming you to our team.