74 Investment Specialist jobs in Canada

Job Description

POSITION DESCRIPTION

Job purpose

This in-branch position provides advice, direct sales, and ongoing service to members and potential members on investment products through the branch channel through Aviso Wealth; manages a portfolio of members to increase business retention and share of wallet by conducting regular reviews of member investment portfolios, and provides advice on investment and tax planning. Refers members with more complex wealth management needs to a Financial Planner. This position does not sell insurance products nor does any lending.

Key Areas of Accountability

· Proactively develops and manages a portfolio of member relationships; assesses and anticipates individual member needs to maximize member relationships; develops a portfolio and contact management plan; conducts regular portfolio reviews with the member.

· Represents the full range of credit union deposit, investment, and ancillary products and services in the best interest of the member through Aviso Wealth; provides investment advice and sells a select group of third party mutual funds.

· Completes basic financial analysis to develop investment strategies for the members and refers members with complex financial planning needs to the Financial Planner.

· Engages in proactive sales and business development activities including follow-up, direct marketing, and professional contact with prospects; maintains close working partnerships with other areas of the credit union; liaises with branches, insurance services, and investment product suppliers such as MemberCare, and Aviso Wealth

· Facilitates referrals and the follow up for financial services not directly sold or delivered by this role; actively refers business opportunities to appropriate operational areas and contributes to a positive working relationship with all credit union staff

Qualifications

· Registered to sell mutual funds

· 1 - 3 years experience or equivalent combination of education and experience

· Demonstrated commitment to applying relevant and applicable policies, procedures in the day-to-day performance of the functions of this position

· Customer service orientation, driven to help customers meet needs or resolve problems

· Team player, driven to ensure that the whole team is successful

· Strong organizational, time management and communication skills

· Demonstrated commitment to personal and professional development

· Experience working in a sales environment where formal selling thresholds, targets and goal setting are routine

· Industry experience in financial services, retail, hospitality, travel etc

Competencies

Listening, Understanding and Responding

Listening, Understanding and Responding is the ability to accurately listen and understand, and then respond appropriately when interacting with individuals and groups.

Results Orientation

Results Orientation is a concern for working towards a standard of excellence. The standard may be one’s own past performance, an objective measure, the performance of others, challenging goals one has set or even what anyone has ever done.

Adaptability to Change

Adaptability to Changeis the ability and willingness to adapt to and work effectively within a variety of situations and with various individuals or groups. It entails understanding and appreciating different and opposing perspectives on an issue, adapting one’s approach as the requirements of a situation change, and changing or easily accepting changes in the organization or job requirements.

Customer Service Orientation

Customer Service Orientationis the desire to help or serve and build relationships with members and/or internal customers, to meet their needs. It means focusing one’s efforts on discovering and meeting the customer’s needs and expectations. (“Customer” includes members, internal customers or clients, suppliers, etc).

Teamwork and Co-operation

Teamwork and Co-operationinvolves working co-operatively with others, being part of a team, working together, as opposed to working separately or competitively. These behaviours apply when one is a member of a group of people functioning as a team.

Direct reports

This position has no direct reports

*Disclaimer: Mutual funds and other securities are offered through Aviso Wealth, a division of Aviso Financial Inc.

Job Description

POSITION DESCRIPTION

Job purpose

This position provides advice, direct sales, and ongoing service to members and potential members on investment products and deposits through Aviso Wealth; manages a portfolio of members to increase business retention and share of wallet by conducting regular reviews of member investment portfolios, and provides advice on mid-level to high end investment portfolios. Manages members with mid-level to complex wealth management needs; mentor employees with less experience.

Key Areas of Accountability

· Proactively develops and manages a portfolio of member relationships; assesses and anticipates individual member needs to maximize relationships; develops a portfolio and contact management plan; conducts regular portfolio reviews with the member.

· Represents the full range of credit union deposit, investment, and ancillary products and services in the best interest of the member; provides investment advice and sells a select group of third party mutual funds.

· Completes financial analysis to develop investment strategies for the member.

· Engages in proactive sales and business development activities including follow-up, direct marketing, and professional contact with prospects; maintains close working partnerships with other areas of the credit union and investment product suppliers such as MemberCare, and Aviso Wealth

· Actively refers business opportunities to appropriate operational areas and contributes to a positive working relationship with all credit union staff

· Provides mentorship and guidance to less experienced advisors.

Qualifications

· Registered to sell mutual funds

· 3-5 years experience or equivalent combination of education and experience

· Demonstrated commitment to applying relevant and applicable policies, procedures in the day-to-day performance of the functions of this position

· Customer service orientation, driven to help customers meet needs or resolve problems

· Team player, mentor, driven to ensure that the whole team is successful

· Strong organizational, time management and communication skills

· Demonstrated commitment to personal and professional development

· Experience working in a sales environment where formal selling thresholds, targets and goal setting are routine

· Industry experience in financial services, retail, hospitality, travel etc

Competencies

Listening, Understanding and Responding

Listening, Understanding and Responding is the ability to accurately listen and understand, and then respond appropriately when interacting with individuals and groups.

Results Orientation

Results Orientation is a concern for working towards a standard of excellence. The standard may be one’s own past performance, an objective measure, the performance of others, challenging goals one has set or even what anyone has ever done.

Adaptability to Change

Adaptability to Changeis the ability and willingness to adapt to and work effectively within a variety of situations and with various individuals or groups. It entails understanding and appreciating different and opposing perspectives on an issue, adapting one’s approach as the requirements of a situation change, and changing or easily accepting changes in the organization or job requirements.

Customer Service Orientation

Customer Service Orientationis the desire to help or serve and build relationships with members and/or internal customers, to meet their needs. It means focusing one’s efforts on discovering and meeting the customer’s needs and expectations. (“Customer” includes members, internal customers or clients, suppliers, etc).

Teamwork and Co-operation

Teamwork and Co-operationinvolves working co-operatively with others, being part of a team, working together, as opposed to working separately or competitively. These behaviours apply when one is a member of a group of people functioning as a team.

Direct reports

This position has no direct reports

*Disclaimer: Mutual funds and other securities are offered through Aviso Wealth, a division of Aviso Financial Inc.

A career as a Team Lead at National Bank Independent Network (NBIN), servicing Introducing Brokers (IB) clients means playing a vital part in ensuring we deliver the highest quality of customer service to our clients. In this role you can use your communication skills, leadership abilities and customer service experience to have a positive impact on both the organization and our clients. 

NBIN is the leading choice of Introducing Brokers and Portfolio Managers looking for brokerage administration support. NBIN provides trading and custodial services to Portfolio Managers (PM) and is a Carrying Broker to CIRO registered Introducing Brokers (IB) across Canada. 

Your role

• Support and work alongside the Senior Manager to lead a team of approximately 10 Account Managers responsible for supporting our Introducing Brokers firms
• Act as the first point of escalation for Account Managers
• Oversee operations to achieve productivity and service quality objectives while ensuring compliance with policies, standards, and procedures.
• Identify and promptly resolve operational issues, make recommendations, and propose solutions for continuous improvement of processes, systems, and client satisfaction
• Participate in product development and act as a champion for all new applications with internal partners and clients
• Provide Account Managers with guidance on NBIN's policies, procedures, and training that directly impact our business
• Monitor support activities and implement controls to maximize operational efficiency and quality while contributing to their evolution
• Conduct various analyses, research, and strategic projects with a significant impact on team effectiveness
• Manage the Service Delivery team’s documentation and maintain a calendar of training sessions, communications, and events

Your team

Within this team you will report to the Senior Manager and help oversee a team of 9 dedicated specialists that are based in our Montreal and Toronto offices. The team provides day-to-day service Introducing Brokers and acts as a liaison between clients and NBIN’s various support teams across Canada.

We prioritize a variety of continuous learning methods to enhance your development, including on-the-job learning, training content made available to you, and collaboration with colleagues from diverse areas of expertise and backgrounds.

Prerequisites

• Bachelor's degree in a related field and 5 years of relevant experience, OR a Master’s degree in a related field with 3 years of relevant experience
• Advanced knowledge of the securities brokerage/service industry in a client contact center environment
• Strong skills in planning and organizing work based on volume, resources, and priorities
• Knowledge of regulatory, operational, and legal aspects of the industry
• Experience in process and operational optimization
• Canadian Securities Course (CSC) and Conduct and Practices Handbook (CPH) are assets

A career as a Team Lead at National Bank Independent Network (NBIN), servicing Introducing Brokers (IB) clients means playing a vital part in ensuring we deliver the highest quality of customer service to our clients. In this role you can use your communication skills, leadership abilities and customer service experience to have a positive impact on both the organization and our clients. 

NBIN is the leading choice of Introducing Brokers and Portfolio Managers looking for brokerage administration support. NBIN provides trading and custodial services to Portfolio Managers (PM) and is a Carrying Broker to CIRO registered Introducing Brokers (IB) across Canada. 

Your role

• Support and work alongside the Senior Manager to lead a team of approximately 10 Account Managers responsible for supporting our Introducing Brokers firms
• Act as the first point of escalation for Account Managers
• Oversee operations to achieve productivity and service quality objectives while ensuring compliance with policies, standards, and procedures.
• Identify and promptly resolve operational issues, make recommendations, and propose solutions for continuous improvement of processes, systems, and client satisfaction
• Participate in product development and act as a champion for all new applications with internal partners and clients
• Provide Account Managers with guidance on NBIN's policies, procedures, and training that directly impact our business
• Monitor support activities and implement controls to maximize operational efficiency and quality while contributing to their evolution
• Conduct various analyses, research, and strategic projects with a significant impact on team effectiveness
• Manage the Service Delivery team’s documentation and maintain a calendar of training sessions, communications, and events

Your team

Within this team you will report to the Senior Manager and help oversee a team of 9 dedicated specialists that are based in our Montreal and Toronto offices. The team provides day-to-day service Introducing Brokers and acts as a liaison between clients and NBIN’s various support teams across Canada.

We prioritize a variety of continuous learning methods to enhance your development, including on-the-job learning, training content made available to you, and collaboration with colleagues from diverse areas of expertise and backgrounds.

Prerequisites

• Bachelor's degree in a related field and 5 years of relevant experience, OR a Master’s degree in a related field with 3 years of relevant experience
• Advanced knowledge of the securities brokerage/service industry in a client contact center environment
• Strong skills in planning and organizing work based on volume, resources, and priorities
• Knowledge of regulatory, operational, and legal aspects of the industry
• Experience in process and operational optimization
• Canadian Securities Course (CSC) and Conduct and Practices Handbook (CPH) are assets

A career as a Team Lead at National Bank Independent Network (NBIN), servicing Introducing Brokers (IB) clients means playing a vital part in ensuring we deliver the highest quality of customer service to our clients. In this role you can use your communication skills, leadership abilities and customer service experience to have a positive impact on both the organization and our clients. 

NBIN is the leading choice of Introducing Brokers and Portfolio Managers looking for brokerage administration support. NBIN provides trading and custodial services to Portfolio Managers (PM) and is a Carrying Broker to CIRO registered Introducing Brokers (IB) across Canada. 

Your role

• Support and work alongside the Senior Manager to lead a team of approximately 10 Account Managers responsible for supporting our Introducing Brokers firms
• Act as the first point of escalation for Account Managers
• Oversee operations to achieve productivity and service quality objectives while ensuring compliance with policies, standards, and procedures.
• Identify and promptly resolve operational issues, make recommendations, and propose solutions for continuous improvement of processes, systems, and client satisfaction
• Participate in product development and act as a champion for all new applications with internal partners and clients
• Provide Account Managers with guidance on NBIN's policies, procedures, and training that directly impact our business
• Monitor support activities and implement controls to maximize operational efficiency and quality while contributing to their evolution
• Conduct various analyses, research, and strategic projects with a significant impact on team effectiveness
• Manage the Service Delivery team’s documentation and maintain a calendar of training sessions, communications, and events

Your team

Within this team you will report to the Senior Manager and help oversee a team of 9 dedicated specialists that are based in our Montreal and Toronto offices. The team provides day-to-day service Introducing Brokers and acts as a liaison between clients and NBIN’s various support teams across Canada.

We prioritize a variety of continuous learning methods to enhance your development, including on-the-job learning, training content made available to you, and collaboration with colleagues from diverse areas of expertise and backgrounds.

Prerequisites

• Bachelor's degree in a related field and 5 years of relevant experience, OR a Master’s degree in a related field with 3 years of relevant experience
• Advanced knowledge of the securities brokerage/service industry in a client contact center environment
• Strong skills in planning and organizing work based on volume, resources, and priorities
• Knowledge of regulatory, operational, and legal aspects of the industry
• Experience in process and operational optimization
• Canadian Securities Course (CSC) and Conduct and Practices Handbook (CPH) are assets