54 IT Specialists jobs in Brampton

Job Description

CCTV Direct is a Canadian private company with its head office located in Mississauga, Ontario.  CCTV Direct specializes in sales and distribution of security and surveillance equipment including state-of-the-art AI and IoT cameras, AI network and digital video recorders, cables and other accessories from market leaders based in Korea, Japan, China and Taiwan.  We are the premier solution provider to our business partners with outstanding quality as all our products are thoroughly tested to ensure superior performance and reliability.  Overview We are hiring an enthusiastic and motivated individual to join our Technical Support team. Under the supervision of the Support Manager, the successful candidate will be responsible for providing technical support to CCTV Direct distribution partners, dealers and installers Position Title Technical Support  Position Type Full-Time Position Summary * The Technical Support candidate provides services to the company as follows: ** Provides assistance to customers who encounter technical difficulties while using our products. ** Provides support services to customers via phone, email, web, etc. ** Assist our sales team on projects and respond to pre-sales inquires. ** Collaborate with team members to identify and highlight trends in customer inquiries. ** Report any potential product issues to the Support Manager  ** Learn through hands on product testing with the opportunity to create training materials for internal and external training use. Skills, Qualifications, and Abilities * The successful candidate has: ** Strong customer service orientation ** Outgoing with strong teamwork attitude ** Ability to multi-task and adapt to fast-pace work environment. ** Strong analytical, troubleshooting and problem-solving skills. ** Good interpersonal skill, able to manage customer attitudes and emotions. ** Bilingual in English and French would be an asset.   Experience * The successful candidate has: ** Ideally a post-secondary degree, certificate or diploma in computer or other technology fields ** Excellent verbal and good written communication skills ** Some experience in in operating and troubleshooting PC and IP Networks ** Prior experience in customer service either in-person or over the phone is an asset. ** Prior experience in technical support and/or physical security industry is an asset. ** CCNA or Network+ Certifications (or equivalent knowledge) is an asset but not necessary. Location The Technical Support Department is in Mississauga, Ontario.  Monday to Friday only.

Job Description

CCTV Direct is a 20-year Canadian private company with its head office located in Mississauga, Ontario.  CCTV Direct specializes in sales and distribution of surveillance equipment including state-of-the-art AI and IoT cameras, AI network and digital video recorders, cables and other accessories from market leaders based in Korea, Japan, China and Taiwan.  We are the premier solution provider to our business partners with outstanding quality as all our products are thoroughly tested to ensure superior performance and reliability.  Overview We are hiring an enthusiastic and motivated individual to join our Technical Support team. Under the supervision of the Support Manager, the successful candidate will be responsible for providing technical support to CCTV Direct distribution partners, dealers and installers Position Title Technical Support  Position Type Full-Time Position Summary * The Technical Support candidate provides services to the company as follows: ** Provides assistance to customers who encounter technical difficulties while using our products. ** Provides support services to customers via phone, email, web, etc. ** Assist our sales team on projects and respond to pre-sales inquires. ** Collaborate with team members to identify and highlight trends in customer inquiries. ** Report any potential product issues to the Support Manager  ** Learn through hands on product testing with the opportunity to create training materials for internal and external training use. Skills, Qualifications, and Abilities * The successful candidate has: ** Strong customer service orientation ** Outgoing with strong teamwork attitude ** Ability to multi-task and adapt to fast-pace work environment. ** Strong analytical, troubleshooting and problem-solving skills. ** Good interpersonal skill, able to manage customer attitudes and emotions. ** Bilingual in English and French would be an asset.   Experience * The successful candidate has: ** Ideally a post-secondary degree, certificate or diploma in computer or other technology fields ** Excellent verbal and good written communication skills ** Some experience in in operating and troubleshooting PC and IP Networks ** Prior experience in customer service either in-person or over the phone is an asset. ** Prior experience in technical support and/or physical security industry is an asset. ** CCNA or Network+ Certifications (or equivalent knowledge) is an asset but not necessary. Location The Technical Support Department is in Mississauga, Ontario.  Monday to Friday only.

Job Description

About Salex: Join Salex, Southern Ontario's largest lighting agency, where innovation meets excellence. For over 50 years, we’ve partnered with top-tier manufacturers to deliver cutting-edge architectural lighting solutions. Our collaborative and dynamic team thrives on bringing visionary designs to life. At Salex, we believe that work should be both fulfilling and enjoyable. Our vibrant, family-style company culture fosters a sense of belonging and camaraderie among our team members. From fun team events and quarterly in-office massages to lively barbecues and birthday celebrations, we ensure that every day at Salex is filled with opportunities for connection and growth. Be part of a company that values expertise, creativity, and professional growth. Illuminate your career with Salex! About the Role: Located in Scarborough, Salex is searching for a dynamic Technical Support Coordinator – Controls, working a hybrid schedule. Responsible for providing technical lighting solutions and sales support to customers.  This role requires an understanding of lighting control systems, as well as the ability to effectively communicate technical concepts to both customers and internal teams. The role reports to the Manager - Controls Applications and Technical Sales.   What you’ll do: Technical Support and Problem Resolution * Provides technical product support and problem resolution to both customers and internal teams including sales, quotes and project coordination.  * Serve as a subject matter expert on lighting control systems supporting the sales, quotes and PC Teams * Provide technical guidance and assistance to customers, sales and the team to assist them in solving complex problems * Prepares technical documentation and sales proposals for customer requirements * Collaborate with sales and quotes teams to ensure that customer needs are met and organizational goals are attained * Takes ownership of assigned projects (throughout the design cycle) from pre-bid design to time of tender overseeing the design, planning of the project ensuring deadlines are met and the project stays on budget.  * Prepare submittal documentation including project specific drawings and specifications * Consult with clients after the installation of lighting control systems to resolve any issues and provide ongoing technical support. * Works closely with architects, electrical engineers, contractors, designers to persuade them to choose the best lighting control system design and products for their specific project. Support Sales Process * Provide Pre-Bid Design/Design-Assist support * Develop detailed lighting controls system designs including sketches (showing wirings) related to the projects requirements. * Assists Sales Team with the creation of presentations, proposals, and other materials to demonstrate the benefits and functionalities of lighting control systems to clients. * Collaborate on the design of lighting control systems, ensuring they are customized to meet the specific needs and preferences of clients. * Preparation of specifications, assist with development of sequences of operation, component and sensor layouts, wiring diagrams, CAD details etc. * Identify opportunities for upselling or cross-selling additional products and services to existing customers. Market Analysis and Strategy * Stay informed of industry trends, emerging technologies and competitive developments, providing insights and recommendations to the Leadership Team. * Stay updated on the latest advancements in lighting control technologies to effectively explain features and benefits to clients and address their questions. * Educate and train clients and end-users on the proper operation and maintenance of lighting control systems.    Qualifications: * Bachelor’s degree in engineering or related field * Proven experience in technical sales or application engineering, preferably in the field of lighting controls * Minimum 3 years experience in a sales support role * Excellent communication and presentations skills with the ability to effectively convey technical concepts to both technical and non-technical audiences * Deep understanding of Lighting Control systems, products and the industry * Strong knowledge of quoting projects    Why Work With Us? * Competitive Salary: We offer a salary package that reflects your skills and experience, ensuring you feel valued and rewarded. * Amazing Benefits: From comprehensive healthcare plans to generous retirement savings, we provide benefits that support your well-being and future. * Inspiring Culture: Join a workplace where collaboration, creativity, and growth are encouraged. Our positive and inclusive culture ensures you thrive both professionally and personally   Ready to Apply? If you’re excited about the opportunity to be part of a great company with competitive salaries, amazing benefits, and an inspiring culture, we’d love to hear from you! Apply today and let’s build the future together.

Job Description

Salary:

Imagine working at the forefront of innovation in fluid-flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.

As part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints. Together, were creating a legacy that goes beyond businessone thats changing the world for the better.

In this role, you will be responsible for providing expert technical support to customers and technicians, troubleshooting mechanical, electrical, and building automation system issues in-house. You will act as a liaison between the customer and the engineering team to ensure timely resolution of product-related concerns, and you will coordinate field service visits when issues require on-site attention. With a strong focus on customer satisfaction, you will also be involved in performance tracking, process improvements, and collaboration with internal teams to enhance products and services. Your expertise in troubleshooting and product optimization will be key in driving energy-efficient solutions and reducing environmental impacts.

Key Accountabilities:

Technical Support & Troubleshooting

• Answer queue calls from technicians and customers on site to troubleshoot mechanical, electrical, and Building Automation System (BAS) issues remotely.
• Assist customers with problematic equipment and recommend appropriate solutions.
• Determine whether reported issues are product-related or site-related, and take appropriate action for product-related concerns
• Work closely with QA and Engineering teams to identify and resolve underlying product issues and prevent recurring failures.
• During troubleshooting calls, provide guidance and recommendations to optimize product usage, improving performance and energy efficiency
• Load programs to PLCs and HMIs on control panels, as well as configure and program VFDs as needed.
• Conduct troubleshooting related to mechanical issues with pumps, electrical issues with VFDs, control panels, and communication problems with building automation systems.

On-Site Support & Coordination

• If an issue cannot be resolved remotely, coordinate and schedule a field service technician or authorized service partner (ASP) for an on-site inspection and diagnosis, ensuring they have a detailed scope of work.
• Travel to local project sites (~10% of the time) for hands-on troubleshooting, start-up assistance, and commissioning of Armstrong supplied equipment.
• Review field service reports from technicians and ASPs, update customers on findings, and communicate any necessary recommendations or required actions.
• Provide customers with quotes for additional work or replacement parts based on field service reports and recommendations.

Customer Support & Service Request Management

• Respond to customer-submitted tickets for warranty claims and service requests, determining the nature of the issue and whether it qualifies as a warranty concern.
• Take ownership of assigned tickets, ensuring timely resolution and proactive communication with customers.
• Follow up with logistics teams on service-related tickets, ensuring prompt handling and shipment of required parts.
• Recommend appropriate replacement part numbers to customers based on troubleshooting findings and service history.

Performance & Process Improvement

• Maintain and improve KPI targets, including average response time and ticket closure time.
• Multitask efficiently by logging cases in the system while actively troubleshooting with customers.
• Work with service coordinators and the National Service Manager to ensure effective scheduling and dispatch of field technicians and ASPs.
• Collaborate with internal teams and vendors to enhance products and service processes, implementing improvements to reduce cycle times and enhance customer experience.
• Provide feedback on new products received from customers, working with product owners to drive enhancements from a service perspective.
• Participate in value stream meetings to provide feedback from a service perspective for product development and improvements.

What Were Looking For

To thrive in this role, you should bring:

Education & Experience

• Diploma or degree in Electrical Engineering, Building Controls/Automation, HVAC, or a related field, with at least three (3) years of relevant experience.
• Alternatively, five (5) years of experience in the HVAC/Controls industry may be considered.
• At least two (2) years of experience working in technical support, customer service, or a related role in an industrial environment.
• Experience with engineering, manufacturing, and distribution operations is an asset.
• Public speaking and training experience is a plus.

Technical Expertise

• Strong knowledge of centrifugal pumps, heat exchangers, and building automation controls.
• Familiarity with building automation communication protocols such as BACnet and Modbus.
• Experience with Tridium Niagara and wireless networking is a definite asset.
• Hands-on experience with troubleshooting VFDs, PLCs, HMIs, and control panels.

Skills & Abilities

• Strong technical aptitude with the ability to work independently and collaboratively in a fast-paced, evolving environment.
• Creative problem-solving skills and ability to conduct root cause analysis.
• Ability to break down complex problems into simplified solutions and provide clear, well-thought-out recommendations.
• Strong team-oriented leadership skills with a proactive, action-driven approach.
• Customer-first mentality with a commitment to taking ownership of support tickets and ensuring customer satisfaction.
• Excellent communication skills with the ability to engage in open and authentic discussions in all situations.
• Ability to multitask effectively, balancing phone support, case documentation, and coordination with internal teams simultaneously.

Why Armstrong Fluid Technology?

By joining us, youll become part of a global community dedicated to pushing the boundaries of fluid-flow technology while upholding Armstrong's commitment to sustainability. Youll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrows solutions today.

Job Description

Company Description

INSPIRING A BETTER WAY OF LIVING ACCESSIBLE TO ALL

As the preferred partner for window and door automation, SOMFY is committed to inspiring new and better ways of living for all.

As a French, family-owned, and independent group, in continuous growth since our creation, we have been world leaders for 50 years and pioneers in home automation. Innovation continuously guides our work and guarantees the excellence of our solutions.

We are present in 58 countries, with eight production sites and 17 R&D centers. We are deeply committed to the well-being of our 7,000 employees, we promote their sustainable employability by promoting internal mobility and developing their skills. We foster diversity and inclusion by building on our strong corporate culture.

SOMFY® is the leading global manufacturer of strong, quiet motors with electronic and app controls for interior window coverings and exterior solar protections. Over 270 million users worldwide enjoy the more than 170 million motors produced by Somfy. During the past 50 years, Somfy engineers have designed products for both the commercial and residential markets to motorize window coverings such as interior shades, wood blinds, draperies, awnings, rolling shutters, exterior solar screens and projection screens. Somfy motorization systems are easily integrated with security, HVAC and lighting systems providing total home or building automation. 

The primary role of the Technical Support Representative is to provide support in French and English for operating and troubleshooting Somfy products to our customers, end-users, and other professionals. This role will also support the local after sales process by evaluating and processing product returns.

• Technical support & internal product support by phone, email, and web case through Salesforce
• Provide step-by-step instructions to fix technological issues
• Access instruction manuals to help users utilize their software or hardware properly
• Acquire and transfer product knowledge (wiring instructions, product specific functions) to sales managers and customer.
• Handle customer complaints and provide appropriate solutions or alternatives within the set time limits and follow up to ensure resolution.
• Build sustainable relationships of trust through open and interactive communication by actively listening and asking the right questions
• Accurately gather and record customer information, issues, and solutions using Salesforce and other software
• Follow standard operating procedures to maintain a consistent number of open/closed tickets and ensure adherence to established service level standards
• Assist in identifying quality issues experienced by our customers and report them to the organization
•  Record and Identify returned products and part numbers from in our information System (SAP)
•  Manage the after sales returns from our Canadian market (motors / controls) by following the rules and the objectives of the department

• Excellent written and communication skills, and ability to communicate to all levels of the organization and external customers in English and French
• Exceptional organizational skills and ability to prioritize, work with competing deadlines, and ability to adapt to change.
• Proven experience with problem solving skills to deliver highest level of service excellence
•  Ability to work both independently and as part of a best-in-class team
•  Self- motivated, ability to thrive in a fast- moving, and constantly evolving environment
•  Enthusiastic about delivering an exceptional brand experience and passionate about customer satisfaction and loyalty
•  Ability to multi-task, prioritize and manage time effectively
•  Strong phone skills and active listening
• Accept constructive criticism and customer feedback regarding their experience
•  Positive attitude, willingness to learn, team player, outgoing, patient, and genuine
•  Knowledge of communication protocols is an asset (RS485, RS232, Zigbee, etc.)
•  Experience with CRM systems and practices (Salesforce, SAP)
• Fluent in English and French
•  Associate’s degree and/ or comparable experience in a technical support role, preferably in a call center environment
•  Tech savvy (Android, IOS, Smart Home Technology)
•  Proficiency in Windows and Office 365 suite

• 9-hour standard business hours (including 1 hour lunch), Monday through Friday
• Competitive salary commensurate with experience.
• Full corporate benefits package

The protection of our candidates’ personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.

Job Description

Company Description

About Us

RepRisk is the world’s most respected Data as a Service (DaaS) company for reputational risks and responsible business conduct. Our mission is to provide transparency on business conduct risks to drive positive change. Combining advanced AI with deep human expertise, and a proven methodology at the core, RepRisk’s solutions bring performance and peace of mind, enabling clients to know more, be sure, and act faster. With our values of intellectual honesty and humility, operational excellence, and openness and respect, our diverse teams of talented experts are pioneering solutions that enable clients to make better informed decisions. Headquartered in Zurich, and with offices in Toronto, New York, London, Berlin, Manila, and Tokyo, we stay close to clients and bring an independent lens to the industry. United by our shared belief in the power of data, our 400 people are proud to be setting the global standard for business conduct data and driving positive and meaningful change through transparency.

We Offer

• Flexible working hours and arrangements - this is a hybrid position with the expectation of up to 3 days a week in office 
• Paid volunteering and training days, plus a donation matching program and a health and fitness subsidy 
• A shared mission to drive accountability and responsible behavior of companies, thus creating positive change
• A company that embraces diversity, because life would be boring if we were all the same!

About You 

Are you a customer centric and solution-driven person who maintains a pragmatic outlook without compromising quality? Do you set high personal standards for performance, deliver on agreements, and bring tasks to a successful conclusion with attention to detail? Are you a self-starter who thrives in an international and dynamic work environment? Are working and communicating across cultures an established skill for you? Are you driven by a strong interest in sustainability, responsible investment, governance and compliance topics to achieve something meaningful?  

If your answers are YES – then this is the perfect role for you! 

Your Responsibilities 

As our new Client Services, Senior Associate, you will play a crucial role in providing product and service-related second-level support to our clients and partners.  

The ideal candidate excels at resolving product and service-related issues, represents RepRisk as a premium data provider, and upholds our high standards in Client Services. You will collaborate effectively within a globally-distributed, cross-cultural team. 

This role is part of our international Client Services team under Commercial Operations, reporting to the Client Services Lead in Toronto, Canada Moreover, you will: 

• Deal with incoming client and partner requests and perform essential account support tasks (e.g. address login issues,  update watchlists, and producing reports and exports from a database to Excel files) 

• Provide second-level support ensuring prompt and effective resolution of advanced technical inquiries and issues (eg. Whitelist IP addresses, troubleshoot Data Feed issues with the FTP server, onboard clients on to the Data API) 

• Act as a liaison between Client Services and technical teams, including Data Delivery and Integration, IT and Engineering, to coordinate solutions and foster collaboration  

• Create guidelines for manuals for internal teams, maintain detailed documentation of client interactions and resolutions. 

• Participate in client calls to troubleshoot and resolve technical issues while effectively understanding and addressing client needs to provide exceptional service. 

You Offer 

• A minimum of 5 years of experience in client-services positions or technical support, preferably in the tech environment. 

• Experience with ticketing systems and CRM tools is essential. The ideal candidate will have experience with Jira and Salesforce. 

• Familiarity with data feeds, data API’s and cloud delivery systems are a big plus 

• Data-driven and innovation minded with high analytical attitude and advanced Excel and PowerPoint skills. 

• A logical approach to problem-solving and ability to work under pressure 

• Fluent in English, written and spoken. Additional language, e.g. German or French are beneficial. 

Please note that only applications with a cover letter and with a valid work permit will be considered.

Job Description

About Us:

At Beanfield, we’re not just building networks, we’re building communities. We’re dedicated to investing in our 100% Canadian-based employees, 100% Canadian-driven investments, and our 100% Canadian operations. We’ve spent over 35 years growing a fibre-optic network that connects people and businesses across Toronto, Montreal, and Vancouver. Beanfield has always challenged the status quo, believing that everyone deserves fast and reliable fibre internet.

We are Challengers , leading the way, disrupting the industry with a startup mentality and a focus on building our own infrastructure.

We are United , operating as one team, where everyone's ideas are valued.

We Care , prioritizing the well-being of our employees, partners, customers, and communities. We foster trust, communicate openly, and focus on our brand and customers.

Come join our team as we continue to connect communities and foster choice, by providing fast and reliable fibre Internet to Canadians.

Position Summary:

Are you passionate about technology and love solving problems? As a Tier 1 Technical Support Representative, you’ll be the first line of defence in delivering top-tier technical assistance to our residential customers. Reporting directly to the Tier 1 Technical Support Manager, you’ll play a crucial role in troubleshooting, provisioning, and ensuring seamless customer experiences.

If you thrive in a fast-paced environment, enjoy working with cutting-edge networking technologies, and love helping people, this role is for you! Please note that this will be a part-time position.

Availability:

• Status: Permanent Part Time
• Location: Toronto, ON or Montreal, QC
• Hours: Maximum 20 hours per week
• Shifts: All Shifts - Must be flexible to work varying shifts, including nights, weekends, and holidays

What you will be doing:

• Provision, hand-off, and support Beanfield residential services such as home phone, IPTV, Internet
• Configure and troubleshoot customer-facing network infrastructures such as Cisco IOS/XR/XE, GPON
• Troubleshoot and identify customer LAN issues, including WIFI configuration and general support during remote and/or on-site support.
• Identify trends and usage patterns for the purpose of identifying network events that may require escalation.
• Follow standard helpdesk procedures.
• Assist Customer Experience Analysts, Installers, and other departments as needed.
• Maintain current knowledge of industry trends, concepts, practices, and procedures and potential impact on business.
• Must be available 24/7 for all shifts.
• Any future front-line issues that might be created because of new products/services as well as any other duties as assigned by your manager.

Skills & Qualifications:

• 1-2 years of work experience in Telecom tech support roles.
• Knowledge on routed protocols such as TCP/IP version 4 as well as an understanding of CIDR address allocation.
• Understanding of GPON is an asset.
• IP allocation mechanisms such as DHCP, static assignments, and subnetting
• Bilingual English and French considered preferred.

At Beanfield, we are proud to be an equal-opportunity employer.

We are committed to fostering a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.

Beanfield is dedicated to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in all aspects of employment, as well as in our services, programs, and activities. If you require accommodation during the application or interview process, please contact us at

Please note that candidates must be legally eligible to work in Canada at this time. We regret that Beanfield is unable to sponsor employment Visas.

Please note that all communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending in @beanfield.com . We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.

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À propos de nous :

Chez Beanfield, nous ne nous contentons pas de construire des réseaux, nous construisons des communautés. Nous nous engageons à investir dans nos employés 100 % canadiens, dans des investissements 100 % canadiens et dans nos activités 100 % canadiennes. Depuis plus de 35 ans, nous développons un réseau de fibre optique qui relie les particuliers et les entreprises à Toronto, Montréal et Vancouver. Beanfield a toujours remis en question le statu quo, convaincu que tout le monde mérite un accès Internet rapide et fiable par fibre optique.

Nous sommes des challengers, nous ouvrons la voie et nous révolutionnons le secteur avec un état d'esprit start-up et une volonté de construire notre propre infrastructure.

Nous sommes unis, fonctionnant comme une seule équipe, où les idées de chacun sont valorisées.

Nous nous soucions du bien-être de nos employés, de nos partenaires, de nos clients et de nos communautés. Nous favorisons la confiance, communiquons ouvertement et nous concentrons sur notre marque et nos clients.

Rejoignez notre équipe alors que nous continuons à connecter les communautés et à favoriser le choix, en fournissant un Internet par fibre optique rapide et fiable aux Canadiens.

Résumé du poste :

Êtes-vous passionné par la technologie et aimez résoudre des problèmes ? En tant que Représentant du Support Technique de Niveau 1, vous serez en première ligne pour fournir une assistance technique de premier ordre à nos clients résidentiels. Relevant directement du Superviseur du Support Technique de Niveau 1, vous jouerez un rôle essentiel dans le dépannage, l'approvisionnement et l’assurance d’une expérience client fluide.

Si vous aimez évoluer dans un environnement dynamique, travailler avec des technologies de réseau de pointe et aider les gens, ce poste est fait pour vous !

Disponibilité :

• Statut : Temps partiel permanent.
• Lieu : Toronto (Ontario) ou Montréal (Québec)
• Heures : Maximum 20 heures par semaine.
• Quarts de travail : Tous les quarts de travail - Doit être flexible pour travailler selon des horaires variables, y compris la nuit, les fins de semaine et les jours fériés.

Responsabilités:

• Fourniture, transfert et soutien des services résidentiels de Beanfield tels que le téléphone résidentiel, la télévision sur IP, l'Internet
• Configurer et dépanner les infrastructures de réseau orientées vers le client, telles que Cisco IOS/XR/XE, GPON
• Dépanner et identifier les problèmes de réseau local des clients, y compris la configuration WIFI et l'assistance générale lors de l'assistance à distance et/ou sur site.
• Identifier les tendances et les modes d'utilisation afin d'identifier les événements de réseau qui peuvent nécessiter une escalade.
• Suivre les procédures standard du service d'assistance.
• Assister les analystes de l'expérience client, les installateurs et d'autres départements si nécessaire.
• Maintenir une connaissance actualisée des tendances, des concepts, des pratiques et des procédures du secteur et de leur impact potentiel sur l'entreprise.
• Doit être disponible 24 heures sur 24, 7 jours sur 7, pour toutes les équipes.
• Tout futur problème de première ligne susceptible d'être créé par les nouveaux produits/services, ainsi que toute autre tâche confiée par votre supérieur hiérarchique.

Compétences et qualifications :

• 1 à 2 ans d'expérience professionnelle dans le domaine de l'assistance technique en télécommunications.
• Connaissance des protocoles routés tels que TCP/IP version 4 et compréhension de l'attribution d'adresses CIDR.
• La compréhension du GPON est un atout.
• Les mécanismes d'attribution de l'IP tels que le DHCP, les assignations statiques et le sous-réseau
• Doit être bilingue.

Chez Beanfield, nous sommes fiers d'être un employeur garantissant l'égalité des chances.

Nous nous engageons à favoriser un environnement de travail diversifié et inclusif où toutes les candidatures qualifiées sont examinées sans égard à la race, la couleur, la religion, le genre, l'identité ou l'expression de genre, l'orientation sexuelle, l'origine nationale, la génétique, le handicap, l'âge ou tout autre statut protégé.

Beanfield s'engage à fournir un accès, une égalité des chances et des aménagements raisonnables pour les personnes en situation de handicap dans tous les aspects de l'emploi, ainsi que dans nos services, programmes et activités. Si vous avez besoin d’un aménagement pendant le processus de candidature ou d’entretien, veuillez nous contacter à

Veuillez noter que les candidats doivent être légalement autorisés à travailler au Canada à ce moment. Nous regrettons que Beanfield ne puisse pas parrainer de visas de travail.

Veuillez également noter que toutes les communications concernant le recrutement et l’embauche chez Beanfield proviendront exclusivement d'adresses email se terminant par @beanfield.com. Nous invitons les candidats à être vigilants face aux messages ou offres non sollicités pour éviter toute tentative d'hameçonnage.

Exigences linguistiques :

Les candidats doivent parler couramment l'anglais et le français et doivent avoir d'excellentes compétences rédactionnelles en anglais et en français. L’entretien de relations professionnelles avec parties prenantes anglophones ou hors Québec est critique dans le cadre de ces fonctions. Beanfield vise à offrir une expérience positive a tous ses clients au Canada.