22 IT Specialists jobs in Ottawa

Position: Network Operations Centre (NOC) Analyst (L2 Technical Support)

Location: Remote (GTA preferred; occasional Brampton office visits for team building — not mandatory)

Contract Length: 12 months

Shift rotation : 4 Days On (same shift), 4 days off. Days/noons/nights.

Shift rotations : 8am-6pm (Morning) > 12pm-10pm (Afternoon) >10pm-8am (Evening) > Start Again.

Pay Rate: $37/hour T4

About the Role:

We’re looking for a L1/L2 Technical Support Analyst to join our 24×7 operations team. You’ll monitor infrastructure, handle incident triage, and provide L1/L2 technical support, working across virtualization, networking, and server administration. No need to be a deep technical expert — you’ll have a specialized team for escalations. This role offers a unique rotating shift schedule, allowing extended breaks between shifts.

Must-Have Qualifications:

• 2+ years in a data centre or managed IT services environment

• Experience with virtualization (some VMware preferred

• Basic server administration skills

• Strong communication skills and ability to adhere to SLAs

• Experienced in networking fundamentals: How ARP works, basic routing, NAT, etc. Networking and switching concepts covered in the CCNA course.

Nice-to-Have Qualifications:

• French language skills (not a must have)

• Experience working in a 24/7 environment

Job Description

Company Description

At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night.

Sectigo is the most innovative provider of certificate lifecycle management (CLM), delivering comprehensive solutions that secure human and machine identities for the world’s largest brands. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates across all certificate authorities (CAs) to simplify and improve security protocols within the enterprise. Sectigo is one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers and two decades of delivering unparalleled digital trust.

“When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.”

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - S upport, E xcellence, C ommunication, T eamwork, I ntegrity, G rowth and O penness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.

We are looking for a talented Technical Support Engineer I to join our growing global team at Sectigo.

The Technical Support Engineer I works closely with Sectigo’s customer base and sales department, handles the day-to-day customer issues reported, all issues escalated, and sees problems and follows through to resolution. This role involves troubleshooting, diagnosing, and resolving complex technical problems, as well as contributing to the development of support processes and documentation.

This is a full-time and in-office position, reporting to our Ottawa office 5 days a week.

This is an individual contributor role, reporting to our Manager, Tech Support.

Here are the core functions, responsibilities, and expectations for this role: 

• Handle issues from customer/Resellers/front line support teams, taking ownership and seeing problems through to resolution. 
• Research, diagnose, troubleshoot, and identify solutions to resolve advanced technical issues. 
• Assist customers through phone, email, or chat, providing high-quality support and ensuring customer satisfaction. 
• Provide prompt and accurate feedback to customers and follow up with unresponsive customers. 
• Utilize internal databases and external resources to provide accurate technical solutions. 
• Escalate unresolved issues to higher-level (engineering) or internal teams as necessary, be the gate way for engineering teams. 
• Communicate effectively with end users, colleagues, and management to resolve issues quickly. 
• Prioritize and manage multiple open issues simultaneously, ensuring adherence to SLAs. 
• Log and report all system-related issues accurately. 
• Contribute to the creation and maintenance of a Knowledge Base of known issues and their fixes. 
• Participate in additional responsibilities and special projects as assigned. 
• Additional tasks associated with this position may be assigned in response to company initiatives and business needs.

Education:

• Bachelors or college degree in business and/or technical related field or equivalent experience is strongly preferred.

Experience:

• Minimum of 1+ years of customer support and help desk experience, with at least some experience with providing Technical Support to global customers. 
• Strong understanding of Active Directory. 
• Advanced knowledge of networking concepts and devices. 
• Troubleshooting network issues with ifconfig, ping, tracert, nslookup, netstat,etc. 
• Understanding of PKI concepts, including key management, certificate lifecycle management, and trust models. 
• Deep understanding of TLS/SSL protocols, cipher suites, and best practices for secure configurations. 
• Configuring SSL/TLS settings on firewalls and load balancers (e.g., F5, HAProxy). 
• Understanding of SSL offloading and re-encryption. 
• Proficiency in managing certificates using tools like MMC (Microsoft Management Console) 
• Expertise in OpenSSL, Java Keytool, CertUTIL, CertReq commands. 
• Experience/Working with servers like Internet Information Services (IIS), Apache, Tomcat, NGINX, etc. 
• Working Knowledge of ACME clients like certbot, win-acme, lego, etc. 
• Proficiency in using tools like Wireshark or similar network analyzers. 
• Familiarity with support/service desk tools and browser developer consoles.

Ideal Candidate Profiles, Talents, and Desired Qualifications:

• Strong communication and organization skills, with attention to detail and must be able to multi-task.
• Superior customer service and phone mannerism are required to handle the support of Sectigo’s customer base.
• Experience working with large and enterprise accounts and customers across different geographies. 
• Knowledge of corporate environment.
• Knowledge of Sectigo products and services, including policies and procedures.
• Computer literacy skills must include the use of e-mail, databases, and word processing applications.
• Excellent interpersonal and organizational skills.
• Possess qualities such as integrity, fair mindedness, and a persuasive, congenial personality.
• Excellent verbal and written communication skills.
• Must have the ability to thrive in a fast-paced and global environment while applying existing skill sets and training to increase knowledge base.
• Must be able to work shift work Monday through Friday including holidays based on business needs and possible Weekends and after hours.
• Must be willing to carry the after-hour Support pager.

All your information will be kept confidential according to EEO guidelines.

Global team. Global reach. Global impact.

At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.  

Bilingual POS Technical Support

Full-Time, Permanent

Fully Remote: Candidates can be located anywhere in Ontario or Quebec.

Hybrid Option: For those living near Toronto HQ, on-site presence is required just once every two weeks.

Salary: Up to $48,000

Schedule: Rotating shifts Monday–Sunday

• 8:00 AM–6:00 PM
• 11:00 AM–8:00 PM
• 1:30 PM–10:30 PM

Candidates must be available Monday–Sunday (flexible scheduling possible – constraints can be discussed)

Company Overview

Our client is a leader in their industry and continues to grow, operating an integrated network of retail stores that provide a full range of clothing choices within various niches. They offer an inclusive, supportive, and growth-oriented work environment.

Perks & Benefits

• Company-paid health, dental, and vision benefits (after 6 months)
• Employee discounts
• Casual dress code
• Comprehensive training and onboarding
• Supportive, family-oriented work atmosphere
• Tuition reimbursement opportunities
• Tremendous career advancement potential

Job Summary

As a Bilingual POS Technical Support Specialist, you will be responsible for responding to and resolving technical support calls from store locations in English and French. You will provide remote troubleshooting for store-level hardware, software, and POS registers, ensuring timely resolution and minimal disruption to operations.

Key Responsibilities

• Communicate with stores experiencing technical issues, document details, and determine solutions
• Research and implement solutions using user guides, technical manuals, and knowledge base resources
• Provide training and advice to store staff to prevent future issues
• Place service calls for malfunctioning register equipment
• Collaborate with third-party vendors to resolve hardware issues
• Ensure all calls and resolutions are accurately logged and followed up

Qualifications

• Bilingual: Fluent in English & French (spoken and written)
• Familiarity with PC hardware and software troubleshooting
• High school diploma (post-secondary education an asset)
• 1–2 years of experience in customer service and/or technical support
• Ability to work a flexible schedule, including evenings, weekends, and holidays when needed
• Strong communication, problem-solving, and customer service skills

All Together, Extraordinary

We bring together the best minds in communications technology to unify the telecom industry driving simplicity, scalability and efficiency.

This is more than a job—it’s a chance to revolutionize the future of global connectivity. Together, we make the extraordinary happen.

Founded by world leaders in communications technology, Aduna unites and opens mobile networks worldwide to the wider developer community, fueling innovation which gives rise to a new programable connectivity ecosystem.

We are a start-up of scale. This will never be business-as-usual. We run in an agile environment, iterating, and improving not just what we do, but how we do it. We foster a culture of trust, innovation, and simplicity .

The breakthroughs we make here impact people, businesses, and societies worldwide.

Ready to create what’s next?

We are looking for a skilled professional to join our system integration and customer support team, focusing on integrating Aduna’s platform and APIs with telecom suppliers and customer systems such as Communications Platform as a Service (CPaaS), Independent Software Vendors (ISV), and Hyperscale Cloud Providers (HCP) ensuring operational stability, reliability and high availability of the platform services. In this role, you'll engage directly with customers to address technological challenges and deliver timely solutions.

Key Responsibilities:

• Integrate : Connect the Aduna platform to global suppliers (telecom operators) with customers (cloud communication providers).
• Solve: Troubleshoot issues during integration and operation phases.
• Test: Design, write, and execute end-to-end tests to validate the integration.
• Deploy: Deploy and configure the platform services hosted in cloud environments.
• Maintain: Patch, upgrade, plan the capacity, and manage incidents.
• Manage: Build healthy working relationships with suppliers and customers.
• Lead: Drive technical discussions to maximize integration success and issue resolution.
• Observe: Proactively measure and monitor system health and performance.
• Document: Create and improve integration processes, operational runbooks, and troubleshooting guides.
• Standardize: Ensure compliance with internal standards, best practices, and regulatory requirements.
• Support: Serve in an on-call rotation for customer support, troubleshooting, and emergency incident management (approximately once every 4 weeks).

Experience, Knowledge, and Skills Required:

• 3+ years of experience in system integration and support of application involving cloud infrastructure (Azure/AWS/GCP), Kubernetes, Terraform and Helm.
• Strong background in API integration and testing.
• Experience in configuration management.
• Advanced skills in automation and scripting (phyton, shell, etc).
• Proficiency on commands in kubernetes, helm and fluxcd for monitoring and troubleshooting the GitOps workflows
• Security aware mindset- experience of handling PII and sensitive assets
• Solid expertise in deploying and troubleshooting cloud-native applications.
• Excellent problem-solving skills and a team-oriented mindset.
• Familiarity with monitoring/logging tools such as Grafana, ELK, Thanos
• Knowledge of incident management, ITIL or SRE principles.
• Proven experience interfacing with customers and managing relationships effectively.
• Exceptional written and oral English communication skills.
• Nice to have: SRE experience, Portuguese native language is an asset.

Aduna is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds who are passionate about driving the next wave of innovation in telecommunications.

All Together, Extraordinary

Nous réunissons les meilleurs talents en technologies de communication pour unifier l’industrie des télécoms en favorisant la simplicité, la scalabilité et l’efficacité.

Ceci est plus qu’un emploi : c’est une occasion de révolutionner l’avenir de la connectivité mondiale. Ensemble, nous rendons l’extraordinaire possible.

Fondée par des leaders mondiaux en technologies de communication, Aduna unit et ouvre les réseaux mobiles du monde entier à la communauté des développeurs, stimulant l’innovation et donnant naissance à un nouvel écosystème de connectivité programmable.

Nous sommes une start-up en phase de croissance. Rien ici n’est « business as usual ». Nous évoluons dans un environnement agile, en itérant et en améliorant non seulement ce que nous faisons, mais aussi la manière dont nous le faisons. Nous cultivons une culture de confiance, d’innovation et de simplicité.

Les percées que nous réalisons ici ont un impact sur les personnes, les entreprises et les sociétés à travers le monde.

Prêt(e) à créer ce qui vient ensuite ?

Nous recherchons un professionnel qualifié pour rejoindre notre équipe d’intégration système et de support client, avec pour mission d’intégrer la plateforme et les API d’Aduna avec des fournisseurs de télécommunications et des systèmes clients tels que les plateformes de communication en tant que service (CPaaS), les éditeurs de logiciels indépendants (ISV) et les hyperscalers cloud (HCP). L’objectif est d’assurer la stabilité opérationnelle, la fiabilité et la haute disponibilité des services de la plateforme. Dans ce rôle, vous interagirez directement avec les clients pour relever leurs défis technologiques et leur fournir des solutions rapides et efficaces.

Responsabilités clés

• Intégrer : Connecter la plateforme Aduna aux fournisseurs mondiaux (opérateurs télécoms) et aux clients (fournisseurs de communication cloud).
• Résoudre : Dépanner les problèmes durant les phases d’intégration et d’exploitation.
• Tester: Concevoir, rédiger et exécuter des tests de bout en bout pour valider l’intégration.
• Déployer : Déployer et configurer les services de la plateforme hébergés dans des environnements cloud.
• Maintenir : Appliquer des correctifs, mettre à jour, planifier la capacité et gérer les incidents.
• Gérer : Développer des relations de travail solides avec les fournisseurs et les clients.
• Diriger : Animer les discussions techniques pour maximiser le succès de l’intégration et la résolution des problèmes.
• Observer: Mesurer et surveiller de manière proactive la santé et la performance du système.
• Documenter: Créer et améliorer les processus d’intégration, les manuels opérationnels et les guides de dépannage.
• Standardiser : Garantir la conformité avec les normes internes, les bonnes pratiques et les exigences réglementaires.
• Supporter: Participer à une rotation de support client, de dépannage et de gestion d’incidents critiques (environ une fois toutes les 4 semaines).

Expérience, connaissances et compétences requises

• 3+ années d’expérience en intégration de systèmes et support d’applications impliquant des infrastructures cloud (Azure/AWS/GCP), Kubernetes, Terraform et Helm.
• Solide expérience en intégration et tests d’API.
• Expérience en gestion de configuration.
• Compétences avancées en automatisation et en scripting (Python, Shell, etc.).
• Maîtrise des commandes Kubernetes, Helm et FluxCD pour la surveillance et le dépannage des workflows GitOps.
• Sensibilité à la sécurité : expérience dans la gestion de données personnelles (PII) et d’actifs sensibles.
• Expertise confirmée dans le déploiement et le dépannage d’applications cloud-natives.
• Excellentes compétences en résolution de problèmes et esprit d’équipe.
• Familiarité avec des outils de monitoring/logging tels que Grafana, ELK, Thanos.
• Connaissance en gestion des incidents, principes ITIL ou SRE.
• Expérience démontrée dans les interactions clients et la gestion efficace des relations.
• Compétences exceptionnelles en communication écrite et orale en anglais.
• Atouts : Expérience SRE, langue maternelle portugaise est un plus.

Aduna s’engage à favoriser un milieu de travail diversifié et inclusif. Nous accueillons les candidatures de toutes origines, de toutes personnes passionnées par l’innovation et motivées à faire avancer la prochaine vague de transformation dans les télécommunications.