59 Journeyperson Hvac Technician Service jobs in Greater Toronto Area

Job Description

Job Description

Naylor Building Partnerships Inc. is currently looking for a dynamic, hardworking HVAC Journeyperson (313A) with GT1 (preferred) to join our team, focusing on providing exceptional HVAC Service work to our customers in the Richmond Hill area.

Naylor offers a comprehensive benefits package designed to support employees & their families in managing their health and wellness needs. The following is a list of the many benefits that could be available to you as a valued Naylor Employee:

• Competitive pay ($59.00 with GT2 and $63.08 with GT1)
• Benefits package including Medical/ Dental/ Vision/ Health Care Spending Account insurance programs
• 10% Vacation/Stat Holiday pay to start
• RRSP matching program
• Profit sharing program
• Life insurance for you and your family
• Uniform allowance & Tool loan program
• Training opportunities through our Learning Management System
• Career development opportunities

Requirements:

• 313A Refrigeration and A/C Systems Mechanic licence required
• GT2 Gas Technician license required, (GT1 preferred) and ODP certification
• Service experience in Industrial, Commercial and Institutional (ICI) environments
• Experience with chillers considered an asset
• Completion of Working at Heights and Elevated Work Platform training considered an asset
• Valid Ontario Driver’s licence and insurable on our fleet policy
• Ability to obtain a clean security clearance check
• Ability to work on-call shifts is required
• Strong communication and interpersonal skills
• Mechanical and electrical skills; Computer aptitude

We are committed to providing an inclusive and barrier-free workplace that reflects the communities we serve. Naylor will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code, AODA 2005, and Naylor’s Accessibility Policy. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to 

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Job Description

Job Description

Position: HVAC TECHNICAL CUSTOMER SERVICE REPRESENTATIVE Location: Mississauga, Ontario  Reports to: Engineering Supervisor - R&D and Service Employment Type: Full Time Category: Customer service Industry: Commercial and Institutional HVAC Compensation $48,000- $50,000 per year   Company Overview: We are a company whose passion is to heat and cool the lives of our Customers for many generations to come. We pride ourselves on our family oriented and dedicated team environment. Temspec Inc. is an original equipment manufacturer (OEM) of heating and cooling equipment for the North American school, high-rise condominium, and hotel markets. Our core values: Fair & Caring, Reliable & Accurate, Consistent & Curious.  We have an exciting opening for a Technical Customer Service Representative. Working under the guidance of the R&D and Service Supervisor, the Technical Customer Service Representative will drive service success to improve customer satisfaction while increasing profitability. He/ She will be the primary point of contact for all service related calls, including troubleshooting, service requests and part sales.  Responsibilities: · Manage and coordinate all warranty and service requests · Efficiently respond to inquiries over the phone while building positive relationships with customers · Diagnose technical issues to determine an appropriate solution and course of action · Prepare quotes for part sales · Log, track and maintain all warranty and service and repair requests while following-up on all open tickets to ensure timely resolution · Complete daily service reports and other reports as needed · Responsible for maintaining equipment and service inventory · Assist the sales team to develop new business opportunities by providing customer feedback · Travel to client sites to resolve technical issues throughout North America (10%) · Follow a “Safety First” Philosophy · Other duties as assigned   Qualifications: · Post Secondary Education or a combination of education and technical experience · Electrical or mechanical background is considered an asset · Hands-on approach to resolving technical issues · Minimum one year of experience troubleshooting and providing technical support in a customer service environment · Ability to read diagrams, schematics and distinguish colors · Excellent computer skills with proficiency in Microsoft Office (Word, Excel, and Outlook) · Excellent verbal and written communication skills with the ability to communicate with all levels · Strong interpersonal skills to tactfully resolve issues · Strong technical, analytical and problem-solving skills · Good organizational and time management skills with the ability to handle multiple projects and meet deadlines · Valid G driver’s license with the ability to travel throughout North America · Ability to lift up to 50 lbs

Job Description

Job Description

Job Summary:

As a Field Service Technician , you will operate on-site to perform preventative maintenance, repair equipment, and install replacement parts related to RYKO, MacNeil, Belanger and competitor's vehicle wash equipment and accessories. The Service Technician will also train customers on basic equipment maintenance.

Job Duties:

• Perform service work on vehicle wash equipment and accessories including troubleshooting of electrical, electronic, and mechanical problems to ascertain the needed corrective action
• Replace, repair, or adjust parts and systems as necessary
• In accordance with preventative maintenance contracts, the technician inspects, lubricates, and checks wax and detergent levels as applicable
• Run equipment through 'cycles' to ensure the complete system is functioning properly
• Advises customers of necessary service work and make recommendations to customers regarding replacement of worn or damaged parts, systems, etc.
• Following unit installation, inspects equipment to ensure proper function
• Provide information and training to customers regarding proper operation and general maintenance of equipment
• Develop and maintain good rapport with customers, constantly striving to provide outstanding service and ensure customer satisfaction
• May deliver parts, chemicals, or supplies to customers
• Complete work orders, expense reports, and daily/weekly time logs
• Maintain up-to-date knowledge of equipment changes or modifications through various resources such as maintenance manuals, service bulletins & how-to videos in our Learning Management System (LMS), or engineering documents
• Maintains proper inventory of parts on service vehicle and in warehouse. Reports level of field inventory as required
• Keeps Service and District Manager informed of all significant problems, progress, or barriers to success
• Comply with all applicable OHSA, ESA, POST and other provincial regulatory laws, as well as company safety policies
• Any other duties as assigned by the Installation/Service Manager

Qualifications:

• High school diploma or equivalent
• Minimum of 2 years experience as a Service Technician in a related area
• Clean driving record with no more than 3 moving violations within the past 5 years; no more than 2 preventable, at-fault accidents within the past 5 years
• No impaired driving convictions within the past 10 years and no charges currently pending
• Ability to use basic math and writing skills
• Must have demonstrable interest and aptitude in mechanical, plumbing, and electrical work through school or hobby interest including using meters and ACDC power supply
• Ability to comprehend and interpret equipment, operation, and maintenance manuals and instructions
• Ability to successfully work independently or within a team
• Forklift experience and/or ability to obtain forklift certification
• Committed to customer satisfaction and ability to adapt/respond to different personalities
• Ability to multi-task, prioritize, and manage time effectively
• Intermediate computer skills, and experience with Microsoft and Google Suite programs
• Must possess excellent communication and organizational skills
• Must have adequate sight to read installation and other engineering documents and/or work orders and other field service documents
• Ability to work assigned hours plus overtime as needed
• Must be local to the GTA Greater Toronto Area

Physical Requirements:

• Ability to lift items of light to heavy weight, up to 50 lbs.
• Ability to bend intermittently and repeatedly stoop, kneel, reach, twist, perform repetitive motions, using hands to grasp, push, pull, or do fine manipulations, climb ladders, and stand for prolonged periods

Hourly Wage Range: $25-31 based on experience.

Work Shift: Monday-Friday 8am-5pm and rotating weekends

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management retains the right to change job duties and responsibilities at any time, based on business needs. National Carwash Solutions is an Equal Opportunity Employer.

Job Description

Job Description

Salary:

Imagine working at the forefront of innovation in fluidflow technology, alongside over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just an industry leaderwe are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.

As part of our team, youll be immersed in an environment that fosters growth, creativity, and collaboration. Here, youll have the opportunity to push boundaries, tackle exciting challenges, and develop cuttingedge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints. Together, were creating a legacy that goes beyond businessone thats changing the world for the better.

In this role, as a Service Technician, you will be responsible for the successful start-up, commissioning, and continuous field support of Armstrongs advanced fluid-flow and automation systems. You will work with a wide range of productsincluding pumps, boosters, control panels, and automation systemswhile leveraging modern diagnostic tools, mobile field service management software, and robust safety protocols to deliver exceptional customer service and technical excellence.

Key Accountabilities

Field Service Activities

• System Installation and Commissioning: Execute hands-on field service for the start-up and commissioning of Armstrong equipment, with a focus on systems integrating Variable Frequency Drives and advanced Control Panels. Ensure that all installations are executed in accordance with engineering specifications and industry best practices.
• Diagnostics and Repairs: Troubleshoot and repair both electrical and mechanical faults in Armstrong equipment using advanced diagnostic tools, technical manuals, and real-time data analysis. Resolve issues promptly to minimize downtime and ensure system reliability.
• Parts and Labor Planning: Prepare detailed parts lists and accurately determine labor requirements for repairs. Collaborate with inventory and procurement teams to ensure timely availability of components.
• Reporting and Documentation: Complete comprehensive daily reports of services, start-ups, and commissioning activities via the Armstrong online portal. Maintain meticulous records to support operational transparency and continuous improvement initiatives.
• Operator Training: Deliver on-site training to operators following customer acceptance. Provide detailed instructions on system operation, routine maintenance, and basic troubleshooting to ensure long-term performance and safety.
• Issue Escalation: Report complex field service issues to the Armstrong After Sales service team and implement their recommended troubleshooting steps, ensuring a collaborative and streamlined problem-resolution process.
• Travel and Time Management: Manage extensive travel requirements across designated service regions, ensuring punctual and efficient responses to service calls. Log all work hours and activities accurately using the activity tracker.

Customer Service Activities

• Customer Engagement: Act as the primary point of contact for regional customer complaints, service issues, and start-up requests. Respond to calls and emails promptly, ensuring that all customer interactions reflect Armstrongs commitment to quality service.
• On-Call Support: Participate in a structured on-call rotation to address urgent service issues. Maintain detailed logs of service calls, resolutions, and follow-up actions, and submit comprehensive reports to the Service Manager at the end of each on-call period.

Training

• Technical Training: Conduct occasional training sessions for service and installation teams at contracting firms. Focus on practical demonstrations, safety protocols, and best practices to minimize warranty-related issues.
• Contractor Education: Provide targeted training for installation personnel at mechanical contractor offices on the proper use and maintenance of Armstrong products.
• Data Analysis: Compile and review site commissioning, start-up, and warranty field reports. Analyze these reports to identify trends and opportunities for process improvement.
• Network Integration: Assist in integrating select site equipment with the Internet or customer networks, enhancing remote monitoring and diagnostic capabilities.

Technical Support

• Cross-Functional Collaboration: Liaise with engineering, technical support, project management, sales, and marketing teams to provide critical field insights that drive product development and project-specific initiatives.
• Quality Improvement: Identify and report product deficiencies based on field observations, contributing to ongoing quality assurance and product enhancement efforts.
• Process Optimization: Actively contributes to process improvements and product design enhancements by sharing detailed feedback and collaborating on solutions that expand service capabilities and improve overall operational efficiency.

What Were Looking For

Education and Experience

• A college degree or designation in Mechanical or Electrical Engineering, Applied Engineering, or a related field, or equivalent technical work experience.
• Demonstrated experience with drives, control panels, Building Automation Systems (BAS), and automation technologies; familiarity with serial communications protocols is an asset.
• A minimum of 5 years of experience in field service or a related position.
• Proven hands-on experience with mechanical pumps and HVAC industry equipment, with the ability to manage both routine maintenance and emergency repairs.
• Prior exposure to the commercial construction marketplace is desirable, offering insights into large-scale system integrations.

Technical Skills

• Proficiency with Microsoft Office Suite and industry-specific software for diagnostics, reporting, and inventory management.
• Strong comprehension of electrical and mechanical systems, with the ability to interpret technical schematics, wiring diagrams, and engineering specifications.
• In-depth knowledge of Variable Frequency Drives, Building Automation Controls, pump curves, and thermo-hydraulic principles, along with familiarity in internet and communication protocols essential for modern diagnostic systems.

Soft Skills

• Excellent written and verbal communication skills, ensuring clear and effective interactions with clients, colleagues, and cross-functional teams.
• Proven ability to work both independently and collaboratively, managing multiple projects in a fast-paced environment while maintaining attention to detail.
• Robust problem-solving capabilities, with a commitment to delivering exceptional customer service and upholding Armstrongs high standards of technical excellence.

Why Armstrong Fluid Technology?

By joining us, youll become part of a global community dedicated to pushing the boundaries of fluidflow technology while upholding Armstrong's commitment to sustainability. Youll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrows solutions today.

Job Description

Job Description

Job Summary:

As a Field Service Technician , you will operate on-site to perform preventative maintenance, repair equipment, and install replacement parts related to RYKO, MacNeil, Belanger and competitor's vehicle wash equipment and accessories. The Service Technician will also train customers on basic equipment maintenance.

Job Duties:

• Perform service work on vehicle wash equipment and accessories including troubleshooting of electrical, electronic, and mechanical problems to ascertain the needed corrective action
• Replace, repair, or adjust parts and systems as necessary
• In accordance with preventative maintenance contracts, the technician inspects, lubricates, and checks wax and detergent levels as applicable
• Run equipment through 'cycles' to ensure the complete system is functioning properly
• Advises customers of necessary service work and make recommendations to customers regarding replacement of worn or damaged parts, systems, etc.
• Following unit installation, inspects equipment to ensure proper function
• Provide information and training to customers regarding proper operation and general maintenance of equipment
• Develop and maintain good rapport with customers, constantly striving to provide outstanding service and ensure customer satisfaction
• May deliver parts, chemicals, or supplies to customers
• Complete work orders, expense reports, and daily/weekly time logs
• Maintain up-to-date knowledge of equipment changes or modifications through various resources such as maintenance manuals, service bulletins & how-to videos in our Learning Management System (LMS), or engineering documents
• Maintains proper inventory of parts on service vehicle and in warehouse. Reports level of field inventory as required
• Keeps Service and District Manager informed of all significant problems, progress, or barriers to success
• Comply with all applicable OHSA, ESA, POST and other provincial regulatory laws, as well as company safety policies
• Any other duties as assigned by the Installation/Service Manager

Qualifications:

• High school diploma or equivalent
• Minimum of 2 years experience as a Service Technician in a related area
• Clean driving record with no more than 3 moving violations within the past 5 years; no more than 2 preventable, at-fault accidents within the past 5 years
• No impaired driving convictions within the past 10 years and no charges currently pending
• Ability to use basic math and writing skills
• Must have demonstrable interest and aptitude in mechanical, plumbing, and electrical work through school or hobby interest including using meters and ACDC power supply
• Ability to comprehend and interpret equipment, operation, and maintenance manuals and instructions
• Ability to successfully work independently or within a team
• Forklift experience and/or ability to obtain forklift certification
• Committed to customer satisfaction and ability to adapt/respond to different personalities
• Ability to multi-task, prioritize, and manage time effectively
• Intermediate computer skills, and experience with Microsoft and Google Suite programs
• Must possess excellent communication and organizational skills
• Must have adequate sight to read installation and other engineering documents and/or work orders and other field service documents
• Ability to work assigned hours plus overtime as needed
• Must be local to the GTA Greater Toronto Area

Physical Requirements:

• Ability to lift items of light to heavy weight, up to 50 lbs.
• Ability to bend intermittently and repeatedly stoop, kneel, reach, twist, perform repetitive motions, using hands to grasp, push, pull, or do fine manipulations, climb ladders, and stand for prolonged periods

Hourly Wage Range: $25-31 based on experience.

Work Shift: Monday-Friday 8am-5pm and rotating weekends

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management retains the right to change job duties and responsibilities at any time, based on business needs. National Carwash Solutions is an Equal Opportunity Employer.

Job Description

Job Description

Job Summary:

As a Field Service Technician , you will operate on-site to perform preventative maintenance, repair equipment, and install replacement parts related to RYKO, MacNeil, Belanger and competitor's vehicle wash equipment and accessories. The Service Technician will also train customers on basic equipment maintenance.

Job Duties:

• Perform service work on vehicle wash equipment and accessories including troubleshooting of electrical, electronic, and mechanical problems to ascertain the needed corrective action
• Replace, repair, or adjust parts and systems as necessary
• In accordance with preventative maintenance contracts, the technician inspects, lubricates, and checks wax and detergent levels as applicable
• Run equipment through 'cycles' to ensure the complete system is functioning properly
• Advises customers of necessary service work and make recommendations to customers regarding replacement of worn or damaged parts, systems, etc.
• Following unit installation, inspects equipment to ensure proper function
• Provide information and training to customers regarding proper operation and general maintenance of equipment
• Develop and maintain good rapport with customers, constantly striving to provide outstanding service and ensure customer satisfaction
• May deliver parts, chemicals, or supplies to customers
• Complete work orders, expense reports, and daily/weekly time logs
• Maintain up-to-date knowledge of equipment changes or modifications through various resources such as maintenance manuals, service bulletins & how-to videos in our Learning Management System (LMS), or engineering documents
• Maintains proper inventory of parts on service vehicle and in warehouse. Reports level of field inventory as required
• Keeps Service and District Manager informed of all significant problems, progress, or barriers to success
• Comply with all applicable OHSA, ESA, POST and other provincial regulatory laws, as well as company safety policies
• Any other duties as assigned by the Installation/Service Manager

Qualifications:

• High school diploma or equivalent
• Minimum of 2 years experience as a Service Technician in a related area
• Clean driving record with no more than 3 moving violations within the past 5 years; no more than 2 preventable, at-fault accidents within the past 5 years
• No impaired driving convictions within the past 10 years and no charges currently pending
• Ability to use basic math and writing skills
• Must have demonstrable interest and aptitude in mechanical, plumbing, and electrical work through school or hobby interest including using meters and ACDC power supply
• Ability to comprehend and interpret equipment, operation, and maintenance manuals and instructions
• Ability to successfully work independently or within a team
• Forklift experience and/or ability to obtain forklift certification
• Committed to customer satisfaction and ability to adapt/respond to different personalities
• Ability to multi-task, prioritize, and manage time effectively
• Intermediate computer skills, and experience with Microsoft and Google Suite programs
• Must possess excellent communication and organizational skills
• Must have adequate sight to read installation and other engineering documents and/or work orders and other field service documents
• Ability to work assigned hours plus overtime as needed
• Must be local to the GTA Greater Toronto Area

Physical Requirements:

• Ability to lift items of light to heavy weight, up to 50 lbs.
• Ability to bend intermittently and repeatedly stoop, kneel, reach, twist, perform repetitive motions, using hands to grasp, push, pull, or do fine manipulations, climb ladders, and stand for prolonged periods

Hourly Wage Range: $25-31 based on experience.

Work Shift: Monday-Friday 8am-5pm and rotating weekends

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management retains the right to change job duties and responsibilities at any time, based on business needs. National Carwash Solutions is an Equal Opportunity Employer.

**Service Technician**
The Service Technician services and repairs a variety of office equipment (Multi-Function Printers) at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products.
**Responsibilities:**
+ Specializes in the servicing and repair of a core set of complex low volume multi-functional devices and may be required to service and repair mid-volume devices based on regional business needs;
+ Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of complex low volume multi-functional devices.
+ Manages territory, inventory and customer relationships;
+ Achieves expected productivity levels associated with assigned workload and level of experience;
+ Completes technical training on new equipment as assigned;
+ Other duties as assigned by manager.
+ Maintains and manages own parts inventory with a high degree of accuracy.
+ Adheres to territory back-up plans.
+ Completes all required administrative tasks in an accurate and timely manner.
+ Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
+ Maintains productive, professional relationship with all customer and company personnel.
+ Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
+ Completes technical training on new equipment as assigned.
**Qualifications:**
+ Post-Secondary Education in the area of technical specialization
+ 3 years related experience including a minimum of 2 years as an Associate Service Technician
**Knowledge, Skills and Abilities:**
+ Requires an excellent working knowledge of electro-mechanical devices and electronics
+ Strong interpersonal and verbal communications skills
+ Requires "solid" knowledge of assigned equipment
+ Skilled methodical approach to resolving problems
+ Excellent customer service skills including ability to follow up to ensure closure of issues
+ Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications
+ **High degree of mechanical aptitude, highly focused and driven to learn**
+ Ability to work independently, as part of a team and take initiative to improve the customer experience
+ Strong attention to detail and good visual skills for assessing image quality
+ Ability to access/service equipment which may be in low, high, cramped or otherwise inconvenient locations
+ Ability to act diplomatically in a professional corporate environment
+ Be highly organized with excellent time management
+ Continuously upgrading knowledge of Ricoh products
**Other Requirements:**
+ Requires a valid driver's license and as applicable, a minimum level of auto insurance coverage per RICOH policy for positions utilizing personal vehicles while for company business.
+ Extensive daily travel in an automobile between customer locations is usually required. Assignment of a "walking territory" within a limited urban area would require extensive travel by foot.
+ Shift work, overtime, stand-by and/or on-call may be required.
+ Physical effort is required to move objects on wheels that may weigh up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Requires frequent walking, standing, bending, reaching and lifting when installing equipment, i.e. computers, controllers, color laser copiers, projectors, etc. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level.
+ Tool cases and assorted service related tools weighing in the range of 25 to 50 pounds must be carried to a variety of machine locations.
+ A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
+ Select the medical, dental, life, and disability insurance coverage that fits your needs.
+ Contribute to your financial security with Ricoh Canada's Retirement plan, with company matching contributions.
+ Augment your education with team member tuition assistance programs.
+ Enjoy paid vacation time and paid holidays annually.
+ Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

**Service Technician**
The Service Technician services and repairs a variety of office equipment (Multi-Function Printers) at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products.
**Responsibilities:**
+ Specializes in the servicing and repair of a core set of complex low volume multi-functional devices and may be required to service and repair mid-volume devices based on regional business needs;
+ Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of complex low volume multi-functional devices.
+ Manages territory, inventory and customer relationships;
+ Achieves expected productivity levels associated with assigned workload and level of experience;
+ Completes technical training on new equipment as assigned;
+ Other duties as assigned by manager.
+ Maintains and manages own parts inventory with a high degree of accuracy.
+ Adheres to territory back-up plans.
+ Completes all required administrative tasks in an accurate and timely manner.
+ Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
+ Maintains productive, professional relationship with all customer and company personnel.
+ Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
+ Completes technical training on new equipment as assigned.
**Qualifications:**
+ Post-Secondary Education in the area of technical specialization
+ 3 years related experience including a minimum of 2 years as an Associate Service Technician
**Knowledge, Skills and Abilities:**
+ Requires an excellent working knowledge of electro-mechanical devices and electronics
+ Strong interpersonal and verbal communications skills
+ Requires "solid" knowledge of assigned equipment
+ Skilled methodical approach to resolving problems
+ Excellent customer service skills including ability to follow up to ensure closure of issues
+ Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications
+ **High degree of mechanical aptitude, highly focused and driven to learn**
+ Ability to work independently, as part of a team and take initiative to improve the customer experience
+ Strong attention to detail and good visual skills for assessing image quality
+ Ability to access/service equipment which may be in low, high, cramped or otherwise inconvenient locations
+ Ability to act diplomatically in a professional corporate environment
+ Be highly organized with excellent time management
+ Continuously upgrading knowledge of Ricoh products
**Other Requirements:**
+ Requires a valid driver's license and as applicable, a minimum level of auto insurance coverage per RICOH policy for positions utilizing personal vehicles while for company business.
+ Extensive daily travel in an automobile between customer locations is usually required. Assignment of a "walking territory" within a limited urban area would require extensive travel by foot.
+ Shift work, overtime, stand-by and/or on-call may be required.
+ Physical effort is required to move objects on wheels that may weigh up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Requires frequent walking, standing, bending, reaching and lifting when installing equipment, i.e. computers, controllers, color laser copiers, projectors, etc. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level.
+ Tool cases and assorted service related tools weighing in the range of 25 to 50 pounds must be carried to a variety of machine locations.
+ A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
+ Select the medical, dental, life, and disability insurance coverage that fits your needs.
+ Contribute to your financial security with Ricoh Canada's Retirement plan, with company matching contributions.
+ Augment your education with team member tuition assistance programs.
+ Enjoy paid vacation time and paid holidays annually.
+ Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

**Service Technician**
The Service Technician services and repairs a variety of office equipment (Multi-Function Printers) at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products.
**Responsibilities:**
+ Specializes in the servicing and repair of a core set of complex low volume multi-functional devices and may be required to service and repair mid-volume devices based on regional business needs;
+ Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of complex low volume multi-functional devices.
+ Manages territory, inventory and customer relationships;
+ Achieves expected productivity levels associated with assigned workload and level of experience;
+ Completes technical training on new equipment as assigned;
+ Other duties as assigned by manager.
+ Maintains and manages own parts inventory with a high degree of accuracy.
+ Adheres to territory back-up plans.
+ Completes all required administrative tasks in an accurate and timely manner.
+ Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
+ Maintains productive, professional relationship with all customer and company personnel.
+ Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
+ Completes technical training on new equipment as assigned.
**Qualifications:**
+ Post-Secondary Education in the area of technical specialization
+ 3 years related experience including a minimum of 2 years as an Associate Service Technician
**Knowledge, Skills and Abilities:**
+ Requires an excellent working knowledge of electro-mechanical devices and electronics
+ Strong interpersonal and verbal communications skills
+ Requires "solid" knowledge of assigned equipment
+ Skilled methodical approach to resolving problems
+ Excellent customer service skills including ability to follow up to ensure closure of issues
+ Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications
+ **High degree of mechanical aptitude, highly focused and driven to learn**
+ Ability to work independently, as part of a team and take initiative to improve the customer experience
+ Strong attention to detail and good visual skills for assessing image quality
+ Ability to access/service equipment which may be in low, high, cramped or otherwise inconvenient locations
+ Ability to act diplomatically in a professional corporate environment
+ Be highly organized with excellent time management
+ Continuously upgrading knowledge of Ricoh products
**Other Requirements:**
+ Requires a valid driver's license and as applicable, a minimum level of auto insurance coverage per RICOH policy for positions utilizing personal vehicles while for company business.
+ Extensive daily travel in an automobile between customer locations is usually required. Assignment of a "walking territory" within a limited urban area would require extensive travel by foot.
+ Shift work, overtime, stand-by and/or on-call may be required.
+ Physical effort is required to move objects on wheels that may weigh up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Requires frequent walking, standing, bending, reaching and lifting when installing equipment, i.e. computers, controllers, color laser copiers, projectors, etc. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level.
+ Tool cases and assorted service related tools weighing in the range of 25 to 50 pounds must be carried to a variety of machine locations.
+ A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
+ Select the medical, dental, life, and disability insurance coverage that fits your needs.
+ Contribute to your financial security with Ricoh Canada's Retirement plan, with company matching contributions.
+ Augment your education with team member tuition assistance programs.
+ Enjoy paid vacation time and paid holidays annually.
+ Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.